Rooms To Go

They were supposed to deliver some lamps to me in mid-July that were ordered in early June. I received a message that the lamps had both been damaged in the delivery truck. The next delivery date available that worked with my availability was mid-August.

On delivery day, I received a call that the driver could 't make it and that my order would be delivered on Monday. I immediately called Rooms to Go and told them that Monday was not a good day and asked if I could reschedule for a Saturday.

They said that I would need to call on Monday after 4pm to make that request. On Monday morning I received a text that my delivery window started at 10am. They called to delay the delivery window to 1pm. I made a special trip home from work to meet the delivery.

At 1:38pm, I received a text saying…

I paid for an extended warranty a year and a half ago. I called to report damages to my couch in July and still have not gotten a reply. 00 dollars I paid for a warranty or replace the pieces of my couch this week.

I will file a complaint with better business bureau. My ticket number is 7609708. Audrey Kates

I recived my ROOMTOGO Credit Card, but I have a charge that I don,t understand it for $191.61 can you please tell me what it is for?

Waited months for a table set to arrive . The driver carried the chairs on his back and damaged 2 white chairs . So I was left with no table set . Customer service took 45 minutes to speak to some one that was rude and tell me when it reaches the warehouse I will be refunded and remind me that I call yesterday and don’t call back.

I have purchased so many items in past this is definitely my last and I’m warning others BEWARE!!! 404-610-3897

I purchased a leather sectional 4 months ago. There is a section of the couch that is peeling. I have contacted corporate via email. I have submitted pictures per their request. I was offered to choose another product of the same value or less.

When I visited the showroom, I was advised that the replacement couch would take approximately 5 months (January for the item to arrive). I was also advised that the product I purchased 4 months ago, had increased n value and I would be responsible for the additional cost.

I them asked if I could receive a partial refund for the defective product, rather than wait until next year to receive the replacement. I was advised that they would not grant any type of refund. There is clearly a defeat with the product, and I even purchased additional…

I bought a daybed from them in May of 2021 & not only did it take forever to get it. The delivery date was for July 21st, but when they finally delivered it, but they didn't even assemble it as I had had paid them to cuz I had mentioned that I was excited to get the daybed, cuz I had been dealing with bedbugs in the past & now that the old couch was gone, so were the bugs.

The delivery guy freaked out over it & refused to assemble it & then lied that a local store was sending someone to assemble it for me right then but when no one came, I called the store & told them what happened & they said that the delivery guy didn't have the authority to send anyone from the store to help me & that they never got a call & he just told me that to get out of doing his Job.

At that point, I called the…

I ordered a mattress and it had a 30 day warranty. I had back surgery and couldn’t sleep on it. I have had nothing but problems and headaches getting it returned with in the 30 day return period.

Finally they came and picked it up. Promised me a full return just had to pay delivery fee. Well i still dont have refund or a new bed because have my money. Im furious and have children. I need help getting my money back

Delivery team delivered my bed and threw boxes from furniture in my neighbor rented dumpster he was using to renovate his home , I called rooms to go manager and went to the store both managers acted like they could care less about my situation which inconvenience my neighbor a lot will never buy from this store again only time you get good service is when you're buying tried to call corporate could only leave a message

We had a delivery day 8/7... we were assured we were going to get a call 1 hr. before the delivery. No one called us and they showed up with out any notice and we were 30 min away since the delivery was to an empty new apt.

as soon as the driver called and said he could only wait 15 min and of course we missed him we called the customer service (waited 45 min for someone to answer). We were told they were going to work it out with the truck driver to go back to deliver after he finished all his deliveries for the day, but we were supposed to get a call with this confirmation. NO ONE called us...

at 3:00 pm we called again (and waited again 45 min to answer as every time we called) just to hear that our furniture was back in the warehouse, I even asked for a supervisor, and this person in…

Stoped to purchase a dinette set. A sales flyer posted on item stating a sales price/ w an extra odd chair & free server.. sales person told up the chairs with the item came with it. After asking about the free server, he return to say the sell don't start until 4 days.

