Quality Inn

04/29 -05/02, The room is dirty I was going to take a shower and there’s no hot water I think it’s warm enough for a newborn baby to take a bath we have people standing out here by the back door smoking cigarettes while I had the AC on so it’s blowing into the room I have asthma COPD and bronchitis I’ll send you photos of the dirty room is in to do something with your snotty front door person or counter whoever they are he has no IPC skills I made him aware that people are sitting battery smoking oh well what do you want me to do that’s a smoking area it’s closer than 25 feet from a doorway and

a window the back door doesn’t work so they hold the door open I expect to be compensated for such shitty service not to mention a snotty front clerk I don’t give a damn what ethnicity yes .

The Quality Inn in Kingsland, Ga. was a HUGE DISAPPOINTMENT. I used Priceline, looked at the hotel photos, property descriptions and reviews. Based on that information I book a room from 04/22/22 to 04/25/22. THE PHOTOS DO NOT ACCURATELY REFLECT THE TRUE STATE OF THE PROPERTY OR ROOMS. This is an older motel with outside room entrance doors. This would not be a problem if the property was properly maintained.... but it is not.

The front lobby entrance doors had large sections of peeling paint. On our way to the room there was chipped and peeling paint on all the door frames and outside metal fixtures. On the ground near the stairs to the second floor was the terrible smell of dog poop. I looked around and found four different piles of poop right by the stairs They looked of different ages…

We stayed in your hotel on Friday night. Your staff were excellent. Our problem was no heat in our room. It was cold all night. 30at night to get someone to come fix it. My husband reported in the morning.

Just wanted to let you know. Thank you

Quality Inn Richmond Airport: Non-working phone. Non-working alarm clock. Dead batteries in remote. Flickering lights. Went to desk and the useless blob down there said, “Ok” when we told them calmly what was wrong. That’s it. “Ok.”

Contacted hotels.com, who contacted them, and the hotel then told them we never complained to them!! I then went down to the desk again, where the rude woman lied to my face and said my fiancé never complained. He was down there ten minutes ago. She then started screaming at me and yelling over me, calling me a liar. Yeah, because lying and yelling at incompetent desk workers at 11 pm for no reason is exactly how I dream of spending vacations.

I have never been talked to like that, accused of lying, and treated like such trash.

Disgusting place. Disgusting…

This occurred 4-17 thru 4-19 at the Evansville, Indiana location on First Avenue. I paid cash for 4-18 and 4-19. I am requesting my money back and a formal written apology to the two employees on duty the 19th. I do not appreciate being yelled at and him pointing his finger in my face.

My family and myself stopped for the night on April 13, 2022 to get some rest. About 1 am in the morning on April 14, 2022 a huge fight involving approximately 30 people broke out in the parking lot in the center of the rooms. After about an hour the police arrived, at least four squad cars and proceeded to make multiple arrests while leaving on their spinning lights. Needless to say, we were not only worried about not getting sleep, which we did not, but our safety as well. We travel alot and have stayed in your hotels frequently without issues, but this was a quite serious issue.

Please advise what can be done. I can be reached at kim.martin4040@yahoo.com.

Thank you,

We booked two rooms at Quilty Inn in Batavia NY on April 8 and 9, 2022, they have a small water park. There was ketchup smeared on the bathroom door, mirrors dirty, dirty linen. We let that slide so the kids could have fun at the waterpark but that was disgusting.

We didn't stay the second night because a boy at the water park held my grandson's head underwater which caused him a panic attack. He reported it to the lifeguard that had his ear pods in and his reply was "Things like that Happen" I paid over seven hundred dollars for those rooms.

I will never stay at a Quality Inn again.

The worst experience at a hotel. Stayed at Quality Inn in Lexington SC on April 2 2022. The noise outside was loud until after midnight. Kids were running around shooting there tow guns. I received a scratch on my car.

It seems the agent at the desk knew these kids but didn't do anything to quiet the noice. I deserve a refund on my stay.

I am embarrassed for your company to even let this motel use your company name. I have literally went thru hell trying to check in to this hotel that is "pet friendly " ALL DAY! When I finally do borrow extra money for a deposit.

