Red Roof Inn

Body lice roaches very dinghy cloths an towels inside lock broken in half toilet clogged first 5days of stay an sink was a slow drain avengualy became clogged no vending machine ice machine area nasty I'm paying 50.00 a night been stuck here cause of body lice don't want to take them home so I'm treating here at red roof in Oklahoma city 7800 Henderson Dr room 158 a unexpected cost which I want to know what to do to get a full refund

I'm a current customer I'm in room 158 located 7800 Henderson Dr Oklahoma City Oklahoma I have 8.

first 5 days toilet would not flush nasty .

Also caught body lice I'm treating my self now an my husband trying to check out but I don't want to take the body lice to my next destination so trying to exterminate my wardrobe an body plus a case of roachs the inside lock was not working I don't feel safe here either I want a full refund ant get no help to get refund at least to help cover the body lice treatments an wardrobe free of lice

19 back for the night we didn't stay. And the staff always looked high and I feel thats not a safe environment at all for any family. We left and we will never stay at another Red Roof Inn ever again.

Also I call the front to ask for my money back and the lady yelled at me to leave and we left but I feel like either that location needs to be shut down or need better staff with more respect.

Also they don't give you your receipts after you pay.

Last night I found out that not only was somebody using stolen credit cards to get hotel rooms but they were also selling drugs out of these hotel rooms not only drugs but crystal meth I called Mount Pleasant describe them in detail told them everything and Mount Pleasant did nothing to stop it. I even called the Mount Pleasant cops and told them and they said that because Red roof didn't report it they can't go out so you just let whoever pays you money do whatever they want in your establishments

A. for 4 nights and when i arrived i was given a room that was not fit to stay in, spider webs on ceiling above the bed, bathtub had stains, ac unit vent was dirty and there was a bad smell in room, i was offered another which at that point my wife and I were not ready to go explore other rooms because we were exhausted from the trip, so

we cancelled and made reservations at the red roof further up the road more expensive but we enjoyed our stay, we've been using red roof in the past and never encountered this problem untill now, i asked for my refund through Priceline and they said they will contact the hotel which was in vain because they never answer the phone, so i went and spoke to the…

One of the front desk attendant called my hotel room at 9:25 threatening to put me and my family out and I told her wife was gone to get the money then she said y’all need to have in ten minutes or I’m putting y’all out in the dark with your kids and so I had to borrow the money to pay and

then she took five dollars from my wife and I feel like she stole from us and besides her register still was short five dollars and can’t no one answere to where my wife five dollars went so we need some answers

Red roof inn Niagara Falls location The front deck rep Lisa and her manager, Are extremely rude. I understand politics are set in place for certain reasons. But the way she treats guests is appalling. Her bad attitude is very unwelcoming.

If she doesn’t like her job in customer service then maybe she should do something else not involving people. The manger is very unprofessional as well backing her bad attitude. You have a 1 star rating in customer service and I completely see why.

I hope she gets out of her miserable life and finds a job she could find happiness out of.

Bed bugs

Been staying at this red roof for 3 months. We were just moved to a new room because we were told we have to move every 28 days. I am now told that we have to have cleaning every tues which is great because they never offered to clean our first room.

However i am told that my cats have to be out of the room and i have no where to take them so the manager Josephine said we have to leave. Why, if my cats dont bother a fly and would hide under the bed.

I asked if i could clean with their vaccum but was told no and to get out at end of week.

I canceled my room on the same night I booked it . Do to it being nasty with dog hair , smelled like cigarette . Cigarette burns and ashes everywhere. I got the room on 08-27-21 and canceled with in minutes.

It’s 18 days today and I have not received my refund .

so no responce I went to office person in charge was rude very rude I explained everything. i said well can you guys get in ? O he said keep knocking hell answer i said we've been for 2 hers now.

i found my bro on bathroom floor called ambulence now he in ICU I DONT THINK I should be charged for the lock

Microwave didn't work missing 2 light bulbs alarm clock broken no couch and front desk said I thru microwave glass at her total fabrication will be asking for restitution and will never use or recommend this shabbily run down fleabag again

This is our second stay at this red roof inn we are usually very happy when we stay at red roof inn but we are relocating to this area from another state and since the first stay was decent we decided to book here again and possible book again for 2 weeks while we found permanent housing so we could start our new jobs, the first time we stayed it was reasonably clean and

it was quiet, this time we were put in the room beside the maintenance man and we had the worst experience ever at any hotel period. We were given a non smoking room which was ok we could smoke outside but when we walk in their is smoke rings everywhere where someone had been smoking and/ or burning something probably a meth pipe from what was witnessed the 2 days we were there, i took pictures of everything the beds were…

Nasty should never HAVE been rented!! Paid over $80 and have pictures to prove how NASTY it is!!

