Quality Inn

Took my 50 dollars I put as deposit after cleaned room , tried to be nice , and they said I left stains on bed, which were already there . it was a late minute dump . place was booked up and I had 3 kids that were afraid to be at pool cause of all the drinking .

putting pensecola on my never again list . thanks for ripping me off. - father of 9

I have been to many Quality Inn and Suites and this was by far the most unpleasant experience. Most of the time I reserve Quality Inn and Suites because of the low rates and great service. This was not the case this time.

I particularly did not like the quality of the room. The air vent was extremely dusty and very loud as if it was about to break. The couch had plenty of undetermined marks on it. I carefully pulled back the bed sheets and I had to dust off the sheets from small specs that I saw.

As I entered the bathroom to unfold the towel that goes on the floor there were two spiders that were on the towel. The faucet area in the tub did not look sanitized and cleaned. There were brown marks by the faucet area in the tub.

After returning from my friends wedding there were no parking…

Room was filled with dog hair. The sheets were stained. Was double charged for a 2 night stay have spent almost 2 hours on the phone without finding someone that can help refund me. Absolutely the worst hotel I have ever stayed at and will not being staying at a choice hotel ever again.

Trying to let everyone I know how pitiful the customer service is and how poor our room was. Unfortunately there is not a zero star option because this place isn’t worth one.

1) Booked 2 rooms 6 weeks before stay we requested first floor and rooms together. My sister is disabled and we ended up on the second floor on the back side of the hotel which was a long way from the elevator.

2) Checking-in-Not very friendly or helpful staff and when we asked about our booking of 1st floor and rooms together we were told there were none available and we were two doors down from each other and on the 2nd floor. We were told there was no note on our reservation stating what we wanted. This was frustrating.

3) Through our stay trying to get pool towels to asking for help from the staff they weren't helpful or knowledgeable about the area of Palm Springs or restaurant recommendations. We have stayed at this hotel in Palm Springs before and the stay was fine but this visit…

Very Rude customer service

One year later after a stay at Quality Inn in Matteson, IL, I get hit with an extra charge of $260.00. I want my money back.

Rm 411 ac was not working had dry my clothes twice dryer had proplem

We stayed at Quality Inn Port Clinton, Ohio on Memorial Weekend and the room had bed bug. This caused us a huge discomfort and we check out the next morning due to this and sought medical attention. This was the first time I had ever seen this problem in US.

The door to the room had a large gap in the bottom (you could see the light coming through into the room)

The chairs to the table that was provided were filthy (didn't even want to sit on them).

The shower curtain liner was dirty and did not make taking a shower very inviting.

There were 3 live bugs in the room upon check in.

Would have gone to another hotel if it hadn't been a holiday weekend (Memorial Day).

This was a Quality Inn facility at 9373 Cortez Blvd. Weeki Wachee, FL 34613

I can provide photos upon request

Confirmation number is: 71549434

I have spent my one and only times in one of your so called hotels. I know you are not interested but just wanted to get this off my chest . This was your hotel in Prestonsburg, Ky. This is such a busy area that I am sure they can afford to loose all kinds of business

The room was was run down & the refrigerator did not work well & was iced up bad & the toilet ran all the time & the shower faucet would not shut off ( run to ) & mold on the tile & broken tile & the toilet seat was stained ( bad ) . The room was barely cleaned & ran out of toilet paper & tissues had to go to the front desk and get those items ( why me ) paid over $ 1200.00 dollars for this crappy room 144...

I HAVE SUBMITTED A PREVIOUS COMPLAIN ON MY STAY AT YOUR PROPERTY FLAMINGO IN ATLANTIC CITY . YOUR MANAGER MR. NELSON WAS VERY NASTY TOWARDS ME KICKING ME OUT OF THE PROPERTY BECAUSE I WAS ASKING WHY TAXEs are more booking OUT FROM THE INTERNET .

