Quest Diagnostics

Help me our here because I, myself cannot understand what happened. My primary care sent a lab order to Quest for an MMR titers test. Before I came in, I called my doc's office to make sure I was at the right place and that the lab request was emailed.

I came and signed in and saw my name on the monitor, It says "PAM D 5 min" There was a lady who came in before me. Just the two of us. When the other lady was inside, people started to come in.

The phlebotomist, kept on calling the people who came after me, leaving me behind. My name was still on the monitor but after the third person, my name was gone. I thought her reason for calling the other people was because they have an appointment and not walk ins like me.

After an hour of waiting, I said, "I signed in an hour ago and I'm still…

Horrible place to visit. No compassion, called me a bitch because I couldn't wait the 3 hour to have lab work done. Stated they took walk ins, but said I had to wait, I the sitting area for 3 hours for blood work.

Nobody in office at the time, just several employees laughing and talking and giving dirty looks because I asked for assistance. By far the most unprofessional and callous lab I've ever been to.

Also, there customer service hotline was no better.

Why bother with an appointment when you have a hour wait? Explain to me why book an appointment when you your office is an hour behind for appointments.

Change appointment location 1/2hour before test, excessive wait no interaction with staff no one coming out of the back to address patients

I have been fighting a billing error on their part since 6/6/2022. I had to speak with a very rude billing representative via phone and she said it was an insurance issue and to call them. I called BCBS FEP and spoke with Sara.

She invested and said their isn’t a bill for the amount or date of service in my account. She put me on hold and called the representative I talked with so we could do a 3 way call. I was listening and Casandra (the one I first talked with) was again very rude with her and she told Sara because of Hippa she couldn’t give Sara any information.

I then jumped in and said I give absolute permissions to answer Santa’s questions. Sara continued to question her and she let her know she couldn’t find the account in question. Sara asked us both if we could hold so she…

For several years I have gone to Quest Diagnostics @ 18350 Roscoe Blvd. #603 Northridge CA 91235 with a form from my doctor to have a bloodtest: no appt. required, just walk in. This procedure has been excellent. , but, I could wait, which I did, and was seen by a technician shortly.

Regarding my next bloodtest requested by my doctor, I made an appt. s available). m. and was told by the security guard I would not be seen 'til 10 min. m. m. I filled out the "check in" screen and was about to take a seat (where there were about 10 others waiting), when the "appt. mgr. girl",…

My appointment was at 11:00am on 8/4 I have been still waiting it’s 12:44pm I would like to what is the point of making a appt if I still had to wait almost 2 hours to get service

This is my secod day here for the drop off od the urine. I've register yestedday for a sheduled appt. And everything went great.

However, on the second day of registration the on line scheduled registration I've made sn error an put the wrong address. I went to the Quest diagnostic where I've originally had the blood work yesterday. Thinking the address is at this location. But, It wasn't. m.

inspite of the error of the wrong location. I was denied. m. I asked her If they could take me and she said;" no. "Inspite I'ce done the with thet protocal of the compaby Quest diagnostics. It should have been overlooked, of the address mistakes.

The young lady who draw my blood was very sarcastic when asking what was the tests for, and since I asked her more than once because I could not hear her, she said she was not a dr ti hi and ask the dr. She was offensive and rude when I told her she should be like that.

She said I asked more than once and was being annoying and that they have many bad patients that they have to put up with. When asked her where was the restroom for the other test, she responded again sarcastically and said, as I told you already it is on the right.

Very disrespectful and when told her what I was going through, she said everybody is going through something not only you. She does not like her job, she does not appreciate it. Thank you.

People working there are rude and disrespectful to me. I have an appointment after more than1 hours I got my blood draw.

Juan Martinez form San Bernardino clinic on waterman is an incompetent individual no respect no manners and super rude puting people down by the way he communicates to customers he ain't better than no one else if he don't like what h does he needs to find another job

What a nasty bunch of women. If they hate their job they should not be taking it out on patient. Wow never again will I step into a quest place of business

I was treated very rudely from Lab Tech man when I entered Quest Lab at Safeway on Sunset in Bellingham WA. 98226. He let a man in to do a lab draw at 725am and I was there right behind him.

