Quest Diagnostics

Every time I go to my doctors office for a blood test they always let me sit in the waiting room for 45 minutes before a blood draw, my appointment was for 9:30 am, I finally left at 10:15 with no blood draw, this is not the first time. I'm the first one there and they take other patients before me and there appointment is after mine.

I'm not happy with the service I'm getting with your company. I do not know what's going on with your technician there, but very unhappy, centerwell -S Rainbow 915 S Rainbow Las Vegas Nevada

I had my blood drawn today by an employee of yours. She was very friendly and nice. I asked if I could taken the Urine bottle home and bring it right back. I have always done this since I can’t seem to do it in your office for yearsShe said of course so I went home (five minutes from your office) and went back an hour later.

With my I order form and Urine sample. I waited for ten minutes until this male person came out. I told him why I was here and gave him the sample and paperwork. He preceded to tell me I should never take it home again and if I do he will not take it He was extremely rude with a loud voice so every one heard the conversation.

This office is in Newport Beach Fashion Island. I did not deserve that kind of lecture and rudeness. I have come to your facility for years and…

I attempted to have my blood drawn yesterday, Oct. 25th and today, Oct 26th at Depew P-D-G, 5340 Transit Rd. Depew NY 14043. This location is for walk-ins and is open until 4:00 PM. On October 25th I signed in at approximately 3:15.

There were 4 other patients in the waiting. We waited until 3:50 without anyone being called back and one of the young ladies that worked there told us that they closed a 4:00 and if we weren't called back by 4:00 we would be required to leave and come back the next day.

At 4:00 the same young lady came out and told us to leave. At that point, there were only 2 of us in the waiting room. I left and came back on October 26th. I signed in at approximately 3:05 and I was the third name on the list.

While I was waiting, approximately 6 or 7 new people signed in.…

Quest-foothill ranch, ca. Went in for labs. Checked in 15 min before appointment. An hour later still waiting behind 2 other people. They need to tell patients you may have to wait 1-2 hours before you are seen even though you have an appointment.

Staff are not letting patients know why there is a delay. I have to cancel a patieny/client today so I cam thank quest for helping me lose work money and time.

I had a 05:10 appointment for 10/25/22 @ 4230 Burnham Ave Ste 144. Las Vegas, NV 89119. I checked in and was called quickly after arriving. A (MALE) phlebotomist called my name and asked me to follow him back to the drawing area.

He asked my date of birth and my name and address. I asked the male if he could please use a BUTTERFLY on my draw. I tried to explain to him that I have blood drawn often and 9 out of 10 times my veins blow out.

I can provide photos if needed. I was told ( I DONT HAVE ANY BUTTERFLYS) I told him I really need for him to use a butterfly since I was AVDVISED by a previous phlebotomists years ago to (always) ask for the butterfly since it seems to be the only one that doesn't leave me so

bruised up, sometimes 2 weeks. I asked him to please check around in the WHOLE…

I do not like the phlebotomists at this Stratford location as my daughter and I both had very bad experiences with them in the past completely puncturing the veins all the way through leaving us extremely sore and with huge hematomas for well over a week.`

However, I thought I would give them another try and made an appointment at the Stratford location this morning at 10:30. It was a complete sh__show over there. One of the staff was yelling at people in the waiting room for parking on a newly paved service. When I pulled in there were at least 12 cars parked there. Although there were a few cones in the lot there was no roping or signage saying not to park there. She was so unprofessional and rude and threatening to have the cars towed. Meanwhile there were at least a dozen other people…

As directed by my doctor,arrived at facility at 11:30 for lab work. Notice on door said would be back @ 2:00. Went back next day @ 10:00 and was told to again come back @ 2:00. Attempted to speak to a real person instead of the kiosk and that's where the unprofessional rudeness began.

I was told that they did not have time to actually speak to me and when I asked when I would be seen, answer was " do you see your name on the kiosk" Your employee was exceptionally rude to myself and other people waiting. My family will not be going to Quest again for anything.....