HIS RESPOND WAS THATS HOW IT IS . MY STAY WAS END OF APRIL . SO FAR I HAVENT HAD ANY RESPONSE ITS BEEN A MONTH .

The hotel Quality Inn at 1265 Cherry Road hotel is outrageously nasty they have roaches water bugs the size of my thumb smells like marijuana I stayed there for two weeks I had to get the hell out of there I rather sleep in the damn dump cuz that's what that was I had no water off and on in my hotel room do out the hotel for two weeks Brenda which is a supervisor was very nasty no help the housekeeping manager was very nasty when I told her I had burn holes on my sheets and

brown spots she gave me new sheets those had blood spots on the back of the pillow case and burn hole or my quilt I wasted my money in this place police is there every two days did just closes shut down I wish I would have took pictures of that bathtub animals that was on my "TV stand roaches"

Arr. 4/27/19--2 nights Man sitting on curb outside entrance #5 (11PM) I got an employee to accompany me in to bldg. trash in Parking lot and surrounding area tray with dirty dishes in hall from arrival until11am 4/28 dead hay in/outside door #5 Rm.

167- toilet seat very loose mold in bathroom Wi-Fi intermittent or none (mostly none) furniture very beat up no newspapers Breakfast: 18 people one server (he worked very hard) 20 min to get order table sticky

I have been given 3 different email address to file a complaint with Choice Hotels regarding a Quality Inn stay in Sevierville TN and have pictures for back up I wanted to attach. Can you give me a current email address where I can file my complaint. Thank you,

The manager at the Quality Inn In Ridgecrest California is extremely rude. I called with some questions and he was very short with me and said that he’s very busy and that I would have to come into the lobby and then he hung up on me.

That’s not all he rambled on about but I could barely understand him. I have never been treated like that just for asking a question.

I recently stayed at your Detroit Metro Airport location and unfortunately experienced several things that I really don't ever seeing us stay again unless we can get this resolved. The hotel offers a park and stay program so we decided to take advantage and stay overnight the night before our flight out on March 26th.

Our flight was leaving to Tampa, Fl on the 27th. We were ask to leave our keys with the front desk and that the car would be there when we returned in the shape we left it. the room was a connector so myself and my wife and our two kids- ages 5 and 7, had to try to sleep through the haze of smoke that was coming from the next room. We asked to have…

00 for the worst stay I have ever experienced at a Quality Inn. I will start at the first visit the door wouldn't lock which made us feel unsafe and put a chair up against the door. THE CARPET WAS SO FILTHY after walking on the carpet had to wear shoes after seeing how filthy the bottom of my feet were.

Safe wouldn't lock maint had to come and change it out which was a inconvenience to us due to dinner reservation we had scheduled had to cancel dinner. No microwave in room. Fan in bathroom very loud and noisy when taking a shower stood in water as water was taking a long time to drain and faucet dripped all night Put in a wake up call and did get it as well. ROOM 204.

Needless to say we went on our cruise and came back and when the Van came to pick us up they didn't have room for my…

My boyfriend and I checked in for a MUCH NEEDED AND DESERVED night alone and away! but an hour after that the room above us had children running around constantly and jumping off the the bed , other children/teens running up and down the hallway as well as multiple drunk people slamming into our door.

I called multiple times to the front desk and was told they would go check it out and after it continued. We did not get get much sleep. I’d have to say that it was an absolutely horrible experience! all we were looking for was a night to relax.

I have called the hotel multiple times to talk to the manager and I have yet still to here from anyone at the hotel in Eagan. As a business owner I have to say that this was the worst job of customer service that I have seen.

