Qatar Airways

The issue with Qatar airways was that on the 28th of June 2022 we had a flight from Heathrow London airport to Kathmandu Nepal airport but we had a connection flight at Doha where we had a terrible experience at Doha because we missed out flight to Nepal because of a delay in Heathrow airport. Our experience was with a diabetic patient with other problems included it was horrible we had to wait for 3 hours in a queue to receive our new boarding pass while waiting the person with diabetes was about to faint as his blood glucose level was very low and

he wasn’t able to take medication cause no food was available.

Also, the service was very poor we all felt neglected that day however after a long wait we did manage to get food for free but it was not enough.

Furthermore, we had to wait for…

On April 13, 2022 myself (Bernhard Andreas Jacob) and my partner (Lydia Kimlick-Uderian) booked flights from Toronto (YYZ) to Nairobi (NBO) for departure on June 3 and arrival shortly before midnight on June 4, 2022. Two scheduled stops were planned: one in London Heathrow (LRH) and one in Doha (DOH).

The final flight from DOH to NBO had 01:15 connecting time, which as we were subsequently informed via email in May by Qatar Airways, was reduced to 01:00 hours. I called Qatar Airways in Toronto asking if one hour would be sufficient to make the connection and was informed that this was within the allowable guidelines.

At this point we should have simply canceled both flights, as in hindsight it was very questionable as to whether such a short connection time was even viable. The checked…

To whom it may concern

On the 20th of February I contacted qatar airways and spoke to RASUL regarding a credit voucher that was soon to expire. After many back and forth conversations he was finally able to assist me with re booking my flight using the credit voucher that I had. As flights costs had gone up in price we had to spend extra thousands of dollars to re book the exisiting tickets for myself and two other passengers. Domenico and Domenica Calabrese. The way that this was done was that we had used an amount from the credit voucher to book 3 one way tickets- leaving the amount of $525 USD remaining from the credit voucher. We then paid seperately from the credit voucher, for the remaining 3 return tickets.

I was told that the remaining $525 USD would be REFUNDED within 6 weeks to…

25 am. I reached to the airport before two and half hours. There was a big line infront of the Gate 2 and there is no staff in the all counter. In the middle of the line one lady staff checked my passport, ticket and air suvidha( that is required for indian nationalities).

Again I was standing in the line it was moving very slowly. 25 am so line is getting delay, can i go direct to the counter. They told that it is ok no problem stay there.

Finally i reached the counter one lady staff was there. We are group of 5 members same family. She try to do somthing but something error happened. I can see her face there is some problem. She was keep on trying to call someone but nobody is attending.

After that near by one male staff came and done something.

Finally she was trying to print…

Hello I went from Arlanda to Baghdad through Doha with Qatar Airways (Round trip). On June 8 I went to Arlanda and I arrived on June 9 at 07:15. I had two bags with me. One of them was broken.

Therefore, I send a complaint to Arlanda and reply that I must ask you. My Name: Sadi Awad Sadoon Confirmation number: JAWMT6 The journey from Baghdad: QR443 The journey from Doha: QR169 Thanks in advance Sadi Sadoon

You have lost my luggage, please find the attached luggage claim. I have saved for 10years to walk the Camino de Santiago. You have spoiled it for me to a point where I thingk it is so pathetic that you did not even bother to get my luggage to me.

My walking shoes, my shaver, walking hat, walking shirts, walking sticks was in that bag. How do I get all this back, I have finished my walk today.. please tell me how is it possible for a airline to just ignore the inconvenience caused by losing my luggage. Francois Hugo +27834527623

Qatar Airway made my mum 84 years old and my Aunty 87 years old miss their plane in Paris inspite having full vaccination, imposed them to change their tickets for a later plane and made them pay a big amount again of almost 500 euros each. They also asked them for a PCR test at 70 euros for one and 20 euros for the other one, both are fully vaccinated. The new flight make the two old lady wait 20 hours in Doha airport with the ticket change and all that costed more than 1 000 euros extra

I would like to complain about Qatar Airway and how they treated 2 old ladies 84 and 87 years old, my mum and her sister. They were both coming to visit me in India leaving from Paris, booking TAB9GR and PTS0AV.

