Qatar Airways

Brief case handle grip brocken

Dear Qr team, I am flying with QR since 2011 as a customer with blindness - always picking up QR because of its very helpful staff at special needs lounges during my unavoidable transits. Being a frequently flying passenger, I am mindful of the fact that times are busy.

during my transit on September 25, I apealed your staff members to drop me to the prayer room as it was prayer time and I was denied, the special assistance staff repeated the same behavior while i was returning back on October 1st 2021, during the transit on October 1. This comes as a shock to me, as you use to have multi-national and very helpful diverse staff members however now the assistance staff mostly comprises of single country nationals and do not necessarily align maybe because of being religiously different or…

Hello, we (OM BASNET, RITA DHAKAL, SHIKHA SHARMA) were scheduled to fly from RIC to Kathmandu on October 8th at 7:15 PM. We were at the airport more than 3 hours ago to board our flight. There were two person who were trying to help us check in were unable to check us in mentioning that our tickets were not in the system.

The representative called the Customer service for technical help.

However, the phone was placed on hold for over 2 hours with out any assistance. Due to this negligence behavior we were not help and we ended my missing our flights. This caused us 3 days delays on our flight and we also had to cancel our flights from Kathmandu (Nepal) to our home town Biratnagar.

Due to this negligence and incompetence of the staffs we had to suffer a lot and we ended up missing our…

WE COULDNT ATTEND An important event, was planned 2 years ago because of Qatarairline negligence. The story begins when we purchased the tickets online. when tickets were purchased there were no covid traveling restrictions, except PCR test. Our PCR results were WITH US NEGATIVE.

Now the whole scenario has changed, than when we purchased the ticket that the Pakistani government announced that the newly arrived passengers must need to be fully vaccinated. This announcement is never being forwarded to us in any form of documentation, where we can think about flying or not?

However, my daughter was fully vaccinated, except I had one and had my PCR negative results with me which was being denied, except the fact that we were unaware of the recent traveling restrictions. we were totally…

Dear Madam/Sir: I am a member of Qatar Airlines. I and my husband had reserved tickets from Mashad to Montreal a while ago. However, due to the Coronavirus crisis, we had to postpone our tickets till this year. We noticed that the policy for international visitors would be changed on September 7th 2021, therefore we decided to complete the IRCC online application. At the same time, my sister who is a Canadian citizen and working as a doctor applied for an authorization letter for us.

In the IRCC application, I attached some documents such as tickets, Iranian passport, valid Canadian visitor Visa, Covid-19 vaccination record card, authorization form and quarantine plan. on September 8th I received a response from IRCC indicating that : Effective September 7, foreign nationals who qualify…

I got horrible service experience from Qatar Airlines checkin desk staff which I never imagined. Yesterday, my wife was halted at IGI airport for some issue. Inspite of several requests the Qatar guy didn't give any solution to my wife and disappeared from the counter. After wasting so much time the guy returned with cancelled boarding pass. As it was so urgent to reach my wife to UK but due to very bad and inhuman behaviour of Qatar Airlines she missed the flight and gone into mental trauma. Apart from monetary losses she was blanked and under utter depression. Somehow I managed to counsel and make her understand it ok after that booked a hotel where she checked in Delhi during the mid night for single lady who is residing in UK since a long time.

Qatar must be ASHAMED

I travelled from Nepal to LA, USA on Aug 6. As an International student, I had very important stuffs inside my luggage. It was misplaced and even after I tried thousand possible and 3 visits to the DFW qatar airline customer care, after 2 months I am here frustrated by the lack of accountability of such a reputed airline.

It has been 2 days trying reach Qatar airways office in casablanca ,Morocco. No reply in my calls. I have to change my flight due to valid reasons. I had to call Doha qatar airways tower for that. Today morning, I have been calling many times .Still no reply. I need change once more my flight. Please assist me with this

Thank you

Thank you

They have not refunded my money after cancelation of a booking. It has been 3 months and everytime (6 times) they come up with a different story. They owe my wife and I $3008. Next step for us is to seek legal help

On our last trip from Tehran to the Washington DC ,on August 29, we both had a business class tickets. Flight was delayed for almost seven hours to reach to Washington DC , without any previous notice. While seated in our cabin , the door of my sister’s cabin was malfunction, they had to change her seat .

