PETCO

I went to petco located in 304 western ave Brighton ,ma around 4:30 pm. this is unprofessional and disturbing especially happening In front of my small children ! I will never go to petco again or recommend to anyone !

I had to leave empty handed and get my mothers fishes at a local pet shop

This store has the worst service and management ever. Had many bad experiences previously but enough is enough. Today I took my pet for nail trim. I check website and is said open I call to make sure no answer 3 times. I went there and grooming area was open but no body there. I waited 10 minutes. the person at the cash register inside could see me and i could see her. After 10 minutes I asked is someone was there to help. She said the groomer was on break and back in 20 minutes. There was no sign or anything. I returned in 30 minutes went into grooming door again nobody. Same situation with same person at cashier. Waited 5 minutes then I went into the store and she said she had no idea why the person was not back. As I said not the first time.

Store Petco Houston 3.7 (3) 12015 Northwest…

11/7/22 I long time customer at petco have been going since i was a kid i purchased a camellian 10/13/22 at petco at el monte california during my time with the chameleon that camillion has bone disease ,paralyzed from the back to the tale I explained the situation to the store manager she refused to give me my refund or exchange she wanted me to take the camellian home I explained I am well in returned thirty day return policy I would like the animal to be treated if not we can go from there she refused to give me refund Manager at that petco treaty me very ruby , disrespectful and

accused of me of hurting my animals I felt very disrespected I explained to her I take very good care and all of my animals The manager kept my champion without my refund or exchange I left extremely upset…

I had an appointment with a full service Petco on Orleans St in Chicago Illinois for 9:30am. I was late for the appointment because all the surrounding streets had no parking signs til 12pm and was photo enforced. I walked in and was told by a very uncaring employee behind the scheduling desk that my appointment was canceled for being late.

I arrived at 9:49am appt. was for 9:30am. I explained the situation for the delayed but didn’t seem to care or bother to ask if I wanted another appointment or was willing to try and fit me in later. I don’t know if the young girl who had taken care of us was in the back or was her day off but the individual there was totally lacking in customer care or concern.

Bought a shelter cat from store but after awhile I noticed a problem with the cat. Called the store and the store told me to call the shelter vet. I tried but no one ever answered or returned my call.

So I went to my vet. I sent the bill to PetCo but they refused to reimburse me. I will never shop at Petco again.

I placed an order on line for same day delivery and it was supposed to arrive within the hour and 7 hours later at 10pm (store closed at 8) and then I received a text stating the order was cancelled. I called the customer service line the next day to find out why the order was cancelled and I was told that they cancelled the order because they did not have any in stock.

Which was an out and out lie, I called the store to verify if they had the item in stock and I was told that they have a lot of it and then I asked about my order and it was pulled. So I called back to customer service and then I was placed on hold for about 7 minutes and stated that the order was cancelled because of no dashers, again odd since Julie L was my delivery person for 5 hours.

Petco should not offer a service…

I been having a problem with buying fish foe my 20 Gallon take. Every week I am returning the dead fish and when they test the water they say out water is good they told me to buy a water conditioner to put in the tank to help with the tank being not dirty or clear the water.

I lost a green one yesterday and a pink and purple today 10/25/2022 im not sure if I should replace them or get my money back. please respond ASAP if possible to my E mail. Thank you

Ordered dog food online and after a couple days I receive an email stating that due to staffing issues, the shipping will be delayed.

I called customer service (and waited 20 minutes for someone to pick up, all the while playing a message how important my call is to Petco). Once the rep answered and checked the order, I was told the product was unavailable in the local warehouse, and the order will auto-cancel if they can't find it in stock.

Really? If you know its on backorder, update your website like other vendors.

It is amazing that they believe this is appropriate behavior.

I took my 15 year old dog to the Austin Arboretum store for a bath and cut. Check in took 30 minutes. A new girl with 5 rings in her face handled the checkin .

