Priceline

This company deserves no stars. I originally booked my ticket with my correct full name. When checking my flight in my last name was changed to the person i was flying with.

The policy did not allow for name change. The only recommendation was to cancel flight and rebook with no guarantee of anything

Absolutely no help and as i was on phone back and forth with airlines. They said well unfortunately now you missed the 24hr cancellation. After i was on phone with them for one hour. I will never recommend. Priceline for any reason to anyone.

the problem is trying get info from a person from another county they are rude and I have to listen to kids yelling and I have even heard chickens in the back, 4 hours on the phone yesterday and today 20 mins before some one came on then when she ask for my flt number I said I had to get it and she said if you dont have in 2 mins she was going to hang up and

then I lost it I am so sick and tired of having to speak to people that cant speak proper English she got me so made. I know that I am only one person but I have used priceline every time I travel and when having a problem that cant be fix I'm DONE

Dear Priceline Please return our $$MONEY THAT YOU PRE-CHARGED for car rental. RENTAL WAS NOV 4 TILL 7 FROM ATLANTA AIRPORT. ATL.

ATLANTA DOLLAR CAR RENTAL REFUSED TO GIVE US THE CAR!!!! SAID WE HAD NO RESERVATIONS! IT WAS TOTAL ABSURD!!!!! INCONVENIENCED FOR 4 DAYS USING UBER. With medical conditions. BEFORE WE START LEGAL PROCEEDINGS , WE ASK YOU TO PLEASE REFUND THE CHARGE TO THE CREDIT CARD OF ELENI T BEDLU. RESERVATIONS CONFIRMATION NUMBER K27743924D4. $364.00 Billing address 29 Canterbury square Alexandria VA 22304 Looking forward to hearing back from you,

MATHIAS MAKONNEN Husband

Failed to assist me, did not understand « Trip Protection Insurance « ! Had to obtain my own insurance after paying them « priceline « ! Never will book another trip with them again. Losers, the staff did not understand anything !

It’s been an « nightmare « ! I am stressed out, needed a vacation, however ; they increased my anxiety. They were recommended, however ; will stick to my own reservation plans in the future. They, screwed up everything. Costing me more money.

I cannot talk to anyone concerning my refund or use of money spent. I need someone to call me! 251-294-0705. I have a previous cancellation that I have questions about. I do not have the phone number of who booked it for me or the ticket number. PLEASE help! VIP!

Joan Baltes

Y’all fucking suck. You never wanna give people they money back when times are hard I WILL NEVER BOOK WITH YALL EVER AGAIN. This is the arcing time y’all then took money from me like I just got it like that.

I was charged twice for a flight and treated very badly by supervisor and customer care representative I even provided purchase summary with card information and my name and date purchase I was was told that wasn’t enough proof.

I chatted with an online agent for an NCL cruise, transatlantic from NY on a category MX cabin. I inquired is I would receive free gratuities, which were being offered at the time, and onboard credit. 'Ryan' sent me a screenshot of the booking with all the correct info and circled in red "Exclusive:Free Tips for all" as well as "$200 onboard credit.

I called a travel agent, Melinda Parks, to book. After I sent her the transcript of my chat, that since I had the offer in writing, it would not be a problem. She just had to find out how to apply it to the booking.

We made arrangements for me to call her at 11am a day later. I tried all day long to call and left vm, but she ghosted me and never called me back. I called another agent Catt Hoagland because the hold Melinda put on the cabin was…

My fight was cancel by the airline and I believe that I can get the full amount of refund back from priceline. I have been wait seen 4 June 2022 until today 1act 2022 and I still can’t get my full refund back from them .

I have been reach they for so many months and they just keep me waiting . I would never ever by any ticker from them anymore and I will tell all my friends and family to do so .

Booked a flight from LAX on 10.22.22 to Loreto Mexico with Priceline. Was provided with trip number, flight number and confirmation number. At time of check in was told flight was sold out, unable to board flight. Had to re-book. Necessitated extra night at LAX hotel @ $250.

Letter has been sent to Brett Keller, CEO.

Planning to file complaint with Massachusetts Attorney General's office, Consumer Complaints Division.

Made a booking to days ago for a November event. Event cancelled. I just want to change the date of the hotel stay and I was refused. I didn’t want to cancel, just change the date. Event was moved to a different date. I was told no.

I was also told no to my cancellation. So basically, Priceline charged me for a service and refused to provide it to me even after the hotel agreed to change the date from one month to the next month.

