Qatar Airways

Did not receive the extra leg room seats that we paid for on our trip to Doha on the 12th May and upon returning on the 27th May. I request a refund of $441.90 to re reimbursed. Please let me know how this can occur Kind regards Lena Wearing

Booking Ref S81JTC I booked a return air ticket for my mother and Qatar airways cancelled the returned flight from their end and asked us to request for a refund. I received an email confirming that the refund request was approved in April but I never received money up to now.

After chatting with the agents they asked me to contact the bank for clarification. The agents repeatedly told that it has been refunded. HSBC was asking the last four numbers of the account number which you refunded the money. Despite chatting with agents many times I couldn't get the details.

I am a Consultant working for NHS and I spent a my time unnecessarily chatting Qatar airways and HSBC without any success. I believe you will understand my concerns and do the needful. Mendis

Dear Sir,

I booked my Ticket vide PNR SU89YW Ticket Number 157-2398500570-71-72 for Return Ticket for 11 May 2022

Through the Website Qatar Airways.

Traveling to Doha - Delhi was fantastic with Qatar Airways Business Class with great pleasure.

But I very much regret to state that while returning from Delhi to Doha it was miserable, First, it was not allowed to do web check-in no seat and meal selection, online, even though our tickets were booked through Qatar Airways later I came to know that the return flight was operated by the 3rd class carrier called Indigo, I can not explain the chaos was there at the Indigo Boarding Pass and Baggage dropping point. they were treating every passenger as a construction worker.

Indigo Staffs were not at all cooperating with the passengers and…

QR- 714 IAH - Doha May 9th A mom travelling with a 6 months old and a 5 year old. I had booked seat 32D with Bassinet. I was denied Bassinet with following reasons Staff 1: Someone vomit and can't avail the bassinet Staff 2: You have to pay for it. and you have to Prebook. (Didn't even understand my problem) Staff 3: Its for the ground staff. Staff 4: Vomit is still there and you cannot sit there.

Only reason we booked Qatar airways is for the good service though its costlier. On this trust i travelled alone with the kids. Its a shame that this is handled with such a careless. Imagine handling two kids in seat for 15 odd hours.

Hi- I boarded the flight from ATQ to DOH yesterday and had a hand baggage along with a laptop bag. I was told the combined limit is 7kg while I was allowed to board with separate laptop bag from Philadelphia on Qatar airways on my first leg of the journey coming in to ATQ.

Same problem was with another passenger (Dipali) but she was on the counter next to me. She was treated better and faintly than I was. She refused to pay extra and her non laptop hand baggage was checked in at no cost while at the same time I was asked to transfer some stuff from hand baggage to my checked in baggage so I can fit in my laptop bag.

That made my 23 kgs(allowed limit) bag to go over the limit by 3-4kgs and I needed up paying Rs 5,250 (~$68). Another airport person kept asking me to set up google pay and…

I have been waiting for a refund for a flight booked back in 2019 and for months now I have been trying to get a refund. They cancelled the flight due to Covid restrictions and it is impossible to get them to give the money back.

I have phoned they many times and they say that I need to contact my travel agent. When I contact them after waiting many hours on the phone they say that Qatar have not processed the refund. Each blaming the other.

I suggest that for safety and good customer service you stay well away from this airline. They have no integrity and certainly no customer service.

Due to covid my booking from qatar to the us was cancelled. I spoke to customer service and requested ticket to be refunded. They never refunded and filling up however no response and saying ticket is no longer in existence! How?

They always give wrong info! I will continue to complain.

CAS-1897501-H8K8W4 CRM:0027000022105

I am still waiting for my flights refund and have not heard from Qatar after sending numerous emails. The refund was confirmed in Feb.

Please can someone follow up with my request. This is extremely stressful.

I am extremely disappointed and horrified at the treatment given to me and my family from Qatar airlines during our stop over in Doha. We had arrived at around midnight in Doha, and when we were seen to by the transfers desk where we presented all of our documents for our connecting flight.

