Qatar Airways

This by far the worst airline I have ever seen flight crew are very bad not good attitude very unprofessional and very bad food next time it’s not worth my money I would use it though different airline.

Hi flight no: 1368. Seat no: 33b durban to doha.. I'm very disappointed with the the air hostess Mr David. Has no way of talking. Very rude and arrogant. I just entered the plane no place on the over locker so I was walking down the and he comes to me Asking me in a tone of voice go to your seat.

Not asking me what's my seat number or what's the problem. I normally fly with qatar airways. Please I will like a response for you.. com Contact no: +27614965830. Thank you MR SH BADAT

I used Qatar airways on 21 August 2022 from Nigeria to Dubai and it was a wonderful experience. The return journey turned me into a begger, I was humiliated with emotional toture at Dubai airport. I was charged despite having ticket that reads 2pc,1pc. All effort to get further explanation failed. I was made to pay for 2 of my Bags including the Hand Language.

Attached is the ticket and the receipt for payment.

I seek for refund of the $544 paid

2022 at the JHB check-in is extremely poor, no client orientation whatsoever from the Supervisor with a name Nitara. She refused to provide her last name saying for data protection purposes. I am a frequent flyer 568622269 and have been travelling to Kabul via Doha and Islamabad since Jan 2022.

I use UNHAS flights from Pakistan to Kabul with transit period of less than 4hrs. Based on directive from Islamabad authorities, we do not require a Paki visa to transit Pakistan within 24hrs. I have never had issues previously travelling this route for the past 8 months and I travel it every 5 to 6 weeks till today with Nitara blatantly refusing to let me board despite me showing them the confirmation letter from Pakistan authorities outlining visa is not required for transit of less than 24hrs.…

On Aug. 30, 2022 I was supposed to take flight # QR 246 from Istanbul to Doha. At the airport I was directed to go get my PCR (Covid-19 test) which I did but it took some time to give me the result.

When I went to check in I was told that hey closed the economy check in counter and that I have to go talk to the supervisor who told me the same thing. At the same time there was a lady passenger checking in at the business class counter.

I told the supervisor that he can check me in since that counter is still open and that passenger is still being helped but he very rudely refused. I asked him whom can I see for help and showed me the customer service number to call and that was a 974 code number meaning I have to call Doha for help and without any Turkish sim card I could not do any…

Hi on the 5/9/2022 we boarded the airline QR908 Doha to Sydney at 20:30. After a 15 minutes of flying we did an emergency landing back to Doha. The fire brigades surrounded the plane. We were only then told that there was an issue with the wheels and a smoke detection alert.

As we disembarked there was very little information, guidance as to what steps would be taken, and what should happen to us passengers should our flight be aborted. Passengers had scattered to obtain complimentary food.

However after this there was mayhem. We gave our passports with the promise of accommodation. After waiting for 3 hours we were told there was not enough accommodation for all. I booked at the newly operated hotel Oryx room 310 conf.

No 726632 650 local money $188 American. But this was of little…

I always travel through qatar airways because it was best when it comes to luggage allowance but, this time I shocked,they changed luggage from 2 pieces to only one if I travel first on a local flight ,my city don't have flights directly to qatar airways route hence they don't allow two luggage, although I have to go into three fights to reach my final destination ,So, airway canada don't mind but they said qatar airways isn't agree to that . Very disappointing and at this time qatar should think of people travel to attend olympic games at Doha.

Very poor customer service and mishandling of customers including myself on Qatar airways. I want a refund. I was harassed and mistreated by airport staff and our flight was delayed nearly a full day

Please refer to my booking reference NI22DW. for travelling on 11th August 2022 (MCT_DOH_LHR) and return on 27the August 2022 (LHR-DOH-MCT) and booking Ref NJ9RB6 of my spouse (Mrs. Pervin Mustufa Durwesh who will be travelling on 24th Sept 2022 LHR-DOH-MCT) During my recent travel to UK from Muscat and back, I found that although I had purchased online tickets through Qatar Airways, the flights were operated by Oman Air and

British Airways respectively (Via Doha as transit airport). The online check in facility was not available, and when I complained, they said its not possible since the Airlines were not Qatar Airline, but they were by Oman Air and British Air.