They said I only requested a wash which was wrong. I have done there for 15 years and never had just a wash. The girl changed the coding for my dog to long hair despite her hair being 2 inches. She told me to correctly order Services` in the future even though the store made the error. They finally took her and called me an hour later saying they would not complete her cut. The excuse was my dog had impacted anal glans. When I explained her glads had been surgically removed and that was impossible - she said her decision was final. Randy - the manager (who must be sleeping with her) said he agreed with her assessment. When I asked…

This is a compliment!! I had the best service ever at Petco in Richmond Va. Sydney and Brenden went above and beyond to help my fit an aquarium lid!! They are both awesome employees that should be recognized!!!

Every time I try to purchase fish at the 1350 S Ironton location there's a problem. No one to help. I don't know how. I'm busy, you'll have to wait. These are the excuses. I will not shop at this location anymore. RUDE, UNHELPFUL employees.

Absolute garbage customer service. I went in to ask where the kennel cough medicine was and was told they don’t sell it. The supervisor / manager told me she’s worked with dogs for years and that it won’t work. With a attitude.

I then look for myself and I find the sticker but they are sold out. So indeed they sell in store and on their website. Another time I went in and I applied and was approved for petco pay and the manager told me she couldn’t look up my card or enter it manually when petco pay offers 20% off if you use same day as you were approved.

I gave her a number that customer service gave me and she didn’t even take the time to go through the prompts she just hung up and said I gave her a bad number. She was absolutely rude and shouldn’t treat customers In such manner.

Petco is the biggest joke in history. I ordered my pet medication and Petco canceled the order 4 times because of fake reasons. Now that I have asked them to return my prescription, they tell me that they no longer have it.

I now understand that they have lost my prescription and did not tell me. The meds are fundamental for my dog, and rather than recognizing their mistake, they decided to put my dog's health at risk. Never again.

I have brought my dog in for over 20 baths at this location. We brought him in for his 8th groom that was suppose to be free and the guy all of a sudden told me that he can’t be groomed because he is on trazadone.

This has NEVER been an issue. We have had him washed here so many times that it doesn’t even make sense. But alllll of a sudden you can’t take him. That is literally the dumbest thing ever. And I am absolutely livid.

This is the second problem I have had with Petco coupons that you send out via email to me. " I stated that was not 25% off and she said that it does not apply to all Weruva cat food. WHAT? not going to happen.

I drove all the way to the store (gas is not cheap these days) to use this coupon just to find out it was some sort of marketing ploy (which has happened to me before when trying to use coupons from Petco). I have been a lifelong Petco customer, but today I am done.

I will never step foot in or spend another dime in any of your stores or online. You have lost a good customer today - I guess just to see if you could get away with not really giving me 25% off.

Horrible and shame on you!

Ordered prescription food for my senior cat over a week ago. I am currently on my 6th call to customer support who seem to not be able to help me with my order.

I was assured by 4 agents who called the vet tech depth my prescription was valid and approved that the system was slow to update and my confirmation is on route. I am on a 10 min hold (still holding) to escalate to someone that can help me.

I have never experienced such horrible service. Even the basic customer support, checking in with the customer on holds, speaking politely, etc. I am in such disbelief. Hope this company goes under.

Petco in Midlothian,Va 349 Perimeter Dr. Location. Went in just for a quick item & on way to check out counter I notice an employee was walking back and forth wiping his nose w/paper towel I guess waiting for costumers.

His face was red and he was constantly wiping his nose I didn’t see him use hand sanitizer or go wash his hands. It seemed that he might have special needs I’m not certain but at times like this w/Covid and flu season hitting at same time I can’t take chances like that.

So I just left item and left. It was around 11:20 am

Store: Clinton, Md 20735 Number: 02770 Transaction number:54096 Reg: 001 Date: 10/03/22 Reg:001 *Summary: Did not receive funds back in debit, they only gave me the option of credit. I did not pay in credit, I also asked for cash and was refused to be seen by the manager.

