00 for I can't by a king mattress for 390 bucks. 00 I just want my money back, or the same quilty mattress, I'm a disabled veteran, I've been going to physical therapy for two months with the VA because of shoulder issues that I believe is a result of the mattress I have now
Had a delivery scheduled for February 16, 2022 between 8-12. My daughter took off from work to be at home when the delivery arrived. I received several emails stating that I was stop number 3, so I kind figured to be waiting early.
I then called customer service to inquire what happened. I was then informed that the delivery team had already been to my house and that they'd called my number several times and got no answer! No one ever called me, and I have several cameras around my property and NO ONE was ever at my house!
When I inquired about it with the customer service representative she state that all she could do was to send a email to the delivery manager? Huh? I…
” I was looking for a new mattress. After being shown a couple of mattresses, I chose this one, because it felt good in the store, and was told it was a “medium”mattress (that is all I ever sleep on).
After sleeping on the mattress, I woke with severe back pain. I called the store and was told by sales rep Julie, that there was a no return policy, and that it stated such in the brocure. This was never mentioned to me, and it was not in the brocure.
I however found it in the receipt. Well, by placing this information in the receipt, the information is being presented to the customer after the mattress has already been purchased. I am a disabled veteran who has miltiple sclerosis and suffers with insomnia.
I was just looking for a better night of sleep. The boxsprings are fine, but this…
I purchased a set back in August of 2021, a service technician been out twice coming again in another week. All I requested was to get a new set & have delivery & taxes waived because the set I have is a defect.
But supervisor May tells me it’s wear & tear but that’s impossible after 1 month. I sit on the set & sink to the bottom & I’m told it’s wear & tear after a month thus should not happen. Instead of trying to accommodate I was made as if I’m the problem.
I was very optimistic about purchasing from Rooms to Go now I see why & will never purchase again. Reviews are very important & customers do read before they purchase. So I will be doing reviews & going as high as possible.
So this is happening on each section so I need to be cautious where I sit so my furniture won’t look a mess.…
I had an account with you unfortunately I had a family emergency and had to move back to California. Covit related. The guy at the store was kind enough to offer me back my money. When I went to the front desk the lady that help me at the counter was not helpful.
I told her two if the credit cards she was sending the money back to we're closed. And I didn't know if it was a Walmart card card or what. She went on to say that my money would be returned to that card.
Well the guy who was helpful told her to just mail me a refund. She went on to say that it would be mailed to that account I don't remember. My cards were stolen and I told her that. She went on to tell me the other monies would be mailed to an address I do not live anymore.
I left my ex he's abusive and he will not give me…
Rooms to go in Jacksonville . Sold me 17k worth of merchandise . Delivered a broken sectional when we called they said they’d bring out another which they did but it was a different model and much less expensive .
They said it was similar enough and would neither issue a refund or come and get the sofa as a return.
The entire bedroom furniture was damaged except for the bed rails. I informed and showed the 2 delivery people the damaged and their response was like “o well”. After telling them I do not want this furniture they ignored me and proceeded to leave cursing me in their language.
I also told them they never asked fir my signature. They didn’t have masks on so I put mine own. Worse service ever. I called the store to complain and requested a refund and for different delivery men to come pick up the damaged bedroom set.
The delivery manager showed up and as we were waiting for the truck I informed my neighbor if what was going on and the mgr left and the truck never showed up. I will never order or speak highly of Rooms to Go ever.
Below is a pic of the damaged dresser.
I waste of time writing this. Manger of a store in Atlanta talked down to me and screws up my delivery service . Had to take 1/2 da off work to go pick up myself 20 miles from where I live.
Manager didn’t care if I returned the merchandise or not. For what you pay for yiu get ripped off. Horrible quality. Very misleading. Need better employees Corporate office has no phone number or email. Because they would spend all day fielding complaints
My name is Eduardo González, I have been your client for more than 10 years, today 01/02/22. I contacted your customer service department and the company that offered the 3-year extended insurance (FORTEGRA ) to request a review of my reclining sectional sofa that I bought in October 2019, Order #24473011, store # 412, since I have observed that it lost its firmness and
the fabric on one of the reclining chairs broke yesterday, and the only thing that What they indicated was that the insurance does not cover either of the two incidents, how is it possible that they did not even deign to come to my house to check my sofa and tell me that the insurance I paid does not cover these incidents, I can buy a piece of furniture for, me I made a purchase with you of more than $2,500 that included…
If there I'd minus 0 star I will give it to this scammer company the sale agent was liar he sold me a 3 years warranty When I contacted the insurance for the warranty i discovered that's a scam they denied everything and won't replace or fix the furniture
In September 2021 we purchased a sofa and loveseat from the Rooms to Go store in Sunrise FL. The furniture was delivered the first week of November. By early December we noticed that the right side of the Dual powered recliner was loose.