The boarding passes for onward journeys were not issued either at Muscat Airport during travel to UK (LHR), nor at UK (LHR)…

My name is Penny Wainaina, and I'm writing to complain on behalf of my mother Pauline Njoki Mwangi. She traveled with your airline Qatar, on 30th August 2022 booking Ref no. OG6JMB, IAH TO NBO. It took her two hours to get checked in yet we arrived in good time (2:30 pm) having already checked in online.

This is because the check in representatives gave misleading information about the carry-on and backpack policy.

First they said it needed to weigh 7Kgs each, so we fixed that and got at the back of the queue only to be told again by the next representative that they needed to weigh 5Kgs each causing us to fix that and go to the back of the queue again.

This was very stressful especially for my 74 year old mother who by now had to be rushed through TSA check to be able to make it to her…

20220903 0740 UTC

Sirs,

You have not had the courtesy to respond to my previous complaint, also submitted by email (copied below).

As a result of Qatar ground staff failing to honour the reservation for my flights BKK – DOH – LHR, and not providing any rebooking assistance or refund, I was stranded at BKK for 48 hours before being instructed by BKK immigration to return to VTE on 2 September 2022.

This created further problems with Laos Immigration authorities and I now have to fund a return booking from VTE to LHR before 6 September 2022 or be detained. As you will know, the majority of flights route via BKK and there is no seat availability so I am unable to return to work on Monday 5 September 2022 and may lose my employment as a result as well as the possibility of being detained…

Hello, I am writing a second complaint because there was no response to the first one, I sesilia samushia with my husband besiki gochelashvili and my 6 month son demetre gochelashvili traveled with your company from Doha to Philadelphia on 06/29/2022 and lost my luggage, I received 2 bags and a car seat in 3 weeks, but one bag and a baby stroller are still missing, I have been waiting for my luggage for more than 2 months, or can you bring them to me? Or give me compensation, this is already very irresponsible from such a big company

Sirs,

Good day. I arranged a flight booking LREDVG as follows:

QV441 VTE - BKK 31 August 2022 to connect with QR 831 BKK - DOH 31 August 2022 to connect with QR11 DOH - LHR 1 September 2022.

Check in at VTE provided through booking for my suitcase VTE-BKK-DOH-LHR but only a boarding card for the VTE-BKK segment of the itinerary. On arrival at BKK, about 1330, I followed the transfer connection signs to the zone for Qatar Airways but there was no desk indicated. I proceeded to the transfer security check point, just a few metres away, where my passport and VTE-BKK boarding card was checked. A supervisor was called and requested a copy of my itinerary and baggage tag which showed the through booking so I was cleared into the departures area. I was advised to watch the departure boards and…

I lost my baggage of flight QR640 dated 13 june 2022 and still did not receive after informing several times. File ref is DACQR200553. Kindly help to receive the same. My mob no. 008801732548626. Thanks.

The issue with Qatar airways was that on the 28th of June 2022 we had a flight from Heathrow London airport to Kathmandu Nepal airport but we had a connection flight at Doha where we had a terrible experience at Doha because we missed out flight to Nepal because of a delay in Heathrow airport. Our experience was with a diabetic patient with other problems included it was horrible we had to wait for 3 hours in a queue to receive our new boarding pass while waiting the person with diabetes was about to faint as his blood glucose level was very low and

he wasn’t able to take medication cause no food was available.

Also the service was very poor we all felt neglected that day however after a long wait we did manage to get food for free but it was not enough.

Furthermore, we had to wait for…

I reached Jeddah yesterday from Toronto (Toronto -Dublin - Doha - Jeddah) but my luggage did not arrive even after 24 hours. I called the number given to me (SGS - Saudi Ground Services Company) but no body picked up the phone.

My booking reference number: 4FULIL The tag numbers of my luggage: 0 014 AC 811982 0 014 AC 811983 0 014 AC 820259

I was due to travel to Bangkok from Harare on business from 28 Aug - 2 Sept. On the 28th if August I was denied entry by the Qatar staff after being cleared by the entire ground control and immigration for all queries raised by Qatar airways staff.

