Quality Inn

Booked a reservation for quality inn Louisville Colorado. When I arrived I could not find the front desk receptionist, waiting for almost 10 minutes at the front counter while ringing the bell left at the desk several times. When I finally got checked in they told me they didn’t have any keys for the rooms.

They had to let me in every time I left. What an inconvenience, but the biggest inconvenience is there is not much parking in the front of building, so we had to park in the back, where you have to have a key to enter.

A key that we didn’t receive. Very unprofessional. After being informed of this inconvenience the front counter rep made a comment that she could just cancel our reservations if we didn’t want to stay. She also informed us that the elevator is out and we could only use…

Employee named Alex is massively rude to me and has been since the day I came here he just got done screaming at me about a plunger that I had for a day overnight because my toilet is screwed up because they don't do no maintenance here he is massively rude to me he's calling me names he's literally snapping at me cussing at me because of a plunger saying that 50 rooms have to use that one plunger because they only have one plunger for 50 rooms and

he's really rude to me I need to talk to a manager a CEO or somebody that can do something about the way this man is treating me I'm not going to put up with it that is wrong pretty soon I'm going to contact lawyer I'm staying here because I had help because I need to stay here I don't have no other place to go right now and this guy is…

The worst place ever they stoe my money

We stayed at the Quality Inn in Lake Havasu Arizona on March 4,2023. It was disgusting!! The flooring was ripped in places, chair in room was filthy, the plug for the bathroom sink was not even attached! The tub was so worn & looked dirty! Unable to even shower.

00 US & it was very disappointing as we have stayed at many Quality Inn with a good experience. Complained at check out but person didn’t seem to care

To Whom It May Concern, After a 11 hour drive from Surf Side Beach near Mertyl Beach ,SC we pulled into the Quality Inn located on S Front Street ,Harrisburg PA. Not so much this time! us in and suggested a place we go eat our evening meal.

our room we were started at the condition of the carpets.. Not a good first impression. Upon entering our room we were shocked at the obvious dirt on the carpets. this was…

com 2 rooms costing me 422$. I requested change of date for booking and they are not responsive. Because of them I had to cancel and lost my 425$. I live not far from the hotel I went there and didn’t have me in the system.

I email a few times the manager at the hotel with no response. They don’t care.

Many problems at the Quality Inn Atlanta Northeast I-85 at Shallowford Road. It became a generally dirty run down place far different than years ago. I first started staying there years ago for model railroad conventions. We were greeted with the Chamblee Police having to evict a "guest" who refused to leave after check out.

I suspect government subsidy tenets are being solicited. They are always the start of a downhill spiral. Next the parking lot is FILTHY and hasn't been hosed down since the last rain. The sidewalks are no better. The windows could use a washing.

The stuffed chair is WORN OUT. The TV did not function properly. The bathroom door did not close. The bathroom plumbing fixtures were loose and I wondered when the shower nozzle would come off in my hand. The lobby should be…

We stayed at the Quality Inn in Orlando Florida 2601 McCoy Road on Feb. 19th 2023. We checked in and checked out within a hour.... The hotel was crawling with cockroaches. When we went to check out we were not refunded but asked if we would like another room at this point we said no we would just sleep in the airport as our flight didn't leave till Feb. 20th.

Since being home i have tried to contact Quality Inn and have been hung up on and left on hold for long periods of time. Calling from Canada this has been very inconvenient. At this point not sure if you can help or if we just chalk this up to never again and tell everyone we know so this never happens again. Thanks Diane & Andreas

On February 14th, 2023 my partner and I stayed at the Quality Inn in downtown Savannah, GA. We were traveling through from Vermont to Florida. After many hours on the road we were tired and ready to rest. When we pulled into the property we immediately started thinking that we were unsure about staying there. The first impression was a property that had been neglected and it looked unsafe and unclean. We decided that to find another hotel at that time for just one night would be difficult if not impossible. When we entered our room we were appalled to see the condition of the room.

As you can see from the pictures the room looked as though it has been broken into at some point. The doors to the front room and the bathroom had damage to the doors and locks that had not been repaired. The…

On February 14th, 2023 my partner and I stayed at the Quality Inn in downtown Savannah, GA. We were traveling through from Vermont to Florida. After many hours on the road we were tired and ready to rest. When we pulled into the property we immediately started thinking that we were unsure about staying there. The first impression was a property that had been neglected and it looked unsafe and unclean. We decided that to find another hotel at that time for just one night would be difficult if not impossible. When we entered our room we were appalled to see the condition of the room.

