Priceline

Priceline--instead of saving me money on a hotel--gauged me! More pricey than Expedia and dishonest. I will NEVER use Priceline again--I will urge others not to use Priceline as well. Shame on Priceline.

My complains it is the following! Since Thursday, March 31,2022 I have been trying to get a new booking to Miami Florida using the voucher I got from Priceline and American stating that my voucher is closed and they cannot open third parties vouchers, American, said Priceline can rebook my new flight. 74. 87.

Every time I called I hear that my case "is escalating and a supervisor will call me and, when I get a call I have to start all over so it seems to me that your employers don't know how to resolve the problem. I got all proof from Priceline that I canceled my flight on January 03,2022.

I need for Priceline to give me today positive results that our voucher is open and I can rebook my flight.

I booked a room on Priceline and hotel was a dump and wanted an extra $50 for for potential damage . Both hotel and priceline would not cancel the reservation. I feel priceline misrepresented the hotel and kept on the phone and would not let talk to a supervisor.

For a big company it has poor customer service.

Hello My name is Sam Zijoudi. I did not receive the refund amount of 91$ regarding Alliance insurance of the car I rented in December 5th, 2021. The reason I cancelled the insurance was that when I arrived to Mex rental car in Mexico to receive the car, they did not accept Alliance insurance which I bought from Priceline. The insurance company issued the refund in December 6th 2021 but It is almost three months that I am calling Priceline customer service in this matter and the Priceline‘s agents tell me the refund is in the process by financial team and is out of their hand. I have attached the image of insurance refund which was emailed to me. I would appreciate it if you could help me in this matter. My trip number is: 45085987345 My case number is: 1444720305

Regards

I had a trip booked with Priceline and wanted to change my return flight and its been so difficult to do so. I have been stranded in Nairobi for the last 2weeks and no one seems to know how to reschedule my flight to return to Canada. Worst agent to us.

Their customer service is bad and competency is lacking too. DO NOT USE PRICELINE.

Hello, I am trying to change my flight from Madison - Phoenix that departs on April 9th. The trip # is 52953939345. I was speaking with 3 different agents in the process of getting my flight change in the duration of 3-4 hours.

They are giving me a different ticket price than what's Priceline website and app is showing. The price difference on the flight I wanted to change was over $200 - I even checked on United Airline to make sure Priceline isn't up selling the ticket price.

United website is showing the same price as what Priceline website and App is showing but these 3 agents I spoke to were giving me a price of over $800 something. They said they can't honor the price is shown either of the sites (Priceline/ United) or on the app.

Is this the right way of doing business by up…

I made a same day hotel reservation with priceline, like I've done many times before. Never had this happen. I show up to the hotel almost 2 hrs after making the reservation. They don't have me in their system. No reservation.

I go online, try the chat way of contacting support. Waiting forever because the person apparently handles multiple customers at once. While I wait I call the 800# just to hear a recorded message stating they're receiving a high number of calls and would I like a call back. Yes!

I get the call back and the gentleman whom barely speaks English says they are transferring me to Agoda because they have my credit card info and they're the ones who send that to the hotels to receive payment. Hold up, who has my credit card info?

I don't recall EVER giving priceline my…

I am contacting the State Attorney General’s consumer fraud division, the Better Business Bureau and then I will be filing a lawsuit against the CRIMINALS at priceline!!!! You bastards robbed me for over $365, which resulted in my account going over its the limit and my incurring fees!!

Budget DENIED my rental after i arrived to pick it up and said I will receive a FULL god damn refund because THEY REFUSED TO GIVE ME THE RENTAL CAR DUE TO AN OUTSTANDING BALANCE THEY CLAIM I HAVE WITH THEM SO HOW IN THE HELL CAN THIS GREEDY ASS SCAM OF A COMPANY CHARGE ME FOR THE RENTAL WHEN IT WAS BUDGET WHO REFUSED TO GIVE ME THE FUCKING CAR!!!!!

I promise you i will prevail and receive justice in this matter!!!!