After this move , no one asked her what she wanted for her breakfast . After an hour my sister asked the crew for food . After half an hour they gave a food that she never asked for. And it took them another half an hour to give her something to eat .

These are really unacceptable from the airline the calls itself the airline of the year . This was the worst and tiring and very bad experience. Paying so much money and getting this kind of treat. and act upon it .

Regards Heshmat and…

AM referred from a to b Than from B to C Etc Have been trying for months now to rescedule my tickets (voucher-covid flight was cancelled) Hung on the phone for hours It looks like the policy is : keep the cutomer busy untill voucher expires ? Or ? Why is it so difficult ?

On the 3rd of September 2021 myself and my family was neglected and abandoned at Philadelphia International Airport while trying to fly Qatar to Nigeria. An issue that has to with Nigeria government was not fully resolved and as a result we were left at the airport with no provision for food or shelter. Adedeji Bolanle.

I bougth a ticket last year and was going to travel but due to virus could not.I try contacting the Johannesburg branch.They never answer call and if do just cut line..This is not first time the service from there that is totally unacceptable. Hope my complaint will be attended to.My member number is 509651228.Thanks

I called this number +1 (888) 207-0502 in regards to ask about my booking ticket, at 10:00 pm Dallas local time , the employee name is Jose I did not get his last name and his extension number start with 4 xx , I was very very upset about the customer service and attitude he gave , was my worst experience, the tone of his voice the aggressive response, I’m very surprised about the level of skills he got , i was calling asking about some questions to hold the ticket, and

some international travel regulations, he gave false info and the prices that gave me is very different than the website , I have no idea if he is working with Qatar airways , I would like to take a very serious action about this employee, I’m going to call the corporate and file a complaint again , am frustrated to travel…

Respected Management of Qatar Airways,

With greetings,

I, Janan Gharehpapaei, passport number I53041895, flew by Qatar Airways on 26/08/2021 from Tehran to Doha. This ticket No.1572499189186, was for trip from Tehran-Doha-Colombo. I also had a valid ticket No. 1693592478620 which was for a flight from Colombo to Melbourne on 27/08/2021.

Unfortunately, the flight from Tehran was delayed by one hour. As soon as I arrived in Doha, I was unable to continue my journey and missed the flight to Colombo and obviously I lost my next flight from Colombo to Melbourne. The valid ticket from Colombo to Melbourne was non-refundable, and as a result of missing the flight, I suffered great mental anguish. On top of that I lost about $6,000 and 2 years of suffering and trying to find a ticket that can…

I was traveling from Peshawar Airport Pakistan to Jakarta Indonesia on August 25, 2021, by QR 601. I'm launching a formal complaint against your employees. they have been an obnoxious employee at your firm. I was never treated as clients by them.

Instead, they were behaving in unprofessional way and walked away and summoned a coworker to help me, which was quite dis respectful one of them name was Younas ticketing employee his colleagues at Peshawar airport. When I asked for help checking my ticket and allowing me to approach immigration through the gates because it was unknown territory for me, these employees were really nasty.

Instead, they checked my credentials, didn't listen to me, and forced me stand there for an hour, telling me that I didn't follow the laws and requirements for…

June 11 – At the Houston Airport, USA before leaving, Qatar Airways check in counter was offering a promotion to have 3 bags checked-in for free per person as part of our tickets. The person at the counter before our departure made sure we were aware of this promotion and asked if we had any additional bags we wanted to check in for free. We checked in 2 bags per person at that time and were told we would be able to check in additional bag on our return trip.

