Progressive

I feel that I am being charged a returned charge fee unfairly. On February 25, I made my monthly payment that was due by February 29 and received a confirmation email. A,few days later I was notified by email that my payment did not get processed thru my bank.

I called customer service on March 4 and paid by debit card. Now I get an email saying that I owe an extra $20 or $25. No one can give me proof of the 1st payment being declined by my bank.

They tell me to contact my bank but says they do not have any information that I can use to give the bank about the declined payment. Your assistance will be greatly appreciated.

Progressive seems to believe because their insurance is cheap they have a right to be condescending and over the to rude. I rather pay expensive insurance than deal with profiling racist associates. If you dont want your job give it to someone whi does.

This world is already plunged into lawlessness and hatred. No matter how many times you do complain Progressive corporate does not care nor do they move to address the issues. Utterly sad.

I am a 71 year old whose business has collapsed because of Covid 19. MIchigan has a new insurance law that allows us to save on personal injury protection starting July 1, 2020. I tried and tried to call Progressive about changing my policy so I could get the savings. I got the run around. I finally emailed supposedly the Ceo at consumerhelp@progressive.com when they told me that she does review these types of cases. I pleaded with them to help me. This is the response I got: Hi Mr. Wright,

Thank you for your additional email. I reviewed the call you made to us on June 18th. We explained that you’d have to start a new policy to change your coverages over to the Michigan reform. We don’t have a way to change an existing Michigan policy to include the updated reform coverage changes.…

driving records coming up incorrect and nothing done about it!!!! they filed 2 claims for one accident for my daughter Kelsey Yankush

I never thought I would be writing anything negative about Progressive Insurance, but it was just appalling how I was treated as we all know the corona virus has affected the nation. I never thought that I would be subjected to having my insurance canceled due to non payment.

While I realize that bills must get paid I was out of work and actually just received my first pay all I asked was for more time. Nonetheless it was not extended and in turn I was canceled

You increase your customers rates every year 50 + dollars for no GOOD reason (and I have heard them all from your customer service) Your increases are for your advertising department, your budget is 6 times plus more than other insurance companies. They use one person and sometimes a admitted creature.

You use 6 dumb and dumber persons to advertise your company. Your customers are paying for that , not you. We have to pay more for your annoying adds.

I’ve had the worst experience with Progressive out of all the insurance companies. On 6/18, the other driver had ran a red light, did not slow down or swerve to avoid me, and rear ended me in the taillights, causing significant damage.

Even though I was only hit in the taillights, there was so much damage that the battery in the back smashed into pieces. The cost to repair is over 10k; I’m also suffering from whiplash injuries. Her headlights were also not turned on on this rainy day.

When I was at the intersection, I didn’t see anyone approaching at all. She came so fast and hit me in the taillights that I had no way of avoiding her. Yet, they only took her word that she “tried” to slow down and is therefore not at fault.

We both have Progressive insurance, but she has minimum…

Let me be perfectly clear, the only reason why I’m writing this complaint is so that no one has to go through what I went through. The lack of responsibility, professionalism, and humanity in the interaction I had with your road side assistance drove me to look for other insurance companies.

It actually guaranteed that Progressive will never have my business again. So let me start. Saturday the 26th of June I was on my way up to WI for a short but well deserved vacation. As if the whole world isn’t going crazy right now.

About a 115mi from my house and roughly the same distance from my vacation destination my car broke down. This was around 4PM. I wasn’t completely sure what to do being so far from home so I called my insurance company, Progressive.

They sent me a link so that they can…

Company added my adult daughter to my auto policy as a driver without my consent and proceeded to attempt to withdraw funds from my checking account. When the payment declined, I called to see what I was being charged for; as my policy was paid in full.

The underwriting department added my daughter as a driver and she is 24 years old, has her own car and policy and has not resided with me since going to college. They refused to withdraw her as a driver until I could prove she did not live at our address, even though they spelled her name wrong and no document would be able to verify this information due to the incorrect spelling.

Needless to say, I was less than pleased and had to cancel my policy.

Progressive agent added used for rideshare on my vehicle so they could take additional money from me every month for the extra premium. Once I confronted customer service they said they would look into the recording and get back with me.

(To prove if I asked for rideshare endorsement be added to the policy or not) The recording of when I signed up magically disappeared so I was told there’s nothing they can do and I won’t be refunded. Funny how the one thing that could prove my innocence wasn’t available when it would have benefited me and not them.

