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Popeyes

1.0
2,865 complaints

Address

400 Perimeter Center Terraces, Suite 1000, Atlanta GA 30346

Popeyes customers report widespread issues with incorrect or missing order items, excessive wait times (often 20-45 minutes), and poor food quality including old, cold, or undercooked chicken. Staff behavior is frequently cited as rude and unprofessional, with reports of arguing employees and dismissive managers. Many locations are chronically out of basic items like fries, coleslaw, and even chicken.

Common Issues

35% (128)
wrong ordermissingdidn't receive
30% (110)
wait30 minutesslow
25% (92)
oldcoldhard
20% (73)
rudeunprofessionalarguing
15% (55)
out ofno chickenno fries

Complaints

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Carol

Apr 8, 2023
0

Today at lunch i went to the Tunnel Blvd store ... at the order station I was greeted well professional and nice. I gave my order of surf and turf with beans/rice as a side, and a coke... along with 2 strawberry biscuits.

I drive up to the window and a seeemingly very irritated young lady was there to take my debit card for payment. I check the box she handed me and noticed that it was not my order, so I told her that it wasn't my order.

" I said this is not my order. I ordered a surf and turf with beans and rice a coke and 2 strawberry bicuits.. " I'm like yes? questioning in my where else would i order.. She then gets someone else to help her who says she too didn't take my order..

I was asked again what my order was. again i told her. So the persn that helped her had done something…

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Kristo wilson

Apr 8, 2023
0

This Popeyes is the most sexiest ghetto is placed I've ever made I called today to do my customer complaint from Friday night the manager that is the phone I guess she was a manager she's told nobody here so I will be reaching corporate office Monday morning

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Erica

Apr 8, 2023
0

It is ridiculous how the Popeyes in Perry Ga never have any food! Tonight they’re out of tenders, nugget, and sandwiches. The other day they were out of sides and before that they were out of chicken!!! If they don’t want to cook food after a certain time then they should just close!

Perry Ga has the worst Popeyes ever!!

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Jonathan D Mosel

Apr 8, 2023
0

I ordered a simple classic #1 but just the sandwich. I asked for no pickles and for it to be the classic sandwich. When I got my sandwich it was not only spicy but had pickles on it. I will never go to this Popeyes again.

How stupid can someone be to mess something up as simple as that. I've had way better customer service at other locations. I went to the location on Mason Montgomery rd in Mason ohio and can guarantee I will not be returning.

Thank the Lord I had enough ranch to drown it to remove the spice. I have severe heartburn and cannot have anything spicy and I made that perfectly clear to the young black woman but clearly her listening skills are not that great.

She was also touching her hair with bare hands and I find that highly unsanitary.

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Rene Cortina

Apr 7, 2023
0

Dissapointed seeing reviews Popeyes was number one in fish sandwich, no fish sandwich she was rude , in brownsville Tex Boca chica

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Patricia

Apr 7, 2023
0

Bought chicken at Popeyes in Bryant, AR Wednesday night, got home and this chicken should have never been sold. It is Rotten, Funky smelling and nasty looking. This is shameful that anyone would sell this for someone to eat. I have frequent this restaurant since it opened in this location and it is continually going down hill. I am the type of person who could possibly eat chicken 6 days a week easily and have always like Popeyes but these last couple of years I have frequent them less and less because of this mess right here.

I WANT ALL OF MY MONEY BACK and not no coupons. I need my money credited back to my card, in check or money order. I know y’all can do better than this. I am including pictures. I took this picture about 10 mins after getting home and I ONLY live 2 1/2 miles from…

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Marsha McDaniel

Apr 7, 2023
0

If I could give zero stars I would. Went into the Westland Michigan Popeyes for the first time today. Walked in an the 1st thing you see is very dirty plexiglass in front of the registers. Then 2 employees are up front(1 standing, 1 sitting), both on their phones.

Neither one even acknowledged my presence. Once I decided what I wanted, I walked up to the register and said hello. The girl behind the registers looked at me and sneered at me for saying hello. So I attempted to place my order and as soon as I said that I wanted a fish sandwich, she very rudely said the ain't got that.

The whole 3-4 minutes I was at the counter, neither person put their phones down. I decided to take my business elsewhere. I am happy to spend my money somewhere that is at least polite. I will not EVER step…

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DARRELL Wayne KELLY

Apr 7, 2023
0

I bought a three piece spicy chicken strip and they was full of grease and the batter was a caked on grease mess. I hot coleslaw as a side and it smelled and tasted rotten

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Melvin Tinsley

Apr 7, 2023
0

I work for Amazon and before I go to work I stopped at Popeyes it posted that it opens at 10am I never got the food because they Never opened the door they just looked and continued to do whatever it was they was doing fact of the matter at least I could of gotten a go hold on got nothing waited until 10:10 still never opened went to church's chicken across the street they actually open on time thanks for nothing 2421 west bonanza Las Vegas nv

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Anomyous

Apr 7, 2023
0

You have a manager at the location in macclenny that is very rude does not know how to talk to minors two of them a short white female with black hair n short chubby black female rude rude and dis respectful something need to be done about them both

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Shannon Spears

Apr 7, 2023
0

I got out of my vehicle to go in since it was raining to place my order. My wife wanted red beans and rice and a biscuit and I wanted to choose the pieces of chicken that I preferred which were legs thighs and chicken wings.

