Priceline

I booked a car rental for Christmas at Milwaukee airport. Flights are getting changed and cancelled because of a blizzard , so I called to modify or change my reservation for one day earlier and I will cover the extra cost!

Told no because not a valid reason!! And get no refund!! So now I have to get a cab, go over an hour, come back the next day to receive my car that I already got charged for!! STAY AWAY FROM PRICELINE

I made a reservation at the Westin Jackson in Jackson, MS. I had to cancel the reservation last minute and I was well aware of the non-refundable policy. I decided to contact Priceline anyway to see if it was at all possible to to get any money back due to the last minute change of plans and I respected any decision they decided to make.

I got in contact with Priceline about the situation and they informed me that they contacted the property and the property granted my refund request. The first issue to arise was when the property claimed they did not take the money out of my account. I had to send the transaction details noting they did authorize the amount out. After several days of calling and checking back between Priceline and the property I was informed the refund could take up to…

We were up charged once we got to rental car company ( nu carr) we called Priceline customer service and they would not stand behind behind the paid contracted rate. We will be filing a complaint with the BBB and the state commissioner

Absolutely do NOT recommend using Priceline. I have been dealing with the mess since October. My boyfriend and I checked into a hotel I booked on October 29th. Our room smelled of pee, our bed had hair on it, the sheets were NOT washed, and the air conditioning unit had black mold growing on it.

After seeing these conditions, management was notified that we would NOT be staying there, and we had to pay for yet another hotel room at a different hotel. I also notified management of the conditions when we left, and was told that I would receive a call concerning the situation, and I did not.

Neither the hotel nor Priceline will offer a refund. Priceline's justification is that I agreed to their terms when I booked the room.

However, I did not agree to stay in a disgusting, unkept room and…

We had to cancel our trip to Mexico on oct 27. We used Priceline to make a reservation at Rio peninsula. Priceline’s cancellation policy clearly states that 2 nights would be charged based on no show. Now Priceline is saying they couldn’t get the refund from the hotel. Why should we be at the receiving end of this loss?

Cancellation policy Any cancellation received within 3 days prior to arrival date will incur the first 2 nights charge. Failure to arrive at your hotel or property will be treated as a No-Show and will incur the first 2 nights charge (Property policy).

worst chat support. I do not understand why they waste our time..disgusting

I called six times to have my wife’s name changed on her ticket for international travel. I was disconnected three times as we were trying to complete the transaction. Only one person returned the phone call and then that call was disconnected as well.

Air Canada assured me that the process was simple for Priceline, cancel and reissue ticket. Despite speaking with Air Canada three times every agent will place you on verify the information with Air Canada. There policy is out of date!

We asked for a hotel with free wifi and free parking and they booked us a hotel that was valet only. Calling the customer service line was useless and the agents kept trying to call the hotel to get a refund even though it was priceline fault...

In August I quoted a rental car through Priceline for our upcoming October trip to FL. Since the quote I received from Priceline was lower than a quote I had already paid for from another 3rd Party, I canceled my other 3rd Party reservation. The amount Priceline quoted was "Due at the counter at Pickup".

When we arrived at the AVIS counter, they could not honor the reservation they said due to there being NO voucher #, they could NOT see any detailed information about our booking, so didn't even know what we were quoted. I gave them al the confirmed information I had received from Priceline, but they said I would have to call Priceline. I called customer service and go NO EXPLANATION...the gal just said, try giving them "this number instead of out original trip booking#", she said if that…

To Whom It May Concern,

I hope that all is well! Please see the very last paragraph of your mission statement below. I am aware at this point that your company does not care how much of a sacrifice it took to pay for my family vacation which is why I chose Priceline to help. I have been using Priceline for over 20 years and it makes me very sad that we are living in a world where integrity and great customer service are null and void to some people. I requested a 4.5-star hotel and was given a 4.0-star hotel that I paid for in full. Your website states that the hotel is a 4.5-star hotel and the hotel confirms that they are a 4.0 hotel. I am requesting a refund or to receive a 4.5-star hotel that I paid for in full, as originally requested. Your website is falsely advertising the quality…

THE CREDIT CARD. And I found out the first hotel that was part of my package still charged me and a no show fee that also needs to be refunded! In addition I will be very upset if someone does not call me about this matter my number is 2032156334. com.

