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Popeyes

1.0
1,863 complaints

Address

400 Perimeter Center Terraces, Suite 1000, Atlanta GA 30346

Popeyes customers report widespread issues with incorrect or missing order items, excessive wait times (often 20-45 minutes), and poor food quality including old, cold, or undercooked chicken. Staff behavior is frequently cited as rude and unprofessional, with reports of arguing employees and dismissive managers. Many locations are chronically out of basic items like fries, coleslaw, and even chicken.

Common Issues

35% (128)
wrong ordermissingdidn't receive
30% (110)
wait30 minutesslow
25% (92)
oldcoldhard
20% (73)
rudeunprofessionalarguing
15% (55)
out ofno chickenno fries

Complaints

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Steven Barnum

Aug 21, 2023
0

Stopped at Popeyes in Kingman Az , eat there b4 don't usually do this but I bought 3 2 pc dinners paid $40 you wud think one big pc of chicken nope wing and leg in two of the meals 2 legs in another I'll NEVER eat at Popeyes again unless this is remedied 6 pieces of chicken, biscuits hard , fries cold , tea watered down

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Kim Callahan

Aug 20, 2023
0

This is the popeyes in Blue Springs on 7 Hwy. Girl said at the drive thru she didn't care if we ever came back. She is awful. We waited almost an hour. We asked for a receipt and she didn't give us one.

The speaker was out which, ok, but then after finally getting to the window she said they were out of chicken. She never once came back to us and said how much longer. We saw 5 people just standing around in there.

Like I said we were there almost an hour in the drive thru. She said we weren't but she had no idea how long we had been waiting before we even got to the window. We have had similar experiences at this Popeyes.

About 4 to 6 months ago the manager was cussing at the workers. We will not be going back to this Popeyes ever if we can help it.

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PHILLIP O FLEMING JR

Aug 20, 2023
0

I am from Bloomington Illinois I went to the Popeye's on Market Street to grab a 12-piece family meal only to get home and realize it had seven legs three thighs one lane and one breast that really doesn't seem worth the money to me and not what I'm really used to I would have easily waited if they needed to have made more and

I understand they were real slow at the time so they probably didn't have a lot of chicken on here at least spending that but when you order a 12-piece you expect a you expect to get at least one whole bird

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Suzanne VANWAGENEN

Aug 20, 2023
0

I have several complaints:

I ) I waited in line for 15 minutes before being waited on. Six guests in front of me and two behind me left in frustration. None of the servers acknowledged us in any way. They waited on the drive through people and totally ignored us. I even called out "Hola" several times to get their attention and was ignored each time.

2) I was unable to use my app. It would not work. Another customer tried to help me because the servers just shrugged their shoulders and walked away.

3) I wanted to purchase 6 ghost wings with a free side for $5. Since none of the servers could help me, even though I showed them the app, I wound up paying $5 for just the wings - no side.

4) Noone working at 12:30PM on Sunday spoke English, or very little. It was very hard to communicate.…

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Carol hollis

Aug 20, 2023
0

T. when my daughter came home with our dinner. they had given us mashed potatoes instead of the macaroni and cheese. I told my daughter dnt worry it's no big deal. then I tasted a piece of the breast, it was spicy, I wasn't going to call but the next morning my LIPS WERE SWOLLEN .

I called to find out what was in the potatoes,, T T the GM told me it's the gravy. when i spoke to TT she did apologize and stated she would give me a refund & replace the order. I explained to her, I wasn't calling for that but basically staff has to be a little more attentive (I am a corporate manager for a major pharmaceutical company) I told her people are so quick to complain but rarely compliment. T.

when my daughter went, she was given the run around. And finally they did replace the order. She was told…

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Julie Kittell

Aug 20, 2023
0

Hopkinsville Ky location. When they first opened, it was run pretty well, and the food is good. We actually love the food at Popeyes.

However, we will not go back to this Popeyes in Hopkinsville ever again. the staff smells of BO and is filthy!

Also, the last two times we have been there they told us we would have to wait 15 to 20 minutes for our chicken to cook. I don’t think that’s called fast food!

