Red Roof Inn

My complaint is when I used my free points and made reservations to come to this hotel when I was about to check in my 6-year-old needed to use the bathroom and I was told that the lobby was not public and then I asked if we could get checked into the room I was a customer and I was told yeah you can go ahead and

check you in and you can use the bathroom in your room however when I told him that it was okay that's not a problem I have always used the lobby restrooms at all Red roof's and he said to me that he was not going to check us in now so from now on I will never go to another Red roof ever again and I wouldn't go here if I were you owner manager whatever the person that was there his name is Nick No customer service at this hotel

I recently traveled from Panama City Florida to Ft Myers Fl with my elderly mother after a long 7 hours trip I checked into the Red Roof inn in ft Myers at 13000 N Cleveland ave north ft Myers Florida. Upon entry of room 140 as soon as I opened the door the smell of mold hit my mother and I.

Being so sleepy and worn out from the long drive we got into our night clothes and laid down. Within 20 to 30 minutes our noses started to run our throat started to get scratchy feeling and nauseous. Not to mention spider webs and the filth of the room I was willing to overlook to get some rest.

I noticed we started getting sick very quickly we tried to just deal with it but no longer could we got dressed headed to the office and asked to be moved. The gentleman (not the same guy who checked us in)…

The owner kept my hundred dollar deposit just because the dog shed and they accept pets and all pets shed and I called the corporate office and still didn't get my money back. Did i mention he had the shadiest meth head people I ever seen working for him and they appeared to want to rob my room.

This was at the red roof inn in Brandon ms. I even went back and picked up the pet fur and he still wouldn't give me my 100 dollar deposit back I think the owner was on drugs also because I heard him screaming at the other meth head working there saying "why didn't you get her credit card number"?

Because he wanted to get even more of my money but luckily I paid cash.

We stayed at the Red Roof Inn Myrtle Beach and this place needs to be closed by the Health Department. I’ve never stayed anywhere that was so dirty and dilapidated in my life. Normally I love the red roof inn.

I believe that they are using COVID-19 as an excuse to never fix anything or clean their room between guests. The safety latch was broken on the door, the shower head was also broken. The tv remote did not work and the dirt from the prior guests including the dried up puke in the trash can was still there when we checked in.

July 26, 2021 I booked a stay at the Red Room Inn, Dover, Delaware from 7/22 - 724. There were not a lot of choices and I had not stayed with your chain before but was happy the have gotten the room even though they were really pricey.

Upon my arrival on the first day, there was a musty, old, moldy type smell. I was only there long enough to put by bags down. When I went out I got some Febreze to try and eliminate the smell. It did work so I that was taken care of. I found a dead bug on the bath room floor in the corner that nigh. I tried to brush it off because I was so tired. Thought maybe it was a lint ball or something. To my surprise the next day, it was not a lint ball. When I went to turn the TV on with the remote and felt that is was sticky after looking at it closely I saw it was…

Checked in around 4pm saturday night on july 24th went to room it was very dirty. There was roaches,bed was still not taken care of , floors dirty, sink was flithy with hair still in sink, called front desk she said they would have housekeeper come clean room. We left for couple hours came back they only took out trash and made bad but didnt change the sheets on bed still had same dirty sheets on bed, we called and got more sheets sent to room and changed sherts ourself.

Red roof inn in Saint George South Carolina, are not following covid-19 guidelines. The room we had was very dirty it’s obviously it wasn’t clean for a while.

When I checked in I asked the nightly rate and the gentleman said $77 I asked him if that was the rate online as well he then said he was sick of people coming in to get a room who couldn’t afford it . He also said he was tired of people trying to get over on him.

I explained to him that the owner told me on previous occasions to come directly there and reserve a room not to go through the 3 rd party website , that’s why I asked the initial question I asked him. I have stayed at this particular location on many occasions but after this experience I do not think I will be giving them my business anymore .

Your red roof in Saraland Ala we never a refund when we stayed there for only 1 night.i have tried to get problem and we keep getting the run around.my name is Yolanda Clemons and my cellphone is 770-895-7864.this is a on going problem for 3 or 4 months. I'm trying not to go any further with this,but I will .

