m. I tried to submit this on the website, but it said the server was down each time I tried. I have receipts and a copy of the ad to show but this site won’t allow me to upload them due to their size.
It was store #1289 in Sacramento. 88 per pound. 19. The other item was salmon. 99 per pound. 41 pound whole filet. I would be happy to receive a gift card or credit to my safeway for u account as a refund.
The phone number for my safeway for u account is 916-271-3006.
We are 19 year customers of the Safeway on 7110 North Oracle in Oro Valley AZ. 00 dollars of groceries and need help with the bagging. For the past 6 months there has been no help whatsoever when it comes to checking out despite the person at checkout requesting help on the phone.
I asked one of the managers for help but she said there was no help and went back to talking to a co-worker. We rarely need any help in the store and have noticed fewer emails liters in the store.
The push is to self-checkouts which are good for 10-15 items but not for older people like us with many items. I will be sad to no longer shop at this Safeway store but that decision is coming soon. Service no longer seems to be important to this Safeway store. Kathleen Cherry
Eric the manager at 16th and Potrero store has been very unprofessional and treats African Americans different then he does Asians he has done this on more than one accession and thinks it is OK
Made my weekly grocery purchase at Safeway 2449 this morning. Rosa the checker carefully stacked my purchases on the belt for the "bag person". I provided my own bags. The bagger literally dumped everything in my bags with no regard for light, heavy, frozen or fresh pastry.
He clearly DID NOT CARE. I spent $132 and was treated like a major inconvenience. Why do I have to bag my own grocery purchase?
Me and my friend got thrown out of this evening for nothing we had no reason to be thrownot and yet we got to know now by unemployed whose name is Orlando
I just tried to file this complaint on Safeway's website and when you go to press "submit" nothing happens. It just sits there. I am writing to you about experiences I have had over the last week at BOTH the local stores owned by your brand. The Safeway store at 5100 Broadway, Oakland. And the Pak and Save Foods 3889 San Pablo Ave, Emeryville.
Upon entering the store, there are never any carts or hand baskets available in the store. This is the case for both stores. It's a chronic problem that seems to be getting worse. I had to walk around each store for ten plus minutes trying to find a cart. Finally, in both cases I had to ask someone to have a staff member go round up carts from the parking lot. I never found a basket at all. Did you get rid of them?
Neither store was particularly…
Round Steak, 5.14 lbs, on sale for $1.97. Feb , purchased week of Feb 12, 2023.
I purchased this steak and took home to divide in portions. When I turned it over, it was so full of a very hard thick fat. I was so disappointed , but proceeded to trim all the fat off the meat, which I usually do anyway, where there's a normal amount on it. It was 2 steaks, and a good buy for todays prices, so I purchased a larger than normal amount. I have NEVER purchased a piece of meat with so much solid , hard fat on it. I weighed it on my digital scale out of curiosity, it came up to 1.8lbs. of fat. I will admit I ended up taking some red meat with it at times, as I was really frustrated, but not enough to make anything with it, so I was aggressive with it. Never would have thought I could buy something…
On Feb. 00) order for grocery to be delivered to my home address in Seattle WA. on the instruction I specifically wrote to: " ring intercome # 48, preceed to elevator to 4th floor and leave groceries on the door on unit 48".
Safeway email me later that my groceries were delivered. Only to find out there's was no delivery . I called Safeway and spoke to an employee named "Tim", he esxplained to me that in their receipt say's it was delivered to same address but to #38 .
I called an hour after the designated delivery time. In that order were some ferishable foods. Safeway did'nt care.
The Safeway Pharmacy on Continental Boulevard in Green Valley, AZ Sutherland worst customer service. Incompetent,uncaring staff!
My name is Jeannine Sharpe. , thick cut hickory bacon from Jewel on 7500 S. Stony Island, Chicago IL. It was on sale for $17. Having purchased this product in the past, I was very disappointed and dissatisfied this time.
