Progressive

On June 15th I hit a ladder on the freeway that had fallen off a truck insured by Progressive. The damage to my car was a shredded front passenger side tire. The cost to replace the tire was $310. I have been waiting (and given the run around) for a month for Progressive to reimburse me for the cost of repairs even though they acknowledge that the driver of the insured truck was at fault.

I am fortunate that I was able to pay for the repairs myself and get my car back asap but this is unacceptable.

We had an accident 3 weeks ago, we are told by the adjustor and the website that the car is totaled and someone else calls and says it isn't. This has been going on for days. On top of that we have been called liars.

We will pull all of our accounts from this company and perform to the State.

I am extremely disappointed in Progressive Insurance and their denial of responsibility for my vehicle that was damaged by their insured driver. All though no ticket was issued, the police report clearly states that their driver was responsible for the accident.

Progressives claim representative would not give any reason for their denial and only stated that their not giving me anything for the damaged caused to my car. Progressive's insured driver turned left into oncoming traffic and is clearly at fault, the facts are backed up by the official police report and yet Progressive Insurance will not accept responsibility.

This accident has caused me great financial hardship and it is truly unfortunate that Progressive Insurance with billions in assets would simply waive responsibility.…

Over charging. Ripping me off. Drive less than 3000 miles a year and you just want to make money off me. Shame on you. You treat veterans like trash.

Claim#214328597 The adjuster will not communicate with me. Does not answer phone or emails. I need my car back. Going to get a attorney soon, if nothing happens this week.

I have five kids, one of which decided to try and save money by changing his policy from State Farm to Progressive. Today I took my son's care into the dealer to get his air to blow cool. I thought, whom', maybe I could get his cracked windshield handled at the same time.

Kind of like killing two birds with one stone (lol)! Wow, my experience with Progressive and their relationship w/ Safe light.! I spoke with over ten employees and was transferred between Progressive W2 employees and affiliates and third party entities etc. etc.

It took me over an hour to attain the policy number. I will never do business with Progressive again. Hard to imagine that their leadership team would allow such an horrific experience to happen. The whole experience has been so brutal that I can not wait to…

I have the worse treatment with customer service my agent could not changed my parking address to new garage address I have to call them and I was treated with no respect if my money was not worthy paying what they decided without any explanation. I paid the policy they decided that they woul not change my garage address, today I have to renew my Policy and they decide that garage address is going to stayed with the old address . Just because they said so..that is the exactly words they used.

Ok until you need to use one of there services then you really see how things work. Tried to use there road side assistance and after what I had to deal with changing insurance companies after being with them for 18 years.

4 hours later and no help or anything from progressive side. Multiple dispatches they say and nothing. But I did get a lot of excuses from progressive that's one thing the company is good at.

I just started a policy with progressive. I had on my sheet that my suspension date was on 6/16/21. I called to pay but they said it cancelled on that Sunday. ( I am glad I do not drive my vehicle everyday.

I drive for a living. My vehicle was at home) Now I go to check on my registration for my vehicle and get my policy number and it is suspended again. This time for not having a copy of my license.

I have lived at the same residence for the last 11yrs. Progressive looked up my information. I am so sorry I went with this company.

Your client 17 years old hit my wood fence on June 10th. The girl did not call Progressive to inform them that she hit my fence. I have chronic back pain!! I was informed to get my estimates as well as the pictures!!

I live out in the country . I am still waiting on Progressive to fix my fence. There simply is no one that does wood fences. I did get my neighbor to agree to fix my fence as he knows I am a senior with chronic back pain and he is able and willing to fix my fence.

At this rate with Progressive Insurance out of Indianapolis, Indiana and their service to get my fence fixed, which is pissy ass slow! I would never, ever get insurance with Progressive and I am letting people know just how long it is taking Progressive to get my fence fixed.

Would you please show me that…

To whom concern,

I am Hector Gonzalez, policy #921237641.

I call to report claim #21-4195859. Mr. Robert Jefferson, manager, and Cameron Berry, an agent, couldn't help me efficiently and promptly with my request. After dealing with Mr. Cameron and not able to contact him from 10:30 to 15:30 of 6/24/2021, I decided to reach out to customer services; they transfer me to Mr. Robert, the manager, so I requested to speak with another agent with more availability; he told me he couldn't do it. He mentioned that Mr. Cameron was working on the claim, which I don't believe.

