Popeyes

It never fails, every time we purchase from the Casa Grande store our order is messed up. Today, they didn't have coleslaw because the manager said he forgot to order cabbage. They ran out of spicy wings. The manager had the employee put a classic in its place without asking m e.

When I refused the classic they put down fresh wings that i had to wait for. Unethical practices. This is exactly why I stopped going through the drive-thru. They put whatever they want in your order and you don't discover it until you drive allbthe wa1y home.

It's to bad we waited a long time to get Popeyes in our city, only to receive the worse customer service of any of the Popeyes we have purchased from.

Excessive fowl language being used by on and off duty employee's. Children were present while all of the MF words were being used out in the dining area. I spoke to the manager and she said she can't control their language .

Such a shame as I was so excited to have a Popeye's open. Store #14352. With language like that and I don't care attitude that store will be closing . Such a disappointment.

We lived in New Orleans for 20 years and always enjoyed Popeyes; however, since we moved to Bristol, VA the store has awful food. The red beans portions are tiny, the spicy chicken is not good. I am afraid I will need to find an alternative for chicken if the Bristol, VA Euclid Avenue store does not improve.

I am a regular customer at your Crenshaw Rd. location in Pasadena, Texas...love it!. Your store #11242 on Southmore Ave. near my job is another story. For some reason, I keep going back, even though I am disappointed each time. Today, I literally threw my chicken sandwich away. I am a very frugal person and it takes a lot for me to toss a sandwich that I paid $9.73 for the meal. This sandwich was so greasy that it was making by hands messy just holding it and unfortunately, they did not put any napkins in the bag. After 2 bites, I was done as it was completely disgusting, so I threw it away. This location needs help!

reference: transaction ID #20230424130845 4/24/2023 1:08pm

I visited the store in Warner Robins, Georgia,on Russell Parkway, about an hour ago, and I am extremely pissed about the service.

Firstly, they do not have the lobby open, still, so they only serve thru drive thru, fine, whatever, I order a 12 piece family, spicy. They have no spicy chicken, fine whatever. They tell me pull forward, I do this.

I literally sit and wait for an HOUR,watch 2 lines of cars go by, and still, nada! I end up having to go inside the store, which I have to flag someone down to come open the door, bc the lobby is closed.

They old me they forgot us, so I have to wait another 15 mins for my food. The worst thing is, this IS NOT the first time this has happened. They did this exact same thing last month!

Also, th same exact thing to my daughter in February! I can…

the popeyes on south grand springfield il is ALWAYS out of everything. the have no sign up saying anything so everyone has to wait 20+ minutes in line for the to tell you they have nothing. they have no menu boards so you can’t even see your options.

horrible service from employees and horrible attitudes. don’t understand how this store is still open. never coming back.

This Popeyes need to be remodeled the parking lot is so full of pot holes it’s not even funny I can’t believe people even eat here and I like Popeyes chicken this is the closest one to me but I refuse to eat there the corporate people need to come take a look I’m a GM at Panera bread I been in the food industry for 25 years and this is the worst thing I’ve ever seen

Lady working was rude. She acted like she didn’t want to wait on us. She was only person working dine in and drive thru so I can see why she would be mad. But she even took multiple orders in drive thru leaving us standing wait.

She took one tray to back to to waste time. We was with 2 other families. She made others after us stand so long they left. She wasn’t having dip potatoes or beans and rice they were already in containers.

All she had to do was put chicken in boxes and set on tray. She didn’t want to be at work and it showed. Popeyes has got good food just need to clean up the people working there to take pride in their jobs.

Maybe you need to give incentives. Store #4150

I went to the Popeyes at 80 Court St in Brooklyn. They are supposed to open at 10:30. I went there at 10:40 and they told me they are closed and would not be open until 11 o’clock because there was no chicken.

I had a flight that day and wanted to bring the chicken with me on the airplane but obviously could not. I am very unhappy

Shorted us chicken in each box one was supposed to be 4 piece and the other was supposed to be a 3 piece, they threw a bunch of crust in the box. I’m glad too because I’ve been using the restroom all night and Popeyes was my only meal that day.

I understand why they have 1 star on most reviews. Too many choice to ever frequent Popeyes again!

Ordered my food and it was not my order had to go back through long line again and wait another ten minutes for said order.

99 box specials at drive thru. Told out of nuggets this is at 5:15 OK we will get 2 piece. Ordered side of coleslaw and fries. Told we are out of coleslaw. What is going on it’s Friday night 5:15.

OK we will take beans and rice for the cole slaw got order pulled out of line checked order No fries 4 containers of beans and rice. Went with order to the door to show them and guess what all doors are locked.

Not getting back in line for window. Not a store number on receipt to do survey. Will never go to Popeyes again until this is made right.