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David Gault

Aug 20, 2023
0

Twice in the last month I have been to your Hiram Ga location to get a chicken sandwich and was told they were sold out! The customer service at this location is horrible! I love your food but you have problems at your stores!

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Donna Calloway

Aug 20, 2023
0

PLEASE TRAIN SUPERVISORS AND MANAGERS PROPERLY ON THE LOCAL HEROES DISCOUNT!! YOU HAVE POLICE BUTTON FOR ALL HEROES AND A SENIOR CITIZEN BUTTON! VERY ANGRY! I GO IN TO GET DINNER AND HAVE TO DEAL WITH PEOPLE THAT DONT HONOR MY MILITARY SERVICE!

THE SIGN IS NOT COMPLICATED AND SELF EXPLAINED!! WHY AM I HAVING TO GET UPSET?? AND IF I PAY FOR PRODUCT I SHOULD BE ABLE TO GET ALL FLATS WHEN REQUESTED!! IT'S A HIT AND MISS WITH DIFFERENT SUPERVISORS!!

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Karen Nelson

Aug 20, 2023
0

It seems every time I go to Popeyes St. Peters MO they are out of sides, chicken in short supply, workers rude, you can’t go into the restaurant to eat doors are locked and you need to go through drive thru. The only sides available were French fries and mashed potatoes with gravy no Mac and cheese, Cajun rice, red beans and rice etc why such poor service and food?

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Janice Dupes

Aug 19, 2023
0

Been to Popeyes on 3 different occasions now. It is 10:40 doors are locked no one answers but see workers inside.

Finally after going thru drive thru, they don’t answer I go to door again and beat on it. Says they open at 10:00. So I call Lady answers phone and said they don’t have any chicken ready yet. I am a door dasher with orders.

Do they open when ever they want? This is 3 rd time it has happened like this! Location is on merchants crossing on Pine Island Rd. North Fort Myers Fl.

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chapman wei

Aug 19, 2023
0

Popeyes Address- 2506 Hylan Boulevard 10306 Date: 8/18/23 User: Pengzi Wang; pengziwang1993@gmail.com Complaint about: Store manager, Calls herself "Nat" Complaint: This was around 10:45pm. Per google maps, store was said to be open until 12am. So, we ordered food via the Popeyes app so that we can make it on time before closing (Order #78 Paid: $11.42 and 800 points).

Can check security cameras if you like- We arrived around10:50 to pick up the food. Not only was the food not made, but she said it was closed. We stated that google says store is open until 12am. She said we were wrong and it closes at 11pm. Meanwhile, on observation, no more food was available.

Store manager made no attempt to apologize for the inconvenience. She also stated that the order was not visible on her end when…

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Senida Deleon

Aug 19, 2023
0

I ordered two combos and they gave me one biscuit want to side orders and it cost me $19 almost 20 and I had to eat with white bread from my house because the biscuit was not in there. My Husband ate the side order that came with his, but what about mine, I want my money back. , Dallas, TX 75206. I want my money.

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Jennie Reed

Aug 18, 2023
0

I along with couple others were disrespected I didn't get my receipts I had to wait over 30 minutes for my small order while it was fixed and others came in got waited on. They were racists against me and another gentleman who was kind and got worse treatment.

Kierra and Abby the manager were disgusting. I refuse to eat popeyes now in this area. I ewas told to figure it out when I called and asked for a number. The lady said if u ate calling to complain then figure it out yourself.

If I find a lawyer I will pursue sewing popeyes of bastrop

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Cindy Schuman

Aug 18, 2023
0

ME AND MYVFAMILY ATE THERE A FEW DAYS AGO AND THE SERVICE WAS DISCUSTING AND THE FOOD TASTED TERRIBLE . I WANT MY MONEY BACK IT WAS 50 DOLLARS. I WANT MY MONEY BACK RIGHT AWAY !!

