Red Roof Inn

Culpeper Va red roof inn. They have terrible housekeeping services and management blames the guests to their faces very rudely and I’ve talked with some long term guests there who have told me much worse. Their management should be fired and so should everyone working there.

(My guess is they are all family) and they are all living in the hotel. I asked front desk (over the phone) for something housekeeping had forgot to give me and she threw it out the door and went back to bed.

This is the worst kind of hotel service I’ve ever seen and I worked many years in the hotel business and I’m sad to say I will never come here again or ever recommend it I will tell this story to the fullest.

I have video of emissions analyzer proving toxic gasses in room from mental health people you let in building. If they are not removed now i am posting video on your facebook page and filing charges!

Had bed bugs!!! The man working at office wouldnt even give $ back for the nite, we were only there 3 hours

I reserved a room for today for 7 days which from what I was told when I reserved the room the price was $283 total for 7 days, which I used the student discount. at check-in, the lady working told me a different price so I had to only rent for 6 days instead.

I got the room key and went up to the room. The room is filthy. I would not even think about sitting on the broken bed much less sleep on it. the security deadbolt is broken, the wall is molded and you can see inside the wall, the ceiling is falling in, the drawer to the dresser is broken off, there is urine all over the commode, and nasty stains are all across the floor, and the safe is broken.

I will not stay I this room.

Upon arrival and taking into our room the microwave and refrigerator that were supposed to be in the room we're not there as advertised we let management know and make a list if they were ordered and if they didn't come in that they would give us a new room the next day which did not happen and we also paid a $30 pet deposit we stayed a week and

before I pay for the next 6 days they agreed upon giving us a free night because they still haven't got us a refrigerator or microwave the next day they got us and refrigerator that I had to get my own microwave and we didn't get the free night his promise and when I checked out the door handle was broken so the door wasn't locking properly I checked out early and

when I came back to get the pet deposit and we went to check the room there were…

I'm staying at Hometown studios an suites on 5959 Guhn rd an my AC froze up over the weekend I reported it several times my wife is disabled an couldn't handle the heat so I cleaned the outer coils of crud on Monday night an it was filthy but it's blowing cool again is their any compensation for the day we were uncomfortable an my having to do the job that should have been already done I really think all the units should be checked an cleaned in every room so

they don't have future problems an my room number is 303 I've been staying here 4 months thank you for your attention on this matter

The Red Roof Inn Somerset Kentucky. This is a home for many long term derelicts. I'm extremely embarrassed that I chose this location for myself and family members while having to attend a family funeral. Rooms had dirty doors, walls, carpeting and bathrooms.

Family members refused showers and baths due to the filth of towels and wash cloths. Window seals of other rooms literally had garbage in them and people coming and going all hours of the night visiting the "long term residents" .

Even replacement towels were dirty. If we would have not arrived so late in the day I would have definitely moved everyone to a different hotel. I'm a Senior Executive for a Fortune 500 company and am very tolerant but this location is unacceptable for a Red Roof Inns standard of quality.

It will be…

Anderson SC should be ashamed of this pathetic hotel. Aweful. Just aweful. Everything about this hotel is horrific.

The receptionist (Kimberly) on duty when we arrived at the Red Roof Inn in Springfield, MO was very sweet and helpful. I parked the car and walked to the rear to get out my luggage I slipped and fell on a large oil spot.

My female friend helped me up and I reported this to the receptionist. She offered to call an ambulance but I told her that wasn't necessary. She left a note on the managers(Bob) door so he would see it when he came in the next morning.

When checking the next afternoon it took the manager over 12 hours to put anything on all the oil spills around the parking lot. These spots were large and slick as ice! The remote was broken when I tried to use so she quickly replaced it.

The keys to the room quit working before 9 am the next morning so had to get new ones and also had…

I reside at the :

HomeTown Studios 3705 N Chambers Rd. Aurora Co. 80011 (303) 307-1088

I reside in room 115. My boyfriend and I have been staying here sine the end of March till present we have been late on rent 1 time there has never been any complaints on us we stay to our selves.

We have been here threw the change over of management and the transition into the new management and to be frankly honest Ashley the old genereal manager was way better in customer service than the new general manager Ashley's people skills,attitude, deminer is 10x's way better than this new one and the house keepers are all rude and disrespectful i called the off to get the wifi code tonight June 17th 2020 7:45p.m. and i repeated the code back to her and she huffed and yelled the code back at me. I also…

I have been put on the do not rent at the oxon hill md location, because I complained about bed bugs in room 218 an 303 I provided the proof at the front desk, an because I complained they told me to keep quiet an say nothing about the bed bugs, at there facility., so now they dont want me to rent a room anymore at oxon hill md, the manager Brittney wrote me this in my email, cause she was afraid to call me never spend your money here, stay away find another hotel or motel .

