PETCO

I was at Petco today on evergreen well I buy some rat food so I went to pay a this short Spanish lady said I'm knot alode her anymore.so I ask why all she said.she said u now what u did ask again same question.i didn't what to start a argument.so I left.

I went to the petco on Washington missouri on 3/25/23 at 1902. I walked in the door there was an employee behind the counter named trevor he was doing something with receipt tape or something. I asked if I could get 50 large crickets.

Trevor stated there's forty in a bag over there but I think there mediums. I looked at him stated I will go to pet smart. He stated okay. I asked his name and he said Trevor. I left the store.

So here is my issue besides the obvious. Your company sells the lizards that eat the crickets so why do people have to go through all the attitudes from your employees just to get crickets. Petco has lost my business for forever.

I will avoid shopping at any petco and let everyone iknow how I was treated. I realize everyone is short handed but really. This is poor…

she had to double bag it. you have some nerve charging 10 cents a bag. you're busy all the time. Prices are outrageous! you raise the prices by a lot!! that is Horrible!! you're ripping us off and that's disgusting!!

I will find another dog food that my dog will eat and you will lose me as a customer!! Very disappointed in you petco!!!

Petco in Honolulu Pensacola beretania in Hawaii there is a white guy that is a manager in long hair that was accusing me and my husband I had to force my way out of the store Then my husband paid for something that was $130 previously before he got accused of theft so once I got out of the storm me and my husband and our dog finally found one another again and

my dog which I just purchased shut up a nervous breakdown then ended up causing us to split apart for like a week in our relationship not to mention when my husband went back to try to return the items because me and him were separated and he no longer had a dog they gave him a hard time and they called the cops and gave him another but they didn't return the items that onto the gift card so

they took back the items without giving…

I went to petco to purchase the small valve used on a aquaimum. I had several of these valves. After I paid for them I asked for a bag. The response was we charge 10 cents for the bag. Now am I suppose to charge 10 cents on my credit card.

I gather up the valves and tried no to drop any. You just lost me as a customer. Very inconvient. What I was trying to do was give my business to a local store. The mistake that I made was not to go through Amazon.

My next purchase will be with amazon. No hassel with a hand full of little parts, trying not to drop them. Amazon order will come with a package right to my door. You lost me as a customer over a 10 cent bag.

Just think how many other people feel the same way. I would love to hear your response. Ray Rangen

Petco Grooming is just the worst sometimes. We spent $70 to get our dog cut and bathed. The cut was not short enough and we were told they could not cut him shorter or he would be bald. That is ridiculous.

I just wanted it shorter. I'll never go back to this particular Petco. Terrible service.

Rude and refuse to sell me a fish for my 20 gallon. I was trying to buy a pleco for my 20 gallon. I’ve bought pleco fish before they say 20 gallon okay but they get bigger. She trying sell me something I don’t want to buy and telling her helper to take out all the dead while she’s helping me.

Smh you could just say no tell me what size does a 2 inch pleco belong in 100 gallons. I spent 5 bucks on a baby betta. My nephew spent 30 bucks and they charged him 10 cent. Business is that bad but you won’t sell me a fish.

I wouldn’t go back there horrible place. 1970 South Robert St. West St. Paul MN 55118

I cant believe you are charging ten cents a bag now. I will just get my supplies from amazon from now on. Free delivery and dont charge xtra for bags

I went to Petco on Louetta RD and stuebner airline they wanted to charge me 10 cents for a bag, I think with this fee I will start getting my dog food elsewhere.

Very poor customer service, long lines, while other employees stand around talking to each other, and NOW they want to charge you 10 cents for a bag, I just spent 110.00 on one bag of dog food, and a toy.... I'm done with PETCO

Today Feb 24th @11:30 am I took my 1yr old spaniel/bloodhound mix to have her nails trimmed in the Evans Ga location. I told the lady who took her back that Oakley was a very nervous baby and she might nibble but wouldn’t bite her.

This is not the first time I have taken her there for her nails and she has always done fine. Today though, I walked off for a few minutes and came back to check on her and saw this woman roughly pulling on my babies legs and yanking on her. Oakley was not happy!!