Your credit card failed at the hotel. I had to dispute the charge with my bank and pay it myself at a higher rate. Unacceptable

Horrible customer service. Called to ask a question about booking and was reprimanded for taking up their time "while other people use this line to book not ask questions". The man was extremely rude and unwilling to help.

I made airline reservations for March 12, 2022 -March 13, 2022. I realized the same day the dates were wrong and canceled online. I made reservations on March 7 2022 for airline tickets and rental car. I received the refund for rental car, but not the airline tickets.

I have been waiting for over two weeks. When I canceled, it stated the refund would be issued in 8 to 10 days. I have not received my refund, it has been over three weeks. I have talked to several people at priceline only to be given the runaround. This is unsatisfactory service.

I refuse to pay for tickets I did not use and canceled in due time.

Made a hotel reservation in March 29 2022. Was told price of room was 119 dollars and change. Person took all my information and card number. Card declined sale. He did it a second time. Sale was accepted. Called my credit card company.

They declined first sale because Priceless person put in 250$ for room for one night. They said the room for 250$ became unavailable. I told them I am 69 years old and there has never been a room at any hotel in that town I am from for over 200$. Ever!

Never said sorry or anything. Never ever doing business with them again.

Also froze that credit card!!!!!

When trying to book an online flight I had encountered difficulty and reached out to speak with a rep. She was very helpful in booking my international flights to Lisbon.

However, it appeared that in addition to 2 flights booked, the flights that were my initial attempt to book departure were also charged to my card from United (I only utilized Priceline). These two flights are charged and I have spend over 5 hours calling, sending copies of credit card charged and trying to get a refund for these additional and duplicate flights.

I have had no resolution and have been told those flights have no record in Priceline.

Meanwhile I continue to get notification from Priceline on change of date for these incorrect flights. I am extremely frustrated and have not been refunded my $1600 despite…

I booked a hotel with them and I was guaranteed three star I even saw pictures of the hotel. When I arrived hotel was filthy cracks in the walls, lamps were rusted, bed lopsided. Only thing I can think of is the pictures must’ve been 20-30 years ago There were even abandoned cars in the parking lot!

I felt unsafe and Call the one 800 number they told me was they could give me a 15% off coupon for my next day! I will never book with Priceline again. Poor customer service the agent had attitude as well and was no help

Priceline is refusing to refund a flight that was canceled the same day within an hour of making the reservation. Initially they told me to wait 3 business days for the refund to process. After that passed with no refund, they told me to wait 10 business days as it can sometimes take that long to go through.

If it doesn't, they said it'll get escalated. After 10 business days and no refund, I call back and they tell me not to worry, it's in process and I just need to keep waiting. I mention that I was told it would be escalated, so they tell me they'll call me back in 3 hours.

I get a call back and they tell me not to dispute it with my bank, but instead to wait again for 2 days. The representative said that even though my refund is guaranteed since I followed the policy, that I will…

I honestly can't believe what I had and still have to go through changing a flight with Priceline. com, which then said, you need to talk to Priceline about flight changes, let me transfer you back. com or hung up on.

And as I type this, just got hung up on again. Using Priceline is NOT WORTH IT. Book with the airlines, unless you want to be completely frustrated and hate the human race. No one can help you.

Finally, there was 1 person in the whole company who could help me, sort of, because the person I finally got in touch with only cancelled one leg of the trip! So now in my 3rd hour of torture, I have been trying to talk to someone, but nope, hung up on and transferred more times than I can count AGAIN.

I never complain, but I am disgusted at how hard this is in this day and age and…

I always choose Priceline and have been happy with the service. This is the first time I’m disappointed in Priceline. Unbelievable that you refuse to work with your loyal customer’s reasonable request. I’m looking at my account right now and it states, “Lower price because you are a loyal customer”. Not anymore, I’m not.

Your chat agent needs to be taught etiquette.

Booked a room for family because we were going to visit the museums in Cincinnati. Due to some sort of system outage all the museums are closed. When I booked my room I was told I could cancel at not charge up to the day before.