I would like a manager or supervisor to call me asap. Worst trip in my life

20. I am very upset, because they claimed that I cancelled my trip the day prior to going. I was going to Hampton South Carolina the week of June 24- June 26th. I had called Priceline to book my trip with them.

And Priceline had told me they couldn't refund my money due to my cancelling my trip one day prior. But the other dilemma that I am upset about is, they were supposed to send my son 3 hotel room confirmations, they only sent my son one, and they sent me the other 2 which is why I couldn't cancel the other 2 reservations.

When I originally booked my trip through Priceline on June the 2nd, I had wanted them to send all 3 confirmations to my son Brandan Buckner email which his email is…

I made a reservation through Priceline with DoubleTree Inn in Jackson TN where I have a sick relative. They offered a decent discount and I booked for one night. Once in Jackson we learned the relative was very ill and I asked to extend my stay; the desk clerk said that would have to be done via Priceline, since that's how I booked the ticket.

I went through an extended round of "let me connect you to someone who can help" until the fifth or sixth person very brusquely told me there could be no extension on my one-night stay through Priceline. I went to the hotel desk and the clerk, considering my circumstances, took care of the re-book quickly and found a much better discount that I qualified for than the "deal" I had gotten through Priceline.

I was shocked during the second Priceline…

I book a lot of hotels. I book hotels with hot tubs. I don't feel that I should have to call the hotel to verify if the information Priceline is giving is correct. That is Priceline's job. 90% of the hotels I book with hot tubs don't actually have a hot tub. Very frustrating.

priceline cancelled my reservation today, the day I was to check in. My husband was told the hotel told them they didn't have the rooms. I called the hotel... they have no record of us ir our reservation. Priceline never made the reservation at all.

Priceline gave us no other options that were possible, refuse to correct their error and won't refund my money for 10 days. We have out of town guests with nowhere to stay. Totally unacceptable and outeageous!

I called what I thought was the Hilton Hotel on 534 Broadway, Saratoga Springs, NY 12866, to book a room. ” I never heard the words Priceline or Expedia mentioned, whom I apparently had reached. I assumed I was speaking to the Hilton Hotel.

I stated that I saw a rate for $118 a night. I was told that was correct, and I was booked for December 9 at this rate, plus taxes and fees. I estimated that the total cost was probably about $140. 95.

I find this to be a deceptive practice and was assured by the manager at the Hilton that this was a frequent misleading practice with numerous complaints. She added that there was nothing she could do about it, but she agreed with me that this was not right.

I asked her about the actual nightly rate for this room, and was quoted $169. The figure I saw…

Priceline has received the refund on my reservation from the corporate office of choice hotels but they refused to refund that money back to my credit card

false advertising, zero customer service. After booking a trip I was offered no help at all. I had to go back and forth between priceline and the airline and ended up paying double the price for the tickets and still had to pay for checked bags on an economy flight when my itinerary showed main cabin and checked bags included.

The reps have no knowlege and read from a 4 sentence script. I am still ttying to get my issues resolved. I was very dissapointed. When I first used Priceline 2 years ago it was not this way at all. SHAME On YOU PRICELINE!!!!

I tried booking a trip with Priceline recently as I had done in the past. There was an issue with the online payment method and I contacted customer service and was told there nothing they could do. I had to rebook the entire trip and paid 2x the original price because I was told Priceline could not rebook or make any changes to my tickets.

I just got off the phone with customer service and 2 different reps told me there is no way to file a complaint. I booked main cabin seats but what I got was economy. I would think there was a difference since it gives you an option.

