Quest Diagnostics

On at least 4 occasions, I have received bills from Quest Diagnostics for bills I have already paid. This results in numerous phone calls and a flood of emails to resolve. How am I to be compensated for the lack of competence or billing system failures with Quest Diagnostics?

Surely in this day and age a company can figure out how to correctly bill for services. I am beginning to suspect that this might be intentional for the unaware or a money making scheme for overbilling. Terrible customer experience.

This includes both Quest Diagnostics and MedFusion.

Told tech butterfly needed for blood draw as done for years there by other techs. Tech refused, My vein blew and swollen up. Again i told tech butterfly needded. Tech complied. No apology. March 15 0930. 777 building South Ballas 63141.

Not up to usual Quest standard of care. Evelyn McEvoy

A phlebotomist as she was having difficulty locating my daughters veins told her that she needed to loose weight. Than she immediately asked my daughter if she understood her a repeated herself again. This is a unprofessional and unacceptable behavior.

I just have my bloodwork done at Quest located in 302 Hurfville Crosskeys Rd in Washington Township. The tech who draw my blood was a lady by the name of Robbin. I requested to fax a copy of the result but I was told that I should have told her before she draw the blood.

I have been doing this lab work for so many times and have no problem getting a fax report. I told her about it but she was so rude insisting that I should have told her ahead. Her voice is so loud that I was not expecting that a Quest employee should act that way especially that I am a patient.

A patient does not know that he or she has to tell the tech ahead as there is no information about it. It should be the Tech duty to tell the patient ahead if a report need to be faxed.

I have been asking for a fax report…

Well I arrived 6 minutes after my scheduled appointment and while no one else was in the waiting room was turned away by the technician. Very disappointed and will research other labs to take my blood. Poor poor management.

I had my appointment on 02/23/22 @7:10am, the person that drew my blood was not kind at all and was very aggressive with the needle at the time of taking the exam. My arm now has a large bruise spread out and it’s swollen, I'm still waiting for my arm to get better.

These workers (phlebotomist) should have more experience and better customer service. I am not happy with how my blood draw came out…

Our Qest office in Ridgecrest, Ca is never open. I made an apt today and NO one was there. This is now the sencond time this has happened. Not only is this a wast of my time but a wast of time for 7 other poeple that were waiting outside as well.

I fasted last night stating at 8pm and my apt was at 730am. Please, please, please we are a little town with not a lot of options and we DO need a Qest in our town that is reliable.

My complaint is about Sylvia, a phlebotomist from the Quest Diagnostic Sunport in Albuquerque, NM. During my lunch hour on Friday, 02-18-22, I went in to have blood work drawn for an allergic reaction. I signed in and sat in the waiting area where the lab patients are separated by a curtain.

I brought my doctor's orders, which included testing for multiple allergies. While waiting, Sylvia was dealing with the patient prior to me. She was getting flustered because she was unable to fulfill the order due to a computer issue. She had an IT person on speaker phone, and they tried to explain how to deal with the issue to no avail.

This caused Sylvia great distress, and she began to sigh heavily, repeat, "Oh my God," and stomp around the office. She carried on, her distress growing in…

My son and I went to have his blood drawn for his nephrologist. Upon arrival, they were experiencing computer problems. " After this incident, I approached a third staff member about an issue I had with the kiosk. She was rude, shirt, and unprofessional with me. We left immediately.

I would never let them touch my son with a needle. I have never seen such uncaring people in a medical related facility in my life. I have been in many due to my son's condition. This happened on the Bedford , Texas location on 2/23/2022.

This should be addressed immediately.

Quest submitted a claim with only my insurance company name on it. Despite being given the card and many trips to the office to inquire about this bill and calls into the office, it has now gone to collections. I do not owe this amount as it should’ve been paid through the insurance and therefore feel someone needs to remove from collections pending review. 52.

Credit control acct numb 32128231

I went to the Cedarhurst Long Island locations at 8:00 am and was not so nicely greeted by an employee by the name of Xaiver. My suggestion is that he take sensitivity training with a customer service focus. He announced my test out loud so that the patient in the next room could hear. (glucose, PCP and HIV) I was very uncomfortable with sarcastic remarks after the test were done.

I informed the other technician of his behavior and he said do what you have to do. I have been coming to this location for almost 10 years and have never experience a technician like Xavier He need to realize that the customers are sensitive and he should be more kind in representing Quest DIagnostics.