I asked the lady behind the counter if someone could please go and help calm her down from what that woman was going. Immediately Oakley calmed down and started licking this new woman. I watched as this other lady was completely frustrated finishing up her nails.

I have never had anyone treat any of…

I've been waiting 2 days for a referral from the Vetco Hospital as my dog Simba has cancer. This is urgent!! i'm getting no support, i have the customer service line and sent to the wrong department. The Vetco Animal Hospital is in Sandy Springs, GA 30328.

dr Davis and Dr Dasani were the vets who treated my 404-401-0025

The manager at the petco in Ashland,Va is the rudest person I have ever come across in my life when it comes to customer service. I have a 5 month old puppy with me and my son picked her up to see the guinea pigs, which are capable of being seen by dogs taller than my 5 month old english mastiff.

Rather than come up to us to discuss his concern, he walked by and kept going and you could hear the stress in his voice saying "don't do that" as he went. And when I attempted to apologize he kept on going with his back to me and said something and refused to come talk to me.

All I wanted to say was I was sorry I didn't realize it was an issue. But he refused to and then at the front when I spoke with the cashier to report it, he rudely chimmed in he only told us not to do something and it…

On February 15th my friend took me to Petco to adopt a cat.a lady by the name of Denise helped us.the problem is the assistant manager by the name Noel last name unknown refused me service for an issue that she had from my friend Dennis before.my complaint is the issue she had with my friend should had nothing to do with me trying to adopt my own animal.not only did I not get to bring home a cat I bonded with shortly at the store.somebody also lost money. L

I used to work at Petco in College Station TX and in Stafford VA and have always loved Petco and the products they sell, but the last few times I have went to Petco in College Station TX it has been so dirty and carts full of product all over you can’t hardly get through.

This is why I have decided to spend my money elsewhere. It’s just so disappointing my boys always loved going in and shopping for all our animals at your stores, but no more.

BETTAS NEED MORE THAN AN INCH OF WATER TO LIVE IN. YOUR MISLEADING DISPLAY PROVIDES IRRESPONSIBLE, INACCURATE, CRUEL INFORMATION. BECAUSE OF YOUR GREED PEOPLE BELIEVE BETTAS NEED 2 INCHES OF WATER TO LIVE IN. GROSSLY CRUEL.

Told by manager that she was helping me although she wasn't suppose to. I was returning 11 cans of wellness canned cat food, Turkey flavor with gravy. all gravy and no meat. Obviously a factory glitz. I've feed wellness for over 25 years... never seen this before.

Yet, because cans was just over Petco return policy date, there could be no return. I was to told it was not good to stock up cat food because this is what can happen. But manager would help me... could give me money back IF I was placed on a NATIONAL Petco list.

This meant if I ever return anything again I would be banned from all Petcos! Totally unacceptable! I did exchange cans because my name is now on that list. was it worth it Petco? This long term customer is going to use Chewy and 2 local stores from now on.

I spend…

NO ONE COME HERE IF YOU WANT YOUR PET TO BE IN GOOD HANDS !!

I was returning a pet gate for my daughter. The gate did not fit. It was in the box when I returned it for her. I told the cashier my daughter couldn’t find the receipt. They looked up her # but she does not have a loyalty account.

I was told they don’t take returns w/o a receipt. So now my daughter is stuck w/ a $75 gate she can’t use. Is this Petco policy? My daughter knew w/o a receipt she would get store credit but I was told they don’t do that.

You have to have the receipt or loyalty account so they can find receipt. That’s horrible customer service and I will not use Petco again if they don’t take items back. The gate was a Petco brand so can’t return elsewhere

Cancelled my appointment through text even though last text is a confirmation appointment. Did nothing to make it right. FYI I canceled my monthly 47 lb purina proplan dog food subscription. Your poor customer service has cont you my business.

I have 3 dogs, a cat, and a fish

The worst store in the nation. The Petco in mission Texas. No help. Filthy. New merchandise all over floor blocking items and making it dangerous. Should be shit down. Slow workers and slow registers.

I went to see about a fish, and what I found was dirty tanks and dead, and dying fish!!! I left very sad. It’s a very disservice to the life of the fish . I hope the pepco on Riverdale Rd. In Ogden, Utah.