On October 1st I bought Item #002792380 5 speed clippers. Upon arrival at the grooming salon I work at I open the box, and I notice automatically their was no blade lube in their. Secondly the#10 blade look used. I return the clippers on October 2nd because I couldn’t even groom one dog. The blades were automatically heating up. Upon further inspection I noticed that the blade driver has been rusted. October 2nd I also exchanged them for another pair of 5 speed clippers they had (Same item number)

October 3rd: I ask to…

To whom it May concern,

Today 02/10/2022 stop by Petco Yulee #02772 as I had an appointment at 3:15 pm. I got to the store at 3:00pm and handed in my French Bulldog named Chubby. When choosing my date, I made sure that I had the paramount thing that was for me. He was washed, cut his nails, cleaned his ears and added extra dental cleaning. The incredible thing is that my dog ​​was delivered to me after exactly 2 hours and 35 minutes. I was waiting all that time so that when they delivered it to me, I realized that his ears are the same as how I brought him at the beginning. He even had poop on the back. When I complained to the person who attended me, he told me "ah that's an infection". We can't clean it. I mean, I pay for that service and they are not kind enough to tell me he has an…

Trainer reniged responsibility to train

Im daily buyer ar petco recently i had problems with petco at 3284jefferson st napa ca 94558 i did exchanged for other products but they forgot too put in my bag that got charged for and exchange sum 20 dead fishes but they told me that they couldn't do any thing about and they was rude about it just wanted get refund for them or sum new ones and

she told me there were in querrentin. And it was there fault the manger told me that so i left the store because of it

Yesterday, 09/27/2022, I took our dog to your store to have his nails clipped. Less than 2 weeks ago he was there to get his rabies shot. I called last week for an appointment and was told I could just walk in.

When I arrived I was informed I could not get his nails clipped because I didn't have proof of his rabies shot ( I was NOT informed of this when I called). We live across town and are new to the area and your policies.

Round trip is the better portion of an hour. The young lady I spoke with was more concerned about getting me out the door than helping me. Each time I questioned her about options the answer was the same " leave and come back later.

I am sorry that I don't use my phone for everything (I'm a little older) but considering the shot was given at that store I do not…

I go to the Moses Lake, Washington store frequently. The staff is always nice and helpful, however, the store is always a complete mess. The floors are dirty, the front desk/checkout area is messy and disorganized, boxes laying around, the fish tank always looks dirty around the floors, fish station and the tank glass always looks unclean.

I'm tired of going into this store and finding it look like it isn't being managed. It looks understaffed and disorganized. What a shame.

Just canceled my subscription for dog food second time they screwed up my order tracking says delivered it was never delivered to my house again what a pathetic service took me almost 30 minutes on the phone to get anything straightened out after I was hung up the first time just pitiful pitiful service can't deliver dog food to your house correctly

5 oz cans of Weruva Chicken & Beef cat food. My cat had been eating the chicken only and the beef made her throw up. When I bought these cans I had a coupon to get 20% off. 91. On 9-18-22, I went back to Peto to return the (7) cans of beef flavor for (7) cans of chicken flavor, so an even swap, just different flavor.

39 each can to exchange to chicken only. How is the fair to me? I was being cheated out of my 20% coupon and I do not think that was fair. So either Petco make this right or I will not be purchasing my pet's food from you anymore. I will use Chewy.

I am very upset with the way this store treated me. This is not the first time…

LA BREA AND THIRD. 200 S La Brea Ave Unit C Los Angeles, CA 90036 United States

There was dog food available to buy in the front of the store. I got one and made line until the rude cashier (long curly hair, hispanic chubby lady) said it was not available to buy without prescription. There was no sign or anything saying that I needed a prescription. She didnt even try to find a way to help me. She just said to move along if you dont have the prescription. Are you serious? She was a total rude disgusting person. Waste of time and horrible service on top of that.

