Qatar Airways

The worst airline company personell service ever.

First and foremost they denied me to board the plane when it was 1 hour left for departure. Reason why I had just 1 hour left was because I did not recieve my covid documentation paper in due time from the doctor/lab unfortunately.

I explained the situation 3 hours prior to the flight but was fallen to deaf ears. So when I finally got the papers 1,5 hour before take off they still wouldn’t let me board the plane citing the gate is close and ordered me to wait on the side until the plane has so I could speak to the manager/captain.

Which was all lies at the end. So I had to go ultimately go home and rebook a new ticket from my own pocket. They didn’t even take responsibility or gave me an sincere apologies just regjering to the boarding…

I returned on Sunday to Manchester airport 14 hours late (should have landed at 6 am in the morning and landed at 8pm) after an horrendous journey on Qatar flights from Bangkok to Doha and then Doha to Manchester, The flight from Bangkok was cancelled and with unqualified staff who were quite rude told us to 'go up there' which turned out to be a 20 minute walk to a security area where we were then

told by a young inexperienced member of staff to follow him which turned out to be back 20 minutes from where we had just come from. We were then met by two further members of staff who again said follow me, with no explanation, and we walked for a further 15 minutes to passport control and shunted through and

told to collect our suitcases and wait outside gate 9 and queue up to get on…

Qatar Airways' complaints department is worthless and a waste of time. This airline is NOT a 5-star service!!! This should change the behavior of how they treat the passengers especially when the traveler travels as a family or for business.

The Airport employee must get training on how to take the conversation and handle the passenger's incident by the professional manner and speedy. Hamad Airport is a huge airport and nice but they forgot to build the knowledge and provide suitable training for the Airport worker (Qatar airway customer service).

One year ago, I raised an incident what I experienced in Hamad Airport, after more than one year and a huge of email exchange, the result is:- Thank you for your e-mail. We regret being unable to consider your request of enhancing or amending our…

I traveled from JFK to Ahmedabad on 10 Dec. 2019 in evening flight. When I reached Ahmedabad on 12 Dec. 2019. I did not get my two bags. i have all clothes in these two bags so I have perched new clothes. Please reimburse money

Pallav Desai 12 Dec. 2019

Extremely poor ground service from Beijing Ground Staffs QR895 4 NOV

1. The queue is as long as 50m. We were even standing outside of the waiting zone as a circle line, possible to get to the airport gate if not doing like that.

2. The ground staff is on personal phone while no one is guiding the web check in line. The sign is extremely small and hard to be found. I was waiting for 1 hour in the queue before the staff talking on the phone came back and tell us e web check has a special lane as fast track.

3. The baggage belt is down meaning all the baggages are stuck there. We cannot have the witness of our baggages while they send them to the belt and back.

4. Ground staffs are tired.

on QR 152 20th oct. from Madrid to Doha. i was treated unfairly and humiliated by ground staff. i was over the weight. he confused me by saying i would have to pay close to $500 American dollars. i told him i didnt have that kind of money. leave bags behind.

but instead he humiliated me and discrimanated me by saying lady if u cant afford it. u shouldnt be traveling. etc etc. then he said. he would ban me from the plane. and i would have to get another airfair.

as i told him i could afford it ,but had been picked pocked and had a police report to prove it. he said it didnt concern him. and keep threatening to keep me grounded, so i left contents of both bag all over the floor he would not even consider me taking anything now ,as we had run out of time.

so i boarded the plane crying…

I had a very bad experience with Qatar Airline from OR Tambo to Doha on the 20th of September time 08:50. we were travelling to Bankok with my daughter. from JHB to DOHA everything was good, then the problem started when we change the airline from DOHA to Bankok.

Passengers who were sitting in from of me wanted to sleep then they just adjusted their sits while I was watching movie and I did not want to adjust my sit because I did not want to sleep, after all I bought a ticket for sitting not sleeping. I was forced to sleep or adjust my sit because people sitting in front of me want to sleep and it was so uncomfortable for me and unpleasant for me, the TV screen was write in front of my face that I could not even concentrate anymore.

when I call the airline attended they say I should move…

I submitted a complaint about Qatar Air firstly resulting in our having to buy an expensive ticket to get our minor daughter home form Budapest.

