Sam's Club

The club in S. Huntsville Al used to ask to see membership card, then they stopped. One day after months they were stopping people at the door checking cards. The next time I came in I had my card ready and they didn’t need it for a couple months.

Today they wanted to check cards again and I asked the lady checking them about the inconsistency and she just kept pointing to the sign saying it has been posted for a week on the door, instead of saying I understand, sorry about that. I don’t mind showing the card but I don’t want to dig it out of my purse and put it back if it is not necessary.

Just get your act together.

I am very upset that you are eliminating the photo department. I only purchased a membership with this company to have the photo services. This sucks! Some of us still like to walk into a store and see a face and receive support if needed. Yet more jobs lost!

I purchased a car battery back in August of this year and it has a 3 year replacement warranty Well today 10/26/19 i took this car battery back to the SAMS Club that I purchased it at with the receipt, and was refused replacement.

First of all the employee that was working the counter was very unprofessional and slouchy looking (shirt untucked, plants sagging) I explained to him that the battery has a dead cell, so I'm using the warranty to replace the battery . He said "well it ain't like that" "I got to hook it up to the machine before that can happen, and the machine will tell me what's wrong with it" then

He said " It''ll be bout an hour or so" I said to him that I'm not going to wait, because I know it's bad. He interrupts me and says "that's just the way it is". I said to him that I…

Abilene Sam’s Club quit carrying Fat Free Milk. They carried and would come in and they would have it. The next time they didn’t and so forth. I didn’t get milk at the store since I was getting at Sam’s and low and behold they did t have it and said they would not carry it any longer.

Now I have to go back into town to the store to get some since I am out.

We buy boneless chicken from Sam's at least once a week, we love it. I've never had any issues with it until this batch. We bought it last week from the roseville michigan store. One of the pieces had a quite large bone in it.

I'm not sure protocol but wanted you to be aware. Thank you.

People be aware, the Samsclub's tire department located at 7400 Youree Dr, Shreveport LA I believe they are making customer believe that they are doing the tire rotation, but they are not, i always put a white mark on the tires before rotation be done just in case. After more then two hours of supposedly working on my van they call me to tell me the work was done.

I went to the van to make sure that was true but they lied, they didn't even touched the tires and the tires were exactly in the same position as before.

We have shopped at Sam's Club for many years and have not had any problems until recently. Our problem is as follows:It seems more and more name brand products are being replaced with Member's Mark products. For example: Chobanis' Greek yogurt has been replaced by Member's Mark Greek yogurt and Philadelphia cream cheese is being replaced by Member's Mark cream cheese. This leaves us no option but to purchase the Member's mark products which in my perception are inferior in quality and taste. (The Member's Mark cream cheese we purchased today was awful, so we returned it which was inconvenient and time consuming.)

I would appreciate Sam's Club offering name brand products again in the dairy department. Costco is coming to town and this may weigh in my decision to keep my membership in…

I have worked at sams club for about three years. Though out the three years i have been in college. After Two years I was promoted to an Optician. I informed the manager that I would be attending nursing school and she still was interested in me for the position.

After a year the job worked with my schedule with no problems. I would always work when i can and at one point i trainer every new person that is currently there. I spoke with my manager about going PRN and working sundays.

She agree, after a week i was no longer in the schedule. I told the manager about this misunderstanding and she has not spoken or replied me since. During the course of working in the optical area this manager was extremely unorganized, sending schedules at the last minute and focusing on other clubs and…

Pineville North Carolina ! I asked one of the managers about a price in the store one of the stores have one price and another one was different . This store was a higher price so I was just asking him why can I get it get the merchandise for that price and they said they don’t honor that and

then the manager that runs the store was very rude and hateful he was still there and talk to the white guy forever then when I came over he said he’s a diabetic and he’s hungry haven’t eaten why don’t I go talk to other girls and I thought that was Unprofessional !

It was pouring rain and I had a four year old and a ten week old and so I had my daughter drop me off under the cover and went into the out door because it was pouring and didn’t want to get the baby wet. I walked in and was asked to see my membership card and I have never been asked to see my card she was very rude.