I asked for the manager because if the sales is posted it should be honored. The assistant manager came out to tell us she couldn't the sale. She told me the manager told her it was misprint on his end. Not my problem!!

The sale advertised on the item should be honored.. I took a picture of the sale posted before she snatched it off. She than got an attitude when I told her I work in a store and I know if its posted it has to be honored..

This is a Sunday, why do u have items posted with sale prices that starts on…

My complaint is you spend thousand of dollars with rooms to go and have to wait several of weeks, sometimes a month fir delivery. There is no flexibility when u need to change a delivery date. I spoke with a store manager recently.

who was rude, Jesse Whitefield. He was not accommodating in trying to assist me at all. Infact when i asked for the number for corporate, he gave me. 1800 766-6786. He blamed everything on the Pandemic. This is totally unaceptable

Bought a bedroom outfit for my sister to be delivered at her house. The window given for delivery was between 2 and 6, then they changed it to 1 and 5. At 5:15, my sister contacted me and told me that not only had the furniture not been delivered, but she was not notified that they were running late.

I tried contacting customer service by phone and after enduring the repeated cycle of music (mainly Pharel 'Happy,") I was disconnected after 32:15 without anyone coming to the phone. I then tried their website tracking method and after entering my information correctly, the submit button just spun and spun, never accessing my order to track.

So then, I tried the online chat. I did get someone there who told me that the delivery window had changed to 6 to 10, with an ETA of 7:05. He made an…

08 because the sales consultant told me she could add it to an existing order. An hour later that same consultant called me and said she could not add the chair and it would be 3 weeks before I would get it.

My reply was to cancel the order which the consultant agreed to do. She told me i would be 2-3 days for my refund. When I did not get it by the 3rd day I started to call. I spoke to a supervisor in the store and customer care several times.

I was continually told that Rooms To Go had refunded my money on 7-23-21 and that my bank was holding it up. On the 7th day they finally admitted that the refund was not done because a new employee in the store processed my refund incorrectly.

I even found an email for the Vice President of Rooms to go and I messaged him. I am sure he got the…

We have ordered a dining set from rooms to go. On the first attempt to delivery and setup July 21st 2021, the driver is extremely rude and he was talking us down. The tables legs and the bottom of the table is damaged I was asking him that it he extremely rudely said you can look at your table all day just move from here.

He asked me to sign on the device, when I asked can I see what I’m signing for - he just sign that you received your furniture. I asked him I want to read before signing - he said rudely JUST SIGN you understand!! I was home with my daughter was extremely scared, literally in tears.

When they bringing the furniture it left lot of foam pieces through my hall way and near the table where they set it up. I asked them if they can pick up - he again loudly said Can’t you…

WORST SERVICE EVER I ordered two twin bed for deliver by July 22nd as I live in a condo I specified that the delivery should be between 9 and 15, the arrived late so security didn’t let them into the condo . After 24 hours ( because the order was blocked ) new available deliver date was August 6, I complain and call them more than 20 times , they will try to fix it and

deliver by July 30, I asked to write a note to remember deliver between 9 and 2pm, but again the window delivery was from 12 to 16 and my house was in position 8( they can’t arrive on time again) I called again and they told me that they can’t do anything as the schedule is assigned by postal code automatically and they can’t change it .

So actually they can’t deliver my furniture NEVER . No solution , no answer , very…

Today is the 07/29/2021 I was number 14 on the delivery schedule when I looked this morning and still throughout the day. I have a schedule delivery that was supposed had been between 1:00-5:00pm today. I have been keeping a eye out on my delivery, and checking throughout the day.

Around about something after 4pm it said that Rooms to Go was at the 12 delivery. Here it is after 7:00pm and there is still no delivery or call saying that they are at least running behind. I had to get help this morning to get prepared for this delivery and they are a No Call and No Show.

They have literally wasted my whole day.

I have to say I have never been so disappointed in service from any company. Ive shopped at rooms to go for years, and have never been so appalled at lack of deference for customer satisfaction and/or regard for how a customer is spending their hard earned money to receive quality products and services.