The Popeyes at 7065 ,Durango Las Vegas NV there is no dine in and waited in line for 50 minutes this is uncalled for they need better service

Took forever just to take the order then advertising items they no longer have.two of the drinks not working then tell me to pull around I had to sit along time to get home all my food i paid 15 for not in my box.not happy at all totally let down.

Popeyes has ALWAYS been our favorite. I spent 40$ today on the 10 piece mixed with red beans and rice and Mac and cheese. Sides were amazing! Biscuits tho .. burnt to a crisp and chicken raw in the middle.

I live 25 mins away and didn’t have the time to go back after I realized it nor did I receive a receipt. Not happy

I went to Popeyes store 5789 Sibley Blvd Calumet City I'll 60409 after a six or seven minute wait to order a very very obeast manager came to take my order I told him to explain what a combo was and what was included I also explained That I didn't have my glasses as I am a disabled senior citizen it was a big deal on his part he talked to me like he was talking to a kid not an adult he said where was my glasses That I should have had them with me when he explained to me what I asked I ordered a four pc combo a Coke two apple pies l asked for four packs of honey he's said one comes with my order the other three I would have to pay for but

when a older black person ordered and asked for extra hot sauce packs they were given over the counter free so I cancled my order he was happy to do it I…

I'm writing to voice a concern about the Popeyes in Hutchins, TX, store #12105. The gentleman working the drive through has poor customer service skills. I like Popeyes and I find the food quite delicious! I work in Hutchins and when I want good chicken, Popeyes is where I go for lunch, but the gentleman who works the drive through needs training on how to provide a great experience for the customer.

His speaking voice sounds like he's frustrated and doesn't want to be there. As a customer, it makes me feel he doesn't want to serve me. Could you please check into this and respond back to me? I really would like to continue to give that Popeyes my business, but if that gentleman continues to provide shoddy service, I'll have to withdraw my business.

I had colleagues with me last week who…

26101,i always get 3 spicy breast and i pay the extra,for the 3 breast,when i came sraight home ,went to eat the chicken it was very dry and chewy . Went back the following week and ordered ,next second complaint ,order same 3 spicy chicken breast ,the cook had spicy down and told the management ,around 14 minutes ,so i said i'd wait .

tried to call store and they wouldn't answer the phone .

) then said they don't have exact change for a 20 dollar bill and wanted me to leave! A customer (with 3 kids) tried to give me change and said this happens to him all the time. - They were working with 2 open drawers!

The girl never apologized Then gave me change in nickles and pennies. F* OFF POPEYES!

I went through drive thru at the Lumberton, Texas location and ordered 3 3 PC meals being specific with ALL legs, an extra Mac and cheese, and red beans and rice. Got home to find that I have 3 2 PC meals ALL mix with no extra side of Mac and cheese.

I called the store with receipt in hand, that was rung up like I wanted, and gave the GM Shirly my ticket number and everything. Her response was her employees do not make mistakes and said that she did not believe me.

I live over 10 miles from their location so I offered that I would send pics of it. My wife and I loved that location, but until that GM is not there anymore, you best believe we will not be back to the lumberton location AT ALL.

Popeyes shorted me one sandwich on my drive through order. This is the second time at this location, Taylor andW. Mason St. Green Bay, WI. I will not go back here.

Got Scammed at the Hypoluxo FLorida Poppey’s Chicken, I phoned in to speak with a General Manager and was told to come in person , I went there and the Lobby Doors were locked at 4:40 pm on 4/17/23 stood there looking at employees then was told to go through the drive thru!

I went thru the drive thru and was told I need to see a GE Manager on Thursday! I have called all day to speak with this General Manger and the phone has been busy all day! I have a full time job and I am calling before I make a blank trip to speak with a General Manager .

This cooperation really needs to Evaluate and do criminal background checks on people that are hired, I was charged twice on my credit card and my receipt and bank statements shows! I was recently told that this has happened plenty of times at this…

Well I enter into Popeyes #11378 1701 Pinewinds Drive, Raleigh NC 27806 on April 19, 2023. I am a mentor at a community center in the Raleigh area mentoring kids ages from 12- 18. We have the kids on Wednesdays and we like to feed them but everything we do for the kids come out of our own pockets, so on April 19th 2023 I went to Popeyes thinking I can get chicken tenders and biscuits.

Well when I entered Popeyes at 1701 Pinewinds Dr. Raleigh NC about 5pm. 99 so I told the cashier that I will like 2 boxes of chicken tenders only so the cashier said ok but we do have a 35 chicken tenders only box.