My family was visiting my mom's grave site for her birthday and we choose your hotel to stay at in Wisconsin we booked through price line. We got there and had another$56 to pay tax & deposit. We were not aware then open the room door and being a supervisor for a cleaning company I automatically knew the room was not clean so I swept it myself. And it was awful.

Let the front desk know she sent us to another dirty room. Well she wouldn't give the money back and we were tired from the trip so we stayed. And the house keepers we're loud drunk drinking & playing loud music. Very uneceptable.

Front desk did nothing but apologize for their behavior. It was an very awful experience rooms should be clean when rented out staff should be professional. Sorry to say but those young ladies should be…

This hotel located at 2010 Zumbehl Rd, St. Charles, Missouri 63203 has gone downhill dramatically since the new manager, Westley took over. Trash cans are overflowing daily resulting in trash blowing around the property. Soda and juice spills are left on the ground as nothing is ever swept or cleaned. Cigarette butts are everywhere.

Dust and filth are all over the hallways and stairwells. Trash is stored under the stairs for days on end which stinks. Air conditioning units are covered in filth and that blows into the rooms creating a layer of dust and filth in the rooms.

The carpets in the room are gross. I use my bissell crosswave on it several times a week and the water is just black from years of neglect. The cops are here daily, people overdose on heroin all the time, and people sell…

The owner here is extremely rude and disrespectful. She doesn't know how to treat customers and let's her emotions get the best of her. She yelled at me and embarrassed and humiliated me in front of a lobby of people and called me a liar and threatened to call the cops on me for having my girlfriend over to the hotel room past 8pm because she wasn't listed as a person to occupy the room on the reservation.

I asked what the resolution was and even offered to pay extra money to have the ability for her to stay the night with me and she refused to allow me to do so. She is extremely unprofessional and should not be in the hospitality industry at all.

I feel targeted like she had a personal vendetta against me and that I was discriminated against for whatever reason. I will never go back to…

We spent the night in your hotel on 3/31 in winchester ky. We went somewhere to eat and got back still no power. Please send a message hope to resolve this matter.

Red Roof Inn Baton Rouge, Baton Rouge checked in Friday March 13, 2020. I reserved 2 rooms. The first room didn't smell too bad but had no towels. It had patched up holes in the walls, mold in the bathroom, Stained bedsheets, disgusting carpet, broken bathroom lock.

Room number 2 I could barely get pass the front door, the strong smell of weed that came out of the room was disgusting. I asked for another room which to I had to wait a few hours and the second room smelled like a cigarette factory, holes in the walls patched up, cracked bathroom door, one nasty yellow stained bathroom towel and wash cloth that was disgusting.

Hair around the sink area and in the shower. Stained bedding. nasty carpet, cigarette buds under beds, trash dirt along the borders and on the carpet. if your a…

Double charged for room. They lied about dog pooping in room to keep deposit, dog has special needs and was never on floor. Blamed dog for pooping in another room, she was never even in! Said dog pooped in front of outside door!

Didn't have requested handicap bathroom for mother, she injured herself trying to get into restroom from wheelchair, I had to take her to restroom down the road at a gas station when she had to use the restroom. We were told by an employee to "do the best you can" about the bathroom situation and refused help. 00 for one night!

I stayed at Hometowne Studios in Utah. The housekeeper (older lady short gray hair) is not only rude, but she's also very racist and treated my family HORRIBLE!! And when I tried to speak to the manager I was basically called a liar!

Yesterday I checked in at the Hanover MD location room 202. The guest next to me ruined my stay. They ran in and out, they yelled alot, they played loud music then more screams all night. I was unable to sleep and didn't stay through the whole night after that now feeling like I wasted my money.

A person whom I will not expose was able to walk in to the office and say they were a daughter of my fiance saying same last name she has and said she wanted to come in my room to wait for her mom to come back yes she was 18 and was easily able to get a key to come in. Here's a question.....

Where is the security in that? Another question. What if it was a person who wanted to kill my fiance? Daughter or not. Could of been a random act of violence. Even though it wasn't I'm still super mad to a point I did not complain at the desk.