I ordered 2 identical sleeper sofas and a chair. Much to my dismay one of the sleeper sofas pull out bedding system is completely broken. Not only did I have to wait months to even receive the products but now I'm told they will have to send a technician out to fix it.

Fix my brand new sofa I spent my hard earned money on?! For one, I should have instantly been sent a replacement or given the option of a refund. Instead I'm told I'll have to wait until late August to get a technician out on…

Absolutely ludicrous been lied to said furniture would be exchanged Keeps getting exchanged not in sealed boxes as promised Hole in couch frame Cushion defect with chair Tried numerous times Not legs on couch defected Chair has folder material sticking out Been told a new manufacturing vendor is being ordered and will not happen with this vendor If warehouse doesn’t comply with supervisor request this they will be fired Unfortunately now I never received new furniture all exchanges have been returned in blankets while covid and

the variants are surging and all furniture is poorly made and falling apart Alania lied tried to correct problem but warehouse refuses to comply Unfortunately they are taking advantage of me since I signed something Was very happy but after they left I noticed how…

Scheduled delivery was 1-5 today - at 2 called said between 4-8 - the number that called me only beeps - found our only open till 6:00 - can’t even call the store and speak to any office personnel - now the online says can be up to 9:30 - destroyed my evening plans - my question is how can the person scheduling deliveries have no clue how long a stop will take - how can you be off 6 hrs plus from phone call?

Customer service is awful, no one ever answers the phone, then we they do apparently they lie. I was told if I left a detailed note with my signature on the porch I wouldn’t have to be home. I could not take off work unfortunately and the driver didn’t leave my stuff and when I called to find out why, I waited on hold for over an hour for them to tell me oh I don’t know who said that but

drivers can’t leave it on the porch. Now I still do not have my stuff and no one will answer!!!

I would like executive from corporate to call me 703-408-0303 regarding the crappy furniture and service I have received from Rooms To Go. I am finished with Rooms To Go, and I would like your furniture removed from my house and my money fully refunded.

I bought 2 powder blue recliners and 2 black reclining love seats and 1 black reclining sofa in March. It took a month for the love seats to arrive and 2 months for the recliners to arrive. When the sofa and love seats arrived, 1 was damaged.

RTG said they would replace it. 1 month later they sent me an even worse love seat that the original. They apologized and agreed to replace that one.

Meanwhile when the blue recliners arrived again 1 was damaged. Again they apologized and agreed to replace it. 1 month later they brough another…

Horrible customer service . Do not buy from them ! We waited months for our sofa . It was damaged and they made us take it and said they would send out and replacement and customer service would call us .

None of this happened and WE had to keep reaching out to customer service ( hours at a time waiting on hold for someone to pick up the phone ) they use outside trucking - Rooms to Go doesn't care who they have hired to do the deliveries and that their name is a direct reflection form this companies they hire and it doesn't seem to matter if customers stop buying due to their 3 rd party trucking disasters and rude customer service .

These companies DO NOT care about customer service , lie to you on behalf of Rooms to go policies etc , have no authority to talk for Rooms to go , don't…

Bought and paid for a bedroom set at the store in Murfreesboro TN over 5 months ago. I also paid in full. When my furniture arrived the guys bringing our furniture demanded coffee. Then they brought in a dresser and mirror which one of the doors would not latch at all.

Then they brought in the tall dresser and two night stands which the tops were all wavey. The final piece was the bed which was never put together because the headboard legs did not match up.

Also the guys delivering the furniture took all the hardware with that came with the bed. One of the guys said he would file a report and that I would be called within 30 minutes. No one ever called also they left tons of styrofoam all over the place.

I waited patiently for rooms to call me as the delivery parson stated before he…

Please call me at 727-798-5400 to discuss my damage ottoman - this was damage/dirty upon delivery

I am getting charged for furniture that was never received or delivered to me. snyder. I sent pictures of a love seat that was delivered to me that I didn't order. I was told to use it and it would be picked up when the correct piece was delivered. 00. 26.

