Red Roof Inn

Covered in roaches, from the day I moved in until the day I moved out. Front desk has horrible customer service skills & are very rude, drug addicts outside on a regular basis. Drugs sold on the property. Couple arguments on a regular basis.

I wouldn't recommend a soul stay here bc the people running the place don't deserve the money.

Stayed in Harrisburg PA on March 29 onour way to Florida. Our room #227 had what appeared to be a sewage back up in the tub of which we never even used. Complaint made to front desk in morning hoping for some compensation but to no avail.

I have the pictures willing to share with you. I trust you will address this matter and reimburse my credit card. Thank you

The first room the air when cut off no hot water and holes in wall second room there was mildew and the air conditioning was open with no filters there was no phone and bathtub had bugs and was dirty. The manager contacted me with bad attitude and told me that I stayed over 5 hours, which I checked in at 3:50 and after going thru rooms I left about 6pm.

The was trending to another customer and told me to call the 800 number for my refund. She had to check me out after she got done with the lobby customers. Oh yeah the first room sink only had cold water too

We booked a room at your motel in McKinney, Texas for tonight 04/15 and tomorrow night 04/16 checking out 04/17. We were up all night last night and traveled 12 hours to get here. We booked a room to sleep.

We checked in and was given room #107. We settled in took our showers and crawled into bed when we started hearing loud music. We thought it was a car out in the parking lot. When it didn't stop we opened the door to find that it was apparently live music at the restaurant next door.

After it went on for a little bit I went to the front desk and asked them how long this music would go on. They told me 12-1am. Imagine our surprise to have checked into a room to get a good nights sleep only to be met with such loudness, nobody mentioned a thing when we checked in. The front desk man…

Stay 4 days they somehow got two $100 deposits from me and they kept both of them saying I smoked in the room because my wife dropping ashtray that she uses outside in the room before we left everything was picked up but the ashes but they used that to say we smoked in the room nothing burnt nothing smell like smoke nothing else the first night we were there the room had no microwave no refrigerator no coffee maker no nothing still charged the same amount of regular room

Me and my disable daughter is renting a room at Redroof as of today. From the time we arrive Marinda (employee) stated for me to reserve a room early doing the week of April 21st through April 28th, due to schools/colleges due to graduations.

This morning Sunday April 16th she says to me that I can't book a room due to them all beenr eserve. At this time me and mg daughter is homeless and need to continue forward in renting a room. I'm trying my best to get into a permanent home for us.

I stated to Marinda that I would be filing a complaint she stated that she didn't care and for me to do what I wanted to do. This was very rude of her and I do not want any conflict. Please advise. Thank you Irene

My flight was delayed due to no fault of mine and I did not make it to my reservation. I called them as soon as I knew my connecting flight was for the next morning. The hotel was mot going to Provide any restitution.

I reached out to the corporate office without any resolution.

Mike the manager at the Hilton head location is very unprofessional and should be reevaluated because he doesn’t portray any manager qualities….and he curses at employers

Room is dirty, bed clothes have blood stains and cigarettes burns on them. The floor is nasty. The walls are nasty. The shower has black mold growing in it. The bathroom light cover is missing. The smoke alarm started chirping at 2:00 in the morning and will not stop.

I called the desk and was told that they couldn't do anything for it because the lobby was closed.

I am currently from Florence sc I have recently moved to north carolina I booked a hotel room at the red roof on 52 and NO WHERE ON THE WEBSITE OR ANYWHERE ON LINE does it say anything about not renting to locals well when I get to the hotel not only do they not refund me my money back nor do I get a room for one night and just bc my id states that I live in florence I can't get a room like that's bull crap they could at least rent me a room for the night considering they already took my money if I could give no stars that's what I would do I will be contacting corporate and

anybody else that I need to

⚠️⚠️⚠️BED BUGS BED BUGS BED BUGS BED BUGS BED BUGS ⚠️⚠️⚠️‼️‼️‼️ BED BUGS DISGUSTING⚠️⚠️⚠️BED BUGS BED BUGS BED BUGS BED BUGS BED BUGS ⚠️⚠️⚠️‼️‼️‼️ BED BUGS DISGUSTING

There are cockroaches all of my room! It's absolutely disgusting!

