Sam's Club

While visiting one store in Sam's Club, Sam's Club staff verbally attacked me in front of Sam's Club co-workers as they stood around and did nothing. I will caveat that two customers videotaped the incident with cell phones and presented their complaint/s to management but received only a callous response.

Order # 4258199913, specifically says items to be delivered on Dec 17. At 6 pm tonight my daughter in law called to tell us boxes were dumped by our gate. We found our boxes literally dumped 400 ft from our house.

No phone call or anything. Full of huge holes and sand. Chairs were exposed. I have stage 4 cancer and my husband is 72. We had to struggle to get them in the house as we couldn’t leave them overnight in that condition.

Our son is a firefighter and was on duty, so he was unable to help. So in the dark and cold this is how we spent our evening.... There is nothing to denote who delivered it, no paperwork etc..... We have been Samsclub members for years and this treatment is unacceptable.

I would like someone to contact ASAP , Robin True 386-454-2133 please advise an email I can…

Hello. My name is Neftali Loya Garibay and I am writing you on behalf of my wife Rocío Moriel López, membership number 102-11311733471, regarding to an incident occurred to us on November 18, 2019, at SAMS Mérida (Store #6576), located at Calle 10 #312, Fraccionamiento Gonzalo Guerrero, CP 97118, Mérida, Yucatán, México, around 17:35:09 hours according to the sales receipt. The incident´s chronology is detailed next:

• The day in question, we purchased two full-sized bed bases, item number 115773 for a total of $5,998.02 Mexican pesos (around $307.59 US dollars). • We requested for home-delivery service because of the merchandise’s size. • The customer service clerk who took care of our request filled-in a form and handed it to us for our approval. He also warned us that the delivery…

I received poor / no service at the Southaven MS Sam Club Tire Department. ) a tire rotation on my 2012 Dodge Journey. On 12/3/19 I noticed that the tires that was on the rear before the rotation was still on the rear.

The tires had not being rotated (they had not being moved from front to back). On 12/3/19 I returned to the tire department and asked why my tires had not been rotated. I explained to the lady at the desk that the tires had not being moved from front to back.

She stated the gentleman that rotated my tires was not at work today; tires are sometime rotated by crossing the tires, not moving them front to back. I asked her is rotating tires by crossing them the correct way to rotate them and she stated she did not know. I explain to her…

I received a $70 eGiftCard and cannot access it. Incident: 191202-019917. 19. How the hell is that possible?? It decline the gift card yesterday at Sams. 19. I want this made right!

38 my account was immediately debited, later I received an cancellation notice, I started calling every number that was given no help from anybody. I then spoke to the rudest associate Tranelle claiming to be with corporate she told me the store cancelled the order, she then told me was calling the club 8274 to see why they cancelled the order I was on hold for at least 45 minutes she came back and

told me they cancelled due to they were out of stock I told her my money was taken out and I need to ship the watch to my granddaughter she told me I was out of luck I ask to speak to her boss she told me there was nobody over her and would not transfer me to anyone else.

she then disconnected the phone. I called store 8274 they had 3 watches there the associate there said no one called them.…

I went to Sam's Club, 300 South in Salt Lake City, Utah in September 2019. I needed front tires and had the tires service put them on. When the service center was finished with my vehicle, I noticed that the new tires were on the rear of the vehicle and the old rear tires were on the front.

I thought that was ok. There started being a vibration in my vehicle. I noticed on November 30,2019, that there was a circular area in the center of the tire that was void of any tread. I felt the tire and the cords were separating.

These tires had at least 30,000 miles left on them, but because of the in-experience of the service technician at Sam's Club, these tires are worthless. 00 today for a new set of tires for the front of my van.

If I would have continued driving on the tire with separated…

THEY DO NOT CARE. Talked to the manager Carson I work for Sams . He does not answer to no one. Other things have not been good either . If things do not improve.

I have been trying to change my name on my Sam's account and it seams like is not going to happen , Since it took 1 hr over the phone just to try pay for a stupid membership and have someone so rude answering the phone. Every time I go to the store counter is a wait of 45 min with only one clerk and I always have to ask to get some help, is just wrong!!!!

) Why do we want to pay for a store to reduce prices some and me doing a check out person's job and then I have to wait for someone at the door that has no clue what is doing to see if I paid for all items? It seams like they just lost my business.

Please contact me tell me why Is so great to have a membership? Norma

My car was damaged in the parking lot at Sam’s in Ocala when a row of shopping carts dislodged and hit my car. We filed a complaint claim 891-9332 but never can get it resolved. It has been 2 months .