As you can see from the pictures the room looked as though it has been broken into at some point. The doors to the front room and the bathroom had damage to the doors and locks that had not been repaired. The…

I booked a room at quality inn at Goshen Indiana and it has been closed for 2weeks due to the fire marshal and it didn't say anything on the website and it still charged my credit card I want my money back left us stranded last night in our car

This place is the worse place for cooperating staff members! The staff member I am referring to is Ashley, at the Elgin Texas quality inn. I had a complaint about the comforter having a stench, so I brought to her (Ashley) attention.

She had the nastiest attitude, had no professionalism in her tone of voice. I spoke with the manager, and she apologized for the situation of the smelling comforter! So weeks go by and I try and rent a room, and Ashley is the service desk operator, and immediately, said, I remember and your on the DO NOT RENT LIST, I said I’ve rented her previously and had no problem.

Once again she had an ugly attitude towards me. Morale of the story, this is not how to treat customers, I felt like she was racial profiling, I’d like to speak to her manager if anyone higher…

76 Cdn for occupancy on the night of 20 Feb 2023 at the Quality Inn located in Hardeeville South Carolina. Upon arrival, I was advised by the desk clerk that this hotel would only accept dogs up to 25lbs and that the only pet friendly rooms were in the "smoking permitted" rooms.

As I have two 65lb Basset Hounds, I would not be allowed entry. com no refund was possible. I was then forced to locate another pet friendly hotel in Hardeeville which turned out to be the Best Western Plus. 98 Cdn. 74 plus the inconvenience. 22.

I was in the room nude came employee we said we stay other nite my husband told them we gonna pay one more nite we know we pass check out time but we ready let them know we gonna stay my husband went to go pay nobody was there so my husband went to go buy food I was in the room the lady came knocked the door and

she open the door I was naked she don't even care she open the door all when I was told her that my husband when to pay other nite she said she gonna call the police and saw me naked that not right trick just because I am Hispanic we ready told them we gonna in is paid the address this quality 7200 s 300 w midvale ut

We checked in tonight and the non smoking hotel reeks of cigarette causing my daughter to have an asthma attack. We need to check out and they are refusing a refund.

I recently stayed at the Quality Inn Hotel in South Tarpon Springs Fla. Upon check in the was an irrate customer at the counter that was quoted a price on the phone and told a different amount when he got there, he stormed out.

I was a added room on Kenneth Sills account, who is a Quailty member. I was told the only room available was a king size poolside room for another 100 a night verses Kenneths 400's. This was untrue we were one of 15 cars in the whole parking lot the whole weekend and if you walked around you able to see all the obvious empty rooms with the slightly open curtains.

Kenneths room was non refundable so the man offered 15 % off still added up to over 550. The facility is a disgrace! Outside our poolside room there is a security door that has been pryed at and broken,…

I booked a room in June of 2022 on Hotwire app, room was paid for prior to my arrival at their Austintown Ohio location. While I was checking in the clerk informs me I need to pay a $100 room deposit, which no surprise Hotwire fails to mention when you book with them, but it is what it is so

I gave them my card info, was charged the $100 and never received a refund of my refundable deposit! From what I have seen online this is a rather usual occurrence and I think it is absolute BS! So when all was said and done I paid $82 on Hotwire app and $100 at hotel, which equals $182 for a trashy roach motel that actually looked more like the rent their rooms by the hour and

not for customers that were in town to have a fun night of gambling at the casino across the street. Which I'm sure they…

This hotel is so run down mold in bathroom on ceiling ,blood on shower curtain, wall paper coming off , used soap in soap dish , heater load as hell . So very very disappointed in this hotel and we stay here alot losey managed and maintained

I. Am. Livid.

I checked into Quality Inn & Suites Sandusky on 02/11/2023 using a credit card for a one night stay. This is the 6220 Milan Road location.