You guys need to investigate this location and find out why they take 2 hour lunches when they are so busy. Not to mention they need training in how to be professional and just NICE. This happened at the Walmart location in…

Location: 210 S Grand Ave ste 124 Glendora, ca 91741

I have walked in to this location three times and walked out without any blood work getting done twice. I rather die from a heart attack than to ever step foot in this place again.

The people that work here are extremely rude and seem to get joy from preying on elderly and minorities by the way they rudely talk down to patients as if we are second class citizens..

The people that work here are disgusting individuals that do not deserve to serve people in the Glendora community.

Told lady taking blood, couldn't have been a nurse, I swelled up last time so to be careful. Sure enough she was not and needle popped out after swelling in right arm crease vein. Other arm same problem. I am totally bruised and it was painful like I haven't experienced before. Better training is needed.

Staff rushes and rude to everyone. Too many appts and not enough wairing chairs or even room.

The technician at Quest Diagnostics in Milwaukee, Or. inside Safeway on King Rd. made several attempts on both my arms without success. What should have been a simple 2 minute process was painful and yet unsuccessful. She sent me to another location in downtown Portland but failed to forward my doctor's orders to where she sent me.

My appointment was at 8:50 am and it's now 10:30 am and I'm still not finished since the new location has not received my doctor's orders

00! I explained to the tech I had no insurance and showed her the proof on my phone she was to lazy to look up the name of the company under which I paid. She abruptly told me to leave she could not do perform her duty.

3 very rude and unprofessional.

I brought my 8 yr old son in, who was in obvious pain after being seen by his doctor. We were the only people in the waiting room and signed in at the kiosk for the next appt. Which was in 20 mins.

I then signed in as STAT as it was a STAT order. Someone came out and told us “we don’t see anyone before appointment time” we sat in the waiting room, completely alone with a crying 8 yr old child for another 10 minutes until our appointment time.

Again, no one else was in the waiting room, or the lab draw area when we were finally taken back.

My complaint was making an appointment first I got the automated system that wanted my email address I no longer have the password to the old email system so then I tried to call the automated system was a nightmare it kept misunderstanding me when I asked to speak to a representative it said it had no human beings working there I ended up going crazy it was the worst ever I wish there was another Choice beside the quest I'm actually going to ask my doctor if I can get a price on just paying for this rather than deal with your company you are the absolute worst spend a billion dollars some of that money you spend on your Executives fire one and

hire somebody to answer the phone not everybody is technical computers not everybody wants to do your job to make their appointments that's an…

Absolutely disgraceful customer service, and extremely rude staff. I'm still waiting for blood results, after a week. Quest Labs - 1411 S Potomac St Ste 290, Aurora, CO 80012 is not fit for purpose, and should be closed down.

Quest HQ promised to call me back but 'guess what', they never did. I called them and they finally admitted that this lab have lost my viles of blood, and they never ever sent it for testing. So, did they label my blood with someone else's name? Has someone else had my results and do they think they are more healthy, or sicker than they thought they were? This is an extremely serious situation, and one that anyone else could go through. This has to be the most incompetent facility I've ever dealt with.

I would like to report an EXTREMELY rude and unprofessional Quest Diagnostics employee. Her Name is Sarah and she works at the Patient Service Center at 3 Monarch Bay Plaza, STE 108, Dana Point CA 92629. m. I will never again visit this Patient Service Center because of her rudeness.

She had absolutely no interest in my safety or well-being. She completely rushed through drawing my blood, caused great pain with the needle puncture, barked unprofessional directions, and yelled rudely to me as she rushed me out of the Center.

If this is the low quality of employee that you want working with your patients, you have a serious problem!

Worse ppl ever I had to call the reno pd because you employs and I had a issue and your employee's had the whole waiting room involved. What happen to my Hippa act rights...

I have been trying to get a claim filed by Quest for a lab bill from Nov 1, 2021. Medicare is my primary. I have spoken to customer service multiple times (at least 12) trying to troubleshoot. They keep telling me they will resubmit.

To date there has only been 1 claim rec'd by Medicare and it was denied because the claim stated that I had another primary. I do not and I have repeatedly told this to customer service. In frustration I asked for supervisors and still no success.