First she had an issue with the authenticity of my passport once this was cleared by immigration and airport staff she said my covid vaccine wasn't valid. all resulting in me being offloaded from the flight. My brother who was travelling with Qatar from Johannesburg had not issues which is what prompts me to believe that this individual named Agnes was acting unprofessionally.

In the last month alone my family and family business have used Qatar more than 4 separate times and this treatment gives one doubts as to using the airline for future…

Myself Nishad SHERAFUDEEN, on 27th June 2022, Qatar Airways staff make me in big trouble, me my family (wife and with 3 kids) was supposed to travel to my destination Trivandrum. My flight was at 19:25 I took the boarding pass at 16 00 O Clock and I reached the counter early, I was waiting in the queue and I was informing the counter staff and

the supervisor KARTHIKA again and again that my time getting close for boarding, but she was telling you have enough time and wait and she was allowing other passengers out of the queue and their time ,later when they accepted the mistake , they told me to wait and they rushed my family and took the luggage for check in.

My family completed the emigration and went to the gate for boarding but they closed the gate telling the time is up. I contacted…

I had booked a business class tickets for my parents. I had been told that I can change the date of my flights without any charges for the first time, only condition was to call qatar airways before 30th september as the travel date was on 6th October 2022. When I called on 27Th August to request for change of flight for 30th November 2022, they told that the change fee, penalty fee etc will apply and i have to pay extra 3, 20, 000 INR. This is unfair and wrong information provided few months back. Airlines simply charging extra as the fares have increased, the customer service representatives were rude.

Booking reference - P3ZPKV

In June 2022 I bought tickets for me and my daughter Anca-Maria Onita for our travel to Thailand and return to Romania on 28. 2022. The purpose of of our travel was to visit my husband who works in Bangkok.

Upon our arrival in Bangkok Int'l airport and after waiting in line for 3 hours we've been informed that he flight is overbooked and as such we will travel back home with the next flight. I consider this unacceptable at least because we paid for those tickets for almost 3 months in advance.

On the other hand, because of this I am not able to get to my work place in time meaning that I lose appointments with my patients ( I am a medical doctors). Considering all the above I would expect clarifications and compensations from Qatar Airline, reserving all my legal rights if my claims are…

I had a flight with your airlines dated 8 April 2023 with flight number QR931 CRK-DOH, departure time 1825. I just have one concern regarding frequent flyer benefits. Since i am a frequent flyer member for almost 8 years. I flew that date with my friend Mr Michael De Gusman ( not even a frequent flyer member ) but he is the one who got an upgrade from economy to business class. Who did that happen????

Where is your concern with your frequent flyer members??? Just asking. You can check the validity of my complaint with your record. And please give me feedback. Thank you.

Hello, my name is sesilia samushia, I was traveling from Qatar to Philadelphia by Qatar Airways in 06/28/2022 with my husband Besiki Gochelashvili and my son Demetre gochelashvili, we had 3 bags, carsit and baby stroller and We lost our luggage, after few weeks we get 2 bags and carsit but One bag and a stroller are still wanted, I had so many baby’s things in bag and we need ours stroller

Good evening, My flight has been on the 22nd of August from Cracow to Salalah with two overstops- one in Warsaw, another one in Doha. Everything was ok till Doha. In Doha I got, unexpectedly, a ticket to Muscat and then from Muscat to Salalah.

I really did not understand, why it was happened. My journey was much longer than supposed to be, around 17 hours instead of 11 and I had to stay in Muscat for all night. 55 on the 23th of August and unfortunately I was in Muscat at this time. 25am.

Also the price on the ticket was different than I paid, was cheaper. I paid more money to have a shorter journey and instead of this got a cheaper ticket ( on the printed paper, did not check yet on my bank account) and the journey was much…

There are some differences. silver priviledge, member 500855441 1. Qmiles. I am missing Qpoints. In February 2022 I had 191 Qpoints. In the meantime I had a few more flights but the dashboard shows still after every additional flight 191 (instead of 274 Qpoints) 2022: 29.03 33 07.06. 16 08.06 9 25.07. 25

Total missing 83 Qpoints

25.08.2022 And now comes the highlight: instead of adding the 83 Qpoints (flights between Feb 22 and July 22) are you reducing from 191 to 161! The existing number of Qpoints is even reduced below the 191 Qpoints I had in the dashboard since Feb 22 to 23.08.22.