Secondly for a contradiction in your standards telling us her papers for a minor were not to your liking despite your check-in desk telling us such papers were not necessary, then allowing her to leave the country, but then telling here in Budapest that you were not applying the same rule.

This all caused confusion and frankly mental torment to our daughter and her grand-mother in Hungary and then you admitted afterwards that you would have allowed her to depart on her South African passport. One look at her Hungarian passport would have shown that she did not have a visa to get in.

So, either you allowed a minor to leave the country illegally in…

My daughter, Paavani Kaul, a student studying at Lisbon, Portugal, traveled Lisbon-Doha-Delhi on 25.6.19 (Flgt, an hour and twenty plus minutes late on the Lisbon-Doha leg), carried a back slung Laptop bag and separate hand baggage through both sectors, without issue.

She returned Delhi-Doha-Lisbon on 6.7.19 carrying EXACTLY the same hand baggage (back slung laptop bag and hand baggage) but was forced to check-in the hand baggage and thereby compelled to pay Rs 14,000/- for supposedly carrying 7 kg's excess, since the Airline counter at the IGI Intl Aport insisted that both bags were to be within the stipulated hand baggage weight. No amount of explanation of the SAME having been carried just 9 days previously on the inward journey, mattered to the Counter staff who were insistent that…

I am Sanjeev Kumar Pathak. 2019 on Ticket numbers1572049762758-759, 1572049762760-761, 1572049762762-763, 1572049464491-492,PNR numbers YZ45BC and YZ5LHO by flight number QR 541 and QR 39. My booking reference numbers were QR OUTONG and QR OUXHB2. One of my bagagge was booked by Bag Tag number QR319624 from Kolkata to Paris.

When I arrived at Paris my baggage was not delivered to me at Paris. A PIR was filed at Paris by reference number RSYQR15748. 30 at my hotel Best Western CDG Paris where I was staying. But my baggage was not delivered to me up to next 10 days.

2019 there was a message that 'BAGGAGE UNDER TRACING'. Since I was at our holiday trip to abroad along with my family and my asset was retained by the Qatar Airlines we all family members were highly mentally,physically and…

My wife and I booked a flight from Perth to Doha in September 2018 for flight qr901 and requested a window seat for me as I am claustrophobic and my wife likes to be seated on the aisle. We were allocated seats 68a and 68c We did not mind having some one sitting between us.

When we arrived at the check in counter your staff member informed us she reassigned my seat (68a) to another passenger and I was given seat 68b. I queried the problem with her and she said the plane was full/ This was not the truth as I observed there was a number of seats vacant.

The passenger sitting in my seat could have been seated in any other of these seats so my point is why was I relocated ? I must add the service on board was very high class but I would be in two minds whether to choose Qatar again .

2019 at Amritsar(India) on my return after a span of 10 days. I had gone abroad with my family for our Holidays trip. A huge amount was involved for such tour. But your airline spoiled our all holidays moments by retaining our baggage.

We remained highly unsecured and in great mental stress in abroad as we stayed in abroad without our asset for entire tour. Our all happy moments were ruthlessly crushed by your airlines. 6,00,000/ (cost involved for holidays trip) as compensation for spoiling our holidays tour by its totally irresponsibe act.

But so far Qatar airlines has done nothing except making promises. Kindly look into the matter urgently as per your reputation of the Airlines. Name- Sanjeev Kumar Pathak, Rekha Pathak, Daughter-Neha and my son Aditya

I booked a flight to Tehran/Iran for May 01, 2019, leaving at 8:25 pm from Washington Dulles International Airport (IAD). I got there at 5 PM to make sure everything goes smooth.

However, when I went to the Qatar customer service desk to check in, an African American lady in her 50's or 60's asked me to give her my both American passport and Iranian passport. She noticed my name on my Iranian passport is different from my American passport.

I explained that should not be a problem since Iranian government doesn't care about my name on my American passport, since name change is easy in US, but not in Iran.

Nevertheless, I always travel as an American with my American passport. She asked her supervisor who was a Hispanic person in his late 40s or early 50's for advice, and the supervisor was…

I booked an air ticket on Qatar airways for 05/02/2019 (May 2nd) from Houston-Kochi. Booking ref. N3KTT8, Flight No. QR714 and QR 516. The flight was delayed three hours from Houston and I missed my connection flight to Kochi and had to stay in a hotel alone in Qatar for 24 hrs.