I feel like this was bait and switch. In Nov 2020 the double leather recliner was supposed to be delivered but the driver called about 3:15 saying one of the legs was damaged and wouldn't deliver it because he wanted me to be satisfied.

Someone would call to reschedule. 2020. After this I told them to cancel the delivery which no one had bothered to set up anyway but I was expected to pay for something that I don't have.

Good afternoon, my name is Michelle Sturdivant and I have an account with Rooms to Go. I recently attempted to file a claim with Rooms to go for damage to my dining room table. I was told that I had to call Guardian and I did just that and was given a ticket number #7595695 and a order number #14876827.

I was NOT given a claim number nor an authorization number, which I now know that is required. I was almost complete with the request when the representative advised me that I would need an claim number to complete the request and instructed me to call Guardian back and retrieve this information.

I then called BACK to Guardian to get the authorization# 0795963109 and was now ready to complete the request/ claim to have a representative come out to my home to further access the damage…

Our delivery never arrived during the time frame provided, however they advised they attempted delivery at 2:51PM. I was at my residence the entire time, there was no knock, call, or text of arrival. Tracking never showed in transit and my apt number is not even listed on the shipping address, meaning the driver would not even know where to knock, so they literally made no attempt at delivery.

We didn't even get follow up communication that delivery attempt failed. Now we are being told that the mattress that was already purchased is out of stock and we will have to wait 2 weeks. It is entirely unacceptable that we were lied to about our delivery and now won't get the product we have already purchased for another several weeks.

I purchased a day bed and 2 mattresses from Rooms to Go on Veterans Blvd. in Metairie, Louisiana. The delivery was scheduled for 7/15 . The guys who were contracted out for delivery were great. The driver informed me that the warehouse pulled the wrong mattress and put a full size mattress on the truck instead of a twin .

We decided it would be best for me to reject it and him bring it back so he won’t be held accountable for the rejected product, which was my idea as he wanted to leave it. I told him I would call rooms to go and they could deliver a twin mattress to me in a van.

I called customer service and was told the next delivery day was august 5th which I said I could not wait that long. The customer service agent told me she would check if she could do something and call me back.…

I brought a recline at you Rooms to Go in Denton Texas. When I received the recline there wasn't any information booklet on the recliner on what type recliner, how to use the electronics on the recliner ect. I went to the store and talked to someone in the office and told them what I was looking for.

I felt that I was being a nuisance with the way I was responded to. When I was in the store I originally found no one around so I yelled for help but no response.

Finally I saw people in a office with an open window which they must have heard me yelling but it seems they didn't care. I was going to buy additional furniture, but your employees put a stop to that (with their attitude).

If I could I would return the recliner. Who wants to deal with people that could care less about the…

I have been a loyal customer of RTG for years. I have purchased my dining room set, living room and den from RTG. Recently, I purchased an adjustable bed because I have a back condition that I’m going to get surgery for next month. I thought I was all set for recovery. But three months after I purchased the bed from RTG and it stops working! Mind you, I am still paying for a BRAND NEW BED that just stopped working! People advised me to go to other furniture stores to buy my bed but I declined their suggestions and went with RTG because I’m usually satisfied with my purchases from there and like the company.

So I decided to call customer service so that someone can come out to fix my bed. Instead of handling the service call directly (as I am use to), I am sent to call the manufacturer and…

I have ordered a rocking chair for a nursery. It was over two weeks since I have not heart anything about the delivery date, I am not even able to look up my order. I have sent an email to the sellers that was provided by a customer service representative and never got any response.

After multiple calls to customer service nothing was resolved, and one of the representative was very rude and unprofessional. The internet sale department was never able to answer the call, I was waiting on hold for hours. I did not expect Rooms to go being a scam company and I am planning to escalate the issue further. Order number 161308951.

Contact phone number 804 475 5238.

Stuart,FL store. I purchased a patio set on May 1, 2021. One item was not available so was scheduled for delivery on July 10, 2021. Several days prior to delivery I started receiving calls, texts, and emails to ensure I was available during the 5 hour delivery window.