The bacon was very thin (see attached). If I wanted poor quality bacon, I could have bought the cheaper brand. I wasn't able to return it because it was opened, so I kept it. Needless to say I wasn't, and am not happy. com or mobile 773-294-7807. Thank you, Jeannine Sharpe
Getting frustrated and extremely irritated that I still seem to see a substitution when I specifically check off “NO SUBSTITUTIONS”.
Also getting exasperated that basic items like Lucerne lactose free milk, fage yogurt, tofu and other items are out of stock. How can these basic items be out of stock for such a huge corporation and yet I was able to go my corner store and find tofu and fage yogurt?
As for Lucerne milk, I was able to locate similar products at Nob Hill Foods (and a little lower in price). Even Trader Joe’s had tofu and fage yogurt. I guess if I decide to continue shopping at Safeway I’ll have to find a better location and go to the store to shop.
I’ll save a few dollars by not paying for delivery fees and bags.
There is an employee/cashier named Jennifer, heavy set, and short blue hair. She is always sitting, not standing, complaining of how many people are in her line, and today she was wearing sunglasses while checking, and we caught her with her hands down the front of her pants tucked under belly roll before she started scanning items.
That was very unsanitary and disturbing to say the least. She also tries to tell me how to parent when disciplining my son in her line. I personally will never go through her line again. Not too mention when I asked her where something was she said she was off the clock and told me I needed to find someone else.
This isn’t the first time I’ve had issues with her. My boyfriend won’t even go through her line and neither do my coworkers. The one star is for her,…
i went to get some ribs that were onsale the woman said it was a digital offer so i had to show my phone which was at home i read your coupon policy which say i can only get 2 packages of ribs at the 1.97 price so i give up . your coupon policy ( these were on a digital coupon so apparently theres a page of ifs ans or buts in your policy
its easier to go to walmart and get alllll i want for 2.97 ive read about other people on facebook complaining about your digital offers so thankfully i have an option .
Every time I come in for medication, they leave me standing there for an hour . I am the customer, yet always last. They stand inside doing other things without even acknowledging customers are waiting
Brenda the manager at the Safeway in Waldorf Maryland with the address of 3051 Waldorf Market Pl, Waldorf, MD 20603 was very rude! I will not be recommending people to shop at the subway with that kind of horrible customer service.
Came in with my wife to order our anniversary cake . The lady at the counter kept staring at my wife . Literally staring at her . Yes my wife is bald. She is battling cancer but she is still human!
The safeway in Herndon VA on Elden Street advertises that with a new prescription I am eligible for a grocery card worth 75.00
However, when I did provide a new prescription they indicated that because I am on Medicare I am not eligible. 1)First of all, I do not have a medicare drug plan so I am not on Medicare drug plans.
2) This was not advertised on the door into Safeway where a free grocery card was advertised. No "ifs" and or exclusions were advertised. This is fraudulent advertising.
3) Why are you excluding people on medicare - this is discrimination against old people.
whons eret Free herndon on elden street
There is a sign that says no dogs but I am seeing more and more every time I go to the store this is very unclean. Tatum and Cactus in Phoenix AZ.
Each and every day or each and every time I buy something from the Safeway on York road in Baltimore Maryland I am price gouge. The store try to steal over $7 from me with $50 worth of buying. Can you do it all the time you are the worst offenders of price gouging people.
They talk about general Dollar on the internet about price gouging you and that store or the worst offenders . And I will no longer let you steal for me anymore. Your prices are high enough without gouging people
I went to your Emeryville store and the worst experience ever at a grocery store. We are a family of four and I can promise you will never see a penny of our money again!! As I was leaving you had a gentleman that was trying to steal security had stopped them.
The guy came outside and was immediately all over me begging, which is very normal there . I’ve never been there without being harassed. So when I didn’t give to the guy he put his hands on me trying to fight and another costumer tried to stop him and then the guy started trying to fight him.