They stopped them cause they did not have their document Suvidha self declaration and nobody from Qatar Airway to help them. How two old lady of their ages could use any applications or download any documents. So time for me to do it from India, Qatar Airway made them miss their flight.

Than when they went to change their tickets they were charged a huge amount even their missed flight ticket were all paid. Than it is not finished Qatar Airway imposed them to do a PCR test and charged my aunty an amount of 70 euros and mum a different amount.

You can imagine how you an feel at…

I am a Silver member and I have over 40,00 Avois miles. I have tried over a month now to upgrade my flight for the 24th July 2DV3CV and today finally someone on the "Lets chat" app informed me that there is no upgrades available. I made multiple phone calls and checked the website religiously as instructed. I am willing to upgrade with cash and Avios but no one can help me.

Now today I was informed there is no more seats in Business class available. I have a flight over 40hrs and I have to fly in ECONOMY because your representatives could not HELP ME??!!

I always pay for upgrades as my company book my flights and I ALWAYS MAKE SURE they book me with QATAR as a loyal member.

I feel that your customer service representatives has been uncaring and unhelpful and now I have to pay the…

I flew Mogadishu (Somalia) to Chennai (India) on 14 July. My connection time at Doha was exactly an hour. I killed myself to make it on time only to be told that I had been moved to another flight as QA decided I would not make it on time.

No one asked me for my preference. I spent another seven-plus hour at the airport. Thankfully there was no family emergency. The way the whole issue was handled and I made to plead to be taken on board on the originally scheduled flight was not pleasant.

I have been flying QA for several years now and generally have a good opinion of them. But this was unprofessional and completely crass.

Date: 13/7/2022

First Name: Farahnaz

Last Name: Talebi Tadi

DOB: 18/11/1968

Booking Reference: 3D7FJE

Address: #407-750 York Mills Rd, Toronto, ON, Canada

To whom it may concern,

I recently had a flight with Air Canada and Qatar Airways with my husband and my 2 kids which was a very bad experience for me with my family. Now this is second time of my trip that I write a complain about that day. When we arrived to London airport and went to the line for checking boarder line to Doha they closed the gate for almost 60 passengers without any reason. We stayed there for more than 7 hours without any facilities to continue our trip with next flight to Doha. We went to the help desk of Qatar airways to complain but nobody answered anything about closing gate..My husband and I have medical…

My flight qr600 got delayed more than 2 hours and we had to sir without air-conditioner. My Wife was 3 months pregnant and she had to sit continuously more than 6 hours in the plane in this situation and had son of 3.5 years old. I have travelled before aswell but this was the most disappointing experience.

Upon checking in, the bags were 2kg over so accordingly we needed to check them in. The agent at reception for the business class comes over and demands the boarding passes back in a rude way. What's the problem? The reservation comes with 1 checked bag per person.

There is no need to be rude or snatch an issued boarding pass from me.

I am hereby filing a complaint for the incident that happened onboard flight 764 and in the Business Class section of the airplane.

I was getting ready to rest in my cubicle when the heavy cabin door was dislodged and dropped on my face, seriously hurting me. I was given some painkillers and in Doha, as I was still feeling dizzy, I was briefly visited by a couple of Airline personal who offered to take me to hospital. I refused the offer as I would have missed my connecting flight and the important business meetings I had the next day.

Today, I still have a lot of pain in in my right forehead and upper gum and teeth. My right eyesight is sometimes blurry. I am arranging to visit a specialist for examination and further treatments as required.

