Qatar Airways

I made a booking R8VI95 on 6/3/22 paid an additional £200 for extra legroom for the 4 flights (Manchester - Perth return). On Flight QR028 my seat 19D was not allocated on check in and I was given 28H with no legroom.

I complained but flight was full. Your staff promised to report the complaint. At Doha before flight QR900 I spoke to staff as my booked seat 17C did not exist. They allocated 75A which was satisfactory. It seems that different aircraft are in use since I booked my extra legroom seats but no one sorted out the problem.

I have 2 more flights - QR901 on 12/2/23 with seat 17H,and QR027 on 13/2/23 with seat 16A and want you to ensure my seats are ones with extra legroom. I also request that you refund me the cost of my charge for extra seating on flight QR028.

Please update me…

Hello, I flew from Doha to Chennai(MAA) on Dec 9th, 2022 at around 7 pm, and the flight was supposed to land at Chennai airport on Dec 10th, 2022 at 1:50 am, But the flight reached MAA at around 5:45 am. Because of this, I missed my next Indigo flight which was supposed to go from MAA Chennai to RGIA Hyderabad and I had to rebook the flight, It cost me around INR 11000 and I waited in the airport for 10 hours. So I kindly request you to resolve this issue by refunding my money for the second flight I booked from MAA to RGIA.

For your reference, please go through the pictures attached:

Mail: melasagaram@horizon.csueastbay.edu, manideepelasagaram911@gmail.com Phone No: +19257898511, +91 9704379420

Service was very good with personal attention to passengers. Flight QR780 GRU - DOH FLIGHT ATTENDANCE :KRISHAN

Hello,

My name is Samuel. on the 28/08/22, I made a booking and placed it on hold for my friend. She attempted to make an online payment which failed after several attempt on 29/08/22. Today, she went to her bank and made a bank transfer into you Nigeria bank account for the booking I made on her behalf. Below are the details and document attached for your perusal and documentation.

Booking reference: JY5NUA (+2348036833939) Name: Loveth Chioma Nwachukwu Sunji Transaction amount: 652,239 naira only Account Name: Qatar Airways Account Number; 0012005166 Bank Name: Eco Bank Nigeria

Please verify the above claim as i await my long awaited refund. Thanks

As a follow up on the above subject: my name is Samuel Nnamani. On the 28th of August 2022, on behalf of my friend, a booking was made…

jfk to jed November 23 time 9:30 am. When im arrived to jed then im weighting 2:30 hours but unfortunately i dont find my baby stroller. And my two luggage broken.. please. kazi m hossain new york 646 807 5588

Refound money for tickets.

I have been asking for refound since november 2021.

Qatar refound my money on a credit cart that has expaired. I have been calling and giving new card informacions since november 2021 and all i get are e mails that they need new card informations?!

The financal team does not read my emails at all.

I currently reside in China and I am trying to take my 2 Husky's home, my flight is on the 11th of December. I live in Chengdu but because of the size of the dogs only Qatar and one other airline can take the dogs.

Qatar only flies out of 2 cities in China, the closest to Chengdu is Guangzhou. In order to get to Guangzhou with 2 big dogs I have to drive down. It will take 2 days to do this, because of the strict Covid policies I need to arrive in Guangzhou 3 days before my flight.

Qatar allows passengers to book space for their pets 30 days in advance and once the application has been submitted they say it will take 48hrs for the request to be processed. I submitted my application exactly 30 days prior to my flight.

It is now a week before I fly and I still have not received confirmation.…

They changed my flight our without my confirmation and they had damaged my baggage and delayed my baggage 3 days.... and I lost the flight.... horrible. don't recommend

Purchased a business class flight from Sydney to new york va Qatar as it was my 50th birthday present to myself. They ditched my seat and told me they didn't have one. After much deliberation at the airport they got me a seat in economy.

7 months later they still have not refunded me money for that ticket. Their communication is appalling with customer service. I want my money back for that first flight.. How do I get it back? It took me two years to save that 14,000AUD.

So much more to this, but limited to what I can write.

Please someone find out what time Qatar airlines closed their kiosk yesterday in Boston November 30 th 2022. 20 pm and kiosk was already closed at 5 pm. Had to rebook a flight for my mother for today with a fee and yet it wasn’t my fault.