We were then asked for proof of vaccination and pcr test (which is not needed to enter Doha, every family next to us was not asked to present it) we explained to the woman that when we boarded at London Gatwick airport they double checked and let us know that as long as we were fully vaccinated we didn’t need pcr test, as well as this we called Qatar prior and they had said no proof of anything was needed.

Additionally we asked in Harare airport and were told the maximum age at which you were…

Dear Support Team, i have booked a flight From Phuket>Hamburg on the 07-04-2022 Flight nr QR 843 and QR 0169

I’have payed by BankTransfer “ IDEAL”, i have got a Error from Qatar but the money has been deducted € 569.93 of my Bankaccount. I have No Flight /Ticket confirmation or anything from Qatar airways

My Banknr: NL SNSB 0772 6231 20. Name : E De Oude Transaction Number: 24486700196 0030010069848988 Refr nr :07-04-2022. 003001006984898

I Would like a conformation from the booked and payed flight

Thank you in advance

Ernst de Oude

Ernst De Oude Van Duurenlaan 14 1901 KX Castricum The Netherlands

Phone: +66 629634835 or: +43 68120795285

Email: casimirdeoude@gmail.com

I had a very bad experience with Qatar Airways. Booking was a nightmare, I could not book it from the USA. The customer service was unresponsive, and it took me 2 hours to get a response.

Finally, I was able to reach a representative, but she had no idea. Despite trying to pay 10 times and failing, she told me to keep trying. Clearly, she does not even know how to resolve this issue and, more importantly, she does not know how to communicate.

Eventually, I booked it with Etihad, it went smoothly and only took a few minutes.

Broke my laggauge and stole my black colour bag containing 2400$,18000NRs,1channel perfume costing 760Riyal,1Hugo Boss perfume costing 670Riyam. And my laggauge costing 487$.

We had a very difficult experience with the staff at Qatar Airways in Jeddah airport during the check-in. The staff are untrained and don’t know the basic rules surrounding covid protocols to the countries their airline travels to. They kept us for about two hours and insisted we fill out the PLF online form (to which we didn’t have access to internet), even though we were just going to London as a transit on our way to Toronto and not entering UK.

We knew we didn’t need this form, but they refused to give us our boarding passes until we showed them this completed form. There was no wifi, and we had to pay someone for their hotspot just to be able to access this form.

We wasted valuable time and money on a problem they created, and they did not take any responsibility. After two hours of…

Don’t try to fly with qatar airways. BEWARE. they’ll try to mint as much money as possible from you. If you have even half a KG extra, they ll charge you $70 for it. Extremely understaffed at the counters, there are 3 people trying to manage the entire 777 plane passengers.

They treat people travelling in economy like third class citizens. Even the people in wheelchairs had to wait. There were times when there was no one at the business class counter and they still didn’t try to accommodate passengers at that check in counter.

I was carrying a box which was fully taped and had a dent on one of corners, they refused to accept it. The worst flying experience ever, PERIOD.

I was promised a refund for my upgrade and It never came. So I contact Qatar customers office and they said it was fortieth. How An Airline can lie to customers. Disgusting and Unacceptable. Ripping poor people off.

Greetings all,

I am sending you this email with deep disappointing from QATAR airways 60 days ago I purchased tickets under PNR OSYHBH and I cancelled the tickets at the same day and got the cancellation confirmation document. After almost 14 days I received half the amount refunded to my card and the rest i did not received it till now , However i tried many times to communicate with you fellow colleagues at the call center and they all promised that the refund will be after 3 days and since that day couples of weeks passed with nothing.

I kindly urge you to check and raise complaint for the case as its already passed the agreed period of refined (14 to 28 days )

Please find attached.