Store number: 1787

Employee: Cyndi Menow

There was a line, approximately 10 people long. So everyone was lined up behind the walk way to keep the intersection of the store to cash registers. This employee repeatedly yelled at customers to move into, “whatever line you want.” Rather than waiting for the next available register.

Maybe this was an attempt to crowd control the line, but it is not my fault for a stores lack of open registers. I did not make the crowd.

I have an invisible disability which seriously limits my mobility. I have multiple metal plates and screws from multiple surgeries. To accommodate my pain I was resting my feet on my cart when told to move.

I asked to remain in the line so I could enter the quickest line to limit the time I had to be standing. I asked, can I…

My complaint is with staff member "Anna" at the Fleming Island, Florida store today. She did not offer to provide any bags for my 4 cans of cat food, 2 bags of cat food and a jug of litter that I purchased, though she had offered bags to customers before me.

She merely asked if I wanted a receipt, which I said yes. When I asked if I would get a bag, she rolled her eyes and did not apologize. " She then bagged the cans of cat food and said she was sorry for ruining my day.

That response from her came across as an inappropriate passive aggressive statement, not an apology, so I decided it needed to be reported. I'm not sure what prompted her to treat me this way. It was unprofessional and a poor face for the company I have spent thousands of dollars in over the years.

I use the spa club app and it deleted my free bath before I was able to use it. The card simply started over and was giving me new punches. all he wanted to do was pass me off to customer service when he had the ability to help me there in the store.

He was very unprofessional and I did not appreciate the way that he treated me. I am a long time customer of that store and I don't feel he wanted to help me I would like to get my free bath return to me so that I may use it.

I shouldn't have had to contact this way when he was there at the store and could have helped me. I would also like for your company to look into the flaws in the app so that I do not have this issue again or any other customer.

Pekin il location. Called customer service refused to give me any point of contact with anyone. Was purchasing Over $200 in Salt water fish and products. Employee did not properly bag invertebrates and used fish net which stresses them instantly and I didn't say anything.

Then nothing was priced and I had to go online to get sku numbers. Got to checkout and employee say not in system couldn't sell them to me. Drove 45 minute away called customer service and wouldn't provide contact nor store managers name.

Not acceptable nor is posted in store I want call back from regional or divisional vice president. Call back 3092191929. Not email.

If I could give zero stars I would — bought a product and was told I had 60 days and the when I tried to return was told it was all the sudden changed to 30 days. I have been a customer for years and will NEVER shop here again in my life and will tell all my friends and family as well

It was my fault !!!! I didn’t want to argue I just wanted to be diplomatic so I took the gift card and I left. while all the other guests in the store looked at me . I asked this one time can you please have some compassion ,Hw told me to compassion has nothing to do with store policy.

I thought store policy was you can make a return within 30 days. I look forward to your response. Thank you.

Rock Springs, Wyoming Petco. I am a doordasher and the lady up front around 6:40 PM cash register by the door, was too busy talking to her friend instead of tending to me and customers. She ignored me when I first walked in and would help me a bit then go straight back to talking to her friend as if that’s what she’s getting paid for or if that’s what is more important that doin h her job.

Ok worst experience ever first: was dirty as fuck with hair from another dog in all bathtubs I have to clean it to use one 2: have to go to the front to the paid ,same time I ask if all working and if the blower is working well and blowing hard she said yes.

3: start rinsing my dog push the bottom of the shampoo and is no shampoos on it, I have to ask the groomer's place and they give a bottle 3: rinse and try to use the conditioner and guess what is not available either, so I have to use mine because no one has and they do look like they not going to replace anything for me to finish bathing my dog so

rinse my dog from the conditioner and try to use the blower 4: I'm going to use the blower and the speed on the wall is Said slow and high speed ( I have a border collie with very long…

The manager Kevin was very rude who would have thought my first time in the store would be my last time in the store I just got my kids a new animal for Christmas So I went to my local pet store and I wanted to get information about a product and the manager was just out right rude… I will not be returning to this store thanks for listening just thought you should know how the customer got treated I left very upset and

had to go to pets smart which is farther from my house but at this point it was worth the drive

I bought a gift certificate from PETCO. COM. I never received it. I emailed Petco 3 times. Andrea A. emailed me back assuring me it was on the way. I ordered in November, it was sent via USPS on 12/1, still no gift certificate.