I canceled three days before and they are only refunding half my money.

I bought a two way ticket from NYC to Cebu Philippines and back via Singapore Airlines. The return flight from Cebu to Singapore is missing Priceline cancelled it and I don't know why. I have tried to call costumer serve since Feb second week and they are of no help as of now, and my flight is coming on 4/2/22.

My Aunt is also traveling with me, and there is one letter misspelled in her middle name. My aunt has been contacting them and is also the same story. As of the moment Priceline costumer service hasn't fixed the problem. Passport copy was sent, payment of 50 dollars was paid.

This is a very bad experience with Priceline. I never had any bad experience like this with Expedia.

ORDERED A RENTAL CAR OUT OF TAMPA. WHEN ARRIVING WAS TOLD I WAS FROM DENMARK AND COULD NOT HAVE THE CAR AT THE RATE QUOTED. NO ONE COULD CHANGE MY CONFIRMATION #. I CALLED PRICELINE AND SPOKE WITH SCOTT FROM THE PHILLIPINES; HE SAID HE COULD NOT CHANGE THE NUMBER.

MEN AT BUDGET SAID I COULD HAVE A CAR AT THE WALK UP RATE. I COULD NOT USE ANY DISCOUNTS. COST ME THREE TIMES THE PRICE GIVEN TO ME BY PRICELINE.. APPARENTLY THIS HAPPENS OFTEN. I WORK FOR A MAJOR COMPANY AS WELL AS MY HUSBAND AND THE COUPLE WE WERE WITH.

HOW DARE YOUR COMPANY JUST ADD WRONG INFORMATION AND THEN NOT BE ABLE TO CHANGE IT. WITH ALL THE PROBLEMS IN THE WORLD, YOU SHOULD BE ASHAMED OF YOUR COMPANY AND THE PEOPLE THAT HAVE CONTROL OF THIS. I WILL NEVER USE YOU COMPANY AGAIN, NOR WILL ANYONE I HAVE CONTACT WITH.

I…

False advertisement of hotel amenities and no disclosure of changes in hotel attached foreclosing/closure which majorly impacts entertainment available. Solicits business from name recognition of “epicenter” when this venue no longer exist.

Booked a flight for three, to Texas in January for my nephews funeral. While there, my brother contracted covid snd we had to cancel flight and get a rental car to get home. Customer service said we would get a partial credit, and to call back to book and get the credit.

I called on 3/18 to use credit on a round trip to Little Rock, for just myself, and was told the credit would only apply for a one way ticket, so we checked a (6/9/22) one way... it was $217 and my credit was 147.

I told the lady I needed to verify the date and would call back to reschedule. Called today to schedule, leave 6/8/22 instead, Priceline had the ticket for $161. 00 even though it said that. 00…

The customer service was really good. The hotel itself is horrible. After seeing the area I was super nervous about my car,my belongings, and children's safety. The room was filthy,dirty,attracted wrong people. The cleaning ladies need a retraining event. I've worked as a housekeeper and hell no.

Received a confirmation on 3-8-22 for a flight under ticket number 52203823338. On 3-15-22 . received a email stated the flight was canceled because of a airline system issue. Priceline said to rebook the flight. 17 . 00. This is not acceptable.

Why should I have to pay twice the price for a ticket that you confirmed for half the price. You had the Airline System Issue, I did not. I need a answer back on this by 3-16-22 AM. Thank you Sonja Pederson

Priceline Trip Id 52308582345 this Ramada was one of worst places I ever stayed. With temperatures in th 20s no heat and the front desk offer us a extra blanket. Water was leaking into the bathroom from the walls. They gave us towels to dry it up.

The desk help was to busy with family and friends at the indoor part of the pool to be bothered. And no working smoke detector in room.

This has been the worst customer service experience I have ever had. I booked a trip through Priceline to Hawaii, then because of COVID I had to cancel that trip. 00. 00, that was cancelled as well. 00 nobody can seem to locate the credit.