Tell me how does Pakistan people own these motels as coming to be American citizenship and own and running gas stations, convienant stores etc and charging more higher prices to buy from such places then when they come into USA and cannot make it their own countries then? Please explain this to me as being full American born then?

How are they owning it without any money to purchase franchise then? Surely ain't by business loans as far as I am concerned with no money then.

I stayed at another red roof because the one i normally stay at was fulll. I called several of them within a radius of 10 miles of where Iive. This is something we do to get away especially during this difficult past year.

We generally in the premium room that only has a shower with a grab bar in their asnegatives. I walk with a cane and its more accessible for me. So on this particular weekend We were told by the manager of this red roof in plano, that he had the same room available we were thrilled; to our dismay we get to the room and

it wasn't; well it was so late by that time we were like forget it we would make it work. Oh that wasn't the only thing wrong their were numerous negatives. ; at least let me pay for the upgrade' I think I may have to climb the corporate ladder for…

The hotel was nasty the room was disgusting.

I booked a room at Red roof Plus a in Raleigh on south saunders st on 07/21/21 I paid for a king room 120 the hotel has no hot water I just got off work from a long day and not able to take a hot shower this is very unacceptable

The red roof inn in temple tx. Are so disrespectful and needs to learn how to treat people right. I will never do business with this company again if they believe that a dirty towels are worth $300 that's ridiculous I can go buy the same towels for 50 cents each instead of this bullship charge in a $300 for dirty towels last time I checked gills job was to clean the house so

this is a total scam. com

RE: Red Roof Inn University of Michigan South, Ann Arbor My grandson and I stayed at the above captioned Ann Arbor, Michigan Red Roof Inn on Thursday, July 15, 2021 (Room 109) It was not a rewarding experience. • There was a large (4x8 inch) spider web clinging to the wall behind the entry door, at about waist level.

• The toilet seat was broken: one of the fasteners holding it to the commode was completely unattached. • There were dead insects-appeared to be dung beetles-on the floor behind the bathroom door. • There was virtually no water pressure in the shower (my grandson said he could urinate with more force than the shower had).

• The bathroom sink did not drain, and maintenance had to be called. • The window sills were dirty and had small insects on them. • The floors were generally…

Towels was dirty like they had use it to clean up something and had holes in them and yellow Stains on it. Was folded and hanging up like they was clean. Air conditioning did not work was very hot in room.

The front of the air conditioner was off. Stayed at the Red Roof Inn in Shelbyville ky, They was booked up the night I was there so could ask for a different room. Checked out the next morning told the lady at the desk she took my name and name told me a manager would call me around 1:30 pm never called me so

I called them around 5:00pm they lady told me she gave the manger the Complaint that he would call me. Still haven’t heard from him. When checking out the lady at the front desk told me they would make it right.

Paying 94 dollars a night you would like clean towels and be able to…

I was there all of 10 minutes after checking in (7-16_21). My wife went wipe down the toilet to use it and flushed before using it and it was clogged. Call the front decks and he gave me the plunger and im the paid guest.

My question him about it and he told he cant speak to her cause i paid for the room. So with that we chose to leave with staying there and ask for a refund and noe the manger is nowhere to be found.

Yes from the beginning I had stated that after a recent attempt on my life and several death threats after being shot in the back with a shot gun that the my room was to be under my alias Blake Dunn. The clerk understanding found my reservation and booked me in unfortunately could not give me the room that's I had reserved on priceline die to no more rooms left I understand things happen and

accepted my service dog and I were checked in to room 235 after unloading and settled in I went to to sir on at that point I realized the was no air and in the heat of the Arizona desert can make things very uncomfortable unfortunately I had no options so filled the tub with little cold water for my dog tried my best to sleep the next morning I went to the desk where I was not greeted grashisly bit…

We stayed at The Red Roof Inn Carrollton, GA on July 16th and 17th 2021. I rented 2 rooms with double queen beds. Our room numbers were 217 and 218. In room 218 after checking in, we found numerous issues.

