Rent-A-Center

it has a mattress cover on it. please help Thank you PS I don't feel that I should continue to pay for a product I can't use.

It about the 3 issues I have with your renter center. Brian has no customers service skills at all. He is supposed to be someone with authority to b e a role model to his crew but the only thing he has is a big eagle and a lot of pride he needs to go back to the drawings board because his skill set is no good!

He basically called me a lier and reprimanded a employees in front of us and also called him a lier and said he just must of misunderstood what the situation the employees and basically also he MIT has called him a lier also. That is not a good situation when you are like just plan handling are speaking to you employees in front of customers he should alway take them in the office to chastised them and

he is suppose to be a authority role model but the only skills he has is to be…

This is not a bad complaint this is a very good complaint just want to let you know about your employees another John craft he delivered my stuff to my home very polite took the time to set up everything that I had gotten they are great just to know that your people in Midland Michigan are the best store ever thank you I love being your customer Rent-A-Center

You have a employee at the store in Champaign that's calls consumers bitches and makes comments about his sex life with people in the store.

We are being harassed. Calls 3 to 5 times a day. cause we get no receipt after they pickup. this needs to be resolved or they'll be another lawsuit. Investigate it . isnt this money gouging I believe so per our lawyer.

Our number is 517 677 1072 contact us. Vaughn and Lisa miller

Made a payment requested to change bi weekly and they are charging me an extra week

The Manager (Bruce) mind you we've never been late on a payment and paid off a bed ,frame and living room suit. He asked if we was making a payment today I said no you said we got three months off payments I don't have it.

He said ok and hung up on me. I've been a great customer for years and don't deserve that. Now I don't know what's up if there gonna take my bedroom suit or not.

I have made previous attempts to contact the regional manager with no success. I wanted to try again before proceeding higher but still no response even after talking to customer. I have two agreements with Rac at the location on village drive.

While we do like and respect store manager Dee we feel as though she might be wrong in her understanding of the optional Ldw and benefits that are available to clients. I did not want either one in our contract from the time we signed the contract since they are optional and have on two occasions asked to cancel with no success.

The last time I tried a few weeks ago I was told by the branh manager that there not optional there the company's protection If the item is broken and cant be canceled. It is meant for the customer to call the store and have…

I have merchandise from rent a center in cedartown ga and had to be out of work for 10 days and my whole family was to so we’ve had no income and fell behind on payments but I pay for the protection plan every week and it’s suppose to cover times like this but Ron the manager has been hateful the whole time we’ve been sick and

trying to say I lied about it when I talked to him but that was before we went to dr and got put in quarantine for them days and was very rude to me so please I need help I just went back to work and get paid next week

They are liars they steal money in they jack your payments the manger is racist… I’m talking about the one in Ocala fl east silver springs

My account is at the Ft. Hood St. location in Killeen, TX. I make my payment every two weeks. I never let a 2nd payment come due before a payment is made. I call & let them know the date I will make payment & always make payment on that date (sometimes after hours so I drop it through the door).

But I communicate AND make payment. When dealing with Jeff there have been no issues. But the manager Don has poor customer service sine my contract started & he tried to force me to keep the extra services he stared were mandatory, but they are not.

And Lindsay is just straight incable of doing her job. She threatens to call the cops & press felony charges & continues to harass me & my references even though I make regular payments & have given a payment date before the next payment is due.

She…

Purchase a brand new deep freezer just paid it off in December the hinges on the back broke and now they don't want to replace it

NNEKA LEZAMA GETS CLOSE TO THE MANAGER OF RENT A CENTER ON CHURCH ST LOWELL MA NNEKA LEZAMA TOUCHES THE MANAGER BY RUBBING HIS LEG INSTEAD OF HER DOING HER JOB NNEKA LEZAMA SITS ON A CHAIR AN DOES NOT DO WORK ALL SHE DOES IS HARASS THE MANAGER NNEKA LEZAMA NEEDS TO BE FIRED

I will never get anything else from here . I’m currently quarantined with my kids and I haven’t been able to make a payment and I called to make arrangements and the manager thought he put me on hold and

I heard him and another lady talking about me and he said who do these f’n people think they are not wanting to pay. That really hurt my feelings because I done paid off a lot of my items from them never missed a payment or nothing.