I called Priceline and they said they can see the credit, but I have to call American Airlines to use it because it is in Exchange status and need to be in open status. " I've literally spent over 3 months trying to find my flight credit and have been told numerous times by Priceline to contact American Airlines, who in turn tells me I have to contact Priceline.

I've even sent detailed information via email in which both parties were cc'd, and yet, no one is able to help me. 00. In which case, I don't think I will ever use American or Priceline again.…

Cheryl at 19:35, Mar 12: Yes You at 19:38, Mar 12: I wanted to thank you for your continued delay of customer service. In the amount of time it took for you to 'check" on my flight I was able to book a flight with your competitor at a much better price and attentive customer service representative.

I believe this is the absolute worst customer service that I have ever experienced with a booking agent or customer representative. Rest assured that I will be contacting the price line leadership on this incident. This has been an absolute waste of time and I will make sure to tell everyone I know to never use Priceline due to this substandard and poor customer service.

Read Cheryl at 19:39, Mar 12: I apologize for the inconvenience, I am trying to assist my customers as quickly as possible.…

This is regarding a refund that has to be issued by priceline to me. I am not given any refund yet, they are forcing me to book through them on the call (not even website). I see many cheaper options on the website but they are saying they cant see those options and forcing me to buy flight worth $400 through the call whereas I am seeing cheaper options of $100 on the website.

Worst of all, I had to wait on a call for around 1 hour 30 minutes and ended up hanging up without any information.

I reserved a room with y'all and when I got there, they had the reservation but did not receive the payment. After an hour of waiting and disputing this I was told I would be refunded in one to ten business days.

Now I don't have any more money, I have a business meeting to go to, can't take a shower, can't get a good night rest, it is cold outside and I have to sleep in my car and to make matters worse, this is my girlfriend's birthday weekend and I have her sleeping in a car.

This is ridiculous and I am furious. I want a room tonight and my refund. I can't believe you would do people this way. Not everyone has a bunch of money and I don't so I need to be given my refund plus a weekend free at a hotel to make up for my girlfriend's birthday and the miserable night we are enduring.…

com I first called the phone number for Priceline customer service. The robot could not understand my "Yes", so repeatedly asked me the same question until I hung up. I then clicked on the Priceline Chat function: Very Slow response from the first agent, "CJ".

After CJ typed that my reservation had been pulled up there was a long delay; then CJ left and Mary signed on, saying that she would help me. Mary did not help me at all. Every 8-10 minutes, she would ask a question, then disappear.

When she would reappear, she had made no progress on my request, only ask another short question or make a comment like "Thank you" without helping me at all. Mary made no progress on my request. I have been trying without success for the past 55 minutes to get my auto rental pick up time changed.

So,…

0 stars. I had to cancel a flight due to me and husband having COVID. Getting a refund has been an ordeal. The airline finally refunded and now dealing with Priceline. I will never travel with either again. LESSON LEARNED.

I had booked a vacation package to New Orleans Louisiana 9/4-9/9/2021. Hurricaine IDA hit New Orleans and trip was cancelled. I received a refund for airline, requested refund for hotel on several occasions without success, I contacted my credit card company which is a Priceline credit card and was told to call Priceline or call a lawyer since they would/ could not help me.

On February 21,2022, I called Priceline again to request refund and was told that I would be receiving a refund. I called again on March 8 because I had not received refund and was told that since I disputed the charge, I could not receive a refund.

I wasn’t aware that disputing a charge would negate a refund. I will never use Priceline again and would not recommend anyone that I know to use them.

Good evening, I had booked a trip to New Orleans 9/4-9/9. The trip was cancelled due to the Hurricane. I received my money back from the Airline, unfortunately I have been fighting with Priceline since September for my hotel refund.

I disputed the charge with the credit card company ( Priceline credit card) and was told that I had to call Priceline for the refund or contact a lawyer. 2022 , Priceline sent me an email stating the cost of hotel would be refunded, I called Priceline today March 8, 2022 and was told by Savannah , priceline customer service representative that since I disputed the charges therefore I could not get a refund.