I'm told I need another 80$ for my pets to come in the room. I was literally in tears at the front desk. So Finally in the room, my dogs stuck in my car mind you, I read over 50 horrible reviews in a row. Without one good one.

I wish I would have looked into more. I was under impression that corporate businesses have to follow at least a few rules and requirements I personally read at least 10 reviews that stated the customer will never rent from any quality inn again.

Maybe you are unaware of the way they are running your business name through the mud. If…

I've been staying at quality inn in Goldsboro since Tuesday March 31... I did not have a problem until 1 of the employees at front desk racial profile me... Here's the story.... approximately approximately Wednesday or Thursday I came down to smoke a cigarette out front and I also brought my laptop and set it in the waiting area by the breakfast and

everything the lounge and I asked the attending person at the front desk did they have a bathroom downstairs and he showed me where it was so I went and when I came out he was looking at me all funny and strange and was like do you have a room here what's your name I pulled out my card and told him that I did have a were here he would still suspected me of Foul Play and

that was messed up and embarrassing so two days later I come back in and…

I've been staying at the Quality Inn in Goldsboro North Carolina by Seymour Johnson Air Force Base since Tuesday however when I came in Friday night I had three guests and we were all black and we use the exit Stairway to come up to the room how ever we were not here for a whole hour... m.

the date is April 1st however two days ago I went downstairs to do a zoom meeting in the lobby and ask him where were the women's bathroom on the first floor and he showed me but then when I came out the bathroom he asked me was I guess they're once again racial profiling me and that was not right can you do something about this this is embarrassing .

Kept calling me talking about he's gonna put me out.. I'm in room 232.. I was happy with my stY until he showed up... to work those 2 days...

As stated before the room was in a word disgusting. Walls were filthy. Thank goodness I had blankets in the car. I would not dare lay on the sheets knowing how dirty everything else was. mold around bathroom wall, no fire alarm, no way to latch the door, trash bin right in front of room. Picture shows all.

Stayed at this hotel for a wedding. Not what I was expecting when we arrived. Pictures look way better than the actual rooms. Pool was closed n that was the only reason why I booked the quality inn was for the pool.

The main reason that I am upset with this place is because my brother tried to book a room but the refused service due to him living in the area. Which didn't make since to me. We all came from a wedding and we're all trying to stay together.

I will never stay at a quality inn ever again

I stayed at a a Quality Inn on March 22, 2022 in Oakwood, GA. As you can see from the pictures, there was no latch for the lock, no fire alarm, mold all around the bathroom wall and coming into the bedroom.

There was also a large trash bin right outside my door. The picture I took from it was a view from my room. You can see the door frame and then the trash bin. I was very disappointed in this room and did not feel safe nor comfortable.

I stayed at a a Quality Inn on March 22, 2022 in Oakwood, GA. As you can see from the pictures, there was no latch for the lock, no fire alarm, mold all around the bathroom wall and coming into the bedroom.

There was also a large trash bin right outside my door. The picture I took from it was a view from my room. You can see the door frame and then the trash bin. I was very disappointed in this room and did not feel safe nor comfortable.

Conformation number 73932698 booked choice privileges acct

Im very disappointed and extremely upset, its currently 38 degrees outside we had a reservation for a room the uber dropped us off and we were told we were being charged an early check in fee of $50 to check in... so when due to that increase in cost we didn't have enough money to complete this they not only refuse to check us in but then made us leave the lobby to go outside in the 38 degrees weather how rude is that! First I don't understand where the hospitality is in being treated that way... we r not homeless bums and I do not feel this was appropriate behavior I will not ever recommend this hotel to anyone in the future... I will be putting this hotel on blast on all social media apps immediately upon sending this email

I checked in on Fri March 18th with my husband and two children. As we entered the room we noticed a hole in the wall that was covered by some sort of plate. Then notice there's other plates sporadically throughout the room.

Walking to the bathroom notice the bathroom cabinet was held together by Nails there's no sort of hinges whatsoever. We were so tired that I planned on coming and talking to a manager today the 19th when we got back.