I ran inside and asked security to call the police and he wouldn’t although he did come outside and the guy left. I went inside to talk to a manager and there was no one behind the desk so I asked someone and evidently it was her job.
Her…
com person “Angelee” and she was clueless so I kept trying because my neighbor could receive groceries on delivery so in the afternoon I tried again and it went through but I was admonished that I would be charged $164 because of drivers tip ect so I placed the order, and got a confirmation for $198 with items that I did not order so
I called and spoke with Jessica Butler the night manager and she tried to refund my money for the items I did not order but could not quite get the full refund so now I intend to return ALL the items for a full refund, I used to love Safeway but now I think the workers are dishonest and are trying to charge customers a lot of money to gain recognition and
brownie points from their corporate office or store managers
This is the third time now I’ve bought milk from my local shop who sell Safeway milk they are dated normally a good week, but every time I get it home it’s gone off the seals have been broken, spoken to my local shop and they have had to write off loads of the milk due to this issue, it’s for a baby who is weening and I’m not happy at all they have had new deliveries of milk I’ve gone down to get more and
the same thing again all the seals are broke and all gone off obviously a problem with production.. I am gunna have to start buying my milk else where
Was standing to get 2 pieces of cooked chicken for along time and staff at the Chinese counter refuse to serve me. I have to wait for another staff to hand me the chicken. I missed to watch my playoff foot ball game this Saturday,1/23/2023 because of this inefficiency. Safeway Hercules ca store manager said the Chinese counter belongs to another company. This is not acceptable to me as the staff at the Chinese counter is wearing a Safeway uniform and the counter is not labeled Chinese Store and wI pay at the Safeway Che k out. If this is the case the Chinese counter should be set up similar to Starbucks counter . Please correct this. I don’t want to miss any other important game
Ben Apolinario
2023. I went to customer service, and asked to use the restroom, a very cordial gentleman directed to me to the restroom pointing in the direction of the stairs. When I was in the stall I heard someone enter the restroom.
When I left the stall there was a female outside of the stall she was in her mid 60’s perhaps with brunette hair, who stated to me that I was using the employee restroom. She was literally just standing there waiting to confront me.
I told her that’s fine, I’m done. She then stated for the future this was an employee restroom. I told her I wouldn’t be using the restroom in the future ( I was visiting San Jose for a work meeting).
I walked to the exit, and she followed me out and repeatedly stated…
I was humiliated by the manager... This started about 3 weeks ago, I was shopping with my son. I had to use the self pay machine since the beginning the machine keep giving me problems when I would scan something it would process it and rite after it would ask for assistance.
So one of the employees keept having to come help me when she was standing rite next to me she noticed I was having problems scanning the milk, but instead of her trying to help she just let me keep scanning my stuff so I keept going and scanning and the machine stopped doing what it was doing so then I push the button to pay and I did pay, as I was going to walk out the girl confronts me and
treats me like I'm a shop lifter so all this time she was watching me scan and she saw the items were not processing when I…
Hello, I hope this is the right place to report an unprofessional manager at the Watsonville store on freedom blvd. in California. Myself and my children were in line with Samantha who was delightful and helpful, when a manager named Rhonda came up to the line we were standing in and reprimanded Samantha.
She was upset with her for reportedly being on her phone and stated that a customer had “taken a picture of her on her phone” and was confronting her in front of an entire line of people! Samantha told me later that she was answering a call about her father in the hospital.
The man behind me stated that he believes Rhonda should get a demotion because of how unprofessional that was. To me, I’d way rather see an employee on her phone, especially given the situation, than a rude manager…
The deli/hot food at the Pacific Ave in Stockton store never has fried chicken or potato wedges, they refuse to make more when you ask them too. They are always under staffed. Their salad area is a mess and unappealing.
1/14/2023. I tried to use the Safeway app for the first time this morning at store 1792. It would not open; error message. Cashier tried when I was checking out and received the same message. Not available. After getting home I called customer service and spoke with three reps (disconnected twice) and asked them to walk me thru the process for downloading the app and how to use it.