The only reason this charge was disputed because I COULD NOT get any resolution from Priceline. I have been fighting this since September 2021. I am…

Try to get a refund from a trip because I came down with coivd and the flu and was unable to travel and 4 months later I'm dealing with the after Symptoms like I'm still on oxgen unable to work and travel I will never use price line ever again even if I got to pay more

We booked a hotel through priceline and was booked in a run down motel not hotel. The bed had bedbugs the shower had a blood stain the decorative piece of material on the bed was stained with cigarette burns. The bed was also very old the springs could be heard popping.

When we called priceline for a refund to get a room somewhere else they claimed that they would call us back. I am back home now a week later and still never heard from them. I WILL NEVER USE THIS COMPANY AGAIN THE CUSTOMER SERVICE WAS HORRIBLE AND ALL THEY DO IS GIVE EXCUSES AND THE RUN AROUND.

WARNING ⚠️ ⚠️ ⚠️ ⚠️

Worst customer service. Needed help rescheduling my ticket due to emergency medical situation but received zero help. They kept looping me to different departments. No one knows what they are doing. No help whatsoever. Been calling them for three days but same shit service. Total Rip off.

I made an EXTENDED stay through Priceline and after giving the motel $100 security deposit we were unaware of,the motel is saying they want an additional $100 deposit when I Extended the stay ,not made a new reservation!! I want refunded what I paid on the room since I don't have another $170 to stay!!!!

I am a VIP member and a fan of Priceline for many years and trips. My patience with ‘customer care’ has run out.

I made a mistake booking a pkg, flight and hotel, with 2 different tries, one on American and one on Alaska. I canceled both immediately. See image.

I was told my refund would show up in 3 business days. That was February 21st. The hotel was refunded. The flights have not.

I have spent hours on the phone with Priceline ‘helpers’ on hold and speaking. I have been told to call my bank, which I did - they have nothing, I was told to call the 2 airlines - they have the tickets voided and no money and today again I was told to call the bank! PRICELINE HAS MY MONEY!!! I I have been bumped up tiers of ‘care’, told to wait 2 hours for a call-back and hung up on. I’m fed up and want…

Hello: I stayed at Econolodge Fargo, ND. The front desk clerk stated that he hated Anericans. Called all Americans F***king A**holes! I have no idea why. I only asked to check out! He then refused to give me a copy of my bill.

The next day I got charged once again. I later found out that they still had me checked in. They are trying to charge me day after day! I only stayed one night. They got paid for that already. I talked with the Manager.

" This makes no sense to me whatsoever. I have never left North Dakota. I feel very offended. We are in the United States of America. Where the Econolodge is. We Americans support this business. I should not be called a F***ing A**hole for being an American in America. On top of that…

I'm sad to inform you that I had the most horrible experience with Priceline, I got ripped off twice I booked a flight initially on Jan12th 2022, and back then Covid cases started to rise, so I called customer service to cancel/reschedule the trip, the agent told me that he can cancel it and I'll have a credit for the ticket amount, and told me the guidelines, that I'll be responsible for any fare difference when I rebook, I can only book with the same airline and the credit is valid till Dec. 2022, which I agreed to all that I received the cancellation confirmation email, and it sated the same things above

Today when I was trying to rebook my flight, I was told that I need to pay $99 changing fee!!! this was not communicated to be previously, had I known this I wouldn't have cancelled,…

I got the run around trying to book a flight that was canceled due to Covid. I paid for 4 tickets, have cr card receipts and confirmation from priceline. Today priceline told me I don't have a ticket because the name on the tickets are different.

Priceline put other family's name on my ticket now I have to fight for it. I was on the line with then for almost 5 hours kept putting me on hold.

ITINERARY number: 457-405-042-76

Unbelievable! Shocking! Outrageous! Totally unacceptable!

Let me begin by telling you that I've been a VIP client for the last 4 years. I have always been very satisfied with Priceline services. Promoting the company to my friends.