Someone do something, this is not right

they lost my baggage 6 months ago and they don't answer my emails and calls

I recently purchased a business class ticket from Qatar Airways Website YYZ-DMM-YYZ and paid $11,144.91 CDN. The sector Toronto Montreal (YYZ-YUL) was given to me as economy and when I phone Qatar airways, the representative said Business class was not available in that sector. He said, but I can avail the Business Class lounges at YYZ and YUL, because I had a Business Class ticket. Booking Code JVQ

When I was checking in at YYZ, I found that Business Class was available in the above sector and I needed to pay an addition $360 CDN. I decided not to since it was only a little over and hour flight. However, I was refused entrance in the lounge at YYZ. I phoned Qatar Airways again and this time a different representative told me that Qatar does not offer any lounges in YYZ or YUL. This was a…

We booked the flight for 9th Nov 2022 for 2 to Belgrade. Booking ref# W7BNVG We were travelling to our client place to take official on the job training for a period of 25 days. We had all the documents mentioned in the checklist.

Although is mentioned clearly that we are going stay in the client provided accommodation along with the address in the Invite Letter, they insisted only Hotel bookings can be allowed. My Question is: Why should everyone stay in a hotel?

you need this information just as a formality or you want to know the exact place of stay? which is what mentioned in the Invite letter. So, we were not allowed to board the flight and hence we immediately cancelled the flight and the cancellation was accepted online and it showed message that " your booking has been cancelled…

Hello Qatar Aiways, 20 September i baught ticket from Qatar Airways. It was option that time to cancel and to refund full money back. few days before i canceled my ticket and i got two hundreds euro less because of service charges. I pay extra charges even i buy ticket with flexible and wanted to cancel the flight when it was not needed. I dont want to coplain and to make bad image for Qatar airline but i would like to get my money back which i pay for service hidden charges which paid unnecessery.

my booking reference number is: LNWXUQ

best regard

Fakhare Alam Khan Mohmand

I missed my flight because of a mismanagement! I came from Tunisia with Qatar airways going to Abu Dhabi where I live with a transit i Doha for 55 min!!! I was concerned because of this short time so I made the checking online! However...

I missed my flight to Abu Dhabi!!! And the excuse was that the plane parked far!!! I have a job that i can not reach today! Bad experience!

i have used the airline business class and now they have refused to give me my points .I have been asking ,called and emailed since march for my january trip and since August for my july trip .

My name is Bobby Oommen. I was on a flight QR 701 from Doha yesterday [Seat 46K] November 19 and wanted to let you know that I had a very rude experience from one of the flight attendant.

It was during the last meal, and the attendant whose name I don't know told me I have to eat "paneer" and when I told I prefer chicken as I am allergic to Paneer she was blunt and rude raising her voice telling me "I have to wait for a long time".

I didn't want to make this as bigger issue and when the fellow flight attendant whose name I don't know, but I remember talking to that nice lady earlier in the flight [who was telling me how happy she is with the job] who is originally from Belarus and who is based in Doha now also asked her about my food. And she was insisting that there is "no problem, he…

Flight QR501, I was travelling back to Toronto with my mom (I am a PR holder and my was coming with me for the first time as her supervise was approved ) the flight ground staff wasn’t aware that supervisa did not require return ticket as they get visa for 10years . They can go in and out of the country as they wish until their visa is valid .

The ground staff , person on the counter - Prashant from the very beginning was very rude and did not seem in a “mood” to ans any ques . His attitude wasn’t pleasant. He stated it is “ MANDATORY “ to have a return ticket.

And I tried explaining him it’s a supervisa , not a regular visitors visa. He and his supervisor help mine and my boarding pass and lagguage and asked me to figure out my moms return ticket or they won’t allow my mom on the flight…

I missed my flight to Abuja on 17th of November, due to poor transfer system of transfer through coach, before I could reach the gate the boarding had closed and my ticket was rescheduled to Lagos Nigeria instead of Abuja on 18th and they did not provide any accomodation and the whole blame was on me they started saying that I have delayed reaching the gate, the coach dropped me at 6:30 and my flight was to take off at 6:50 and

I had reached the gate by 6:40, the stay at airport was a real struggle for me in the airport port, and I had to spend 200$ to book a ticket to my destination (Abuja) and I was delayed for 24 hrs, upon all this the representative who coordinated my reschedule was behaving as if he was doing a favour on me, I really regret my travel.

