Priceline

Submitted reservations for 3 nights in May in a hotel in New Haven. What I git was 1 night in April in Fort Wayne, attempts to contact Priceline and fix were met with indifference, they say I chose a "let them choose the bed" option that allowed them to change hotels, dates and cities and it is non refundable

It’s my opinion that Priceline is the worst 3rd party travel service and calling in a complaint is a waste of time bc your call will get routed to the Philippines where there is a huge language barrier & once they understand don’t help you at all with your complaint & when asked to transfer call to US will place you on hold and the crazy cycle of calling back continues.

I would definitely recommend Expedia if you prefer to use 3rd party merchant or better yet just make yourself a direct reservation may cost a lil more even though you can negotiate but that’s better then the aggravation that you will experience using Priceline!!! If I could rate my experience truthfully it would be ZERO stars!!!

I booked a flight thru Priceline on Spirit Airlines 1/22/23 that was cancelled within the required time frame. 00 on my credit card and I'm disputing this charge. I've gone thru my credit card company but so far have not been successful because I need confirmation from Priceline of the cancellation.

Priceline still thinks I have an upcoming flight! The trip number is 23521955517. I've spent hours and days trying to speak or email Priceline about this charge, because Spirit says it's Priceline's charge. 00.

I'm having a hard time with several different things about priceline. First I'm supposed to be a platinum member but yet others that aren't platinum members get the same rates from priceline. Also I has a cancelation and priceline had all the information to return my funds but I have to wait days,but it don't take days to obtain my money from my account

I BOOKED A MOTHERS DAY TRIP WITH PRICELINE FOR A PARTY OF SEVEN IN NOVEMBER THE TRIP IS MAY 11-16 IN NOVEMBER WHILE BOOKING THE WEB APP STATES ONE CAN CANCEL & GET REIMBURSED UP TO MAY 8. I TRIED TO CANCEL ONE PERSON TO NO AVAIL. AS A SENIOR ON A FIXED INCOME THIS US SO SO UNFAIR ME NOR MY FAMILY & FRIENDS WILL NO LONGER USE PRICELINE VIP MEMBERSHIP ALSO MEANS NOTHING

Terrible customer service. Unable to reach the escalations team about my complaint. I have spoken to operators many times who assure me the escalations team will get back. STILL WAITING.

I DONT EXPECT A RESPONSE NOW. TERRIBLE CUSTOMER SERVICE.

I booked a bundle vacation with flight, hotel and rental car. After flying into Atalanta and trying to find the rental car company Priceline provided the rental car place was not even located at the airport and a shuttle was supposed to be provided to pick up a rental car.

After calling several times for over 45 minutes and no one answering I had to book a car through another rental car company. I called Priceline and they said they could not provide a refund because there was a no-cancelation, refund on my reservation.

I explained I did not cancel that the company did not provide the service they agreed to and were paid for. I will never book through Priceline again. They are scams and used scam companies for there services

The booking process was a breeze however when it was time for Priceline to do a price match for my hotel that’s where the run around started . I was asked to send link to hotel in which I did twice with the help of the hotel manager after I was told I sent wrong link .

I spent a total so far about three hours of my vacation trying to get help . I’m back home from vacation and still trying to get a price match . com ever !

I think your customer service is terrible i just cant believe the situation ive experienced with one of your "price breakers" I thought i was getting a good deal the options for the hotels of choice did not include super 8 or i would have never purchased it sure enough as soon as my $423 payment was complete i was assigned super 8 the main thing i needed was a pet friendly hotel which super 8 is not i immediately tried canceling was told that i couldnt the next realized i was going to be traveling one day later than expected and

needed to make a change to my resevation so i wouldnt have to pay for a night i was using they refused to make any change or refund that nights costs to me and told me basically too bad get to the hotel its the most disgusting dilapidated bug infested hotel room…

I have 2 charges on my credit card from Frontier airlines that I was told were rejected.

However they are on my credit card posted not pending. It's absolutely impossible to talk to a live human being. Will NEVER use priceline again and will steer others clear of using them. I want these charges reversed immediately!!

I tried to book a refundable reservation for a car for August 2023. They re-directed me to Kayak and gave a reservation at the wrong airport in Iceland. I immediately tried to cancel it but was told it was non-refundable.

They will not give me back my $700!