Petco Grooming at Ingram Fiestaval. Paid $143 to groom a golden. Made 2trips because he wouldn’t go in a crate. Shouldn’t have too paid for VIP. So I had to take him back. Catelina didn’t brush him, nor do the rear , tail or around his ears. Super rude!

Can’t reach Wallingford store by phone no answer. Never can reach grooming try online to book and never can get right appt. It go to the store and they have spots. This store STINKS. No customer service at all. Tried main no and couldn’t understand person she couldn’t reach Wallingford store either very very poor service.

I went to Petco ,Seattle,15th and 87th ?Ballard, ,too buy a female ferret for my male ferret,but was "told"in fact! That I was "homeless"and I could not buy a ferret! This employee named" Sara" said this in fact ,which lead to three employees surrounding me,I was in fear for "my well being "and and the other costumers in store,this profileling is against the 4th amendment of the constitution of the united states' of America,and in fact I am not "homeless"!!!!!!

I received a shipment of prescription cat food a few days ago that arrived damaged. Two cans were damaged to the point of breaking the seal and had to be thrown away. One of those cans burst open in the package and covered all the other cans in the food. The food was rotting. Almost all the cans are dented in one way or another. I had to rip off all the paper on all the cans because of the rotting cat food on the outside.

When I called the customer service department, they gave me a 5 dollar refund on the 65 dollar package (for the two busted open cans). I do not find this to be proportional. I am willing to provide the photo evidence if this complaint actually reaches someone. I just honestly ask that the packages be handled more carefully. This food is very expensive and having to throw…

, Alexandria, VA 22306) on 9/11/2022 between 2:30pm - 4:00pm to buy ONE goldfish and an 10 gallon tank. 5 gallon tank and the fish sales lady kindly gave me some education on why I should get a bigger tank.

I accepted her knowledge, went back to the tank aisle and picked up a 10 gallon tank + other supplies (valued at $100 total) since I already have a tank at home for some other fish. When I went back to purchase ONE 25 CENT goldfish because I have another goldfish at home, I was greeted by a male salesperson who also worked in the fish dept.

I told him I wanted to ONE goldfish. He told me that he would NOT sale me a goldfish. I asked him why and he proceeded to tell me because I needed a bigger tank. He said he heard the conversation I had with the female salesperson and thus he would…

Visited College Point Ny #02779 on 9/9/22 Employee Ethan, was asked to help me w hermit crabs. Saw from a distance he didn’t look happy about it and took his time. He walked by me without a friendly anything, then grumbled what do you need help with?

I asked to see the small hermit crabs. He kept the phone in his other hand and touched the large ones that were near and said they all look big. Then stood up looking at his phone again. I asked to see the others in the back….

He said rudely, “use your words” what do you want? I again asked for the small crabs. He kept standing. So, I reached in to see the smaller shells That he did not show me -located in the back of the tank.

He then YELLED “DON’T PUT YOUR HANDS WHERE THEY DONT BELONG”! He looked evil and yelled it again n slammed the…

I had filed a complaint with the corporate office regarding a incident now over 2 months ago while my 10 year old daughter and I were at the Napa Petco to "swap out 2 guinea pigs that we recently purchased from Napa Petco 1 we just purchased a week prior to this ... I have repeatedly called your corporate office originally to file a complaint over 2 months ago and have called every other week after only to be told the manager of the Napa store has not responded anf to check back in a few days ...

I am at the end of my "nice and understanding" ways and will proceed with legal proceedings if again we our ignored , There is a police incident number and a very detailed description of what took place on file .. com

I brought my small dog for a nail clipping on august 8th. He’s been going to the providence ri location for many years! The young girl who took him seemed very nervous. When she cut his first nail she cut the base of the mail at the paw.

The scream from the dog was awful. She tried to stop the bleeding and went to tell her supervisor. She was being honest with the supervisor as to what happened but the supervisor never even looked at the injury! She came over trying to tell me his nails were thick and it sometimes happens when cut too short!