But I won’t be buying from them ever again. This stuff is used and too high anyway!!!

They are harassing me i have explained to them when i can pay and it took months to get them to change my payment dates to my pay schedule because they kept trying to charge my card every week, they are rude and constantly are coming by home all hours of the night an day when i have been in constant communication on when i can pay, i have cancer and i am getting ready to have a baby and

the stress of the whole thing isn't helpful i purchased my washer and dryer from your chimney hill store and the managers are just as bad as the employees rude impatient and down right nasty. i am also told it is one amount and then when they go to run my card it is a totally different amount i have no problem logining on to the website and making my payments but i will not continue to be harassed.

I have been renting from Jacksonville Illinois. I started my payments back up in December. I pay every 2 weeks. I made a payment in December then I got sick. They came to my house in January and by this time I was really sick and tested positive for covid as well as my boyfriend and brother.

They were told that we were isolated for covid. They came this past week while I was at my doctor's appointment because I'm not getting any better. KNOWING THERES PEOPLE IN OUR HOME COVID POSITIVE. Tell my boyfriend that I owe over 600 so they are taking my things.

They took the washer and dryer plus the stove. They told him if he gave them some money then they wouldn't take the bed or refrigerator. So he did. I have been waiting for them to look at my refrigerator for about 4 months now and no one…

I rent furniture from Rent-A-Center. During the past few months, I have fallen behind in payments due to no job and working on contract work. My mother was paying for my account until she also fell behind in her job.

What started the lack of professionalism was when my card was charged in December for the auto-payment plan. I never signed up and called the office since my account was overdrawn. I didn't give rent-a-center permission. I called and left a message with the staff for the manager to call me. Never did.

So I called my bank and they reverse the withdrawn after an investigation. This was the start of calls for payment. Repeatedly over and over, I made payment for the month of January and calls stopped for one day. Then a letter was left on my door on January 15 stating I needed to…

Have a agreement of price talking to an employee through messenger and now they charging me 43 a week! Almost double what was agreed upon!

, West Palm Beach, FL 33405 I’ve been having service with the store for the past almost how many years I have my furniture from there most of them paid in full never thought that I would deal with the disrespect and the way a significant rep by the name of Joel speak to me the way he spoke to me on the phone first of all we all go through ups and

downs and sometimes we’re late and I don’t tolerate anybody calling me talking to me like they know me from top to bottom when they don’t telling me how I need to control my money and how I need to run my life this guy calls me and talk to me and talk to me like if I’m trash instead of trying to figure out a solution of why am late at work we do to fix the problem but

no they call and harass mean 20 billion times a day and don’t know how to talk…

My complaint is about the way business is conducted at the Rent-A-Center in Roanoke rapids Nc I currently have Covid and on top of that somebody hacked my back account I reached out to RAC to see if could have some more time on my payment I was informed by Frances that RAC doesn’t do extensions and if my payment wasn’t in by Friday she would come pick up my items which i believe to be unfair I’ve never missed a payment I just need another week or so

even after I informed her of me having Covid she still wants to come pick up my items which I believe is really unsafe for her workers

BAD CUSTOMER SERVICE YOU PUNK.

I went to a rent a Center to rent so.e stuff David told me that his Boss said I can't rent nothing from them I have not had a account with you people over 6 years my ex have a account with you and now she dating with the same person that wait on me I am about to take you guys to court for not renting to me my ex has told them a lot of stuff is nit True but I will see you all in court

Reviewed contract that was posted on line. Everything fine their except wanted to pay every two weeks, Have my $25 down payment and qas confirmed I could pay every two weeks, my delivery date last Thursday was set up for yesterday between 2-4.I was here all afternoon and still at 6pm no sign of my chair, Want my $25 back and I am going elsewhere, Thank You Connie Willey

I NEED TO BE CONTACTED ASAP... THIS IS OUT OF HAND AND YOUR EMPLOYEES OUT OF PUEBLO COLORADO HAVE BEEN HARASSING ME BUT YET HAVE NOT MADE ANY EFFORT TO COME GET THE FURNITURE LIKE THEY WERE TOLD SEVERAL TIMES. MY NUMBER IS 7192401232

I ordered a laptop online because it was a gaming laptop and that’s what my son wanted for Christmas. I paid online and it say delivery would be out the next day. When the driver gets to my home it’s pour down ran.

