Quality Inn

I work in the ER and have to stay at the quality inn here in Winslow AZ when weather precludes me going home. I have been there the last two nights due to snow blocking the road to Flagstaff where I live. Every time I stay, the hotel is NOT CLEAN. Both nights I booked a room with a king bed. Both times they said all they had was 2 queens if I did not want to be in the hall with all the pets. Okay, fine. But as usual both nights I was in filthy rooms. Rm 135 and last night 136. Brown oily ring in the toilet, some type of filth splashed on the walls behind it, this time no hot water to bath in. Carpets wet.

I called the front desk Lydia to ask the clerk to come take a look. Her answer? "I will come later. I am busy". I realize this happens,but when I checked out at 6am, same answer. No…

00 for one night stay. One star to many 4 this hotel! Toilet leaked, toilet lid didnt fit top of toilet water running down front of toilet water bowl, mold in the bathroom, several large cracks in sink, fan in bathroom not working, soiled carpet, paint peal ing off walls in bathroom, many dried large white paint drips on both sides of the bathroom door, front door had toilet paper shoved in the peep hole, sheetrock missing off bathroom walls leaving holes looking into the wall.

BBQ pit in front of some rooms, exterminator spraying in and around the rooms as I was leaving, I was afraid to eat their breakfast went to Denny's. I was told 15 percent off at Denny's just show my keys.

Dennys said no its 10 percent. I stayed in room 127. I wont go back to a quality inn there is nothing quality…

Horrible HOTEL and managerial STAFF... when arriving for a weeks worth stay on 1/28/19 thru 2/2/19 a credit card was required of me for incidentals. I provided them with a Mastercard and $100 was pending throughout the week. Unfortunetly by Wednesday middle of the week issues started to arise.

Large population of homeless people and loud people gathered in parking lot across from my hotel room and near all vehicles parked there. Wifi was not available from Wednesday thru Saturday. I called into front office and all they did was apologize and state they were going to refund me 10% of my stay if I stay the entire duration.

They also informed me there was notjing they could do about the homeless population on their grounds. For fear of any damage while in care of a 2yr old i left and spent…

The Quality Inn in Del Rio Texas made a reservation with me that they did not keep. They allowed a guest to extend their stay in the room I had a reservation for. A comparable room was not available. Quality Inn waisted my time and money.

We are finished with Choice hotels.

I stayed with a friend at the Quality Inn in Marble Falls, TX on Friday evening, Feb 1, 2019. The room was in her name - Vallie Copley, and we stayed in room 200. Sat morning, Feb 2, 2019, I entered the lobby from the west door to get breakfast.

I did not see the step that went up into the dining area and hit it with my left foot. I went crashing down to the floor, landing on my left knee and shoulder. I was carrying a hot cup of coffee that I had just made in my room and that pilled all over myself and the floor.

Staff came rushing over to me and helped me up. There is a sign that says "watch your step" but it is only visible if you enter the lobby from the south door. I suggested to staff that they mark the step with caution tape (everything is white marble tile and it is difficult to…

I am sending out this complaint in regards to my stay at one of your location in Barrie Ontario , Canada.. On January the 26th my sister and I booked into this location ..

First the lady at the front desk was far from being pleasant and a little short with me and the customer ahead of me but I brushed that off as having a bad day as some of us do have those days... My concern was with my room mainly .

We decided to head out and upon returning we had a hard time getting into our room ..

First off there was no door plate on the frame of the door to hold the door closed and lock properly, after a few attempts and hitting the door hard we were able to get into our room .. The safety bolt was falling off also..

we did not feel safe at all in this room .. we shoved a chair against the door…

Just to let you know this is going Viral on many Military Veteran's sight like VVA. VFW Etc. Quality In Fort Dodge Iowa

Super 8 in Mishawaka Indiana recently switched to Quality Inn. My company subcontracted some of the renovations that we have still yet to be paid for. The hotel is filled with black mold. The electrical and plumbing was done by unlicensed people.