When I called the…

My and family and I had traveled through the night, and arrived at Quality Inn 6135 Youngerman Circle Jacksonville 32244 FL US

Around 4:15 a.m., Friday April 19 , 2019, while my family waited in the car, I had went into the office to continue check-in (I had made a reservation online through hotel.com). There was another family in the lobby as well with check-in issues (that I was unaware of, obviously bc I had just entered the lobby upon my arrival). The staff member working, Christine, had informed me she was busy helping the other family and to wait. So I patiently just stepped out of the way...and my choice was to stand up (I had just drove 9 hrs straight) and I was leaning against the wall with my back turned (bc my eyes were heavy and I was ready to rest) (this part is crucial). So,…

Qaulity Inn of Lake City Fl told my wife and I they dont rent to locals i was born in Fl i reside in Lake City Fl . I want my money back so I can get a different Hotel who will Accomadate us for may 13 and 14 Our 19th Anniversary

February 27,2019 Quality inn/ Rm 169 Item 1 entry light switch broken Item 2 bathroom faucet hot and cold reversed Item 3 no aeration screen in sink faucet water sprays everywhere Item 4 blow dryer falling off wall Item 5 sink dripping Items 6 top of the headboard so sticky my hair stuck to it Items 7 back door security lock hanging off door Item 8 breakfast tables so wobbly you couldn’t keep a cup of coffee on them. Item 9 entry door security latch does not work properly does not line up.

I felt discriminated against because I was from Pueblo CO. Would like to talk to someone about filing a compaint

Manager Christie (Friday night 1am) Yelled at me for knocking on a locked door. Said I was an ignorant ass cause I did not read the sign first or see the bell. After I called police because she said she would not rent to me since I was recording her, she ended comment with “with your goofy looking ass”.

She told representative on the phone she would cancel my reservation and hung up phone and then told me “I ain’t canceling nothing I’m bout to get my food” (while laughing). I have multiple videos and a more in-depth statement if needed.

Because she would not cancel reservation when asked and agreed too, my family and I used the money that we had for food to pay for another hotel borrowed money to eat at our event we drove in town to attend at 0630am V12 track meet. Federal Officer…

I booked a hotel at the Seattle Quality Inn located on 618 John Street Seattle WA 98109 on Feb 18 2019 for a two night stay from May 22-24. I booked this room because I bought tickets to the Rolling Stones concert.

On Saturday March 30 I received an e-mail from Ticketmaster that the concert was postponed due to one of the performers medical problems and will be rescheduled for a future date.

I contacted Expedia immediately to cancel the hotel as I had made the hotel reservation through them. They informed me that the hotel didn't have a refundable cancellation policy, but they would reach out to the manager and ask for an exception as the circumstances of the cancellation were unforeseen. After several attempts of not being able to reach the manager, they were finally able to reach them,…

The sheets were filthy. There were blood stains and other stains on the sheets of both beds. I took pictures. According to the CDC, sleeping on filthy sheets contain dead skin cells, oils, germs, body fluids, and toxins that will cause skin and internal diseases caused by rapidly multiplying bacteria. Thus, aside the fact that this makes for a drastically less than appealing sleep spot, it will also egregiously affect one's health, which can lead to death or illness.

Because of the aforementioned life and health threatening issues, I am requesting a full refund of all expenses incurred from my stay at Quality Inn at Woodland California.

Your immediate attention to this matter is expected and appreciated.

Regards,

I made a reservation at the QUALITY INN Tucson Airport on the afternoon of February 17, for February 18. I was in Mexico and was to travel to Tucson for medical reasons. The morning of February 18, I got notified by the Doctor's office that the Dr could not see me on the assigned date, so I called the hotel on the morning of February 18, to cancel the reservation.

I was told that they could not accept the cancellation because I had to cancel 24 hours in advance. I was unaware of the clause and the 24 hours could not apply because I had not made the reservation with the 24 hours the person was referring to.

I called several times and was never able to contact anyone that could speak English. I am disputing the charges. Your hotels are nice, I stay often but with a thing like this, maybe I…

Our overnight stay at Quality Inn Jersey Shore Beach, 201 Hiering Ave. Seaside Heights, NJ 08751 on March 29, 2019 was a nightmare. Our room was not equipped with the amenities that were listed on our confirmation report. No hair dryer, no microwave, no coffee pot.