Very poor service at OR Tambo airport, no respect for older passengers, no assistance. My mum missed her flight as they misplaced her covid results and they left her to go and she has no idea were she was, slept at airport in cold with no food, no communication as her phone was off. Their help phone is useless too, highly regret trying this airline

With a heavy heart, I have a grievance to report against Leticia Bonardi who was instrumental in causing mental distress with her threatening and bullying behaviour.

Story: On Feb 27, while lined up at the boarding gate in Zurich airport for the 2nd leg of the journey, I along with my family were pulled to the counter as we were transiting passengers where Leticia Bonardi was stationed.

Leticia Bonardi asked for all documents and we presented passports, boarding passes issued by Air Canada at Toronto Airport, which was our first leg of the journey, vaccination records and PCR results required by the destination country, Nepal.

She went through her list and asked for CCMC barcode for all passengers and I said that Air Canada advised us that we will be given instructions on that on our…

I am writing this letter to make a complaint regarding your flight delay of (Flight QR899) from (city Brisbane, Australia ) to (City Doh, Qatar). It is not the first time that we are facing such issue. Passengers buy expensive tickets because they have important work to do or to be at their desired place for an important reason.

I had a very important meeting to attend which I could not because of your poor service. This is not a professional way to deal with your passengers. I had to attend my grandma’s funeral but now we won’t because the service will go on without me .

We are not paying a handsome amount for such blunders. If we are paying well to your airline we expect quality service. The flight was delayed without prior information and we had to wait at the airport for 24hours.…

Hygiene status of companion passengers. While flying from Zurich to Delhi last month I had a transit flight from Doha to Delhi which was sold. There were few fellow passengers from Indonesia not in the condition to walk properly and severely lacking the basic hygiene.

I couldn’t move from my seat during the whole flight duration of over 6 hours while the passengers next to my seat was first not fit to walk properly due to some problem, secondly his clothing style was from middle age and this passenger had a very annoying pungent body odor.

Traveling with those passengers is not fun so I prefer to take Swiss air next time.

The worst customer service that I have encountered in my 50 years of flying. Due to paperwork I was not able to board my flight as I was walking to board - no problem - my problem. My bags however were already on the plane and the boarding agent took my tickets and luggage tags.

Asked about my bags and they said I could retrieve them at baggage claim. Went down to baggage claim - no one is there and the ticket counters are all closed. Started phoning Qatar on their no-help line and was told you have to do everything through our website - all I get is a canned letter that we are looking into this and will be with your shortly.

It has been 5 days - no feedback or any support. I phoned the no-help line again to be able to talk to a ticketing agent - they said I needed to call the Qatar JFK…

I faced a Name Error while logging from Email address and booked my flight + quarantine package from Qatar Airways its been more than 6-9 hours for my complain still my complaint is in process

I booked a flight they charged me full amount when they are booking my flight online qatar airways do not check my passport sir name how booking agent processed my request if its not correct at that moment now they are claiming that your sir name is not matching with your i.d card . I need to correct it .03458046779 please call for more details

Dear sir, as you can see below we bought a cancelled our flight tickets to Bangog. Everything seems to be all right we have recieved money but we only have got money for one ticket. So we are still missing money for the second one. Maybe someone overlooked that both tickets were bought from one card. Would you kindly solve this problem to mutual satisfaction? Thank you very much.

Iva Praslicakova Yvetta Kwaczkova

Dear sir,

as you can see below we bought a cancelled our flight tickets to Bangog. Everything seems to be all right we have recieved money but we only have got money for one ticket. So we are still missing money for the second one. Maybe someone overlooked that both tickets were bought from one card. Would you kindly solve this problem to mutual satisfaction? Thank you very much. Yvetta Kwaczkova Iva Praslicakova

In December 2021, I paid 2 flight tickets to Bangog from one credit card.

Subsequently, I canceled the flight for health reasons. I asked for cancellation, I was granted, but the money was paid to me just for only one ticket. I haven't been able to contact anyone in your company since then. Yours Iva Přasličáková Therefore, I will now send my complaint to various addresses and hopefully I will receive justice.