I would have probably got kicked off the property and band from coming to this lovely place which I've came back multiple times now. But now I would think about it. All because the person at the desk should of asked my girl or I if we even knew her or if it…

Unlawfully charged never stayed and cancel

RedRoof inn would not refund me my money after not renting a room to my sister-in-law she was apparently was on the do not rent list and they wouldn't rent her the room and then they told me they weren't going to refund me my money I don't see how they can keep the money for a room that they refused to rent out that's theft I give them 14 thumbs down

My bank account was gotten into by ted roof inn. This happened in Saraland Alabama. I had to go to the bank to get all my money back. The woman who runs the hotel told me I could not stay there.

She said I needed to go to Mobile an stay in a red roof inn there. I come home in July and want to spend the night in your hotel and use my points. I did NOTHING wrong. Your office people did.

I want to use my points in Saraland. Thank You for Your Help Debbie Lott

well it wasn't ,after driving 300 miles I was tired ,when I arrive at the hotel at 330 in the afternoon I was informed my room wasn't ready and to check back in 20 minutes,which I did and another person informed me that I could not use my points for a room and the had no rooms available,I must say here that of the four people working the front desk not one knew very must and

didn't want to help me ,so I asked for the manager,after a lot of talking and her calling corporate I finally got a room 2 hours after arriving ,this was my first bad experience.

My husband and I stayed at Red Roof Inn for our 34th wedding anniversary. I went into the bathroom, floor was wet around the toilet. I thought at first it was because they had just mopped the floor, that was not the case, with every flush, the floor was wet.

One of the tissue rolls had been partially used. Only two hand towels in bathroom. Large towels looked so nasty that my husband and I left the hotel before check out time without taking a bath. We felt like something was biting us while in the bed. m.

or so, kids running, jumping, playing and laughing. We didn't get any sleep. I told the guy at front desk, he offered a discount for our next visit. I told him that the discount wouldn't fix the problem for another visit because we will never come back to hotel if we had a 90% discount.…

When I booked this visit, I chose this hotel because it served breakfast. When we checked in we were told that breakfast was discontinued. The whole reason we booked here was for breakfast. When I spoke to manager about being very dissatisfied about it, his attitude was "oh well sorry". The room was acceptable.

Bathroom area was very small. The hallways had a strange musty odor. Won't stay here again.

I spend about half of my life in hotels, due to my job. I overlook a lot of things. This is one I cannot overlook. Home Towne Studios in Lawrenceville GA. Address 474 W. Pike St.. I checked in 1-9-20 and checked out 1-13-20.

There were cockroaches in the room. I told the front office. They said sorry, someone will take care of it tomorrow. Putting my clothes away. The drawers had something disgusting spilled in them. I couldn't put my clothes in there.

Kitchen sink stunk like there was a problem with drain trap. Stains on the ceiling. I decided to take a shower and relax. Shower water backed up and somehow leaked all over the floor. Leaked A LOT. Nobody could help clean it up.

they only had 2 extra towels! Well after that nightmare, I decide to just go to bed. Well, the sheets had what…

Front desk guy was rude as hell i just finished.work an my girlfriend just got to the room i ask for two extra shampoos / my girlfriend wanted change to do wash an for the venting machines no change. I stayed at this same location over 20 times or more it just keeps going down this may be our last time staying here sad way to part ways

Alanna Moody 801 S Main Street West Milton, OH 45383 Cell:937-838-7420 Email: alanna2682@gmail.com

Red Roof Inn 7370 Miller Lane Dayton, OH 45414

RE: Complaint-Poor Hotel Service

To Whom it May Concern:

I am a frequent traveler and have been a loyal customer of your hotel for many years because I appreciate your emphasis on value and excellent service. Yet a 2 recent episodes at your hotel has made me question my loyalty.

During the month of December, I stayed at your hotel on 12/16-12/17, 12/25-12/26, and 12/29-12/30. The accommodation was unsatisfactory in the following ways: 12/16-12/17: I was late in checking out and was awoken in bed about 3p min after checkpuy time by 2 employees in my room, one standing beside the bed and other at the foot of my bed. I felt instantly…

Missing smoke detector in room. Room not cleaned, used chapstick on floor toilet dirty, dirt on floor in first room. Moved to second room cockroach on dresser (alive). Didn’t stay DISGUSTING.

Bathroom tub full of water and was rented it Told front at check inn -I am handicapped She said that is all she can do? Tried to submit photos your online to attach photos does not work need full refund ASAP or I am going to put on YouTube & give your organization a poor Rating on YELP

I checked into a red roof in on hilliard rome road and renner road in columbus ohio and there was suspicious activity near my room. African American guys haging out and they were saying stuff to me. I'm a woman and I was alone and it was night time.