I’ve NEVER driven for rideshare. I’ve NEVER even filed a claim with them and when I asked for this to be set right they did nothing. My family will never give Progressive another dollar again. My friends and relatives will know as well.

was involved in an accident where the other vehicle hit me and tried to leave the scene. They decided that I was at fault. There was a car that stalled in front of me and the truck was behind me.

I tried to move around the stalled car and the truck also tried to move. M y car front end was in the other lane and the truck came from behind and hit me. I tried to get info from Gio Guzman, your employee, and he refused to provide me with photos, etc, so i could get an independent adjustment and spent 15 minutes or so trying to discourage me with that and an appeal.

The gentleman didn't want to call police because of COVID-19. He was uninsured and it has been a nightmare trying to get them to hear my side.. I was definitely not at fault because my front end was already in that lane.

I need…

So my complaint is that I pay alot of money for full coverage insurance. Progressive insurance is a massive company I expect that they should fight for there customers I expect nothing less. My vehicle was parked in a empty parking lot at night and an employee there hit and ran my vehicle I had a fellow employee witness the accident ok.

This is open and shut case so when I'm contacted by my adjuster and he tells me my options and that I basically need to take care of this myself by contacting the other insurance company and getting police report and pictures of other vehicle and that he hasnt even looked at the details of my case that is unacceptable.

I shouldn't have to pay a dime to fix my property progressive should be all over the other insurance company to make this right for me…

I have been with your company for 16 years! Called 3 times! My bill went up 109 dollars! Nothing changed on my end! Have done the best we could with you! There was no real reason for this increase! Except my area has had an increase in something!

Was told take driver safety class, Rewrite policy, look for savings! Smoke and screens! BS! Now I canceled collision on my truck to help get payment down! I loose service and pay more! I hope this helps address the problem But but by your rating I don’t think so Very angry customer !

After all the insurance compaines are doing better to help the poeple through this covid-19 all you can do is offer a 20% discount what a jook i had your insurance now for 20 years and im paying much to high for my insurance and when i got the recent statement how your going to help poeple during this covid-19 thats the final straw im going to cancel my insurance with you people .

I’ve been contacted by Underwriting several times related to prior insurance verification. In their list of acceptable documents they list the prior ID Card. While speaking to a rep, they noted underwriting wanted documents to prove I’m a home owner and prior coverage. So I sent my previous Ins ID Card and the declaration page of my homeowners as instructed.

I have now sent underwriting 3 sets of documents. Verification of prior coverage from geico, it included the policy #, termination date, coverage limits and deductibles. That wasn’t good enough. Although the ID Cards were listed as acceptable documentation, underwriting was after more...they wanted to see the premiums, prior payments, the auto declaration page etc.

I feel they were harassing, threatening to cancel my new policy, it…

Company denied my claim against their client even after the police report who states their client was at fault and all facts point to them.

Adjuster offering a very low offer to settle accident claim.

Horrible service person runs red light hits me claims fault at scene but yet a week later they still have no payout for me I'm left with no vehicle they are back n forth with the company of man who hit me they have already totaled my suv out as well neither want to pay out man at fault is now fighting the claim I will have to get a lawyer now as well to handle it all

I called and spoke to Jonathan in your Tampa, Florida office yesterday on a quote for full car insurance. I told him I did an online quote for full coverage and wanted to make sure it was done correctly. He assured me it was gave me a quote and stated he had to have underwriting take a look and i'd hear from then with in 1 hour if we could proceed with the current quote or a new one.

I was ok with that and heard back from them via email as Jonathan stated they'd contact me. The quote did change which I was told so; when I called back and spoke with Mike he told me something different.

I then spoke with Tim a supervisor as I requested and we finally got to looking at the same quote and he told me that Jonathan's quote wasn't for full coverage. I was disgusted at that point with the lack of…

Progressive has taken advantage of me and does not care of my loyal service of one year. Trust me! I have spilled my guys and honesty about why they jumped my insurance up to 650 bucks a month!! Are you kidding me!

Don’t care and won’t work with me at all!! I’m leaving definitely because no on will help me out. So much to talk about in here but I’m in shock!!!

December 31, 2019, I contacted Progressive regarding a charge to my banking account that was not a usual account. I was informed at that time that the amount was associated with an account that was not mine. I requested that the charge be reversed.

I was told that it could not happen and that I would need to contact my bank. I contacted my bank and again requested written documentation from progressive that the amount deducted from my banking account was not associated with my insurance policy.