This incident was easily preventable. It…

Date: 13/7/2022

First Name: Farahnaz

Last Name: Talebi Tadi

DOB: 18/11/1968

Booking Reference: 3D7FJE

Address: #407-750 York Mills Rd, Toronto, ON, Canada

To whom it may concern,

I recently had a flight with Air Canada and Qatar Airways with my husband and my 2 kids which was a very bad experience for me with my family. Now after 16 days of my trip I feel like I have the energy and strength to write a complain about that day. when we arrived to London airport and went to the line for checking boarder line to Doha they closed the gate for almost 60 passengers without any reason. We stayed there for more than 7 hours without any facilities to continue our trip with next flight to Doha. We went to the help desk of Qatar airways to complain but nobody answered anything about closing…

Dr Aneeza Irfan QR 621 Wednesday July 13. 3:40 am E ticket number 157-2399294824 My daughter is a doctor—frequently uses Qatar from USA to Pakistan. Your staff at Lahore airport harassed her for one hour trying to force extra money from her.

Her luggage was overweight by 1kg and they asked for extra money in dollars. She said she would take out some items and the told her she can’t —it’s against their policy. Then they said we can help u by bumping u up to first class for just $ 400 more. She refused.

She insisted on taking out things from her luggage and they wouldn’t allow her and said she had to pay the extra dollars. They threatened her that she would miss her flight if she didn’t pay. It’s a typical mafia scenario.

She took a picture of the man who was the leader of this group.…

I traveled from Chennai to Dallas on June 28 only to find that after 2 hours for my bags one of them was missing. After multiple follow-ups from my end, it arrived 3 days later with half the items damaged.

I have written several complaint requests to the customer service team and have spoken to many people at your office regarding this issue. 2 weeks later, I still haven't received any kind of reply from Qatar airways customer service. Being a gold member, and a loyal customer, I expected some updates from your end.

There has been absolute radio silence. Typically there should be reasonable compensation for the inconvenience caused to the customer. I am writing this mail in the hope that it reaches someone who can address this issue. My case reference #(CAS-2002107-D7N2D7 )…

Yesterday my parents' flight in Stockholm was delayed by 2 hours due to the AC not wanting to work, which means that they would arrive at their gate on 99 only to find out that their tickets had been given away and they then had to fly back via Namibia at 6am this morning, they rush to the Windhoek gate only to find that it is gone.

Then they found out that they could only fly to SA tonight at 8 o'clock. They are not allowed to book in a lounge or hotel because the SA covid certificate is not valid in Qatar. They received 3 eating coupons that did not even work and after many attempts only got it right.

They now had to go and look for "sleeping chairs" to rest there until 8 o'clock tonight. My father has a disabled leg aswel! I'm going to make sure they get their tickets and the expenses…

Worst experience ever, very customer service I have a lost bag at Doha airport since 10 days and no one is helping at all A previous flight i reached 26 hours later to my destination because of their unprofessionalism and I was never compensated and the customer service play dumb although I know my rights ! Rather than missing all their membership loyalty points but I won’t bother and ask about those Also they have a phone number in Canada but it doesn’t work

My luggage bag dint arrived it has been a week . I had 6 luggage bags out of them only 5 arrived on confirming airport they are saying the bag is in Doha and is traced but still not arrived.

Dehli to Lagos date of journey 3 rd July 2022. Flight no QR0579/QR1405 HAQIBA file refrence LOS2617551 Still Waiting

Currently on a flight from Doha to Qatar and the service is the very worse. They served snacks and totally skipped over me. After 30 mins they came by to pick up trash and that's when I asked for one.

I had my light on gor over an hr twice trying to get dome water, no one came, tried calling as they walked by, they ignored me. It wasn't until the passenger on the right finally stopped one of them did I get some water.

The second time, I stopped one on the right abd asked for water, she tells me ask the lady on the left. I did she said ok abd didn't return. She then walks back by me and asked if I wanted water, zi said yes and she finally brings my water.

I have 3 hrs and 21 more mins before this flight lands and can't wait to get off this plane. Horrible, horrible service.

Worst air line ever customer service so Rude Through the phone and hung up also

I am a seaman and I was sitting at the airport for 2 hrs but no one informed me that I have to fill up the air suvidha form.

Secondly I tried to fill up there itself so it was showing error. Ok fine it's the rule but the staff there did not even bother to help me out by saying we will reschedule the flight orask me if I ate something or no.