I got freaked out and went to the office and asked to check out. I tired to do it discretely but one of the guys came into the lobby as well and the receptionist who was also afriican american yelled at me and forced me to tell her why I wanted to check out.

she would not check me out so i insisted on getting a receipt or some sort of proof that I was leaving so I could come back the next morning before my flight left for California. The woman conintued to yell at me and the guy from the parking lot was nearby as well.

The woman eventally…

I recently paid for airport parking at "HomeTowne Studios by Red Roof Inn(SEA) Airport Parking". Attached is a copy of my confirmation. When we arrived at the HomeTowne Studio location and presented the confirmation at the desk, we were redirected to a sleezy open lot behind an AutoZone a few blocks away. This is a lot where the attendants (?) don't speak very good English and don't seem to have any system for parking an retrieving vehicles. It's at the back of the property behind some trees with no security.

If this arrangement is sanctioned by Red Roof Inns, it is at the very least false advertising and we want our money back. If this arrangement is not sanctioned by Red Roof Inns, we still want our money back based on the fact that an employee at the desk directed us to the inferior…

Problem #1 happened in the Red Roof Inn in Cleveland/Westlake in Ohio in 2019 September. I had someone from your front desk at this Red Roof Inn call the police on me because they believed I damaged the room, and 3 police officers arrived to greet me outside of my door that morning. Nothing was found damaged in my room, but I was still harassed by police, put on the do not rent list, and evicted from the hotel without any justifiable explanation considering I was not a wanted man as police assumed when they forcibly identified me or threatened arrest, and I'd done nothing wrong to the room. The front desk staff also claimed they didn't have my ID on file, even though it was placed in the system 4 times because I renewed my information every day of my stay.

Problem #2 happened in 2016, and…

I've been staying with Hometown Suites, Redroof Inn now for 6 weeks, as I am working in Conyers, GA on a large commerical building for Face Book. I've never had my room cleaned (in five weeks) My shower current has MOLD on it. The floors are fifty The mattress cover is fifty dirty I have all kinds of bugs in the room I was promised, after 4 weeks I would receive a discount on my rent. NOT

As I am working 5 ten hour days and Sat. doesn't leave me any time I will be looking forward to a reply Terry Rice rm 117 260 222-3909

So I arrived Nov 2,2019 the comforter on the bed closest to the door was damp, the phone didn't work there was a light bulb missing from the lamp by the bed the outlet didn't work the heat didn't start to warm the room up until around 2:30 am. I wanted to leave but because the location is good for my job I just stayed then I was told I have to stay until Nov.

7 2019 I wasn't not happy because of the condition of my Room I called the font again an they sent the tech to fix the phone an put the bulb in he was very impatient an rude he didn't clean up behind him self an he tried to leave the door open when the heat works funny. I am suppose to do another week but I'm not willing to pay $400 plus at a hotel with poor service.

On top of people loud an always outside the door late at night…

The room was filthy. Didn't look as if they ever cleaned. I called the front desk. They sent someone down with a wet mop and mopped the room. They didn't vacuum or clean the nasty bathroom. They were rude when it came to checkout.

It smelled like people were constantly smoking weed outside of the door. It stunk and was nasty.

I checked in 10/14/2019 (Monday) with Departure date of (10\24\2019) Thursday confirmation # 812-464741. On 10/23/2019 I called front desk and spoke with young lady to verify my departure date because I lost my copy and she informed me it was 10/23/2019 at 11am.

I was confused because I thought it was the 10/24 but the lady assured me it was the 10/23. On 10\23 I checked in again 10/23(Wednesday) with departure date of 10/29/2019 (Tuesday) conformation #812-272522. I later found original receipt and saw that departure should have been 10/24 and that is when I realized I was charged a day that was already covered.

I informed General manager Pragnesh Patel of the situation and requested that you would give me credit for an additional day and that he didn't have to give me a refund. Mr…

4350 commerce rd 23234. We were given room #251. I took the broken handle to the office the clerk gave us "the last room". Room #256. Room 256 was horrible. There were large active bugs crawling around on the walls.

We were in the last room. We killed all that we saw. We were tired and wanted to get some sleep. But then tried to lock the door. Door would NOT lock. Needless to say we did not sleep well knowing door would not lock.

When we woke, there were even more bugs crawling around. I came back from the bathroom, there was one crawling around in my sheets. We decided to leave right away. Brushing my teeth, one fell from the ceiling into the…

My wife left a sterling silver necklace, with a double heart charm on the night stand on 10/22/19am, when we returned to our room it was missing. Informed management, and he dismissed my complaint as impossible. Someone on his staff had to take the item.

