I am calling on behalf of my wife Sharon Berger. She has my private insurance Nyship/united healthcare, Medicare and medicaid Sharon met her deductible for Medicare on 2/02/2023. 34 every month. I dispute it on my credit card and I always have the charge reversed off my credit card bill.
I am enclosing a document to support my position Thank you Edward Berger (845)825-6952 S
MY COMPLAIN IS THIS IS ACOMPANY THAT DEALS WITH LAB TEST HOWEVER THEY ARE VERY UNRESPOSIVE TO PATIEN NEEDS ANY AND EVRY PHONE THEY GOT EITHER DONT WORK OR IS JUST AUTOMATE MESAGE STATING THEIR HOURS OR HOW TO DO THEIR JOB OF DEALING WITN PATIENS NEEDS WITH BUTTONS BECAUSE I GUESS THE HUMANS DONT WORK ANY LONGER
AND NEVER MIND THEIR EMAILS IS JUST NULL THIS COMPANY SHOULD NOT BE DEALING WITH PEOPLES LIFES IF THEY CAN NOT SUPPLIED HUMAD SERVICE TO ANSWER A STUPID PHONE ANSWER AS TO WHO ORDER BLOOD WORK FOR ME
REALLY THIS MONOPOLY NEES
To whom it may concern I had a appointment to get my bloodwork done and on 3/3/2023 at 2:20the staff gave false information and didn’t do my bloodwork and the other nurse was being rude ask for there name wanted give it was rushing other patients out I am a cancer patient and I need my bloodwork done before my next chemotherapy on the 3/7/2023
I have had numerous labs done with your company. When I moved, Quest wouldn't bill my insurances. They had an update to the system and refuse to email, fax, or even mail the bill to Cicna, my insurance company. Instead they sent the bill to collections and now I have a collection company harassing me.bthis is illegal.
Sincerely Kimberly Lake-Seibert Preferred Name. KIMMIE Lake
Please fix and bill insurance companies. Thank you
This has been a nightmare. We had an account before 5 years ago under a different Non Profit . No problems . I am a Survivor of Prostate Cancer I am Executive Director of Prostate Cancer Pgh We are shocked by this unprofessional response by Customer Solutions Perhaps it should be s called "No Solutions "
I am 80 years old and of course have the possibility of falling without assistance. Therefore my husband always stays by my side. On today's date the tec assistant would not allow my husband to stay with me after explaining that I could fall without him.
The tec name was Cris, 8am appointment, March 3, 2023. I saw several other people being allowed to assist their loved ones before and after my appointment. Tec was very rude to my husband. We will never use Quest again. Sad.
Today I got so far the worst experience in many years at this location for a blood test. I have done it dozens of times lately in many different locations due to a severe medical condition, with many different nurses and always got a great treatment, and even when a couple of times it did not work at once, I accepted that with no big deal.
However, today it was a scandal of treatment. A nurse who claims to be experienced poked two times in a very painful manner, going multiple times in/out and around the veins to the point of me screaming from it, finally failed both. No apology or sympathy was offered.
When I mentioned that as a cancer patient with heavy restrictions on the other hand after the operation for any testing, I cannot continue like that and would like to see somebody…
I have scheduled covid PCR test on richmond av Staten Island NY on 3/1/2023 at 4:10 pm. Technician by name Cindy was very rude to me and my wife. She cut us down rudely when we want to explain her and show that we have appointment for testing.
She sent us verbally away in front of over patients and didn’t let us do any explanation. I was feeling sick to argument with her so i left the Quest with horrible feeling about my experience. I would like to escalate this incident to higher management and would like to receive feedback on my complain.
Being healthcare professionals my self i never put my frustration on patients. Cindy ‘s behavior is unacceptable and hurtful. She refuse to tell us her last name. She told us “ I don’t have it”. Thank you in advance P.
S please call me for any…
2-28-2023 Murrieta CA lab
I was a walk-in, and signs everywhere say walk-ins must wait. I was prepared to wait.
Not FIVE HOURS, though.
I've had labwork done many places. The number of patients VS the number of technicians has never resulted in a wait time like this.
Furthermore, I am fasting, and I am Diabetic. I told one of the employees this, and she informed me there was nothing she could do about it, I would just have to wait.
Poor customer care! People with appointments are treated like royalty, those who are walk-in are treated like dog dirt.