June 24 – I contacted Qatar Airways, Karachi, Pakistan to ensure that my return trip would allow me to check-in 3 bags per person as the promotion had stated for free. The representative from Qatar Airways indicated I did not need to worry and that I would not be charged for 3 bags and that they were indeed running a promotion where…

Dear Sir/ Madam

I am Hossein Fallahi, I living in Dubai and I had a flight with my wife from Dubai to Berlin on 4th August by eTicket Nr. 1576020402071 ( Ms. Faegheh Ahmadiyan) and eTicket Nr. 1576020402072 (Hossein Fallahi). In the early morning, we arrived at the airport and when we wanted to check-in, the officer of Qatar Airways asked us many strange questions such as an invitation from a residence in Berlin and the information about my cousin who is living in Berlin!!, my marriage documents with my wife!!, my property documents in Berlin!!, and such those documents which were not needed at all. I have had many travels to Germany and Europe before so I am completely aware of all documents which are need for traveling to Europe, and As I expected your officer to know that we can stay…

Dear Sir/ Madam

I am Hossein Fallahi, I living in Dubai and I had a flight with my wife from Dubai to Berlin on 4th August by eTicket Nr. 1576020402071 ( Ms. Faegheh Ahmadiyan) and eTicket Nr. 1576020402072 (Hossein Fallahi). In the early morning, we arrived at the airport and when we wanted to check-in, the officer of Qatar Airways asked us many strange questions such as an invitation from a residence in Berlin and the information about my cousin who is living in Berlin!!, my marriage documents with my wife!!, my property documents in Berlin!!, and such those documents which were not needed at all. I have had many travels to Germany and Europe before so I am completely aware of all documents which are need for traveling to Europe, and As I expected your officer to know that we can stay…

Dear Qatar Support,

If my query is not covered by your department please forward to the appropriate department within Qatar so they can respond to my needs.

On Friday 20 August my client Juan Fernando Duque Ospina was returning from Cairo via Doha to Singapore and transitting in Singapore to Air Niugini. This route was only selected as no other seats were available. To be certain this route was legal I sent emails to Changi Airport Case # 02795105 (details attached) and Air Niugini (confirmation email attached), and I checked Egypt was noted on list for original destinations (see attached). However each time I booked these flight Qatar cancelled them, so I emailed many many times requesting information and assistance. Finally I re-booked a higher class and re-issued the ticket (because…

Flight number qr729 from Duha to dallas, had emergency landing in Memphis, trapped in aircraft for more than 7 hours no power and AC, no information or update what is going on? After long frustration time with kids finally took us to a motel with all our loggeges and have no further information how to get back us home

Disgusted by the behaviour of the Qatar staff in Heathrow airport and it isn’t the fact that there was just one staff member it was the whole team collectively. The show no mercy or support for people what is the point of you having the job if you don’t do what you signed up for when applying to this job.

Secondly the communication is POOR we booked a flight for the 17th August and we arrived they stated that they received an email that exact morning we were meant to board that a visa is required to enter the country we are flying too so okay that is our fault on our side and the staff members said apply and come back tomorrow so we have applied for the visa and waiting approval to catch a flight the very next day we have bought the ticket we arrive 1pm which is 1 hour before check in…

My mother was with me n my family, we already requested wheel chair when buying tkt, we got this from Doha but once we landed at Sharjah, we n Mother stood under hot n humid weather sunshine 15 min no one provided wheel chair 2 kids , my wife and me with my mother Diabetic and cancer she got exhausted Travel date 12/8/2021 doha to sharjah I want compensation to me n my family

My recent return trip by Qatar airways was from Lahore to Guinea-Bissau from July 26 to August 7 . Ticket number 1573599822197 . According to the ticket itenery, there was only 2:15 hours stopover at Doha airport in return from Bissau,but after reaching at Doha airport it was found out that the next flight is on August 08 at 8 pm so it was 20 hours stopover.

We were not notified of this change before and after wandering around for about two hours at Doha airport we were informed by the information desk that we would not be given any lounge to stay at the airport and were given only one meal in a 20 hour stopover.