Two of the reps were unable to adequately explain how the app works. Both of them referred me to store employees to get assistance (which I had already done earlier, while at the store). Both reps hung up on me when they could not explain the company’s procedure for using the application.
The third representative adequately answered my questions and, I think, I have a basic understanding about Safeway’s app…
I arrived to The junction City Oregon location 3 minutes before they were supposed to close. I was in desperate need to get one thing which was allergy medication for my 8-year-old son who was having a bad allergic reaction.
not so bad that he had to go to the hospital but bad enough where he needed medication. I arrived to the location to find the sliding glass doors already closed the customer still inside. The clerk comes to let customers outside of the building and when I asked him to please let me grab one thing you responded with nope sorry.
But even after begging him please I need this this is very important he still turned me away and told me that his manager said sorry you can't come in and buy anything right now we are closed. I am now having to take my son to the hospital…
The pharmacy in Madras Oregon is so mismanaged that we are collectively going to look at who oversees this federally. The pharmacist and staff say this is how safeway wants it. The waits and lack of correspondence between the pharmacy and customers is obscene.
They don't answer the phone, they don't call back. The waits in line are in the upwards of 30 minutes to over an hour. I believe that executives are aware of these problems and do not care. Imagine being sick standing in line for your new prescription for an hour.
To name one of many situations that are unacceptable. I have watched safeway buy up all the rights to fill from pharmacies unable to sustain the financial and legal burdens. So being the almost only game in town do not care anything about service only the dollar.
1…
I was assaulted in Safeway parking lot in North Portland Oregon on February 5th or 4th 2022 by the security guards that worked at the Safeway store I was sitting in my car passenger seat while my girlfriend fiance was in shopping when security guard came out flashing flashlight inside of my car and I asked her to what are you doing she told me her job and then out of the out of the side I hear another voice tell me to mind my own business as a guy's approaching me big guy one thing led to another I got out of the car and
he insults me him and her that's the short part of it I could add more later but I need somebody to contact me before I go get a lawyer and and go get expensive I was doing nothing wrong and was assaulted by two of your security officers so please contact me I'll leave my…
Use a free coupon at Safeway store in Prescott Valley Arizona and the lady Started yelling at me And told me to shut up and keep my mouth shut Talk to the store directions Took her Immediately I did Nothing wrong and was asked to leave the store Over a coupon Is and a rude worker Safely has gone downhill fast Their customer service theirs Sucks Also in front of my daughter told my daughter I feel sorry for you because your dad This lady was a nasty person Ask for a phone Is back never received one Company needs to pay attention to their customers
I would like to make a complaint about the deli worker at the safeway at 6520 s academy boulevard in Colorado springs, 80906. I have been a faithful safeway shopper for many years. Tonight I went there to shop and I went to the deli and I ordered 2 things at approximately 7 pm 1/8/23.
The deli was open and the deli worker rolled his eyes at me and made me feel that I was bothering him. I said please and thank you and he was horribly rude, I went and made a complaint to the manager on duty as well.
I was the only one at the deli so it was notlike he was busy. I am very angry and do n ot think his attitude was appropriate.