Went to get blood drawn and the way the tech put in the needle it hurt. Must have hit a nerve because my arm was feeling numb. The acted like he didn’t care. At the quest in the Walmart on Nebraska and bearass ave.

I went to Quest to have blood work done. I am a very hard stick, so they have to use the butter fly needles for me, but they didn’t have any butterfly needles !! I went to another Quest and they didn’t have any butterfly needles either!! What poor management!

submitted blood draw on january 28th at east 21st street = no results returned to me or provider. lack of ability to reach representative and no responses to email method recommended on their site. so pleased i just found you - and used phone and did get through - just wanted some acknowledgement of my complaint - and to try to figure out why/what happened.

so many , many thanks. peace

My doctor got my test results but they results did not uploaded my portal. I have been trying to access my results but nothing worked. I requested results from app , sent email to customer service , called the customer service nothing nothing.

Customer service said if I requested result I have to wait for 72 hours. I got response for my email they were saying my results are pending. How my doctor got my results if they are still pending, I told them it is emergency but nobody cares.

I am pretty sure they did not read my email . They just sent auto mail.

Quest Diagnostic has reported me to a collection agency for $250.00. I am 80 years and have been with Aetna Medicare Hmo insurance for years and have never had a problem. I do not pay out of pocket for any blood work and I am not understanding why I continue to get a bill from this collection agency because of Quest Diagnostic.

The collection agency phone number is 617-581-1083. Reference #08092072735 pin 46402

Good morning:

I went to 4150 S Tamiami Trail, Venice, FL 34293 (Quest at Walmart) and was told by Shannon (site lead) that I could not have a "walk in" for surgery I have scheduled on 2-16-22. A few things... 1. Everyone I spoke to was rude and told me no, if I didn't have an appointment, I could not be seen! I could wait but it would be unlikely I would be seen! 2. When I asked to se the manager (Shannon) appeared and was even nastier than the first person I spoke to advising me she couldn't help me. 3. Shannon was VERY unhelpful saying if I wanted a "stat test" I would need to go to the hospital for the test! 4. Shannon was not wearing her mask properly, a health hazard for all! 5. I am a disabled veteran and was really put off by their attitude and would like an apology at a minimum…

I set up my appointment for my son online today and I went to the Quest location 600 W. Mcdermott inside thimb tom in Allen to ask the lady if my appointment was correct for Monday 14. 45. She was so rude ans I triend explained if this blood test if that my son is gonna have.

She disnt see my paper and when i want to show the xard insurance said until Monday. They did not gave cluents in that moment and when I comung to the office they left minutes waiting until thely told me check ing .

ask where and she did not up from her chair to explaind me. Please the staff must be more kind with people. Because she was so rude.

I called in a specimen pick up on 2/2/2022 at 8:00 in the morning. The specimen was listed as a routine pick up. Today is 2/9/2022 and the patient called our office asking about results. When I reached out to Quest in regards to these results, I learned that the specimen was never picked up.

I contacted Quest's specimen pick up services only to receive attitude about the specimen. Apparently the driver stated there were no specimen in the lock box which was not true because I had witnesses that the specimen was there. Our office close at 5:00, I put the specimen in the box around 3 and the driver came around 6.

This lets me know that he/she did not check the lock box as they have stated they did. It seems that all the driver have to say is the specimen was not there. These types of…

Racist employees taking there own race walk in’s first instead of order of walk in after appointment patients are seen first. I came to drop off a specimen an was treated badly so badly I told the employee to throw away my specimen I will go to my PCP.

I arrived 20 minutes early to my appointment - Location - 11611 Sheldon Rd. Tampa Fl. 33626 - they system to log in was dirty, there were dry/dried up wipes on the table however there was a half bottle of hand sanitizer of which i used to clean / partly it was so dirty - enough to use it.