We called customer service and a week later a technician was dispatched. I should note here that they promised to call 30 minutes prior to arrival but that never happened. Had I not had a Ring doorbell I would have missed the visit.
The technician inspected the furniture and said he could find nothing wrong. I pointed out that there was a large gap between cushions, when looking from the back, on the left side. The gap on the right side was close and tight.
I showed him the movement on the left side and he said he would note it in his report. A week…
Won’t give me a refund on a broken bed that still hasn’t been replaced in weeks! Stay away very cheap quality and over priced!
Tamanika Davidson who works @ Rooms to go in Murfreesboro Tn is very rude and nasty to the people. She has no customer service skills and I will not shop there again.
By far the worst experience. My bed as been broken since the day of delivery 2 months ago. I work long hours and every delivery date is on a day I work. They first delivered the wrong bed rails I had to wait a month for the new ones.
They delivered the second set of rails and the were damaged so I had to wait another 2 weeks. When they finally fixed the bed rail issue they broke my hea board rail. It was noted that it was broken since the initial delivery.
The bed rails are broken and cracked. My mattress has been on the floor since my date of delivery. This has byfar the worst experience ever with rooms to go. I've contacted via email the Wellington store manager still no response.
I purchased a couch from Rooms to Go in Jacksonville Florida. I also purchased a warranty for my couch. I found a problem with my couch so I reached out to the insurance company that I had is me that I had paid for the warranty.
The warranty insurance company told me that I still have one year with Rooms to Go. When I contacted room to go They stated that I avoided my warranty when I moved it's when I moved from one address to the other.
But when I bought the furniture no 1 told me that it would avoid my furniture avoid my furniture Warranty if I moved. When I contacted Rooms to Go they went ahead and email me my invoice and they made sure they highlighted the is the section where it's stated if I moved my warranty was avoided..
Yet that was so why did I even purchase a warranty for…
I am a single parent of 3, I am trying to purchase my home and none of my attempts as of July 2021 to get this removed from my credit report at this time there is still no resolution to request.
Jessica, a former employee at 142 Blanding Blvd suite #K, fraudulently opened an account in my name sometime in November 2020 without my knowledge. I have spoken with employee #301189 about the issue, this employee along with her coworker, who deleted my information out of the system and wrote a letter to Transunion trying to cover up their action by referencing that this was the action of my ex-boyfriend Malcolm Shipman and that the authorization was a mistake.
As my information has been deleted there is no longer a trace of my name on the delinquent account. During my conversation with employee…
Drive have bad attitude He don’t won’t do right job he start argument he just dumped my kid furniture his room He just left is attitude he just left he in complete job Rooms to Go did not give me Free furniture
I have had 4 attempts at my order being delivered correctly. Last week a 5th attempt was scheduled. I should have received the confirmation by now so when I called the customer service line and provided my phone number, there is no order pending for me.
my order# is 10849913I, I was scheduled for deliver Saturday January 15th 2022 11am-3pm. I received a call early in the morning around 8:45am from gentleman from customer service with Room to Go stating that my Delivery driving has broken down and is currently on the side of the road waiting for assistance.
He informed me that he would be in touch as soon as the truck was back in service. 3 1/2 later I called customer service held for over 30 minutes trying to make contact with a representative who all she could tell me was that she still showed the truck still not fixed.
I asked to speak with a supervisor and was refused to have that happen. We stayed at the deliver location until 4:15pm, which was 1 hour and 15 minutes after my scheduled delivery time. At 4:30pm I was called by the…
Worst company ever, after you make a purchase and pay for your furniture protection plan,they don’t care about the customer, I bee calling for months to get my furniture fix no one help, very unprofessional service. Don’t spend your money here, neither pay for furniture protection, they never going to fix it. Worst company ever. ROOM TO GO.
I am very disgusted with the poor customer service I have received for my damaged furniture. It first started with rooms to go cancelling a technican call on us and not being accommodating for another date. Didn't call 2 hours before hand and was very rude.