Your claim dept said they sent the check for damages they called us to enquire why we never cashed the check but we never received it. a form stating that we had not received the check but we never received a form.

We verified our address with them and we receive all our other mail. Every time I call I get transferred from one person to another. I want this resolved and I want to receive my check overnighted to my address.

If the check has not been cashed why can’t they cancel it and reissue another. This whole mess has been bad business. net 352 433 3276 492 Gold Tree Punta Gorda Florida…

Not once but twice in the same month my order was NOT ready. I first ordered cupcakes on Tuesday 11/19 to have picked up on 11/21 at 2:00 for my daughter class party. I got there at 4:00 on 11/21 and the order was no were to be found.

They made to order while I waited over 30 mins. They then found the order form which they placed in the WRONG order bin. The form clearly said 11/21 not 11/22. While there I placed an order to have picked up on 11/29/2019 at 2:00 for her home party.

Husband made it Sams at 2:30, he Faced time me and the cake was NOT what I ordered. I explain to them exactly was I ordered and the Manager Jackie informed me that particular design wouldn't be released until mid-December and the employee should not have shown it to me.

She offered to give us the messed up cake…

I bought a phone at North Lake Sam club in illinois. The phone is defective and i went to return the phone, I was told there is a 14 day return policy and I was on day 15 due to the Thanksgiving Holiday and you was closed.

Needless to say you did not help me and sent me to ATT or Samsung for assistance. I spoke with the manager of the store and the cellular department. I was very upset and still have no results with the return of the phone.

I will never buy another phone from you again. I am even going to cancel my member ship and contact the BBB on you.

Sam's Club and Walmart have been the worst, most difficult company I have ever dealt with. All I am trying to do is update my company's Safety Data Sheet (SDS) new online listing with all of the thousands of chemicals we have, and Walmart and Sam's Club customer service representatives did not even known what Safety Data Sheets are!

Also the automated responses hang up on me or say 'technical difficulties' when I try to get to SDS info. Neither company gives the SDS when product is purchased. AND its not like you can contact the company who actually made the product for the SDS because both Walmart and Sam's Club buy out the brand and then put their information on the back!!

This is about peoples safety; I am extremely disappointed in another large corporation's complete disregard for…

I order my second pick up service and once my husband came with the order I noticed I was missing 2 items, I call the store for 30 minutes and no one answer, I call for the meat department and ask to talk to someone regarding pick up he stated you need to talk to the front and I said how am I supposed to talk to the front if no one answers?

Worthless attempt, call the 1-800 , first your customer service representative cant speak English properly I ask her for a refund and she told me I need to deal with the store directly, no service at all. So frustrating !

When we finally got a hold of someone at the store after 45 minutes calling we were told we needed to go in person you don't do refunds over the phone. The store we order is located in Richmond Texas , and we live in Katy so my…

I have been dealing with trying to get my iPhone 11 from the one day ad from November 11th. It is now December 1st and still not resolved I have now spent a total of 4 hours and 47 minutes on the phone with there customer support. I think I am now done with Sam’s Club.

I think I will try one of your competitors like Costco instead!! James Lechtenberger

Sam’s club office of the president. Bad experience at Sam’s club location: 5870 sawmill rd. dublin, OH 43017

Hello,

let me start off by saying, I have never been treated worst at any shopping location. Here is how: For Black Friday my wife convinced me to open a Sam’s Club membership and get new tires for her car. We went, open an account and signed up for tires to be install on Dec 11. After purchasing tires, we walk around the store, and picked up a pack of meat ball (my 11 year old daughters who was accompanying us, loves meatballs).

After checkout I walk to the exit, meatball and receipt in hand. As I exited I was call back by an associate at the door. I explained I only had one item, showing the item and the receipt. The associate got visible upset, became rude and demanded that I…

The quality of the shelled pecan halves and walnuts has decreased since you started suppling these products under the Member's Mark label. We have purchased the shelled pecans and walnuts to use in our baking, especially baking Christmas cookies and fruit cakes.

We were very satisfied with the quality of the pecan halves when supplied from King Ranch and for the first year as you supplied Member's Mark pecan halves from King Ranch. We purchased Member's Mark Natural Pecan Halves and Walnut Halves for our 2019 Christmas baking and were very disappointed when we started to use them.

There were many broken halves, dark or black pieces and soft pieces. The dark or black pieces and the soft pieces were discarded however many of the broken halves were salvaged. This increased the cost of the…

Tried to order a tire after lengthy wait on phone, tire not available, had to order. Told it could come in next day. No call received. Wait a day and call them 3 times. No one answers phone, service desk connects me to meat dept.