The beds were not made up completely. There were no bedspreads or bed skirts on either bed. The shower curtain had mold at the bottom. The luggage rack was broken and unusable, The closet rack was broken and unusable. The a/c vent had numerous q-tips stuck down in it.

All of this was brought to the attention of the front desk. I was told we could come to the desk and pick up some bedspreads. Nothing else was addressed. In room 217 everything appeared ok but after one night my son-in-law had breathing issues (he has severe allergies to black mold) After looking carefully we realized the…

the hotel is price gouging and telling people who pay daily that they(hometown suites south) dont wont no more daily payers, They is looking for weekly payers, this hotel also dont service their paying customers telling the customers they have to act like you home and do it all them selfs, just yesterday i paid $96.

to having to pay $106, not honoring points and price match i find this hard to believe , i have had to stay in a room with no a/c , the door to the room is a hazard anyone can kick down door , trash from 3rd floor all the down to 1st floor , roaches , and wasp rule this hotel along with bathroom looks like some child just started peeling off paint from the tub to the wall, let not talk about all the mold ,,,,, have you ever heard that saying "everyone wants to work , but

they…

I recently stayed at two different RED ROOF INNS. Since we were traveling with our pets and RRI welcomes them, it seemed like a good idea to book rooms at our 2 destinations at with this well-known chain. The first one from June 19 - 21, 2021 was in Bowmansville ( Buffalo/Niagara), New York.

I already wrote a review for the Bowmansville property. It was perfect: basic but clean, well-maintained, affordable, the staff friendly and professional. From there we flew to Tampa, Florida where we had booked the RRI at 4999 34th St N. in St.

Petersburg, Florida, with a plan to spend a few days looking for an apartment. That turned into more than 2 weeks due to the difficulty in finding a suitable place to rent. What a rude awakening when we arrived at the St. Petersburg, Florida property.

The…

I stayed at the red roof in in Southgate MI on Eureka Road. The lady working the front desk was very rude when I checked in at midnight. She was very unprofessional and cussing out the customers her daughter was being rude and got into it with another customer the line was out the door in the lobby for people waiting to be checked in.

She was short fished very rude and nasty to everyone. The room I checked in which was 108 had an order in it not enough towels the fridge was dirty no plate in microwave TV not working

Had a reservation at Red Roof Plus West Springfield MA for June 26th for 2 rooms. When I arrived one room smelled like smoke, the other had previous residence' hair coverings in the drawer and evidence of bed bugs was on the mattress in one room.

We complained but were told there were no other rooms available. We left and had to drive all the way to Worcester to find two rooms. I immediately called Visa travel and explained the situation and they called the hotel to verify what happened.

I have contacted Visa several times for a refund but they said it was denied by hotel manager Liz. This is totally unacceptable and the refund should be approved.

As a former employee I can assure you nothing gets fixed. Every room has been smoked in, duh. People do what they do. To "clean the room" we had this bioactive enzyme odor eliminator to reduce the smell. In rooms 131, 212, 220, 221, and 222, the wall falling apart where the air conditioner is.

The door handles have fallen off during my shift. I cannot tell you how often I have said the same lies (that I've been told to tell) about this place about the state of these rooms. I assure the guests that it was my first time hearing about the issue (eye-roll), or that I had been made aware of the issue and it would be fixed the day after they check out. They're disgusting.

We had two different families stay here under the table (iykyk). That's illegal, no? There were rooms we couldn't rent…

As a Business Owner who deals with Customers on a one on one basis I must say Red Roof Williams, AZ has a total disregard for the Customer. From 80 dsp Leaf Blowers for Hours while attemping to use the Pool to Employees from Your corporate office who couldn't care less. I did not stay at Red Roof to be in a Construction Zone. My Wife and I have stayed at this property 8 times last year and 3 times this year. That's it. We can understand a few things. But running Gas Leaf Blowers that require Ear Protection for HOURS is Incompetent and plain Lazy.