It is very dangerous for the public to be in that building!!! I have photos that show 220 electrical wiring installed just behind the drywall. Photos of recepticals shoved in the wall and covered up without even being disconnected! A fire could happen any second.

Floor joist were cut in half to run plumbing, that alone compromises the structures integrity. i have sent the these photos to Indiana state inspector. Corners were cut, cheap material was used, the owners are not trustworthy and very rude.

Choice hotel might want to reconsider having…

The picture and words below were posted on FaceBook. If someone would please look into this matter and let me know, I would appreciate it. My father was VFW (Veterans of Foreign Wars) Past Department Commander for the State of Oregon and my mother was the VFW Ladies Auxiliary Past Department President for the State of Oregon.

We support our flag and country and would be most unhappy if the posting on FaceBook is true. If, so, I will never again support Quality Inn motels. Thank you.

I think Quality Inn has a fabulous hotel chain, I ran across this on Facebook. This is not acceptable. I know a lot of people use your hotels, and I would hate to see your reputation tarnished because of some manager that doesn’t respect the flag.

I know your company is better than that. That’s I thought I would bring this to your attention. See the picture below.

Quality Inn in Fort Dodge Iowa has a disgraceful Smerican Flag. They need to change it. The manager said it was no big deal. If they want our business, they will fix it. It's going viral on social media. The people have spoken.

Boycott of your businesses starts immedistely.

The Quality Inn in Fort Dodge, Iowa is a disgrace to your chain of hotels. For months it has flown a tattered American flag that flies by one ringlet. When the manager was notified, it said it was no big deal.

An out of town friend of mine that has stayed there before has said no more.

My stay was scheduled stay from 12/23/2018 to 12/26/2018, but I checked out at 12/24/2018 (asking for a full refund), due to the following reasons; Overpowering musty smell, dirty vents within a/c & bathroom, pornographic images within guest directory book, and roaches. I convinced my wife that if there is a roach in our room, there are more roaches elsewhere in this hotel.

We slept with the lights on, in efforts to deter any more roaches from crawling out in the open. lets just stay the night. " My wife and my daughter were VERY reluctant, but we did stay the night. The next morning I had to go to a restaurant, because there was no way I was going to have my family eat at the hotel.

My in laws (Mark & Melissa Ferguson, I think they were in room #122) had similar complaints about their…

I called about a week before Christmas for a room and I asked if a certain was available, was told it was so I requested that room but when we got there we were given a different room. When we got to the room and turned the tv on we were disappointed once again.

It was about a 32 inch tv but the picture was only about half that. The desk clerk tried to fix it but couldn't. I have stayed in Quality Inns for years and have never been so disappointed. The hotel was in Portage, Indiana.

On December 4 I checked in for two nights Tuesday Wednesday 2018. at the quality in 8200 palm prkwy oldando florida. Come to find out they charged me twice for those nights..I ve contact them Three times in regards to this with no results.. They stated they would credit my account but have failed to do so..

Your attention to this matter would be appreciated

stayed at quality inn and suites in surprise in room 318A that room is infested with bed bugs my husband and I got insect bites on all our body. the manager is aware of it and they didn't even bother to call us to ask us or for info.

we travel a lot and stayed at your hotels many times this is a terrible experience for us. I have several photos of the insect bites I hope you do something about it. com to advise them about the issue

I booked ar room on the 19th which is thanks giving week it was booked for Friday Saturday and Sunday but I decided to lo leave a day early I booked a ground floor sweet but when I got there I ended up with a 2nd floor sweet instead it was in computer I had ground floor reservation it happened to me last 2 times I stayed there I will not be staying there again if that is how it is going to be operating there the manager doesn't even answer the phone

On November 17 we arrived at BDL Airport in Hartford, CT. When we got our luggage we called the Quality Inn at 5 Ella Grasso Turnpike in Windsor Locks, CT. The desk clerk told us to go to door #5 at the airport and a shuttle would pick us up.