Finally, I called customer services for the 4th time, explaining my problem to Pyra, they transfer me again to Mr. Robert, so I requested him to find another agent that could talk to me, which was difficult for him. Finally,…

I complaint about my car insurance *they try to make me wrong to increased my monthly payment with them. I m asking my Joe insurance Agent case. He didn't give me any professional answer without proof they wanna take me wrong.

I need any justification or argument but no answer he said just I know that's creasy but that how it is. I can give them one start because this agent is kind but he has no professional sense

HI. MY INSURANCE AGENT TAKE WRONG DECISION. WITH NO PROOF

department? Has taken 8 months for my RV to be repaired. The repair shop did shoddy work. One of your employees was rude, arrogant and condescending towards me. Asking personal and questions unrelated to my claim. The adjuster has done some odd things as well.

Hello I’m a progressive costumer and to be honest you guys have the worst costumer service you guys advertise to be one of the best but I’m disappointed it’s been more that a week. Approximately about 11 days since I called and I was told I was Going to revive a call on the next business day which I did but at 6:30 pm and

I told the one in charge on the claim that I work at 3 am so I go to bed kinda early and his response was I’m busy I have other claims that’s great costumer service sounds like my claim isn’t important his communication with me has been trash very disappointing in this company.

Yesterday, 18 June 2021, at approximately 1500 hours (3 pm CST) while traveling east on Hwy I-10 at about mile marker 615, just before the exit ramp connecting to Texas Highway 130 North, my Forest Green, 2015 Chevy Silverado High Country Edition pick-up truck was involved in an accident. In front, and slightly off to the right, in front of us, a Dodge Ram Dually pick-up truck with a two-axle, fifth-wheel trailer on it, threw the driver’s side, rear axle tire and wheel.

Pictures taken later make it appear that the axle bolts all sheared off, giving the wheel and tire the momentum it needed to do what it did. The wheel from that vehicle’s trailer blew off the trailer and went airborne.

It landed directly in front of me, slamming into my front bumper, and then seems to have continued end…

I had a vehicle stolen and left at the repair shop it was stolen from. Progressive has left me high and dry. They advised me to let the mechanic at the shop it was abandoned at check it because it would cost too much to move it to a reputable one.

When a half inspection was done progressive said they wouldn't help because it was less than deductible. They never discussed my stolen property and never did a test drive. Now the Leon holder has repossessed the vehicle. Because we wanted a more thorough inspection.

That's it and we are being told oh well. I pay for insurance to get nothing. And now the agent is lying saying I chose to keep it at the original place. When I practically begged for a better inspection.

Rock hit our windshield. Progressive set up a time to have Safelite come out and replace the windshield. We have zero glass on our policy so they should be covered . The day before they are to replace the windshield there is still no verification from Progressive for payment.

I've been on the phone today two hours just to be slammed into an agent's voicemail that doesn't return my call. Seriously, Progressive! Not happy with customer service in the claims Department at all !! If Progressive cannot handle a simple windshield, I would certainly hate to see how they handle something major, that I might need to file a claim on.

Seriously thinking this may not be the insurance company for me.

I have Been dealing with nothing but crap from this insurance company the day I switched thinking that this would be a great switch and it is not! My insurance rate has gone up tremendously I was told from a claim that happened on a previous vehicle that now they have decided to Jack my rates up!

Now my vehicle was stolen totally new vehicle I was able to get my vehicle back no damage on the outside of the vehicle just something wrong with the front end! Progressive told me I could pick a mechanic of my choice I choose Marc Motors where I had gotten the vehicle.

I told them Wednesday or Thursdays is my days off they only times I can have my vehicle looked at. A time was set up for today at 1 this afternoon. Then I get a text message stating tomorrow at 1 in the afternoon?!

So I called…

I reached out to an agent of yours who deals in other things besides insurance. Instead of attempting to resolve the issue, or figure it out, he resorted to threatening messages and blowing up my phone. He jumped to a defensive mode instead of an offensive and working for customer satisfaction.

I was called numerous vulgar names, and was told that I would be reported for fraud. I was also called 6 times back to back by this individual. I can provide all documentation upon request. I am astounded that you accept individuals like that to represent your agency.