This airways delayed my luggage and more than one week i still not getting my luggage back. The worst is their customer service is not helping at all, they keep on saying like baggage service is not their customer service job.

They told me to contact through whatsapp. The worst is not body is replying the whatsapp.

My name Sathiya and I have had worst experience with Qatar Airlines. My departure date suppose between Jun 20, 3:40 AM and Jun 20, 3:55 PM , however it took 24 hours more delayed, I landed Jun 21, 12:30 PM due to inability of Qatar airlines customer care and officers. They haven't provided any lounge or hotel rooms , we were on the floor with my 2 kids around 12 hours at Qatar airport, addition to that they send me to Switzerland for the connecting flight which was not on my travel itinerary

5 years ago. My bookinf number is SFNOA3 and ticket number is 157-2361466909. I later changed this ticket to an open ticket through customer service because I was in covid.. When I called customer service, I told my ticket number and they said I can change this ticket for 2 years.

Then I called customer service again because I did not receive any mail to my mail address. The person on the phone said I could change my ticket until October 2022. Currently, when I wanted to change my ticket to attend the conference in Qatar, they said that my ticket was a promotional ticket and I could not change it.

When I checked on the website, they said that I could make changes within 2 years. I am a victim right now because there is a misunderstanding caused by the customer representative of Qatar…

My parents had to return to Pakistan from Jersey (Channel Islands) on 21st August. They are old people with multiple medical issues including knee surgeries and issues making them absolutely incapable of handling any issue during travelling. For this very reason, we had booked their ticket through Qatar Airways, as only they were taking them from Jersey to Karachi without having to collect and deposit the baggage throughout the journey.

Qatar Airways, themselves had arranged the flight from Jersey to Heathrow through British Airways which BA has now cancelled. Instead of addressing the issue and providing any alternate within couple of days Qatar Airways asking for hefty money i.e. 130,000 PKR per passenger to rearrange the flight. Alternately they are asking to accept delays up to 10…

Before travel 3days I called Qatar airways for travel restrictions for covid to my family and the representative told they are not supposed to tell anything about travel requirements and the passenger has to go Qatar airlines website on their own and read the travel requirements. When I asked other airlines are providing good customer service and covid travel requirements to passengers the representative told they don’t care about other airlines and behave very rude, didn’t respect and careless reply to the customers.

i called Qatar airways 10 times before my family travel for travel requirements and the customer care never responded. Then I manage to enter details for my family and asked customer care that on the website it didn’t ask to upload any PCR Test but they never responded…

I was travelling return from brisbane to dublin My bording pass was toreup at boarding gate in Doha by Stewart and issued new card with a different seat number i paid for my seat as i was wheelchair assistance passenger travelling alone and paid for seat to suit me as i had brace on my right knee i was stressed out for the rest of my journey can you issue a refund for seat i paid for but

did not receive eticket 1572398762330 also i did not receive and bonus points for joining you privilage club Regards Mary O Neill

My baggage was lost between flights connection. Already at the airport, I filled up a report and was been told that they will bring the baggage in the next morning. Already afternoon I have called for several phones numbers unsuccessfully, and finally they picked up the call ( number 33072482).

Was been told that the baggage it’s already drop and they will drop in my house after 6pm. Anything happens or even a phone call. Very unprofessional.

went to first class Boarding counter which was vacant and no passenger was in waiting I request the lady on counter for check in due to my problem of not able to wait duo to joint problem but she refused and misbehave very rudly . after some time she started check in of no of passengers of economy class but not me .

Pl rectify the complaint Thanks Dr Saleem from Pakistan flight time from Male to Doha 10-20 AM QR677

Sir, ma'am,

My name: MARC VAN DE VELDE My frequent flyer membership 511823402.

Today i tried to book a business retour flight: CRK-BRU deparrting 25/8/2022 BRU-CRK deparrting 07/9/2022

I choose the payment option Creditcard + Avios points.

However, on paymment through a third party website, something went wrong:

A, i did not receive an email with confirmed booking,

B, My Qatar Airways dashoboard did not show a booked flight

C, My Avios balance was redcued to 0.