RE: U8GYSY Qatar Airways - Cancellation confirmation

I am or getting my tickets refund since last four weeks. My booking reference is; MDM2IN Ticket number: 1572396650049-50

BOOKING LNQNFW I was scheduled to take my return flight from CPT to DXB on 31st Jan and 1st Feb (when I rescheduled). The first time I was off-loaded due to them stating I didn't have a confirmed booking from DXB onwards. I checked with Qatar Airways online and with the travel agent, Travel Wings, and both stated that it is not a requirement for a second leg of a journey.

On 1st Feb, I was denied boarding as my COVID test was 30 hours old (i.e. more than 24), despite the fact the regulations state it needs to be less than 48 hours old. This was subsequently confirmed by Qatar Airways website, Qatar Airways online, and re-confirmed with other airlines flying to Dubai, including Emirates and Ethiopian Airlines.

Consequently, I was twice refused on a flight for no good reason, and…

2nd Email Still waiting for you to respond my 1st email Booking reference (PNR) - 3JJSN6 - Seat Request Confirmation included in the attachment Please note that you did not respect my confirmed seat request that was fully paid for. See attached my seat confirmation and the assigned seating replacement on travel day. I would like to be reimbursed for the amount I paid for the upgraded paid seats.

Please don't hesitate to call or email me regarding this situation

Rafi Hagopian 818-859-2946 rafihagopian1@yahoo.com

Qatar airways customer service is very bad. I never saw this kind of experience in my entire lifetime. I travelled through Qatar airways more than month ago and they missed one of my bag and still no response from them.

I am keep on calling them and sending emails. No response from them. Worest airlines I travelled in my lifetime. My all bags delayed for 4 days, one of them got missed and one bag got broken . Hopefully someone will get back to me soon with reimbursement.

Booking Reference RMZBHX

Sally Kenyon

First complaint is that we were charged £460 to change a flight date. Have checked with various businesses and frequent flyers and all agree that this is excessive. Secondly, spoke with your representative Selena, who, after I had said on at least two occasions, that I did not want to pay the price quoted for Business Class reduced the cost over the phone but when checked the email with tickets was shocked to find the cost was £1000 more that said was willing to pay. Thirdly, then asked to change from Business to standard class and was informed could not do that, however, again with speaking to a number of agents, businesses and other airlines find that we should in fact be able to change the class of flight booked.

Would appreciate your comments…

To complain section I would like To make complain against QRv068Frankfurt doha on Jan 15 2022 crew And ground staff . My problem started when we arrived doha when the plane stopped outside the airport didn’t go to the gate .

I Was my sick son sepcail needs I booked for Him 2 seats E3 and f3 . They brought car with lift bring my son down then shift it to the bus Economy bus not bussiness bus . Then we have to wait in the 30 mints in the bus waiting For economy transits passengers who is have waking problems .

it took 1 hour from the plane to the airport . 30 Am . Bus no 14-56. Best regs Obaid Almarri

Tickets bought with Expedia Canada. flights changed as the airlines canceled the flight. Expedia said I had to rebook with airline. Airlines rebooked without using any of the funds. Now the Airlines says they cannot refund as booked with Agent Expedia. Qatar issued me travel vouchers which i cannot use as no travel plans, and say that Expedia will refund the vouchers and Expedia says they cannot refund as they no longer have the ticket

So now I am out $1100.00 and cannot find a way to get my money back

Hi This is to inform you that I was travelling from London Heathrow to Colombo (Sri Lanka) for a family emergency on 07th December 2021. Qatar Airways flight (QR 4) was due to departure from Heathrow airport at 2pm. But it was delayed due to staff shortage and left more than 2 hours later. 50. 27am.