I was told they would investigate and call back. Didn't happen. The bill had even been sent to collections. I explained to collections and they released the bill back to Quest. 3 more times spoke with Quest supervisors. No claims! What now?

Poor driving, almost crashed into us all because she was texting while driving in the freeway with traffic by 1960 and 45.

The costumer servicer staff are rude and unprofessional. When I called them, they didn't help me solve the problem. They transferred you to another department. You waste your time dealing with them.

They sent the bill to the wrong insurance company, and my insurance company did not receive the bill. Then they send the bill to a debt collector. The debt collector company said my insurance "deny" the bill. This was totally medical billing FRAUD!

I made an appointment Wilkins were taken before appointments. No customer service rep on site. No safety issues. No employee checks on patients that fasted. This could be a liability.

Re: Quest on California St in Corona I was a walk in and waited 40 minutes with no other person in the waiting room. I inquired why I was not being serviced and was told "I am waiting for appointments".

I complained and she said another 10 minutes. I went in today with my wife they had no appoints and same person was rude. My wife has been going on a regular basis for several years. We need our favorite girls back.

I had an appointment today at quest in Aventura. I came to my appointment and they told me that I was not in the list. I am 70 years old and I had to take an uber to go and come back from home.

They had a long line waiting. I explain to them that I needed the test that I always do in the same location. The women I talked with was really rude and told me to wait outside in the hit and she was not sure if they could do my test. She was really rude.

I always do my appointment on line the same way. This people can not work "helping" people. I suffer a condition that I need the blood test. It was a really bad experience and finally they didn't do the test.

I WAS HIRED BY QUEST FOR A PRN PHLEBOTOMIST POSITION AND WAS TOLD THAT THE POSITION WILL NOT BE FILLED AND LATER TOLD TO SPEAK SOMEONE ELSE WHO TOLD ME SHE WOULD SPEAK TO SOMEONE ABOUT IT NEVER HEARD FROM ANYONE THIS IS VERY UNPROFESSIONAL I WOULD LIKE TO SPEAK TO SOMEONE CONCERNING THIS KIND OF ISSUE THANK YOU I CAN BE REACHED AT 410 855 1486 CELL PHONE

The sign in process is to confusing and time consuming. You got old people here who aren’t that sharp and can’t stand for long periods. Why do you want to torture your customers when they are asking for your service?

2/21/22 Quest billed the wrong insurance company I have always had Blue Cross Blue Shields for years. They billed United Health. 80 I never received before I mail that payment 9/14/22. If BCBS don't pay bill they should write taxes lose.

Because this brought my credit score down. The person that put this in may need more training.

I am being billed $182 for blood work that required prior authorization from Wellcare. I was not informed before hand about the out of pocket cost. If I had been told that there would be an out of pocket cost of $182, I would have declined the test because of the cost.

I would have consulted with the insurance and the doctor to see if we have other alternatives. Wellcare told me in writing that I am not responsible to pay the billed amount. Please remove the fee.

Teah and her coworker in Apple Valley, Ca. Located on Corwin Rd are rude, inconsiderate, unprofessional, loud mouths, that are worried more about taking a early lunch and finding time to gossip then Helping out the patients. Teah talked loudly while walking to the door, I hope that isn’t Diane!

All because they didn’t want to address me standing at the reception. Unprofessional People like that have no business working with the public let alone sick people!!

Got a TB Gold test done last week September 6th today is now September 12th which test results are advertise being back two to three days and I still don’t have no results and nobody has no answers only got this test done because I was starting my nursing career which made me lose my spot in class as well as my job income class starts on September 13th thanks a lot quest

This morning I arrived at the lab located @ 651 Willowbrook Road Staten Island NY at 7 am as I walk in for routine bloodwork. The staff member sitting at the front desk lectured me about having an appointment. She assisted in signing me in at the Kiosk and assigning me a 11 am appointment.

I sat in the waiting room waiting for my test. Around 7:30 another female walked in and had a friendly conversation with staff at the front desk. The conversation included inquires about the workers husband which I overheard along with confirmation that this women was a walk in and had to be at work at 9AM.