Call tire dept back, finally get through to tire dept, guy puts me on hold for over 10 mins. I hung up. Tire needed urgently due to damage caused when forced off the road with a near head-on collision. Other party drove off.

Tire dept personnel notified of urgency in getting replacement as old tire slashed with loose piece of rubber hanging off causing tire to shimmy when driven (yes, I could use the sub-standard spare but they're not for long term use). Contacted other tire dealers, specific tire not readily available.

Misleading add info. 38 Sams. Club. When you click. +. I spoke with 2 customer Rep today. Tried to purchase 2. Very Misleading!!! I can forward add via email

On 11/27/2019, my daughters and wife went to Sam's Club on Pellicano Dr in El Paso, Texas, to do some last-minute Thanksgiving shopping. As my family and I were checking out at the self-check, a young man approached my wife and me and indicated that she (my eldest daughter) was underage and could not scan the wine bottles (we understand rules!). She scanned the food and other items, and when done, I (father) scanned the wine bottles. When it was time to pay, the individual accused me of allowing my daughter to scan the wine, and I quickly corrected him, and then I asked him how did he know this. He said he "thought" he saw her, and he must have mistaken her with another lady. Instead of apologizing for accusing my daughter without being 100% certain, he remained silent and walked away.

As…

I placed an order for an apple pie on line, paid for it and received my receipt. My pick up time was between 5 & 6 pm. I get to the store and they were not able to locate my order. One employee literally shrugged her shoulders and said, " we ain't got em so oh well."

As a paying customer who pays for a membership to this facility, I should never hear the words "oh well" out of an employees mouth. Not to mention seeing her shrug her shoulders alerting me that my order does not matter.

Apparently the girl "cancelled" my order because they ran out of pies. I explained to her that i ordered my pie yesterday so how come it was not available today? Apparently when you order something online they do not set it aside for you. If you order online and they run out they just cancel your order with…

I have been a loyal customer of Sams Club for over 20 years. This review is specifically about online ordering from Sams Club. DONT DO IT IF YOU WANT TO MAINTAIN YOUR SANITY. I placed an order November 9 which got lost by Fed Ex.

A replacement order was shipped which also got lost by Fed Ex. A third replacement order has now been lost by SAMS! It has now been 3 weeks with no delivery and I’ve been told it will take another few day’s to investigate.

What makes this so exasperating is the total incompetence of the outsourced help phone lines and chats. The people employed have no ability to actually solve the problem. All they do is constantly apologize obviously adhering to a script. When asked to speak to supervisor I was put on hold for an hour before I gave up.

As we all know Amazon…

Order a dining room set online. Was to be delivered on 11/22/19. Was received at the warehouse on 11/19/19. Was told someone would contact me within 48 hours for delivery set up. I heard nothing until 11/24/19 they said they would deliver on 11/25/19 between ten and two.

My husband had to leave work. When the delivery arrived it was severely damaged. We refused the order. I then called Sam’s club online and ask how long it would take to get another order delivered. They could not give me a specific time frame.

I asked where the shipment was coming from and they couldn’t answer that. At this point I am frustrated. I cannot get any answers. I requested to speak to a manager. The manager Christina was not helpful at all. She would not answer any questions she just keep repeating do you want…

Good morning. This is not a complaint but a SAFETY OBSERVATION. We are very pleased with your merchandise and service provided by your Team. I am in the business circle and wanted to express my concern to avoid a customer or your employee getting Hurt. =8).

In order to get them we had( Myself and one of your female team members) to lift vertically the table above a horizontal rail about 30 inches from the floor. This was very difficult and IT IS AN ACCIDENT WAITING TO HAPPEN.

I DO NOT WANT TO THINK ABOUT A CONSUMER GETTING HURT TRYING TO LIFT TABLE TO LOADED INTO A CART. Yes it was very difficult to do so. Please consider getting some one to re-evaluate this process. I am an engineer and always looking for the well being of a company and consumer to be a WIN-WIN situation Carlos Gomez…

I worked for store 6571 I got fired for wearing the wrong pants not one manager talked to me at all bout my pants not ONE but out the blue they called me to office a hour before my shift end to tell me I was fired just like that I done seen people at this same damn store wear the same Damn pants and they ass still there a white girl done called out twice in her 90 days and the girl still there so I need someone to call me ASAP at 8436249707

Hi I'm Lorinne Walker. I live in Rocky Mount NC. I’m a senior citizen. I purchase a mattress 2 years ago, at the Rocky Mount location, we'll the mattress is already losing shape by sinking in the middle. I went to the Rocky Mount but could n't find my receipt and they would not help me.

