I purchased a Sofa/Loveseat from Rent-A-Center with my Bank card. They continued to use my card for something I did not purchase. I went into the store located at 4012 Fiesta Plaza, Tampa, Florida 33607-6818. I told them I didn’t make another purchase.
They said it was a bed and it was a mistake. But they still deducted from my bank. Someone in that store is using people card for personal use. This has to stop.
I am currently a customer of the Kittanning pa. Location. 00 payment that was supposed to be set up on my bi-weekly payday. Which is 1-2-2023. Renee that works at said store would not help me with any payment options to help with nxt pay day.
Instead she automatically demanded to schedule a pick up of merchandise. Is this seriously how you train your employees to treat your customers.
In November 2022, I was looking to rent a PS5 console for my son. I normally do business with the RAC in Quincy, Ma on Hancock St, however at the time they had a waitlist for the PS5. I then filled out an online application for the PS5 with the RAC in Brockton, Ma on Belmont St.
A few days later the RAC in Quincy informed me that they had a PS5 for me. I had informed them I had submitted an application with the Brockton store. I was told it was okay because you can only do business with one store and everything would be fine.
00 taken out of my account from RAC, but the Quincy store calls me and informs me I missed a payment. 00 was withdrawn. I later discovered that the Brockton store was the one who took the money even though I NEVER received the PlayStation from them.
I received the…
I recently moved to Johnson City, and was looking to get a washer and dryer set from Rent- A- Center. I called and spoke to them, went through the application process, sent my most recent check stubs, and my references, but was told they HAD to contact someone at my place of employment, to verify I work there, and
ask them questions about what kind of person I am, how much I make ect. I have worked with Rent - A- Center in the past, and never once was there a need to contact my employer for any reason.
This request was not only completely invasive, but ridiculous, and 100% unnecessary, as they already had proof of income via my pay stubs. I even offered a phone number that they could call to verify my employment, and income, but, was told it had to be a real person like a super or Co-…
This complaint is on the Dubuque Iowa location. I lost my job oct. 10th 2022 and i understand I've missed a couple payments. I've recently started door dashing which is starting to pay.
However I've paid $100's if not $1000's to date to the company for products but when a truck comes to my house and my kids answer the door and tell the RAC people that im at work and i didnt answer my phone after my kid told him for the third time and they firmly say they aint leaving and then block my front door with their truck completely scared the crap out of my kids!
Im beyond pissed and i want to know who this guy is! Ive been doing some research myself and not only are these action uncalled for but your employee duscussing details of my business dealings with you guys to a minor is a big fricking…
Very disrespectful they came to the house 3 times in one day after they was told the first time I was gone to my mother's that my grandmother was bad off I wouldn't be home for several days and when they came my mother in law was home they beat and beat on the door so I messaged the supervisor and told him I had a door cam so now when they come they beat on the basement door and
the door on the front they want go to the door where the camera is but they dint know I have a camera on all corners so I see what there doing and after she told them I was gone they continued knocking and tried to open the screen door.
I'm debating shari g the video footage with the local news this has become a problem
Uncleaned furniture that reaks of cat pee that has bought in a NES if flies. I called the sore manager James Yakimoff to discuss the issue and nothing has been done as I was told prior to my contract that all furniture had been cleaned which isn't the case.
Also pick up was expected almost 2 weeks ago and the furniture is still here @ my home and payments are still being processed. Short version. Unable to upload file due to your faulty system.
I belong to the office on Blackwood Clementon Rd. NJ I have been a member for years have a house full of paid off items. 00 they keep calling do not like the attitude. Angela Harrell 692 Tara Drive Sicklerville NJ08081 609 666 9657
Manager at 312 East side Blvd should not be in this position. You need to call me 9188754100 to discuss the issue!! He is not professional or educated in your policy's. I'm considering contacting my attorney you can reach me anytime. Thank you Rich Mejia
Very poor customer service I was told I can pick up cancellation paperwork and get a refund because the manager Named Dave didn't text the information like he said so I went up to the store the employee there African-American girl with short braids got smart with me cussed me out called me all type of names then she called Security on me simply because I was asking her when can I pick up the paperwork cuz she didn't know how to work the computer and then once the security guard came in then
she started saying she said that she felt like I was a threat can you please escort her out of the store I'm like what are you talking about I'm asking about paperwork that I'm supposed to be picking up and you talk like you can't wait to computer what do you mean I'm a threat then after that she…
At the beginning of November I put a work order to have my dryer serviced in Michigan City, Indiana. As of this day 11/22/2022, my dryer has not been fixed. Nor Has any whirlpool tech tried to contact me or set up an appointment.