My husband went down around 8:45 to speak to a manager and we were informed that he was in bed and he would not be back until 8 or 9 in the morning. We are very displeased with our room we paid full price for a room that I obviously should have been half price.

Not to mention the room has no hot water whatsoever, we waited for 20 minutes for the shower…

Stayed at Quality Inn civic Center florence sx last night. Paid 45 dollars in taxes and fees. Carpet was dirty. Hair on shower. A half full sprite soda and take out food was still in fridge. Stayed in room 241.

Phone had room 238 listed on it. Most I ever paid for a motel room. Worst night ever.

Feces left in the toilet, no bar soap left in the room, shampoo was only half full. Double charged for parking. Do not recommend.

On 19 februarie I have rezerved a room for 2 people in kitchener and I paid 100 for security deposit and I did not get the money back from the hotel. The lady in charge was rude and she blocked the access on my name for future rezervation.

I was very disappointed with the service. When I asked for the manager she said "no manager today he is in tomorrow" On the other hand she did not have a name tag. She refused to let in my son who had to stay with me in the room and she said that she will call the police. For what reason?

because my son walked in to the room?! Please tell to the hotel staff to refund my deposit money back.

Reservations at Quality Inn in Elizabeth town , Kentucky, No one at desk when came in , she was sitting on couch with a guy. She did come right away when seen us. she was friendly and when done with us sat back down with the guy. Went to the room.

Flipped light on but no light and a dark room so walk around trying to find a light to turn on. My son went to his truck in evening to get a fan and kids hanging around the lobby. Never moved for him and when he came back from truck same thing.

In morning son took shower, he said I'm standing in 3-4 inches of water as it didn't go down drain. When he came out he says "this place sucks". Went to breakfast in morning. Was talking to another woman and I asked her if she had been at this motel before and she said no.

She said they had a large…

I have no hot water no one at the front desk to talk to. This is day 2 and I'm sick and tired of it.

my name is Alexandria mason, and I stayed at the quality inn hotel in East Liverpool Ohio on 2/18/2022. Upon arrival a female employee was working the front desk and she gave good customer service. After shift change, around 3:00pm I made a phone call and I noticed a male employee was now working at the front desk.

I had explained to him that the recliner chair in our room had been broken, and I wanted to inform him so I wasn’t charged for the broken furniture when I checked out. He told me he was not allowed to leave his desk to come look at the chair, and I would have to walk down to the front desk with the broken chair to show him if I wanted it to be replaced or a note put on my account.

The second issue I had with him, I needed more towels for my room and I couldn’t get anymore for…

>>>>Thank you for taking the time to complete our online survey ….

You bet! I felt I owed it to everybody who comes after me.

In addition, somehow you think your passive-aggressive “apology” will assuage my hurt butt.

You missed the mark, sweetheart.

>>Allow me to apologize ….. failing to meet your expectations regarding room amenities, hot breakfast items and pricing on your recent visit.

I’ll accept an apology.

I’ll also accept a half-price refund.

>>>>>FYI every product we uses at our property as per Choice Hotels Brand standards requirements including bedding to breakfast items.

First off; allow me to point out your grammar is as broken as your rooms…

Secondly, if you guys “met standards” then I definitely stayed at the wrong hotel chain!

I think I’ll ask Corporate what the…

I done an online reservation for 3 nights and I only stayed one night. I have been charged 127 for the 3 nights. I went down this morning and the desk clerk asked if I was checking out I stated that I paid for 3 night he said no you paid for 1 night.

So I purchased another night at 94 dollars which is more than I was stated on the website which that what he is using everytime I add another night is card information from the reservation site. I would like a call on this matter at 918 352 5053 thank you.