Yes I updated my policy over the phone with no problem. I don't control the weather! Car was parked & a branch fell & hit the windshield. Can't control that. Policy been red flagged & gotta send this n that to prove myself b4 it can be fixed.

But no problem when it comes down to paying & receiving my $ no red flag on that! Got a txt on 6-11-21 from the rep. Called him right then no answer all the way up to now. I left messages I txt through the app.

Nothing bk from him not even today 6-14. Safelite came to do the work didn't saying coverage hadn't been verified . But nobody answers or replies who were handling my claim. Yes I'm upset cause I was able to adjust my policy & when something unexpected happens I'm getting this treatment when where time how pictures investigate this is a down…

Would give a zero if I could. "Bruce" was very unprofessional and constantly talked over me, and when I asked a specific question, instead of saying he didn't know the answer, he just kept stating what I needed to be done.

Rates changed 3 different times, and they said a report came back that it was in an accident, which it never has been. But they can't give you any information about what they obtained.

My car was hit by a progressive policy holder on 5/31/21.... today is 6/10/21 and I still do not have a rental car, my car JUST got towed, and they are stating that they will only pay me $50 per day for each day of work that I missed, even though I make well over 50 per day.

I have had 3 adjusters, spoke to 2 supervisors and the experience has been poor all around. I started with Ashley Hernandez, Ryan Singer, Nicolas Carol, and Jennifer Harmon. All insensitive, Some out right ignored my calls. Nicolas lied to me about my reimbursement, and Jennifer shorted me and paid me uber rates.

This has been such an inconvenience to my life, all have been on their end from adding the claim to the wrong file, lack of communication, poor follow through, reps raising their voices at me. I'm seriously…

I called on June 2nd to cancel car insurance because the car hasn’t been working in almost 8 months. I spoke to a man who told me he would cancel my policy and issue the refund same day. I have been waiting on the refund.

I just called again today June 9th and spoke to Shica J and was told the policy was canceled on June 2nd but not the refund. The person told me the refund will be issued on June 12th. Could not tell me why the refund is taking so long.

I am highly upset with this company for holding on to my money that I desperately need.

Progressive is only good if you don’t drive and you just need to get your car off the lot. If you get in an accident they are horrible. They don’t answer the phone they don’t call you back. I was in my first accident and i had no idea what to do how to move forward.

And progressive was not helpful at all. I called for four days straight and i had

Roadside left me abandoned for 3 hours. I finally told them to wave the fee and send help or I will cancel all my policies. They refused, I called to cancel today they did so and kind of oh well about my roadside assistance issue.

Does not want to pay claims. Stay away from this company at all costs.

My husband and my car was hit by a Progressive insured driver, rendering the car undeliverable. Progressive took over a week to pick up the vehicle and when they provided a car rental, they failed to properly make a car rental reservation and have since stuck us with the out of pocket cost.

Windshield shattered by a rock - had it replaced 4/19. Used Safelite as requested by Progressive. Rearview mirror just fell off. Progressive claims agent said they take no responsibility, I have to call installation company and complain.

Also have not yet been reimbursed yet. Reimbursemtn is part of my policy

Had to make 6 phone calls to find out why my claim for a cracked windshield wasn’t being verified. Pitiful customer service!!!!

I have reported an accident that happened 5/26/21 to my vehicle. My vehicle is not drive able. The accident is not my fault. I have had to rent a vehicle with my own money. I have not heard back from anyone from Progressive or the other parties insurance company.

I have been passed around different claim representatives Adrian, Kia and Nicolette. I am busy, I need assistance, a vehicle and a supervisor to contact me regarding this accident. The rental car was supposed to be back yesterday- I have had to extend until tomorrow.

None of this should be my problem. My vehicle was parked and hit by a driver in a company vehicle that was not in any condition to have been driving.

I had progressive and switched to Esurance because I got a notice that my teenage driver was added to my policy without my permission. My son did and does not drive any of my cars. The Esurance policy I signed up for quoted me a California insurance quote because my cell number 7603907816. I live in Oskaloosa Kansas. I purchased Progressive again with my son on the policy this time. You guys once again have raised my rate 50$ or more because of some misleading question that I answered. I have not had a lapse in insurance coverage for 10 years.

I have reached out to multiple reps to only be treated terribly.