So I said yes ok cool that will work. And please let me mention the cashier wasn't rude at all. She was really trying to help and figure out the best option for what I was trying to do. 99 so she…

I got in drive through at 9:22 didn’t get my food till 10:03 it was wrong asked for Diet Coke got tea asked for dark got white and it’s cold the only thing right was the mash potatoes this place needs new management they can never get anything right and it’s a bunch of young kids that work there

I just got off of work and drove through Popeyes about 20 minutes ago. When I arrived home I did not receive my full order. I had requested the 3 piece meal with mashed potatoes and a sweet tea. They gave me to small drumsticks and a small thigh and no mashed potatoes. I am too tired to drive all the way back over there and I am really upset. I haven't eaten all day, so I was looking froward to being able to relax and enjoy my order. This needs to be made up some way, because I paid $11.01 for my meal this evening and I am extremely disappointed.

Location: 6553 Tara Blvd., Jonesboro, GA 30236

Been a good customer to Popeyes. I have to say the service, attitude of staff and the lack of having items on menu available is just horrible!

They are rude, ignore you at counter when trying to place an order. They never have enough chicken cooked and the inside line and outside drive thru are lined up and parked waiting on food. This is an occurrence that is every time we go! They have several workers but still can’t get waited on. We have to wait for chicken to be cooked every time we go… then to be told they don’t have enough from the hot batch I was told would be 3 mins… and then told you have to wait for another batch to be cooked. They are always gout of side to go with chicken. Four trips and still no coleslaw… no Mac in cheese and no chicken cooked!!! Not to mention they are…

“THE ONLY” reason I’m doing this is because this has NOW happened SEVERAL times. ,only. And what I received was appalling. I’ve, “QUITE LITERALLY” had more edible chicken in a six piece chicken WING order. I’m F-ING FURIOUS. The 3 drumsticks I received are THE SAME SIZE as drumettes in chicken wing orders.

1 Burnt very small breast (size of a thigh)! 1 Actual thigh, no problems with the Only thigh, or the 3 Actual chicken wings!

Patricia Price 1337 Queen Street, NE Washington, DC 20002

Popeyes Louisiana Kitchen, Inc. 400 Perimeter Center Terrace, Suite 1000 Atlanta, Georgia 30346 United States

DC Consumer Protection Agency 1100 4th Street, SW Washington, DC 20024

Saturday, February 25, 2023 REFERENCE: Continual Poor Service and Unprofessional Behavior of Staff Dear Consumer Complaint Division, Lately since shopping at Popeyes it has been a very big problem with them getting our Mobile order correct. Every time we go to Popeyes we order just about the same thing. I have tried to resolve this matter with Popeyes, but they have done absolutely nothing to make amends and my efforts have fallen on death ears. I would for this matter to be investigated and resolved. On Saturday, February 25, 2023, at about 5:00 pm me…

I went to the Popeyes located in Dyersburg TN, at 1000 US HWY 51 on the 18th of April 2023 at approximately 9:00 PM. Only to find the doors locked, the employees rude, and the store closed for the night.

This is not the first time this has happened at this location. The Sunday before this I had went in the middle of the day only to find the store completely dark and the store closed. This location has poor customer service skills and an even poorer work ethic.

Hope to see it under new management soon if not it needs to be closed down completely seeing as how they obviously don't want to be there already.

Charged for the wrong order. Did not correctly refund my order. Gave me the wrong food. Didn’t give receipt. Rude. Amite, LA. Worker-Jessica

I went to the establishment on Howard street in Baltimore. I ordered a wing, biscuit, side a red beans and a small tea. 99 so I asked to change my order to the combo as it was less expensive that what I had initially ordered.

The manager took his time coming to the window and advised me that I would have to drive around and reorder. I was utterly confused as there was no one behind me. While this probably seem like a big issue, I frequent this store location often and every time I go there the lack of professionalism and punctuality is astounding.

No one is ever in a hurry and they certainly aren’t smiling and inviting to the customers. It almost feels as though we are an inconvenience to them. I will like go out of my way to go to another Popeyes location as this one has had the last…

Had fried chicken and chicken sandwiches delivered. The fried chicken, the sandwich and fries all tasted like fried fish. I have been to this Popeyes several times. Other than no honey, no other issues. This Popeyes is located on FM 529- Houston.

On 4/18/23 I got in line to order at the Tuttle rd location in Columbus Ohio. I was the only car in line and waited around 8 min when no one came on the intercom to take me order I decided to pull up to the window.

At this time I had other cars behind me. A pleasant young man opened the window so I asked are you open and he responded yes I said I’ve been back there several minutes and no one took my order so I began with what I wanted.

A lady that had on a headset said he needs to get back in line so I decided to pull off.

Order was not complete when I got home with the food. This makes 2 times in a row this has happened at 1125 Denton Highway, Keller, Tx. location.