He brings the laptop and cord in hand. No box or bag. He then asked me to step inside so I allowed him. He says you need to call Ms. D now. I said who is Ms. D he said the manager. I called Ms.

D and she said there was a problem and she needed my payment. I told her I paid online. I let her know I can show her where my card was charged. Ms. D found the payment. While talking to Ms.

D I expressed how upset I was I was delivered a user computer and the price was full price! She assured me it was just a loner and she was searching for a new one. She told me she would call me…

THE MANAGER OF RENT A CENTER ON CHURCH ST IN LOWELL MA IS NEVER THERE AT THE STORE WHEN YOU NEED TO TALK TO HIM ITS ALWAYS HIS EMPLOYEE THAT ANSWERS THE PHONE WHEN YOU CALL THE MANAGER IS OUT FOR A WEEK INSTEAD OF BEING AT HIS WORK PLACE YOU GUYS NEED TO TALK TO HIM OR HES GOING TO LOSE CUSTOMERS

Hello the reason I am writing this is because I was a current customer with the Rent-A-Center here in Pueblo Colorado on bonforte well I had purchased the bed set from them in June 2021 and I was paying on it and part of my agreement was it was going to be 1,200 and it was mine well I was already $800 into it and I stopped paying on it and

I was 44 days late which was my fault but with the most 44 days the Rent-A-Center from the bonforte would come to my house at least four or five times a day knock and they would knock knock and I mean knock they would call Non-Stop and it was on a Friday night around 8:00 almost 8:00 at night we heard a loud knock at the door so

my husband looked out the window from the upstairs of our room and yes he was and he said Rent-A-Center and he goes okay you…

I spoke with manager Cole on the 23rd about making a payment arrangement for this Friday due to the holidays he said it was ok I have never missed a payment . A person showed up to my door today on the 28th trying to pry his self in my house asking me when was I going to make payment I was so

caught of guard and confused in no way have I been avoiding rent a center I spoke directly with the manager. And I like in an apartment building so I don’t even know how he got to my door. I don’t even have any missed calls from rent a center because I spoke with manager.

A man just showed up at my door I told him I talk to cole and he said he was on vacation. And asked me when I was making payment the whole time would not move his hand from my door so I can close it.

I said Friday he still wanted…

They took a couch I was renting and my cat was inside it. They lied about it, then brought my cat back the next morning. I called them several times, talked to the manager and he never called me back.

Rude - I called to inform them that my due dates were wrong and Charles , who answered the phone tone was rude. I explained to him that when I received my item, I told the rep who waited my due dates were wrong. The rep told me she will changed it. Apparently, it was not change and because no notes were in the computer. So, Charles told me that I have to pay $22.95 to get to the dates it supposed to be. I refused to pay $22.95 (which I don’t have) because it was not my fault. I would not agree to pay for something that was before my pay day. I just paid something off and I told them to pull my other contact and they can see what dates I had.

It is no was reason to be rude. This was not hard to fix and he could see that it was a mistake. I should not have to wait until the other rep come…

I had one of the worst experience with Rent-A-Center the account manager her name is Rauny I had just bought a TV early payoff in the screen had cracked the benefit plus program did not work for me she got upset with me and start talking to me in Spanish I don't talk Spanish I've been dealing with customer service and everyone else I am not getting no type of help at all for Rent-A-Center been a customer since 2004 had issues any results but not the new ones on shoemaker road in Pottstown PA horrible very upset

Rent a center in Princeton, wv is the worst and most disrespectful people on earth. Our bill can be paid up or just a day or so late as they say and they start calling and showing up saying our accounts aren't paid and or we are refusing to pay for our stuff.

My parents are are both sick and my dad is in his last stage if Alzheimer's and dementia and we sure don't need any more stress on us. They are also discussing our accounts with people that isn't even on the accounts.