At 6:50AM on day of delivery, the first reminder text came, followed by several more and then a call from the driver. The truck arrived and guess what???!? The item was NOT on the truck. When I called the store they told me they didn’t know and couldn’t tell me what happened or if the item was ever really available.

The store manager talked over me and launched into a dissertation about manufacturing delays. Manufacturing delays were not my problem - the problem is why did you schedule me for a delivery of nothing? I still…

Had us waiting for 2days for delivery and the end of the day they call us to let us know that the truck broke down and they will be delivering on Monday when the supposed to be on Friday. I had to stop all my plans for the weekend. So disappointed.

Delivery driver was unable to get on to the base to make our delivery because of his background. It was notated in the order that this delivery was on a military installation therefore the correct driver should have been on this delivery.

I took off of work for this and now am just expected to do so again instead of the dispatch team correcting their mistake. The customer service today via phone calls was nothing but attitude and absolutely no help. As of this moment I still have not been notified when my delivery will be made.

So I’m expected to just adjust my life schedule for their incompetence.

If I could give less I would. This was the worst experience. Your store at Forest Park is the worst. The floor person sales person Charlie Houser on down to Shirley your store customer care person was just terrible. I came into your store on 6/20/21 to purchase an item.

Just merely requesting verification that it worked seemed to be such an inconvenience to Charlie. Any questions was met with, "you are at an Outlet" as though I did not know where I was. Whether outlet or not, my request were not unreasonable.

Finally, it came down to schedule, with Shirley who further the consistency of poor customer service. On 6/24, I was given the delivery date of 7/7. When we called 7/7 we were informed we were not in the schedule for 7/7 but 7/8; however, when 7/8 came, we were then told that we, in…

I received a call stating my chair was going to be delivered and i gave the driver very easy and explicit directions to my apartment. I waited a half hour outside for the driver and never saw him enter my apartment complex.

I received a call im guessing from dispatch who spoke so fast i couldn’t understand her. I called the store at south park meadows and was told i now need to reschedule and wait weeks to get my delivery. My daughter and i have spent over three grand at this store.

I waited weeks to get this chair and now i’m told i need to wait weeks again. It was no fault of mine and i’m furious over this poor customer service. If this isn’t rectified i will never shop rooms to go in the future.

I ordered my BEDSET & Dresser towards end of May. My initial date, I was given 3 notifications of the time frame and the driver decided to show up early and didn’t bother waiting for me to get to my place.

It was rescheduled to today and I get a call around 8pm stating that the “truck” broke down which was a lie and got hung up by Naomi from dispatch and that I won’t get my things dropped off even though I received the time frame from 6-11:59am. This is so unprofessional.

I need my things NOW.

00 bed. Scheduled delivery for July 6 from 12p-4p. We used the tracking system and discovered that they changed the delivery time to 3p-7p. I live chatted customer service they said that dispatch would be calling me. At 7:45p I called the store and asked for the manager which they refused to let me talk to her.

The female who answered my call said she called dispatch and said they were going to be another 2-3 hours.

Ive been trying to get my furniture fixed for awhile now. Ive been put off for so long that now my warranty isnt valid .. This is exactly what i told them i felt they where doing to me. And now its happened.

Ive been trying for a year to get it fixed... Now im without help they said would be there. I dint recommend using nor wasting good money on crappy furniture that goes out less than a year old. And they keep saying they will contact me...

Ive yet to receive a call. Its all lies

Good Morning, On Friday 7/2/21 i was supposed tobget two bedroom set for both of my daughters. The delivery person never made it to my house they went to the wrong house. They never called before and my husband received a text at 930am stating that the delivery was made.

Since then i have been calling and calling. Firat they tell me they couldnt do anything until yeaterday 7/3 after 4pm i called aftwr 4pm and they said no that it was cloae because its eastern time. That now i have to wait until Monday and they also said that thwre ia no delivery available until 7/16.