There too many chicken places to get chicken here in Kosciusko, but Popeyes chicken is best in my opinion, needless to say I was not able to make my order the way I wanted. I wanted 2thighs, 2 legs and 2 chicken wings large red beans and rice and large mashed potatoes with gravy, but in process of taking my order the kid got confused and

turned to whom may have been a manager and the manager proceeded to ask my husband if he had a coupon ? My husband never knows anything about coupons used there he actually just wanted the pieces of chicken that he preferred and…

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Jarrard Dean

Apr 7, 2023
0

Went to order chicken and the employees stated they were out of chicken. They were very rude about the situation.

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Patricia

Apr 7, 2023
0

Store # 10658 Conyers Ga: went through the drive through. Purchased a family 10 piece meal, coleslaw not fresh, chicken way overcooked. Tried to do the survey but would not go through. I drive to far to return. 1st Popeyes, very disappointed. Date 04/04/2023 at 6:45.

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Danny wilson

Apr 7, 2023
0

I bought some food from Popeyes and the red beans and rice made me and my daughter sick I have contacted Popeyes home office several times and no has called me yet I don’t no who is reading this but it seems as though u don’t care about ur customers so when I find a site on Facebook I’m posting a complaint but I will never eat there again

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Debbie England

Apr 6, 2023
0

Bought a large Coke slaw and the container was not even half full. Order #96 at store#5745.

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Lazara Salgado

Apr 6, 2023
0

The macaroni and cheese was over cooked . My soda was more ice than soda. I tried this restaurant again I remember last year they gave us all cold food. com this won't let me download here anything my picture are not the size to send .

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Adrianna Ross

Apr 6, 2023
0

The Popeyes on hwy 55 in Durham nc was the worst experience I have ever had. Not only did I not receive my accurate order my frozen lemonade was watered down, the drive thru cashier had THE WORST attitude and so did the lightskin manager with green eyes.

She wasn’t better, there was no apology. Did not make the boxes to tell me the differences between my spicy orders and classic and said “I’d have to figure it out” this is a new Popeyes and to have had that experience I will never return again

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Crystal mckee

Apr 6, 2023
0

Ordered the 6.99 box with nuggets got 2 piece they wouldn't take it back and despuesed it not happy love tenders and nuggets

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Quincy V Whitaker

Apr 6, 2023
0

Customer service

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David Walker

Apr 6, 2023
0

This was food ordered for delivery from your store (2656) 899 N Lake Ave, Pasadena, CA 91104, USA April 5, 2023 at 8:37 PM

The food was ordered thru door dash. The food as totally cold. Door Dash called and apologized and told me the restaurant "made a mistake" by sending out too many deliveries. I watched the driver on my gps map (computer) and they went all different directions and I don't know how many deliveries they scheduled for that driver (I think 4 or 5) but the food was ice cold.

Also the person who prepared the food dumped so much SALT on it that it was crazy and we threw most of the food out because it was HORRIBLE. And my family are big fans of POPEYE and love your food. First time we got food from that Popeyes.

And they did not include ANY of the sauce dips, they forgot…

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Melissa Davis

Apr 6, 2023
0

m. m. I waited ten minutes before a female voice came on and said order when you’re ready, so I stated my order. Then no response. ” And a male voice said “give me a few minutes” and then nothing else after that. m.

and had to leave due to the workers did not want to place my order So close to closing time. I was trying to place an order for the delivery service I work for. Two other cars behind me left as well.

This is not the first time this store has done this.

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Lisa Symeon

Apr 5, 2023
0

WILKES-BARRE, PA store is TERRIBLE. Waited 10 minutes in the drive thru just for them take my order. Another 15 to get ONE CHICKEN SANDWICH. The store isn’t even busy. I’ll never be back.

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Austin

Apr 5, 2023
0

Completely rude they are racist and very mean I was the only person in the store for 36 minutes and nobody even asked if I needed help they where to busy laughing and talking to each other. I will never take my money there again.