In the past Priceline customer service was great, but now it is non existent. I made to sure since I paying so much for the tickets (double the price after just 20 minutes) to be sure checked bags were included.

I made…

I have used for years, no problems. 00. Even though THEIR LIVE AGENT says and TEXT I will not be charged but then I'm charged. WTF, Priceline is nothing but crooks!!!!!

DO NOT USE THIS COMPANY! We booked our anniversary hotel through them and had to cancel because our 1 year old got very sick. It has been 3 weeks and we have been dealing with the customer service department and we keep getting told they have to speak to the hotel manager for a refund but

we booked through them and when we try and get it resolved they send us to a text message automated response and then they say they have no recollection of us or they will get back to us but they never call we are always the ones to call first and when we do call they don’t see our latest conversations.

So it turns into a big circle of the same conversation. We spoke to a “manager” Sara but as a manger in charge she can do nothing to help. The costumer service is a joke and has no structure. We will…

Absolutely awful costumer service. Their app glitches and I tried to get help with it. The manager was extremely rude and hung up on me. Never again

Horrible Customer Service. I used the chat to address a concern with my hotel and they said they couldn’t help me and that a supervisor/manager would not call me. They said no one could help me. What’s the point of having a customer service team! So unprofessional and unhelpful.

I was overcharged I have made eight phone calls still with no results. No one seems to know anything. Everyone tells me something different and nobody wants to do anything about it. I would never use this service again ever.

Customer service is a joke they don’t even take Notes about your call. I’ve been told three times now that it would be taken care of and that was escalated to a different department. That has not been done. 94 and nobody will take care of it. This company is awful.

I was looking for a quick last minute hotel deal on Priceline, which I have done many times before. I was given an option of 3 hotels with great deals, but Priceline chooses the hotel. I am not a novice and used this option before.

The option Priceline gave me was unacceptable, even after filling in all the info Priceline required. I declined offer but somehow was charged for the unaccepted deal. I spoke to all four different departments of Priceline to get my money back. NO LUCK AT ALL.

The agents kept saying I accepted the offer. com to accept or decline any deals they present. What BS. So Im stuck paying for something I didnt want in the first place. I WILL NEVER USE PRICELINE AGAIN!!!!

Horrible customer service. Rebate scams. Will never book with Priceline again.

Your company is no good any more. I am very frustrated with your company. Through out the years me and my family purchased so many air/vacation packages from you. But may be NO MORE! I purchased my recent vacation package from Expedia.

Expedia is an amazing company and like your website, they (THE EXPEDEIA) does not deceives the customers. Just wanted to let you know. Thank you.

If I could give 1/2 star or no stars I would. I still have not received any feedback and I don't know if I will. I booked a hotel and found a better price on Priceline's own website!! Three chat agents "disconnected" with me and the live agent on the phone couldn't help me.

Of course I couldn't understand her reason because I couldn't make out her poor English. All I want to do is submit proof or show someone that I found a better price on their own website and for them to honor it.

I've spent more time and effort now that the savings are worth.

However, it was the first time I've used Priceline and it will definitely be the last. I have decided I will no longer do business with companies who do not use customer service agents that are overseas as the language barrier is to frustrating.…

So I make the reservation I asked the rep was the incidentals were included of the price he said yes go back and listen to the recording cause I adked more than once then I also asked if the Hampton was close to the other hotel I wanted to book he said yes and it isn’t I work right across the street from the first hotel I suggested so

I booked a Lyft to the hotel and he tell me he has to charge my card 50 per night for incidentals which made 100 dollars instead of 50 I don’t know if they work off of commission but I will NEVER use PRICELINE AGAIN I WAS REALLY MISSED INFORMED AND AM OUTRAGED!!!!

Tried to buy plane ticket on Priceline online but unsuccessfull. But Delta airlines still charged my credit card.