This place is nasty! They overcharge and every ice machine is out so I ask where can we get ice and the guy at front say sorry not my problem! These people are so rude!

Also talking to housekeeper today she told me that the owners don't even furnish cleaning products to clean rooms if they get cleaned they have to buy everything out of pocket! They won't even buy a mop or broom! They are also to save on money if the beds look clean to leave the bed sheets on and remake it!

They said that they dont know why the rooms have busted mirrors broken beds etc because they have rooms full of new stuff they just won't replace things! I think we need a class action lawsuits soon! And these workers do also!

These people come here buy up all our buisnesses take our money and they charge extra on our…

Shit hole and theives

Stayed at the Redd roof in monroeville Pennsylvania and was charged 200 for smoking in the room and I was not smoking I was told I triggered a sensor but my husband smoked outside on the balcony and when he came in the room it was triggered that has to be the most sensitive alarm I would like full reimbursement of my charges for the smoking I was not smoking in that room and

when I called to speak with someone at the hotel know one would pick up and in process of trying to speak with someone at cooperate office

First the keys do not work to enter the building. Had to send a family member around to open the door for us, & after making a complaint was told that one of the other doors doesn’t even lock because people are putting rocks in the door to prop it open.

Then the keys did not work to open our rooms 75% of the time. Had to go down to the office twice to get the room key recoded. Then we did stay here for the pool, since we have young kids.

But when we brought them down people were partying/drinking/ and being extremely inappropriate..

I stayed at this establishment from 04/02/2023 to 04/02/2023 Booking number is 591996558 address is 915 South Bluff Street St. George UT 84770 United States I could not even walk from shower to the bed without my feet turning black from the filth in my room, I tried to get help from the maid who i gave 5 dollars to so

the floor and the microwave and the rest of my room could get cleaned and it didn't even get swept, the microwave had a milky frosting like substance and a yellowish looking cream in it and that remained there for the entire 3 days.

I tried to get help from the manager the evening of the 3rd and he assured me it would be cleaned and still nothing was done, not even a light cleaning, the floor remained filthy as well as the microwave and the rest of the room. I have pictures…

The room smells bad, it's roach infested had to remove all of my items and roaches were crawling all over my food. Two members of the staff are very mean, and will not furnish, soap, and toiletries when asked maintenance worked all through the night starting at 11pm and he just walked in my room. I am scared to remain here because they are so angry.

I'm a guest in room number 328 and my heater is broken so I went to the office to let the office staff know and was told there was nothing they could do so I am now forced to warm my room with the oven which is a fire hazard.

I’m currently in house and still having problems. —-They deactivated my RediRewards and I had to call to have them activate it again today April 3,2023 —-They removed my email so o couldn’t check into my account both of which with out notice .

I’m still missing points for the week of 3/14/23-3/21/2023 I am disabled and had at least 3 women who was very confrontational on the phone and one lady hung up on me . I’ve been in house for 2 months and they still getting them wrong !

) was horrendous. Poor English. Rude. Horribly disrespectful to two employees in lobby. Room was dirty; red substance smeared on floor. Manufactured wood flooring was slick; cleaned with substance that left a slippery feel. Old, worn doors. Sheets were rough.

Hair dryer had been pulled off the wall and gone. TV remote control only half operational. Wall heating unit did not work; blew cool air continuously. Office foyer had a sign to “ring bell for service”. It was 12-15 minutes before he arrived from outside, accompanied by another employee.

While waiting, another customer came to complain that her defective smoke detector had been replaced but it was simply delivered and she was told to put it up herself. com for $98. Upon arrival was told that room wasn’t available and was charged…

I stay at the Red roof inn San Antonio airport & I have a issue with Terri one of the workers here she has not only threatened my mother but now she is coming after me & my home here just because my mom put her in her place when she was very disrespectful & rude to her on April 1st 2023 when my mom drove all the way from Florida with her service animals she had a reservation & was approved for the amount of Animals she had when we both spoke to the manager Kathleen My mom wasn't rude nor agresive to her & now I feel like she's attacking me & my Room just because she knows she was in the wrong for the way she treated my mother & the fact that someone who acts very disrespectful towards guests are working in a hotel is just unexpectable like come on & the manager allows it to happen but…

Bruce Miller and I reserved a room at the Hometowne Suites on Black Canyon Highway in Phoenix AZ from March 14 to the 21, 2023. The rooms we saw on line looked very nice. That is not what we got when we arrived. The room we were in had a broken bathroom door from being kicked in, the smoke alarm was hanging by the wires in a cage from the ceiling, there was an electrical box on the wall, the rack to hang our clothes on was broken and the floor was filthy. We had no cleaning during our stay and we had to go to the office every day to get clean towels.