I had to attend my sister’s wedding on the next day, missing the only purpose of my visit. Now the real story is that Qatar airways staff in Houston and in Qatar lied about it. They deliberately delayed the flight just to accommodate one passenger (a patient air lifted from hospital in Houston) on the flight.

The ground hostess went on announcing every 5 mts, saying due to “cleaning of the aircraft” there is delay in departure. About 30-35 times she went on lying to the passengers, repeating the same story. At…

unfortunately our experience to travel from Delhi to Chicago was horrible. we are senior citizens79 & 80yrs. My wife is a patient of bronchial asthma not able to walk for long distanc and my self a heart patient needed wheel chairs.

On Delhi airpo wheel chairs were not able and could get after repeated request after30-40min waiting. At Doha air port no wheel chair was provided were asked to wait. the wheel chair boy was very rude in behavior. I had to walk long distance at the risk of my life.

Would request Qater air line to look into the matter We demand adequate compensation for our physical and mental torture Dr Vinod bhargava Y

I find the extra steps you require for credit card verification infuriating. You're asking me to send information over an insecure line, and I have no idea what happens to the data once it get to your company. You are the only airline that ever does this to me, and I take every opportunity to tell as many people as I can to avoid your airline if at all possible.

Hello,my duather shiva mokhtari azad ,had flight from mashhad to london at 28 /09/2018,your air line manager(Mrs naghavi),and other coworkers ,had no freindly behaivor to me and my dauther ,and iterestig point is that the flight have 12 passenger only,please follow this problem for me ,thank you.

We would like to report to you

MISSING LUGGAGE: one large brown TOSCA suitcase with purple ribbon... urgently needed...please see photo attached to identify suitcase.

We left Zurich International airport on Sun 5th August with Qatar flight 94 to Doha and checked in 6 pieces of luggage......we were not given label for missing suitcase and when Michelle at Dnata Sydney airport office checked records, there was no record of label for missing bag...

The male ground staff of Qatar who checked in our luggage for the flights did NOT give us bag tag. This makes it very hard to trace the bag so I am contacting every office that could be related to this matter. We are very upset with this negligent service. Please see to this matter immediately.

We have urgently reported it (on Monday 6th August…

I am from India. When we reached Dallas I was shocked to see that the entire money was removed from the purse in the bag. Please give me reasonable reply and make good my loss for which your airline is entirely responsible.

I'm really not sure where to begin. I'm a veteran and I came home on R&R, but it was anything but rest and relaxation. I was scheduled to return to work in Iraq on January 29th. I arrived at the airport and was told there was an issue with my visa.

The staff at the airport had no clue of their jobs. I was passed from one worker to another, until finally they spoke with the supervisor who cleared by visa as having no issues at all, because I was returning to Iraq and had a round trip ticket.

By this time I had already missed my flight and was instructed to return home and I would be scheduled to leave the next day. So I did as I was told and returned the following day and boarded the flight to Atlanta.

Upon arriving in Atlanta, I was informed that American Airlines did not reissue my…

Good Evening,

Date 06/01/2018 Flight Number :QR1400/ 06 JAN 2018 I would like to complaint the inconvenience caused to me on 06/01/2018 cancelling my flight on that day due to technical reason. I am very much disappointed by travelling in Qatar Airways as I had to join my duty on 07/01/2018 . I reached Airport by 14:00 Tunisian time , my flight supposed to be 16:05 from Tunisia to Doha. Boarding time they informed about one and a half hour delay. But unfortunately there was no proper communication from Qatar Airways staff until 22:30 when all passengers fed up from no proper treatment from staff , not even considering that we are human beings and decided by their own to leave the waiting area when they announced flight will be at 23:45. Only when we reached the Tunisian coastguard we came…

The weight of the baggage was about 11 kilograms. Unfortunately, despite this, the Qatar airlines issued a total of 230 USD as damage, while our request was 1800 USD. During this time, the airline did not follow up and inform us, and I myself have to follow up.