Thanks Jesse Thacher

There is too much detail to go into but here are the highlights. I contacted Progressive to cancel my auto insurance. The Customer Service Rep assured me that my cancelation would be effective on that date and that my next premium automatic withdrawal would not occur.

Two days later, Progressive withdrew the premium for my canceled policy. I have been calling them and speaking to various supervisors for nearly 3 weeks trying to get my money refunded. Each person I speak with adds a new twist to the process.

It's like none of them know their own business processes. Three weeks to correct a problem that they caused. It's ridiculous. I will never do business with them again.

Customer service is about as low end as you can get. They basically told me my options were to pay today or cancel, there were no other options. The customer service rep was very rude and has a bit of an attitude that was unnecessary.

Will be looking for another insurance company as of today.

Policy number 02067624: On May 3, 2021 I had a claim filed against my company. When contacted by Progressive representing agent Brian Kamis, I informed him that I would be handling the claim myself, per my insurance deductible. I informed Brian Kamis not to get involved that the claim would be handled between Blade Motorsports and Tonys Towing and Transport Inc.

Brian Kamis in turn does an estimate and send it over to Blade Motor Sport. This violated my right to self insurance up to my deductible. After I received the estimate I call Brian and informed him I was not pleased with his actions, they were done without my authority.

I then went and contacted my lawyer Clark Hall Gadsden, AL to find the law on the situation. I was informed that Brian violated my rights to self insurance under…

My name is Matthew Troup. On Tuesday, May 25th,i was involved in an auto accident. The at fault driver had a progressive policy. I filed a claim that day,at which point they told me a rental car would be covered under his policy.

First,they forgot to file my claim for 3 days,until i called and asked them what was going on. Then they told me the person handling my claim would be in touch to give me the confirmation for the rental car.

The gentlemen handling my claim called me Friday morning while i was at work so i couldnt answer. I called him back shortly thereafter,and have been calling him daily ever since with no response. nothing. At this point i guess my only option is to hire an attorney,which an appointment is set up for tomorrow morning at 10:00 am.

This is the absolutely worst…

On 3/28/2001, Progrssive insuree Truck BR 75452 scratched my car passenger door at 3:44pm, as he pulled into the ;parking space on my right. he left and went into the Jewel store and I tried to follow him but he disappeared at the back. I later found that he worked at Jewel and must have entered the back employee only area. Countryside police wanted me to come in and I filed report 2021-00003920 with Officer Gleespan at the countryside IL police station at 4;30pm. I up loaded files twice on the Progressive links and got confirmations from Progressive and Melissa told me she would pay my claim.

I just want the scratch fixed so that it does not rust. This car was New, purchased on 2/5/2021, is garage kept, only driven 192 miles, and does not have any scratches except the scratch and small…

Claim # 21-5229356-01 5/6/21 Good Evening, My name is Tony DiBenedetto, and I am writing on behalf of my nephew Salvatore DiBenedetto. His vehicle was involved in a fire loss and he has been getting the run around since Day 1.

I had him call and document that he gave permission for me to speak on his behalf. I have been an appraiser in NY for over 35 years. If I did not return the number of calls that have not been returned to my nephew, I’m sure I would be looking for a new job.

He was informed that it was better to go to the dealer so that is what he did. The estimate written by the appraiser is severely under written. The dealer does not want to further disassemble until parts are received and at this time, they have no ETA.

This vehicle is an obvious constructive total loss for…

I wrecked my Goldwing motorcycle and everything was going great with the claim, but it has a oil leak from the upper valve cover and once I found this out I contacted my agent about it and let her know I found out why my headlights did not flash anymore as the safety device was damaged and this should complete my claim.

This was Friday May 21, 2021, today is May 26, 2021 and I still have not heard a thing from 3 agents involved with the claim, I messaged all 3. All I want is my check to purchase these items so I can get back to riding.

Progressive Claims adjuster rear ended me while I was stopped at a red light. He admitted in the police report that he was distracted. The impact damaged my truck but I was able to drive away from the accident. His car was totaled I was later told.

This happened two months ago. I suffered whiplash and continue to have issues with my back. Their representative has said they would cover any medical issues.

My issue is with how my claim has been handled. To start the person who hit me is the same adjuster that did the initial claim on my vehicle. He just happed to work with the body shop i selected. My first call was from someone in Cleveland OH who told me I would have an adjusted call me.