Sincerely, Gary Christian Owner, Defenders Protection Products, Dream Weavers Rugs, Patriotshopping.net

This Inn needs to be closed down. It is a motel for hookers. The sheets had blood on them and the staff called me the customer a liar about what was on the beds. There should have been nothing on the sheets.

There was a drunk sitting out on the front area drinking beer and they did nothing to make him leave. As a retired soldier i will make sure that i get this out on social media how one of your franchises treated me.

You as a business need to be aware that it's just a matter of time before you close all your locations if this is what to expected when people arrive at the different loactions.

Staying in Salem Oregon and have a toilet not functioning. Told we have to wait for maintenance who admitted yesterday when I inquired about my personal items that I left by accident the previous week we're not in a lost and found but in the trash I am forced to stay without proper functioning toilet beyond disgusting.

Not to mention I woke up to find some junkie trying to enter into my trailer that is parked in the lot. The hotel has a homeless camp behind the back parking lot . The reservation says No Smoking yet there are people standing on balconies and in breezeways smoking .

I have stayed in hotels from Seattle to crescent city and every where between an d this is the worst experience by far.

I would give 0 stars if possible. Since checking in I have notified the desk of deficiencies in the room. TV doesn't work. Safe was closed and cannot be used. AC doesn't function properly. Have had NOTHING done. In addition, fitted sheet had burn holes in them.

Room amenities were NOT as advertised on the website. Bedding dirty. Coffee cold. I understand that this is not a top of the li e hotel, but service should at least be adequate.

The room smelled horrible when we entered. There was a LARGE amount of mold on the wall above one of the beds. The ceiling was peeling and flaking off. The light in the shower was falling and was a huge safety issue.

When we told the manager that we wouldn’t stay another night ( only stayed that night because we arrived at approximately 10:00pm) we were told they had a 2 night minimum and would be charging us. Absolutely THE WORST place we have ever stayed.

Also, there was insects (slugs) on the floor.

Our 2 rooms smelled of sewer so incredibly bad! We ended up sleeping in our car. Therefore, NOT using the rooms and have not been issued a refund after I have called to complain and ask for one.

I CHECKED INTO THIS PLACE 7/2/21-7/9/21, AND HAVEN'T BEEN SATISFIED AT ALL! HOUSEKEEPING IS LAZY AND TRUFFLING, STAFF SEEM RACIST IF YOU ASK ME, NOT TO MENTION I'M HERE WITH 5 KIDS, THE AIR CONDITIONING DOESN'T BLOW OUT COOL AT ALL, THEY LEAVE THE TRASH SITTING FOR DAYS, THERE'S MICE ON THE OUTSIDE BECAUSE OF THE TRASH NOT BEING PICKED UP.

IT'S JUST TERRIBLE AND I WOULDN'T RECOMMEND ANYBODY TO COME HERE! RED ROOF INN WARREN MICHIGAN!

My room was flooding with ac unit and the outlets are messed up tv was broken and then the tv wasn’t working and I’m not happy

I was so disappointed with red roof inn . It has changed so much in the past year. I have stayed here before and the service was fine. Now it is so undesirable now. I booked 5 nights in Gadsded , Georgia.

I drove up here from Port Charlotte,Florida to enjoy my 4th of July with family. To start things off the key to open my door did not work and I had to walk to other side of building to have it reset.

I still had problems opening door. It looked did not work properly and takes a bunch of inserts with card key to open it. There are tons if dead willow Flys laying all over the walk way and hall ways.

No one would sweep them up. The air condionter makes real loud noices soinds like a big commercial work truck outside. No one came . The bed was messed up , nasty floors, no fresh soap,towels…

Buenas tardes. Reserva del 2 al 5 de Junio 2021. Red Roof in Orlando South. Anexo imagen con confirmación de Booking. Me siento agredida por el hotel. Pésimo control de plagas. Nos entregaron una habitación con un agujero en el lavamanos (imagen anexa), lugar por el cuál salieron ratones durante los 3 días que nos alojamos.