I thought once I reached the age of 70, people would treat me with respect. Everywhere but Quest, I see!
I had a 3 pm apt with quest on 900 s Rancho Las Vegas … arrive 3min late am they turned me away, unacceptable things happen a period of grace is always given. They were rude, mean actually… this is horrible service it’s completely wrong… being a congressman’s wife this issue doesn’t sit well!
I had an appointment on 2/24 at 12:10p. I’m having to wait for over an hour. Why don’t you have enough staff to cover all the people in the waiting room. THIS IS RIDICULOUS! There aren’t even enough chairs for everyone.
I picked this location as a walk-in appointment for a urinalysis. I sat for a solid hour waiting after checking in at the kiosk.
Finally a witch walked out from the back and rudely asked me what I was there for. I replied for a urinalysis for a new hire position drug screen. She then replied that that they close at two pm even though website reflected 330 pm.
When I then asked why the website reflected 330 pm she told me that was incorrect and asked me to leave. My drug screen authorization expired at 6 pm, so, in short, and having to pee severely, I had to call the agency applied to and find another place for urinalysis.
This occurred at 1pm and only 3 people ahead of me. I will never go back to Quest for anything even if my personal physician directs me. I will make other arrangements…
your system sucs on phone and on line opposition
Had an appt. 2/23/23 at 6:10am, staff didn't arrive until 6:45am, I said good morning and asked what time they open? I was told in a very rude voice, that they was delayed for weather and she had nothing to do with the hours, I asked how appt's were able to be made and i was ignored.
There was 9 people outside and I asked if we could come in until they were ready, I was told NO and ask the manager, who was walking up, I said Good Morning 3 times before she addressed me, I asked if we could wait in side, she said NO and that I could talk to corporate.
I told her I would. Once inside, in waiting area, customers could hear staff, swearing, saying I don't give a shit. Myself and another customer said, they were probably talking about the customers. The staff who drew my blood (the original…
Wish I could give you a 0. I have to do random drug tests. Meaning I can't make an appointment. I got here 30 minutes before opening. I signed in. Of course I have to wait. Had someone offer me their appointment which they refused to allow.
I have to do these where I am told. I also have a job. There should be some open slots for people who have this issue. It's not our choice to do this.
This bill, number 4506691501, for medical procedure on 03/04/22, needs to be sent to my supplemental insurance. United American says they will pay it, but they have never received it from Quest. See attached PDF for a full explanation and a copy of the bill.
The person that did my bloodwork didn’t know what she was doing or just didn’t care. My arm is black and blue, after her poking me with the needle. I cannot believe how someone can be that careless and stupid!!!
The black lady that drew my blood seemed to not know what she was doing. I have had my blood drawn at this same location for years. They always do a good job why this time the lady seemed to not really care.
Location is US59 and Williams Trace Sugar Land, Texas 77479 My left arm has a nasty bruise black and blue 5inchX4inch in size. Date of my visit was Saturday 2/18/2023 10:20AM. Please if you need additional information please let me know!!
I have been calling in for months about a bill and to have a financial aid form mailed to me. They would ask for my address and it’s not correct and agiain I will tell the correct address and they would tell me they would change it but buy calling again I’m going threw the same thing over and over phone call after another.
I have also received mail at the address where I live now and again then I wouldn’t get anything. I keep tell them I haven’t received anything at all with the application financial aid form that I have been told it will be in the mail.
They keep telling me the same things even me telling them the address and some times they tell me they can’t mail it, sometimes I just get disconnected. I went to a quest location to get help with this application and it f course nothing…
I made an appointment for 11:40am on Saturday, February 18, 2023. This was a follow-up appointment because Quest forgot to test me for zinc a couple of weeks ago so already I had to come out of my way to get blood drawn again.
I arrived on time and checked in via text and proceeded to the office. The door was locked at 11:45am, I had to knock for five minutes. This was before their closing time at 12pm. I was let in finally by a phlebotomist and I checked in at the front.
45 minutes later, I was the only one left in the waiting room, and a phlebotomist by the name of Sandra C came out and told me that she couldn’t see me and I needed to come back another time. I told her I had an appointment that I checked in and I was waiting for 45 minutes and she said she still wasn’t able to see me.…
I come in frequently with my elderly mother or with her urine. The quality of the lab work is always very good. My complaint is with the staff in the Palatka office.