MY ADDRESS IS CINDY SCHUMAN 3 LAUDERBACH DRIVE BEARDSTOWN ILLINOIS 62618

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Kay

Aug 17, 2023
0

Employees at telegraph location in st louis suck never ever going there again. Seriously check the Employees all pieces of shit

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Cindy Schuman

Aug 16, 2023
0

I AM VERY UPSET ME AND MY FAMILY ATE AT POPEYES IN SPRINGFIELD ON WALBASH . I PAID 40 DOLLARS FOR A FULL MEAL AND GOT RIPPED OFF ME AND MY FAMILY GOT SICK . THE SERVICE STUNK AND THE FOOD WAS DISCUSTING . I WANT MY MONEY BACK SOON AS POSSIBLE !!

THANKS CINDY

MY ADDRESS IS CINDY SCHUMAN 3 LAUDERBACH DRIVE BEARDSTOWN ILLINOIS 62618

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Judy

Aug 16, 2023
0

I visited Popeyes Hazleton PA. Ordered family meal with mashed potatoes and coleslaw. They had me pull over waited15 minutes for chicken. It was brought to my car . No mashed potatoes. I had to go in to the restaurant with my receipt to show them. The restaurant is filthy.

They gave me my potatoes. I did not apologize for not having them with my order when I got home I had six wings and two breasts in my box of chicken, this is bullshit. I will never go there again.

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Patrick Logan

Aug 15, 2023
0

Unable to enter lobby or place order at drive thru on 8/15 around 10:35 am. I sat for 10 min in drive thru asking to order with no response. The car behind me had same experience of inconvenience at address below .

10132 San Jose Blvd Jacksonville, FL 32257 Popeyes

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Elaine

Aug 14, 2023
0

We went to our local Popeyes after church on Saturday arrived at 5 05 & it was closed ! Closing time was 8pm

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Wilda Booth

Aug 11, 2023
0

I orderd 8 piece chicken mild and got 4 peices of hot could not eat it called store the man called me a lier he they knew they didn’t do that and hung up on me .

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Harriet King

Aug 11, 2023
0

waiting on my food to finish cooking whenan employee name Victor said I was mean and rude because because I couldn't pull up more in the drive though for other customers ordering can get out, therefore Ipulled up more because of the over flow on trash coming out of garbage can, then he went inside talking about me as if I am not a person.

I asked, him to apologize and he and the manager Refused. He came an dispose the garbage before I could get a good picture of outside area. I feel some can of way with this poor customer service today. And yes, I paid for my food with my debit card if you time and place....

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Kenny

Aug 10, 2023
0

m, Order #16 on 8/9 at the Butler Hill location in St Louis. I walked into the store at 8:05 and was told they are still cooking the chicken. After waiting 15 minutes, a lady came out and tells me they cooked the wrong kind, mild instead of spicy.

By the time I get this food, it’s going to be at least 25 minutes after when so was supposed to get my food. Why wasn’t it ready when I got here? I’m watching people walk in, order and leave while I’m still waiting.

The last time I wasted $30 on your food, I picked it up and was told you were out of Sweet Heat sauce. Why wasn’t that on the website? I honestly wouldn’t have ordered it because my kids will not eat it without Sweet Heat sauce.

I don’t get to make mistakes in my line of work because people would die, so it must be nice to screw up…

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Patsy

Aug 9, 2023
0

Went to popeyes in rosenberg tx at 1300 1st street. Placed my order and paid. I had to ask the guy at the window for my drink because he wasn't gonna give it to me. Order a large fry and was given a small.

When I told the guy it was wrong he said he gave me what I asked for which he didn't.

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Heather Dykes

Aug 9, 2023
0

/University Avenue in Hammond, Louisiana are incredibly RUDE. It's been a real problem for at least a year now. I usually go through the drive-through, but I haven't been there in a while because of the attitudes, but my daughter asked for legs from there so I decided to go into the restaurant this time in hopes of better service.

I was purposefully polite and said hello, in hopes of a better experience this time, but the employee looked straight at me and said nothing back and had no facial expression. I asked for a combo with 2 legs (mild), among several other things, and was told they didn't have any "mild legs".