reception area carpet was dirty, the front door was dirty, the areas in front of the entrance to the back rooms were dirty - handles and floors were dirty - the technician was rude and authoritive almost barking orders, sit here stand there, give me your arm and giving unsettling looks when I asked when was the area in which I sat was last cleaned - I saw many people go in ahead of me - the technician did not change her gloves after touching them and

many other items in the area in which she took blood…

visited a testing location for a pre-employment drug test and because I didn't have appointment which I was unaware the lady was completely rude then when I did my testing she made accusations that were untrue and because she was busy or didn't want to be there on a Saturday she made that specifically clear she assumed and made accusations and now my job might be affected when I have worked very hard to get to where I'm at and

she made false accusations by thinking something that the temperature on the urine was not right but she didn't even give it a second she was rude from the get-go and then wanted me to wait to take another one and put her hand in my face and continue to be extremely rude and unprofessional and disrespectful I have come too far to let somebody make assumptions and…

If I could rate you a minus 1 I would. I am not sure who trains your employees, but I am sick and tired of calling and fixing my insurance Wait time is over 60 minutes. Each time I am promised this is the last .

If your people do not know how to handle billing , hire competent people I am nauseated , I have no idea why is it so hard for someone to get a bill right I am going toove to lab Corp at least they can bill people and they do understand what covered services mean You people are beyond incompetent

January 26, 2022 I was at the Crestview Florida site. I witness your employee unwilling to assist a woman with the kiosk. The woman did not remember how to enter the information. She did sign in with no name, however it did give her a number.

Seems to me the employee could have taken a moment to assist or when it was her turn to look up her name. This same employee allow another woman to jump the line. I and other witness this, not to mention others was also waiting well over an hour.

This woman came after customers that was waiting before the woman she allow to jump the line. I do not know her name I believe she was in the first one to the right. I can only speak for myself others that was waiting voice their opinion of what they witness.

The employee obvious took a moment to ask the…

On Jan 24 2022 at 7:45am I visited the Lab for my monthly test the tech was so unprofessional she mad me feel very nervous we had a little argument so the she called another tech to finish what she started she told the head tech that she didn’t want to be bothered with me she was so rude you can reach me at 630-5614358

THEY WILL NOT SEND ME A RECEIPT FOR MY WIFES LABWORK PAYMENT. We have requested one several times and still no receipt!

Grand Ave on Chino CA quest Lab does not have the supplies for Urine test. I was there last week, the staff said that there is not urine caps. This week the same staff said there is not urine supplies because the provider is back log do to the pandemic and he does not know when they will have the urine supply and the same problem happen in all quest lab locations.

My CT scan is in two weeks and the image and the Ct scan provider needs the lab test before the procedure. don't know what to do.

I made an on line appointment and showed up on time. Logged in at the kiosk and it just kept displaying a spinning wheel. After 30 Minutes I asked the person who called the next customer if they could help Me and they said no that I must Have done something wrong.

At the same time a lady came out with her teen age son and Told all of Is in the waiting room that it was the worst experience She has had a at Lab. Something is severely wrong with this company of this is happening.

Customer representatives are trash. Please do better.

I took my mom for lab work.

First of all if you want people to wear a mask then supply them. In Florida most people don't even have them anymore. Mask don't work anyway cause of the type used and the way people use them. Last I look the governor of Florida made mask an option.

I can go on about the mask and the vaccine but I won't.

Second my mom was waiting 43 minutes. I responded to the text which wouldn't go through. They wouldn't take her even after I told them what happened. , so I had to re- register her then we waited another hour.

Ridiculous for a 94 y/o!

They are slow to process my covid-19 PCR test. I am in a dire situation in which I live in a self-determination home which is a mental health facility. I have staff that come and check on me. And I don't have the time to be waiting till Monday for my test to be completed.

This is ridiculous I want my test done tonight. I don't have this time. I got other stuff I got to do then to be waiting around in my apartment quarantined. That's why I'm filing this complaint.

I had my lab work done with quest lab on Gregory Street in Pensacola, fl, on January 18, 2022 I made an appointment on the Kiosks machine in the lobby, and my 9:20 appointment was right on time. My complaint is about your Incompetent Lab TechnicianThat young lady was horrible at drawing my blood.

Right arm first she was unable to use. I asked her for an alcohol wipe and bandage to cover that arm blood left visible. She used the left arm and inserted the needle so deep it was excruciating. She left an awful blue/black Bruise.

She said the bruise would disappear in a few days. I’ve used quest lab for many years and never had this happen. I didn’t get her name, but she was a very tall attractive black lady. I’m so sorry to have to complain, but every time I look at my arm, I’m pissed. Thank…

Called today to make an appointment and representative BRITNEY S. (Apparently she couldn’t give me her last name) picked up . I don’t know if she was on a hurry or what was happening but she wouldn’t let me talk.