My name is Ms. Vo To whom it may concern, I am not very happy with the Priceline service and the rules of cancellation. This is my booking that I have issue with Priceline Trip Number: 183-549-395-18 This morning I logged on my Amex card to make payment I found I have a pending booking with your website I was not aware of because I was not home at the time.

I did not allow this booking, this is authorization charge. There is a mess with this booking I want to cancel. I contacted Priceline customer service right away when I found it that not what I did, but you have very bad policy that my book was not able to refund.

I did not want to be charged on this American Express credit card. I did not book this Priceline Trip Number: 183-549-395-18 This so WRONG that is your policy can't be…

I booked a Hotel on Priceline. The price they quoted to me said it included all taxes and fees. When I arrived at the hotel, exhausted after driving 10 hours, they wouldn't give me a room without paying an additional $61 in resort fees.

I called Priceline from the hotel and they said that they would reimburse me for the $61. They never did, despite me spending several hours of wasted time on the phone with them. I would never use them again. You're better off booking direct with a hotel; they might be more honest and disclose fees.

Will never use this retched website again. I was charged 25% higher price than the car rental company direct. Called to complain, besides not being able to understand a single word that the person from outer Mongolia was saying she could not help me.

Fool me once your fault fool me twice my fault. Never again.

Priceline miss-represented a car rental as "on airport grounds" no shuttle, pick up is at airport in Orlando in search. When the booking went through it states shuttle to car. That is total misrepresentation and does not work for us. I spoke to Priceline, than the car rental place, Fox Rent-A-Car, neither will budge with even a partial refund and the error is not one my end.

Fox Rental stated that it is not their problem that Priceline lists them as still having "on site cars" to pick up without shuttle, that they have asked Priceline to fix this but they have not. Then you keep my full payment? I have a 92 yr old traveling with me. That does not work and the best I had was Fox telling me to contact Priceline again and agree to contact Fox to allow the refund. Instead, Priceline's…

This was single-handedly the worst experience I have ever had renting a car. I made my request they offered an upgrade but when I accepted it they made it look like it was an entire different reservation so I got four confirmation emails for reservation and when I canceled one reservation because I didn't want it it canceled all of my reservations.

Once a reservation no longer exists you should not be sending confirmation emails. You made no cancellation emails except 1 but all of the reservations were canceled. I won't be using or suggesting Priceline to anyone. Terrible network. You make it extremely difficult to get in contact with a person but your online function is putrid.

If you want to work solely online make sure your network works

Booked a hotel. Got there and the hotel was overbooked. We had to leave but the hotel couldn’t refund us bc it was through Priceline. So I called them immediately to get a refund. They said after 3-5 bus days I would have a Refund…it’s been 8 days now and nothing.

So I called Priceline again to find out that they need to call the hotel for more information on it and my refund hasn’t even been issued. Priceline won’t give us a refund until they speak With a specific person in that hotel to confirm that we didn’t stay there.

They have had all of the information for 8 days now and still I have not been issued a refund for the hotel I never got to stay in. No apologies were offered. Terrible customer service employees.

I am not sure if it was a slip up in the system or what happened. I went to book a car at $37.37 a day. As soon as I put my card information the price then went up to $63 a day, charging my card $100 more then what was listed. I did an express deal so I was told I could not cancel my reservation. I went back and did not find a compact car price under express deal for $63 a day, instead I could have got a luxury or premier car at that price. Even after going back and checking compact car prices for express deal it was still showing $37.37 and with taxes and fees it would have been $185, but instead I got charged $286.

I did want my reservation cancelled. I just want to have the price advertised honored.

I called the customer service line to reschedule my flight little over 3 hours before departure time. Talked with two representatives with uncertain answers about the new fare difference, they kept me on hold for over 20 mins one time and for 27 mins the second time, not including other multiple holds for less time.

The call was 3 hours long which resulted in passing departure time and asking me to pay $130 although I had an insurance on that ticket. The long call to get my ticket rescheduled was on purpose to ask for vague charges and not deny refunds.

The representative was very rude and had an attitude throughout the call which was frustrating. I talked to her supervisor who took on the employees side and refuse to offer solutions for my issue. Another suspicious moment was, when the…

My trip got canceled and they refuse to give me a refund. So now I’m out $380. Will never bill with Priceline again.

I was looking at flights to book a trip I checked Priceline but ended up buying ticket with just fly. My complaint is Someone called me at 10:52 Pm !!!! I do not want Anyone calling me that late at night try to sell me a plane ticket!!!!

How dear you use my number to solicit my business!!! If I wanted to buy the ticket from you I would have!!!! Lose my phone number and you don’t have permission to call me!!!!!!!