I have pictures but cannot send them We were very disappointed with the service from some of the staff.

The power went you on Saturday March 25 @ pm. I went back to Red Roof on Sunday because I wanted to see if they had the power back on. They did. So out of the kindness out of their hearts they have me Monday night Comp.

and these people, who know nothing about hospitality, couldn't give me a late checkout til around 1pm or 2, they wanted to sock it to me and charge me another 1/2 day.. Now here I had to leave the Red roof, spend about $100 in cab fare and stay at another hotel, costing me another $175 that I should not have paid for.

That Saturday and Sunday night I think I had to fork out at another should be paid by Red Roof, plain 7 simple. You guys caused me endless aggravation and you need to make it right. The hotel itself didn't really offer me anything, they just made matters…

On March 1, 2023, my daughter and I were traveling from Orlando, FL, to Jefferson, SC. On I-95 North, there were several potholes, and my daughter ended up with a flat tire. It was around 4:00 am, and we had to find a hotel with vacancies in Santee, SC (the next major city).

Red Roof Inn had a vacancy, and we got a room around 5:00 am and requested a late check-out at 12 pm. We were tired and had been moving and packing all day and had been driving for 6 hours before the tire incident.

When we arrived at the hotel, we rang the bell for several minutes before the clerk came to the desk, He probably fell asleep, and he did not speak English very well. We checked into our room (#130) see Conf #:382-570199, and when I checked the bed, the bed was totally disgusting.

When I pulled back the…

I am a working woman who has fallen into homelessness. I’ve been staying at the red roof inn in Trevose from Jan 2024- March 2023 . I have had people walk into my room while I was decent, someone walked in while I was sleeping and was bent down to the ground as they entered my room , which startled me . I said Hello!!

And they snuck right back out. I’ve had the manager open my door while I was using the bathroom. When I came out of the bathroom, I noticed the door was opened . I was not totally dressed , but went to see what was goin on.

He proceeded to yell at me asking me did I pay I explained to him that I just left the office a few mins ago . He yelled at me aggressively asking me When! When? He then called the office and the told him I just left the office .

He was in the office…

Red Roof inn plus Tampa. FL. WAS to get refund of $650. Only got $340. com 913 433 8721

I am a current guest at Red Roof Inn located in Dothan Alabama. I have been here for a month, as Priority Veterans has placed me here while I look for a permanent place to live. I had friends that would come visit, but management has told me that I am not allowed any male guests, only a woman as the female manager put it. I don't do anything wrong. I feel that if I want to have a friend over to visit it shouldn't matter. The room is paid for by the week. I don't want to cause any trouble for anyone by talking to a lawyer about this. Please look into this for me. I look forward to hearing back.

Respectfully, Robert Stults

Worse hotel chain ever. Red Roof Tampa Fairground Casino. Properly trashed inside and out. Room I stayed I had to go get cleaning supplies and clean it myself. Couldn’t bring food into room because of bugs. No phone, alarm clock, tv wouldn’t functioning correctly.

Used sex toy under bed. Sheets stained and torn. No toilet paper, toilet seat broken. Used soap in shower. Rugs filthy. Rude staff. Security guard advised not to leave anything in the room. Key had to be reset nightly. Steps to upper floor in need of repairs.

Bunch of liars . How you going to steal back my rewards points that I earned I'm military and I transferred here and to Temple and I stayed at your hotel for 3 months three whole months thousands of dollars and

you're going to take back my three free days because I didn't use them in time y'all a bunch of darn liars that is I never ever recommend any of my military friends ever again and this is so convenient next to the VA but I'll tell you what I I will stand up there with a sign saying that they free load people out of their free nights because I earned three nights and

because I didn't use them in time will you have no problem me paying 3 months though thousands and thousands of dollars for 3 months and crap service from the maids and I can't have my three free nights you going to…

Book 4 nite at red roof in moss point Ms and they only give me one towel to shower with for four day. Ever time I ask for a towel they say they don’t have any. A person have to take a shower morning and nite.