3am to Colombo -Sri Lanka. When we arrive the airport, we already missed my connecting flight to Sri Lanka. There were nearly 30-40 passengers missed the flight. some of them were with little kids. but the staff was so unhelpful.

we were told to go to information desk for more help. I was standing in the queue nearly one hour to reach the information desk. it was so tiredfull journey as I had to stand…

Booking reference (PNR) - 3JJSN6 - Seat Request Confirmation included in the attachment Please note that you did not respect my confirmed seat request that was fully paid for. See attached my seat confirmation and the assigned seating replacement on travel day. I would like to be reimbursed for the amount I paid for the upgraded paid seats.

Please don't hesitate to call or email me regarding this situation

Rafi Hagopian 818-859-2946 rafihagopian1@yahoo.com

Travelled through Qatar Airways from Riyadh to Doha to Delhi on 11 Dec'21. Numbers provided are not answered. Complaint DEL2311991 logged at the airport and still under tracing. Pathetic baggage handling.

Today I brought vaccine cards but I did not know that you needed NHS certificate They send me home Telling me I could return and fly tomorrow flight the Qatar airlines did not give me a refund now they want me to pay extra money why ? Is this they failed to help me I am deaf and dumb Please help me thank you

Your airline attendant droped coffee on my sister and her legs got burned (major parts ) and she was travelling to india as she needed medical attention she was already on wheel chair and then this happend by your so called attendant this is the hospitality you people provide .

Qatar Airways does not provide hotel accommodation to passengers in transit that get stranded at Doha airport due to connecting flights delays. Absolutely poor service - not sure why would anyone fly with Qatar Airways after such an experience.

Today i had a flight Lahore to Sydney and my connection flight was Phulet to Sydney by thai airways but Qatar airways did not let me board they said you do not have boarding pass of phuket to sydney i showed them the ticket and said i have the ticket when i will go there thai airways will issue me the board pass how can i have my boarding pass before arrived there.

I show them my ticket again and again but still they refuse me to let me go. The unblievable thing then happen to me when a airport agent came to me and said to me pay me 20000 PKR and will help you to board.

Otherwise they not gon'na let you board and i already helped to board few other people the same way who had connected flight phuket to Sydney (same flight). When i try to talk to suppervisor he did not even listen to me.…

Salaam - Sorry to say but I'm one of those unhappy , disappointed & frustrated customers who was unable to fly due to sudden Ban in place on QA flights from South Africa to India .. Called Call Centers , Posted on twitter & FB Contacted today to Embassy of Qatar Pretoria but no luck very very disappointed , Initially i have booked on 27th Nov 2021 (8'o clock )Qatar Airlines suspended it jst hrs before i was abt to strt my travel when i called Call center they provided the reason bcs of 'Omricon Variant' & country is in Red List then

it said Operational reasons , i have booked my ticket on 19th Dec 2021 - JNB to HYD(India) & re-booked again Qatar Airways cancelled all the flights & again contacted call center they indicated due to Operational reasons & nothing about that , Now that South…

Hi, my booking reference number is VH3EYK between Chennai and Atalanta(return journey) for my in-laws in 2019. They came from Chennai to Atlanta in Dec, 2019 and supposed to leave by May. Due to covid, Qatar airways cancelled their return journey and rebooked in Oct 2020.

This again got cancelled and we had requested for a refund for the return journey. But it had been months and still Qatar airways had not issued the refund. Upon calling customer care, the agent claimed that the refund was issued on Feb 5, 2021 and asked me to check with my bank.