The general manager Lisa Scott drinks on the job and she is rude and disrespectful the the employees she tells people to kiss her ass and she has taken money out the save in the past to buy drugs and yes it can all be proven

Well the lady that was working drive through didn’t give my boyfriend his chicken sandwich meal just the sandwich, when we called about it the lady on the phone was very rude and was disrespectful. The chicken sandwich was old like it had been sitting, my #3 the 8 piece didn’t taste right at all.

The nuggets were like crumbly more than crispy, the fries that I did get were hard a greasy, u could taste a tell the biscuit had been sitting. We ordered a large macaroni and cheese, you could tell it had been sitting for a while because of the cheese, and it did not taste right at all.

I would be calling to get my money back but they are rude up at the store and they didn’t even give us a reset or offer us one in all very poor customer service, the care for there customers food an what they…

The food and service was good but the God awful smell by the fountain drinks was horrendous

The food was good but, the smell by the fountain machine was horrible

Staff is rude. Woman flirting with customers on the headset. Cup dripping with soda. Water hot. 9 French fries with a tackle box meal.

We went to get dinner at 8:00. The doors were locked and nobody was in the parking lot. they were. Ordered our food and was told it would be at least 30 minutes for chicken! we left and went to Bojangles and got our chicken in 4 minutes.

This happened at the Rome, Ga location. 1603 Turner McCall Blvd. The guy running the speaker was very rude. This is very disappointing and ridiculous!

I just payed $11.00 for 3 chicken wings and when I got home to eat my wings there were 2 and a piece of chicken wings in my box.im very dissatisfied with this because I do love your chicken.

Horrible staff that yells at their customers. They don’t acknowledge them as they walk in. You will stand there and wait forever to place an order that’s if they even have it to make. Then have to wait anywhere from 10-60 minutes for your order. Staff curses at customers.

I went to the Popeyes, which is located at 25 South Pickett Street, Alexandria, VA 22304. It was during the lunch hour and I ordered two large red beans and rice. I did not even get a receipt for my order. 41.

Because of this experience, I will not be returning there anymore.

The service at Popeyes in Harrisburg, Nc is disgraceful. Employees don’t know how to apply coupons. Employees standing around laughing and playing in front of paying customers . Service is slow on top of the employees not being able to read orders .

I will never give Popeyes my money ever again for the piss poor service and attitudes family received at this location. Not only did we not eat or get food the service was beyond slow because employees were trying to get free food in front of paying customers.

The fact no one takes a job serious in providing good customer is ridiculous. Whoever owns this Popeyes needs to fire every employee in there and start over with folks who need a job.

Hey my name is Olympia and I ordered a dessert from you guys champaign il location and the food I ordered was cold and wrong. I never got the refund for the strawberry dessert that they claimed they didn't have and just kept my money and sent me cold food and this is my second time addressing this to you all. I'm livid

I placed a Door Dash order and food was missing from the order. My son already complained to Door Dash about the soda being filled halfway but I reached out to Popeyes directly due to my food items being missing from the bag entirely.

It is to my understanding that when giving payment for an item, a product is provided. When you don't receive your item then that you are being robbed. I make contact with the manager who immediately became accusatory of me causing a problem when I was as respectful as can be alerting her that there had been an error.

It was a mistake on the behalf of Popeyes. I did not expect an argumentative tone from the Manager. I expected politeness and resolve. I left my number with another manager who was to turn it in to the district manager.

No call from him…

They were 5 minutes late from opening the drive through and they had no chicken ready and employees were still coming to work.

I am sorry to report that this Popeye's location is a complete disaster! We love Popeye's food, however, about the only way you can describe this particular restaurant is utter chaos! We have visited this location quite a few times and know that we must bring patience with us because it is always unorganized and though there are always quite a few employees working (standing around chatting or on their phones) no one seems to be in charge.

The last time we walked into this restaurant was in the evening of Saturday, April 15, 2023. As soon as my wife and I stepped through the doors, we knew it was bad. There were so many cars in the drive thru that we decided to walk in.

Upon walking in, we heard a gentleman asking how much longer he was going to need to wait as he said he has placed his…

I have gone into the lobby of Poppeye's twice now and waited over 10 minutes to get service! Each time no one was ahead of me! The soda machine has not worked eather time, maybe ever? Unless you use the drive through forget even going.

This was at Baseline and 35th ave. Phoenix AZ. I have others tell me the same story! One of my friends, who likes Poppeye's, said they need to tare that store down and start all over! I like the food but with the poor service I go to a competer!

I think these people just put what they want to in your bag. With probably a dozen orders over the last two-three years , not one single order has been correct. Today i ordered the mild nugget box with mashed potatoes.

Got home to 2 spicy, super greasy thighs and maybe half the potatoes as should have been.