He ignored me before taking man in although I looked at him with a question. I was not aware of sign in machine. When he completed the gentlemans lab draw he informed me I had to sign in but would not draw blood because I had to have an appointment.

Let me state here there was NO ONE in the lab or in line. It is very hard for me to get to lab during the heat with sun allergy/elderly I am a semi retired RN and am aware of how a patient should be treated.

although close to my home I would not go to this lab again. Now I have to go to another lab tomorrow and this lab test is kind of important r/t to…

Received a bill for my son's date of service which was paid by our insurance. I had called multiple times and have even provided information (voucher #, total payment included with voucher, and date voucher paid) regarding the payment. Nobody seems to want to help, and continually told me "they don't have access to see payment information".

It's the blind leading the blind.

On 7/16/22 I had a 9:45 appointment with Quest in Teaneck NJ. I tried to hand the woman who was to do the bloodwork the order from my Dr. She took the paper put it aside without even looking at it.

She said everything was in the computer. This was not so. She even had the nerve to give me a brochure and asked me to spread the word to my friends about her business. It is obvious she doesn't care about the people coming in for bloodwork.

She is using Qest to promote her bussiness. Because of her neglance my Dr didn't get the proper bloodwork and my appointment had to be cancelled. I will never go to Quest again. My Dr office recommended Labcorp. That is where I will be going ....

I am still sitting in the waiting room at 12:46 for my 12:00 appt I made on my lunch hour

Your lab on Medical Center Drive, Murrieta, CA is altogether incompetent, completely complacent regarding patient safety practices, and should be restaffed or closed down! My husband and I are elderly and therefore very cautious regarding COVID. We made "an appointment in order to avoid a long wait" per Quests signage and website.

We arrive at 10:45 for our appointment she at 11 and 11:10. We were told very rudely to sign in at the kiosk, then the front desk lady disappeared. " There were only 5 chairs, but at least 18 people were inside, standing, a few did not have masks an d many had masks pulled under their nose.

More than a few were coughing! I was horrified. My husband said let's go stand outside, but I said how will we hear our names called? So we stood there like the others while…

I was sent to Quest diagnostics on Jenny Lind in Fort smith Arkansas on 07/20/22 by an employer for my Drug screening. I drank a lot of water before going to do the test. Then at the moment I arrived at the door it said You need a mask to enter so I had to go home to get a mask and return which is fine I'm glad they're upholding public safety with covid still in effect.

So by then I actually needed to use the restroom #1 and #2 And was was not given the chance as there wasn't a public restroom nore was I informed it would be okay to actually use the toilet full of blue water that I was instructed not to flush. Meaning if I had used it I would have to leave it filled for them to see.

I was attempting to fill the cup but was struggling to Just release some urine into the cup. Meanwhile the…

Actually you don't deserve even one star. Been trying for two months to reach a live person but no matter which number I find and try I never get to a live person and my question cannot be answered by the recorded prompts.

You keep sending me emails claiming a doctor has ordered tests yet none of my doctors mentioned during visit, I have to know who and what test, is it blood or urine is it fasting or not. You make it impossible to find out.

No wonder everyone hates you.

RUDE! Spoke with CSR Victoria absolutely RUDE! Learn some customer service skills.

On Friday, July 15th, I took my 93 year old mother to a local (Harleysville, PA) QUEST as always for routine blood work (Confirmation Code KOLHJT ). The technician was friendly, and chose a small vein on my mom's arm for the sample, did a nice stick, and it was over.

It is what happened later that disturbs me. I dropped my mom at my brothers' house where she lives. 5 hours later and said she had a golf ball-sized hematoma on her arm and it was getting bigger. I quickly tried to call the local Quest to get advice.

Wasn't sure if she should go to emergency room or not. After many attempts, pretending to be a doctor, I finally got ahold of a regional person who took my information, put me on hold for 5 minutes.

Meanwhile, I look on line to see that an ice pack is necessary and relay info…

Was very rude and had a holier than thou attitude was too lazy to draw labs. talk to my doctor, she said there was no reason for her not to draw the labs and wondered why she didn’t. Was scheduled to come out there two days in a row, now this is all ruined very unhappy and this technician should be given some type of reprimand otherwise I can see her doing this to other patients.