I will never again use Priceline for booking flights. You’re basically paying for “stand by” and good luck getting to your destination. Not only did my son get denied TWICE by the airlines for not having seats for him they refused to let me cancel and refund my money.

He was stranded at the airport for over 10 hours by himself. I ended up having to buy another ticket from the actual airlines to get him home. This was the worst experience for a mother trying to get her son home.

, I booked a bundle with flight, hotel and car, and had to change to reservation date, due to family issues! The first agent that I was in contact with gave me claim numbers and told me the hotel and car was fully refundable and her name was Christina.

She transferred me to airflight division where I was told there was no help and they could not change or cancel the flight and then I asked to be transferred back to another ground agent. I was transferred back to a woman named Janet, who was very difficult to understand for the English language.

I was then told there was no refund available for the hotel and the rental car, which was the exact opposite of what I was told five minutes previous!! I didn’t ask to be transferred to a supervisor and Janet told me she was a supervisor and I…

Received a booking confirmation email from Priceline March30,2023 for my booking for the Courtyard Marriott in Oakbrook Terrace IL arrive at the hotel they don’t have reservations for me spoke it a manager for over a hour with no resolution other then she has to cancel my reservation Wait 5-10 business days for a refund

I waited on the phone for 72 minutes to book a flight. I had to be transferred to "escalate" the problem. Since when is it a problem to book a flight. I will never use priceline again. Case number938909104

I booked with Priceline three round trip tickets with a checked-in bag included in this price, to Romania with a connection in London. (Flights operated by Virgin Atlantic and Tarom). May 15-June3, 2023. On 3/28, Tarom changed the connection from 5/16 to 5/17.

We will be in the airport for a link waiting 24 hours. The price line changed the flight to a different one that will keep the exact dates 5/15-5/16 but did not include the checked-in bagages. SO WE NEED OUR LUGAGES TO BE INCLUDED IN THE NEW ITINERARY.

IT IS NOT OUR PROBLEM TO CALL THE FLIGHT COMPANIES THAT ARE OPERATING, IT IS PRICE LINE THAT WILL FIX THE PROBLEM. i SPECIFICALLY ASK THE AGENT WHEN SHE WAS DOING THE NEW RESERVATION THAT WE NEED THE CHECKED IN BEGS INCLUDED, AND SHE SAID YES, YOU HAVE THEM.

WE GOT THE EMAIL WITH…

I was given a travel credit voucher after having cancelled a flight on Dec 27. The flight was a united flight for Dec 31, 2022. The past 5 days I have been trying to redeem the credit voucher through Priceline only to be told that I was a no show for the flight.

The emailed I received was dated Dec 28, 2032, at 12:02 pm from Priceline saying that the request to cancel the flight was successful and that I could not get a refund but rather a credit due to the policy of United airlines. I'm not sure how I was a no show to a flight I cancelled.

I have been trying for days now to use this credit on a new flight but I've been denied twice when the lady in the phone says she doesn't understand why. This will be my last request to Priceline to give me credit before I go through other channels to…

I made an error booking phoned a minute later and they are refusing to refund my money back I feel like they are stealing from hard working people because they could have canceled the booking that moment. Supervisor Zory call center sag they is nothing I could do about it

Horrible customer service people who who have little or no clue whatsoever about their products!! Including the so-called supervisors!

I accidentally made two hotel reservations and tried to cancel one through text. I was told to contact booking. com who has no record of my reservation. There is no where on the app to cancel. We will be at hotel soon and cancel it there.

It's just damn frustrating to be transferred all over the place because and still not get my reservation cancelled and I'm a VIP member. They should just give me the correct reservation for free. Customer service has gone downhill and no one gives a damn anymore.

Booked online twice and both times had to call customer because virtual card did not go through to hotel was on hold for ,over 1 hour waiting to check in.

You say you hope I enjoyed my trip not even close. I had issues with the flight hotel and car. And none of them could care less of my problems. My cars check engine light came on 2 days into my trip I called them and they told me it's not smoking or making noise keep the car since my trip was almost over.

Not come get a new car. I was scared to drive any distance that I didn't get to see family then the hotel I had to change rooms 3 times the people in the room next to me did nothing but

party smoke dope and you tell the staff and they asked me if I wanted to cancel my reservation excuse me. Then the flight where I paid you priceline for seats for my return flight and to my surprise when I check in I have no assigned seats call your company get a nasty associate and

I end up repaying…

Rented a car that is off airport property grounds While my search was Dfw airport.