Which is totally against the law. Can someone tell me what we can do or go about all this head ache.

12/17/21 Customer service is rude and unprofessional expected delivery never got to my house after I was told that the Delivery was on its way. Call Rent-A-Center around the corner from where I live on Lenox Avenue spoke to Luz and told me that she had a Headache and couldn’t deal with this at the time Also spoke to the manager and

same Results he was rude and told me to sit and wait for the delivery to get there was informed by Luz that the driver was knocking on my door and no one answered as I informed Luz earlier that my wife Home-aid worker and take care of my father that is a Senior citizen someone is always home.

It was my first time ever shopping in rent a center. Please feel free to contact me anytime anytime. Thank you..

They keep calling making treats and harass me on my job. And the account manager at Raleigh Blvd store Terrace keep texting me and calling been very disrespectful. I really think yall need to have professional people working at RAC that know how to deal with people respectful.

When they come with attitude they going to get it back. People have hard times and it's not that they don't want to pay. At that time they can't and they asking for a little time to get the money.

Times is hard for everyone right now. But it don't give them the right to be disrespectful to anyone cause they can't pay on there do date. I'm tried of the disrespect and harassment. I'm going to talk to a lawyer today and see what I can do about this.

I also know I have pay more than they are saying. I don't believe I…

Worst company to work with. We called and told the manager we had a family emergency and had to leave town and we would pay the bill when we got back because all we had was cash and the manager was very rude to us and has kept calling us demanding money every day. Alcoa TN manager Dustin.

He is very rude and unprofessional. I would never recommend this company to anybody and they have lost my business for good.

Harassing phone calls and voicemails. I received over 40 calls after asking them to stop calling. They recently overdrawn my account for $200. That created me fees and late payments on 3 of my other bills.

I went to my dad funeral in NYC and rent a center new about it and the “kids” that they have working there really had the audacity to tell my job that they still “need to get paid” one paying rent a center was not my Number one priority burning my father was! This isn’t the first time that they have done this when I also had documentation saying I couldn’t work they told me the same thing…… The people that are hired by rent a center are nothing but a bunch of insensitive glowns.

It can even be one payment and they are harassing!!!!! So yes I want to file a complaint

I by it bedroom set laundry and dryer from Rent-A-Center the first bedroom set broke down 3 times they come in my house to fix it three times the last time I told him I don't need it and you another one did make me sign another this they want me to start pay over for the new bedroom set I miss only two payment from the new one they called cops on me in Lehigh acres Florida

I rented a refrigerator last spring it stopped working a month ago. I was told it was new, but clearly not having it for even a year it stop working. They came and got it and gave me a loaner.

I ask them could I keep the loaner they said no cause it was more expensive, I told them I would pay more didn't mind if my payment would go up I really like the loaner i keep getting the run around I ask to speak the manager he had someone else to call me back that couldn't answer my questions . What happen to customer satisfaction I do not want broken down refrigerator please contact me back im always on time with my payments the rent a center is located hwy 35 neptune nj 07753

My roommate(Mat) moved out and used my address. RAC employees will not stop coming to my house looking for him. I have told them repeatedly he does not live at my address and he is ignoring my messages. Hurricane, WV

Rent a center in lafayette louisiana has the rudest employees ever! I dealt with Robin and I have never in my life met such a rude unhappy woman! Reality check is needed! I do not recommend ever going to this store or dealing with such a nasty attitude from employees!

I entered an agreement at the Rent-A-Center in Washington PA 15301 with the manager angel she had the people deliver it and they got dogshit all over my carpet and then I find out the couch is broken and I called her back and she said that I can come in and pick a different couch so I did that and she looks me enter a new agreement she said you will only have to pay $10 and

you won't have to pay your next payment you only need to pay $10 and we will come pick up the old stuff and drop off the new stuff well I called her the day before they were supposed to bring the new stuff and she said oh you have to pay $80 and I said you told me 10 she's like oh that's only for a week you still have to pay the other 80 before I can deliver it and

I was like well it was Black Friday so I spent my…

Rent a center has constantly called my phone not leaving messages, banging on my door, stayed outside my apartment complex when I was at work, even tried too open the handle. I sent a text and have record of it too the manager because I was late on a payment and was seeing if there was anything I can do.