The last several times I went to Quest I noticed a pattern. If it’s crowded, and it usually is, names drop off the board at their scheduled time. It is my feeling that names are deleted so that the phlebotomist can meet a quota. In the meantime, customers are then placed ahead of the deleted and the scheduled person sits there until they say something. The staff pretends they did not know. Some people are quite ill, and require on time meds. I watch the board , watch the names drop. It is time to take a look at what’s going on in the blood intake lab in Palatka. It just keeps happening. It’s causing upset with the clients,…
Good morning,
I took a biological (stool) sample for the 2nd time in 3 days this week to your Quest Diagnostics Lab yesterday located at:
15302 N Nebraska Ave Tampa, FL 33613 (inside the WalMart store) and the first time earlier this week, your lady employee stated that my stool sample was too much (over the line on the test bottle).
That lady employee of yours was also rude to me and I contacted Quest Diagnostics Customer Service Phone Number and spoke to a Supervisor to let her know that same day.
Another Supervisor called me the next day and when I told her how I was treated she said that she would council that employee who was rude to me.
So I made another appointment to pick up another stool test kit and brought it in yesterday, Wednesday 2/15/2023 and that same employee said…
Had a 5 month payment plan set up. The 5th month I paid off early and they still took their automatic payment which made 6 total payments and I have been fighting with them to get a refund since atleast June of 2022 and I'm still fighting.
Had a blood draw ordered by my Memorial Healthcare endocrinologist Dr. T. Shiver. Had a blood draw on Friday , February 10th at 8:00 am at Memorial Healthcare Center at 925 Gessner Rd, Medical Plaza 4, Houston, TX 77024. The Quest Lab is R9P, 4th floor in this building.
50 for the visit and did a horrible job - it was painful during and after the blood draw, huge bruises sore at touch, see the pictures. Totally unprofessional, bad service w/damage to my vein and skin. See the pictures.
I did not notice the name of this technician who was female. Please at least return the money and I need to know how you punish this unprofessional, sledge hammer, blood technician.
I was a walk-in today and there was five people that included me that were on the waiting list to be seen there was three people scheduled at 8:00 and 8:10 and there was two people that came in and was scheduled at 9:10 on the screen so one of the 910s had went in and I went up to the front to ask the lady up front to ask how they do their walk-ins so
she started to explain in one of the women in the back came up and got into the conversation and said that I needed to mind my business I told her that I wasn't in anybody's business I was just trying to find out how they did there walk-ins because they took in a 9:10 it was only 8:00 and she kept telling me that I needed to mind my business I said I'm not in anybody's business I'm not in any patient's business and I said that she needed to…
2023. My doctor is yet to recive my blood work results which means she cannot adjust my meds and take care of me as needed. I am highly disappointed that Quest hasn't gotten my l;abs uploaded in the portal or to my doctor.
I need this to be addressed and taken care of, plus I would like to be contacted promptly. I t has been well over a month and nothing.
I had an appointment at3:30 but they let several walk ins in before me and I did not get helped until after 4:00. Once I got in the chair they said the insurance doesn’t cover it and told me I had to pay hundreds of $.
They were screaming and laughing and playing around while customers waited in the waiting room. They were very unprofessional and I will never use quest again!
I would rate this company 0 stars if I could. I just moved to the area and was required to get labs done for my school's program. The appointment went smoothly but after 1 month, my results have not been released to me.
I tried contacting customer service so many times and the automated system just hangs up. There's no way I can get my money back. This company is garbage.
Hello. Shari g my experience at the fair oaks lab. Next to Bell Air shopping . I actually work for Hope cooperative. We are an outpatient mental health service provider. I took one of my clients to get lab work.
The ladies that work here are extremely rude. Slamming doors and not wanting to talk to anybody about being so slow. I would appreciate it if this matter could get handled, as far as the time wait and the route service that we are getting here today.
My cell phone number is 916-247-3749. My name is Connie Taylor. Thank you. If you have any further questions, please feel free to call me. This is the first time I’ve ever experienced anything like this at your guises lives. Thank you.