We presumed (since he didn't tell us) that the shuttle would say Quality Inn on it.

Finally a shuttle bus driver came to us because he had seen us waiting in the same place for a long time (30 minutes) and asked where we needed to go. He helped us get to the hotel. Snow was on the ground and this hotel's parking lot and driveway had not been plowed.

When we checked in, we were given Room 124. We have never stayed in a room that was so run down/seedy as this one. If it had not been 1:30 am, we definitely would have gone elsewhere. Serious problems:…

I recently stayed at the Quality Inn in Hemet during Thanksgiving and had the worst experience of my life. We reserved the room for Nov 21st-24th. We arrived at about midnight on the 22nd, checked in and was out of the room about 10am.

We were gone the whole day and came back to the room about 11:30pm on the 22nd. At about 9am on the 23rd we found a bed bug in our bed. We started to check the room, my daughter had bights in her underarm.

We decided that we needed to leave the room and not stay another night. My husband went to the lobby to inform the management of the issue. He very discreetly let them know what we found as to not start chaos in the hotel.

They canceled our third night and told us that the bed bug came from "The Orientals that come to go shopping". My husband was…

I can not express how disappointed I am with Choice Hotels. I recently paid for a night at an "anything but" Quality Inn located in Jacksonville, Fl. m. When entering the room I noticed abject FILTH! I called the front desk, spoke with Star and explained how bad the room was.

Pee on the bathroom floor, no shower curtain, the rod in the shower had been pulled from the wall and left leaning against the toilet, used soap in the shower, the floor looked like it had not been vacuumed in weeks. I requested another room and was told there were none available.

Star came to the room and hung up a shower curtain. I told Star I wanted to check out and not be billed but she informed me I would still be charged. I…

Walked in to hear cashier cheering at a guest she was no Angel dealing drugs out your lobby great employees.

We made reservations and stayed at you Quality Inn in Payson, UT. On November 15th for a one night stay. We Checked into our room and my wife and I noticed that it had a faint smell like stale cigarettes and that the fridge didn't work.

The longer we stayed in the room the more we could smell the smoke. We went to the main desk and notified the girl working and to which she replied "what do you want me to do about it" Then she did offered a room change but it was late and we were both tired.

We spent the night in the room. The smell continued to get stronger and next morning after we both had taken a showered the smell got really strong and the whole room smelled like stale cigarettes floating in water. We packed our bags and put the dogs in the car, We both went up to the front desk and…

They came down to our room to check and said they would report it. We attempted to use the fridge and found it wasn't working later that night. After showering the next morning the odor became quite intense. And we went to the front desk to report it again and let them know about the fridge.

They sent someone down to check the room again. He then asked for corporate's phone number. Needless to say Quality Inn will not be recommended by us to anyone. Even more so after being charged for the room which was said to be Non Smoking (which was hard to breath in being a non smoker) and receiving a charge for our pets to stay.

And then not receiving any kind of help for the matter. We tried to call customer service 3 times after check out and were cut off every time when we were able to get…

Should have read reviews prior to staying. NO shower curtain. Pole in shower was torn from wall. Bath floor many stains.. PEE? Carpet was disgusting, not vacuumed in probably months. NOTHING quality about this property.

Room Tip: DON'T stay here!

I made a reservation for 2 rooms for Nov 23. I cancelled it today only to be told that it was non-refundable. com. I filed a cancellation with them also. They sent me a reply telling me that it was non-refundable. That is stealing.

The quality inn in Williamsburg VA off of Richmond, if i could gove this place 0 stars i would the manager completly ripped us off. She agree 200 a week and we paid $877 dollars to stay for a month which she tried kicking us out with false claims before our time and and cheated us out of the money she owed us. I need a response immediately

We book a couple of days at your Quality Inn in Dunn, NC. The hotel and the rooms where absolutely horrible. Our room stunk the carpet felt like syrup was poured on it, the bathroom was horrible all lamps where rusted and shades yellow a ripped.