Case number 03524286

I was charged me $196.98 which includes a bunch of fake charges that are exceedingly excessive. This is a scam and I'll never book on this site again. I'm turning this company in as fraud and scandalous. This company is a joke!!!!!

On Sat, Mar 4, 2023 at 2:34 PM <confirmations@hotelvalues.com Guest Reservations Mary, your reservation has been prepaid and is fully guaranteed. TRAVEL DETAILS getaroom.com Check-in: Monday, Mar 06, 2023 getaroom.com Check-out: Friday, Mar 10, 2023 getaroom.com 4 Nights getaroom.com 1 Adult getaroom.com 0 Children Booking Ref. # 256-8847329 Booking Confirmation # R4056067038

MasterCard:**** 7967 Mar 6 Mon US$120.65 Mar 7 Tue US$120.65 Mar 8 Wed US$120.65 Mar 9 Thu US$120.65 Subtotal US$482.60 Tax Recovery Charges & Service Fees (See…

This is a letter I sent to the Doubletree Hilton in Worthington, OH from a 3 night stay I purchased through Priceline. The package I purchased was for 3 nights hotel and car rental. The letter address my disappointment in the hotel experience only.

The car rental portion was great and I have no complaints with them. I spent a lot of money on this trip flying from Anchorage to Ohio for my daughter's thesis presentation, and my whole experience at the Doubletree was substandard and not worthy of the money I spent.

The person I corresponded with through Doubletree suggested I reach out to Priceline for a partial refund for the hotel portion. Below is the letter I sent to Doubletree. Thank you for your consideration. I have never had a bad experience with Priceline and would like to continue…

very unhelpful and rude staff , they hung up on me while I was trying to explain my situation, I am very disappointed with Priceline after 15 years of boking with them. It is embarrassing how they deal with their loyal customers ......it's a shame

I had booked a flight with Swoop for Feb 23/23 through Priceline from Toronto to Victoria. The evening before my flight I checked in online and paid extra to choose my seat. Upon waking the next morning to leave for the airport I received notification that my flight was canceled due to weather.

The email I received gave me the option to refund my reservation which I chose to do as there wasn't another option that day for a flight. I then received an email from Swoop letting me know that my refund had been processed but when I checked my credit card only the seat selection had been refunded.

After several weeks of trying to get a hold of someone at Swoop, which I was only able to do though Instagram chat because they do not have a customer service #, I was told that Priceline was the one…

The worst customer service ever. I book a reservation via the Priceline site with an hotel in NYC. During my check out the hotel ask me for the resort fee that they collect by directly. I noticed their is a different of 80$ between what I should pay and what the hotel charge me (the same issue happened to my colleague).

I contacted Priceline, and after almost a month they still "trying" to solve the issue. One of the worst customer service I ever got. Never will use them again.

(68 years old on a limited income) Booked a hotel for 2 nights for March 22-24. I realized 3 days before my trip I booked the wrong week. Called to change the weeks. I was told I had to cancel the 22-24 and then book the new dates March 29-31.

I was charged one day penalty 140$ for the cancelation of the 22-24 This was with the same hotel just a different week. The old booking I canceled 3 days before the 22nd. The new booking I can cancel 1 day before I arrive, Why did I get charged the 140$?

for the same hotel just a week later. There seems to be some inconsistencies with policy. I would really like to get my money back. Randy Hopkins Confirmation # of canceled dates March 22-24 587235666

I was overcharged a flight ticket in December by an employee who said he took care of my situation of a misspelling on a ticket. I’ve called several times getting the same response of give them 2-3 days which then turned into give them 2-3 weeks as I’m not allowed to speak with the department that handles the refunds only customer service for sells which in turn can do nothing. It is now mid March and I still have NOT received my refund for the extra flight ticket they booked!

I want to file a complain with Priceline management about absolutely horrible and unprofessional services of travel agents. I booked Marais Bastille hotel in Paris for 4 nights according to priceline description of the room amenities and services. Description said 1 room balcony king size bed non-cancellable.