No one else has entered our room.

There was absolutely nothing that I like the hotel. The bed sheets had spots on them, the room had a bad smell. The face towels were thin, when i took a shower a spider crawled into the shower, there was only one light in the room, the carpet was old.

Red roof inn in Farmington should either close down or at least update and go behind the staff to make they are using clean sheets. Never ever again will i even stop in for direction. The lobby ac was on and it was freezing.

There are no stars here to be given.

I booked 1 night in Vallejo Ca and they charged me for 2 and refused to give me my money back!! That is a $123 loss out of my family’s mouth!! I will NEVER have anything to do with this trashy place again and neither will anyone I know!!!

I stayed at your Red Roof Plus on Plymouth Rd in Detroit, Michigan recently and have never had such poor customer service. I checked in on October 13th and checked out on October 16th. When I checked into my room, the toilet ran continuously and never stopped.

My husband was in U of M Hospital so I left very early the next morning because he was having surgery so I didn’t get a chance to stop at the office and let them know about the toilet. I got back to my room about midnight and the toilet was still running and wouldn’t flush.

I called the office at 8AM the next morning and was assured that they would have the maintenance man take care of it. I got back to my room at 6PM that night and the toilet still wasn’t fixed. ” Are you kidding me ?!?!

I told him I wanted it fixed that night…

Are parents reserved room for us.when we come to get the hotel the front disc lady was so mean and was so hot we give her reservation number they won’t help us making hard for us to get to room we have to call are parents to sand them reformation they have it won’t give us room we so tierd we drive 17 hours and this girl are mean plz email me back we have problems

ABSOLUTELY filthy conditions and got bit by spiders and other insects,maybe bedbugs, also paid an extra 3 days to stay there so I didn't bring home anything because I am a CAREGIVER for a elderly man.. I have never saw such horrible things.

I made a complaint with the property manager and he moved my room and the same thing happened but worse, I have the photos. I can be reached at248-845-7504. I was told I should notify the Health department, but I will give it 1 day for your response.

First off manager came outside to our vehicle in front of other guest and straight no hi how are you nothing just attitude asking if I had reservations like that’s anyone’s business out front of that motel other than mine and my wife’s. When telling her I had no reservations was trying to make some and would talk with her inside about my information, another lady walks out which is the manager of the hotel she claims.

She proceeded to tell me after telling her I’d discuss matter at the desk not the parking lot that we could stay tonight but after she would have no other rooms available. So I tell her that’s fine let me unload my car and I’ll be inside.

I’ve stayed at the Carney’s point NJ location plenty of other times before considering I’ve done a lot of work in the area. Always had a…

Room dirty and bugs even after 2nd cleaning. Also not helpful.

Also when we had a accident locking keys in car with my baby’s and cell phone in car they refused to call 911 for us and we had to flag down a person of the street to calll 911. We will never go the the red roof inn again in lancaster

Room was dirty. There was a dirty sock on floor upon arrival in bedroom. Hair in the bathtub. Mold in the freezer. Dead bugs in floor. I cleaned the bathtub. In the morning I went to front desk and asked if they could just make sure the room got cleaned because it obviously wasn't if housekeeping missed the sock in the floor.

The lady wrote it down, wrote down where the sock was and said it would be taken care of. We left for the day and returned. Sock was still on the floor. Bugs and mold still there. We always stay at Red roof when we travel and this by far was the worst room we ever stayed in.

We had even stated at this hotel before is why we returned. We will not stay again due to the fact that I just nicely asked to have the room clean and they failed to b do so.

com I'm not going to stop with this one until I either get my money refunded or get some free nights out of this this is horrible I never felt so ripped off of my life

**Drug Den -- Gangsta Hideaway - Stay AWAY**

**HEROIN NEEDLES FOUND TUCKED UNDER MATTRESS**

**I cannot give less than 1 star or I would**

Booked this room thru Hotels.com and paid in full for some guest coming from out of town. The guests checked in and all seemed well until a thirteen year old child found Heroin needles under the mattress!!! I called the hotel and spoke with Christy (sp) who said she'd have manager Bonnie call me -- no one has called. Seems this is the type of clientele they prefer - I hate I wasted my money on this DRUG DEN!!! I called Red Roof Customer Service and that help wasn't much better. 1 hour 12 minutes on hold -- I have attached a photo below. I am livid that a place that claims to be "family" friendly - doesn't check their rooms better than this, I am just…