This event occurred on July 12, 2022 at 4036 South Centinela around 910 in the morning

Erratic driver, flipped me off, drove purposely to block traffic, slowed to a dangerous speed on highway to wave to bridge worker

San Jose, Jax Fl location. Rude, told me I had to leave because I didn’t have a mask on, told I would be happy to wear a mask, but they didn’t have mask and told me to go buy one.

I don’t mind wearing one, but if it is your policy then you need to provide and when you don’t have one to provide don’t be rude about it. The man that told me I had to leave was rude, and turned around and just walked off.

People are under so much stress about this, we need to support each other, not be rude and controlling. I usually go to the Fleming Island location and have never had a problem at that location, staff is so so much more pleasant and accommodating, I was so upset I told my husband I would never use Quest again, he reminded me how good I have always been treated at Fleming Island.

Even one of…

Very rude, made me leave and go get a mask. I don’t mind wearing a mask but they should provide, and not be rude when they ran out of masks.

I had an appointment today and when I got there they refused service because I did not have a mask. It cost me $30 to get there by taxi only to be refused service. I will never use Quest if I have any say about it ever again.

I am clearly handicapped and your facility is clearly not equipped to aide us at all. Another customer gave me a mask snd then they would not take me because I was late!!!!

I made an appointment for 9:20 AM today and when I got the room was full. I waited 45 minutes. When I showed someone my confirmation for 9:20 She said to me, "the computer says 10:20 AM" I will never ever go back to Quest and I will do my best to make sure that everyone in Forest Hills knows about your horrible lab.

Website to make an appointment NOT working. Goes to a blank page.

When calling to make an appointment the automated system is saying there aren't any centers located in my area which is NOT true.

You need to fix your system. Patients need to make appointments at their convineince.

I keep getting a bill for something I had coverage with! They improperly billed two times!! Get your stuff together before I need to get more serious.

I arrived roughly around 10:15am on 7/4/2022 I signed in as a Walk in for a drug test for work I was passed over several times and other walk INS as well just walk in got called in before me I have been sitting here and hasb called I think this was very rude that they just ust been calling everyone before me so I'm very uncomfortable with the service I received

Walked in Quest diagnostics before 7:30, the woman that was working there refused to take me, told me she had so to patients with appointments first, and get me in between, a patient was done by 7:47, she looked at me and went back to the back and then called somebody who's appointment wasn't till 8:10, I told her how is people supposed to get their blood drawn if you can't even walk in anymore to be seen.

This is at the holabird office and the woman was very rude and very unprofessional. These walk ins should not be hard to get blood drawn. I have been going there for years and now with this new system no one can't just walk in u have to make an appointment cause if you walk in u will be in for hours waiting, I still can't be seen and

taking care of til 9:20 so for over 2 hours I have…

I have wasted my time going into the clinic along with other patients who were present. I followed all directions on my phone and even checked in. ” At 2:32pm. I walked from my car and was inside by 2:33.

I then waited for 10-20 minutes and no one ever called me back. This is the second occurrence I have encountered with quest where I have made an appointment and never received services. There is NO staff at front office to accommodate anyone when questions need to be clarified.

Finally, another patient stopped one of the staff as they were quickly calling people back and we all let her know we have been waiting and never called. The staff was RUDE and didn’t even take into consideration people are wasting their time coming in for scheduled appointments they ARE on time for.

She told us…

Today at your wading River NY office I had the worst ever experience. I was there to get drug tested for my new jobs and I was welcomed with nasty and rude phlebotomist. She was blunt, insensitive, Impersonal and unprofessional.

I am a Paramedic and have been for many year and would of never spoken to treated a pts as they have treated me and another pt . There was also a pt with autism severe autism. ( he was singing) both the phlebotomists came out and screamed at him to leave because this is a medical office and no noise allowed.

I’ve been been as shocked as I was hearing that. I will be letting my employer know what happened at this location today. Very upsetting and so unprofessional that I’m still in shock. The father was so upset and beside himself.

How many times I see kids…

I called on Monday to make payment plan. 1st person on line wanted me to wait longer to make payments, when I asked for a supervisor as I felt I should be able to pay balance as soon as I could, she hung up on me.