I paid and later when contacted hotel directly received official response from hotel that they have my reservation, but room is standard double with no king size bad, no balcony and this email from hotel said clearly that priceline misled me. I contacted priceline right away and was told by Sarrah that yes, priceline made a mistake and I am eligible to cancellation. My trip # 26794985516.

5 days ago I told that I want to cancel reservation . 5 days later and 5 phone calls and…

I filed a complaint earlier today hoping that things would get better but they just got worse. I contacted the hotel in Mexico City, trip #269-742-055-18, to request a shuttle. I was informed that they do not have shuttle service and that my reservation was canceled.

I contacted Priceline customer service and spoke with Alan, ID 93156. He informed me that my reservation was active. I asked Alan to find a hotel with shuttle service. He offered the Holiday Inn, but when I asked him to confirm, he was told that they do not offer shuttle service.

I asked him to make sure that my reservation was canceled and my money refunded. I also asked him to transfer me to executive services to find me a hotel room for tonight with shuttle service. Alan informed me that he could not transfer to someone…

I booked an hotel room, trip #26974205518, the two criteria that I requested were close to the airport and free shuttle service to and from the airport. I received confirmation of free shuttle service. I was trying to obtain information regarding shuttle pickup location and reservations.

There was no information regarding shuttle service on your website or the hotel. I called the hotel several times but couldn’t reach anyone. I initiated a chat on your app and was assured that the hotel offered free shuttle service but was not provided with guidance or instructions, even though I requested that information.

I contacted your customer service telephone number and spoke with Daniel. I explained the situation and he informed me that the hotel did have shuttle service. I asked that he contact…

00 of ours we booked a reservation under my bf’s name Todd using his credit card - when in way to keys we realized we never received an email from Priceline even though they said they sent it( WE DIDNT GET IT) when we called super 8 in homestead for the front desk said there was no reservation under Todd’s name so with no reservation no email from Priceline we unfortunately panicked we were tired needed a room so we had to stay elsewhere.

Todd’s credit card was still charged we called Priceline they said hotel said we were no show REALLY!!!!!! I mean cmon we just don’t pay for hotel and not show up and if we didn’t need it we would of cancelled.

00 not a million dollars and to treat customers like this is appalling. This is now day 3 I asked for a call back from the executive office and…

88. One hour later I found out that the ad was misleading, the car was not located at the airport for pickup but was located several miles away; that doesn't work for me. I immediately cancelled the reservation and was sent an email verifying the cancellation and stated that a refund would be issued within one business day. That never happened.

I called my bank several times to verify that no refund was received, then I contacted Priceline several times, I was told that it's my bank's fault and I need to deal with them. I called Priceline again today, and was told that the only way they would refund my money is if I agreed to do a 3-way call to my bank with Priceline listening in on the phone call verifying the bank never received the refund.

How gross and unprofessional is that?…

We had reservations at bedt wedter greenville sc and wheb arrived found mitel dirty and homeless living there and kids all over of people working there So we did nit feel comfortable and rebooked at another motel I did not figure to loose the 3 mite stay, only one night stay I dont feel this was fair and should have received some return

When I first called Priceline to complain about my stay in a hotel they put me in was a disaster. I trusted Priceline to put me in a hotel that was at best clean and safe but they failed not only as a company but as a provider of service.

Priceline customer service refused to issue me a refund and would not even look at my photos of the horrible conditions we were made to stay in. Honestly, I'll be contacting the Florida Department of Health. Human shit on walls and unidentified human bile on fabric shower curtin with burned and stained sheets is unexcusable.

I have posted Priceline's actions everywhere in hopes no one else will ever trust this company as we have made the mistake of doing. Natural the photo upload says my original cell phone photos are to large to upload.

I Made a car rental reservation via PRICELINE on February 13/2023 and payed in advance $251,99 the car company assigned was NÜ CAR. 00 for insurance. I had proof of coverage, and she said she would not accepted that. Obviously I was not going to get ripped off and ask for reimbursement of my $251,99 she said since I booked with PRICELINE I had to ask them for the reimbursement.