They were so fast to close the gate without even telling and looks like they were overloaded and wanted to run away from their responsibilities and were rude to tell me to go back to the ship or wherever I came from and book a flight again with my own cost or the companies cost they offloaded my bag and said they can't help me and they don't know who else can help.

Qatar airlines owes me an explanation when I ho back tonite to the airport. Or else I…

On this day, July 8 2022, my family was traveling on Qatar Airways to Sofia, and during the weighing process, my 7-year-old little boy touched the counter. The family refused to travel and board the plane, and after convincing him of this, he told his mother that he should travel after today.

This reckless behavior of the employee is considered unacceptable and detrimental to the reputation of the reputable Qatar Airways. I demand that the employee be held accountable and that my young son be rehabilitated. Sincerely

I sent an email on 27/June 2022 and received no acknowledgment of the email. Will screen shot it and send it Thanks

Second time travelling with Qatar airlines, with my family, business class and I can not pre order the right food for my children that have restricting diet. The most conventional food for kids, for sure is the kids menu; at this time I heard from the Qatar customer service: you bought a adult fare ticket so you can not have menu kids!!

am I having a nightmare or this is true? not expected such feedback from a company that is consider top in the flight ranking!! but as the second time, I need to buy snacks for my boys eat during two flights of total 24h!!! amazing....

and the simply don´t care, no single interest to solve your problem!!

Steward service was extremely poor. While i was asking for a cup of coffe she replied very rude to me and my wife.

Misplaced baggage, 15 hour delay due to misconnecting on next flight no space in airport hotel, I was business class passenger, no news on delayed bag and is now day 6, no one answers enquiries on all lines of communication provided

I had a flight with Qatar airways on June 25th, but I didn't deliver my baggage and you have the weakest customer service that I have ever experienced! There is no number for baggage services part and none of your other departments would help!!!

I have send emails, tries online chat service and every single number from Qatar offices but o one answer! I need my baggage, it has been almost 12 days! You are putting too much pressure on me!

Hi this is to let you know that we had lot of problem on the Heathrow Airport you gave us the wrong information about the terminal and flight time it was a waste of time and big problem so when we went to the check in counter but they did not allow us to board the even we had NHS covid passes so I want the whole refund for all three tickets

My booked and checked in seat ( from Doha to Chicago) was changed at Doha and given a boarding pass with a different seat number and could not get an explanation to the change. Flight was on June 26th

Missing Luggage We flew from Perth to Heathrow on Monday 27th June 2022. It is now Tuesday 5th July and we still don’t have our luggage. Emails sent bounce back and phone calls aren’t answered. Very poor communication on Qatar’s part.

We can’t get to talk to anyone about where our luggage is.

Hello, We had a very horrible experience on the way back to LAX from Trivandrum. We booked the tickets well in advance, and all three seats were together. On our arrival at Doha airport, at the time of check-in, Qatar reps told us our seats were allotted to someone else and we must sit separately, which was very stressful, especially during the pandemic period.

We asked the agents to get the original seats, and they asked us to stay there. We stayed for almost an hour, and in the end, the agents told us they were helpless. Again, we reach LAX, and there comes the next problem. m. to find out why.

After several calls, on the third day, they delivered the luggage. There are perishable items in the bag. Rotting food items also damaged other items. We usually travel via Emirates or Singapore…

My mother, Suraya Sultana (73 years old), transited through Hammad International Airport on 24-JUN-2022 at 5:45pm. She had requested wheelchair assistance when her flight was booked, however, she was not provided access to the wheelchair. Instead, the flight attendant asked her to get off the plane on foot. Because of her age, she is at a higher risk of fall and experienced balance issues while trying to deboard. She fell down the stairs and suffered several injuries in head, hand, arms, and foot. The ground staff then rushed an ambulance to the spot and took her to the medical center at the airport.

I need an apology from the airline and the airport management and assurance of corrective measures to avoid these unforeseen incidents.

WORST AIRLINE EVER

They didn’t care for boarding at jfk airport to fly Doha

Bismillahir...Rahim.