Qatar air advertises as best in the world. Our ( my wife and I) experience was beyond expectations on 10. October 2022 flight qr0989 to Athens via Doha and return on 10 November flight qr0904.

Firstly we had choose Qatar as they were supposed to flight out of Canberra where we live. 4 days before departure we were informed we need to go to Melbourne for departure to Doha. Different airline, more time needed, more inconvenience.

Same applied to the return and we had a long delay in Melbourne flying with Virgin to Canberra- just what you need after a long flight. Caused by Qatar! During flight we experienced a lazy crew. It took more than 90 minutes to clear tables after a meal.

On the 12 h flight from Doha to Athens one toilet got out of order (no sign) and trotters were not cleaned in…

18th October, 2022

The Group Chief Executive Qatar Airways Qatar Airways Towers 1 Next to Al Manna Building Airport Road Doha, Qatar Dear Sir, PETITION TO THE MANAGEMENT OF QATAR AIRWAYS OVER MY SORDID EXPERIENCE AND DENIED BOARDING OF LAGOS-DOHA-HEATHROW FLIGHT QR1408 BY MS. MARIAM, THE STATION MANAGER AT THE MURTALA MUHAMMED INTERNATIONAL AIRPORT, LAGOS, ON THRURSDAY, 6TH OCTOBER, 2022 This is to bring to your attention the sordid experience which my family (comprising myself, wife and three kids aged 5, 7 and 10 years) had to suffer on Thursday, 6th October, 2022, majorly due to the unprofessional and exploitative behaviour of one of your staff- Mariam, a Kenyan presently serving as your Station Manager at the Murtala Muhammed International Airport, Lagos, Nigeria. FACTS OF THE MATTER…

On November 4th coming from Nigeria my flight was 8:30am to Doha I was on time I got in to boarding and the Nigeria Qatar staffs brought a weighing scale to the boarding entrance weighing hand luggage and if your hand luggage is over 12kg you will have to tip them or they will ask you to take some of your stuff out and leave it and fly later take it to their office and

shared but I refused to pay or tip them and I also refused to leave any of my stuff and fly so they whole staffs there on morning duty at boarding at 8:30 refused to let me boarded the plane they came to me and said I should continue speaking English that thw will make sure they shut the plane door against me and I will have to buy a new ticket and they did shut the door and

the plane took off because I refused to tip them.…

I and my handicap daughter just traveled with Qatar Airways from JFK NY to Doha Qatar. We experienced very rude and obnoxious behavior in the flight and it even got worse. There was no one available to assist my handicap daughter at the airport.

There is no sense of respect or concern for a disable person. I myself will file and complaint in our judicial system in the United States how Qatar airways treated my handicap daughter. After all she is human as well.

Qatar airways needs to understand the needs for disable person. My attorney will file a law suit against your mistreatment to my daughter. I personally hold responsible for the pain and embarrassment Qatar Airways & the crew caused my daughter.

The worst experience of mine & my daughter life to fly with Qatar airways. My ticket…

I was booked on flight QR1456 from Harare to Doha on the 31/10/22 and unfortunately the flight failed to take off because of a technical problem and we sat in the plane for 3 hours whilst they tried to solve the problem and unfortunately failed and cancelled the flight around 2300 hours and bussed people to hotel.

Passengers didn’t have any meals that night and today the 1/11/2022 Qatar has failed to update passengers on the situation as many people have missed their connecting flights and don’t know what’s going on. I don’t know if it’s because of the region they are flying in where they do not care about passengers’ welfare.

Qatar refused to pay the bills. I will definitely never fly Qatar.

Accused of skipping check in queue when in Jakarta by aggressive staff member. There was no line it was just everyone joining the queue from different angles. None of passengers had a problem bar him. Aggressive and very very rude.

Told me karma would come my way which is disgusting. Other than this the company is 5 stars every other staff member was lovely but he has let down your company massively.

On October 29th i was informed by Qatar Airways representatives that because i use supplemental oxygen, i would need a doctors note or a 18 hour battery ( i had a 12 hour battery plus a wire which plugs into the airline ) was told i could not board and there would be no penalty fees, this was added to the notes in Qatar customer service.