While in the same trip to Bissau, on Casablanca Airport with 10:10 hours stopover We were provided Oasis Lounge along with two meals and tea and coffee facilities. Similarly,…

No answers about a cancelled flight and when you call the help center they take forever to answer their phones for a couple of days in a row

Dear Qatar Airways Nightmare luggage experience for over13 days I have copies of various items; our boarding passes, baggage tags, proof of payment/receipts totaling USD 1,000 that we were charge for extra baggage, and Qatar missing luggage forms we were asked to fill out on arrival at Entebbe airport last Sunday 18th July 2021 when our luggage didn't arrive with us.

We left Denver on 16th July 2021 on American Airlines for travel on Qatar Airways to Entebbe (final destination) via Chicago and Doha. We've called and gone to Qatar offices here at Rwenzori Towers in Kampala, Uganda. We have called (every day) and been to NAS National Aviation Services at Entebbe here in Uganda, We've reached out to Qatar in Chicago (kept us on hold for over 90minutes only to tell us they'd no idea why our…

This is the second time in 30 days that i got cancelled off a flight. The email stats the flight is cancelled, the flight however is still going, it is is who is cancelled off. Twice in 1 month... no one can help. This is pathetic service.

Definitely not an airline we can rely on.

Good day my dear I have booked on your respected airline on 20th of this month from DOH (DOH), Hamad International Airport to Cairo. My inbound flight was through Royal jourdanian airlines with one stop in Jordan with 2 Pieces baggages weighing 46 kg and I informed the Check in clerk about the contents one bag and I asked her to put fragile sign to that bag .

In Cairo, I Noticed that bag is empty and no Water Dispenser in the bag and I failed to get any answer from Jourdanian airlines reprentative in Cairo airpot. - really I've got frustrated from this attitude because this the first time for me to travel with this airline.

- Could you please help me tilling what the matter with this Water Dispenser. Dr Hamdy Shokr Ticket reference. com

Recently I'm applied for a job in your airways one of hr from Mumbai call me and he asked rs27500 before joining in your airways is this true

The worst customers service ever. Reservations on their website is a nightmare. Trying to reach them on the phone is almost impossible. It may take you days on hold for n the phone for someone to pickup. Mist of all they don’t care at all.

I purchased a ticket online using their stupid website and they ended up selling me two tickets instead of one for the save flight and the same time ?? They charged me for two tickets too. So I called their customer service and 4 hours of hold period they picked up the call and told me that they will credit my card back for the extra tickets but it will take them 15 days ??? 15 days later they only credited a partial of the charge not the full refund and it has been over a month of calls and sending emails but they refuse To get back to me. It’s truly…

This is Elham Azinmehr ,behalf of my family Babak Ghodrati Arad Ghodrati Arshia ghodrati We got four tickets from Atlanta to Istanbul from 30rd of jun 2021 till 9rd of July in round way . Qatar airways had changed our date without any message or email or calling to us!!!!!

Anyway after spent our times with waste and discomfort finally we came back to our…

I travelled along with my wife on the 14th of July we started our trip from beirut to Doha The flight from Doha to Chicago was terrible 1/the flight was full 100% 2/80 percent on board were coming from Asia were the Covid cases are increasing daily 3/ why do you sell all seats and you don’t take into consideration that there is a major threat with the epidemic increasing cases.

4/ having travelled with Qatar airways in the past ,let me tell you that your food quality has deteriorated a lot , Ok I can understand that there is a financial crisis due to COVID but when you have to spend 14hours on board We deserve better quality of food.

5/ your cabin crew did an excellent job they worked so hard although I felt that there number was not enough to Handle all the passengers. 6/ a special…

we purchased a ticket with 1 bag allowance and a $100 for an extra bag which we were ok with. we traveled to the ME paid the $100 and all good. on the way back they made us pay $250 for the extra bag saying that leaving the US is different from going to the US, like wth?

with a $350 we could have booked better flight with a better airlines, they are bunch of scams.