I made a vacation reservation on 11/6/2022 and canceled it the same day within one hour. The transaction was in pending status and on 11/08/2022 the transaction charged to my account. I contacted Priceline about this issue as to why my card was charged if the transaction was canceled within a hour while still in pending status.

I was advised that my refund had been issued on 11/06/2022 which I questioned because of it still being pending on that day. After a week of not receiving my refund I contact Priceline several times and kept being told that it was my bank and that the refund was issued on 11/6/2022.

I contacted my bank (cash app) and was told that they had not received a refund from Priceline. I then contacted Priceline again and kept getting the run around saying that my refund…

I tried to book a flight at Priceline.com on Oct 5, 2022, it told me that my booking was "unsuccessfull". But Delta Airlines is charging me for the flight on my credit card.

There is no record of my flight on Priceline but Delta send my credit card the bill.

Did not show up for prepaid ride from hotel to airport

I booked a hotel for the night through priceline and once I got to the hotel, the hotel tells me that there were no rooms available. I was confused because why would priceline have the hotel available online AND take my money if it wasn't even available?

Thankfully the hotel gave me priceline's merchant number and so they could refund me or help me find another location. I spent 2 HOURS on the phone back and forth on hold with the representative to find a place because he was apparently calling different hotels and there were no rooms available.

Then he was able to find me a place. The manager heard about my situation and felt so sorry for what I went through. It was so draining I didn't even feel like doing anything anymore. I feel like I wasted my money and should of just accepted a…

i book a flight through yall on Oct 31,2022 bna to phoenix arizona due to me getting sick n send note to frontier my flight was cancelled but my card is still getting charge by yall. When i talk to Priceline they said they have nothing to do what it.

Frontier stated priceline need cancel. i will be filing a dispute if its no solve by Friday. This being going some week now. My card getting charged twice

Made a reservation for a Budget rental car via Priceline for around 600 total. Verified reservation with Budget. They said they will honor the car hood reservation but do not honor Priceline reservation prices! Called Priceline, all they can say is they show the 600 but have no control of the rental car company honoring it.

They also promised a call back from a supervisor that never happened. Beware of priceline. This is a rip off

I made a reservation to pick up in CBX, when I arrived AVIS said they didn't have cars available, so I need to find a car in other place paying more for it.. I think this app is not trusted, because they didn't respect the reservations. I hope priceline fix it for future customers.

I rented a car through priceline and the car broke down. I was also told that I would have to bring the car back to them when I did I was told I had to pay for the gas because I didn’t fill it up.

I explained that the repair man told me do not stop because it May not start again. I contacted priceline and the agent on the phone told me I should’ve checked the car out before I took it. yes Thats what she said.

I was unaware that it is my responsibility to check out the car mechanically before renting it.

Checking in with ticketing to get my boarding passes, I was told my luggage was fine and didn't require an additional fee. Once I got to the boarding gate I was baraided by a black woman who worked for the company that I couldn't understand due to her thick accent.

Another lady who identified herself a"Jenny", told me I would not be getting on the plane unless I paid more money for my back pack. Next, we get on the plane and the pilot comes over the intercom with such broken English my wife and I couldn't understand what he was saying.

Please, remove them from priceline, unless you give your potential customers fair warning. There are tons of complaints all over the internet in regards to this company.

I chatted in to speak with someone about an emergency situation that I had and below is the service that I got:

You at 10:51, Nov 17: Hello, I have booked a hotel that is non refundable but I have an emergency what do I do?Read Priceline Virtual Assistant at 10:51, Nov 17: Hi, I am Penny the Priceline Virtual Assistant bot. So I can get you back on your way, I need a little information. Don't worry if I can't answer your question I will get one of my human co-workers to help. Lets get started. Tell me how I can help. You at 10:51, Nov 17: I have booked a hotel that is non refundable but I have an emergency what do I do?Read Priceline Virtual Assistant at 10:51, Nov 17: Sure, I can help you with that. First, I'll need to find your Trip. Priceline Virtual Assistant at 10:51, Nov 17: Could I…

This is the worst company I have yet to book with! I had someone pass away before they were even to get on the flight and they will no accommodate my flight credit to change it under my name or even give me the refund and taking the fees out! This is very inconsiderate and I am highly disappointed with they supervisor I spoke with and also the agents they kept telling me the stuff I already know and still didn’t care to help!