Dear Sir/Ma'am,

It is stated that I am facing problems long time to open my account I tried as per guidance of Qatar Airways team members but not successful my Qmile balance is 33,599. I am planning to travel Karachi Pakistan with my family members, I wants resolve problem and resort my account before my travel of Karachi Pakistan.

I shall be highly thankful to you and your team.

Thanks and regards,

Asif Jawed Member Privilege Club Account No. 506011030 Address 454 Hillside Ave Piscataway 08854 New Jersey USA Cell No. 908 456 5126

1st Class Passenger Name: Joseph Rainard Sulton

Confirmation number 2EC73E

Doha to Abu Dhabi – QR 1040 Take-off Wed, Jun 29, 2:20 AM

My flight from Doha to Abu Dhabi – QR 1040 Jun 29, 2:20 AM I experience poor COVID-19 safety habits from the terminal staff and flight cabin supervisor in regards to passengers not wearing mask while checking in at the terminal gate and then I even pointed out 5 others that were allowed to come aboard by the cabin supervisor. The 2nd passenger that I noticed was not wearing a mask and walked right pass the cabin supervisor and down the aisle coughing and not covering his mouth and not confronted by none cabin the staff. When I address the cabin supervisor about issue he simply replied it's not a problem we will give them one later and acted as if my safety…

RE: Qatar Airways - Flight 477 - Jun 26, 2022 - Shiraz-Doha Name: Esmaeel Ghasroddashti

On my flight from Shiraz to Doha (to be continued to Toronto, Canada), I had 2 pieces of check-in language and 1 carry on. They said my carry on was overweight (1st time I heard that) and I was asked to move items from it to my check in luggage and pay for the overweight. I have a few issues with this: 1- I did not have any issues throughout this entire trip except for my return from Shiraz to Doha 2- Last time I traveled the same route (round trip from Canada to Iran with QA in 2018), when returning to Canada, in Shiraz my check-in luggage was overweight and they offered me to move items to carry on bag and everything was resolved. They were extremely nice and cooperative. That is why I decided to…

lack of communication. but Qatar airways fails to do so. In Doha there original flight was cancelled, were booked to another flight which was much later then the original flight but still I didn't get any email or call regarding.

She start worrying more as her waiting period passed 10hrs at the airport frustrated, angry and afraid and mentally torture not only her all the family. My question is they have all my information when I book the flight , why Qatar airway's didn't email or contacted me????

Dear Customer Service Regards. 3YZ3MC I had booked my flight from Lusaka to Minneapolis for August 9 arriving Minneapolis MSP on Aug 10. I had also paid for the seats for me and my wife to be in sane row. I was surprised to see my flight date is changed to leaving Lusaka on Aug 10 and also both of us separated in the new flight. Can you please check why the flights were changed. I need to be back in Minneapolis by 3pm on Aug 10. I am ok if you if for reason you had to cancel the flight but please make sure I get here by August 11 before 3pm. Here is what I booked. Aug 9 QR 1456, to Qr 719 to Qr3318. Seats 19a&C and seats 26K&H. The SEA to Mn SP not assigned. Ticket number 1577743005970 and 1577743005995

Thank you Appreciate reply Anoopmathur@att.net 1 9513136333. My USA number

I am due a refund for two airline tickets and Qatar has not disputed this. I have been waiting for my refund since 21st April , over two months ago. I have called and emailed Qatar on numerous occasions and each time they give me different excuse why I haven't yet received my refund.

The latest excuse was that my refund was paid to my bank on 10th June. I have contacted my bank and they have no record of a payment being paid. I am currently travelling overseas , and in financial dire straights.

Myself & Wife both travelled from RDU - DHM-BLR on 15th June 2022 QR744 & QR572 and our landing at bangalore was delayed. As this was long journey and being senior citizens, we were badly effected on our health and suffering till now.

It has effected our plan business work. I have loss in my business due to these effects. Apart from this I had spent huge money on medical treatment. As my both daughters are at USA and I am an frequent traveler in Qatar airways and this being reputed company, I never anticipated these thing.