CHECK IN CREW MANAGER, DENIED BOARDING ME WHILE I HAD ALL THE NECESSARY DOCUMENTS , MISSED ALL CONNECTING FLIGHTS AND SLEPT AT THE AIRPORT. NEXT DAY ANOTHER MANAGER GRANTED ME BOARDING WITH EXACTLY THE SAME DOCUMENTS BUT ASKED ME TO BUY ANOTHER TICKET. CALL CENTER WAS NOT ACCEPTING ANY WRONG DOING OF QATAR AND HAD TO PAY FOR ANOTHER TICKET

On the 20 June, I have been denied boarding on QR933 from Manila to Nairobi, through Doha. The reason: Qatar deemed that my evisa application was not complete. I have showed them evidence that the requirement for evisa was actually neither mandatory nor exclusive.

The Kenya Airport Authority (KAA) still allowed delivery of visa upon arrival in Nairobi for eligible nationalities. As a Canadian, I am eligible. 6). Because of Qatar unjustified intransigence, I was not able to take the flight and to add insult to injury, they want to keep the $1700 dollars upgrade that I paid on pretext that it was non refundable.

It is like a thief blaming you for giving it your money under the threat of its knife! I have raised a dispute with Paypal, this is unacceptable!

Denying the passenger to board the plane even with correct doucment provided for Entry permit in the Bahamas. and upon rebooking of the said flight this June 27 l, Expedia want us to pay for additional of $400++usd for rebooking.

my q miles a/c # 256178135 on the 29 apr 2021 HSBC Sri lanka transferred 18417 points from my reward points to this account and its not reflecting on the current statement sent in June many emails written asking about it and no one seems to want to reply i need an update on this matter urgently and due to no travel out of canada what will happen to my air miles i dont want them to expire thanks Ruweni Desoysa Toronto On Canada

I have just today reived my flight cancelled today for the second time, only two days notice they rescheduled my flight be for two more weeks same as last cancellation, i have checked with the Qatar airlines website and i know there are flights before the reschedule. I booked my original flight in march this flight is my return flight to my family now its cancelled again, it seams the higher fares being asked have priority over economy already booked and agreed.

i am a Qatar airlines silver member soon to be gold member, the excuse is not acceptable as i have a booking for hotel and i have booked my covid testing on arrival at airport. i really don't accept the statement that its to do with Philippines number of arrivals being limited, its to do with maximising profit.

Dear Team,

As per below email, my tickets QCJKJ2 (1572390873600 & 1572390873601) were canceled by Qatar Airways and they informed me via email, now I am trying to search my tickets on Qatar airways website to apply refund but unfortunately, I am unable to find my tickets. Please take necessary action to refund my both above tickets and reimbursed in my account.

Regards Samie Khan +923132777421 +966578984461

I flew 2 weeks ago with Qatar airways from Canada to Tehran via Doha, I paid 225$ canadian for my extra luggage and requested to put fragile label on it all over the box as well the top of box was marked by arrows. When I saw my luggage on conveyor at destination my box was upside down also it was damaged and looked they throw box multiple times from a height despite all fragile labels.

The content of box was damaged and there was not any Qatar airways agent at arrival in Tehran. I have all pictures showing how this luggage poorly handled and damaged. I am requesting refund for this service and any compensation.

I was very happy with flight and flight crew but this incident really hurt me since I was visiting my mom and had supplies for her health related issues. I appreciate your…

I need help asap please to rebook this booking outbound from Canada: please contact me. Passenger(s): NAJM/DIANA, KHALIL/KAREEM MOHAMED, KHALIL/NADEEN MOHAMED, KHALIL/ZAIN MOHAMED Expedia For TD Itinerary Number: 72009445685469 Air Canada Confirmation Code: NP5I4K Middle East Airlines Confirmation Code: NP5I4K Qatar Airways Confirmation Code: NP5I4K

I was ask for the tea to the cabin crew. She said will giving me.. I am waiting for so long time until i fall asleep. When I'm just awake still I'm waiting for my tea. And after 40 minutes left for landing she said because I'm sleeping. How it can be?

If she is really make the tea for me she will wake me up..

Also usually the cabin crew always wake me up for asking about menu,what i want, etc. And i didn't understand why suddenly not waking me up? I think she doesn't make the tea. I am a member in qatar airways usually the service is good but idk why suddenly like this.