The store has told me they have tried to contact whirlpool by email but they said to me that they are having a hard time as well. I do not understand why I have to write a review for corporate to even look into servicing my dryer.
I am very disappointed in the service.
I was asked if I needed anything I told her a couch Stephanie the mgr sent me a pic of a couch that I liked I told her I will take she sent me the contract I signed and sent it to her 5 days went by no couch so I called was speaking to a employee and she couldn’t find nothing on couch so it still hadn’t been delivered please check my account 5 years paying every time early never been less than $400 a month check me out ok is it time for me to find another company like AArons u tell me or get Derrick to calll me 8434595085
Your company really needs to know whose working for you guys I've never felt so mistreaded in my life I have $160 left on my account to pay it off I've asked numerous of times to send an invoice to my email address so I can keep up on what I've paid they're refusing to send it saying they have no way of doing it so I went online to my bank statement and it has all my payments and
then I went to my account for rent a center and it shows $160 is the remaining balance but the credit manager says otherwise he gave me 3 different payments $150 $200 $245 and if I do not pay it in full I would have to pay $400 I feel as though he's cheating me now and in the beginning of this year I came in contact with covid I called to inform rent a center that a payment will be late due to my illness they…
So you’re telling me that you want me to pay for something that was returned and resold and if the manager claimed I owed why wait 5 years to tell me and I just previously rented from you this summer but returned the item because I no longer needed it so now something doesn’t sound right to me at all and if I could of gave zero stars I would of.
I have been a customer for over 3 years. I started with the Midwest City, OK store. I am now with the Del City, OK store we switched stores for many reasons. I rented a portable AC that was used and I made it clear the we wanted a new unit and was promised that we would get one, but never did!
In the meantime, we swiched to the Del City and ended paying it off, even though it leaks really bad and no one wants to seem to help us. The Del City store keeps playing games and not making this whole situation right!
We get the run around each and every time we call or go to the store! I cannot make this weeks payment because we had to call someone to come look at it! By it leaking, it is warping my hard wood floor and will have to probably have to replace that part somehow!
This is the worst…
I am past due on my account however I always make my payments when my check deposits. This particular RENT A CENTER calls from various numbers and don’t stop calling. Today was the last straw when I came home to my apartment and blue letters were posted on the elevator and in the hallways with my name on it and my apartment number.
This is very unprofessional, dehumanizing and embarrassing. I was contacted by my leasing office and I have a violation of my lease because of this. Please contact me in reference to this matter.
I was approved for a set of 4 tires in ur concord NH location and after I set up the account and was supposed to pick them up the store manager Ashley Rondeau the managervwho we found out is a convicted federal felon with drug charges. She is very nasty and rude, she is now saying that I'm not able to get the tires because of a personal issue she had during her prison stint with my ex wife. This is completely unprofessional
I purchased a tv from your east berry store. It was not delivered on the day attended and once we did receive it a day late. They brought it in plugged it up told me it maybe in shock from the drive and less than one minute it cut off.
I called the store and informed them and they were suppose to send someone out and never did. I’ve been waiting on them since Friday 11-4-2022 and still no tv. I keep getting promised today but it has still yet to come.
I have always paid my agreements with RAC. I've bought a few items thru them. I'm only 7 days late, my husband had a medical emergency. More meds and missing work are why I'm late. I told your rep that and she said she's taking my bed because I'm late.
She wouldn't work on a way I could pay her within 10 days. RAC on prospect in Champaign is the store. I find it difficult to believe in the day of social posts, that a company would do this to two disabled seniors.
I gave my opinion concerning “auto-pay”, which per corporate customer service, was said to be optional, according to the store management, it is supposed to mandatory. ” He proceeded to say, “the store honestly”. Then tells me that he “HAS “ to make a notation in my account that “we” had the conversation and if I’m late 3 times I WILL HAVE TO DO AUTO-PAY, which sounded like a threat to me because I had said “no” to it in the first place.