Can’t be disgusting and use one towel for morning and nite. This is so ridiculous and disgusting to expect that . Do better either get more towel r wash all the dirty towel. The least you can do is give me a towel each time I take a shower.

Won’t give me a refund so I can switch hotel either

I have been a red Roof member since 2014 , this is worse stay we ever experienced .We are seniors and did not know area or we would have left , There was blood on comforter , hidden but seen , big live bugs , dust all over , filthy taps and bathroom.floors were sticky.The wifi never worked , drug addicts asleep on steps , loud music from a group of men nextdoor, hope no one ever has to experience this room 212 March 1st 2023

Upon check again we were given a room where the TV had no cable. I called the front desk and the lady working said she would have somebody up to fix it. No one ever came and I went down to get some tape and she said she didn't have any Scotch tape..

when I asked if we could get our Roots changed she said they don't do that, and if I didn't like it I was free to leave. I was there with a friend and yes I am homosexual, I believe that we were discriminated against.

One other thing that spoke detector was missing a battery. I have pictures for proof

My suster and i had made reservations at Red roof collage park, MD. Just horrible. Dirty, smelly, the white ? wall had some disgusting stains all over. Same for bedspread. Bathtub dirty. We just simply could not stay there. Cancelled and left immediately.

Also when we first arrived ladies at the reservation area not cordial or welcoming. We should had known something was wrong by their attitudes. Just a terrible experience. No stars at all, the place should be closed down.

Ordered a wheelchair accessible room did not receive one got the premium package to include a spa tub did not get one paid for it tho and the wheelchair barely fits in the room no space to move check in was unfriendly and impossible to hear anything wouldn't take cash after asking and making sure they would before booking very unimpressed with the room and service 0 stars out of 5

I am currently homeless and had to stay a night in one of your rooms in Vicksburg MS. I have never experienced such bad customer service in mu life! The cleaning staff was extremely rude and when I asked to use their restroom the staff called the police on mevfor sitting on the bathroom floor, my question is how did they know I was sitting on the bathroom floor it was a single room.

Sounds kinda suspicious to me.

They charged my card 476.00$ and were rude never checked in cause I went to the hospital

Rude, accusatory, tactless desk flunkie at 6 this 3-6-23 morning. I've fired employees for less. NEVER will come again And will make sure others won't.

Checked in on 2/28/2023 into room 319 went in room took a shower and left some belongings in room then left to return and found out my room was rented out to another guest. Management never returned my belongings and destroyed all evidence of me even being in that room including my receipt I had showed them which they kept. ALSO REFUSED TO EXTEND MY STAY AFTER 6 DAYS OF STAYING DUE TO MY EXPIRED ID.SAME I.D I CHECKED IN WITH.

My complaints are not limited to one but many complaints and problems with your companies disregard to policies and procedures during in which an emergency situation was not handled properly by your companies staff, and misconduct and abuse of authority has been used at the location where my partner and I have been residing at for the past 3 months.

And now after they have been confronted with the unethical and improper care to our situation we are now being scrutinized and treated in discriminatory manners. One example is the fact that after our belongings and room was improperly cared for after my partner was medically ambulances off the property while being a guest here at the Tacoma hosmer st.

Location many of your staff and loose stranglers around the property as well as other guest…

As of February 3rd Patricia Johnson fell in the Red roof inn bathroom which the room she stayed in was 121 water was all on the floor from a shower head that kept on leaking water all over the floor the drain did not take the water down it proceeded to get higher you proceeded to go into the bathroom to use it turned around slipped and fell injured her left side her neck her back her knee her ribs her arms migraine headaches she went to the hospital memorial medical center in Niagara falls New York then

she had to go to a rehab nursing home to be rehabilitated to walk she still having difficulty on her left side pain everyday suffering migraine headaches have to have help to get in and out of cars or house Patricia Johnson suffered from this injury and this accident she do have the room…

We are staying at the Red Roof Inn located in Kingsland GA. As I write this it is currently 4:30Am on 3/4/2023. We have complaint 2 nights in a row there are multiple dogs barking in the room directly next to our room.