I am unable to check in ahead of my round trip flights. American Airlines told me that it is because Priceline put our names in as Deniseanne Coyle instead of Denise Anne Coyle (what is on passport) and Johnjoseph Coyle instead of John Joseph Coyle (on passport).

AA said we would have to get Priceline to correct it and Priceline says there is nothing to correct, that the names were separated by a “dot” and that I would have to go to airport early to check in. This is not acceptable and I am very disappointed in this service.

My Priceline # is 46966303277. AA record locator JLBGIB.

I called the 13th regarding my trip and the lady was rude and ignorant

Book a package imclude flight car hotel At the hotel change the total cost fue yo príceline did not Pay just gave my card Number to change Then calling priceline said is not with them is with book.com and then book.com said is priceline By the End why I need to contact somebody diferent than priceline Just a waste time and money bacause was expensive do it with priceline

50 citing it would take them 5 business days to conduct an investigation on a partial refund that I received from Avis rental car. I had already given them the case number that Avis gave me to follow up on my refund.

Avis rental car gave me a partial refund for a rental that i only had for 2 days (I originally prepaid for 7 days)and they informed me they were paid a different price by priceline. 50 commission fee. I only ask that the commission fee be returned to me as well, since Avis downgraded me when i orginally went to go pick up the car.

It is ridiculous for it to take 5 days to verify something when they can call Avis and get the information. Priceline is very horrible with customer service and refuse to work with you. I am so disappointed in the company from to steal from people.…

I need you guys to give my money back 2 reservations I did and cancelled within my rights and since then all you guys tell.me it's we will reimburse you. It's been almost 6 months I need my money.

474-465-122-76 and 474-467-162-76

Both reservations I need mu money back !!!

This is the worst online booking company, they scammed me , I tried booking a package , their site is not working and when I press confirm booking they reject my booking but charged me 3 times and no customer service at all , they don’t answer and they hang up on me

I was to attend a workshop out of town. I booked my reservation for Holiday Inn Express using the website of the hotel I would be staying at. , Priceline was handling the reservation. The event was cancelled unexpectedly at the last minute.

I called the hotel to cancel, and they canceled but told me to get a refund I had to call Priceline as they booked the reservation. This was the first indication that a third party was involved. I spent several hours on the phone, each person stating it was through a "sister" partner and I needed to call them.

I was given different phone numbers to call and in the end was told by another "partner" that I would not be refunded my money for a one-night stay. I have used Priceline before but will NEVER do so again.

Your cancellation policy, or that of…

If I could put zero.....I would. VIP business status since September 2022. Overbooked three different locations in the same city. Provided the business card has been pre-authorized. However, the front desk clerk was unable to run the card through upon check in. She ran it so many times, it locked the card.

Seven hours I spent on the phone with Priceline and Booking.com. Seven. All representatives gave different answers. One had kids screaming in the background, that I could barely hear him. I provided a screenshot of the booking and charges through Priceline. It came to the point where one said to just use a different card or cash. This is a business card. On a Friday and holiday. My boss couldn't get through to the bank. Seven hours spent in the lobby of a hotel. I was almost kicked out.…

When I looked online the pictures that were shown showed a decent place. After I checked in and walked not the room I was not comfortable. It’s torn, beat up, a few drops of what appears to be blood on the wall.

I also noticed a few small bugs. They will not refund my money. I have to stay here , even without using any services. My vacation is ruined. DO NOT USE PRICELINE!!!!