Stayed at the Travelodge here in las vegas and it was so so horrible the worst experience of all the stays i ever booked through priceline. No hot water at all, They stated we will take care of it never did at night, TV's volume wasn't working took them 4 hours to fix it, There wifi was down and stated it will be back up running the following day.

Woke up with a stiff neck from the flat pillows and hard bed and none of my family had good sleep. Woke up and tried to shower again still no hot water, checked out 2 hours early couldn't stay there no more when Usually every location i stay with you i always extend it out for more days not this one, Hate complaining but this one OMG.

Customer Service is literally nearly impossible to reach. Trying to speak with an agent is nearly virtually impossible because of their extremely fallaciousautomated system. Because of Priceline, I was not refunded monies spent when trying to reach an actual person to speak with. Clearly, because of of the irresponsible Customer Service, money was not refunded that should have been when I tried to cancel a room no longer needed.

I will never utilize Priceline Again!!!

Very displeased, dissatisfied.

Problems with Product/Service Status: ResolvedMore info I booked a hotel stay through Priceline on 9/14/22 at the Baymont Wyndam, in Des Moines, Iowa. When I showed up to the hotel to check-in, I was informed that there were no rooms available, and that there was a $200 deposit.

Non of this was mentionedduring the time of my booking.. I asked about a refund and was told specifically by the hotel staff that I needed to take it up with Priceline. It was late at night and impossible to book another hotel room elsewhere, so I ended up sleeping in my vehicle for the night.

The following morning, I contacted Priceline to advise them of the situation. After two hours on the phone, I was told that the hotel stated there WAS a room available and that they were not, in fact, overbooked. They…

I wish I could give zero stars. Priceline customer service and problem resolution is absolutely horrible. If they can’t help you theyll just disconnect the chat and/phone call. ) wouldn’t work and they wouldn’t accept the screen shots I was sending through.

I paid $280 before tax and the price dropped to $185 before tax. You can clearly see the time and the booking and that it’s from Priceline. Any reasonably prudent person with any ounce of humanity in them would see the right thing to do here but not their employees.

I’m absolutely disgusted by the way I’ve been treat and the time I’ve spent on this during my vacation taking time away from my family. We’ve always recommended Priceline to anyone we talk to (in fact I still booked with them for another hotel during our trip WHILE on the…

I missed my flight because priceline and Frontier flights gave me the run around. Not one of the customer services would take ownership of what was going on. Yet, they blamed each other. In the end I missed my fl8ght, asked for a refund and still was told " call priceline" And response from priceline " call frontier".

All I want is my money back.

Although the website was informative and easy to maneuver, the information is a bit lacking. For those booking online, please read all conditions. Don’t just rely on the confirmation they send you. Make sure you click on all area of the email or text.

I was under the assumption my hotel stay was paid in full. Thinking the hotel would just get an auth from my credit card. Oh no, there’s a fee upon check is extra for you. The part on your confirmation that says “total charges” is not the total charges.

And dont call Priceline because they will say or should I say.. when I called Priceline about my unhappiness, I was pretty much told … sorry not sorry. It was the point. A $20 payment extra payment I should say.

That I felt I was unaware of. Their rep told me too bad, nothing I can do. I…

To whom it may concern I Yasmene Croome writing this letter in reference to Priceline airline. On October 16 a day before my birthday I booked a flight with Priceline which I rescheduled twice. On 16 th I show up to the airport an hour early and was told that my baggage could not be checked in due to a two hour check-in.

I was informed by American Airlines that I was to be informed by Priceline of the check in time. At no point in time Priceline inform me of the two hour check in time. So when I show up with my bags to the kiosk it wouldn’t allow me to check in at six.

So I requested some assistance from the agent there near the kiosk and she informed me to go to customer service desk. When I get to the Deas I was informed that I can get on my flight but my badge could not be checked in…

I had my son book a room online for himself through Priceline after midnight on oct 16 2022. He needed the room that night and was refused the room. He was at the motel at the the time of the booking.

We have contacted Priceline in which they said they would review the charge. We contacted them again as we have not heard anything and they are refusing the refund no review was done. I am now disputing the charge with my bank.

Apparently you can’t get a room after midnight at that time.

Terrible service! And rude behavior for clients

I called on 10/3 sp/w rep made reservation never rcvd a itinerary called back on 10/13 sp/w rep repeatedly told her the date of travel and she gave me the wrong.dates of travel now they want to charge me $600 extra. My son is a platinum members I'm very upset

I made a prepaid car rental yesterday Oct 13, 2022. Today I found a cheaper price from Travelocity. $49 cheaper for the same car with the same agency, Hertz. Priceline refused to honor their Price guarantee. Because of of a reservation vs Prepaid

My day started by searching on Priceline for a room in the South Houston area and Priceline gave me a list of hotels that were suppose to be in the area of where I was searching. I made the reservation it was Priceline Trip Number: 167-371-845-18.