The beds where old and I didn't dare take off the sheets to look under afraid I wouldn't be able to sleep. We are Choice Hotel members and I've never stayed at such a horrible nasty place. Quality Inn will never be my choice again.

The one we stayed at in Roanoke Rapids was not much better.

I live in Atlanta and stayed at your Inn on 6802 Commonwealth Ave, in Jacksonville Florida on Saturday night November 3rd and checked out the next day; November 4th. I was about 15 miles out of town before I realize I had left my FITBIT; that I recently purchased (I have receipt).

I didn't realize I didn't have my shoes until I got home and unpacked. I left my fitbit plugged in the wall. When I realized I didn't have my Fitbit I called the hotel. The lady that answered was going to check this out and call me back.

I called, my daughter called and my sister. To this day no one has called us back. I wouldn't even worry about these items if I had not paid so much for them; however, I have the receipt for both. 00 and brand new.

the Fitbit was purchased last month and was over 150. I have…

We stayed at the Quality Inn Savanah Historic District. The dates were November 1st through the 4th. First of all, I’d like to say the staff and housekeeping were wonderful.

Our room number was 147 which was the last room next to a side street. On Saturday night we hardly got any sleep at all. I am pretty sure there were some people in front of our room (because there was trash there). Anyway, it sounded like they were fighting, Also screaming and yelling. I was too afraid to open my curtain to look. I spoke with the woman at the front desk around 6 AM, she said they were on the side street and that they do that all the time. The police finally showed up, I’m not exactly sure what time. We should be able to feel safe where we are staying. We’ve been coming to Savannah for many years to…

I am emailing and I hope that someone takes my complaint seriously. The experience I had at one of the Quality Inns was terrible however the treatment I received from the customer concerns department was even worse. I recently booked a room at one of the Quality Inns in Chandler Arizona.

The room was booked as a surprise for my husbands birthday. We arrived at the hotel at 4pm check in and was told the room wasn’t ready due to recent carpet removal and that we would have to wait at least an hour to check in.

My husband and I left the hotel and drove around trying to waste time. After the hour we returned and were once again told we would have to wait another 30 minutes. After the 30 minutes passed we asked again if the room was ready and were told we would have to wait an additional 30…

While staying at the quality inn at new market Virginia we had no or poor internet service. when we called the front desk multiple times the gentleman at the front desk told me that we would have to call the internet service provider. This is unacceptable.

As a paying customer I don't think that it was my responsibility to contact them.

Stayed at Quality Inn in Troy, Alabama. It was the worst motel I have ever stayed in the U.S. My observations - Peeling paint both inside the room and outside. Electrical outlet on front wall needed light bulbs. Light above the sink was not working. The shower head leaked. Carpet at door was frayed. Large cockroach was found just out side the door. Overall condition and cleanness of the room made me want to leave, but it seemed to have the only vacancies. in town. There was a football town and all other motels were booked. One positive thing was that the sink area was clean. The lobby was very unattractive - sparsely furnished. Couch's seemed to have had better days. Cleanliness was also an issue. We left about 7 a.m. Most of the other travelers had already gone. I can only guess why.

I…

I paid 72$ off my debit card and they took 300$ from me instead of the 72$.

Needing contact with someone that is over a GM at the quality inn

I was forced out of my apartment due to a fire red Cross paid for 1 night at the quality in off exit 155 off the jasper TN exit when I arrived there was a drunk Latino hitting on my gf so I called the police they came out and took him to jail the next day we were going to pay for another night and the GM came to my door and

said it was her cuzen I had put in jail that me and my family had to leave so we were forced on the street and the drunk guy that went to jail was able to stay I have the GM on video saying I have to leave for calling the law on her cuzen she needs her job took from her

I need help soon, I checked in a room where the toilet is not flushing, the bathroom sink is clogged, I talked to the front desk he said I cannot help you and handed me a plunger. I'm in Eagan Mn, my room is 238, my phone is 3094532691

Please explain why Quality Inn allows reservations.com to make reservations to your hotel under false pretenses, then ignores customers complaints and does nothing about this unscrupulous company.