I spent the night of August 9, 2021 at the Carlisle location. There was a new girl, from an island off Barbados, but most recently a Burrough in NYC. I believe her name is Ariella? I realize she is no longer there. How do I know? SHE TOOK MY PHONE NUMBER FROM THE REGISTRATION AND HAS CALLED ME 3-4 TIMES, MOST RECENTLY THIS PAST Sunday, Sept. 5, I believe. (I can't look it up, as I blocked her NY number) Now I'm watching closely my Discover account and everything else, as Lord knows what other information she took.

Just thought you should know.

Red Roof Inn Hermitage, PA Hello I am writing to express my total disappointment with the Red Roof Inn of Hermitage,PA. com. I arrived late in the evening to the location and was greeted by a filthy walkway and lobby.

Upon receiving the keys I was instructed to use the back entrance to access the room. The back door was unlocked and surrounded with rubbish and other trash. The staircase was litter w/ trash and spiderwebs. My room was filthy with cigarette ashes and dirty linens.

The tables were dirty also. I asked for a new room but unfortunately one was not available so I asked for new sheets due to the time leaving would be a great burden. 1 sheet was available and no new towels.

This Red Roof Inn should not be a representation of the Red Roof Franchise! I turned in the keys…

On September 5th 2021 at approximately 6:25 am I was checked out red roof plus Poughkeepsie. I was carrying my baggage and some food items, camping utensils and plates and Tupperware items that contained food. I placed those down at the food common area near the coffee machine to run to the car and get a bag to carry them in.

When I returned the guest service agent had thrown 3/4 of my items in the trash. ” She was about to get them from the garbage and said again “why would you put them there” I repeated my statement again and then she said “I was making a big deal about this, and as far as I’m…

Yes I am a long time Patriot of Red Roof inn,but I was in hurricane Ida and watch your location on university Ave. In Hammond La. Kick a single mother and her 2 children out during the storm when having a vacancy that to is in humain.

I wanted to let you know how this family was treated during time of clamity and needed help I am sorry but I do not think I will staying at red roof inns anymore I let company I work know

To whom it may concern,

I rented a room at Hometown Studios in at 2130 South Texas 6, Houston Texas 77077 on July 2, 2021 - July 9th. Was not able to pay and we got kicked out. They didn't let us take our belongings. Then we called and tried to get our belongings and they were charging $100 for our private property. They ended up throwing everything away. Food, clothes, medications, Electronics, Priceless stuff. I also asked if they had our stuff in storage but the said no. This was not in their rules and regulations. We've been staying there off and on since February of this year. We have never been treated this way at any other motels ever. Sorry for this late complaint. I have suffered emotional and mental distress after this happened. We would like to get reimbursed for everything we…

The Pigeon Forge, TN location took my one hundred dollar deposit with a false allegation of smoking in the room.

I recently stayed at the Red Roof Inn in Williams AZ. The place is filthy and unkempt. The linens are grey, threadbare and the bathroom was dirty. The shower curtain had what appeared to be toothpaste on it, there is no way on earth a person would shower in there.

In addition, I had to sterilize the room, the light switches, etc. While I realize that I didn't pay a lot for the rooms, I do know that the covid protocols are not being implemented as advertised. I was traveling with my 80+ year old mother and was unable to seek different accommodations or I would have.

Please respond to my complaint. I have no interest in staying in a Red Roof Inn facility again due to the filth. There were cigarette butts in the parking lot everywhere, the ice machine area was disgusting, to say the least.…

Robert wilde...staying at Hoffman estates Illinois location. Was told we had to move upstairs after staying on bottom for a week. They are running a homeless shelter but hard working people get treated like dirt

I stayed at red roof at 824 capitol landing road in Williamsburg Virginia on august 22. I had 2 rooms, one room had extensive amount of mold. The clerk changed rooms. My main complaint is the next morning I was awakened by the dog barking in room next to me.

I contacted front desk at least 2 times with no resolution. Upon checking out at 10:30 the dog was still barking. I understand pet friendly hotels but not when it disrupts other guests. The desk clerk I spoke to did nothing to correct the situation.