Then the whole time I was in the store they had someone on a fork lift who was using it and it beeped the entire time I was inside very loudly about 30 minutes. Then when I exited and they went to check my items the lady(the same one who asked for my card when I walked in) was once again very rude while doing it.

My complaint is with your customer service. I ordered several items online. It came in 3 packages. One of which was delivered to the wrong house. When I contacted Sam's by email about the lost package I never received any acknowledgement or response to my email.

The package was delivered to a house several miles away. I got my package but only because that homeowner tracked me down. I had to pick my own package up. I then emailed a complaint about your service. I have never heard from either email.

Needless to say I will never use your online service again. Not will I recommend it to anyone else.

I have been lied to by customer service. I’m still waiting for a fed ex pick up, it’s been 3days and still waiting. I’ve called in more than 6 times and still no help.

Sams club is taking money out of my account when I didn’t make a purchase. The only way to get my money put back on my account is to go to Sams club. Why can’t the money just be put back on my account?

Why do I have to go into the store when I didn’t even go in the store for the items I am being charged for. Please explain this?

Made online order for air fryer 9/15/19 never received product. Called several times and was told it was handled and being reshipped. 4 times, today is 10/23/19 still NO MERCHANDISE. I was told they will finally refund but had to be manually..

And if I still wanted merchandise I could repurchase. This should be free to me for ALL of my inconvenience. My rate is a 0, it wouldnt take away the star

I ordered a mattress in a box and it never expanded like it should, so I’ve been trying to return it for a new one. 00). I’ve been hung up on twice, lied to and now I’m still w out a mattress and missed 2 days work waiting for fed-ex to ick it up and it’s still not picked up.

Can’t get a replacement till this one is returned.

68. 82. As I needed the medication, I paid with my Sam's Business Card, figuring I could get this straightened out later. It is impossible to get this straightened out with the W. Tropical pharmacy personnel. I repeatedly asked to have the pharmacy manager, then the store manager call me but never received a call-back!

Upon questioning the pharmacist, he told me that they put an NDC# into the computer and the computer tells them how much the copay is. Upon further investigation, they had two numbers in their computer for the same drug and I got the old more expensive…

I’m Contacting you about Christmas decorations That I purchased online. This is now the second item I’ve received from Sam’s Club online purchase that was delivered to me as a used item. I can see that the box was re-taped not glued the way it normally comes.

When I open the box everything was just thrown back in the box nothing secured. Like I said this is the second item that I am now going to have to return because of the horrible Service from your Online distribution center.

How dare they send out return merchandise. This item was over $150 and how dear Sam sends something that was returned obviously from another customer didn’t want it. This is the car with the presents on it the other item was the family of three snowman that was also Returned by someone and was sent to me that was…

My 85 year old dad wanted to visit your club in Columbus Ohio. Morse Rd.. I made him a guest past at 8pm thinking he could use it the following morning. On line it said the pass was good for 24 hours.

Plus I was on the chat line. And the resent the number. He was willing to spend lots of money with you. And he said the customer service desk was very nasty to him. His number was 1012610097266733. I am hoping that he can have some type of reassurance that he could visit your club. Thank you

I went to get peanuts in the shell and you usually have 5 lb. bags of unsalted peanuts and last 2 times I went no peanuts in the shell at all. You go to Costco and they have 5lb bags of unsalted and salted peanuts in the shell always and they are cheaper.

I live in Castle Rock, CO now so joined Sams Club and it really has been a disappointment compared to Costco. I am a weightlifter also and take protein to rebuild after a workout and instead of having great brands like Costco has like Optimum Nutrition you carry higher fat and cholesterol brands and the prices are high.

They go on sale a lot at Costco also so I can save some money. You guys don't have nearly the traffic Costco gets and these are just some of the reasons why.

I was at the St. Clairsville store with a full cart went to the checkout only 1 cashier and just self checkouts open I picked up candy for trick or treat and left the remaining items, I wanted to pay cash but

I was not going to stand in the long line so I did the self checkout on my phone. This is getting really sad what the stores are doing I feel bad for the elderly customers.