I asked if they could cook some, because I could see another employee dumping cooked "spicy legs" into the baskets, and was told it would take 15 minutes. So, I said "that's…

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William Hoffman

Aug 7, 2023
0

Have been a popeyes customer ever since popeyes opened stopped in Kingsville,La. thanks

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Robert

Aug 5, 2023
0

Your store has very disrespectful employees. There is never items on the menu,chicken,sandwichs,sides,etc. If you can't supply the product, then just close the location. As a patron,I do not need to be cursed at nor looked down upon by a pitiful minimum wage black female that can't even spell a name.

100/100 will never go back with the service provided

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Anthony Miller

Aug 4, 2023
0

My name is Anthony Miller I have a concern about an incident at one of the Popeyes restaurants in Lehigh Acres, FL 33971 2710 Lee Blvd. on Thursday, July 20th I stopped by this particular Popeyes on my way back from a dentist Appt.

I don't live in Lehigh Acres, but my Dentist is located there. I went through the Drive-thru and purchased a family meal for my family. when I arrived home we did not eat right away. We all started to eat and we all had several pieces of chicken before I even realized.

I my daughter just happen to start eating her 2nd piece of chicken and she notice the chicken was not done it was very pink and she start spitting it out. Im not sure If my wife or my wife ate some raw chicken as well.

My daughter went to the hospital ( ER ) Friday night because of a very bad…

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Brad Womble

Aug 4, 2023
0

Popeyes Louisiana Kitchen Store #2750 Dale City, VA Three of us went tonight to eat at Popeyes. My two friends went first and paid for their order. I went second and ordered a blackened chicken sandwich and cold slaw. My friends order came up and the young man at the counter said my sandwich would take six minutes.

I got my drink and sat down to wait. The cook and the young man at the counter came out and sat down with a customer and were laughing and talking and having a great time. They would go back behind the counter to take on order but no one ever fixed my sandwich.

As my two friends finished their meal, I went back to the counter to see if my sandwich was done. It was still not ready. The young man at the counter went back into the kitchen and talked to the cook but returned with…

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Summer young

Aug 3, 2023
0

I was at a popeyes and the manager was very disrespectful and swore at me and told me if she cant wait then to go somewhere else and she was even rude and swearing at her staff and bullying them and something needs to be done i think in my mind she needs to be fired

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Joseph Becker

Aug 3, 2023
0

Ordered 4 pieces all dark meal and stressed all dark ended up with white meat,,,, I can't eat white meat and of course I was already home. I called them and all I got was I'm sorry bout your order and that's it.

Not cool and I was starting to eat there on a regular as it's close to home and good. I never made a complaint on another time they forgot my Mac and cheese and now this is the second with in one week.

Ticket 621 store 10869 el paso tx

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Joyce Burkett

Aug 3, 2023
0

My sister and I were at the east nine mile rd pensacola fl yesterday and we have never been treated as rudely from a manager. She got our order wrong and argued with us about it. Was very very rude on the phone and at the window for a refund.

Never intend to go back to that place. People complains about that place all the time. You really need to do something about her. Really wanted to eat at a popeyes chicken we decided to go to the one on west nine mile.

Was a total different atmosphere. Will be using that one from now on. A little out of the way. Totally worth it.

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Myriam Hernandez

Aug 3, 2023
0

99 +tax. The meal name is big box with free regular size drink. I was not given a drink never offered One. The chicken looks dry/old like it had been sitting under a lamp for a very long time, it doesn’t look plump or fresh, the biscuit was dry and I didn’t notice until I got home.

I’m working and I could not go back. I would like my money back so I can get the right fresh meal/food. Very disappointed customer. Thank you for your attention to this matter. I couldn’t find a picture the system didn’t allow me kept telling me it was too big.

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Donny

Aug 3, 2023
0

Yes I am a regular at Popeyes in lucedale and I want ya to know when ya fired miss kat ya got people that don't want do anything I sat there 35 mins wait on my food and this woman named Emily I thank that's what they called her she went in men bathroom 3 times so I thought she was out and I push open the door and

lady was smoke a glass pipe and I told them I want my money back because I don't need no dope head give me my food tell ya get that lady out ya place me or my family well be back ya need bring miss kat back she was very happy,nice , polite,caring

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john R wells

Aug 3, 2023
0

The manger at Rincon store is rud and and doesn't have the respect for cumter he laugh over the phone and hung up when call back kept hanging up he needs to be fired and I need the owner to get in touch with me at 9126578182

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Jeanette

Aug 2, 2023
0

Poor customer service, pay for nuggets and recieved half nuggets and more breaded. Manager is not helpful and accused me yelling and lies that their busy while I'm the only customer there. Messed up order.