Petco pinned it on Cashstar, (read the fine print, people, who even knew? ). After 50 minutes, and two failed attempts, a rep from Cashstar finally answered. To make a long story short, I was obviously interrupting his evening and he had screaming and crying kids in the background.

If that isn't unprofessional, I don't t know what is! If only I heard a barking dog to top it off! He said it would just be better to refund my money. I agreed.

Also, he told me his name was Ryan. " OK, "Mr. Littlefish," you were the only one permitted to give me your last name. You…

I came in to just get some crickets. The line was long i would say 8-9 guests waiting and they had an help at register over speaker a sweet lady came out of office but looked scared to help. But did end up on register and helped the line.

Another lady came out of office and went over to the lady that was helping and began to scold her for helping the customers and other staff. The sweet lady went away in tears. It broke my heart that she was trying to help and but smile on customers faces.

Who ever that lady was was heart less for the customers she had waiting in line and was not thankful for the staff she had. We loved coming to this store as we have seen that sweet lady before she had helped us several times get crickets and always made us laugh.

All the staff looked sad and scared to…

Will not accept returns or exchanges after 30 days. Purchased new kennel and playpen in advance of receiving puppy. When we received our puppy, the kennel was too big and the playpen she was able to get out of. Since the 30 days had passes, they would not even issue us a store credit.

Shop at Petsmart, they have a 60 day return policy.

This passed Sunday, I arrived at the Chula Vista PetCo. Located on Broadway in Chula Vista. The store was closed & it was not closing time. 2 other Customers also pulled up after me & were upset also. Was there some Emergency?

There was no notice on door or anything. I'm just frustrated & I wasn't the only one. The day was Sunday the 18th of December, 2022. Thank You!

Today we had an appointment to get our pet groomed at the Temecula location. We were half an hour late in bringing our dog and we were refused service after we had already made an appointment. My husband suffers from a neurological condition and that was the reason that I was late.

We have spent so much money with your company and to be treated like this is completely unprofessional. Either we get a free grooming and immediately for our dog or we will be taking our business elsewhere. We have multiple dogs and have been coming to you for many years.

It really wasn’t that hard for you to take our dog when I know that they sit in a kennel for hours while waiting to be groomed. Our dogs name is simcha Ellis. I can be reached at 951 609 5304 Julia Ellis

The app says you get a free bath on the 8th visit and we came in to the petco in Greeneville,TX and it was confirmed by an employee there. When we came back to pay the cashier said that it's not till the next visit.

Now I've had issues with petcos app because it lags or kicks you out a lot. I tried to explain to the cashier that in my appointment history I have taken my dog in 7 times and today would be the 8th time but because the app didn't show the 8th circle icon lit up she assumed that means it's not available.

I don't know if this another glitch in the app or what but my appt history clearly shows today was our 8 visit. This membership was the only reason I decided to take my dog here. I would like the bath/grooming service to be refunded bk to my card because I clearly have proof…

Made an appointment 2 months ago at petco groomers in port charlotte fl. The older woman refused to do my poodle. Because she didn't do poodle paws! This is not a professional groomer if she can't cut clean paws. Wasted my time and gas.

Try screening your groomers before you put them in your shops!

I took my puppy goldendoodle to PETCO in Summerville SC (N. Main St) on Sunday Dec 11th for a full groom. This was now my 3rd or 4th time taking Luka (my puppy) to this location when my main groomer is booked.

I explained everything I wanted as I normally do and the groomer began petting Luka looking for matting and said nothing to me at that time, and told me she would call me in a few hours when she was done. 5-3hrs later I get a call from the lady saying that Luka has matting in his ears (which I was totally unaware of) but she's the groomer so I figured maybe she saw/felt something i hadn't.

She said she would need to shave some of his fur to get the matting out. I told her I didn't want Lukas ears shaved because that would look stupid but she reassured me it wouldn't look bad and…

Ordered two 6 months supply of dog meds, 6 month supply for 2 different dogs. Petco pharmacy sends one 6 month supply with one refill for same dog. Called and Petco pharmacy says they only received one prescription. Both prescriptions for two dogs where folded together and mailed in the same envelope.