After booking I pulled up my maps and it was on the North side of Houston so I immediately called Priceline to cancel the reservation. No one was able to assist me in the cancellation. I went back on and actually made another reservation which was stupid on my part because I ended up paying for both of them.

When I arrived in Houston at the 2nd reservation Priceline Trip Number: 167-350-045-18 I cannot even describe in words what kind of hotel it was and exactly how nasty it was. I do not think you could possibly survive a 6 night stay and come…

I have booked a car with Priceline with a company called NU. Very disappointed with the service I had from both offices. NU never gave me an invoice of my payment or contract. I asked Priceline and they never done anything about it.

I had a car not fit for rental. The tires were short of air and the service is due. Very dissatisfied. NU never answers the phone.

I want to report an awful event that ruined my weekend. I never rented Avis before, I am an Enterprise loyal customer, for many years I have never had any issues with them but this Friday my car broke and Enterprise is closed on weekends, so I decided stupidly to rent a car with your company.

I went on line and booked a reservation for a small car, the rental was for one week. I got a reservation confirmation number #44713459US0. I clearly stated October 8th to pick up and return at the same location on October 15th.

00 from Princeton to Preston. Upon arrival, this unprofessional individual (with a smile on his stupid face) told me that he was out of cars !!! What ?? I have a reservation to which he answered, 'well I do not have any cars'.

I was furious, I called the Police department…

Booking number 137-001-265-17 was made by me on August 8/2022 for a one night stay (Oct 6) for myself and my husband at Quality Inn Suites, 1010 Chemin Herron, Montreal, Quebec. 97 was taken from my Visa A/C on August 16.

We arrived at the hotel at 20:00 on Oct 6, very tired (we are both in our late 70’s) having travelled for approximately 24 hours through three countries and time zones. We were greeted by an extremely rude manager who informed us that ‘they’ had cancelled all bookings, everyone had been informed and they had no rooms!

His behaviour is not your concern - I will be contact Comfort Inns directly about that but, as far as I was confirmed, we had a confirmed, paid for room and we were not leaving without one. After a while, he realised that that was the case and…

I made a reservation through Priceline for a disabled smoking room with 2 queen size beds for my brother. His wife is battling cancer for the 2nd time and he needed a break. When he arrived, the room he was given had one queen bed.

Since his best friend was with him obviously that would not work, and wasn’t what I paid for! He went back to the office where the young man told him he could WAIT for them to finish cleaning another room.

They finally got into a room after midnight, then had a door that did not work appropriately. The key would not work in it… Nevertheless, my brother who has his own handicapping conditions tried to make the best of it.

ONLY TO BE AWOKEN AT 8:00 Saturday morning to workmen removing the room to his motel!!!! His friend was still sleeping and was very agitated…

5 star casino hotel. 5 or 3 star hotel. The deal said CASINO hotel so when i booked it that i was booking a room at a casino. When i finished the reservation it said i was staying at the Holiday Inn Express and that was not what i wanted.

I understand that the contract says no refunds but the deal was false advertisement. It should not say casino if you are not staying at one of the casinos in Montgomery. I am so upset by this and noone seems to want to help me with this situation.

Its not fair and its called False Advertisement. 5 star hotel and casino. I am requesting a refund ( i know it can be done by someone in at this company) because of false advertisement and i would like a response from someone soon.

I, Carlethaus D Hopper purchased a round trip ticket from Sacramento to Mobile,al. I did not use ticket on scheduled date. I called ahead of time to cancel and set future flight plans and arrangements. I was told by American airlines and a few other associates of priceline.

I was assured that the value does not matter if taken at later time, I paid for a round trip flight and it is good for a year. I tried talking to one of your associates on the phone and she was the ultimately the rudest person any one should encounter.

I was hung up on, talked to like a very illiterate or uneducated, poor living person. I was handled every wrong way ,from getting the picture of the other person throwing gang signs and I will not. 00 dollars I originally paid. I really…

i rented a car from from Priceline with the rental company being Fox Rental out of RSW (FFX02C9FBF) The Priceline trip number is (141-241-565-17... We rented the car month's ago for jan 2, 2023 to Jan 28,2023 as return date with a cost of $1,224.07. we where going to Sanibel Island for roughly a month , a place we also going to visit for month of November 2022. We paid for condo, rental car (to you) with the rental car running prepaid at $1,224.07.