In the future I will not stay at this location again and definitely not at any location that accepts pets. I had to drive 3 hours home without proper amount of sleep

I have been staying here since Thursday, and plan to extend my stay but I have not received ANY housekeeping service since I been here. The trash pile up in my room and I sit it in the hallway. I had to go to the dollar store to buy my own towels because by the time I get back in the room to shower, I go down to front desk and ask for towels and they tell me housekeeping gone for the day.

Room was FILTHY I would rate this hotel a 0 if I had the option to . By the looks it hasn't been cleaned in a very long time !! The carpets and floors had dead bugs, crumbs,dirt, grass, and stains everywheres!

There were stains on the sheets crumbs all over the beds. The bathroom had mold on the walls grime underneath the shower mat and smelled like mildew. Stains all over the walls. Toilet seat was dirty toilet paper all around it.

Cracks in the light switch by the bathroom sink. Tissue holder was completely out of the wall and empty. Microwave was filled with rust inside. A big hole in the wall from the door handle being pushed in not even fixed.

The door frame is coming off the wall and the screw that holds the bolt lock on the hinge isn't even screwed in my door got stuck. Mini…

Stayed at the Red Roof Inn located in Elyria Ohio. Absolutely terrible! Entrance smells like urine. The door to our room appeared to have been forced on the past. Absolutely terrible physical condition. Dirty hallways. If we were not so exhausted we would have kept on driving. Do not stay there!

My husband attempted to stay at a Hometown by-Red Roof Inn last week on 8/12/21. After checking in he went to his room. It was a filthy and unsafe environment! He went back to the desk to request a refund. Which he was. It given.

Only the $100 security deposit. I have many pictures to share besides these! After reaching out to Cust Svc our case has been closed with no attempt at resolving this issue. This is unacceptable!

Hi, my name is Chasity Daniel. I have been a guest at the Red Roof Inn (4103 Beltline Rd Addison, TX) for the last about two weeks. I have been coming to this hotel for about a year, give or take.

I have spent a lot of money here, even though some disappointing issues. Apparently, management/ownership here could care less! Apparently, I'm just a number! I had an incident on Friday August 13, 2021 with another guest; A small argument. I had notified management for the past week that my neighbor (Room 212) had been disturbing me.

He goes in and out of the door ALL hours of the night into the early morning hours, every few minutes, slamming the door EACH time. They did absolutely nothing about it!

Finally on Friday, after calling the office and speaking with Clayton to complain, I saw the…

Black mold on the ceiling, mold on all of the walls, you cant use the tub unless you turn on the sink. No hot water at all, when complained about it, literally handed me some primer and some hydrogen perixide and told me to paint over the spots.

So like a dumb ass i started, but soon realized that this is wrong and unhealthy as hell. With me recently getting over Covid 19 , ill be suprised if i wake up in the morning. I would just get my money back and leave but i have no where else to go due to all other hotel rooms being booked up.

The hotel conditions at the Red Roof Inn in Akron, OH on Arlington Rd are terrible. We (my son and I) stayed at this hotel this past weekend on the night of August 6th and 7th while we attended the Hall of Fame ceremonies in Canton, OH.....To be extremely blunt, this is by far the worst hotel/hotel room that I have ever stayed in. Everything from the hotel grounds to our room itself. I'm not a picky person by any means, but someone needs to be aware of the unacceptable conditions.

I'm simply going to list out the issues and provide some attached pictures...I believe we were in room 237: Upon walking into the room we were greeted with an awful mildew musty humid smell coming from the AC. Everyone woke up both days extremely congested. I wouldn't be surprised if the filter has never been…

Red Roof in Tampa Fairgrounds and Casino is the most disgusting run down hotel I've ever seen. It should be condemned! There was black mold all over the room and on the ceiling. The ceiling was peeling and had various other stains.

There was mold all around the tub, which didn't even have a shower curtain. The curtain on the window was throughly disgusting with what looked like blood stains. There were stains on the bedding and flies all over the room.

The room was musty and the air conditioner filthy and loud. If it weren't for the shady people hanging out in the corridors I would have slept in my car verses suffering through trying not to touch anything in the room.

I even tried to find another room at a different hotel but since we were there for a concert everything was sold out. I…

I arrived at the Hotel and I immediately saw Homeless People hanging out on the Property, trash out by the rooms, NO towels or Shower Curtain in the bathroom. I stayed4 days and they never came to clean the room and not even when I asked them too.

The Staff was smoking on the Parking Lot. Some of the Staff were rude. The sink clogged up and the toilet kept running until I switched it again. The Homeless hung out all day night, they were loud and cursing.