- reservation was booked in Ontario, Canada, by Canadians, for hotel in Ontario, Canada, price quoted in Canadian Dollars, paid for with Canadian credit card. Statement received in US dollars, as well as $14.00 service charge added.

At no time in conversation was US dollars mentioned, nor was name of reservations.com mentioned. - calls to reservations.com resulted in no apology, or that this charge was a mistake and would be corrected.

A reply would be appreciated.

My mom stayed at Quality Inn in Griffin Ga. She is paraplegic and stayed in a handicapped room. Her legs are paralyzed, and the bed was too high. I stayed with her and helped her get in bed with extreme difficulty (using a sliding board which she also uses at home).

She considered spending the night in the chair. Only someone who can stand can get in that bed easily, which is not appropriate for a handicapped room. If she had needed to get up during the night to go go the bathroom I would have had to help her get out of bed, and she said she would have spent the rest of the night in the chair.

At home she can transfer from the wheelchair to the bed by herself. Other than the bed height she liked the room. When in her wheelchair, the bed was almost as high as her shoulder. That is not…

We booked a stay at the Quality Inn in Cranberry Township Pennsylvania in July 2018. The reservation was for the weekend of September 14 thru the 16th for my class reunion. The policy was a nonrefundable booking which i had no reason to cancel.

However the week prior we had hurricane Florence predicted to hit our home area in Virginia. I called the hotel to cancel and they said the contract was nonrefundable. Under any other circumstances I could understand their reasoning but a life threatening situation is out of my control.

I will use another hotel in the future when traveling to the Cranberry area.

We stayed at the Hinesville GA hotel during hurricane Florence. We had two cats. Both cats were 100% indoor cats that were flea free.

We returned home on Monday of this week. Today we found fleas on one of the cats and immediately began flea treatment.

we stayed in room 311 at the hotel. The carpet was was very dirty. Our socks and feet turned black after walking on it. the room needs to be treated by a exterminator to get rid of the fleas and the carpet definately needs to be shampood. or steam cleaned.

New mattresses and comforters are nice but bringing home fleas is the pits.

After $600 plus spent for the week we are NOT happy.

Ed Hover

We recently stayed in Huron on September 16-20th. I had reserved a Queen room. My husband and I went to the room assigned, Room 115. It was quite small and we politely asked the woman at the desk (dark hair with glasses), if we could upgrade to a suite? She said no.

We said we had stayed in one before and would like to again. Mind you, there was 2 cars in the parking lot. Fair week was over, so that couldn't be an issue. She said no, we weren't Diamond members and it wasn't possible.

Ok, so we spent the night in that room. There was NO plug to use the bathtub, which is what I like to bath in. The bathroom sink stopper didn't work and the bar wasn't attached so you could pull the whole thing out of the sink.

We were placed beneath a spotlight on the outside of the hotel. I have a sleep…

Horrible! Don’t ever use this crap horrible! They continue to charge your card for no reason at all day after day! Nasty musty smell, the worst continental breakfast I’ve ever have! The manager at the front desk was rude and nasty the entire stay!!!

Hung up on us when we contacted her about the numerous charges!

I submitted a complaint on Friday August 31, 2018 about not speaking to the manager (Shannon) at Quality Inn in Valparaiso Indiana. I called her several times and she made no attempt of calling me back. I did receive message on Monday September 3 from Ron (520) 833-9200 who he said was from corporate office.

I called back and within 5 minutes and talked to Ron. 00 credit. 28 refunded to my credit card. He kept saying you can use the credit. I kept telling him I don't want the credit. Ron says let talk to my supervisor (Lenny) he puts me on hold for a brief moment. 00 credit.

As I explained to Ron I don't want the credit. He kept saying but why. I finally asked to speak to his supervisor. Lenny gets on the phone and I could barely hear him. I hung up. I'm really tired of the running…

No hot water, refused refund, better business bureau contacted, not disclosed at point of payment.