This flight from Istanbul to Indonesia while I'm going transit in doha at 8 June 2021. I hope next time can be better because i will often using qatar airways to Istanbul. Thanks

I was denied boarding based on "the wrong visa" but then was allowed to fly 6 days later with the same visa and the airline refused to compensate me for a 6 day delay which was entirely their fault for not passing on the relevant information regarding my visa to the swedish side who eventually realized that i was eligible to fly once i got a hold of them directly!!!

o Whom it May Concern:

I am emailing regarding the below issues with regards to my flight from LHR to JNB. In reference to confirmation L7E4QW Due to mechanical late departure out of Dallas, original connection was missed. Reservation was rebooked to existing flights. The cost was $310 to make the change. Upon arrival in London,I was refused on the flight from London to DOH, according to the agent my PCR test was not valid. I took the test May 25th, 2021 and results were received at 10:00 PM that same day. I am still within the 72 hours, which ends on May 28th. I would have arrived into Johannesburg on May 28th. The London Qatar agent was rude, nasty, and continued to give false information. I was told I could not leave London until May 29th. I tried to rebook the reservations and was…

I had a confirmed reservation with Qatar airways from Dallas to Doha and to Jeddah and I checked my bag from Austin texas all the way to my final destination In Jeddah; arriving in Dallas to catch my connecting flight to Doha , they told me my reservation was canceled for no reason even though I have all the documents to confirm my reservation on this flight . Employees were rude and disrespectful and ignorant; no one wanna help and just woke away from me ; I never seen disrespectful employees at airline boarding counter in my life other than Qatar airlines .

the employees were unprofessional and they are really embarrassing to the company. Being a gulf citizen person , it is embarrassing to me to have these employees working on behalf Qatar airways and I hope they hire better employees…

On April 20th, I scheduled a last minute flight for my father on April 22. My grandpa had gotten critically ill and was admitted into the hospital for a medical emergency. We found out that same day that my father’s passport had expired 2 weeks prior and the only available appointment with the emergency passport agency was on the 22nd.

I quickly headed to the QA’s website to change the flight but was only given the option to cancel, so I did. I found a flight scheduled to take off the very next day. I attempted to book it but the voucher code sent via email was invalid.

I tried it one more time but it was denied. I called customer service, and waited an hour or so when an agent finally picked up, I told him my situation: “I scheduled a last minute flight but had to reschedule for the next…

Qatar airways is not refunding the money to my travel agent, EaseMyTrip. My flight was cancelled on 29 Jan 2021 and It is 16 May 2021 I am still waiting for a refund. My travel agent says that the airline has not processed the refund yet.

5 months I am fighting.

Last week May 2 . my wife and son has a flight from new York to doha and to Nepal . its been a week already. we been keep on trying to contact but never got response from them. thank u

I was made to miss a flight on 15April, 7h40 by Qatar OR staff(Supervisor dressed in red) . I was due to fly to Taiwan. I even slept over at the Airport so as not to miss the flight. I had all the required documents as specified&validated by Taiwan Embassy.

The Supervisor would not let me board since I did not have a Fit to fly form which I was informed was no longer a requirement, a junior staff member also questioned why I was forbidden to fly whereas others were not asked for same. When Dr emailed Fit to fly, I was now denied boarding due to no Insurance(even though I was just transitting in Bangkok, the Officials in Taiwan emailed Supervisor commitment to cover Medical bills, but she refused to accept that).

I incurred unnecessary costs:another Covid test for R2200. 00, A no show…

However, when I approached check-in counter ( I am not being a racist but I don't know her name) ,a lady look like a Chinese asked me to weigh my luggage and I did so. That was disgusting because I paid for wrapping and she made me unwrap everything and I just lost my money and my discarded items.

She was not even shown a sign of sympathy as my baby was crying hard and she made us to wait on the corner and threatened that if I want to carry baby bag I have to pay for my child baggage,otherwise she will ask the crew members to take out our luggages from the flight and she won't permit us to fly.

I work at mediclinic where we have more than 50+ hospitals across South Africa in addition to other hospitals and I will not recommend your flight to anyone .