When the technican did come stay five minutes and told us that rooms to go would be contacting us. The couch would need to sent to get repaired and someone would call me to se this up. After not hearing back for a week I called and was told that the couch iwould not be fixed because it wouldn't be covered under manufacturer warranty.
I have the matching love seat and chair and the couch was clearly put together incorrectly with not putting padding. The girl was very rude and told me there was nothing that could be done. I asked to…
Sold me a $3,000 bedroom set only the bed frame, one night stand and man chest. Very expensive night stand arrived unpainted all the way and they don’t want to do anything about it. Looks horrible very upset they also sold me a “queen” mattress that doesn’t measure 60” 80” which is standard and they sent the wrong mattress but want me to pay them more money to change their mistake.
Managers don’t call you back I’ve been calling and nobody wants to help me! Worst experience ever!
Order number 107277651 thru internet sakes Got a confirm if order Nov 16 I called to follow up on order as it was taking a long time and week brides Christmas I am told order was not placed that .. vendor not responding I asked for a refund if $65.16 And still have not received credit on my card No one I mean no one in internet sakes will return my calls - it was confirmed my order was cancelled by me and a refund would be issued I need this resolved now 460-438-9357
Worst delivery and customer service department I have ever had to deal with in my life so far. The delivery guy left my furniture upside down, without installing the feet because he didn't have the proper tools. I contacted customer service several times, was told I'd be given a call back each time but never was!!
At this point, I am going to return the furniture because it still hasn't been properly installed! Thanks for nothing.
Called the Rooms To Go outlet in Pearl River Louisiana and was told they had 6 of the recliners I was looking for in stock. I told them I was coming to buy one. Drove an hour to the store to be told you can't take it home till February 5th. Crazy. #nevershopatroomstogo
The store staff is great but if you’re looking for customer service from start to finish Rooms To go in general is not it. My first couch delivered in Dec 2021 was damaged and they took it back, due to Covid next delivered wouldn’t be till April.
After 3 phone calls and 3 times being promised to be called back and was not. I finally went back to store and again staff is great and helped me out. Was promised a new couch in the box so no damage this time, however received a not even wrapped couch, dirty and ripped.
They have 3rd party delivery and the crew I got did not know what they were doing. They dropped the couch getting out the truck, the dropped the couch getting through the apartment doorway, they dragged my couch on the ground multiple times, all my cushions were on the floor, It…
they kept my money when i changed my mine,with in a 24 hour period.and at there discretion when they keep a costomers money.they are trying to force you to buy with store credit,not all people just select mobile al,store needs to be investigated,
Very poor customer service and warranty, bought a Sophia Vegara rocker swivel recliner, and it squeaks bad. They sent a tech out and he said he couldn't do anything about it, so am I to assume that all her rocker recliners squeak, I think not. The extra warranty says they don't fix noises,so I'm stuck with a squeaky chair, also their delivery people handled my furniture like gorillas!!
DO NOT PURCHASE FROM ROOMS TO GO!!!!
I was DENIED A REFUND for my bedroom suite from rooms to go after having multiple issues since purchasing my bedroom suite and living room set in July 10, 2021 (Order No. 10410927).
They REFUSED TO PICK UP my bedroom furniture and REFUSED TO REFUND MY MONEY!!!
Horrible customer service regarding delivery. Rooms To Go gave us a projected 4 hour block of time for delivery fir end tables and they were more than 3 hours late. We contacted the store and the manager Kiera stated that they have from 7am to 10pm to deliver a product.
I explained to her that was horrible customer service and she didn’t care. She was totally not concern about the delivery personnel running 3 hours behind. I will no longer purchase anything from rooms to go. One they gave your money they don’t care about you as a customer.
Her attitude lack something to be desired. Horrible customer service. As a banger shoe should’ve had a resolution but instead I was met with a variety of excuses. I would give them zero stars or negative stars if I could.
Absolutely the worst customer…
My fiancé and I purchased almost $5000 worth of furniture from rooms to go back in April of 2021. Including a king size mattress. 00 restocking fee. He stated nothing about this being part of a warranty they only replaced or exchange the mattress if there was a manufacture defect.
On top of this we actually purchased an additional five year warranty for any defects to the mattress. What he stated was that if we did not like the mattress we could return it and pay a restocking fee and find something else.