Recently I was staying at the quality inn suites in champaign Illinois address 305 w Marketview I was staying there from 11/16/2021 until 01/28/ 2022 and on the last day I left I was told that I couldn't eat in my room anymore because during complimentary breakfast I was taking too much to feed me and my 6 year old daughter need I remind you the breakfast is nothing to take too much 3 packs of donuts 3 bananas 2 sausage sandwiches and 2 waffles is not alot and

I thought breakfast was free never heard of a room I can't eat in that I'm paying for it was the owner who told me that the boss not to mention I got charged 100 dollars for messing up a pair of sheets and he stated charging me a extra 20 dollars a month in I had paid 6900 dollars within that time to be treated so rude and…

Hi! My name is Mikhail Balabanov and I'd like to complain about general manager and other members of staff at Quality Inn at Sequim. 5 months with them, week-to week extending stay, with nothing but smiles from desk stuff suddenly manager "Kaytlyn" and at least one more member of her stuff whos name I don't know disregarded extension of my stay by another week which just been made early morning before breakfast by "Trisha".

My stay was so extended for reasons, which are matter of law enforcement activity, or inactivity, since I've been attacked, including while being at Quality Inn at Sequim. I did contact law enforcement and especially FBI. And waited for feedback at hotel after informing the desk management upon checking in that I would like to talk to the FBI.

Nothing was happening,…

On 1/15 I booked a room for 4 nites thrugh booking . Com. We were unable to use the reservation. Hus was diagnosed with covid. In Scotland. So I called and called and call to cancel reservation. We'll I got charged for I nite. My cancelation was ignored.

Now 6 days later there's a charge being held for the other 3 nites. On my debit card thus over drawing my account. I'm beyond upset. I have always stayed at quality inns when traveling but this very expensive problem thru no fault of us. This is covid related.

Have a heart and give my money back please

While staying at the hotel 1691 S Riley Yuma AZ I left my room and came back to stuff missing from my bags I went to the front desk the front desk told me I would have to come back later. My mom called the hotel to talk to a manager and was told by the same front desk you'll have to call later.

I went back to ask her if they found my stuff and she wouldn't come to the desk and continued to sit there on a couch. I have a phone charger, blanket, makeup, makeup wipes, hair oil, underwear, and sanitary pads missing from my room.

I was staying is room #249 of the hotel

I submitted my complaint. It occurred on 1/15 I book a motel from 1/15 thru 1/19. In Roanoke va. My husband after two years of being away for work was due home from Scotland. As he was to load he was pulled and told he had covid.

As soon as he notified I called to cancel the entire 4 day reservation. But instead I got charged for 1 nite plus tge other 3 are still on my account. Which by now they've got my account over drawn by over 300 plus the over draft charges. I'm beyond upset.

I have to deal with a thd extra money which I don't have plus tge concern of him thousands of miles away with civid and I'm stuck here in Va. I don't feel I should have these charges against me or the cost of rm stays when there was no rooms used. HELP please Linda Heikes

My husband was coming home after 2 years in Scotland. So I made reservations for 1/15 thru 1/19. All was good. Until I receive a call he tested positive for covid . I immediately cancel our motel reservations. The roanoke Inn says they never received the cancelation.

So they charge me plus put tge other three nutes against my account. So now my account is over drawn and I'm in va he's in Scotland. Please can you help me. This is a real dilemma for us both.

It's been 2 years and we're both very upset. Bethany you Linda Heikes

On Jan 2, my husband, child and I wanted to check in at the Quality Inn West End, Richmond, VA 23294. We were not really treated in a respectable way and the people behind the Front Desk looked not put together to say that mildly. No greeting at all.

The room we got offered (No. 302) was very dirty. We went back to the Reception and wanted a new room. I got handed the new key without a word spoken. No "I am sorry". Nothing. We then looked at 605.

Stepped in, took a picture and a video of it and went back to the Reception to ask that this reservation will be cancelled. ". We then stayed at a different hotel for more money. Once home the next day, I checked if my card got charged. And it did. 54.

I tried right away to call the hotel back to get this removed. No one ever answered. So I…

WE USE TO LIKE TO STAY IN A QUALITY INN FACILITIES BUT ON January 1st 2022 Quality Inn in ST-GEORGE SOUTH CAROLINA WAS JUST A TERRIBLE EXPERIENCE? THE HÔTEL IS FALLING A PART IT WAS SO VERY DIRTY YOUR FEET WOULD GET BLACK JUST WALKING ON THE CARPET?