The woman who checked me in at 6:30am on 02/11/2023. During check-in she asked me to pay, and I entered my card using a chip. The transaction was approved for $112.61. She checked her computer, told me that the card did not go through, and asked me to swipe it again so that it would save in their system. I didn't see anything on the transactions on my card, so I entered the chip again and saw it was approved. The second transaction did prompt a signature on the screen in front of her, and I was told I would only see one transaction. I got a credit card notification at 4:15pm advising that two more transactions were entered for the same…

My experience at this hotel was nightmarish. The room, pool & jacuzzi were dirty. The staff, especially the front desk clerk was rude and unprofessional. The electric in the room was unexceptional as most outlets didn’t work. I was seeing my mother through her death and this hotel only added to my heart ache.

When I showed my dissatisfaction of the no “quality in this Quality Inn the desk clerk told me to “CHECK OUT” It seems the amount of bad reviews on this property doesn’t make a difference. Never staying at a “Quality Inn” again!!!

Told them I had a dog and they had to move to from the 1st floor to the third. The tub was soft and thought it would fall in. Water around the air conditioner, seen roaches. Used that specific hotel for the pool so my grandson could swim and it was ice cold.

The whirlpool was broke and cold. Got a towel to dry off and a lizard feel out of the towel. hardly anything there and what was there was nasty. No coffee made, apple juice was out. The orange juice dispenser was broke and the milk was in a jug and the jug was nasty.

The syrup was water downed. Told the manager and she was going to contact corporate and never heard from her. I called a few days ago and she said that she would call the next day and it’s been 3 days.

2023 Ha Nguyen, accused myself & my partner of stealing a lamp from the room. She stole our $200 deposit and the police had to be called. I want my money back & a call back from someone to resolve this matter. Confirmation #48280563.

Work tele # 714-551-9437, cell: 562-284-1883. Thank you.

The hotel was dirty upon walking in smelled like incenses. I had hair on bathrm floor, top of the toilet was dirty sink faucet was not clean, mirror had toothpaste splashes, carpet threw out the motel was dirty. chips/food in bottom of the trash cans, dirty dusty lamps and tables, the refrigerator was dirty! January 1st Cold shower. m.

for our engagement an the female desk clerk was outside smoking marijuana witha male gentlemen with dreeds 'Burning' incenses to TRY an cover the smell.. I realized that's the smell always present at motel Incense. I went bought Lysol wipes and Spray to disinfect sadly. Confirmation #3050251984

I had a reservation with late check-in. I even called at 9pm to confirm late check in. When I arrived at 11:10pm, the office doors were locked with a sign "no rooms". I called the property 5X with no answer.

I knocked on door, no answer. com customer service and while on the phone with them somone opened the door. It was now 11:46pm. No apoligies or explanations. I had a child with me waiting in the car and a very important meeting at 8am.

I contacted the property the next day, no response. com also reached out to them and said no one answered the phone or responded to their email. I would like a refund of my payment and the management addressed there.

I have stayed there multiple times before and service wasn't great but at least someone was there. Monroe, NC Quality Inn 01/16/2023

The manager and employees were very rude. The first day I was there the tub was stopped up and management wouldn't do anything about it. I had to go buy a drain snake and do it myself. Before going to buy that I asked the manager for a plunger and I didn't get my request out of my mouth before he rudely just said "front desk" then I tried again and

again he said "front desk" the next day I went to front desk and the same man was working. I had my dirty towels and asked for a exchange. The floor towel was dirty from the floor and he wouldn't exchange my towels.

I never got clean towels. My wife was eating breakfast and a employee told her not to use so much batter for the waffles, that it was costing them money. I will never go back there again..

To who May concern How could you rent rooms when there is mice in the room and broken doors what kind of hotel do you guys rent in Michigan I came from chicago on Jan 14 2023 for a funeral and I went to three different rooms in the hotal on the second floor and they where not clean no heat and broken doors and mice im going to make a complaint to city of troy michigan what kind of service you guys have.