I had booked a trip departing from Montreal on February 24th 2022, to see my daughter play in the Concacaf qualification tournament for the World Cup in the Dominican Republic and returning on March 5th 2022.. I had to change the date of departure to the 26th. I spent over 6 hours over the phone to change only the departing date. I received an email confirming the change of departure with an extra charge of ($58 x 2) , and keeping the return on March 5th 2022. I’ve been in this situation before where I changed the date and…

I booked a hotel reservation just a couple of days ago. I was told that I can't change the reservation nor can I get a match on price. The price went down to over $30 per night. Don't think this is fair, especially to a VIP member who has been a customer for decades.

Priceline doesn't deserve a star at all, they have nasty and disrespectful representatives. They over charged me and the representative said Priceline will not refund me anything. They don't like admitting they are wrong, they stolen my money and never apologized for being nasty.

This representatives don't care about customer service first. Priceline just want to make money out of us and obviously not care a bit of priceline reputation. I just hope their service change and replace their personnel.

I actually have 2 issues concerning rental cars on the same trip. First, I had a reservation placed through Priceline with Routes Car Rental in Denver. When we arrived there was no shuttle available to take us to the agency offices to pick up the car we reserved. I called, no answer, we waited for over an hour in 8 degree temperatures and asked where we could find them. Finally I re-reserved with a different agency, my second issue. Routes charged me the $55 rental fee even though they were not available to pick up up and were not able to answer the phone. I was told the policy was no refunds. Priceline did noting to help, quite a different experience that I've had in the past with Priceline.

My second issue was with Hertz, again at Denver, the same evening as the Routes issue. Hertz was…

To whom it may concern,

My wife and I have used priceline in the past and were satisfied but this time we feel that we have been deceived. Upon our arrival we found LaQuinta Inn & Suites by Wyndham Kansas City North (2214 Taney St. Kansas City, MO 64116) unsafe and disgusting. After talking with the front desk they agreed to move us to another room that didn't have a very leaking tub faucet and cleaner room with out holes in bathroom door and more. The second room had bugs on the bed and in bath tub and also dirty and walls. It said no smoking but the whole place smelled like maraijuana including the reception area. We did not feel like after going back and looking at the pictures on your site that it was the same thing we experienced. Pictures attached. Please advise us on how this could…

I booked a travel pkg with flt, hotel and car rental for an upcoming funeral. I was notified 3 days later the airline had changed my flt sched. I began trying to contact PL to request further options as my dates were not flexible for a funeral in a small, remote, NY town.

I was told they would "follow-up with airline and get back" repeatedly. Fast forward 1 month, ( 1 wk from funeral) still no response and fewer and fewer flight alternatives available. I began contacting PL who would "get back again" so I, luckily, reached out to hotel and auto rental to be sure changes were ok with them and find out, no car counter at this small airport is only open from 0900-1800.

My mother would have had to sleep in the airport had I not done this as according to the PL rep via text, "all was fine and…

Was at the Kwinana price line and they just sold a rat test and they had a couple in their hands. So I asked for one as a pensioner and he said they don't have none. they are lie to me as their was my career with me and seen what has happened.

In my believe that this store should be closed because they will not look after all.

I booked non stop flIght from Fort Lauderdale to Newark on Priceline paying $800 for round trip. My flight was changed by United to stop in Chicago and flight to Newark the next morning. I had to book a new one way flight to Newark to avoid staying in Chicago overnight at the last minute and had to spend an additional $1000 for my husband and I to fly home. NOT using Priceline.

I have booked Air and car rental from IAH airport and selected as package in express deal. My expecation was that Priceline software would be smart enough to see that arrival airport is IAH so that car rental would be from the same location by default.

Instead my car was booked from Houston Hobby airport while I was stranded on the IAH airport. Customer serivce was pathetic and did not help me at all. All they said that my booking was non-cancelable and non-refundable and I could not exchange it either.

This is the second time Priceline has shown a shitty service