I request concerned authorities to look into this and I claim the damages incurred by both travellers.

Dear Colleagues, I traveled on June 15-16 from Philadelphia, USA to Tbilisi Georgia. My bag was opened, damaged and my perfume stolen. You might consider that it is not worth to fill a compliant because of one perfume, but as fact it is is really unacceptable and shameful.

I have experience of more than 20 years of traveling through different air companies and it happened first time to me. Thanks to your staff that did not take all my things, they might did not like my clothes:). I hade many other options of flight to arrive to Philadelphia, but I trusted your company, which appeared to be mistake from my side:( It is second time when I traveled via your and in both cases faced problems.

Of course I know nobody will give back my perfume and compensate to me, but I am writing to take into…

I had a bad experience on the Flight from Doha to IAH ,restrooms were very nasty and services of wheels chair booked fro my daughter was not available ate IAH air port claimed that is available only for sick and old people ,also the luggage at IAH lost and were directed to another internal flight operated by united but at last minutes I got them out ,it was really bad experience and Al MAHA service only available in Doha Airport not in IAH .

I want to make a complaint, and demand for the refund on my ticket amount ($1,613.86) and baggage fees ($450.00) totaling = $2063.86, due to the worst experience I experienced in my journey with my 3 year old.

I had my flight from GSO to TRV, Round Trip. I had stressful situation while going and also coming, due to the mess up with my tickets.

First of all - If I go to American airlines website or in Qatar website, I was able to see my booking with record locator: RCJDHE, and both my name and my son's name was listed. and I did get email notification about the upcoming flights. My first thought was I paid the money, and able to verify my ticket, I expected everything was okay. but seems like it was not - on the day of my flight.

I am recording below the time spent on each airport or…

I supposed to be back on 04th June 2022 from Ankara to Doha . I was not informed that the flight has been cancelled and they arrange to come back home from Ankara Istanbul to Doha . In Ankara airport I had 45 kg and I am entitled for 40 kg . I have a golden privilege card which I am entitled of 15 kg more . They refused my privilege card and they ask me to pay for 5 kg extra . I talked to Qatar airways station manager in Istanbul airport and they did not do anything so I paid the extra 5 kg . I am requesting to refund the amount I paid in Ankara airport .

Privilege card number 221379282 Booking Ref: MRSC26 Ticket number : 157 2383473329

I used to be a proud Qatar Airways Privilege Club member, but after my letest experiences with them, I think I've made a mistake choosing them as my airline of choice.

Johannesburg - New York Trip (Booking Reference: P3GCZO) Firstly, when booking we found that the cost of the flight was double when we wanted to book through the Qatar website (ZAR49k), compared with the aggregator site we ultimately booked through (ZAR24k). I cannot understand why pricing would be more expensive on your own website, and particularly given the huge variance in the price.

Secondly, having purchased a ticket on Qatar Airways, I wanted to book a hotel on Discover Qatar to take advantage of the stopover special offered. After much frustration trying to do this on the website I was told by an agent that it had…

My wife and I were to fly on the 6th of June to Malaysia. Our Confirmation no was Q8DR0C. 30am as we had to check in at 6am only to be told that we needed an APP. So we tried getting the APP on our phones so we got the APP only to have problems with registering on it.

So we requested Qatar Flight control persons to assist us in this. They refused to and were absolutely unhelpful and very very rude to us. Both my wife and I were flying Business Class but we are not tech savvy and did not know how to do it.

Since we could not sort this out, we missed our flights and the flight left without us on it. We tried to get a new flight but could only get it in JULY. We had work in Malaysia and due to this APP that we were not told about, until we were checking in, caused us to miss our work and…

So try to contact Quatar office of Sri Lanka and Austria but both of them were closed . com , but I didn't receive any response yet. I'm so disappointed about your service and support. We choose you because of your reputation but currently I'm badly disappointed and I want change the date of my return flight.

I attach my flight details for your information. Hope you response soon