One bath towel no wash cloths. I had to ask 3 times for more towels that were thin like rags. Lamp did not work, broken outlet, told desk said they were sorry couldn't fix problem. TV did not work, remote broken, had to have desk personnel work on it for 30 minutes.

Water spigot in shower fell off did not regulate water temperature since it continually turned and turned. Our door to our room had to be kicked open kept getting stuck. No other rooms available and again were told sorry. Breakfast that was included was nothing to…

00 for a nasty moldy disgusting room?? The shower scalded my teenage son and the room was really beat up!! One would think that for all that money for a room it would be in decent shape but it was downright awful!! What a rip-off!!

The owner's wife has continuously given me dirty looks!!! I have no idea why, or what she does not like about us? I have gone out of my way to shower her with kindness. My Uncle just stopped by to bring us our dogs treats I had walk to the back door to meet him and she came around the corner from the front desk is I was guiding him to our room and

gave me the nastiest dirty mean look and I don't understand why? We've been nothing but polite courteous neat and tidy respectful and friendly!! the owner of the hotel her husband has been nothing but overly kind considerate and very genuinely nice and very caring toward us.

In fact we told him this was going to be our last night and he seemed sincerely sad almost that we are leaving LOL

Since I cannot find a link for posting a compliment, I will use this venue. On March 15-17 I stayed at the Quality Inn in Sylva, NC. There was a young woman on the evening shift--whose name I believe was Brianne--who was especially courteous and helpful.

Employees like her deserve notice. Thank you for hiring such a pleasant and helpful person.

had a dispute over beverages in pool area. fine. 5 hours only and being called a liar multiple times we was told we would not receive a refund even though we left and absolutely did not stay. the staff, especially the mng was horrible.

my family has stayed at this same hotel numerous times as its close and the kids like to swim. never again. plus the side door was broken and anyone could enter anytime of the night. zero stars for murry ky quality inn.

hopefully choice will help me but as of yet has not

I stayed at the quality inn in Houston Texas the address is 15321 vantage parkway East Houston Texas 77032 I was checked in by someone by the name of kwebbthey was very rude I asked her could I pay cash for the hotel when I check out she said no she told me was $100 deposit and I need to pay $100 plus whatever the room charges was so when she gave me the room the room smell like cigarette smoke the second room smells like cigarette smoke so

I told her I couldn't stay here and when I told her I didn't want to stay she had a real bad attitude I hope someone can help me with this matter

Stay March 4 through March 6, 2019 On Tuesday evening, we returned to our room and noticed the bed had not been made, neither had any other housekeeping tasks been performed. We let the gentleman at the front desk know and he said that we must have left the "do not disturb" sign at the door.

We told him we had removed the sign at 9:45 AM, as we had to leave shortly after that for an appointment in Nashville at 10:30AM and the sign was still indeed inside our room. He grudgingly sent 2 people to our room who changed the bed sheets and hung fresh towels.

The floor was left unswept, the toilet and tiles around it were not wiped down, the garbages (they were full) were not emptied... On Wednesday morning, we decided to take off the "do not disturb" sign at 9:00 AM. We thought that the…

I made a phone reservation at the Quality Inn in Beloit Wisconsin on 3/7/19 for a one night stay on 3/25/19. I gave the person my visa number for the reservation and the next day there were two changes on my visa account. 98.

I immediately contacted the Quality Inn in Beloit and reported it to Mike he told me I had contact Choice hotels. I contacted Choice hotels customer service and spoke with David Lovoz and he couldn't find the charges. David gave me a case number 9362991.

I've never had such a frustrating time consuming run around. I got to believe that what ever scam they are running is illegal. Unless something changes this will be my last stay at Choice/Quality Inns.

Found bed bugs in my bed

My son was going to western KS and from Celina, TX I rode with him as far as Salina, Kansas. When I checked in I was told my room was on the second floor. May son and I started up the broad stairway by the desk.