Hurricane IAN hit Thursday and things changed we watched all the news reels and read papers we could we get our hands on, finally after listening to varouis takes on when will causeway be passable and same for condo's when could we go back ?

So October 2 we called and wanted to cancel and get our refund .. NO GO say customer care it is against…

Hotel I stayed at was trash. It smelled like mold it had spiders. It was not clean.

Priceline trip number : 15880303518 Confirmation number : 2568176222

As per itenary i have been promised for 310 dollars for the trip sep 24 to sep 26 (Hotel : Circus circus , las vegas)

Priceline charged me 235. As per itenary i have been informed that 75 dollar will be charged by hotel. But the Hotel charged me 265 dollars. I hae been charged 190 dollars extra for no reason.

Its priceline repsonsibility to follow up but not getting any response for complaints. Opened a case number : 328596307.

Followed up for 3 days continuosly with no response.

Poor responsibility and service from pricline group .

Bought tix through Priceline but Hurricane Ian cancelled my flight to Tampa. Priceline refunded the initial flight but is refusing my return flight refund. This is not right. They told me to contact the airline directly which is United.

I will never book with Priceline again. I made a reservation based on my conference itinerary; my conference arrival time changed so when I called Priceline to change the pickup time or day they were not willing to allow any changes.

However, they have already charged my account. So they have received their money and I will miss my conference. Thanks for not putting your consumers first!

Apparently they have partnered with Agoda to process booking payments. This was a big mistake. Twice in a row I was unable to check in at my reserved hotel because Agoda didn't process the payment correctly. Had to wait in the lobby while calling Priceline Customer help.

My reservation was made aboout 15 minutes before I arrived at the lobby and it took an additional 45 minutes and me calling customer help and them calling agoda. I'm done with priceline. too many better options out there.

After booking an express deal for this weekend (09/24/2022), I received an email the following day with a discount coupon expiring on 09/24/2022. After attempting the coupon to see how much I would actually pay, it was much cheaper than what I had paid for.

I contacted the help service desk TWICE. The first time the gentlemen assisting me said the coupon isn't available so he wanted to check my email to see where it originated from. He was unable to track the coupon via email either, which makes no sense if I can see it on my end and use it without a problem.

He sent me another coupon which was appreciated but unnecessary since it didn't resolve my issue. I contacted once again and spoke to a lady whom stated I was unable to cancel my reservation. I am well aware of my incompetence of…

Insurance they offer is rigged. The car rental spot says they don’t honor 3rd party insurance and call for refund and Priceline said no. A rip off and the whole rental situation was a mess. Horrible at best and the car rental place was off the beaten path with wait times over an hour and checking in early still had to wait in hours long lines

My motel room was dirty, the toilet had not been cleaned, it was gross, the lock on the door was broken, there was mold everywhere. To get to my room I had to walk around a dark parking lot to the side dirty entrance next to a dumpster. There were loud bangs all night. The front desk would not answer their phone. In the morning I went out to wait for the company to pick me up, there was a syringe in the grass next to where I was standing, and I watched drug dealers and hookers who lived in the motel get up and head the work, dealers coming back and forth in cars and hookers on foot. The front desk would not let me inside to wait.

Obviously visitors to Portland were not their preferred clientele.

We got sick while traveling in Europe and had to end our vacation early. One of the hotels we booked through Priceline for 3 nights at the Holiday Inn Munich City Center would not allow us to cancel and refund the stay.

We are both over 70 years and we got sick and had to fly home early. We reached out to Priceline and even called the hotel directly and was told no refunds. We paid $875 for 3 nights at the hotel which quite honestly could easily resell the room considering our check in day was to be Sept 17th which coincides with the opening day of the Munich Beer Festival so reselling the room was not exactly hard to do.

We feel that we have been ripped off and we have also put in a complaint directly with IHG (holiday Inn corporate who advised us to also file a complaint with Priceline

Booked a trip and to cancel do you covid related. We were able to rebook, unfortunately that trip fell through as well I did cancel in advance. At that time I took very good notes to conf# booking # time and date of cancellation and so on, as I knew I might need it the next time I rebooked.

However time had gone by and we had took other trip booking through Priceline but not using the credit. I finally though we need to use this credit before it goes bad. This was insane to the hoops that they wanted to jump through so they could figure out my criedits.

I sat on the phone over 5 different times 3 of those calls being longer than 2 hours in length and even being hung up on a few different occasions.

However after all these lengthy calls they always had some excuse as to why I couldn’t…