WE WERE AFFRAID THE BATHROOM CEILING WOULD FALL ON US EVERYTHING WAS SO BAD? 00 a NIGHT JUST TERRIBLE EXPERIENCE

I was thoroughly disgusted and upset I had to find other accommodations and waste my time doing so after being on the road all day

We stayed in Brunswick Georgia in quality Inn.. The smell of the room was so strong it’s hard to spend the night but we stayed. The dingy washcloth looked like they were about 50 years old and very thin and overused hardly wait either.

There was no phone in the room. We stayed in room 133 and when my husband decided to take his shower the shower did not work or turn on at all it was froze up nothing worked in the. Shower I should dispute this charge very expensive to .

One of the worst quality inn We have ever stayed at and will not return. Manager refuses to call us. Stay 27 December. Chuck and Patty Densmore

Second attempt to reach out. Date stayed 11/3/21 room 213. I left my earrings in the room. I contacted desk clerk on 9:04 on 11/4/21 and told her what I had done. She said she would have room service look and call me back.

She called back and said that they were found. Se took my information and said she would mail them to me. She said that it would probably be in the morning of the 5th because she did not get off until 4 and the post office would b closed.

I have yet to see my earrings returned and have not had any response to my 1st attempt to reach out. I figure that I will not hear from this attempt either but attempting to go through the proper channels before I post my review.

A lot of MOLD on the bathroom ceiling and behind the toilet. Didn’t notice it until late at night when my wife used the shower. She was very upset and immediately got out of the shower. ). I didn’t even want to use the bathroom after I went in and saw it too.

In fact, I didn’t shower the next morning. I spoke to the desk at 6:00 the next morning and he was absolutely unfazed. Acted like he had heard it before. Said we should have notified them last night to change rooms.

I told him it was late when we noticed the mold. Said he couldn’t do anything. I will never stay at another Quality Inn. Not only disgusting but a health hazard. Unacceptable!! Room 111.

Quality inn Winder Ga, black mold on shower , room 103

I had the unfortunate opportunity to stay at the "Quality"Inn in Doral Florida on Wednesday, December 1,2021. 87 plus $100 deposit, my room was subpar to say the least! My room was filthy! The beds looked as if they had been made by a child.

The floors, sink, tub and lamp were dirty. I was nervous about sleeping under the covers so I pulled the sheets back and slept on top of them. When I woke the next morning, there were 2 bugs in the bed!

I immediately went to the front desk to check out and inform them of the situation. There was no manager on duty. The young lady at the front desk apologized and asked me if I tried to sleep in the other bed. Really?!

I told her that I did not and I was very unhappy and should be compensated . She then let me know that she would let housekeeping know…

com for Quality Inn In Washington, North Carolina. I chose to pay onsite. Since my daughter and I travelled from New Jersey to Washington on Thanksgiving, we did not check in until late. Upon arriving at the hotel, I was immediately struck by what appeared to be a group of young people apparently having what appeared to be a wild party of some type.

Hesitantly, I proceeded to check in but decided to check out the room before I brought in my luggage. Upon entering the room I was immediately struck by the poor condition of the room. The bathroom was especially dirty. I advised the desk clerk that I wished not to stay.

She called someone and I am assuming that it was the manager, James Smith who advised that I could not get a refund because I had checked in late. Com. Com while on site and…

Hello

I really hate to do this but we have had 2 in a row bad experiences with the quality inn hotel chain which I have never had issues with before. The first was in Clarington, last month, newly renovated hotel but there was no air conditioning and the rooms were up to 34 degrees! I have asthma and got no sleep, I was outside at 4am every night trying to cool down. We had to go buy fans ($80) at our own cost also to help. There was no fan offered or discount for any of this. We had a girls hockey team there and could not move hotels because of the large tournament there was no availability, we tried. I chalked it up to a bad experience.