I have no where to put my daughters to sleep therefore we are staying in hotels we can't pay a hotel untul 7/16. This is the time wherr i still dont have a delivery date and no one can help me.

Its unfair that i nees to…

I’m very unhappy with my purchase. I ordered a table in February and it was scheduled for delivery on July 3rd. Well when I called to see what time it was going to be delivered I was told I had to pick it up.

Then I was told if I didn’t pick up then I wouldn’t receive the table until December. I waited very patiently for 5 months. I really would like to cancel for all my troubles and don’t feel like it’s my fault to be charged 20% of my money or being told I have to wait until December

The delivery service for the stonecrest office in Lithonia Georgia is absolutely horrible. My delivery time change multiple times, and nobody could give me a straight answer about my delivery. The delivery did not come and I heard several stories as to why the furniture was not delivered.

I then had to wait several days before being able to get a refund. Worst business ever !

My delivery was scheduled for June 23,2021. It wasn’t delivered and no one called to inform me. The reply I received when I called to inquire was the delivery driver said it was too far out of his route and I would have to reschedule.

It was delivered a week later and half of the pieces of furniture were damaged. They delivery guys left the damaged I assembled furniture in my floor. No one from Rooms to Go seems to care and they continue to lie about when they will pick the furniture up.

It’s a hazard to my kids.

On May 30th I ordered a bed and frame. I was told They could not deliver till June 30. That was upsetting esp. with your add of same day delivery. I am a nurse, I took off that day. Deliver was said to be between 11-3.

I took down my only bed . 3 pm came NO bed, at 4 pm I received a call the bed would be here between 4-7 pm. 8 pm came so I called the number I was given and there was no person available to talk, it said call back tomorrow and no delivery was on record.

At 9:45 PM I received a call that my delivery was not coming and I needed to call tomorrow and set up a new delivery date. Seriously poor customer service. They should have been calling me to deliver today but OH NO when I called this morning I was told it was still on a truck and I could not MAKE another delivery date till…

Poor customer service. On 6/29/21 @7pm my wife and I went to McDonough Ga showroom to purchase a mattress and other products. No one attempted to assist us. Totally ignored. Simply astonishing! So we walked out even though we were fully prepared to make a purchase.

This needs to be addressed ASAP

You guys suck and your lack of consideration for customers is outrageous. Never again will I purchase anything from you assholes. Shame on me for allowing you jackasses in my life.

Purchased a bedroom set from them on 05/23/20 and it was delivered on 06/02/20. We moved from Punta Gorda, Florida to Upstate NY in May 2021. We supervised the loading and unloading of our furniture. Upon trying to set up the dresser, we noticed that part of the rear leg piece was missing.

After 4 emails to the company, I was informed that the warranty was only good for 1 year and wouldn’t be covered as we had moved it from the original delivery address.

I have Stage 4 Metastatic Cancer, and I have a mattress that is over 20 years old. Since I am 5'7" and have lost so much weight (currently I weigh a measely 109 pounds). Since I have an account with Rooms to Go that I have not used, I decided to purchase a new bed and mattress set from Rooms to Go on June 16, 2021.

When I ordered the mattress, the online local store noted it was available and in stock. So I immediately felt this would be the bed that I would be having delivered. Wow, that was presumptuous of me, because on the day of delivery, almost two weeks later, I received a call from Ms.

Zulekika, the transportation delivery manager at 9:25 am stating there were technical difficulties. My delivery was placed on standby, and I should wait for a call for updates. I waited, but I also…

My delivery was set up for today 6-23-21. Time frame I was given was 10am-12p. Then it got changed to 12p -2p, then again from 2p-6pm. I never got a call that they were on their way, however, I received a vm that I missed my delivery!

I have been waiting for over 3 weeks, and now the earliest I can get it delivered is August 7th. Spoke with customer svc and they couldn't give me an earlier date. Very poor customer svc, and very hard to reach.

I am very disappointed and irate for the way this was handled.

This is the worst place to purchase something from and pick your delivery date only to be changed to day that they don’t deliver and reschedule and came on a day that I was not at home