When I asked for the transaction details, he coolly replied that there was a failure and the transaction didn't complete. Then he said that this has been escalated to his supervisor. I asked him to provide me an email confirmation which he said…

I traveled from Mumbai to Doha 27/11/2021 morning next conncting flight soha to johnesburg is 3.5 hours delayed in Doha and I missed next flight johnesburg to Capetown When I went to ticket counter they gave me ahotel but nobody is coming to pickup from place to hotel I wait there around 4 hours at night in winter then finally I went by rent taxi I complaint it in hotel they said qatayairways not called them to pickup Finally I missed my ship joining

my booking for christmas/new yer has been cancelled out of a sudden. This is very unprofessional from your side. It is not about refund it is about you spoiled my plan and my vacation. I understand situations like this could happen but professionalism is to suggest a solution and not to throw a problem in front of your client and run.

I urge you to find me a solution asap else I find myself obliged not to deal with qatar airways anymore

I traveled with Qatar Airways many times, but this time one of the worst experiences ever I have had. I had an international flight on the date of 19/11/2021 from IAD to KTM, and FYI I reached the airport in a time.

Then I went to the bag checking counter to check in my all luggage. I traveled through Qatar airlines many times before, so normally there are two bags allowed for the international flight. I took two bags per person to check in.

They sent my bag without saying anything and forced me to pay 300$, but I decided not to take luggage with me. I humbly asked them to return my bag, but they refuse to return, and still, they were forcing me to pay.

They said they can't return the bag without paying at the counter, and if they return the bag, we are not allowed for the boarding. "…

I would like to complaint this staff officer qatar airlines are very rude and how they spoke to me and my wife . Yesterday on 22 november 2021 , i planning to visit kuwait. during at the airport checkin, your staff manager not allowed me and my wife to fly because they want visa requirement.

I try to be nice and explain to them visa is on arrival and almost 3 hours we argue this thing but the end i have to change my flight because they still want that visa before flying. I already show to your staff , in google memo aslo said visa is on arrival .

fyi , you know the rules that you cant stop passenger to fly but this is my fuckin worst ever experience to choose your airlines. So here, proof that i told your manager staff officer visa on arrival. kindly please take your responsibility to…

Very Poor. I booked ticket weeks ago. I asked Qatar Airways if US transit visa was needed for the 2 hr overlay in NY on the way to St Lucia and they said no as long as she stays at the airport and

she does not exceed 24 hours On Nov 18 at Dubai aurport they wouldnt let her board because they needed a US transit visa. She was on her way to her wefding and honeymoon. All our costs and plans ruined from Qatar Airways incorrect direction

My mom passanger name samina iqbal travel today from karachi to IAH. Her bag is lost and they dont know anything. There were gifts and food in the bag that all get wasted . My mom had really tough time with all this thing.

I am complaining on behalf of Punya Moragodage and Walter Muthunamagonnage.

They were issued this E-ticket by Jasi Jananth Travels group on the 19th October 2019 with incorrect information for the return flight. What's more, this flight was confirmed. See below: MORAGODAGE/PDPINTOMRS*DOB13MAR68 - Flight QR663 on 02 February 2020 dep.4:25 from Colombo to Geneva. (Copy attached)

Your client and her husband missed their flight from Colombo to Geneva on 02 February 2020 as the correct flight number was QR 669 and they were not booked on it. They had to buy a new ticket for the two of them which cost them CHF695. When contacted from Colombo airport the travel agent, Mr. Rajah?, agreed to reimburse them on the next ticket purchased from him. The travel agent has since claimed that Qatar…

E-Ticket Number:1579431793408 Receipt number O5DSE8 which quotes: Flight QR663 on 02 February 2019 for MORAGODAGE/PDPINTOMRS dep. 04:25 from Columbo to Doha (copy available)

Your client and her husband missed their flight to Doha due to incorrect information from their travel agent. The flight number was QR 669 and their names were not on the flight. The new ticket cost them CHF695. The travel agent claims that Qatar Airways told him this new booking was at no charge. However, the client's bank statement clearly shows that it was paid for. Jasi Jananth Travels group is refusing to reimburse the cost of their mistake. I am lodging a complaint against them and asking Qatar Airways to ensure this matter is rectified as soon as possible as the client needs to make a new booking to Columbo.…