I was trying to give her my order id number ( 4 tests)to make everything simple and she didn’t want it. One of them was the glucose test (I’m pregnant) and I have no idea if Quest have one or 3 different types of glucose test and she was trying to guess which now it was.

She asked me : is the 3 hours one right? And I’m here like ; why would You ask me if first of all I don’t know and 2nd I’m trying to read the name to you and you are not letting me.

It was AN AWFUL EXPERIENCE with this rep. She shouldn’t be working . She also mentions that I only need to schedule 1 test and…

Tried 2 days in a row to drop off a urine sample that needs cultured. Day one lady at Quest tells me "sorry we are out of those kits - cant do it here" I then spend 25 minutes in my car going to the Nova/Dunlawton location which is an absolute zoo.

A nice lady worked with me but I didnt have my Medicare card with_ but since they were closing in 30 minutes she gave me a new sample bottle and said Id have to wait until morning to submit a fresh sample. OKAY I waited until next day (todaY)went back to my local QUEST on Beville and was told sorry weve been tryin g to get kits for 2 weeks and still nothing.

I said"you can't even borrow some from any of the MANY locations near Daytona? She said "we sent out word but didnt hear back from any of them" Thats It IM DONE! Specimen gets flushed, I…

I had been experiencing many health problems following my Covid-19 Vaccine. I sought out a health practitioner to help me improve my health. My pracitioner, a licensed Naturopath ordered blood tests. 24 for my blood tests. I was not informed that Medicare does not reimburse Naturopths.

I called your billing department to ask for a price adjustment in line with the fees reimbursed by Medicare. After waiting on hold for extended periods of time and transferred 3x and finally disconnected I was denied this request. I think it is outrageous that I as an older adult be held to a standard of payment, which far exceeds what insurance companies, which make huge profits pay.

I am asking that an adjustment to my bill be made. I would like to settle this matter amicably and soon. com or at 925…

I requested the use of a butterfly needle due to fear to needles and skin sensitivity. Your tech disregarded my request because it was faster. The process for me was painful and now I have a mark that will turn into a black & blue and eventually into a dark spot.

It is unacceptable that your employees are not listening to your customers. If I ever experience something like this again I will have to take further actions.

It took over 4 pokes to draw my mother's blood and to add insult to injury a lady in gray scrubs told me and my wheelchair bound mother with chf that she was going to put us out in 3 minutes. She was very rude. It was 7 degrees outside in Flint Michigan.

My 2 young daughters and I went into a quest diagnostics facility in San Antonio, TX at the SONTERRA location. My youngest daughter was nervous to get her blood drawn and had to have another person come in to help find her vein.

My daughter is a micro preemie born at only 24 weeks writing less than a pound when she was born. She has very very rough veins. Veins that are so hard to find due to her prematurity and development. A woman by the name of Allyson came in and the to find a vein, poked My daughter and when she couldn't find it, she looked right at my daughter and told her she needs to drink more water.

She dug and dug in her arm and said this child needs to drink more water. My oldest daughter told her she was a preemie and she snarled at her and said well she isn't a preemie no…

96 for services my insurance (Regence) normally covers. Regence said they have not received a claim. I tried to call Quest, Jan. The wait time to speak to a CSR was over 30 minutes. My email was acknowledged but still no resolution.

I did reach a CSR today, but he mumbled so badly, I could hardly understand what he was asking me. I was put on hold and hung up after waiting over 30 minutes.

An Employee at the , - 3941 J street Sacramento,Ca. Quest Lab location, was completely rude to me as a long-standing patient, of this particular lab. Employee, acted inappropriately and threatening to not give service to a standing order of tests, that were ordered , especially for the day of January 10, 2022.

This employee’s name is Katrina, - and needs to be trained , properly in knowing how to speak with proper English, and personal communication skills!! She is no worthy of her Salary , at all.

On Sunday January 9, 2022 me and my wife went online to schedule an appointment at Quest on 85 Seymour Street in Hartford Ct. We both was given appointments on Monday January 10, 2922 my wife at 5:30pm and myself at 5:45pm.

When the nurse came out to the waiting room she informed me and my wife that we wasn’t in the computer. She was very polite and very helpful. The system this company is using isn’t working, someone needs to look into this matter because I promise you will loose a lot of patients.