JSAUER at the desk, started saying, "NO NO NOT ThAT WAY. She pointed and told us to go into the larger room past the desk. There we found a small narrow spiral staircase. My son carried my luggage up for me, After the first few steps I had to CRAWL up the staircase.

You can only imagine my embarrassment to see the 5 young men at a table in the room below me watching me crawl up stairs. My son was furious and went back down to talk to JSauer. She said although she had other people not yet checked in that she could not move me.

After talking to the manager he told JSauer to move…

I had the worst experience here and I'm 5 months pregnant and I am in so much pain they moved me to another room at about 12 almost 1 then the next morning I had to set an appointment due to me being pregnant and I had to get blood drawn just to make sure that everything's okay because bed bugs do carry diseases, I went to the office and stated I still wasn't satisfied I said is there any way you guys can give me a free night since you gave me a better room and

she states no we're not able to do that but what I can do is give you 50% back which will take 5 to 10 business days that was not acceptable so I said can you just put that towards another stay and I'll pay the difference which I feel I shouldn't had to have came out of my pocket at all I should have been accommodated I have 20…

We have stayed at Quality Inn and Suites for ever and have never had a complaint. Friends came to visit us in Texas so thought we would bring them to Corpus for a few days. I had made reservations for 2 rooms king suites.

Upon arrival I found we had only one suite which worked out ok in the end. BUT when we went to our room we found it very old and dingy. The bathroom mirrors you could see out of, the carpet was disgusting along with the sofa, I brought pool towels with me Thank God I used them to cover the furniture.

The mini fridges was not cleaned at all on the outside, the room was not in good shape.. we were going to extend our stay , we did but at a different hotel chain. I am not a satisfied customer.

We travel a fair bit and stay at Quality Inn and Suites a fair bit , never…

We stayed at your Quality Inn Quality Inn Flamingo Downtown Tucson (AZ303) the night of 2/27/2019. At the time we checked out the clerk told us that she was unable to print out a receipt and asked if she could email it to us. Because of this, we didn't see the discrepancies until we arrived in Mexico. That is where I'm writing from now. I didn't want to spend additional money in making a phone call from here. If you want to try to get a hold of us, we are staying at the Sonoran Sun Resort in Puerto Penasco Mexico. Toll Free 1-888-642-3495 we are staying in unit E405.

Account #: 632691080

From the start of our stay there were problems. I will list all of the issues we had at the end, but the primary one is that we were charged twice for the one night stay. The total for the night should…

I have a couple of complaints, the pool was cold, very cold my grandson's and great nephew would not go in the pool. Which then means all kids were in the hot tub. A hot tub that does not work, but it was warm at least.

there is the timer for the jets but no jet action. We talked to the front desk who didn't have access to the boiler??? Then to add insult to injury there was a snow storm and the cook couldn't get in in the morning.

no access to even bread or anything??? Where was the manager? Why does the staff not have access to things? We had 4 rooms, 5 kids and 7 adults. They did say that if you needed to extend your stay they would discount another night, but nothing was done to compensate for what we had already paid for!

A pool, a working hot tub, and a warm breakfast. Very…

I work in the ER and have to stay at the quality inn here in Winslow AZ when weather precludes me going home. I have been there the last two nights due to snow blocking the road to Flagstaff where I live. Every time I stay, the hotel is NOT CLEAN. Both nights I booked a room with a king bed. Both times they said all they had was 2 queens if I did not want to be in the hall with all the pets. Okay, fine. But as usual both nights I was in filthy rooms. Rm 135 and last night 136. Brown oily ring in the toilet, some type of filth splashed on the walls behind it, this time no hot water to bath in. Carpets wet.

I called the front desk Lydia to ask the clerk to come take a look. Her answer? "I will come later. I am busy". I realize this happens,but when I checked out at 6am, same answer. No…

00 for one night stay. One star to many 4 this hotel! Toilet leaked, toilet lid didnt fit top of toilet water running down front of toilet water bowl, mold in the bathroom, several large cracks in sink, fan in bathroom not working, soiled carpet, paint peal ing off walls in bathroom, many dried large white paint drips on both sides of the bathroom door, front door had toilet paper shoved in the peep hole, sheetrock missing off bathroom walls leaving holes looking into the wall.