This past weekend we stayed at the quality inn in Barrie on hart st. Thursday to sunday. This was an experience I wont forget and had many many…

We were double charged for a room qnd they said they voided the transaction but with our bank usually when it's voided its automatically on the card. It happened on a Friday which is a week day so should've been back on card that day.

There was roaches in the room. A cracked bathtub the water wasn't that warm there was holes in the wall. come back that things would get resolved and it STILL has yet to be resolved. It was my birthday weekend and it got ruined because of your employees double charging our card.

2021. found the premises and accommodations were subpar. Got my moneyback . We pulled into the parking lot and men are cat calling. When we got a room the lights didn't work, the tv didn't work either. felt very unsafe.

Toilet ran all night. No clean towels in my room. There were a couple of dirty ones left there. No coffee. Coffee pots didn't work. Dirty! For what I paid, I'm pissed. If it were cheap it wouldn't hv bothered me. Ridiculous.

The manager at quality Inn in Festus her name is Kim she is very rude hung up the phone on me two times would not even give me a chance to talk about an issue. I would like the main corporation to contact me please I cannot find a direct phone number.

I would like a refund on my room that I never even stayed in. I’ve booked four rooms They were disgusting dirty the elevators were broke under construction none of those was told to us upon making the reservations

HAD RESERVATION - HAD CONFIRMATION NUMBER - HAD C-CARD RESERVATION MADE WITH

NO RESERVATION TO BE FOUND UINDER CONFIRM NUMBER -MY NAME - -OR-= C-ARD NUMBER

NO ROOMS AVAILABLE

GOT A ROOM FOR 1 NIGHT AT DOUBLE WHAT I WAS SUPPOSED TO HAVE PAID AT A DIFFERENT ESTABLISHMENT

QUALITY IJN OF QUESTION - TOTAL DIS-SATISFACTION

GUNNISON, COLORADO 81230

Was there @ Quality Inn ATLANTA, GA on McDonough St. 40 plus $75, if damage was done to the room, but no damage was done and the $75 wasn't put back on my DEBIT CARD. Called and talked to a person named CAL he was suppose to call me back but never did, called back to asked about the situation the guy that was on the phone was RUDE & hung up in my FACE.

So I'm reaching out to THE CORPORATE OFFICE to resolve this problem & RETURN my monies to my account. Thank You JOYCELYN THOMAS @ 501-541-6432

Good morning Customer Service team member, I wanted to email today as I wasn't able to stay at your hotel on Saturday, September 25th at 800 West 8th Street, Cincinnati, OH 45203. com. My confirmation number is 2493604748. There are a few concerns I have with this property that forced me to stay at another hotel.

When I arrived at the property, I couldn't park my vehicle in the parking garage as the spaces were not big enough for my Ram 1500 truck. I could barely get out of the parking garage as a result. I went into the lobby to check into the hotel and it was very concerning.

It was run down, smelled bad and had an unsafe feeling. The neighborhood in the area was very unsafe and there was no possible way that I nor my family could stay there. I didn't even attempt to check in as my…

My wife and I stayed at the Quality Inn Petaluma the nite of 9/25/21; confirmation 33881709. The air in our room (Rm 182, building7) was heavily scented using a floral scent that caused a major headache. The hall outside was even worse. I have stayed at thousands on hotels, but I have never stayed in a room with such a strong scent. Many people, including myself, are allergic to artificial scents. Usually this does not present a problem, but the scent in rm 182 was overpowering. Instead of using an artificial scent to cover for a bad odor, it is always better to identify the cause of the odor, so the cause can be removed.

Larry and Dee Takemoto Aptos, CA

I checked in & paid with $100 cash bill on Friday 9/10/21. The clerk requested a debit card for a $50 fee in case of damage. 47 deducted from it the same night. Went back to clerk, she said mgr would fix it.

She wrote out what occurred& signed it& to come in before leaving next AM. I did. Still not fixed. Mgr said it would be& mgr would call me( or her)& refund& give confirmation. Please fix this. And the room was filthy & moldy. Disgusting carpet. Trash under couch. I paid twice. 46 refund ASAP.