Have appointments 1500 s central at 10:40am one old lady was before me and she didn't know how sign up for test and hold everyone behind for 20 minutes then one security guy came and say you loss your appointments 5 minutes ago and he got everyone information I ask him are you working for lab he said no I'm security but helping them I told him I'm sorry but
this is hipaa valuation to access to patients information and for sure I'm going to report that and maybe this security guy never work with patients treat people like prsinener
I have NEVER had such incompetent,, condescending ,rude, unprofessional service as I did at the North Fort Myers Fl. ,, for 9:20am, I registered, my name was on lite up board, then by 10:10 , and numerous other people being called in before me, I tried to get attention of employee if and when they came count the door.
There is no contract phone or bell. After telling an employee I have been waiting all this time, she left ,said she was checking, came back 10 min later with a nasty, rude, young woman who said I should come in now.
She spoke in a nasty rude tone, questioning me with sharp demanding tone, such as SIT, ARM UP, asked if I fasted, I said instructions (which I gave her and she was looking at) said I didn’t have to fast, she turned and said with a rude nasty tone “I said did you…
I spoke with a helpful Quest-HQ person ("Valerie") yesterday, 2/7/23, after a miserable experience with Quest in San Francisco (https://www.questdiagnostics.com/locations/detail.html/DMT/94114/75/1). I also received a call from "Queen" (local Quest contact) yesterday about this situation. My "Yelp" review explains it:
"Horrible experience there, today, 2/7/23. I had to fast last night and was waiting at the door at opening time to complete several important tests. The phlebotomist was late and angry on arrival. I had been going there for a long time with no problem and with NO appointments. This phlebotomist declined ANY service, although Quest gives priority to clients with appointments and only accommodates "walk-ins"--NOT at this location. If company policy states this preference and…
I have been dealing with billing issues since March of 2022. They sent my account to collections which I do not owe because they haven’t even billed my insurance. This has been going on for months. I told several customer service representatives, that if they don’t bill my insurance in a timely manner that the insurance will not pay it if it is over a year old.
The billing people have told me that they keep putting in the wrong billing address which I have given them several times.
Bad system for appointments I made an appointment online earlier today the earliest appointment was for 11:40am I came in early checked in at about 10:20am and I stepped outside came back to scan my QR code at 11:31am and the system said I missed my appointment I tried to speak to the receptionist and she told me I had to sign in again and my new appointment is for 12:40 pm it is 12:50pm and
I’m still waiting in the waiting room no one is coming yet: I have spent over 3 hours here to get blood drawn: I believe people are treated better than this in third world countries : and the receptionist has zero people skills:
2314 E Irlo Bronsom Hwy, Kissimmee Florida 34744, no sirve y la que está en la puerta de nombre Rosy no sirve para nada. La sala de espera llena de personas y ella pasa a un amigo o familiar sin cita y la atiende frente a todos la persona no se registró ni nada por que yo pienso que ella la registro cundo recibió una llamada espere por más de 2 horas y al final no le encontraron vena a mi hijo y la espera fue envano no le pudieron sacar la sangre no sirven gracias por nada
You motherfuckers always have zero appointments available then when I try to walk in you treat walk in’s like dogshit I work for a living I’m not 80 year old fucker who can just stroll in and say here take my blood fuck you people
A quest worker blocked both accessible lanes to a CVS drive tru on 44thst and McDowell in Phoenix 85008 @ approximately 7:30pm. He parked his vehicle in one lane and walked into the other to retrieve items from a locked box.
I was the next car and couldn’t move forward. I waited for a reasonable time for him to finish. I told him to hurry and he yelled I’ll just have to wait and I was being rude. Its not up to him to determine, its his job to be cordial by providing customer service while wearing a company shirt.
I don’t appreciate the encounter.
Turning away people saying they should have made an appointment when the front door says walking welcome. Hypocrites. I am guessing they just want to be paid to sit around
I care for my 93 year old homebound mother. I stopped in quest today to puck up a home urine culture kit. I signed in my wait was to be hours. I stood at counter finally a gal came up i ask if i could get the kit.
She daid youll have to sign in i cant take ypu ahead of others. I explained i needed the urine kit i would come bavk for my appt. She said no. I left my dr let me drop the urine off they cultured it at the dr office.
I couldnt understand why i could not just be handed the kit. Very poor service. I had to get home to my mother but i did understand when i come back i would wait for my appt.
Had an appointment at 9:30am. Code WHZVDA. Got there 15min. Early. On the monitor, it said I would get in early. But kept getting bumped down the list. Noticed it had me as a walk in. It was past my appointment, so I asked the flobotimist how I got on the walk-in list? m.