My travel agent is saying that his records show i was a no show at the airport and i have to pay fees. I was tuned away by Qatar so i should not pay any fees. I am unable to book another flight without paying additional fees.

I am seeking assistance in the matter. I have been a loyal customer of Qatar Airways for the last ten years and have never had an issue traveling with my oxygen, this was the first time this happened. I need this resolved…

Dear customer service,

I have been your costumer for so long, my parents, and my sisters they all travel with your airline .. you give a really good service BUT, today Sunday 10/30/22 # QR732.. one of your employees at the check in desk, ( he was African American) treated me really rude .. i bought over weight online, paid 52USD, for 9Kg of excessive weight, I was over 0.5 that means my bag weighted 9.5Kg, the scale wasn’t fixed and it was changing between 9.5-9.2KG First he dropped the “F” word and said F-ing passengers don’t know how to weight before to get to the airport, and then he made me to take something off my bag to make it EVEN on 9 KG, knowing I don’t even have carryon or handbag… 2 suitcases that’s all I had .. come on.. I never had someone making passengers to take things…

Dear all Recently I travelled from Sydney Australia to Zagreb Croatia with return ticket. 08. 2022. and then from Doha to Zagreb with flight number QR217. There was not any issue and the flight anded as expected. Problem occurred on my way back to Sydney.

The flight was from Zagreb to Frankfurt and then from Frankfurt to Doha and finally from Doha to Sydney. 2022. where I should take a flight to Doha end so on. but it happened that that flight from Zagreb to Frankfurt was late and myself and some other passengers couldn't board the flight to Doha which was flight QR70 because flight was already closed.

That is where the problems and humiliations started. At first they tried to tell as how that was our fault and after that they sad it was Croatia airlines who is to be blamed.

However I…

my company choose qatar airlines to book my ticket from miami to doha and final destination manila on june 15 2022 when arrived in final destination my baggage was missing until now i'm not happy because all my personal belongings and gift to my family was lost for more than 3 decades as a seafarer this is my first lost baggage when i contact costumer service only promise i heard to them but until now nothing happen

My case number is CAS-2084508-KOY6P4. You have copies of my receipts and details of our complaint. (I am 78 and my husband is 80) We requested a cash refund. Our trip was from March to May and we still haven’t had our refund.

We saved you money too, as it would have been two nights in a hotel, but I phoned my sister and we stayed with her for the second night. Please respond ASAP.

I have coeliac disease and so I requested a gluten free meal which was not provided. My flight was from Khartoum to Heathrow and I had no food. ETKT 0652144749578-2 Date was 23/1//2022 seat number 59E on the Doha to Heathrow leg of the journey

After using Qatar Airlines for a trip to Honolulu my husband and I arrived at the airport for our return flights to be told that our flights had been cancelled, no notification whatsoever was sent to us, Qatar refused to reimburse us for a hotel and changed our entire flight schedule with no remorse for the delay of a day.

Just wanted to inform you about the ordeal I went through because of the very rude and curt behavior of a customer care manager Mr Jimmy at Hamad international airport yesterday 25-10-22 at Gate no 2 . Me and my husband were all geared up with documents to go to Umrah and he refused to let us board that is understandable as there was an issue of mismatch of the profession in QID and visa.

But the appalling way we were dealt with was uncalled for the tone of the manager was unacceptable and he didn’t lift a finger to help us and misguided us to go to Saudi embassy to get the visa stamped which they don’t do causing us a great deal of stress. Alhamdulillah there were other staff who explained things I hope you seriously look into the matter as unpleasant people like jimmy are not required…

Terrible service!! Lost our luggages for more than a day. Didnot compensate for shows that we could not go. Even worse at check in at Heathrow terminal 4. The staff are rude and very impatient!

Qatar airway rob customer 300 USD at hongkong transfer desk for hand bag over weight fee 7 kg. (checked in bag in shenzhen shekou port) 1, I did not buy anything in duty free 2,i have only one hand bag with me 3, when i check in in shekou port. no body inform me hand bag over weight 4, in case you when i check in. i will express some thing from checked in bag. 5, 7 kg strict control!!! the gross weight of my hand bag is almost 4 kg.

it happens in transfer desk. and the people work there with very bad attitude. tell me complain the shekou port and complain as you like

Booked a flight on 22 June for a family of 4 for a 15 Dec 2022 trip. Was changed multiple times by Qatar Airways. Then Qatar take it 1 step further, and removed my name from the booking (from a flight of 4 to a flight of 3).