In the latter case, the company is willing to compensate for a small percentage of the damage inflicted on us, and the Tehran’s representation, will deal with the kind of us if we are to blame. The crash of the airline is totally unprofessional, leaving the company to doubt that it is one of the best airlines in the world Please, if possible,…

I had injured myself in spain so i had an ankle cast so i needed help from the airport staff with my bags and getting around in a wheel chair. my final destination was New Zealand which meant i had to get two flights.

my first flight was great 7 or so hours to Doha. in Doha my wait was 2/3 hours so i went and had a couple of drinks to fight my fear of flying i had about three beers until the airport hand came and grabbed to help with me boarding the aircraft.

I was denied being aloud to board the plane because they said that i was intoxicated when i told the staff i'd only had three beers and that i couldn't be drunk because the bar in the airport wouldn't have served me if i was intoxicated. they did not let me fly and i could not board another plane for 24 hours more, so i asked the…

Me and my friend Aleluia Rodrigues reached the Dabolim Airport, Ga, India. During the time of boarding. I stood there up till 3:30am on the airport tell them all my documents are correct. Please contact the FRO for confirmation. And then they did not…

My Ticket Nr:157-2347343788,Booking ref:56V0KB I travelled from Cph-Doha-Dar es Salaam 13/11/16 and arrived Dar 14/11/16 without any problems. 00 sitting on the chair, I told your ground staff that Iam heart patient with pace maker and I need place to rest on humanitarian ground,I was flatly refused by your transit staff,By International Airline law if flight is more than 8 hrs then

qatar airways is responsible to provide temporary accomodation,Even if i Have no right to have hotel accomodation, On humanity ground as sick person qatar airways could have done that,but You have failed to show…

Dear Sir or madam Refer to the below notes taken from Qatar recent flight QR 266 on 26th of September 2016):

On the 26th of Sept. I was travelling with Qatar airways to Doha. While i was having my cheak peas salad i had noticed a stone in my mouth where i almost break my tooth. I have reported this to ms Raphad the supervisor who promised to send a report to the company. I gave her my seat no.33D I took 2 panadol and she had check for a broken tooth but although i haven't broken my tooth the pain was terrible. She promised to send a report to the company however i never received any response and as a member of the priviledged club i am really disappointed. I haven't seen a gesture of a goodwill to apologise & provide me with a reasonable compensation in a form of a gift or offering me a…

I send one of our families traditional marriage dress with my grandma's luggage who ws traveling to India on last Wednesday in Qatar airways...and i hv

Things from my check in bag got stolen. I had two watches and Qatar people stole them. Both of them. Tore my MAcy s bag took and the watches and kept the boxes back in. how the hell can something like this happen? I need an explanation.

How can people simply steal stuff from bags. if somebody is opening our bags, all airlines at least put notes that your bag has been opened. And Qatar steals stuff to tell people that.

I tried to contact the industrial area agency to inquire about my ticket, first joel answered the phone and told me that he is busy if i can call him after 10 mn, i called million times till one lady i believe her name is sophia answered the phone she was really rude and told me that it is not her job to answer my inquiries, instead i have to go there and ask her if i want an answer, on top of that she dropped the call and

called someone else to talk to me with no apologises. I am really disappointed from such low customer service of a 5 stars airline. And really can't believe that you hire such low level staff. You may investigate this incidence and dates and times and names are available upon request. Thank you

We were flying Qatar Air ways flight number QR 909 on 26/10/2016 Sydney to Doha We were on the upper level and the rest of the group were on the lower level it was 14hours and 40 minutes flying we had a meal after the plane took off and the second one just befor landing ( it was a breakfast meal) strange off course and there was no meal in between skipped the middle meal which made us stay more than 11 hours without food in that time we were only given coffee or water only if we ask for. But I found out that the lower level passengers had three meals I want to know why we were treated differently even we payed for these meals my husband was starving and emparesed to ask for food could you please investigate because I need to know why We didn't get what We payed for .

Kind Regards Thoria…

I have one complaint also, There was an incident happen with me at the airport.

I confirmed by calling the and told my profession which needs to be updated on my Visa ( I understand ) I told them that i am an accountant and cash controller which fall in accounting profession. but on website it's says just an accounting (Audit) ETC and i have traveled one time already so i was advised this would be okay. So i booked hotel for two nights and ticket it was business trip.( More discussion) But when i reached at the airport after confirming everything i was badly disappointed because they won't let me in and non of them want to help me on anything . One lady whom i tried to talk she was keep repeating same phrase that it's not valid when i even offer copy of the contract , I also request if i…

Harassment to the senior citizen and made to open all luggage. Very bad staff and airlines. Do not travel. Qatar claims 5 start is false. Very bad and ugly airlines.