Soon after the exchange of friendly conversation this women was called in for her bloodwork. When I inquired about her being called in before me, she lied and the women had an appointment which I am…

Although I had scheduled an appointment in Renton, Washington, system recognized me as a walk in customer having visual impairment. I wasted over 65 min post my appointment schedule and kept on asking why I was not taken in. I was told I will be taken as per my turn. I was angry later. I have brain disorders.

Staff had no good explanation when they told me I was a walk-in customer and system recognized me as a visually impaired. They asked me to reschedule if I wanted!! I can’t afford. I lost whole day fuming and fretting as I missed other important deadlines and lost the whole day as a result.

I complained to the Service Manager, and she said she would investigate and respond to my email in two business days after consulting with IT people. She didn’t respond. She refused compensation for…

Have been here twice in last 2 weeks, both times the same female employee , was not at all friendly or helpful. When she drew my blood, she did not ID me first , gave me a nice bruise and again not very pleasant.

I brought my husband here today, he has an appointment , but couldn’t enter him in the self check-in, I tried to give her the lab request form and she stated she was busy with something else and to go it down. I think this behavior is condescending and not at all professional.

This office is terrible workers are lazy..

36 even though my second insurance paid this amount, their check was cashed on June 24, 2022. I have tried since June 21, 2022 to get a refund. Numerous tried to have this resolved, calling the billing department. Last call was told they were working on it since July 7th.

Called yesterday and was told I owe nothing and the can't find my account. Sent Fax on June 21st to Susan of my insurance statement showing that they paid. I have never owed money to Quest with my insurance, Medicare and Geha. Please resolve this mess.

36 for the March visit.

My today’s September 6th visit at Westfield location was a disaster. 12am little late but the lady was rude and obnoxious she held me and my daughter hostage till 12 not responding to our questions to the end taking other appointments between telling us piece meal information unfortunately we did not print order from the doctor we are calling the doctor to get it she trough us via fax as she asked us out from the office telling us get out it’s my lunch at 12 now you did not read the sign on the door ?

Please call me at (347) 573-2643 for more info but this behavior cannot go unnoticed.

5 The woman that took my blood is name Kellie. Wouldn’t give me her last name. She was very mean and disrespectful to me. Ppl that come in there may be facing serious illnesses and don’t need to be treated like that.

I asked to see the label to verify my info was correct. She refused and told me to leave.

Stay Away from Quest Diag in Warren NJ. Unprofessional and Rude. Had an 8:30AM appointment 8/31 for Covid Test. Checked in, 3 minutes later, Tech screaming come to Room 3, she was in room 3 all the way in the back yelling it out.

Get in the room tells me What you want? Covid test Lady. I have an appointment, Need PCR test for Travel, she tells me she can't give me test, I have to go to the Website and order it, I went thru the Website already that's how I scheduled the appointment, LOL She didn't want to explain why or Help figure it out and it was Quest Diag.

problem, She got nastier by the minute and I left. FIRE EVERYONE IN THE OFFICE AND BOARD UP THE WINDOWS. Never again going there.

Hello . Took wife Gloria for blood works today aug 31 2022 the nurse ask me to hand her a cotton gauze. With out thinking I handed her one to put on Gloria's Arm my hands were not sanitized. The nurse was very nice she just needs to be schooled.

This at painter whittier 10:40 appointment for Gloria rael.

I go for labs at Quest in Braintree MA. They don't have individual gauze for their patients. After blood draw, with dirty gloves, the worker goes for the pile of gauze to put on my open arm. She puts pressure on it while still bleeding and with the same gloves again goes for another gauze from the open pile.

Their gauze pile is not clean. Perhaps individual gauze would help Quest.

I went in to have lab work done and the Memorial Herman clinic in Rosenberg Texas on 8/30/2022. It states on the website and the staff said the same that the lab opens at 7am. I arrived 5 minutes early and at the clinic it is first come firt served.

I was the first on the lab sign inn sheet.