” He said, “no ma’am this is not a threat I’m just telling you that I have to make a note in the account so if you’re late 3 times you have already been told” At this point I’ve had an account with this company since February and have paid off one of the products I got that was supposed to have been “NEW” but it was used and missing the remote, the other…
Manager very disrespectful, when trying to solve a problem with her she says I’m the manager what she says goes, and she says she have no supervisor. Had to find corporate online
The rent-a-center has the worst customer service on the planted. You had two deaths in the family, also, was laid off. They will not work with you at all the delivery man put people in your business. etc........ DO NOT RENT ANYTHING FOR RENT-A-CENTER.
The one in Marrero, Louisiana you tell them that you coming on a date the call you every day leading up to that day. This is not even cool at all.
If I could give them 0 stars I would. I like rent a center the company allows people basically an opportunity to have things they would normally have to pay for in cash how ever since 2020 when I first started my first agreement at 71st an Jeffery the entire staff minus delivery guys have been horrible experience.
I called today to understand why my due date was offset by 4 weeks when i started it was 10 to start mind you I paid off my first agreement with them and they tacked on an extra $100 I said then I would never work with this store again.
So by the time I got my items I was 4 weeks later and it was time to pay again which made no sense since I was under the impression it took so long because they had to order the furniture and when I called a week prior to receiving my items to…
The manager of the store called me names like faggot and bitch and was threatning me at the flamingo plaza location in Hialeah fl …I need help to see who I can call about this !
I went into a rent a center in Fairless hills Pa the store manger after asking a store associate a question she walked over with an aggressive tone and started yelling and at that point I questioned her on who she thought she was speaking to then screamed in my face.
She is extremely unprofessional and out of line for speaking to a customer in such a manner and as no right being in the position she is in. If actions is not taken I will be obtaining an attorney and I will make sure that matter are handled
I have been paying on a used washer/dryer set for almost 2 years. It's close to being paid off. For the last SIX weeks, my washer will not finish a load of clothes. It keeps saying "OFFLOAD" Anyway, it takes all day to get one load washed.
I have to keep rearranging the clothes. I have a large household. I have to wash everyday!! So, I've been go going to a laundromat to wash our clothes!!! I've been telling RAC for at least the last 4 weeks that I need a replacement or I need this one fixed!!
They keep promising, but never deliver!! I'm fed up with them!! I will NEVER but anything else from them again!!
I had rent a living room set, end table set, rug, lamp, and recliner, a king size bed rail and gaming computer to work from home! Your rude ass manager at the store on Harrison blvd, Gastonia nc kept telling me the recliner,rug,lamps was on the truck an I will received them the following week after I took home the other merchandise, now I was calling every week asking were is the recliner rug lamp that go with the living room set, what they say it’s on the truck it’s been over 3 months they kept saying it’s on the truck, never did received it!
So I told JOE to come pick up the living room set and end table set since I never did received the recliner, rug, lamps cause this couch look ugly with out the other stuff, an I told him I would keep the king bed rail and desktop an pay those two…
00. A few month later, my " new " dryer stopped heating up to dry my clothes. On 9/12/22 I contacted the location, silver city NM, and told Elizabeth. , Brian, and give me a return call. We'll, no return call so on Sept 22nd I called the location. all at lunch.
Left message to have her call me. She didn't return my call, so I called back a few hours later. She said they still hadn't figured out how to handle my issue I informed her that it was now 10 days after I called.
She wouldn't give me any answers so I called the corporate office and put in a complaint that day. It was a Friday and I was told I would get a return call from the district manager in 24-48 hours.
Well today is the 28th and still no call. I called corporate and was told that they had to put in another claim. Told the…
This is my first time going to Rent-A-Center for furniture for my new apartment, customer service with fine everything was okay and I walked away very much satisfied, but when I went to make a payment on my couch set, I seen a bad said that I also needed and when I completed the paperwork and made my payment even paid $554 Taurus half of the payment on the bed set, but yet I never received my bed set and was never contacted about an issue or a problem with the bed set, so
as days went by and I did not get contacted nor a delivery of a bed set, I inform them that I would like my money back and from that point forward I have gotten nothing but problems with returning my money and lies and misleading me from the manager Brian, this is the worst experience I have ever had with any company…
I Am Moving On September 22nd And I Called My Store Manager At The Store On Grand In Fort Smith And I Told Him I Was Moving To Omaha On The 22nd Of September And He Said I Couldn't Return The Property Due To The Place I Have Is Known For Bed Bugs.