Next night they came too my house when I was at work and only a friend was home who was staying the night banged on my door multiple times where my neighbor texted me and threatened too charge me a with minor theft if I didn't give the furniture back that night even though I said I will be home the next day around 4-5 which they can pick the furniture up, they demanded a payment over the phone or pick up of the furniture.

No one is allowed too let anyone in my house when I'm not there…

To whom it may concern, I ,Saraya Ceppa,have rented and now own a few pieces of furniture and a washer from RENT A CENTER WILKES-BARRE, PA. I have recently fallen on hard times and have a chronic illness fibromyalgia. It is at times debilitating.

I am prone to flare-ups when under undue stress. I have explained and contacted your Wilkes barre location and explained in detail. I have been harassed repeatedly, employees telling me they will be fired if I don't pay, employees knocking on my door and scaring my 3year old daughter,constant phone calls, an employee by the name of Brandy that leaves voice messages saying I stole HER PROPERY and

to return it or I will be arrested. My fiance just went last night and paid off a $400 balance so now I also own a bed from there. I have asked multiple…

I lost my mom and I was making payments while trying to pay for a funeral as I’m the only child with limited family. I come home to find rent a cent flyers with my name all over my lobby and my hallway.

I spoke with someone and told them I have gone back to work I just lost my mom I will borrow money to my bill. Which the manger made more then it actually was. She had her workers come and bang and yell at my door numerous times to the point my neighbors have them on video.

And they left tags on all my neighbors doors. I called and told them I have not been to work because one Of my moms passing. And my son and I Covid. This was 5 days ago. They told me I need to have the money or they will need to pick up the merchandise regardless of Covid status or anything.

This Taunton store is…

springs but I live a mile from there the other store I have to go to was 10 miles from me ok I went told them what I need they didn't have the mattress or the two frames got the washer and dry he said oh Mrs winters I will check tomorrow on those items an call you tomorrow he never called I called him the person answered the phone say he's on the phone oh he's off the phone hold on a girl picks up phone II was hold for the guy who sold me the items yesterday.

Oh he not here I called the next hour oh he left out store he has yet to call me so I bought the wash and dryer now dismissed the next day I want to know if I can give back the washer and dryer and just don't do business with you all.

My number is 225 681-1300

I went online to inquire about renting a TV. They had a special Black Friday deal online where for just $10 up front I could start renting the tv. I went through every step and the last thing to do was call the store and schedule a delivery time.

After calling the store the lady was very rude and ignorant. She said you can't get the tv for just $10. She said we need $100. Nothing on the order or online mentioned anything about $100. So I went in to the store and was gonna just pay the $100 but all of a sudden it's $114.

Horrible customer service and false advertising to get you in the store

We paid off our furniture they tried to say we owed thousands more what a joke

THE MANAGER GERARDO SOLIS IS RUDE THE MANAGER DOES NOT DO HIS JOB THE WAY HE NEEDS TO HE FLIRTS WITH THE EMPLOYEE NNEKA AND HE DOESNT DELIVER THE MERCHANDISE ON TIME HE BE STAYING AT CUSTOMERS HOME DRINKING THE MANAGER GERARDO SOLIS DOES THIS AT EVERY STORE HE WORKS AT LAWRENCE MA, HAVERHILL MA, DERRY NH, MANCHESTER NH, EVEN IN THE LOWELL STORE DO SOMETHING ABOUT IT

Charles Fisher on Hwy 58 Chattanooga TN has made comments about my body inappropriately when I was doing inventory. Charles Fisher was upset because I had put in my two week notice and he wanted to know where I was going to I would not disclose where I was going to work at and he was upset.

He has not shown me anything on the job to improve my growth his implications is I am his protégé and I will make runs because his a white boy that looks like a drug dealer but I can go to the neighbors hoods because I am black . Some many times he has called me ghetto because I speak up and when I don’t agree with his Shenanigans he will gets upset with me like when he text customers and harassing him about their payments.

I was told the reason he doesn’t clean is because he knows I am going to do it…