She said o well and I took my seat. Then noticed I had been taken of the list all together. Service was beyond poor. The lady was 5 foot 9 or so. Reddish hair and heavy set. At the Vancouver 55 ne 87ave location.
Vary displeased with how this all went down . And the lost time and money of this trip. Still need my blood work. But to just pull my name off the list is not right in anybody world.
From Inglewood to Playa Vista this company is atrocious when it comes to Patients affairs and extremely unprofessional attitudes toward clients. I will never use their service and will not recommend this place to anyone I care about
m. What???? There are 2 vials for a blood draw and doing the kit before or after 10:00 makes zero bit of difference, except for inconveniencing the patient who is already there in the clinic awaiting the blood draw. I have advised Stanford that they will need to find a completely different company for my draw now and for any future lab work I have. Absolutely ridiculous!
I'm a new hire for AMTRAK Aand I received an order to report to Quest Diagnostics for a 5 panel test.
However, I live less than 2 miles from the facility on Sunrise in Puyallup, Washington. On Jan. 25,2023 I reported as a walk-in, and they denied my service. Said they only had two people working advised to leave and make an appointment.
00 home in a HOA community. Being black and feeling discrimination is applied here, being she sent me 20 miles from my home for a 10-minute test. I'm ready to file a discrimination lawsuite with my lawyer. Yes, I have one on retainer also when I return from Ohio.
Today, I had an 8:00am appt. at Alpha Internal Medicine for labs which is done by Quest. I arrived for my appt. at 7:45am - 15mins early as instructed however, at 8am the lab person was still not available. At approximately 8:20am I followed staff to the waiting area for my labs.
When the female Quest staff person came out of her room (area where blood is drawn), she looked at me and asked what I was there for thrusting a clip board at me and telling me to "sign this"? I answered with a question which was, do you not have my labs order?
She became very rude and said "Look, I'm just the phlebotomist". So I advised her that I was a retired healthcare professional and I understand her being a phlebotomist and before I could even finish my sentence she barked something to the effect "Well…
Piss poor attitude displayed I will be calling Monday to complain about the person who needs an attitude adjustment. I will be looking. For any other company to take care of my family and my self. I will expect this to be resolved asap.
You put in electronic check in ok we're is the bathroom you knock door no one comes by if you have a business and you have customer you have to have bathroom that is excessive you do not I have walker can not move that well you do not answer phone this needs to be corrected or I can call state
I went to the quest diagnostics located 100 NW 82nd Ave. Suite 403. Sunrise Fl and they did not have butterfly syringe. I made my appointment as I always do and because of that I have to reschedule and I will miss my biannual appointment with my nephrologist and I am a kidney transplant patient.
I went to Quest diagnostic at 5761 SW 40th St, Miami, Fl, today. Excellent registration and only 2 minutes of waiting time. My complaint is about the blood draw. The technician used an 18 or 20 needle, a very thick needle.
The puncture did not hurt but the extraction was very painful. I complained of pain at the time. I didn't tell her to stop the extraction because then I would get another puncture. I asked the technician “ why you didn't use butterfly?
“ She answered “the butterfly has to be requested by the patient”. She added “we use the same needle in all our patients” It is abusive. I replied “I am a 72-year-old person, my veins are very thin and you should have taken that into account.
I am a nurse, I know what I am talking about” Or maybe it's a policy from Quest or from this…
Today, I spoke with a rude condescending representative regarding bill#5397239335 who continually cut me short. I tried to inform her of my Black Lung insurance disability for payment and she would not listen. This is unacceptable.
I was turned away because I didn't have a paper copy of my work orders. I called telecoc where my provider was located and was told that to provide a paper copy it would take 3 days. At the time I was unable to leave the office and go print out what I had from teledoc.
I had my work order on my phone and the website said that if there was any problems I could have used that. It only recommended that the order is printed and not required. If this is the process it should state exactly that.
I would not have wasted my time if I knew that it was required. I am only looking for improvement on communication about the process.
Every time I have an appointment it is at least a hr. waite. The attitude of employees are short tempered and you are vert understaffed. This is room for patient errors. The profit of Quest should not cone before patient safety.
An appointment is made to be on time by both parties. Please improve you service. Thank you Penny Peukert