The “manager” Ivonne in The quest diagnostics in Kendall square, Miami, FL has treated me with the worst customer service I’ve ever had. I was there last Friday to get a drug test for my new job. I was in line waiting at the reception desk by 1:25pm on the site drug tests are administered till the1:30pm but according to Ivonne, I arrived later then the “walk in window” .

She sent me home and I explained to her I have a limited window to get this done because my mom just fell and broke her wrist from bad vertigo and and she can’t be alone . Ivonne persisted and sent me home and treated me like an insect instead of a person, I ignored it and then I contacted my new employer for they set me up for a new drug test starting Monday.

Today Monday the 10th of Jan, I arrived at 12:45pm there was…

On Monday, January 3rd at 6am, I was given a Covid test and told to go to Quest diagnostics site for results, which should take 3-4 days. This would mean Thursday or Friday for results. I continually check but still haven't received results and it's Saturday evening.

I called the lab and was told by an incredibly rude woman, you'll get them when we do. I tried calling back but am unable to reach a live person. Although my test was administered at Dignity Health Sahara, they say they sent my test to Quest Diagnostics.

I'm getting the run around and I'm not happy about it. I want and need my results as I've missed a week of work and no one wants to take any responsibility. I could always get my attorney involved but I wanted to see if going this route would help get me my Covid19 test…

Had MRI 06/23/2021 regarding excruciating arm and neck pain. Medicare paid for MRI but denied lab payment regarding IV because thought claim dealt with when rear-ended while sitting at red light. That case was closed in 8/2018 by other party's insurance and had nothing to do with this bill. Medicare agent said she would correct file because already had letter on file where insurance claim was closed. In 2018---and Quest should resubmit claim. I (my wife) had spoken with Quest on November 9th. Medicare says to resubmit claim on November 13. Quest agent said would do do.

Got another bill and ignored it because claim sent back to Medicare to be processed. Another bill yesterday. Called Quest. After over hour and half wait, spoke with Josh in billing who stated claim was not resubmitted and…

Had a blood test at quest. From the moment I walked into the room, the technician went out of her way to treat me horrible. She even went as far as to laugh, when I asked her a question. It was one of the worse experiences Ive had in a long time. I was in shock.

I would not give a star at all, if given the choice. I scheduled an appointment for routine doctor ordered blood work. When I arrived I was given a sheet of paper with information about unpaid balance I had, didn’t know I had.

My doctor orders were disregarded and I was sent away. The problem was the billing office did not do their job and file the claim for bloodwork from August of 21, here it was December of 21. I offered to make a payment towards the balance, so I could get my blood work done and contact the billing office about filing with the insurance company, which I should not have to do.

I was told no, pay in full or they could not do my blood work. My blood work is connected to my medication, so it has to be done and levels, in my blood have to be kept an eye on.

This is…

My complaint is that I received a text message regarding service/bill. I never received a bill. How do expect me to pay for something and never recieved an invoice. Billing has you on hold for long periods of time.

During check in app provided an option of waiting outside instead of waiting in the crowded room inside. Waited for more than half an hour without getting called. Came inside and asked the employee if mobile app not working but she said it’s working I called your name you didn’t answer.

Waited another half hour before getting called by the same person with more attitude this time. I told her the option of waiting outside didn’t serve the purpose, she got upset and send me to another person. When I asked the person for a manager to speak to, she replied the rude person is the manager.

There was a woman who made me leave crying because of how poor her customer service skills were and how rude she was towards me. She was not helpful whatsoever and I honestly think after the experience I had with her she should be fired.

I went to my doctors appointment today and I saw her at another location and walked out because she was causing me so much anxiety just seeing her and she didn’t even apologize to me. Please write her up or fire her because she does not deserve to have her job.

If I keep seeing her I am going to have to get the hospital involved because she should not be able to poke people for a living.

On May 10, 2021, I visited an Urgent Care facility and was given a prescription for an infection. 86, supposedly for tests. I was not aware of any tests performed after the visit to Urgent Care as they wouldn't serve any purpose.

I have emailed Quest Diagnostics explaining that any claims should first be submitted to Medicare, Medicare will then automatically forward a bill to secondary insurance. I have also tried phoning, all to no avail. The bills just keep coming and now Quest is threatening to refer the amount to a collection agency.

I have contacted Medicare and Quest has not submitted a claim on my behalf.