The customer service at that store would not even give me any options to help me. I need my bed either replaced with better one or a refund. This mattress should have last longer than two years. Is it any way someone can contact me and help get this resolved.

I’m beginning to have issues with my back and neck because the mattress has gone to sinking in the middle. I have been loyal customer for many years and this is the result of great customer service. Please contact me with some form of resolution.…

FACTS and COMPLAINT: I went to Sam's Club in Des Plaines Tire Service Center sometime 1st week of Nov 2019 to have my flat tires checked. I was told by the Technician A that I have to make an appointment.

I asked for the earliest date and he gave me Nov 23 rd 7:00 AM; I noted the date and time on my mobile phone calendar. I went on shopping for half an hour and I went back to the Tire Service front desk before I left to double check the date & time.

He then told me to talk to Technician A who was then working inside the shop. The Technician A was so busy and didn't attend to me. He flips several pages and there he found somewhat my name…

Why did Sams Warehouse replace the grocery carts? The carts are too high & hard to turn. Did anyone try them out first. 3 “ of average height & after putting items on the child sitting, I could not see over the cart.

Lucky I had my 6’ grandson to push the cart: in my opinion it’s a waste of money. That money could have been used for your employees wages or a reduction in the price since everything is being reduced in size. Sincerely

I have tried for a year and a half to explain the primary person on my account is dead I want to renew as primary and not cancel the account I have had for 15 or years or more I keep getting people who speak broken engilish and can not help me I am about to get my local news agency out side of chicago involved 7 on your side as this is rediculouse

I was told a product would be sent it was wrong they had me pay for the next step product it was wrong then they was going to do a price adjustment and when the product come they said they could not cuz it was a different product even though they could not provide me with the product that I had ordered they were then supposed to give me the new product at the with a price adjustment and failed to do so

My husband and I have been members of Sam's Club since the early 1990s, and had a business/plus membership for more than a decade. Everything was pretty much okay until Sam's Club decided to switch out our Sam's Discover Card for Master Card, which they got from someplace called Synchrony Bank. ").

So the NEXT year, my husband called Sam's/Synchrony ahead of time to let them know that we would be again doing business out of state and making purchases in Mississippi and Louisiana that March; we would ALSO be doing another event outside Indianapolis, Indiana, that summer. ).

Come June of that year? My husband leaves a couple of days early to do set up. I get home from last minute shopping to find a message on the answering machine from Synchrony -- after getting a frantic call on my cell…

I been on hold for hour, had to leave store. Have called 6 times no one has helped me been on hold reference number is 191 121-016371

This was the worst experience ever! I cancelled an auction order but it still shipped along with the auction order I did want. I have now been on the phone with them 3 times today as the representative cancelled the wrong item!!!

So I have been on the phone explaining over and over again that the wrong item was shipped and that I WAS CHARGED for both items because all the reps are clueless.. They do NOT give out the corporate info so you are stuck to having to deal with the auction department who messed up the order to begin with!

Now I have a watch I do not want that I was charged for that I have to return and on top of that I have another watch I did want and was charged for that is getting sent back to Sams that they claim they have to figure out how to refund my money with cause they…

I have had my credit limit twice in a 6month period and for infor.ation not accurate.bi called to discuss this and was told to correct it with the credit bureaus. I have a rent report in front of me and she rold me she cant do anythi g so i aksed to speak with the area that does the reviews and i was then hung up on.

The diesel pump is extremely slow. The attendant showed me that you have to lift the hose and nozzle above your head to remove an air lock, then it pumps like it should. This has been going on for months and it makes me question why it isn't fixed.

I am certain Sam's Club exec's do not want customers lifting fuel hoses and nozzles over their head before they can pump fuel. The attendant was courteous. I hope he reported this issue so it can be handled professionally. I can only imagine how many customers have gone elsewhere.

I left a few times myself and finished fueling elsewhere before I found out the process. I reported this issue before. Thanks, Steve Frati

Purchased half gallon of Members ice cream it's absolutely the worst I have ever had. Leaves a gritty taste in your mouth.that stay with me all evening. Just wanted let you know that is first thing we ever purchased at Sams Club that was not completed happy with.

Please someone help me.