However and this is where the issue begins. I was not called back until 7:20am. I have to be at work by 8am. The phlebotomist that called me back in turn called everyone on the list back at the same time.

Mind you there is limited seating in the lab area. The phlebotomist had people standing in the lab waiting area. I consider this very unprofessional. I was called in to do my lab first as it should be, the phlebotomist did an excellent job drawing blood.

However this is where issue number two comes…

My blood was draw by "Amy R", and I got poke 8-10 different times until my vein burst and have worst Bruises in my life.

First off she have trouble finding my vein, so she poke the needle in 8-10 times until she found it. And she did something wrong (not holding the tube correctly) so there is blood leaking out and it also stop in the middle so need to redo it again.

After poking me another 5 times, She knew she is not doing it right so she call someone else to help. The other nurse saw what happened and she was surprised too because my arm already have been poke so many times already, so she need to poke my other arm instead!!!

But this other nurse is quick, only take 10 sec and it's done. This "Amy R" person should get more training before going into the field, she have no experience…

A lab tech just was extremely rude and refused my drop off unless I gave her money. She refused to give me her name I gave her my CC. She then put me back in que and refused to help me.

She called me Honey and had a very sharp tone.

They got rid of walk ins. So if you have a job that doesn't allow for scheduling appointments in the day you are now completely screwed. I work 6:30am to 5pm. If I get lucky I get 2 hours to RUN to get my blood work done.

Now I cant do that. I need to walk in to make an appointment. This shows that they in NO way shape or form care at all about the patients because they now refuse to work with you if you cant follow their schedule exactly.

I will be looking for any where else to get my medical work done from now on.

You have some rude employees working in your Belle Glade testing office

I went to have blood drawn, there was nobody there Antoinnette in Center Moriches, New York was so rude then she proceeded to say that my lab slip was not in the computer from the doctors office. When I returned home without having my blood drawn only to find out from the doctor’s office that it was sent and indeed sent twice. I am extremely disappointed in the way I was treated embarrassed belittled and mortified.

The woman that inputs your information at the New Smyrna Beach Fl location, has got to be the rudest person I’ve ever met. She’s not just rude, but very conformational. Today was not the first time I’ve had this same experience with her.

The rest of the staff are very friendly and knowledgeable.

The lab results for my ward Mary Rose Heimiller (I Kathleen Heimiller am Mary's guardian) for the 7/5/22 appt were not faxed to her doctor nor were they on her myquest site. Her doctor wrote another prescription and I scheduled another appt for 8/22/22. The last lithium test posted on her site was Sept 2021.

This location is horrible, the people that works there it’s unprofessional, rude and just nasty. They don’t know how to speak to patients or what they are even doing. Horrible experience. Wanted my time, I regret not going to the Quest by Good Sam Hospital like I always do.

Hello,

I had bloodwork done on August 10th at a location located at 224 East 96th Street, NY, NY at 2:20 pm. Prior to inserting the needle, the technician did not wipe the area clean with alcohol. She also failed to draw blood correctly as I have had a very large bruised area where I was injected for more than 6 days now. I have spoken with my primary care physician today (August 14th) during my appointment with him and he stated the procedure may have been incorrectly performed and that she may have inserted the needle too far. My doctor also stated I do not have any medical conditions that would cause me to bruise easily. I have attached a pic for reference taken on August 14th, 4 days after the procedure.

Due to the technician's incompetence and lack of professionalism, I am now…

Used automated system to make appointment in waterbury ct and chose 1st available appointment,appointment was made for 2:15 and when I got there I was told veterans had to be there by 11:00 automated system needs to be updated for vets

I had my labs drawn this morning at Quest, Aspen Ridge, Thomas Johnson Drive in Frederick, MD, this morning at 7:40 am. I have been going to this location for many years and the past 3 years more frequently due to my illness.

Today was the worst experience I have ever encountered. The Tech, BRIA COLEMAN, was extremely rude, both to me and my wife, as well as her co-workers. She was not only rude, but she did not care about my comfort, never introduced herself, was condescending, and argumentative.

I have never had such an unpleasant experience before at Quest.