BBQ pit in front of some rooms, exterminator spraying in and around the rooms as I was leaving, I was afraid to eat their breakfast went to Denny's. I was told 15 percent off at Denny's just show my keys.

Dennys said no its 10 percent. I stayed in room 127. I wont go back to a quality inn there is nothing quality…

Horrible HOTEL and managerial STAFF... when arriving for a weeks worth stay on 1/28/19 thru 2/2/19 a credit card was required of me for incidentals. I provided them with a Mastercard and $100 was pending throughout the week. Unfortunetly by Wednesday middle of the week issues started to arise.

Large population of homeless people and loud people gathered in parking lot across from my hotel room and near all vehicles parked there. Wifi was not available from Wednesday thru Saturday. I called into front office and all they did was apologize and state they were going to refund me 10% of my stay if I stay the entire duration.

They also informed me there was notjing they could do about the homeless population on their grounds. For fear of any damage while in care of a 2yr old i left and spent…

The Quality Inn in Del Rio Texas made a reservation with me that they did not keep. They allowed a guest to extend their stay in the room I had a reservation for. A comparable room was not available. Quality Inn waisted my time and money.

We are finished with Choice hotels.

I stayed with a friend at the Quality Inn in Marble Falls, TX on Friday evening, Feb 1, 2019. The room was in her name - Vallie Copley, and we stayed in room 200. Sat morning, Feb 2, 2019, I entered the lobby from the west door to get breakfast.

I did not see the step that went up into the dining area and hit it with my left foot. I went crashing down to the floor, landing on my left knee and shoulder. I was carrying a hot cup of coffee that I had just made in my room and that pilled all over myself and the floor.

Staff came rushing over to me and helped me up. There is a sign that says "watch your step" but it is only visible if you enter the lobby from the south door. I suggested to staff that they mark the step with caution tape (everything is white marble tile and it is difficult to…

I am sending out this complaint in regards to my stay at one of your location in Barrie Ontario , Canada.. On January the 26th my sister and I booked into this location ..

First the lady at the front desk was far from being pleasant and a little short with me and the customer ahead of me but I brushed that off as having a bad day as some of us do have those days... My concern was with my room mainly .

We decided to head out and upon returning we had a hard time getting into our room ..

First off there was no door plate on the frame of the door to hold the door closed and lock properly, after a few attempts and hitting the door hard we were able to get into our room .. The safety bolt was falling off also..

we did not feel safe at all in this room .. we shoved a chair against the door…

Just to let you know this is going Viral on many Military Veteran's sight like VVA. VFW Etc. Quality In Fort Dodge Iowa

Super 8 in Mishawaka Indiana recently switched to Quality Inn. My company subcontracted some of the renovations that we have still yet to be paid for. The hotel is filled with black mold. The electrical and plumbing was done by unlicensed people.

It is very dangerous for the public to be in that building!!! I have photos that show 220 electrical wiring installed just behind the drywall. Photos of recepticals shoved in the wall and covered up without even being disconnected! A fire could happen any second.

Floor joist were cut in half to run plumbing, that alone compromises the structures integrity. i have sent the these photos to Indiana state inspector. Corners were cut, cheap material was used, the owners are not trustworthy and very rude.

Choice hotel might want to reconsider having…

The picture and words below were posted on FaceBook. If someone would please look into this matter and let me know, I would appreciate it. My father was VFW (Veterans of Foreign Wars) Past Department Commander for the State of Oregon and my mother was the VFW Ladies Auxiliary Past Department President for the State of Oregon.

We support our flag and country and would be most unhappy if the posting on FaceBook is true. If, so, I will never again support Quality Inn motels. Thank you.