I Told Him I Had No Way To Move This Stuff And I Couldn't Take It With Me. He Literally Refused To Pick It Up And Said I Would Be Responsible For Paying It Off. Why Would I Pay For Something I Can't Take With Me And I Have To Leave Behind.
I Think That's Really Hateful And Would Like A Soulution To This ASAP. I'm Not Paying For Something I Can Return And The Reason He Gave Me Is BS. Never Heard Of That. I Would Like A Resolution To This ASAP And Would Like The DM Or Someone Higher Up To Call Me At 479-709-2236. Thank You
I am a former employee who was treated badly while employed at the Pittsfield Massachusetts store and i just had surgery Tuesday and the gm kurt vogt is basically telling me to go against doctors orders of no work for a week but ia insisting on me Doordashing to get my account up to date this is ridiculous my health and well being is more important then an account that is past due and
like most former employees who worked at this location all have stated even current employees that are in other stores knows he his hard to work for i dont need to deal with this while trying to recover from surgery
August 27th a rent a center employee came to my house to collect a payment for a bedroom set I am currently renting from the company, I didn’t have a problem paying for it but they had a piece of my bedroom set for almost 3 months and everytime I called and asked when I was going to get the piece they kept saying it was on back order and
didn’t know when they were going to get it in which I explained to the employee that came to my house, he then calls his boss and asks what’s going on with the piece I’m missing and his boss says it’s been in there store for a month and I ask why they never bothered to reach out and let me know or leave a voicemail.
I tell the manager on the phone I never received any voicemails and when u guys call I am at work so I can’t always pick up he then proceeds…
The rent a center on 9549 cliffdale rd in Fayetteville nc has a store associate by the name of Kira . Extremely rude. She does not know how to speak to any customer. She calls me with an attitude. I asked her to lower her tone and I also asked why does she have an attitude, she then transfers the call without even addressing her actions.
I’ve been a customer for a long time and just paid off one of my equipment. This has got to end of all of my other partners that are customers will do business somewhere else
I don't know why I'm bothering with this, you won't do anything anyway. You used to be a good company to deal with but not anymore. I have been a customer for many years and have never seen such incompetence.
Your people at the Cedar City Utah store can't even return a phone call in regards to an order. I want to change out my washer and dryer for a different model and I am being ignored. I have been a good customer and do not appreciate this rudeness.
Your manager at that store is an idiot and I am not the only one that thinks that.
I need to talk to a supervisor from corporate please. This is about an e bike a payment that shouldnt be there and about me falling off one e bike at your site in sparks nv. Ive tried calling several times with 8004228186 corperate number and its a fake number
I have been with them 5 years and the new store manager Herb is rude and nasty and hangs up in customers face while trying to explain my whole house has Covid and continued to be rude and told me I can go to another store when I asked for corporate number
I’ve been a customer with rent a center and I will not be returning. The manger at Sapulpa store is rude. She is always hateful and very short. She will not work with you at all. I’ve had to deal with her in person and on phone.
There’s also another girl there that is rude. I paid my furniture off today even though I was told a big difference in a week. I will tss as ke my business to a different place.
I have been a customer for years I currently do business with the Oswego location. I have been renting a fridge from your company and it’s not even complete it’s missing over 300 dollars in shelf’s and I’m Paying thousands of dollars for fridge and Carl keeps pushing me off when I ask about parts I need this issue fixed please. It’s absolutely ridiculous that I am paying for a broken item.
I have a problem with the Rent-A-Center in Columbus Ohio up north on Cleveland avenue I am not sure the store number off hand but I can get it they are literally trying to charge me a different price the price that they're telling me that I owe is not what I owe I have had problems with them before with the old manager and they had my prices all messed up saying that I owe them more money than I originally actually owed them and when they brought in a new manager named Mike he fixed everything he got me back on track I was happy I was paying on time every time I was supposed to pay and
then Mike left all of a sudden and then they come with another price it was back to where they didn't know what they was talking about they didn't have my right prices or anything I'm almost paid off of my…
These renter keeps opening my door and i file bankruptcy please call me 9856873764 at Hammond Louisiana location please freeze my account Tiara brumifield Washington I have videos of them opening up my door we are scare
I ma having a very horrible issue with one of your stores. If possible can anyone please email me back I have. Afew major concerns that I would like to be addressed.