I was informed by the progressive representative that I could not receive such a report.

However, the same amount was resent to my banking account from progressive. I do not understand how this could be when I had ALREADY made contact with progressive regarding the fraudulent activity. This is…

A client of progressive was totally "at fault" and pulled in front of my wife's new Murano. My wife t-boned the car and messed up our car pretty bad. The car was repaired and looked very good. When we went to trade the car in two years later, structural damage was reported on the Carfax report due to the accident.

The value of my vehicle was about $3500-$5000 less than the Kelly Blue Book value because of this accident which was of no fault of ours. I have been in "negotiations" with progressive about diminished value and the most they would offer was $950.

I am out several thousand dollars and they won't budge. Let me say this again, NONE OF THIS WAS OUR FAULT!!! PLEASE HELP. My family can't afford to pay that kind of difference.

Undervaluation of my totaled car. Claims rep and supervisors not willing to work with me on adjusting

PROGRESSIVE HAS TO BE THE WORSE INSURANCE COMPANY IN THE USA. IT DOES NOT PAY TO PAY for INSURANCE TO THESE TV SOLICITED COMPANIES. BIG MONEY! BIG HEADACHE AND BIGGER PROBLEMS! I WAS A PASSENGER IN A PROGRESSIVE INSURED VEHICLE.

WE WERE ALMOST KILLED BY A DRUNK DRIVEN RIDING SOUTHBOUND IN NORTHBOUND LANES. THEY RAN THE LIGHT. SPUN US AROUND AND PROGRESSIVE ALLEGES TO HAVE BEEN INVESTIGATING THE CLAIM SINCE MAY 4, 2019. The vehicle was driven by drunk driver.

Car reeked of alcohol, marijuana and scattered bottles. They went airborne. Knocked down a utility light pole and was flipped upside down. I guess progressive is assuming that since the drunken teens ran; we were able to do the same.

I have been in physical therapy for 7 months, seeking therapy for PTSD and dealing with pain clinics…

I HAVE A 2002 DODGE DURANGO INSURED BY PROGRESSIVE, AND THE SNAPSHOT DEVICE SENT TO ME IS THE WRONG ONE FOR MY VEHICLE.

i am wanting to speak to someone about my clam as i have a attorney on my claim that i never hired an i am requesting that you as him to prove i hired him by geting a verbal agreement a written agreement i signed or a power of attorney from him because i have not given him any of the above i can be reached at 7064059019 claim 193516724

Claim is not being handled properly. Person handling claim did not want to see any second opinions. Calculations do not make sense. Vehicle has been repaired and payment was not sent to shop. Insurance settled with the bank without my knowledge.

My complaint is an ongoing issue. We are having a horrible experience with you auto coverage here where we live in Geneva IL. Your adjuster has just deemed my Daughters 2017 VW Beetle a total. The buy out they are offering is far less that what we own.

We bought this car brand new and put money down on it. You wanna give over 1000 less than what is owned on the car. This is unacceptable as I am seeing this same vehicle selling for alot more than what you are giving for it.

The car was mint with only 30K miles on it. Before the matter was even close to being resolved your people immediately contacted the rental and gave us 2 days to return the rental car, Farmers never treated us this poorly.

We had to speak to the manager because your adjuster is rude and incompetent. Your manager had…

They harassment me with calls and letters, tell me that my insurance we will cancel if I don't proved that I buy insurance truth them, and no with other of her partners.

Also they say they will reported to motor vehicles office because my insurance was canceled. They forced to cancel my insurance and they over pay for the month of services, I call and ask why they do it that they say all the discounts were applied will take, (no discounts was give) my premium was paid the sixth months, I feel like this people abused and mistreated me

com), who is the agent of progressive. She is working on my claim, which was submitted on Aug 24, 2019. I'm not satisfied her work. Everytime there is always no response when I tried to contact her either by phone or E-mail unless I called progressive customer service number and your supervisor agent contacted her.

It was almost two months passed, I still did not get any official response what is my case status. My claim number is 19-2857876.

After a couple of weeks of this very stressful process of proving my residency for over a year, I have learned that there are some areas that Progressive can improve on. The very first time I called the Customer Service number to settle my issue, your automated service wasn't as helpful to guiding me to a person to resolve my issue.