I cannot confirm if my creditcard was charged for the amount of appx. 2300 euro.

Questions:

1. Do i have a confirmed booking CRK-BRU- CRK departing 25/8/22 and 7/9/22 ?

2. If yes, can you send me booking details ?

3. If no, can you reinstate my AVIOS balance, as I need to book again, and want to try use the Avios points…

My wife and children, are in DOH as I write this. They were promised a hotel, after your airline delayed their fight causing them the miss their connecting flight. Now they have arrived in DOH they were told that the hotel is for gulf region citizens only.

Even though they have iqarma for KSA. They are now expected to wait over 12 hours in the terminal after a long flight from BKK. This is totally unacceptable and racist. I will take this further.

Hi,

I had a problem with Munirah from Qatarairways' customer service in the United States. I participated in a live chat to ask a basic query. I didn't hear back from her. I tried to simplify my inquiry by providing her a link, as shown in the images below. She ended the session after 30 minutes. This is not acceptable.

Thanks Eslam

Tragedy of the Qatar airways flights:

- 1332 Doha- KRT - Doha of July 30/2022. Scheduled to depart KRT at 00:50 Am and arrived Doha, Hamad at 05:25 Am. Unfortunately, this flight has been delayed for more than four hours without any notification until passengers reached the boarding gate at KRT then stopped. Passengers were called for boarding at 04:02 and flight took off at 04:47 Am and arrived Doha at 09:09 Am, which resulted to miss the flight below Doha- SFO. The next connection will be at least 24 hours stay at Doha, Hamad airport

- QR737 Doha, Hamad – San Francisco (SFO) July 30/2022 scheduled to depart at 08:15.

The flight above also delayed for more than 7 hours and departed the next day July 31/2022 at 03:20 afternoon instead of 08:15 Am. The issue is the Qatar airways staff…

Did not found my checked in baggage at arrival destination

I am Aniket Chanda. I have arrived in Ireland (Dublin airport) on 5th August with Qatar Airways. My flight was from kolkata to doha (QR0541) and doha to dublin (QR0017). I came to know that my checked in bag (trolley, company name: Carlton) has not arrived in dubin.

I filed a complaint ( ref no: DUB2698040), and the sky handling partner has given me a report of my complaint. It has been two days that i didnt receive any calls/email from them regarding my bag. The tracking system is pathetic as the whatsapp chat link for baggage enquiry is not working.

It is a vague system. I have called the Qatar airways almost 20 to 30 times, and no one has given me correct information. I tried calling at Sky Handling Partner, but they are not receiving my calls and not responding to my email. Please…

I was flying from Melbourne Australia to montreal canada(30hrs) They wanted to charge me for bringing a stroller because i had bought at child ticket for my 22 month old and not a infant ticket. When i arrived i Montreal the qatar airline workers wanted to help retrieve my stroller as i was struggling to get my baggage and hold my child and i mentioned to them they wouldn’t allow unless i paid extra baggage and they said thats not right.

Lost fragile baggage for 18days. phone calls, emails nobody come back to you. Ref nr ARN2657562 World tracer ref ARNQR13102 Date 19 July 2022 Ticket nr 1576757149653 Tag nr QR317212 Flight nr QR0167 Please help and What we have to do to locate this lost luggage and get it delivered or pick up at Stockholm airport

Hello Dears,

I don't know if this email will reach anywhere or you will just ignore it, but here is my complaint: My booking ref was : WBMJRZ I was going from Malaysia to Cyprus with a pet. I called the Customer support many times to ask about many things. Finally I knew that If I will transport the animal they will take my payment online! Meaning I give them my cards numbers, date on card, CVV etc.. First I was reluctant and I didn't go for it. Then I saw that I had no choice so I gave the info of my card and paid my pet's bill. This was my first time EVER I give such info over the phone. No one ever knew these details.

Suddenly 2 days ago I got surprised that i had fraudulent transactions on my account. And the thief kept squeezing my account many times. I am not blaming the person who…

I have been waiting for over 3 months for my delayed luggage and haven't heard anything from anyone after a few days when it was initially delayed. Every time i call for assistance the call doesn't go through and all other lines such as text have no one bothering to message back. I have filled all the necessary documents and followed their procedure and yet they don't even bother going through with assisting.