I had reservations at Quality Inn in Valparaiso Indiana on august 16- 19 to drop our daughter for school. after we checked in and went to unlock door. the bedspreads were stained and it smelled like smoke. I went back to the front desk and explained to them and they gave me another room.

again that room was dirty and smelled like smoke. I went back to the front desk and asked for a refund. its been two weeks and I haven't been refunded. I've called three time including today. I have talked to samatha twice and she was going to leave a message to Shannon the manager.

Shannon has not called me back. I called again today and talked to a monica and she was going to leave a message to Shannon.

I would like to make mention of a few things I found disturbing while at Quality Inn, Walker, Michigan, and hope they will be addressed.

The vent in the bathroon appeared to be filthy. The sink in the room backed up to the top when used for any length of time. The air conditioner/ heater cover was busted up badly and looked like a piece of junk. There was a burned out lightbulb in the nightstand nearest the bathroom. The internet was so weak I had to go down to the front lobby in order to use it. There were spider webs all over the staircase rails leading to the second floor. There was no fruit available for breakfast, to the dismay of several customers. The eggs and gravy were almost cold. All unnecessary. Paying attention to detail is important in your business.

The front desk girl,…

I accidently left my computer power cable in the room. My fault but I'm sure I'm not the first person to leave something in the room.

When I called to see how to get it returned I was first told that it wasn't there. After a second call and 100 percent sure that I left the cable there, someone actually did a search and found it.

To get it returned I was told that I would have to go get a Fedex account then send the hotel a shipping label. Really? Thanks. A multi-million dollar company can't afford to send me a lost item? You telling me that I have to pay a ton to get my property back? Having no other choice to get my property back, I got the account and sent the label. I don't know what they did but the cable arrived the day I got home. Thank you.

All was good till I got the bill. They…

On August 1, 2018 I checked into the Quality Inn located in Florence, AL. I gave my credit card to the young man that was under a ledge so I could not see what he was doing. He gave my card back after he ran it along with my receipt. 91.

I checked out of the hotel on August 2, 2018 and went back to my home in Birmingham, AL. On August 3, 2018 around 12:00 noon I checked my account online and found out that someone had ordered Pizza online from a place in Florence, AL named Marcos Pizza. 31.

I called the pizza place and she told me that the order went to an address on South Broadway in Florence, AL with the last four of the phone number 8749. I had to close my account and file a complaint.

Someone at your hotel had to have taken a photo of my card and ordered pizza in FLorence. There is…

Dear Customer service

I would like to share with you the most horrific experience I have ever had to endure, during my stay at the Quality Inn Grand suites located at 100 Kellogg Road in Bellingham, WA. On August 1st and 2nd 2018.

It all began when I booked the hotel through my Choice App under my name (Wendy Picken), as I always do. When my family and I arrived at the hotel on August 1st to check in, I had forgotten my credit card at home in Alberta, so we used my fiancée’s visa…his name is Vining Wolff. I noticed at the top of the receipt, that the desk clerk had deleted my name and put in Vining Wolff. I asked politely for it to be changed back to my name as it originally stated because I wanted to get the choice points and also I needed the receipt in my name to use for tax purposes.…

Dear Customer service

I would like to share with you the most horrific experience I have ever had to endure, during my stay at the Quality Inn Grand suites located at 100 Kellogg Road in Bellingham, WA. On August 1st and 2nd 2018.

It all began when I booked the hotel through my Choice App under my name (Wendy Picken), as I always do. When my family and I arrived at the hotel on August 1st to check in, I had forgotten my credit card at home in Alberta, so we used my fiancée’s visa…his name is Vining Wolff. I noticed at the top of the receipt, that the desk clerk had deleted my name and put in Vining Wolff. I asked politely for it to be changed back to my name as it originally stated because I wanted to get the choice points and also I needed the receipt in my name to use for tax purposes.…