Then Qatar added a new flight (SIN - DOHA) for the flight of 3. Been ignoring me since 22 June (initially says will investigate and get back to me, now totally ignoring me). No response, no refund. just flat-out scammed me with their incompetence.

They didn't give my parents a wheelchair, my dad fell trying to climb down the stair of the airplane, got injured and was put on antibiotics for 8 days as his wound got infected. pathetic staff and policies. i have complained to the airlines and haven't received a response in months.

My booking VRWOV9 Platinum level Privilege card 406642648 flight LCA-ATH-DOH-ICN on 15/15 Oct 2022. In ATH no record of my platinum level on my two boarding passes and as such no update until I reach DOH for rectification. ATH-DOH seat 4K my meal selection not available anymore; DOH-ICN nearly 4 hours delay seat 2E again my selected meal not available anymore.

lot of reasons for being disappointed by the service of an airline which claims being number in the world for 2022. please let me know how you can answer to this complaint? thank you for taking high attention to this message. best regards. Didier aulet

I was contacted by Qatar Airways on Tuesday 29 September informing me of minor changes to my booking flying Business Class to the Maldives on 26th January 2023. Being concerned about this I contacted my Tour Company TUI and spoke to a Senior Advisor Mr Peter Taylor we spoke in great detail about this payment and then received an e mail from him stating that the changes are indeed very minor and

would be accepted by TUI at no charge to myself the customer. I have checked my bank account and find that the payment of 557,56p has sent to a company called AIR FARES KEY who now have this money. Because of this very sad situation and comments made by TUI I am asking for a refund of this money and look forward to this money being paid back into my bank account of which you have details.

I boarded a flight from Canada to Lebanon with Qatar airways, I arrived in beirut July 1/22 none of my luggage arrived with us, latter on they began arriving one at a time, today Oct 11/22 I still have one piece of luggage missing, I filled Pir on Aug 11/22 and up to this date I haven’t got any compensation or feed back. My claim# BEYQR26493.

Would you please help me to get this issue resolved. Manhal Barett

I inadvertently booked the Lite category for my Business Class from IAD in September 2022. When I reached Doha airport after the 13 hours flight, I went straight to the Business class lounge, but I was turned away rudely stating that I booked Lite and am not entitled to the lounge.

Surprised by my mistake I would have paid the additional fee to enter the lounge (which I had used previously and at that time there was no Lite or whatever, just Business Class). Instead of showing hospitality to their valued customers, I was told to go to the Silver lounge.

It took me 45 mins to find it. The Silver lounge was mediocre at best compared to the fact I paid for Business Class for my entire trip.

In this email, I have highlighted the unfortunate events and treatment I went through during my recent flight with Qatar Airlines. I am a frequent flyer and have never experienced such events until now.

My original flight from YYZ to KTM was booked for July 1st, I had to make changes because my cousin's wedding was on June 30th. I paid AA the change fee and requested for date change for June 28. However, there was an issue with my reservation, and they had to issue a new ticket and the date was July 3rd. I checked in and went to the airport. There was, although, no definite answer about whether I would be flying on that date as planned. The airlines kept changing my ticket without my knowledge. When I contacted Qatar Airlines, I was informed to contact American Airlines as they had taken…

I travelled on September 19 th from United States iad qr708 to Doha and qr620toPakistan transit was doha. due to mistake boarding time and is on record never call passenger by name is on record . Then I got next flight pay $425 US dollar .

and also final destination my both luggage completely damaged. I am disputing. My damages . My number is 03179666333. I hope some one will contact to me thanks I am in Lahore Pakistan

I traveled from Johannesburg, South Africa on the 20th of September 2022 with Qatar airways to Doha then connected to Poland,Warsaw on the 21st of September 2022. Booking reference P2DQDJ. Upon arrival in Poland,discovered my suitcase was damaged. The wheels were broken off on one side.

Why was I not informed of such negligence? Bag was stuffed with cellotape in the damaged area.