In fact, when I spoke to a representative about my issue he wasn't understanding of what my overall issue and I was put on hold many times. I am not sure if he wasn't trained properly because he was informing me that there were only a few acceptable documents that could prove residency and when I explained that I was 19, and

that I did not have any loans or paid any utility bills from over a year ago, that basically I was out of luck. Then he offered home…

because of accident on 7-10-19 . Accident was not my fault. Just got settlement check. Why would they pay me for my vehicle and injury if it was my fault? I'll expect a refund or I'll be filing complaint with better busines bureau.

Progressive was quick to accept the call of the claim, initiated the repair process. The representative who reviewed the car for repair was great and called to keep me updated. The problem came from the person assigned the case, Taylor Kraft.

She was unprofessional in communication, did not call nor email to keep me updated as to the status of the case; she did not timely file an Uninsured Motorist claim, I had to call and inquire about that after 30 days had passed. Another progressive agent attempted to rush and send a check to close out the case while I was under a doctor's care.

When that was refused, the case was handed off to another agent who emailed forms for verifying a doctor's order of not working for two days immediately following the accident; a form for my employer to…

One of progressive insurance client hit and damaged my parked car while he was parking his vehicle. It's been 3 months and I have yet to receive any cost of the repairs. I have provided them with police report and video recording of the accident but yet this company is giving me runaround and causing all this emotional stress.

This is a worse insurance company and they are fraud. Will file law suit against the company since I have all the evidence I need plus I have few eye witneses.

The technician who came to the rescue received a fee of 40 dollars of gasoline, but actually only added 8 miles of gasoline. As the car parked in the toll parking lot, the vehicle that came to the rescue needed to pay a parking fee of 18 dollars.

I paid the technician $18 in cash, but he finally ran into the toll bar and fled. This kind of untrustworthy behavior makes me embarrassed.

My name is Ernest Dent - Claim # 18-4761270. I entered into a Claim agreement with your agent Lucy Bartholomew on October 12, 2018 for a rear end collision by one of her clients. Ms. Bartholomew was cooperative in fulfilling the first part of the claim agreement but has stalled in complying with the final part of the injury settlement.

I submitted all documents she has requested months ago for my treatments and she has refused to settle the final part of the injury claim agreement. I submit this complaint to your office to notify you of her noncompliance in final settlement of a contractual agreement made with your Company, Progressive Insurance a reputable firm.

Would you please respond as to why this claim cannot be finally and completely resolved? Thanks. I also uploaded some…

Been with progressive since 2017. After two years, recently moved in with the inlaw to save money for my wife and I to buy a house. Unfortunately I was in a car accident, hit and run. Police report even states so.

Yet now coincidentally right after I filed a claim progressive is asking for proof of residence. Their list is extremely limiting for someone for a non-owner/non renter. My mother in law submitted proof she owns the house. But they are requesting documents for my wife and I that would require us to be paying utilities, or something else that has to do with being an owner or renter.

When I consulted progressive they told me too bad it has to be a document from their list. They actually told us if we dont have the documents they wont accept anything else and too bad we can join…

I have made multiple attempts to receive a quote from your company. I provided the information required, and went above what was necessary. They are still blocking the process by trying to tell me I have to add an unlicensed resident in my apartment to my policy as a driver. This is ridiculous.

I am very disappointed and frustrated. I have never had so many issues with an insurance company. I file my claim when I got into my accident on 07/24/2019, I still have not spoken to my adjuster directly. I got my rental right away, the collision center didn’t have my car ready as expected I guess, but now I’m charged over 100$ for the rental, an no way to get my money back.

There was someone else that called me from progressive , whenever I ask him something he says take it up with the rental place or the collision place , it’s like he doesn’t know what to do , or how to handle my issue ! I don’t understand !

If I’m paying you guys 300 a month to do nothing then I may as well have handled the issue on my own! There is no clear direction on what is happening! Why do I have to…

Zero rating!!! Had an accident with one of their client. Their client was deemed at fault and received a citation. We called progressive trying to do it the legal way instead of calling our insurance. Low and behold from day one they tried to get us to do a 80/20.

Eighty percent for their client fault and twenty percent our fault, baloney, How is it that you want us to claim responsibility for when your client caused the accident. Well ,we waited for a few days and nothing changed they still wanted us to do a 80/20 no way were we going to settle for that, We ended up calling our insurance company which is no better (united auto insurance company) to fix our vehicle.

We had to come out of pocket for the deductible, towing and rental. Our insurance company sent us a check only for the…

My car was stolen by my kids dad. Just because he was my kids dad, they wouldn’t put it under theft even though I had a police report. So now it’s going to be on my record and I have a clean record.