Your Advertising is nothing compare to the Stay. They claim they had No towels and I heard several Customers complain about the towels and service. I had to go to Walmart to buy Towels and wash towels. This was my first stay at Red Roof and it was horrible.

I would appreciate it if You refund me My Money there At Red Roof. If Ya really…

We are in Florida and the room has NO A/C no way too watch tv and mold all over ! It’s so hot we can’t even sit inside a room we paid for ! FRUSTRATED

I stayed at the red roof in back in June or July not sure which month have to look back on my paperwork. We got to our room around 9 pm and getting ready for bed so as we pull back the blankets on the beds the sheets was very dirty so we went to thhe front desk to report this the lady said there was nothing she could do because she had no access to clean linen, so

after asking for a new room she give us another room. Upon entering the new room , as soon as we open the door, we saw roaches running across the night stand, so we went back and told the young lady that we wanted a refund she said , she stated that it would take 7- to 10 days so

I waited nothing as we speak today. I called and spoke to the manager, she said that she had to investigate the situation and would get back to me…

I got a room ( rm 136 ) on august 3, 2021 and my bedding was soiled ( bedspread) and sheets very wrinkled like slept in and very dirty room. I got to my room very late. Lots of commotion outside loud laughing hooting and hollering.

The smell of weed was terrible, people sitting in cars with loud bass music blaring. I’ve stayed at this red roof every year when I come through this area. It was nice has went down hill terrible. I went to office to complain and the kid that was working was the same kid sitting in car with the blaring music smoking weed!!

I have never been so disappointed with this particular red roof in all my time staying here. When I complained he just stood there cracking his knuckles looking at me, the only thing he said was room number!! I’m thinking to myself are you…

Very filthy Conf# 1076-521607 date 7/25/2021 in Dandridge TN I took a video of this room. If you want to see it, email me back. I also have been on hold for 30 minutes and am going to hang up.

com or call me direct at 608 432 9850. We have found Redfoof to be good in our past experiences, but not this one. Please acknowledge you received this.

Room was not clean, I had to clean the room, no towels in the room, no pillow case on one of the pillows. When I talked to the worker he looked in room and went to office, then office person came said he was sorry but since I used my points there was nothing he could do. I want at least some of my points back, should be all of them.

If I could give 0 , I will , try to stay my first night at red roof in North fort myers with my husband after driving 12+ hrs in the truck working . Got here at 5 am and was trying to stay till check out , rang bell guy woke up mad / angry , first time staying I was asking a couple questions which were answer really rude (price, asking if we could get in cheaper since we were coming in super late (5am & check in is a 3pm & also leaving early ) Really rude he asked for our ID which was given to him & also $100 deposit and

$100 pay to stay 5 hrs which also we didn’t mind because we were tired we were just trying to stay . The guy went away from the window for about 5 mins and after waiting and waiting I rang the bell again and kindly asked him if he could hurry up because we were tired and…

After I checked, I went to my room turned on the lights and tv, and then left to do a little shopping. When I got back to my room the lights were off as well as the Television. I was a bit confused so I went down to the front desk and confirmed that it was my room.

I went back up to the room and noticed that my back of hygiene, hairdryer, curling iron, makeup bag, and other things were missing from my room. I went back down to the office and told them that some of my things are gone from my room.

The owner came out to me and spoke with me, She told me that they were not responsible for lost or stolen items and that what she can do is provide me with their shampoo and other things. Which I never got, she also told me that she would take a look at their cameras and see if she could…

Im a retired police officer and was in the city of Independence Ohio to train with other working and retired officers. I live about 30mins from the location where the training was taking place but wanted to hang out with the guys after and not have to get up as early by staying at the RR.

After checking in and prepared to go out for the evening as planned. At about 6pm I heard arguing outside, a domestic problem growing. With the loud arguing going on for a few minutes I decided that I was contacting the front desk.

As I walked to the front desk area a strong smell of marijuana was in the area with a small group of folks standing outside second floor drinking and smoking. I spoke with the gentleman working the front desk and advised him of the situation.

I was told that he would not be…

So to start I had a reservation I made on line from June 14th to July 14th. I got to town to check in after driving through Nevada and my ac died on me it was 109 degrees that day.

When I got here all I wanted was shower, food, bed time! So I got to my room and ran to the rest room after the road trip first thing I needed was the facility. This is where stuff starts to go awry.

Someone had already used the rest room and left it they didn't flush. The floor was covered with spots, the tub was dirty.