Dear All, on 20th June 22, I made a change to my booking MMIVBZ, from Jakarta to Milan Malpensa. Flight was planned on 5th July and I changed it to 3rd August. The pnline system charged the credit card but I haven't received the new tickets.

I wrote to Live Chat Assistance and the lady told me that there was an error online that is why the ticket was not issued, furthermore the price was wrong and the difference price due was USD217 and not USD149 as the sistem charged me. She asked me if I would like to confirm the changes and that Qatar will refund the amount to my account.

But until now I haven't received it!! I can send you in attached the chat conversations. I would appreciate your answer and hope to recieve the refund as soon as your earliest convenience. Regards Paola Cavalli

I was traveling from Phoenix, AZ to Isfahan, Iran on August 1st. My CheapOair Booking # is 76563555. My flight was going from PHX to LAX then LAX to DOH and then DOH to IFN. The layover in LAX was supposed to be 3h 20 min.

After I got to the departure gate to DOH, Qatar Airways announced that the flight has a delay of one hour and they kept announcing the delay every hour until before12 midnight that they started boarding. All passengers were on board by 12 am and were waiting to take off.

We were all siting still for 3 and a half hours in the airplane until at 3:30 am they announced that the flight is cancelled!! During the initial delays and waiting to take off, no food , no refreshments, just some water and some chips!! Very Very Poor Service.

Then they told us to go get your luggage…

Summary:

Sub: Issues we had with the confirmed travel itinerary.

Booking Reference (PNR) - 4PMPKP

My wife and I are senior citizens, and I am 80 years old. At the New Orleans airport, we could not get boarding passes all the way to Kozhikode.

1. Airline knew that our flight from Doha to Kozhikode will be missed because of the delay in Dallas. We did not know that. 2. We had to get the luggage out and re-check it into Doha flight in Dallas. 3. We missed Qatar flight from Doha to Kozhikode. Next day, to get Indigo Airline boarding pass we had to stay in line at 4 am. We lost $35 each we paid extra for Isle seats when reserved it in USA. 4. No hotel accommodation was provided by Qatar Airways for the night stay. Not even a place in the lounge. We were stranded for more than 12 hours with…

I booked a ticket in Qatar Airways for flying from Bangalore to Berlin on 12th September 2022. I booked a ticket with you guys and in the ticket it had your logo in it. The trip included a flight from Bangalore to Doha and then from Doha to Berlin.

But later I learned that the flight from Bangalore to Doha is "Operated by Indigo". Not sure what that means since I booked the ticket seeing the brand name "Qatar Airways". That's fine. I am a student and I called the Qatar helpline to clarify if I would be allowed to have an excess baggage of 10 Kgs if I Signed up for the student Club.

They clearly stated that it's totally fine to show the card at check in and they would permit 10 Kgs extra. When i reached the airport, I had to go to the Indigo counter during check in and they charged me…

Summary:

Sub: Issues we had with the confirmed travel itinerary.

Booking Reference (PNR) - 4PMPKP

My wife and I are senior citizens, and I am 80 years old. At the New Orleans airport, we could not get boarding passes all the way to Kozhikode.

1. Airline knew that our flight from Doha to Kozhikode will be missed because of the delay in Dallas. 2. We had to get the luggage out and re-check it into Doha flight in Dallas. 3. We missed Qatar flight from Doha to Kozhikode. Next day, to get Indigo Airline boarding pass we had to stay in line at 4 am. We lost $35 each we paid extra for Isle seats. No hotel accommodation was provided by Qatar Airways for the night stay. Not even a place in the lounge. We were stranded for more than 12 hours with a lot of anxieties and stress. 4. In addition,…

Hi Me &my family travelled on August 17th on Qatar Airways. We are travelling on Qatar first time in our lifetime & customer service was really bad. We carry our laptop bag from Philadelphia to Thiruvananthapuram &while coming back they told not to carry that & make it as one luggage.

No one from US told us about this while going from Philadelphia. I was fine making it as one baggage but the qatar airways staff was not at all nice to us. There was few family having the same issue while travelling.

It was my firsrt experience in Qatar & it was not at all good. My kids was frustrated during the wait. They were hungry & they said they are not going to travel in Qatar again.