Second of all, my two tires and rims were damaged when my car was stolen. Not only did I have to pay a $500 deductible but I also had to pay $115 for wear and tear on my old tires that got damaged when it got stolen.

Kept giving me the run around. 2/10/19 I was in a car accident involving 3 cars and I was in the middle of both. Driver that hit me was covered by Allstate but they closed the claim because there was no damage to their vehicle.

The police report says otherwise she hit me and I hit the suv. It was a very minor accident with no bodily injury just a few dents. I was gong to take them to small claims court but Progressive said not to so I didn't.

Progressive said they were going into arbitration and it would take around 4 months. I called around 2 months later to see what was going on and the person I talked to said it just went into arbitration 3 weeks ago.

It's been months and no letters or any correspondence of any kind. I called the woman who handled my claim and after many attempts…

My name is Craig Corkery . I am Jamie Jo Corkery father and she is a customer of progressive insurance . She had a claim back in February of 2018 . The claim is still disputed . I would like to have a conversation with the CEO of your company to try to finally resolve this claim .

It has been seventeen plus months and this claim needs to be settled . We have dealt with several people on this . I wanting to talk to the CEO to see if we can get this resolved . Thank you for your time .

My name is Craig Corkery . I am Jamie Jo Corkery father and she is a customer of progressive insurance . She had a claim back in February of 2018 . The claim is still disputed . I would like to have a conversation with the CEO of your company to try to finally resolve this claim .

It has been seventeen plus months and this claim needs to be settled . We have dealt with several people on this . I wanting to talk to the CEO to see if we can get this resolved . Thank you for your time .

Worst service ever received

I had a flat tire today and requested for a road side assistance Progressive redirected me to a third party named D A AUTO SALES AND REPAIR first they said they will be at the car in 90 minutes And then I waited 90 minutes and called them back and they said the person was will call me a back on my number After 20 minutes I received a call and they said it will take another 60 minutes I called up the progressive service again and asked about this They were so reckless and asked me to cancel the service and book an other one and they mentioned the other new service might take more 90 minutes Then what is the use of road side assistance if you are taking hours to get the service This is a horrible road side assistance I ever received

I hate your commercials, especially the one, 'You're not my dad. It's too negative.

I filed a claim due to an accident. I was assigned Breanna Grigsby as my claim rep. I have been with progressive for more than 10 years and have filed claims in the past and have never had any issues.

Breanna reaches out to me and took my statement. I then dropped my car off the next day at the autonation garage in chandler AZ as she suggested for repairs. I trusted progressive to take care of me. I was able to drive my car just fine to the garage.

When I went to pick up my car I had issues switching gears and there were loud noises coming from my engine and my car made a grinding noise when I placed it in park. I brought this to the garages attention and opted to leave my car there as it was not in the condition I left it in.

I called progressive and let you know. I was told no problem…

I used the road side assistance for a tow on 7-29-19. I was not happy with the process of scheduling the tow and I waited over six hours. I used the app as suggested and was told on a call back that there was no record of my reported claim.

The last three hours of waiting were in the parking lot of a closed restaurant next to an interstate and a truck stop. I am now getting my car serviced and am being told that there are more issues then my original one.

I am being told that the rear end of my car is shot and that it is due to an improper tow.

I have had a claim since May 19 and the adjustment and investigator continue to give me the run around and try to prove something is wrong with the claim.. They have both made wrong insinuations to my friends and family so bad that i talked to an attorney last week.. I don't want to go through an attorney that will take money i need to pay the boat off but i will do that if they don't stop trying to prove i did something wrong when that didn't happen..

Charles Mathis 615.766.7534 Progressive Claim: 19-1232538

To begin, I originally filed a complaint in May, hitting a deer. Once i realized I had a deductible on my comprehensive, I decided to fix my vehicle out of pocket. Fast forward 2 months, I hit another deer last week.

The headlight I fixed from the May accident got busted again, and this time I punctured a hole in my radiator, and my engine blew. When I filed this claim I stated this originally before anybody came to look at my car that my engine was gone.

The rep came and looked at it and only wanted to pay out for the cosmetic damage done, he didn't start the car to listen to how the car sounded or see the radiator overheat. He looked and saw I had no oil, or antifreeze.

He stated that I needed the car taken to a garage, and have a mechanic look at it. If it was determined that I had…