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mike brooks

Apr 5, 2023
0

they don't care. how long it takes bad atd they suck. they did not. they just got on a fight with a customer

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Kenneth Wallace

Apr 5, 2023
0

Went to the Popeyes on phelan in Beaumont TX this is the second time that an employee worked the cash register stop what they were doing and went to go fix peoples food with no gloves on on the same day and employee drop a scoop that’s used for the french fries and rinsed it off in the handwashing sink and continue to dip fries” When I reported to the manager she act like I was a bother

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Nicole

Apr 5, 2023
0

I had Bad service dealing with a rude lady short blond hair black lady had a nasty attuide and was rude.The wait for me to get my food was 30 minutes and they also had at the register a young man working with soars all over his mouth and hands at the register.The store was getting a delivery it had trash and chicken on floor like it haven't been mop for days I was in drive thru Store is In Atlanta ga at the East point store just disgusting.

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Mary Hardrn

Apr 5, 2023
0

3pm Wednesday , Milledgeville,Georgia they locked dining room in customer faces.

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Kelsie

Apr 5, 2023
0

The Popeyes in Tupelo, MS has to be the WORST drive thru I have ever experienced in my life. And this is not the first time, I’ve been a couple just to give them another chance but after last night I will NEVER go back.

First of all from the time I got in line till the time I got my food at the window took 1 1/2 hrs!!! Last time it took around an hour also. When I get to the window they are out of almost everything I wanted.

The lady taking our order was hard to hear and understand and was VERY rude!! After placing our order we finally get to the window and they tell us they’re out of another thing we ordered so we had to sit there while they cooked nuggets.

Gave us the wrong drinks, the wrong dipping sauce and left there with no napkins. If they are this busy maybe y’all should put…

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James

Apr 5, 2023
0

Just stoped at a Popeyes chicken in Amarillo Texas 16 dollars for a meal and if you want condiments that’s extra I have eaten at Popeyes for many years and I’m done if I have to pay that much for food and then pay for condiments and butter for biscuits y’all can keep it. Ps napkins must have also been extra charge

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Connie Smith

Apr 5, 2023
0

Megin Blvd, Gadsden, AL. I just wanted to commend the crew for outstanding service during the lunch time rush. Very friendly staff, food hot and fresh!! And, They sat THANK YOU!! not many placesTHANKS THEIR CUSTOMERS. WELL DONE GADSDEN!! I appreciate your friendliness.

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Donna Davies

Apr 5, 2023
0

3-4 times that we have been there the order was messed up today was the last draw she practically called me a liar, that he did not order just dark meat only. There is another place that sells chicken in which I have heard was better than Popeyes

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Sirena Wiley

Apr 5, 2023
0

I have ordered at the local Popeyes ( Arcadia FL) 4 times now. Every time my order was wrong. 1- They forgot my daughters fries. 2- They did not add my sons biscuit. 3- My order was completely wrong 4- the shrimp was so hard you could not eat it.

When I tell them and ask for it to be corrected, I am given an attitude by employees. I have 4 children. Each time that I go I spend over $40 ! I deserve for my order to be correct.

I thought that I would just keep trying because they just opened and mistakes are natural for the first month or so. My last experience was the worst. The lady at the window was RUDE! The shrimp tackle box was not in the bag.

I asked them 3 times for it. When I did get it, while waiting for fries and drinks- I tried a piece of the SHRIMP and it was fried so hard you…

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Ruth Yco

Apr 5, 2023
0

Yesterday, April 4, 2023, around 7-8 p.m., we ordered at our store in SM San Lazaro Felix Huertas. At first i am already upset for the slow process of taking orders, then i requested to put my drinks on a disposable cup, and requested for a thigh part of my chicken, the cashier said yes for it, so i was expecting for my request, but to my surprised none of them was granted, and i was forced to upgrade my drinks to medium size because they dont have a regular size, so i still try to accept and understand, but my drinks supposedly to be an "iced" tea, but unfortunately its noice, i ask my son to ask for a cup of ice so we can put on our drinks, but your crew answered my son we dont have ice, so i said to my son to tell the crew that is for our drinks,

But the same gay crew answered my son…

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Michelle Ardoin

Apr 5, 2023
0

ALL LOCATIONS IN LAKE CHARLES, LA SUCK!!!! THE LINES ARE ALWAYS 2 MILES LONG.. THEY ALWAYS OUT OF FOOD. THEY HAVE RUDE EMPLOYEES..

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Joyce Williams

Apr 5, 2023
0

Your Highland Park, Michigan location needs better management and employees people inside lined up for over30 mins trying to get service..Workers using language that shouldnt be in the work place..If there was a manager they are acting the same way..shrimp was hard..Service was bad, bad. Sat 03/31/23

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Arteanna Washington

Apr 5, 2023
0

Went to 3 Popeyes to constantly get told they don’t have all sides , never have Cajun sparkle, they run out of tenders and hot sauce before lunch time . The employees attitudes are terrible but I don’t fully blame them , most of the establishments state that shipment is low or haven’t came . I know this complaint is useless but I was fed up today , you guys need to get it together!