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Ripped Off By Lake Zurich IL Popeyes

Aug 2, 2023
0

AUG 02, 2023

TO: Popeye's Chicken Corporate Office

Counter employee rang up wrong order- I asked for ONE oder of *2 strawberry bisquits for $2.99*. She incorrectly rang up: one 1 $1.79 strawberry bisquit AND one $2.99 2 ztrawberry bisquit==> $1.79+$2.99+(7.5% tax) .36=bill total of $5.14. She took $6.00 pm from me, gave me .86 change due back. I questioned the price difference of what she charged & the price listed on menu sign sitting on the counter. She refused to refund to me the $1.79 (plus 7.5% tax .13) TTL refund of $1.92. She INSISTED instead of her giving me the refund she owed me, that I take a side order (cole slaw/mashed potato/or strawberry bisqiit). I explained I did NOT want any 'sides', I just wanted the refund I was due: what I was overcharged!! She then went to the back…

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Larry Beaulieu

Aug 1, 2023
0

Did this yesterday evening. Thought I would have heard from someone by now. This is in reference to the poor service that I received at a Popeyes store in Houston. I ordered a 3 piece dark and received a 3 piece white.

The product was so dry I couldn't eat it. It was very hard from sitting under the lamp for hours. The manager was argumentative and wouldn't try to make it up to me. Basically, that's what I got and it was nothing I could do about it.

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Dona P. Gray

Aug 1, 2023
0

My daughter picked up some chicken from Popeyes Louisiana Kitchen, store #12574 located at 3349 Martin Luther King, Atlanta, Ga. 30331 on 8-1-23 at 12:02pm. We ordered a 5 pc tender combo and a 4 pc nugget w/ red beans and rice plus sweet tea. Our order totaled $17.70.

The chicken nuggets I received seemed as if they were the last scraps that were left in the bottom. There was maybe one formed nugget but the rest were just pieces of scraps. They were cold and hard and this was at the peak of lunch hour but the line was not long. My daughter's chicken tenders were also cold and hard.

Perhaps the quality of the food being served is why the line wasn't long at 12:00pm on a Tuesday afternoon. I was very disappointed with the food and would like to be compensated for the money we spent. I am…

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Nawal Ziyadeh

Aug 1, 2023
0

THEY HAVE BEEN FEEDING MUSLIMS PORK THIS WHOLE TIME WITH THEIR RED BEANS AND RICE.THEY DONT EVEN INFORM YOU THAT THE BEANS ARE COOKED WITH PIG GREASE AND WHEN YOU EMAIL THEM FOR A REDUND THEY IGNORE YOU. YOU CANT EVEN CALL TO SPEAK TO SOMEONE YOU HAVE TO SEND A EMAIL. I WILL NEVER EAT THERE AGAIN

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Dora M. Jackson-Lafleur

Aug 1, 2023
0

Why are they a chicken place and they're always out of chicken There's only one popeye's chicken in Topeka Kansas and every time I go they're out of chicken

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Nicky Martin

Aug 1, 2023
0

The manager at your st charles location off zumbehl is very rude tell people to pay exact change only not take cards.. say 19 minutes for food to be ready turn out be 35 minutes.. she's outside with headset to get her charger out the carson is in lobby guess she couldn't find a babysitte..

never brought our food had to ho in and get food after 35 minutes of waiting

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Larry Beaulieu

Aug 1, 2023
0

I wanted a combo meal. Which consists of 3 pieces of chicken, a drink and a side. I ordered dark meatI was told that there were no more legs so I told the cashier to give me 3thighs instead. When I got home I had 2 breast and a wing.

The breast were so dry I couldn't even eat it. It was so hard like it had been sitting under the lamp for hours. I called the store but the manager refused to admit that her staff made a mistake on my food order.

This was on 7-31-23-at approximately 1820 hours.