I accidentally spilled coffee on the bed and was charged 100 dollar incidental fee. When I called to inquire I was told they believed it to be urine! Careful with your drinks!

my room was nasty when I got here they did not care to put me in a clean room i took pictures and now she is trying to tell me that the nasty a## house keeping needs to come in my room to clean they do not know how to clean or dont giver good service to people of color so why would they want to come in my room to see if there is any thing to still

Okay one of the employees that goes by 3 or 4 different names Carlos slash Mimi is Hispanic I believe it be I believe he is a illegal immigrant working under a false ID and social security number who does some kind of drugs apparently he has threatened and employee and taking the employees tools and moved them the employee called the police got his tools back and

get ended up donor end up buying the employee they got fired also this dude has made female employees scared to come to work he's harassing the ex-employee who lives in the motel pays his rent on time is harassing him making up lies illegally going into his room and taking pictures and they didn't privacy and everything and something needs to be done before this gentleman actually hurt somebody or something and there's some work…

I worked for this hotel for about a month ,and the manager a short middle aged Mexican man was very rude ,and disrespectful no fair pay no days off until he felt like it no breaks of any kind. This man lies about paying on the books with the offer of your w2 form and still pays you under the table with your check missing 100 dollars with no check stub written check with the company name worst job in Marshall was reported to the bbb…/

My daugther and I stayed in Quality inn in el Paso on December 26, 2022 6185 S Desert Blvd.

Because the heater in the room was so noisey, we requested blankets from the front desk, but they were never delivered. Further calls to the front desk were not answered. Also we had problems with the bathroom sink and toilet not draining correctly. Im requesting a full refund of $66.98 paid please.

Case ID 11156586 reservation confirmation number 42730977 I was Illegally charged for a night stay which did not occur on 12/30/22. 49 on 12/31/2022 after inquiring why my refund had not been processed on 12/30/22 as promised by the manager on duty Mike.

55 were made as per choice hotel but that is still not the complete amount I was asked to pay up front. I was unable to spend the night at the hotel due to difficulty breathing which occurred after I began unpacking in the hotel room.

within 30 min of checking in I requested a refund. The manager had left the facility for 2 hours. The staff on duty stated he did no have the authority to issue a refund. After I could no longer taking waiting in the front lobby for the manager I was forced to leave a book another hotel.

I was very…

Found a Bed Bug Crawling on my daughter’s pillow while she was sleeping..I discreetly addressed the incident with the front desk

First of all my son owns a company and uses your motel quite often but this will be the last time I'm sure he rented this room for me because of the power outage I am handicapped and I am white and I have been discriminated against by your black associate here accusing me of smoking when in reality there's people smoking pot in this place and I'm sick of it it's disgusting she also tried to extort $250 in cash out me which I will be reporting to further authorities.

My husband is very ill and we both have multiple sclerosis and every 5 minutes she's coming down here trying to threaten to throw us in the street I do not appreciate this at all first of all we are not smoking in her room or your room maybe she needs to check out your drug addicts that you have staying here that are her…

Wasn’t told the elevator was out when we checked in my mom is 80 with health issues and I’m 60 with knee and beck pain. Nobody helped us to bring our suitcases up to the 3 floor and very hard for us to go up and down.

Was told the elevator will be fixed the next day and it wasn’t. Asked for a bottom floor but already filled. There was not hot water for 2 days and the sink had very little water going through. There was no breakfast like advertised.

The only good thing to say my room was clean and the desk clerks were very friendly.

My wife and I stayed at the Sleep Inn, Orange Beach AL, from 9/10 - 9/13. Upon check-in, we were told no TV cable due to a construction crew accidentally cutting a cable line and working to repair it. She said other area hotels area were also affected.

We checked EACH day at the front desk to get an update and were told that it was still being worked on, with a shoulder shrug. Upon checking out, we said we were disappointed that we never had cable. Ray Stoddard (mgr) said that the cable HAD been fixed and WE should have asked for technical help!?

I submitted a complaint on Expedia. Ray responded in a condescending response and pushed the blame on us, see attached. I don't appreciate Ray Stoddard taking his time to pass off blame to a customer instead of focusing on improving an obviously…

I emailed you about complaint a few days after I stayed at the hotel. I wanted a full refund. The carpets were dirty customer service was bad. The overall experience was bad. I never got my refund. I stayed from 6/24/22 to 6/26/22 I will never stay at this hotel again. I hope the corporate Office will do something about this. I don't want no free visit. I just want my money back.

Thank you Charles geuss

The front disk man Is very rude person insulting the visitors. And claiming that I’m the owner of Quality inn . It’s my first time to see this kind of rude person in the hotel who work in the in front desk .

This person is in Quality Inn Hotel , which Located in Dorval 1010 Canada .