I don't have the mood to tell you but it is the tires Department. com But right now I am going to not renew my membership or buy anything from tires Department. So imagine how much you are going to lose from me as a customer and my friends since I will tell them what's happening in your tiers Department in sterling store in Virginia , by the way I prefer to pay more for the tires I will be buying next time than the bad ,slow service you have

com a christmas gift from my in laws to my husband on September 27/2019 how I never received the item I called 18887467726 and spoke to a lady named Jessica she explained to me they had the wrong address I provide her the correct address and she went ahead and send another package on 11/18/2019 I called to informed them I still didnt have a package I spoke to Janet and irene who informed me they deliver the package on move 15th to the wrong address I explained to them I had previously talked to someone Janet transfer my called to irene who explained to me she had to file a lost package and

to wait for FedEx to call and bring me the package. com anymore as I have had a bad experience and still no package I'm devastated now I have to informed my husband and father in law that they wont have…

First of all, you do not value your customers! Your Sam's Club in Columbia SC purposely gave me a fake number when I said I had a fraud issue. Manny gave me the number 888-756-7726! Which that number just wanted my credit card number to buy a vacation! Really? Listen I can easily handle my fraud case through the Better Business Bureau.

One of your employees keyed in my stolen Wells Fargo Debit card number for a customer. Obviously, they were in it together. Do you vett your employees at all? I have the transactions number and amount when you have a serious person wanting to discuss my issue. I am filing a police report tomorrow. What will you be doing about this? Sincerely,

Gloria Olsen 803-629-7571

Ordered a Christmas tree 12 foot. Came in 2 boxes and it should have been 1 of 2 and 2 of 2 on the boxes. Unfortunately, that's where the debacle begins. I received 2- 1 of 2 and not a 2 of 2.

Instead of sending one of them back they wanted to have them both sent back and send in a complete replacement. So this was suppose to be initiated and the other picked up. But there was not a pick up so I called and they said they would pick it the next day.

Well the guy showed up and wouldn't take but one of the boxes because that's what his paper work said to pick up. He said he would request another label and of course have heard nothing. Today I received what I should have received in the beginning 1 of 2 and 2 of 2.

But I still have the extra 1 of 2 sitting on the floor. I have never been…

For the past two and a half months I have been totally dissatisfied with Sam's Club which up until now has been one of my favorite and most frequented stores. I lost my Sam's Club Plus charge and immediately placed a call to customer service advising it had been lost.

I was then advised a new replacement card would be issued withing 2 weeks. Two weeks went by with no receipt of a new card . I then called again and the customer service representative apologized and sent d the card would be sent immediately.

The card didn't come and it was supposed to have been sent by a carrier and due in four business days. I then received two cards at once , one being a Plus card and the other being a master card.

I called Synchronicity Bank and questioned why the two cards. No one including the…

I kept following up with a chat online, them telling me it was still processing... I did an online chat with them again.... I still want the product as order and as advertised..... That is not good customer loyalty..... Sharen Schranz Order # 148135643 Awaiting your reply

My son had a metal piece with a black tip in his cake , he bit it!!!!. Pics below for proof. This was gotten from pinellas park Sam's club in Florida. Really unacceptable!! Pics below

I purchased gas and the next day I found out that there was a $200 hold on my card. Which meant that $167nwas and is being withheld from my account. Only the amount of the purchase, Ie...gas, chould be taken out. Now I am without that money which I severely need. That money needs to be returned to my account and there should never be another instance such as this again!!!

4167

I have been trying to replace a severely damaged order placed 10/25/19 and have instead received a replacement more damaged than the first one! I have spoken to service reps who have either been inexperienced or could not understand me properly.

I have taken pictures of both orders. I am now on hold with your service rep and have been ON HOLD for the past 20 minutes. I HAVE PICTURES OF BOTH OF THESE UNBELIEVABLY DAMAGED SHIPMENTS, I AM EXTREMELY OUTRAGED AND APPALLED AT THIS coming from a reputable company such as yours and wary about renewing my membership.

November 18, 2019 Dear Customer service for Sam’s Club tire and battery shop, 904 Pleasant Grove Blvd, Roseville, Ca. I had just dropped my wife off at Sam’s Club and I went to your gasoline area for fuel. I did get my fuel but unfortunately my car battery went dead; I was able to start my car with the help of another customer.

You probably know that the attendees at the gas area to not have anyway other than call a tow truck to assist. I telephoned Sam’s club and asked if the garage area installs batteries, I was told YES. I drove the one minute to get to the garage.

There I spoke with a young woman, I told her my car battery is dead and asked if someone there could install a new battery. She seemed to have a very difficult time answering my question…

Your clothing selection sucks!! I used to buy all of my clothes here. Now there’s nothing for the business women in your council bluffs store. I’m forced to travel 2+ hours just to find women’s clothing in a sams club.

F**K sams club customer service WHAT A COMPLETE WASTE OF SPACE!