Called back spoke to Ron at(317) 564-6229 he, agreed to my payment plan then transferred me to wrong line and my entire bill was taken and I have made 8 calls since to correct this mistake. Shawn on Monday stated he would call me back before his end of day at 8pm eastern time to let me know status no matter what-NO Call called on Tuesday, after begging not to speak with Ron was transferred to him.

When I told him I could not hear him to take the ear phones off and just use phone-HUNG UP Spoke with Larissa promised Manager would call before end of day Tuesday over 27hrs after…

CustomerServiceDepartment//Representatives could use some retraining on answering questions from the customers. When they don't know the answers to a question they transfer you somewhere but they do actually end up disconnecting you. ( Jaime and James). You then have to start over and then wait to get thru over by again. I spent over 2.5 hours and finally got to speak with a representative Jackie, who transferred me to a supervisor, Latoya D. Who actually helped me.

I was not able to get an answer to question Did my Dr send scrip to them. The Quest that I use in Poughkeepsie NY NEVER answers their phone at least not in the last 4 years.

I'm seriously considering changing to a different lab who offers real customer service to their Customers.

Totally disquested with Quest Labs in…

Hi I went to quest diagnostics at 10000 Stirling Rd Ste 3 Hollywood FL 33024-80672 We have more than 3 people complain about the worst front desk service we received and am young but we had people barely able to walk we where held at by one of the phlebotomist and the front desk terrible terrible there where people there today 06/27 that said there eve scared to get there and

ask without being treated so bad we where all disgusted about how we where treading by 2 of your employees there is something to be done about this employees we can no longer permit our parent grandparent be treaded that way I don’t ever give a complain but what I saw at this place and experienced at one of the places the represente the quest business owner is not what company should have especially when taking care…

I showed up to quest and an elderly couple were in front of me. They informed the lady that they did not have an appointment and that they had repeatedly called the 1800 number to make an appointment. Instead of showing some empathy and apologizing, the lady at the front informed them that they don’t make appointments there and they need to either call the number or make an appointment online.

They told her they don’t have internet, so she said they needed to call and make an appointment. THEY JUST TOLD YOU THEY’VE BEEN TRYING TO CALL AND NO ONE ANSWERS! She didn’t inform them that they can be seen as a walk-in, she just ignored them.

I ended up helping the couple and making an appointment for them online. How is this EQUITABLE? If they’re phone system is not working, why wouldn’t she…

I have used Quest for years. I use their Westlayan location in Randall’s in Houston Texas. The older black lady that works in there is rude, condescending, and mean. She represents you horribly. Everyone complains. Read Google!! I even found your area managers number and called her and she is wonderful too as she never returned my call.

Are you to rich and mighty to not care about your customers???

On today's date I had an appointment at the Quest Diagnostics Center located at 2600 NW 87Th Ave Ste 12. Doral, FL 33172. m. appointment. I was told I couldn't do so and had to make the line outside. No provisions (seat) was given to me.

This is against ADA rules. In addition the Phlebotomist that was calling out the names of appointments didn't hear me when I confirmed my name and then told me that it was my fault she didn't hear me and that I needed to be louder.

Then she went on to complaint to the customers that she had to attend the door because of "people like me". When my name was called, I asked if it was okay for me to go in to do my blood work and she rudely said "she called your name, didn't she?

So why are you asking if you can come in? She refused to give me her name so…

Multiple times I contacted quest about payment of 5 lab test that were originally denied by Aetna insurance. I filed an appeal and 1 test was approved for the standard Aetna contract payment. The explanation of benefits was sent to quest 2x.

Meantime I paid for 4 of the 5 test and also paid the contract rate that Aetna applied to my deductible per the explanation of benefits. I explained this in excruciating detail when I sent in the last Omt 6 weeks ago.

In my opinion the residual balance from the approved Aetna test should not be billed to me because normally quest would accept the contract rate and not bill me. At least that is my understanding. The residual balance from the 5th test was sent to your collection department which totally upsets me. Please contact me.