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Kathie williams Cunningham

Apr 4, 2023
0

Want into a location in Winston Salem NC today around d 525pm and someone opened fire on it from out side. Of course I did not get my food went it was clear we left

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Nikkibattle72

Apr 4, 2023
0

Ok went to Popeyes got the 3 shrimps tackle boxes tasted like old greens then got to big boxes tastes like old grease couldn’t eat it now if I spend almost 37 for this why can’t I eat it unacceptable for Popeyes to think it’s ok for this someone please get back in touch with it me I called been on hold to long

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Larry Driver

Apr 4, 2023
0

My first time in Popeyes. 99. no biscuits. Total bill was $32 for 6 pieces of chicken, fries and two chicken sandwiches. I know things are high but don't u think this is a little rediculas?

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Clarence Maura

Apr 4, 2023
0

Your location on Hiawassee and Silver Star in Orlando is the worst restaurant I’ve TRIED to spend my money with in my life. Every time I visit this establishment you get it wrong, and like an idiot, I keep going back. Well today is it!!

They are costing you and your company so much money. Do better!!!

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Stacy

Apr 4, 2023
0

Say in line for 30 mins before being told they can’t take my order because the computers was done after. This was my second store at that the first store said that they was out of almost everything. On top of that all I wanted was red beans and rice smh ! This is horrible.

I have to drive 45 mins away.

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Merilyn

Apr 4, 2023
0

I ordered food online for pickup waited for over 45 minutes for a 5 piece chicken dinner

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Heather Snavely

Apr 4, 2023
0

Everytime I go to the Popeyes In Lawrence KS they are out of sides. Today it was mashed potatoes so they say they have rice and Mac and cheese. I say ok Mac and cheese. I go to Pay and it’s a dollar upcharge.

I’m like it’s not my fault your out of potatoes and my coupon says choice of any side. I am so dissatisfied with their customer service. Always rude and out of food.

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Randy

Apr 3, 2023
0

I was sitting in line for over 30 minutes in front of the ordering speaker with no one saying anything. I called the store and had to call back a second time due to no one answering the phone. I totally understand the difficulty on getting good employees but ignoring your customers is not the answer.

After finally getting to place my order and the manager apologizing for the wait even offering side orders for free was good until I get all the way home and find part of my order was missing but I did get the free items. This is the worst service I have gotten from this restaurant and at this time I don’t feel that I will ever return and will take my business to KFC.

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Thomas collins

Apr 3, 2023
0

Bought seafood combo, shrimp drjy crunchy and cold.. it was awful CT

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Cynthia

Apr 3, 2023
0

Ordered the 10 piece family feast and a half dozen biscuits, my family got half way thru the meal and noticed one of the biscuits had mold on it.

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Carolyn Mosley

Apr 3, 2023
0

I visited the popeyes store in colorado springs on S. Circle dr. This afternoon and was frustrated beyond belief!!!!! I waited 24 minutes for my to go order ( while people were leaving because they couldnt even get their order taken) and listened to the workers fight and complain the entire time.

Finally, when i get home with our food, we have 9 legs and 3 backs when i order the famliy meal i at least expected to have a breast or maybe a wing!!!! the person taking the orders said they had no legs to the elderly man who just wanted 4 legs to go!!!!! Now....

they also told myself and 2 other guests that they couldnt take anything larger than a $20 before 6:00. What kind of ridiculous establishment is not willing to take cash of any kind?!?!?! i absolutely am done with this restauraunt!!!!

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Rosalie Bollard

Apr 3, 2023
0

My family and I ordered from your store a few days ago and we were not satisfied with the food. We have oredered several times before but this was the first time we were not happy. We ordered a few chicken sandwiches a three piece white meat chicken and a few three piece chicken tenders and the chicken was burnt and the fries were soggy which had never happened as we only live a few minutes from your restaurant.

Our bill came to 50 something dollars and my children didn’t even eat their food. We did not go back as it was late it was after 8 as we were out due to a family emergency. Hopefully you can address this thank you

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Cliff mcadams

Apr 2, 2023
0

Dirty store. Got Spivey asked for mild cashier stuck hands in drink cups handing them out. 1 out of 5. Will leave a mess for them

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Teri Cristal

Apr 2, 2023
0

I went to Alpharetta’s Popeyes drive thru. Their speaker did not work so we drove around. We had to order the drinks three times. And say our order at least three times, and the Lady did not get it right. The manager.

Re-took our order and and filled it. It took about 15 to 20 minutes before we got our order. They were out of a lot of things. The customer service at this Alpharetta shop is is at an F. This is not the first time, either.

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