The young girl tried to make her understand she cut the base of the nail into the pad! The survivor told me to put flour on it if it kept bleeding at home! Then asked if their should continue! I took him and left!

We tried to heal the wound for…

I went to Petco in Oxnard and had an appointment. When I got there they said they were only accepting small dogs for the day. I could’ve got a call before coming .

I am trying to order 10 pounds of a small carob cookie that lookes like a beige choclate chip. You sell this carob cookie in your store as a loose item by the pound. I have over the past 5 years ordered this cookie many times.

Each time the item has to be order 5-6 times untill it comes in. I have to contact the store or come into the store 5-6 times until your manager gets the product. At this time I have ordered the item 5 times and still have not gotten the cookies.

I called and spoke to your customer service person this morning but when she could not find the product in your catalogue she hung up on me with out telling me. This happen at 11:00 am on 9-3-22. Thank you for your cooperation and assistance. net

My dog died after post grooming. I have filed many complaints to u. Yet no results. Your insurance co. Been playing games with me. I have sent all pics and documentation of the result of the dead of my dog.

ER emergency also wrote a report illness came from post grooming and still no result from u. The nbc news got in touch with me this week. I will state to them what petco did do my baby.

Also a pathologist report was given to the insurance co. Staff infection and fungus was the result from post grooming. I want result from u . I will Not stop until I get result. Suzann Flamm 9172577536

I usually shop at Petco in Melbourne Florida but because of my cancer treatments I thought I would give Petco online a try. Two weeks ago I ordered a 4 lb bag of Whole Earth Farms Pork Beef and Lamb.

The bag came and the expiration date showed it was expired a few months ago. I called Petco right away and spoke with Shanalee and she said she would send out another bag that was not expired. Well that bag came yesterday and of course it was expired!

I called today and spoke with Carina and told her the story. She said I’ll send another bag. I asked her if she will make sure it’s not expired. She said she couldn’t promise that. I was really annoyed…. I said Petco should send me a bigger bag free and overnight it as I only had a half cup left.

She said I can’t do that. I then said send me…

The birds in your LA Quinta store , ( LaQuinta, California. ) store are NOT Being fed! The employees are awful. They say there is food in the cages, however there is NOT! Help these little souls, this is unthinkable.

The employees in this store walk in circles. Literally! I have purposely kept going in and requested the birdies have food. They always say they get everything.

However, If you walk to the cages they have nothing.! Please call me. Thank you, Toni diBernardo 818-679-1005

I’m just here to say how sad and upsetting it is to still see the treatment of Petco’s beta fish section. As someone who loves betas and have bought them from petco, it’s always heart wrenching to see the sick and dying betas in their dirty water and small cup.

To see these beautiful and intellectual creatures plopped in a cup and left like that for days , truly it’s wrong. If petco can’t provide proper holding tanks that has dividers to hold betas comfortably, then they need to lower the amount they are selling.

Or just not sell them at all for that matter. These fish deserve better treatment than what they are currently provided. I always see them sick, dying, or dead. And when I do see the healthy ones swimming fast in circles or engaging with me, I get so sad knowing their fate.…

I highly DO NOT recommend using Petco services. I prepaid for six puppy training classes at the 839 New York Ave Huntington NY location. I was only able to attend three classes. I was notified the trainer quit and I was going to be contacted by there other trainer to finish out the course.

I never heard even after going to the store in person twice. Only to find out second trainer quit, Pecto refuses to give me a refund. I’m just getting the run around by the store snd there customer service through Corporate.

The manager couldn’t even have the decency to call me back. Real great customer service on behalf of Petco.

I purchased a $26 package of dog diapers which I ended up not needing. When I was checking out they asked whether I wanted a receipt. I stupidly thought since they made it option I did not need a receipt to return any times.

Most large retailers (Wal Mart, Target, Best Buy) can pull up an order using the credit card that was used. Since the receipt seemed optional I figured they also had this capability. NOPE. So now I am stuck with store credit (first I will never go back there, but second I had to put my dog to sleep so a store credit is worthless).