The front desk has told us they cannot do anything about it. The owners are not in the room. My family has not slept in 2 nights. The front desk has told us there are no other rooms to put us in.

All nearby hotels are booked. otherwise we would run away from this place to get some sort of sleep. Your pet policy states WELL behaved pets and pets cannot be left ALONE IN THE ROOM. We are expecting a full refund for our stay that was a complete nightmare to say the least.

We have full recordings of the dogs barking with time stamps and also pictures of all the cigarettes…

The man at the front desk who has hung up on me, called me names, fraudulently charged my card and threatened me has done so because I am trying to check out at a distance. He claims he has worked there 22 years.

He claims I cannot check out. Jim? Shame on you for being beyond rude, insulting, threatening and completely disrespectful. You need serious help. Your personal issues shouldn’t be taken out on the public!

On 2-25-23 We called about a room in Kenly NC and was told $79. for 4 people we get there I ask for my CDL discount which should had taking it down to $59 plus tax because I was told it was $20 discount for that I was charged $99 I said theres noway it jumped up that much was told being charged $10 a person That was not what we were told when we called I asked numerous times for my money back but was refused.

We went out to eat and was told that was the worst place to stay because they rip you off also was told that by the Truck stop also I had driven all day to meet my family there so we could go meet our new grandbaby we got in late and was just going to sleep and get up early which we did and left early.

These days any discount is appreciated but a $100 just to sleep and thats all is…

Hello my name is Holly pierce and I paid round $289 for a whole week at red roof inn in Madison heights,mi and only stayed one night because the manager there came up to the room and just bagged in hitting my bf in the face with the door and I was half undressed when he walked in and he tried to say we were smoking in the room and

we wasn't we smoke cigarettes outside but we smoke vape pens that's it. The manager was beyond rude and disrespectful would even give me a change to speak without interrupting me. I am writing in regards of my money back or I'm taking this to court cus this is bull crap what he did and was ride about it.

I'm homeless and have nothing I gave them the last $300 I had for a room for the week and this is how I get treated by a red room inn manager. Something needs…

This establishment is full of homeless and drug dealers the management takes no responsibility for the duties they are responsible for you can't reach the front desk and if you do they tell you to call the police won't be staying with you again we paid too much money to deal with this we found a syringe in one of the dresser doors and old food under the sink please call me I have many other complaints to discuss 330_641_0667

from my understanding I tried to apply here to work and was told I could NOT work here if i resigned here she’s very rude woman she gets upset with us customers if we call up to the office and she has to do her job she’s very spiteful and I will be uploading the video of her being very unprofessional and rude to me and others she hung up on and

told a few people out she’s trying to get me kicked out the manger Ben is unprofessional he allows people he’s cool with stay out here for free folks out here that owes $700 dollars and they are still here but me and a few other customers gets harassed at 7-8 o’clock before check out over a room I know a couple that’s out there and they are literally Harassing them they have a baby on the way he constantly knocks on their door at 8 I have been…

Dead bolt latch weak, bathroom door won’t close propermy, back of the remote missing, batteries mistakes and tv unplugged upon arrival. Neighbor two doors down has been a noise disturbance for the better part of an hour cursing and belligerent. No on-site security noticed. Front desk call.

I feel unsafe compared to the Monroe location.

Had a spill on my bed , it was soaking wet. Asked front desk if I could get it changed . When questioned about the bedspread ,I was told I could get the tomorrow . Returned it to the front desk to show was threaten by the young man "I will call police and have you put out.

I have never experienced any behavior like this from hotel staff

Hello, I am currently homeless on January 26. The Salvation Army paid 10 days for me and my two little girls to stay at the red roof inn. There was a day that one of the employees smelled something coming from my room and they called the cops.

I was very cooperative compliant. I could even think there was even like a little police report. I invited officers in to walk around check my room, they smelled nothing nor did they see anything and or find anything that that was suspicious and I was able to stay and

the cops told them that it wasn't coming for my room fast forward week later my 10 days is up with the Salvation Army paying for my room I wanted to stay there, so I had to check out and check back in I had applied for a credit card and spent my last $1900 on a room for the next eight…