Today I received a phone call regarding my payment and from Rent-A-Center in Hammond Indiana from a Danisha which I guess is the manager there upon speaking with her I explained to her that I'm at work I can't talk right now can I call you back and then she called me right back and after calling me I said okay well how much do I owe you she said well you owe us 123 I said okay how do I owe you 123 when y'all was here last time you said all I owe was 143 to catch up and
I gave them what I had which was 95 dollars so that meant I will only owe them 40 something dollars to be called up from now to September the 3rd then she went and said well you 2 months behind and this and that so I said why am i 2 months behind when I'm only a behind from August the 3rd and
it's just and she said well…
Can’t get my furniture but still want me to sign their contract after we’ve been waiting for over 30 days! I told them onn7/29/22 I must have this by 8/1/22 when I move into my first apartment! My parents took off their job to come down to make the move and they called and said it wasn’t going to be 11 am but 12 pm because everyone had quit in shipping Dept never heard from them until 3pm when I contacted them.
Then said truck was broke down!! My parents went to store to see what was going on. Part of the order was there and they had already contacted me for payment AFTER collecting a deposit as well! A delivery guy showed up and my husband talked him into loading the stuff on his truck and taking it to the apt but their guy wouldn’t help said he had a pick up to make.
How can he make a…
My husband and I both ended up getting covid and I only been back to work a week and my just goes back this weekend. I had called rent a center to please move my payments back I was not going to be able to pay it due to the Covid and we have a newborn baby.
The lady I spoke with was vet rude and stated she would have the manager call back. The manager never did call back till after I explained to him I had called 3 days before the payment was due to come out, he stated ok and hung up.
Few days later without my permission and knowledge took out the payment using my account info not card info and put me in the negative. Now my account is overdrawn and I still need to buy baby formula and gas.
I am very upset because they took it out even after they said ok and with my permission used my…
I’ve been going through some hardship. I’m temporarily out of my apartment due to personal reasons. The fridge I had rented from the Wilkesbarre Pennsylvania store isn’t working properly and the stove and bedroom set are fine. I’m not here to bash anyone or to cause a revenge type of ordeal here.
I’m here to let you know that the way they handle things is unprofessional. Only person that’s been understanding and helpful is Jennifer. I understand she can only help so much. I am going to return the products as soon as I get back into the apartment.
They have been calling everyone on file and stating that I’m stealing the products and making it seem like I’m running off with the products I rented. I don’t appreciate the defaming of my name that’s going on. I would like to make this aware…
We buy out right Never late on a payment We purchased a 12,000 BTU air conditioner. Within 1 month. Something very wrong. Loud noises. We literally had to bring it back and pick up another new one At 63 and 65, with respiratory problems.
We were getting no air and loud noises during the hottest week of this summer. I called and spoke to the store. I was told they could not help me. They had none in stock. I asked for a our money to go purchase one.
She informed me that they can credit our account. After the lies, hanging up on us and callus behavior for our health. I informed her that there was nothing from their business that I want, nor need. I told her that if they were looking for their money, they would be knocking on doors and endless calls with threats.
I've seen someone go…
They are money out of my account that I didn't authorize.
When I purchase the living room set it was sold as new but when it was delivered the next day I noticed that it had a burn hole in one of the cushions and a tare on the arm I called the store I talked to the manager he said that he was going to make an adjustment on it I paid a full month up front I haven't seen any adjustments I'm a few days late I talk to the store manager Tuesday and
I told him that I had my bank account hack and my account been froze while they investigate I can come Monday or Tuesday with some kind of payment but when I asked the about the adjustment the assistant manager said that he would write a new contract and I don't like for them to keep calling me back to back
I was with rent a center for over a year and paid off 2 account. I called to submit a late payment and the location refused my payment and came and took a couch that I was paying on for over a year.
They have a lot of my money and I have nothing to show for it. She said my money is no good I don’t want your money I want my merchandise.
They tell me they've never had this happen before and for me to file it on my insurance. If I go to jail then I'll just have to go to jail because they're not railroading me. You can't get blood from a turnip and I don't feel I should have to pay the amount left owed on the pc bc they haven't even offered to reimburse me for what they did to my car.
These people are like fleas they will stalk you harass you follow you it's totally unnecessary..