STORE #4318 CLATSKANIE HAS THE WORST SENSE OF WHEN TO JUST DO SOMETHING OR WHEN TO WAIT UNTIL WERE THERE RECENTLY I HAVE BEEN GETTING GANG STALKED BY STAFF EVEN PEAKING ABOVE SHELVES AND EVEN "FINALLY BUSTING ME" ONLY TO FIND OUT HE WAS TALKING NONSENSE. WHAT HAPPENED IS THERE CAN MACHINES ARE ALL OUT, NEEDED TO BE REPLACED YEARS AGO , ALL 4 OF THEM , NOW THEY GOT TO RIG THEM UP EVERY 5 MINUTES TO RUN THEM , NOW I GO TO DO CANS EVERYDAY AND
ITS STARTING TO WEAR ON THE WORKERS , BUT IM WRITING ABOUT NOT ONLY CIVIL RIGHTS BUT PERSONAL RIGHTS , THERE IS NO LOITERING SIGN OUT FRONT OR IN THE STORE , I SIT ON A BENCH IN THE MIDDLE OF THE SHOPPING MALL WHERE SAFEWAY IS LOCATED , THATS WHERE I SEE PEOPLE AND GET TO CHILL OUT AND WATCH TRAFFIC, IM GETTING ABOUT SICK OF BEING STALKED BY WORKERS…
This is an offshore number. A person is not able to get help calling 1-877-258-2799. it's useless. This is the 2nd online order I've placed. Both were totally screwed up. The last one showed my groceries were delivered... that was a lie.
Why are you offering a service that you are unable to fulfill delivery and time commitments? Im now begging told the order I made 01/02/23 is being refunded because delivery can't be confirmed until next week. Do you call this customer service?
Where I'm employed this type of "customer service" would cause many to be terminated. I'm a very disappointed Safeway customer. Truth be told I never liked shopping at your company. These experiences are reinforcing my feelings.
Deli employee named Tallon at Livermore, CA location complained that I was "wanting him to stay late" when I ordered meat at 4:50. His shift ended at 5:00. Proceeded to complain more and give attitude when I ordered a second type of meat.
Your Corte Madera (94925) store is full of MISERABLE employees. They were probably making double-salary on New Year's Day. If they are so unhappy, why don't they get a job somewhere else? Don't take it out on the customers. They are rude and unfriendly.
They ALL need an attitude adjustment!!!!!!!!!!!
I'm reporting 2 very discerning, possibly discriminatory actions of whom I believe to be a lead pharmacist at the Safeway located at 3526 King St, Alexandria, VA 22302. I had two prescriptions transferred and prescribed separately by my doctor through Cigna Ins, I had through my employer, Arlington Co.
DPR, (not Medicaid which I believe she's using as an excuse) from a Giant Pharmacy to that location, as it's more convenient for me to pick them up on the way to my 2nd evening/ night job, along with taking advantage of your $25- $50 promo regarding upon transferring prescriptions a customer would be gifted an initial $25 gift card and a stamp card whereas after 5 refills would receive a $50 gift card.
With my first prescription, there weren't any problems with the original pharmacist…
A coupon for Open Nature cage free large eggs was in our Safeway advertisement for Open Nature Caige free eggs at $3.99 per dozen with a limit of 4. I have a rain check because there were none in store 2044. I shop at Safeway twice a week. That brand of eggs has never been in stock. Today I talked to two men who were replenishing the egg racks. They told me that they have not had them in the store for a very long time.
I request four coupons, each for one dozen Lucerne large eggs for $3.99 each.
As a previous CEO I learned years ago they to be profitable a business must satisfy its customers. If you do they will be loyal and go to your business instead of a competitor’s. We have several choices in Green Vally as you know.
I recommend that if an item that is on sale is sold out or just…
I live in Castro Valley, Ca. 94546. The weekly Safeway mailer listed lobster tails, 3oz-5oz, on sale for $4 each. M. this morning, 12/30/22, and spoke with someone in the meat dept. I asked if he had any of the larger tails in the 5 oz range.
He said that he had the larger ones and there were plenty. I went to the store at 9:00 and saw a few small tails in the display. I had the clerk weigh 3 of them and the total was approximately a little over 1/2 pound, around 3oz each.
He said that was all that came in the order. , pointing out that the ad indicated 3oz-5oz which I already knew. I called, was given false information, and drove to the store for the purpose of getting the 5 oz tails.