If I would get another pet my purchases will occur on Amazon. How can an organization as large as Petco not have this capability?

Hello, Nicholas h here. Today I had the worst experience inside of your Albany location store #01243, never in my life have I ever been so disrespected... the manager (who I don't believe is the actual manager) "Alex" has no business whatsoever dealing with customers.

I arrived at your store today to do an exchange of a gift I had received. I did not have my debit card for the refund to be credited, only my credit card from capitol one. No problem the cashier said, just needed somthing done on the computer by a supervisor to ok it... then Alex arrives, immediately tells me I cannot have cash, when I ask how the refund works on my capitol one card that currently has a 0 balance and my full available line of credit, he responds with "i don't know, it should work". That was not an acceptable…

I had an interview at Bonney Lake, WA location with Phillip. They had a huge line, so I assumed I wait at what I thought was customer service. I did not know if I should wait in line. I stood there for 10 minutes no problem waiting for them to take care of customers first.

He kept looking at me not asking me if I need help After the line was done, he looked at me but still did not ask me if I needed help. I then walked over to him I said excuse me because he was making jokes about how big of the rush was to the associate behind him.

I said I have an interview at noon. He rolled his eyes put his hand up and said I will be with you hold on. He then proceeded to laugh and joke with the associate. Beyond rude I was on time for my interview I understand there was a line I waited my turn.…

I went into the Petco store in Northeast El Paso asked twice for help in getting some fish. Received no help whatsoever so I finally decided to leave the store without purchasing anything, needless to say I will never go into any of it’s stores. To whom-it may concern, you’re loosing money and customers.

DO NOT sign up for Petco dog food delivery. This is the 3rd time Petco failed to deliver on time in less than 12 months. Petco emailed me and here was my exasperated response:

You won’t charge me until it’s back in stock? Why did you notify me with zero lead time to correct the problem? My dog can’t eat empty promises Petco. This the 3rd time my dog food order did not arrive on time. Is this unique to me or do you stiff your other customers too? This whole program is a joke except that it isn’t funny. I’m about to hit the message boards so that every one of your potential customers knows that this service is a total rip-off. When do I get my dog food?

com

We just moved to FL. We made an appt at Yulee Petco to groom our dog online and put in our phone number. We never received confirmations or reminders but assumed Petco didn’t do that. On the day of appt, My husband brought the dog (40 min drive) for our appt time.

When he arrived he was treated very rudely.

Finally the manager came up and my husband was told our appt was cancelled because they had been communicating with an old phone number in the system that i have not had for 5 years. Apparently the person at that number received my confirmation and communicated back pretending to be us and they were rude.

We were shocked and apologized profusely and explained but he was turned away and asked to leave. When he returned home i was so upset i called the manager and explained again and…

Your company is infringing on my disability of irritable bowel syndrome by locking the bathroom at the Tucson location on Grant. I am sick and tired of companies locking their bathroom because of the homeless people. This is not fair to the people who do right.

The majority of the people make the right decisions and then we have to suffer for the people who do not like the homeless who mess up your bathroom. So when I have to go to the restroom to go number two....

I'm walking back to your bathroom and it's locked and then I have to walk all the way up to the front to ask him what the key code number is and then walk all the way back and within that amount of time I could possibly shit my pants.

So I am considering bringing a lawsuit against you for infringing with my disability. Please…

Hi, Oreo has been using Petco for food, grooming and all purchases since we got her. She is celebrating her 2 year birthday and was excited to get this Birthday email from Petco: Surprise them with a trip to Petco where they can sniff out a new favorite toy. We went today and was told that it should have come with a coupon so it’s not valid and just an advertisement. Even the manager said it was misleading but unable to do anything. Just wanted to let you know we are very disappointed with Petco.

Joanne & David Grollman & Oreo 617-699-0092

HAPPY BIRTHDAY, OREO Surprise them with a trip to Petco where they can sniff out a new favorite toy.