Also there weren't any towels. Now when I checked in she told me that they would only trade my towels out once every week. Well I didn't have not one single towels in my room to trade in a week, no bath towels, no hands towels, no wash clothes, no floor towels, nothing.

I had to go to the…

Made a reservation at the Hickory,NC location. Arrived and was told that I could only have one pet in my room the others would have to stay outside. Have stayed at a lot of Red roof sites and never been turned away receptionist stated that this policy is on their website and if it was wouldn't have made a reservation.

Receptionist was cleaning her feet and was very rude. Stayed at the best Western down the street with no issues. You just lost a customer.

I've been staying at you're hometown suites Red Roof Inn Augusta Ga for about 5 or 6 weeks. The back side where I've been staying is very trashy every evening when I get in from work. The desk clerks and manager are not kind people expect for Jessica.

Jessica is very very helpful , I asked to be moved to another room on the opposite sode of the hotel and was refused. But I walked in the office while the manager was on the phone with another guest who was also asking to be moved to another room and that guest was happily obliged.

But the manager made sure to tell me NO , there are no more rooms on the opposite side/ bottom floor as I requested. I'm working at plant vogtle and could possibly be here paying a full weeks rent every week for a considerable amount of time but with service like…

My complaint is that I thought that the customer is always supposed to be right but regardless of what was taking place at the time I don't understand why any employee would have the audacity to call me a Niger more than once

Spent the one night on July30. I needed to use my tablet but it would not connect with the code they gave me at the front earlier in the day. I called several times only to be told she knew nothing about it.

I walked down to the office only to have the girl accuse me of harassing her and threaten to have us removed. The girl would not give us her name but it was about 9 pm in Marion Virginia on July 30th.

She was very rude and did not want to assist me in any way. She was very aggressive and in my opinion would not work for me ever. Just thought you should know. I have family down there but will not stay there again. So disappointed!!!!

Scottsbluff Indiana Denied being able to stay. Management randy was going to refund my money he said the 100 deposit and the 76 so thing for the room. He refunded the deposit and said he couldn't refund the 76 something until I called hotels com and had them call him and he would gladly issue refund

My wife Kasey made a reservation at the Madison Wisconsin location for a week. She is a traveling nurse and was needing a place to stay for an extended period of time. She was charged nightly rates. On our second night there we noticed the sign by the road said weekly rates.

We called and asked the front desk what the weekly rate was. The price was almost $200 less than. What we paid nightly. My wife went a d spoke to the manager Hareshkum Rajyaguru, who said best he could do is give us $5 off of 1 night.

We asked if we just checked out then could we get a refund of the nights we didn't end up using and we'd go somewhere else. He said he would do that yes, but then upon realizing we were going to leave he said he would give us the difference of the nightly rate to the weekly rate at…

Gale your general manager left me the most demeaning and unnecessary email today. I had called to report a complaint on her and discrepancies that were occurring. I also was filing on three residents who had actually broken the smoke law, called me a nigger a fucking cunt and left harassing notes on my door.

I did complain to staff. And it's actually against the law to smoke within 25 ft of bld. I complained more than 10 times about these residents and nothing was done for months. Gale told me to remember I was a guest here and that if I didn't "like" other residents that I could call the police and file a civil suit.

She also said this wasn't a private residence as if I wasn't aware and said that I didn't get special treatment. How dare she. How DARE SHE. I didn't ask for special…

BED BUGS, DAMP MUSKY ODOR & POOR CUSTOMER SERVICE. Prior to arriving after 11:00PM on 7/23/21, I made several attempts to contact the site by phone because we were traveling across states and expected a late arrival. When we arrived and I called standing outside of lobby - Looking at staff who still didn’t answer the phone.

When finally able to check in, the room was damp with a musky odor and the rug was sticky. The furnishings looked as if they were pulled from a curbside collection of discarded trash. Upon lifting the mattress to inspect, alarming discovery of suspicious debris and a dead BED BUG.

We returned the card/key and CHECKED OUT WITHIN AN HOUR. When requesting a receipt or verification of checking out, the desk clerk said he was unable, I’d have to speak to the booking…

Several issues with hometowne studios could not find my reservation gave me a different room the booked smelled like smoke it was dirty no remote for 3 days no maid service till the last day the elevator was not working had to haul my stuff n beaded dragon 3 flights up n down the place was trashed got locked out of my room could not find an attendant for almost an hour then given the wrong key then I called about deposit it was never refunded to me