I feel that the promotion was handled as a bait-and-switch to the dishonor of the Safeway reputation.…
I have been shopping at this Safeway/Balfour for 6 years. I was shopping yesterday & on the floor in the aisle was wet paper towels. I almost slipped on them. “Norm” was a few feet away chatting w/some people. I showed him the hazard & he looked at me & said he was off the clock & wasn’t working that day?? He walked away.
I went to another employee & explained the problem. That gentleman went over & picked it up.. Norm is not a team player & poor example for the employees. He’s a narcissist.
The employees here are always harrasing me and watching me walk around the store. Can’t even shop in peace without someone assuming your shop lifting. ”we know what you do when you come here”. As I was walking out with my receipt in hand.
I don’t understand the night crew at this Safeway. They are quick to assume because of your skin tone and age. I was utterly annoyed and embarrassed to have to experience such an ugly performance. I felt attack by one of these employees and I don’t think it’s right because they are older they think they can use age discrimination against someone.
This happened at the Safeway off Hamilton with the fuel station. There might crew is disrespectful and completely disgusting.
I placed an order to have groceries delivered on December 26 from 1 to 5 PM. When my groceries hadn’t been delivered by 5:30, I called. I was told that the driver would contact me within 30 minutes. No call.
When I called the second time and asked for a supervisor, the representative put my call directly through to your survey. At 9:30 PM , I called again. I was told that the store had an outage and my groceries would be delivered the next day.
I am 77 years old. My dinner was part of that order . This is not the treatment I expect from Safeway. All my in-person encounters with tSafeway employees at my local store have been positive. This is a disgrace sir.
I could understand if you were in Buffalo but Seattle?
Here in Page Az every add that you have to have on your phone app 25% of the items are not on your self checkout or at the register is not in so they have to go check it out witch I'm right every time but it takes a half hour to check out.
So I talked to Tima the manager and she said both times it's not her problem and walks away, very unprofessional. You need to get rid if her and get someone that knows how to do there job. And treat the customers with respect instead of like shit
So this is my second complaint with this issue and on last time complaint I spoke with someone from corporate and still nothing has been done as mater of fact it's gotten worse . I can never find plain Soy Milk at Safeway it's always out and even if I go to other Safeway store's still no product and it seems Safeway got rid of their organic brand of Soy .
I'm very much thinking of taking my shopping else where , been a loyal customer over 25 years but this has taken a toll.
Turn Down That Blasting Radio Racket! It's causing me Anxiety! And Add Two Prescription Pickup Lanes!
I use a LOT of your Lucerne 12oz. processed cheese slices. For years it has been offered to me as a Just 4 U item in my Weekly Savings email. Currently the every- day price in the store is $2.99. (Depending on when this is read, it could be higher.) Beginning about two months ago, my Just 4 U price became $6.17. Thinking it was a fluke, I thought the error would be corrected the next time around. Here we are after THREE calls to customer service, and the problem remains. How hard can it be to contact whatever department that enters Just 4 U prices into the system, and get this corrected? The lady I spoke with today told me it was previously sent to the wrong department to get the problem corrected.
If that statement is true, you people have multiple problems. You have undertrained people…
My name is Candace Strother. The server was rude and very short when I asked her general questions. The conversation escalated when she told me to pay for my drinks after they were prepared and I’d already paid after my order was placed.
” And rudely point to them. That’s when i started recording. The manager Jaime was right next her didn’t even step in . That’s your problem right there Jamie is to her managers
Im pissed! No the to go over my receipt at the store.
The cashier at the checkout was rude which was a totally unwarranted. As she was bagging, she asked me if I wanted paper or plastic, I told her paper and was very nice about it. When she got to the dozen eggs I was purchasing she asked if it was ok if she just placed them at the top of the bag, I said sure, as long as they don't break.
" I found this truly offensive and did not see why she had to get upset. I frequent the Safeway at 1624 Belle View Blvd, Alexandria, VA 22307 every so often but I will definitely think twice next time. I couldn't find my receipt to give you the register number which is unfortunate because I think this person should not be working with the public.