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LUCILLE E SHORT

Jul 31, 2023
0

I am an 87 yr, old handicapped woman with difficulty walking. 18 cent which I did not. and I was told if I didn't have 18 cent in change she couldn't serve me. 18 cent

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Sheri

Jul 31, 2023
0

When you get to the restaurant to order and they tell you they don't have nuggets or fries at 11:10am at a chicken place, just doesn't seem like they have their stuff together at this popeyes in Larose, Louisiana and this isn't the first time they are out of stuff

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Jacquelyn Osby

Jul 31, 2023
0

I went to Popeyes at 6601 Lakeworth, Suite 100, Fort Worth, TX. 76135 on 7/30/23 between 4:15pm to about 4:45pm. 99 each. I requested dark meat mild chicken and was told by the employee that the big boxes only came with the white meat, breast.

On the advertisement on TV it showed dark meat, leg and thigh. This is not the first time this has happen to me. I went at another time to get dark meat and was told that they only had white meat fried and I ask them was they not planning on frying any dark meat and

then they took my order and told me that it would be about 12 minutes and I told them that I would wait. They did not want to fry the dark meat; they wanted me to buy what they already had fried (very unprofessional).

If those employees do the want to accommodate the customers, what…

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Lisa Perez-Huguenard

Jul 30, 2023
0

I placed an order on 7/29 a little after 10pm.

First I was told there was no chicken available. I then asked 4 times how long will it take to be ready. He stated 10 minutes. Then I asked for spicy chicken and he stated that it would be 25 minutes, so I told him that I would take the original but I wanted 2 thighs in the 2 pc. Combo.

My side was the Cajun fries, and I asked for a cole slaw also. I received my drink. I didn't open the bag until I was about 15 miles away. When I opened it up I was given a leg and a wing, (seriously) a half order of fries.

I had asked for a pat of butter and a packet of honey.. I was given 5 packs of honey and 2 grape jelly, no butter. I tried to thank him for my order and he immediately had his back to me and was moving away from the window.

It was…

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Adrian Saundersi

Jul 29, 2023
0

I was kicked out of the dining room area because I chose to stay inside of the restaurant and eat and I didn't pay taxes for eating in . They where so rude the crew member was yelling at the manager and also yelling in front of new customers that were their trying to start a new other. They said they'll get a fine if I eat in and I didn't pay .

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chancy

Jul 29, 2023
0

cottage grove oregon popeyes ordered very small diner for my self waited 45 minutes and finally manager came to car seems they lost several orders promised quick fix never happened finally after 50 minutes of waiting went inside demanded my money back which i got observed 6 people looking at the order screen and none could figure out what had been taken out or not bagged up total kaos no direction or leadership management worst i have ever seen poor employees they have no support or leadership really wished to try this brand but

live 2 hours away to go back for a second attempt sooo sad

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Brian Hess

Jul 28, 2023
0

On Thursday, July 27, I went to the drive through at 12:30 pm. I was the only car in line and there were 6 cars in the parking lot. I ordered a 4 piece meal and I was told it was going to be a 30 minute wait.

There was no chicken available! Now this isn’t the first time, it’s the 3rd time in 6 weeks! The first time they didn’t have any dark meat and that was at 11:30. The second time I went inside and they didn’t have any chicken cooked and I had to wait 20 minutes which I did..

Needless to say, I won’t be returning to any Popeyes for such lousy service! Im 62 years old and no patience for a business that has such a blatant disregard for customer service. There only job is to cook chicken and they’re obviously to irresponsible to accomplish such a remedial task!

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Dana C

Jul 27, 2023
0

Clinton Blvd store in Jackson MS is the worst you wait at the drive thru hours at anytime morning day and night. They are rude and they never have any chicken fried of it is the chicken is not fried correctly.

The sides are cold and old according to the time on containers. The manager sucks as well because he/shevus making sure the customer experience is bon point. Please fix this issue as it is the only one in this area besides Clinton which is great but is a drive away.

The on on Hey 80 W is even worst. Popeyes may be around in my state much longer because everyone I know is complaining of the poor poor service. Church's gear we come.

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