Salían en la noche o cuando estábamos fuera, por lo cuál sólo nos dimos cuenta de la situación la noche anterior a salir del hotel. Esta plaga contaminó nuestra comida y pertenencias, apareció una bolsa de pan rota y con los trozos de pan mordidos en el mueble cajón superior y en el piso (imagen).

Esto se podía haber evitado tapando este agujero antes de ocupar la habitación. Nos expusieron a un riesgo muy grande, infecciones, mordidas, indisposición que no fue poca…

I stayed at the red roof in in St. Louis , June 25 Thur June 27, this inn is a disgrace to the red roof inn name, I am sure there have been no improvement since it was built, the ceiling is falling, bathroom toilet leaks when flushed, bedding not clean old used soap and

dirty towels left in room only one light fixture worked had to go to front office to get clean towels. When complained to manger he get an attitude, I am are this is an independent owned establishment but you should be aware of all of the above.

J hotel for three nights. She Ubured to the hotel from the Atl. City airport arriving about 6pm in a torrential downpour. 00 in CASH as a deposit against smoking. 1. she is a non-smoker, 2. she doesn't travel with that much cash and 4.

There was absolutely no prior notice from anywhere about this until the check in was almost complete. Now it gets stupid. She tells them to just put it on the card. no, it has to be cash, I don't carry cash.

Use the cash machine, your cash machine is down. remember the rain? Walk across the divided roadway at 6pm and go to WAWA. Shelby called corp. she got you guys. She is told by you guys that location momagers had the ability to make that decision Shelby called me, I was coming in the next night I told her to go to the Fairfield Inn. Not stupid enough?…

The toilets barely flush , the bathroom exhaust vent don’t work , light fixtures above the bed were rusty and dirty the bathroom sink water goes down slowly there are no USB ports anywhere in the hotel. The ice machines don’t work smells like urine outside on the balcony trash cans are overflowing there are no visible cameras locate it anywhereAnd the landline phone in my hotel room does not work

I have called and made a complaint to the front office about a lady going between vehicles and supposedly picking up trash and stuff like that but we have had things come missing and the fact that they let a guest or have a guest picking up trash around the compound is kind of unprofessional I believe that should be the maintenance or housekeepers job I do not like this lady between my cars I have asked her not to be she doesn't care she said the office said it's okay when I made the complaint to the office the lady thought it was funny and

I find that to be quite rude I apologize for inconveniencing you

Where shall I begin!

First, upon arrival the older gentleman behind the counter couldn't have been more rude over a online error caused by the server! After a few moments getting lectured about usage of a credit card and explaining to this guy I absolutely had funds on the card to pay for the night he finally agreed to accept my credit card.

(the same one that reserved the room and was CONFIRMED to begin with) While I was standing at the locked window attempting to speak through the tiny crack a creature of the night entered and began walking in circles throughout the lobby and I immediately understood why the guy behind the counter was acting the way he was....

the normal customers are most likely similar to the stoned lady of the night whom had stumbled in.

Finally I received a key…

My complaint is that I have been on the phone for well over an hour waiting for someone to help me to book a room. I am still on the phone waiting. This is some terrible service.

My family and I stayed at the Red Roof Inn in Feasterville PA. The entire experience was horrible. We checked in at 11:00 pm after driving 7 hours. The man who checked us in was on his personal cell phone on speaker phone talking to someone and ignoring this paying customer who just wanted to get into her room.

I am fairly certain he was also high. We booked an non-smoking and when we finally got our key and went to the room it smelled like an ashtray. The bathroom had mold all over the peeling ceiling and we had one bath towel for 3 people.

We stayed because it was late, they were sold out and didn't have any other options. I went to the front desk where two young men were behind the desk. One gave me a smart remark when I mentioned that my non-smoking room reeked of cigarettes.

I…

Room was nasty. There was old toothpaste in the sink, trash on floor. this place is a dump. Trashbags n dirty towels left outside by doors. After going to front desk to let them know that our room was dirty, he wouldn't change the room out.

Insect infestation in my hotel room.