5 hours! We waited 4 hours and then were only given a cocktail sandwich and water. 5 hours in Joburg 'whilst the crew changed over" We then eventually departed for Doha more than 7 hours after our scheduled departure time.

We finally landed in Doha and had obviously missed our connecting flight to Phuket. We were then told we were going to be sent to a hotel for the day. We then waited for more than 5 hours for Qatar to "book us onto another flight" we then received our passports and were sent down to immigration were we spent over 1 hour.

5 hours) before we had to head back to the airport. We then flew to Dubai. We then waited a further 2 hours to board our plane with Emirates. By this time we had, had enough! A trip that was meant to take us 16 or 17 hours, took us a couple of days!…

I cancelled my flight because weather made our flight late with Qatar and could not made other flight with Qatar. Happened 2 days in a row. Qatar kept my 4400 dollars gave no refund or credit and good luck getting any help from them I tried many times.

They are thieves and never will I use or say a thing good about them except they should be arrested

Hotel plaza inn workers take 2000$ of money of my bag when i go out of hotel. And this hotel room 618 no have safe box. Why send customer to this hotel for transite time ? For lose money?

Dear Qatar Airways, I am writing you regarding my complaint about my lost baggage when I traveled to and back from the Netherlands. I have been waiting for a reply from your office for over a month now but in vain. I complained to your office through your Website under 'Tell Us'. I have not received any feedback from you since I wrote. I also wrote to your offices in Abu Dhabi and the Netherlands by email but your offices have not replied in any way.

Although my luggage had been retrieved and delivered to me after three days of my arrival I believe you should have responded to my emails to show sincere customer care to your clients. I truly wish this letter will reach the proper authorities in your office so you could revisit how your customer services could be improved. I have traveled…

It is with a lot of concern and frustration that I write to your office requesting for assistance and guidance in regard to a pending monetary compensation from Qatar Airlines following QR162/16th august 2016 which was scheduled to operate from Copenhagen to Doha. The airline through email committed to make a compensation of EUR 600 for each of our 2 tickets. Reference is made to case number CAS-706602-N5Z2W3:000300099519. And the email communication as it took place and the follow-up mails are attached herein.

Payment instructions were to be sent to your office according to the email. Could you let me know why till now I have not received this money in my bank account and how much longer I need to wait. I look forward to hearing from you soon.

Hi! I was visiting my home country recently. I just came back from Pakistan to IAD by Qatar airways. Some of my stuff was eloped from my luggage after checking in from lahore. I would request to recover my stuff. Moreover!

I am really ashamed to tell that the Indian employees take more care of Indian passengers than the other passengers. Food is not good n ppl with small kids r not provided by strollers at time of waiting for connecting flights, separate lines for scans or custom, or comfortable seats in plane!!

On the 19th of July 2016 at 01:40 I supposed to depart from Addis Ababa Airport. I went International Terminal Three hours earlier of my boarding time. After long security lines i as told that Qatar Airways does not use International Terminal I had to go the local one which was a almost Mile a way.

I started running and reached there 12:30. there is no Customer service on sit. Next day I called the Qatar Airways customer service number and they did not offer any help. 00 ticket by another carrier to come back home.

I was traveling to Amman on 7th of Aug flight and I had a bad experience with your cabin crew staff

I am frequent flyer on Qatar Airway my FF No 221069260 and I had permenent special low sodum meal as it's show in my ticket.

During this flight the cabin crew did not serve me with with my meal and he told me that he talk to the supervisor and she will take care of that.

The supervisor miss Sasha ignore several request from the cabin staff and she came after 45 minutes and after all passengers finishes there meals and drinks and she told me there is no food and I can offer u some fruets and she offer me a sweet milon which I had elergic to it.

And I stayed without food and drink during this flight.

This is not good for five star Airways to had such treatment for the passenger.

Tayseer…

whole our life

they booked tickets/hotel/food and told me to go there take rest and come tomorrow. 30 and then boarded taxi without single money in hand. My ATM wasn't working in the bank(have proof for the same) Then with few euros that I had converted to dinnam And took it out and bought some cheap cloths(since I had less money) Used cab to go out with kids to buy since I don't know anyplace there.