My is Mery Kuyumjian, my friend Anna Grigorian and i booked flight with Qatar Airways from LAX TO ARMENIA/YEREVAN, Flight date JUNE 29 and returned JULY 27. After we booked we decided to get extra space seats because i have a problem and i needed extra space seat and paid for it.

Seat #16K and 16H We got from LAX TO DOHA, But on the way back our seat #30A and 30C was given to some one else. they gave us seat #40Dand 40E WHICH Was in middle isle. I have a problem seating to long and i have to get up often, that is why i bought the seat and it was very inconvenient to seat in the middle.

We want to get our money back paid for the seats we did not get. I want somebody get me back with this issue. net 8183598425 i will appreciate if some one get us back with this issue. Thank you

Flight canceled due to overbooking. Connection were delayed and waited 24 long hrs at Doha airport. Reached next day at Montreal and found my connections were not confirmed with Porter airways by Qatar.

My locater # J6D7JK. Next flight they gave us47 k n J which was behind the tail. They did not help to us for upgrade. They did not issued our paid seat. Very bad impression.

Dear Qatar Airways,

My name is Aydan Ahmadova and I was flying together with Karim Niyazov from Baku to Thailand through the Doha. So at the gate we were informed that our flight is fully booked and there is no chance to fly with this flight( flight number QR 832).

Please be informed that we were postponed to the next flight after 12 hours. We had to stay 12 hours without sleeping and comfortable stay. We have also received the meal voucher for the 12 hours being in the airport.

However, no lounge seats and other options were offered, nevertheless it was not our fault of fully booked airplane.

In addition, we are going to the honey moon after our wedding and we planned to stay one night in Bangkok and after fly to the Samui. So our hotel was paid in advance and as we arrive to Bangkok…

Damaged bag while flying from Doha to Nairobi

Sub: Need to reduce harresing passenger in BER airport

Dear Sir/ Madam,

Today ( 24.07.2022) I have a flight with my 3 children . My destination was Berlin to Dhaka. On time I arrived with my 3 child to Berlin Brandenburg Air port. I had a flight at 16:10 Pm ( Flight : QR082) from Berlin thats why I started my Check in at 12.00 Oclock.

IN checkin I have submitted my Health Declaration . Then your employee wants Health Declaration for my 3 child also. Name: Yusuf Shakir ( 8 years Old), Imraan Hossain ( 2 years old), Sarah Hossain ( 10 months. Booking reference: JFGT6R Ticket Nr: 157-2399992110

I politety said to her ( she was a woman), It is not applicable to my child as they are not 12 years old. But she did not listen to me. She said no I need it and starting harresing me. She said it…

I had my flight on 11th July 2022 from Hyd-Doha_Dallas. And I have checked-in 2 bags each 23kg at Hyderabad airport and I was supposed to take my baggage in Dallas(DFW). But after I arrived Dallas on 11th, I was told by the Qatar customer service department that my baggage was stuck in Doha and they will get it to Dallas in the next day first flight.

And I had a flight (American airlines) from DFW to Lubbock(LBB). I mentioned to the qatar department in DFW about this. I mentioned to them I will not be staying in Dallas. They took my details of the next immediate American airlines flight and assured me that they will send the baggage to Lubbock after the baggage arrived in Dallas.

But there is no response at all from the qatar even after so many calls, chats, live chats and emails. I have…

Missing luggage reference: DAC2649605 (created by us online) Booking reference: N59HFX Passenger last name: Ahmed

Arrived on Qatar airways flight QR634 from LHR to Dhaka, Bangladesh (via Doha) on 15th July 2022. The flight is operated by British Airways.

Unfortunately one of my checked in baggage did not arrive.

Waited at the luggage collection area belt 3 for over an hour. Tried to complain to the Qatar airways representative. He advised that my missing luggage (O 157 750205) was not on the list and tried to dismiss us and would not talk to us.

Missing luggage mainly had my daughters belongings and other valuable stuff. She started crying and worrrying due to it consisting of all her belongings.

After a lot of perseverance, eventually Qatar representative wrote down our missing…