I don't believe I…

My husband Rudy M. Petschauer (DOB 09/11/1954) is the patient and this is specifically in regard to the Quest Facility located at 6945 N Aliante Parkway # 104 North Las Vegas, NV 89084

My husband has a very rare form of cancer and is under treatment by Dr. Rava Mehdi at Hope Cancer Center of Nevada in Las Vegas. On or about May 23rd, 2022 I received a phone call from Desert Radiology indicating that Dr Mehdi had placed an order for a port to be placed so my husband could begin chemo treatments. Desert Radiology advised that they were placing orders in the Quest system for a PT/PTT and INR. Please note that there was already an appointment scheduled for Tuesday, May 31st for a potassium level to be drawn as Dr Mehdi had requested one at the appointment with had with him on the 17th of May…

I have been trying to resolve a billing issue with you for quite some time, My sons name is Ethan Lawler 4/11/1996. I’ve been told by his insurance company, which is Medi Cal to ignore your bills that they spoke to Quest and the problem was resolved.

Well he received another bill I spoke to Fred in customer service who was Extremely unprofessional and very Rude! He told me in a yelling voice “just don’t use Quest anymore and hung up on me! That call was at 9:30 am June 17, 2022.

I will be also sending a complaint to Quest CEO.

I got here at 10:00 as a walk in I signed into the kiosk it stated I was patient number 1. 5 hours being skipped by other walk ins, I realize schedule people come first. I spoke with several office personnel about this, all they say is we will get to you and are rude , I am continuing to be skipped by new walk ins.

I’m furious, my insurance pays 100 percent to this company for all my blood work which is quite often. Fire and rehire!

poor customer service

This note is about the very poor customer service that I was provided by the company Quest Labs company. Quest has billed me twice for 120 dollars each, charges that I should never have received. I called once a few months ago to find out why, they did not explain what the problem was but said they would take care of it. No feedback was provided as to how they were going to resolve the problem. I noticed that they had not resolved the problem because every time I went for a blood test the laboratory technician would inform me that I owe money. I recently got a second bill for the same amount of 120 dollars that I paid. I have paid 240 dollars for a blood test that would not require me to pay anything. I could not understand why this was happening so I decided to call…

I was very surprised upon arriving at Quest to find the window blocked up and only the kiosk . There wasn't anybody to answer questions.It was like a prison Just awful,and I am a nurse. Very awful!!!!!

Add an appointment to be tested for covid or covid when I got to the testing facility it was denied because they said my medicare wouldn't cover it is it I spent 45 minutes trying to get a human on the phone at quest diagnostics ended up talking to 3 different people who gave me 3 different answers is 100% unacceptable and unprofessional

02 for 6 months now !! every time i call its the run around!!!!!!!!!!!!!! for 6 Damn month!!! we are researching it they say well if it takes you 6 months to research $55 you need to hire new employees!!!!

I have called emailed and faxed you the info!! what the hell else do i need to do!!!!!!!!!!!

I was there yesterday and the taller black woman with dreadlocks (I'm assuming her name is Joy because she had a big sign with "JOY" written on her door) was very rude to me. I thought I had an appointment but apparently the company that sent me there didn't set one up, she could have just told me that was the problem in a calm manor but she was very aggressive and treated me like I was an idiot for not knowing whatever policy that they might or might not have, and she gave me a waiting number. I didn't have a mask and she seemed angry about that, and I saw her scold another customer for not wearing his mask.

They purposely kept me there waiting for over 3 hours. About 2 hours in she came out, looked at me, asked the only other person in the room what his name was and walked him in. About…

Took 2 frozen stool specimens to Storrs, CT center and am still waiting for results on the calprotectin test. My Quest account doesn't even show activity or pending results for this particular test. The c diff results from the other delivered spicimen was reported to CT GI on my chart plus.

What is happening to the calprotectin test. When will that test report be done.

My daughter’ doctor sent a reference to Quest Diagnostic last year, so took my daughter to Quest Diagnostic the first week of January of this year. So weird that my daughter’s doctor never received the results from Quest. It seems that my daughters analysis were missing without any reason.

After a few moths of no getting any respond , my daughter’s doctor decided to re-order the blood tests. When I took my daughter to the lab, I signed as a mother because my daughter is under age and I checked that her name and birthday was well written.

It seems that everything was fine so the Assistant got my daughter ‘s blood . The doctor and I wondered why we did not receive the analysis. Last week, I received a letter and a bill from Quest affirming that I’m required to pay for my blood analysis that…