So now when I come to the store to try to honor what he told me I came to find out that this was completely untrue. So I asked to speak to the manager and he failed to resolve the situation completely.
All he said is that there was nothing he could do and that he would have to hear the…
We purchase a girls kids bedroom set and had to wait a month on the Bed and 2 more months on the mirror and dresser set and yesterday they deliver the mirror and dresser on Dec14 and to find out they sent the wrong dresser and my daughter was crying and i call customer service and they was so rude to me and told me the reason why i received the wrong Joseph was because they didn't have any in stock in the warehouse manifest didn't make enough that's why I received the wrong way and
I will have to wait till June or July to receive the right one and I told him that wasn't acceptable because we've been waiting and we pay all of that money and told me to take a picture and send it and email it to him and I did just that, my mother name is Yvonne jordan and my name is Alisha booker and
my…
I ordered furniture back in May, it took 6 months to come. Once here my chasse didn't work. Had to wait 3 weeks for some one to come out and they didn't have the right part. Asked for someone to call me back and called everyday for a week before I got someone.
I asked to speak to a manager and they gave me a store supervisor by the name of Cynthia Edwards. She informed me that the part was ordered once it comes I will have to call back and wait again for a repair person to come out.
I told her that was unacceptable and that we needed to be compensated. She said that she would only compensate us with $50 and that she shouldn't do that and that we weren't suppose to expect to be compensate for every little issue because we had gotten a $100 in store credit already.
I asked for her manager…
My order 10734622 was scheduled to be delivered today as of 12/14/2021 with a time frame of 10:00am to 2:00pm, I took a day off from work and was setting at home waiting, at 10:30 I received a call from the driver, spent around 3 minutes giving him direction, and I told him I'm coming down to give you access, I went down and did not find him, I called the customer service number and was walking around the building looking for him after waiting on the line for 10 minutes, someone answered and told me that the driver left because I was not at home.
1. check your recorded call I spoke with the driver for three minutes. 2. I was at home 3. why he did not call me back and told me that he was living because I was not at home.
My wife is pregnant and her due date any time this week, I cant…
My sectional was delivered and the driver ssud the one recliner was damaged he took pictures and said a new one would be sent. Do I decided to call the Willowbrook rooms to go and they had no record of it.
I also didn't get all my cup dividers and was told they are niw delayed til the end of January. If I wiukd have known thst from the start I would have picked something else. I was told there is no return policy and what am I to do eith broken delivered furniture and nit the whole set.
I purchased a sectional from rooms to go and it was scheduled to be delivered between 10-2. The day before, I’m notified the time changed to 11-3, which is fine. But then come Saturday morning, my husband, BABY and I are woken up by the delivery truck knocking at my door at 6:30AM!
They refused to come back at the s he filed time after waking us all up and had the audacity to complain that we hadn’t moved our current couch yet. I explained that I had someone coming to remove the current couch at 9AM, 2 hours before they’re scheduled to deliver so I had enough time to clean the after afterwards but they showed up ridiculously early.
They weren’t satisfied with that answer and refused to assist me moving my current couch into my garage so now with dogs barking, a crying baby woken up, and…
I purchased a sofa a few months ago and had a problem with the delivery service. After 2 days of waiting for a delivery and getting lame excuses of why they did not show up I called the store to cancel my order.
The manager of the store promised that delivery would be done the next morning and I would get a refund for the delivery charges Needless to say that up to this time Nov 21, I still have not received any refund. Does it take that long to get a refund from this company?
Can u please contact whoever should take care of this so I can get what was promised.?? 99
The people who delivered my furniture made several deep scratches on my walls with the furniture. There are more but because of the file size it won’t allow me to post the full picture of 3 separate places on my walls.
I bought a new home and decided to order ALL of my furniture from Rooms To Go which quickly turned into a nightmare. Over the last three months almost every piece of furniture I ordered was either damaged or broken.
I’ve had multiple replacement orders and repair techs in and out of my home as you can image. After the last two incidents I called and spoke with Matt (customer service at the store) and Drake (store manager) who offered several apologies and a refund for $75 which was a joke.
On today, I received the last piece of replacement furniture, but the delivery guy said it was an exchange, which the previous tech informed me to get rid of the broken furniture which I did. When I explained this to the delivery guy, he contacted his manager and he explained they would not be able to…
We purchased a ottoman and couch and love seat the cost effective material used on the ottomans feet for support has failed. The feet are flopping around and we are unable to use it. The repair man came out and did nothing but take a picture and said that rooms to go would be in contact in 3 days.