The pharmacy is incompetent because they lost one prescription and claims they never received it and suggested that I check with the carrier, USPS. Why suggest that when they received the one envelope. Management at Petco was no help and said that I should have made 2 separate orders.

How does a pharmacy send one prescription with one refill, completely disregarding the prescription is for 6 months. Was also advised that they only have one pet registered, see attached screenshot! Ask any…

Christy is the most helpful employee I have ever had the pleasure of dealing with. She is very knowledgeable and great at reading people.

Christy not only discriminated me and kicked my son and I out of Petco and called me names and insinuating that I'm a bad parent bc I smoke cigarettes as if that's not bad enough she said this Infront of my child! I have never been treated so poorly by a store in my life. I have a video of the abuse and this page won't let me upload it please contact me so I can send it.

Kent WA 98032 was very disrespectful. I was next of 2 other customers and told him I was next and he waited on one of the other people first. When he started waiting on the 2nd person and others were coming I turned and started leaving and I heard him say "you have to keep an eye on those kind of people.

I have been to this store many times as well as the other and have always been treated with respect I am a college graduate with a masters degree and not homeless or dress like so. I did go to the other store (somewhat distrustful on Petco) on 31419 Pacific Hwy so in Federal WAy, WA 98003 and there I was treated as usual with respect.

I am very frustrated with PetCo. I went to cancel an online order that I placed within 15 minutes of placing the order. I reached out to customer service only for them to tell me that they were unable to cancel my order.

I explained to them that I placed a different order with PetCo that allowed for me to get my order the same day instead of tomorrow. They still refused to cancel my order. Now I will be getting two packages on different days.

Hello, my complaint is about the manager of the grooming salon at the south location in Rochester, Mn. Her name is Kirsten. She is so incredibly rude and uncaring to her employees. She doesn’t allow breaks. She believes that if you are sick and it’s not Covid, you need to be at work.

She does not pull her weight but throws it around because she’s been employed there for so long. In this climate, employees should feel valued - especially with the slave wages they are paid. I do not work there but have heard story after story about how inappropriate she is.

She is in need of training on how to be compassionate with people as well as animals. I am hoping someone will address this with her. Sincerely, Jessica I prefer to remain anonymous as to not have her retaliate. The employee/s currently…

I have a Petco next door to me and have been trying to get my dog and cat foods here, but I give up.

First, the app is just horrible. If I try to order ahead, I need a good 30 minutes to deal with the app freezing or glitching. It's 2022; come on guys.

Second, what's kept in stock for food is completely random, and I can't request anything to be ordered or kept stocked. I either have to switch foods every month or so and deal with upset stomachs or go somewhere else. I'm going somewhere else.

How does anyone shop here? I'll try ordering from chewy from now on.

I received the wrong package was supposed to get cat litter instead I got yogurt sticks for dogs I don't have a dog

I was in Petco in Portsmouth NH on Woodbury Ave store # 03706 to get a few things for my birds an there are 2 birds one jasper green quaker an Squidward a pineapple green check I have seen them in there for long time an I told the lady as register that jasper was plucking feathers an she tried telling it's how they prune them selfs an his eyes are barely open not looking good at all an Squidward was on bottom of cage not looking good either I stop by an talk to them every time I go in there for months an they do remember me always happy an start to play the couple things I do with them being a happy bird but

not today lady tried telling me she is a bird expert there until I told her I have 4 green checks 3 cockatiels an 2 parakeets that are itiing on 7 eggs rite now an have 35 years…

I purchased two different zoo med tanks online . My issue is this , I got one at one store the other at another. 00 after adding to car. My issue is one tank is a 25 gallon the other is 40 gallon tank.

Got them both for the 65. Problem is no one will exchange the 25 gallon for the 40. I mean I should beable get the 40 gallon as I did in Arnold Mo for 65 bucks makes no logical sense!

I want the 40 gallon zoo med tank period !

I stopped by your store at 8474 N Friant Road Fresno, CA 93720, i drove 20 miles as i live in Coarsegold, Ca. 42), however, upon arrival i needed to use the bathroom ( I am a 63 year old male and just drove 45 minutes drinking coffee).

Todd Benzie The date was 11/23/2022....