I had no car, and my money has not being returned. Every time I call they put me on hold and then hang up on me. I want my money back, because I was never given the service I paid for.

can not believe you still allow this hotel to list as pets allowed/ pet friendly. My treatment at this hotel, HOLIDAY INN EXPRESS BETHLEHEM,was nothing but cruelty and disrespect. I still have trauma about this I also can not believe Priceline has not made any attempts to contact me and I am considered VIP, this is how I am treated . Priceline needs to comp me for my time and suffering, pay for my event that I was late for because I was sitting in a car looking for a hotel at 6pm,or I will report and contact a lawyer. I'm so disappointed. I will no longer use Priceline until further notice and attempt to show empathy. I will go into detail of my treatment I have a witness also. And also the second representative of Priceline has no empathy and also treated me like nothing.

Sabrina…

Flight canceled. Airline refunded priceline. Priceline won't return our money

00 for the return trip. 79. 20. 41. I want that money back. We have often purchased tickets from you and I am telling you right now that if I don't get that money back you have lost 2 customers.

Horrible service foreign customer service can't understand nothing they say been trying to use my travel credit for a week

I paid 398 for car rental in Las Vegas. I arrived at 10 pm and they told me I would have a two hour wait after being in the air 7 hours from Orlando to Milwaukee then to Vegas they then said you will have to upgrade for 20 dollars a day if you want a car now. This is very upsetting

The rain for a rental car shuttle never came trued tried calling ubered over to their location nothing. Green Motion doesn't even have hours posted. Called priceline 2 times got disconnected then 3rd call couldn't even u dersrand the person.

I told him we were left in the rain for the shuttle for rental car. Never cane 45 mins in rain. Walked and ubered looking for a car. 616 232 9186

Booked a hotel and the pictures were for a Crown Plaza that had been turned into a Ramada Inn by Wyndham. Ramada was terrible. Lamp fell off bed headboard and almost hit me in head. Dirty sheets. Mold on ceiling.

Requested a refund and did not stay at hotel. Priceline said it was prepaid and could not do a refund. So you saying you can put me in any hotel and I can’t get a refund? False advertising because pictures were for a different hotel!

As a customer, I have been getting the run around from customer service to manager Alex badge # 4648009 to get my money back. I do not know what kind of training and service you are being trained on because this is unacceptable.

I have used Priceline for years but this is the most disappointing conversation I have had. I have submitted all the required documents and it has been over 3 weeks but no answer. The CS and manager were no help and are not willing to listen and help.

Sad to see this from a major company. I had a bad experience with the reservation, to pick up of rental car that wasted 3-4 hours of my time.

I lost my husband my pets and my home in a house fire. I am homeless in my car. I only had 233$ in my checking account. I tried to get a motel room for a few nights with the money I had but they weren't going to check me in for another 16hrs so I told them I don't want the hotel and they took my money anyway.

I went to another hotel and got a room but now I'm left with 7 dollars. It's been 2 days and I still haven't got my money back. Thank you soooo much!!!

I made a rental car reservation thru Priceline. When making the reservation, I specified I was making the reservation and my husband would be the driver. When picking up the car at Thrifty, we were told I was the driver specified was in my name only and to add him would be an additional $13.00 per day. The Thirty agent was helpful and attempted to resolve this, but could not. I telephoned Priceline and was told there is absolutely no change in driver allowed without an additional fee. This was an error on Priceline 's end and I had additional costs due to their agent's error. Will provide specifics upon request.

I will be more than happy to tweet about this. I will never use Priceline again. They need to make this right.

Good morning From the get go we have been in contact with Priceline for our name changes as well as our information on the flight status. We were told to go to the air port in Toronto for our flight for 3 am to take off on our Sunwing flight to cancan that was scheduled for 6:15 am.

The flight was rescheduled for 11:45 am and we were still not notified. The flight did not take off out of Pearson till 4:15 pm. When arriving in cancan at 11:30 pm. We had no transfer to our hotel 2 hrs away.

( Grand Baha’i principal Coba )This then cost us 200 dollars to taxi Not to mention when we were leaving to come home there was know Sunwing representative to help with us to get picked up. Know one could help us with information on getting back to airport as they had know information on a transfer…

I'm having the refund issue. Since our flight was cancelled due to weather. Priceline had not refunded my flight money. It is now 3 months past, bu t we had not received any money from them. We called more than 10 times and they all told me to wait for a week and created case for it.

Now up till now, nobody called or contacted us regarding to the money refund. This is worse priceline support ever. My first time is my last time. Case ID: For your reference, case ID is 872302104. I prefer expedia over priceline.