The adjuster that called me told me she would be handling the claim due to the shop adjuster being…

Progressive insurance a freaking joke and they uses people to pay insurance but when they suppose to pay out they find a way not to complete the pay making false statements saying the policy don’t cover this or that but when you read your policy back to them on the same things then there’s another issue they can’t pay..

when it comes to auto and the person tell the insurance person that they was at fault of the damages then they act like the money coming out of their pocket to cover the damages. Do not use this company they’re full of dog poop..

I bought insurance on the app. As soon as I did it it asked for proof of previous insurance. I called immediately to let them know I didn't have a previous insurance and see if I needed to cancel or what to do next.

Thae assistant told me it was fine not to worry price is going to stay the same and she would remove. When it was time to make a payment they said I would have to pay an increase. I just made the payment the day before and I explained I had to cancel because I am the only one working in my house hold and already struggling to make that payment.

I asked to at least get the payment I made yesterday refunded because I had to cancel and she said it's not possible. With everything going on my husband losing his job during covid. I would hope that they would at least give me…

Your agent Jelisa Harold is addicted to drugs and a horrible agent overall!

I was happy with the quick way they responded to my clam, and the price they gave me for the car that was totaled by my a tree that was not on my property but fell into my property. I was given a rental 3 days after this, all was good so far.

It took 13 days to get the car removed and the title taken care of. Not sure why so long but I was not worried. On the day I sent the title back I was told by the car rental company I had one day left of the renter, this give me no way to even check on a car to replace the one that was totaled.

I got in touch with the company and was told they were very sorry but how I got my next car was nothing they could help me with. In other words they did not care that I was left without a car to complete my loss.

I have always added rental to my policy and…

Today, I received notice that Progressive will not renew my auto policy next month. I have been a customer since 2011. It took being transferred through three people before I was connected to Underwriting where I was informed - with no empathy or understanding whatsoever - that I should have been told that my policy had been sent to Underwriting for review and a determination about policy renewal.

I never received any such notification. I was rear-ended in October 2020 and am working on a PIP claim related to my injuries. Apparently, being the victim of an auto accident and filing a claim is enough for Progressive to tell me I am a risk and not worth insuring after a decade of loyalty and payments.

The Underwriter staff was horrible and treated me as less than a number - just a checkbook…

I have been advised that your acting in bad faith an not to allow anything of my personal phone records bank record to U till hope law firm is able to go over my case I have done everything in good faith all the way thru an we don't have any idea why after three adjustors an weeks past ur just now demanding these should have been requested day one along with police case number since the des Moines police department actually showed up day one when progressive never bothered to come check car in personal a month ago how is that good faith of any contract so

because of ur stalling I'm getting negative credit money charged along with rental I had to take initiative to get after repeatedly asking u for a rental which is also extra I paid for an the stress income loss I believe I'm listening to…

I was involved in an accident, the person that caused the accident was covered by progressive insurance. Going through the claims process the person got my information did not get back with me did not keep me informed would not get back with my insurance company. I am very disappointed

Sherman and his boss have been purposely keeping my family waiting for the money we are iwed.. we've. Been lied to for 3 days now and this is the worst customer service I've ever experienced. Recieved the amount from another progressive agent that came to access my t boned vehicle..

since I've hav to pay someone to drive me 30 miles to my trashed car that thier client was totally at fault to take interior pics and all these other pics after I've been given 2 options and the exact dollar im owed and then yesterday they needed more paper work and pics and today dvm documents and they have now closed for the day and left my family with nothing yet again...

everyone needs to know what kind of snakes you have working for you and what these unprofessional people are doing to personally drag…

This company only looks out for themselves. They left me hanging. I’m telling you now to not choose this company. You’ve been warned!

I've been with Progressive 10 years and I've always been satisfied till now. My daughter's car was flooded a few weeks ago took 3 in of water inside the car the car sat for a week and a half before she even realized it.

Progressive wants to fix the car for about $4,500 the value of 12000 they won't total it so they're saving $ 8000 I'm passing that law song to me because once it hits Carfax that car will be valued at about 2,000 thank you Progressive!! I've been paying them right at $500 a month for the last 4 years they will not take my money anymore.

Don't waste Yours by going with Progressive their s*** company!!