TO WHOM IT MAY CONCERN, I TINA ROLLER IS FILING A COMPLAINT TOWARDS RED ROOF INN IN TUCSON, AZ. IN MARANA. I ASKED IF THEY COULD JUST GIVE ME UNTIL MY CHECK GOT DEPOSITED AND THE FRONT DESK LADY WAS VERY RUDE. BAD CUSTOMER SERVICE. THEN THE…

Property recently purchased by Red Roof from Days Inn.

Overall condition of exterior extremely poor with concrete, macadam and associated signs and paintings in poor or non-existent condition. Created a very negative visual impact upon arrival. ) people loitering about. #2 - Interior renovation's started but poorly completed. External and internal doors to Room 105 closed improperly and external door grossly abused.

Overall appearance of property was not up to Red Roof standards. com which I used, that property is under renovation. This is especially important due to location next to Holiday Inn property as a guest makes an immediate comparison. I felt I was staying at a motel reject.

This is not the Red Roof I have stayed at previously. Thank you for the opportunity to express my…

J hotel for three nights. She Ubured to the hotel from the Atl. City airport arriving about 6pm in a torrential downpour. 00 in CASH as a deposit against smoking. 1. she is a non-smoker, 2. she doesn't travel with that much cash and 4.

There was absolutely no prior notice from anywhere about this until the check in was almost complete. Now it gets stupid. She tells them to just put it on the card. No, it has to be cash, I don't carry cash.

Use the cash machine, your cash machine is down. remember the rain? Walk across the divided roadway at 6pm and go to WAWA. Shelby called corp. she got you guys. She is told by you guys that location momagers had the ability to make that decision Shelby called me, I was coming in the next night I told her to go to the Fairfield Inn. Not stupid enough?…

I have stayed at Home Towne Studios on Taylorsville Road in Louisville, Kentucky, for 300 days. Presently, I plan to stay here indefinitely.

However, in April, an incident occurred that I addressed with the on-site manager. It was not resolved to my satisfaction. Based on the facts, I deserve compensation. Therefore, I need the email address and name of the person who handles complaints for Red Roof Inn properties in Louisville, KY. Thank you.

I prolly stayed at the RED ROOF INN at New Braunfels,2 hours tops for a nap & a shower then left back to hospital .

First of all I took a shower with cold water , I was in a rush so I didn’t care at the moment . When I came back later on around 12 pm I tried taking another shower and water was still cold , I was frustrated about it , tried to blow it off and

shake my sheets and get ready to lay down as I was trying to lay down I got real itchy , so I checked the sheets to see if they were clean and the ones underneath had other ppls hairs on them , as a looked closer I found bed bug eggs and bed bugs on mattress .

I took my pants that I was laying down with n threw them away immediately then packed my stuff and went to front desk to reported . When I went to report it to front desk I…

I have an ongoing issue with the manager at this property. It began as an attempt to throw me off the property because I had a guest over that brought his pet. From there it has evolved into him sending me an eviction threat which I've already shared with you.

Since then he has charged me unjustified late fees and over charging me for my stay. My boss pays my bill and on at least 4 occasions now they have charged us a 30 day fee. After a day or two sometimes hours he has his staff call me to tell me my stay will be shortened by as many as 5 days due to under charges.

Mind you he himself has charged our credit card a 30 day fee and changed it again once the transaction was finished. I am a long term resident here due to the covid shelter in place. My stay began on December 26th 2020.

I…

My wife and I have stayed here several times in the past couple of months. Almost always in Room 110 or 111. Typically we’ve had to walk to the office to request towels, washcloths, or ice bucket. On June 21, 2021 they checked us into Room 111. The carpet was soaked, but we didn’t know it until we stepped on it, after removing our shoes. The bathroom floor was sticky, as if some sort of adhesive was on the surface. There was 1 washcloth, one hand towel! No bath towels. No ice bucket. The rate with military discount is always $54.61

I had made a reservation for this Friday Nught and Saturday night @54.61.

We ended up traveling within 70 miles of Somerset tonight, so we called ahead and reserved the same room (110) for an additional two nights. After driving that distance, the desk clerk…