My child had nothing but milk/choclates/muffins since the food was below average. I requested many authorities to provide me with some money since I had stay outside and I didn't carry any with me,but they denied and said they are providing food and shelter as if they are providing major favour for me.

31st July night was a nightmare for me sleeping alone with kids in a hotel without any penny in hand kids…

My travel agent made me a reservation at the Airport hotel for me to rest about 9 hours. This was done at least 3 weeks in advance. At transit accommodation, they tell me they have no rooms at the hotel and gave me some junk food meal vouchers.

I am sitting here at the airport and writing this determined to never fly Qatar again.

Never had such humiliating and horrendous experience with ANY airline other than QATAR. Check in process took more than an hour because the staff didnt recognise my prepaid luggage weight upgrade and INSISTED on charging me USD130. I was persistent about not paying because i had proof that i upgraded my luggage.

They just said that they dont recognise it and if I insist on not paying, then they would not check in my luggage for me. I agreed to pay first and email Qatar headquarters about this issue while I was referred to another staff to resolve this baggage issue.

I had to re-queue and the usher actually got people behind me to go to the front in her language when it reaches my turn. The usher was just plain rude. She rolled her eyes at me and talk to her colleagues in their language…

I was on flight we 0418 to Beirut departure time 21:00 pm after I finished the check in counter and on my way to the bus the staff at the counter followed me near the bus and asked me to leave my hand bag which is less than 7kg for cargo. I told her I have glass items in it she asked to empty it as her supervisor decided so. Now Iam on the plane the baggage compartments are empty and my hand bag left near the gate. I am a frequent passenger with Qatar airways which I always consider as five star airlines but after this unprofessional approach by the check in ground employees I have a double thought about using QATAR airways next time especially that she did not ask all the passengers to leave their hand bag .

Thanking you in advance for your understanding

I'm a medical doctor by profession with MBBS & DTCD qualifications & has been practicing medicine since 1991 to date in state owned hospitals.On 17/7/2016 I boarded a flight from Doha to Colombo. It was flight QR 668 and my seat number was 23 J. I was returning from Nairobi after a 9 day safari with my family. As I was having my meal an announcement was made asking for medical help requesting to identify yourself if you are a doctor. I did so spontaneously. I was asked to see a 20 year old girl who had a known history of allergy to nuts & had accidentally had some nuts in her food. She had taken anti histamines that she had with her right then & I was seeing her about 15 minutes later.

She told me she was itchy in her mouth & throat but was feeling better after her own medication. She…

This is with reference to my experience on board with the internationally renowned and reputed, Qatar Airways. I regret to inform you that, unfortunately, this experience has been my personal worst in traveling ever. It comes as an utter shock when an internationally renowned and distinguished airline provides its passengers with service and hospitality of the lowest grade. I am extremely furious considering the fact that besides spending a great sum of money, the quality of service provided to my family and me was obnoxious.

To begin with, my flight was from Barcelona to Delhi via Doha on the 16th of June 2016. (BOARDING ATTACHED). I was traveling in the Business Class section, with my family in the Economy Class. The complaints are as follows. We had been promised a Dreamliner Qatar…

Iam a frequent traveler and have used Qatar many times in the past and I usually never complain however I was so dis-appointed with the level of service felt I needed to bring my concerns to Qatar Airways attention and was expecting results of my complaint dealt swiftly and professionally this is not the case here.

I have E-mailed my complain on the 19th may 2016 for which I was given Case Reference No. (CAS -680028 -F9H3R8) since then I have sent 4 more Emails and have kept getting new reference numbers. I decided to contact Qatar Airways by phone and have spoken to ALMAZ and DAMIAN in Poland twice and I have to say Qatar Customer Service is way below expectations and very frustrating hence Iam determine to carry on in order to get a result.

So far the customer service have failed to…

Suitcase damaged in luggage on 30 May 2016 form Doha to Tbilisi

Flying on business class cabin from Munich on QR0058 june3th, it took me almost an hour to get my boarding pass and get my luggage checked in. The flight wS delayed therefore I missed my connection flight to bahrain. The staff is confused not well prepared to take care of passengers.

They promissed a bed to sleep till the next flight in the morning, then all rooms were taken and no beds available. I Tried The airport hotel Butti was full as well. The only solution is to sleep onacouch till morning. This really bad.... ☹️