Due to the personal from hotel giving out info that they were not supposed someone stared my truck on fire and that is one of the least thing that has happened because of that

I want to know your policy for your office personal giving your info to any body that is staying here or not because of the personal giving out info they burt a car and has couse me lots of trouble . That's only one of my troubles there a lot more and I want to see if you are willing to compensate me or do I need to talk to a lawyer please let me know asino as possible if you want to resolve this or not thank you.

This is the second time I've emailed you over this matter and yet to have hear back from you. I don't feel your doing your job any better than the person I'm complaining about. This is about the quality inn on 78th Ave ks.

Now I told you about Nicole and her boss and their affair I told you she was stealing from them and how she was seeing other costumes. This motel has destroyed my relationship. I demand so mething is done. Now if you can't do something about this I know I can.

I'm hurting here and she is getting away with theft cheating along with the owner. Now if I went in their and showed my pain I don't believe it would be good for your business. I'm asking you to investigate the motel owners and employees.

The and Nicole is still rubbing it in my face he is even calling my phone…

I am complaining about the desk clerk at the Quality Inn in Goldsboro NC. I checked in on 11/24. Her name is Kenia. I asked for some extra towels because I do not use the same wash cloth to wash my face and body with.

She came to my room with a housekeeper to see if I had 2 wash cloths, 2 towels and 2 hand towels and said that is all we can have. I have never had anyone come to my room to check.

I told her that I was there before and never had a problem getting extra. She said that she was not allowed to give out extra. In my opinion I think she was just making it up to prove she had the last say so. She was very rude.

I didn't like that she started talking in Spanish with the housekeeper in front of me. I felt like she was saying things a out me. I usually let it go but I tried with…

Breakfast--no forks--ran out--no towels by front desk washrooms Fire hazard --second floor taped off-- have to use elevator Bathroom-- no water for shower--tub was filthy Outside -- total mess--bed frame against a post-- looked like part air-condition against post outside Number system was confusing. We were told that $20 would be given back on our credit card which doesn't seem enough for the problems we had Quality Inn?

Customer Service Representative by the name of Amanda is very disrespectful. She doesn’t want to answer questions about concerns. Placed a deposit that was never given back. Immediately was told the police will be called being a black male.

I had waited to use this forum because I was expecting to received a communication back from the Quality Inn where I last stayed. I received no such communication, thus I am sending this. I stayed at the Quality Inn in Seneca Falls NY.

It had to be the worst experience in any hotel I have stayed and I have stayed at quite a few. All I will tell you is that this place is a "dump". Smelly, dirty and disgusting are how to explain this.

I paid $200 for the night and when I wrote the hotel about my experience I told them they couldn't pay me to stay there again. That is how bad it was. Oh, did I mention the stained dirty sheets and pillow cases?

The only advice I would have for you is to stay at this place with your family and see for yourself. You can also see the reviews online for this…

There is an employee at the jamestown nd Quality inn that harrasses, threatens coworkers they call him gino and none of the bosses are doing anything about it , he's brought weapons to work, he drinks on the job and damages property!! Something needs to be done.

Charged for towels used to take bath with

I checked in at the quality inn in florence oregon on November 5, 2022. The first thing I was told is the hot tub is out and has been out for two months, this was one of the main reasons I book the room, second there was mold and

a dirty patch up strip in the bathtub and when I told management about it they said they would tell maintenance about it, I would think they would try to get me another room or send somebody up there to try and remedy this, and the third problem was the morning breakfast was terrible and not worth going to.

Needless to say this was a very disapointing visit and I hope you will be able to make this right to me in some compensatory way.

This is about an employee at the quality in. She works as a head at the front desk in the morning at check out time. She refused to give me my deposit back while she accused me of smoking in the room on which I did not smoke in the room.

She used this escuse to keep my deposit. As I disputed with this employee of yours, she picked up a rock and threatened to hit me over the head with it. Very unprofessional and unethical. Worst experience I ever had witnessed.

What kind of employees do you hire? Felons? Because if she would of committed that act she would of been charged with agravated assault which is a felony. If you audit the video you have at the quality inn located 750 W Starr Pass Blvd, Tucson, AZ 85713 you can clearly see what I'm talking about.

This happened at check out time…

This place is dirty with outdated furniture. They are prejudiced and my family and I were profiled and locked out of our room for no apparent reason only because we were of color, we did nothing wrong and was treated unfairly. Don’t go here you will regret it.