I’ve heard nothing from anybody. I want the ottoman replaced it’s not repairable. We have the extended warranty. 8326816540
Ordered my furniture in mid June Out of North Carolina warehouse was told we'd be delivered in October then it was changed to November now they said they don't have one piece and it won't be ready to febuary a bureau this is unacceptable I ordered this stuff Over 6 months ago I gave Rooms to Go plenty of time to work this order out I will never use your company again and
will give you a bad review and tell people never to shop with you Also I didn't receive my lamps in the 1st delivery Diary on professional
We ordered a dining room table and chairs from rooms to go store in Cypress Texas. Our delivery was scheduled for yesterday. RTG did a good job of letting us know when it would arrive. They even provide a tracker to let you know where the truck is.
We live in an apartment that has a gate and main entrance doors that are secure - we have to meet delivery people at the main door to our building. So I get a phone call from the driver and I can tell English is not his primary language.
It was a struggle to give him the gate code and instructions to make 2 left turns and stop outside building 4 and wait for someone to let you in. My wife went downstairs and waited. No one showed up.
I get a call from a female (I assume this was dispatch) telling me the driver can't find us. I repeated the…
Wrong couch was delivered, not even the same style that was ordered. Cannot get Delivery Supervisor to call to have item picked up and the correct piece of furniture delivered. Corporate is NO HELP with this situation!
2020 we had bought the 3 year extended insurance the sofa seam has begun to unravel they sent tech out to look at he tried to sew sofa but said it would not hold they sent cover in mail had to go to store again to ask what to do with since they sent no instructions what was going on . They sent another tech out to replace but cover was wrong color and texture tech refused to put on sofa had to back to store again they said would contact us with what can be done they never called we would like to have this problem taken care of be fooling around with Ft Myers store for 2 months now and
getting nowhere please tell us you can help. Thank you James Figiel 239-227-1474.
Bought this bedroom set on April and this resulted in a cheap material. My dresser was $1000 plus tax and in about two months it started to peel. I went back to rooms to go with the pictures. They sent a technician and never called back .
I called for a month and finally they said it was my fault. I am so disappointed. I spent my money for this cheap stuff. Customer service were so rude and unprofessional. What kind of material is this? Please I need someone to contact me . Thank you.
Location in pomano beach they only care about and making a sell Can not tech anyone from customer service put you on hold forever
Purchase 2 chairs and when they bought it to my house it wasn't the correct colors. I've called several times including corporate and nobody answers. All I want is to return and get my money back. Please call me 786-255-4614 Thank you
Bought a new automatic recliner 14 months ago with warranty. The left side stopped working for no reason. Warranty states that within 48 hours, someone should be approved to look at recliner. It took over a week for that to be approved.
Another week for someone to come and confirm that recliner did not work. Another 2 weeks to order the part. Now Rooms to Go is saying 90 days for part to come in. The part will be sent to my home and then I have to schedule for the repair man to come and install the part.
I have escalated my case to the store manager in Greensboro where I purchased the recliner, he was slow to return my calls and rude. Then I escalated my case to the Regional Manager as this is unacceptable for a new recliner to fail this soon.
His words were " he will not replace my…
Rosie Ortiz is her name - she should be fired ASAP: posing as a Supervisor. I Experienced the worst support assistance to MANKIND. Instead of assistance Rosie Ortiz attempted to manipulate her power through sabotaging the call and escalated support needed for high priced purchase.
Instead she was no help, unprofessional and out of line & rude insinuations to the warranty of my order to disclose my RTG financial options and devalue. She argued and refused support and stated "She's the only Mgr and no one else" and would not escalate or assist.
The worst support to Mankind
Delivery date was today October 6 between the hours of 12-4pm I was told to make sure someone was at the house between that time frame I received a message from the driver at 750am stating he was at my house I was at work so I tried several attempts to make contact with the driver as well as rooms to go no answer no one contacted me about Changing my time plus I didn't know we as customers had to build our time on what time is best for the driver I received several emails which states the time they would come I contacted rooms to go in Augusta where I ordered from and
the manager there wouldn't talk with me or give me a logical answer I lost 7 hours off my job for nothing and still has not gotten a call back it's bad business and no one at the building in Augusta knows how to handle…