I did an online order to be picked up at the Utica mi store I got there at 12:00 PM I went to the register that I had last time which I noticed there was nothing there so I asked one of the clerks that was walking around with the earpiece and she told me that I now had to go to the service desk I stood in line at the service desk and

there must’ve been seven people in line the lady told me rudely that I needed to go to register one and I said but they told me to come here she said I said register one and lwalked back over there I asked one of the girls at the register which register was one which again was empty I’ve found another girl asked her and she told me its over by the tire center when I told her this was the third place they were sending me she asked me who told you that and

I…

I was supposed to get someone to talk to about a complait at the Plano store serving bad ice cream smoothy found a vine with thorns on it in my ice cream. Not looking to Sue but if nouthing is checked out.

I will take it to the News.. So far people are not taking this Serious and someone can get death by eating this. 214-491-2641 BERT was talking to someone but never responded back to me.. I was waiting to send pictures but didn't get address to send...

Yes I was scheduled for an interview on 10/22/2019 @ 1:00-1:30 I went early I waited in the cafe for 15 minutes then I went back to member support to let them know that I was still waiting they radio them again and I waited another 15 minutes no one every came to interview me I feel that was very unprofessional and time consuming. I just wasted my time they need a better way of identifying people who are there for an interview disappointing Katina Willy Florence South Carolina 29501

I am a longtime business owner of 28 years. I have been ordering from Sams as long as I have been in business. My business name is Crumpy's Hotwings in Memphis. I have a couple of major complaints. I order every week 75 cases of wings.

In order for me to run my business, I depend on Sams having my product. For the past year Sams have had a shortage on wings. I really would like to keep odering from Sams but I don't know if they are going them day by day. This is a problem!

I went into the store today and they have wings but the expiration date is tomorrow . 00 per case , which is ridiculous if they are going to go bad the next day. I'm going to take my business else where if this don't change. Please help!!!

No answer or contact from Sams Club, on Incident #191016-000063 concerning men’s restrooms.

The men’s rest rooms in both Sams Club stores are a health hazard due to lack of finding a sink that water comes out of. One has to go from sink to sink to find one that works if thats even possible. Upon mentioning this issue to the Service Department several times at both locations nothing changes. Many times I see men NOT being able to wash their hands and just leave the rest room. When this gets mentioned at the service desk other female guests come up and say it’s the same in the ladies restroom. I find it strange that a disinfectant tissue is available at the entry door so people can supposedly clean their hands upon entering but none available in the rest rooms. I suspect if the same…

Had a motorcycle on display also had more in the back and wouldn't sell me one said they was for a sale in November. Tammy was the rudest person I ever met. Steve was the worst manager placed on earth store 6569

your new store brand puppy pads suck. they leak. they tear if you blow on them...they don't hold the pee

I went online to check greensburg, la hours it said 8pm on Sunday. I get there after 7:45 to grab what I need and they said they closed at 6pm... So which is it? Don't let me drive all the way there for nothing....

a 2 hour difference is a lot!!!

At your Quarterfield store raining hard stop to eat in the food court Water all over the Floors and your people just standing around talking to Escher outher thy could pick up a Mop an start mopping just trying to Save you a Law suite

I keep wondering why we pay 45 dollars a year to shop here for the stuff we like. Such as pork country style ribs, chuck steak. But it seems those are 2 of items we buy or use to buy here because corporate said no more.

Only to carry more expensive cuts of beef and stuff. You know not everybody can afford those cuts. Small Walton would be rolling over in his grave if he knew this happened bring back the stuff I can afford!

On Oct 16, 2019, an order was placed to be picked up on Oct 18, 2019. Upon picking up the items it was stated the Black Bean Burgers were out of stock. That was determined to be incorrect, After arriving home I looked at the online invoice that was emailed to me and there was a charge for the burgers and not the Black bean Salsa. I contacted the store and spoke with the representative and she continued to tell me the burgers were out of stock. I informed her I had been charged for them on the official receipt and didn't get them. At this point, she realized she had misspoken and corrected the issue by allowing my son to pick up the item.

While my son was in the store. I was preparing to make a salad and the salad mix that was picked up earlier was wilted. I looked at the expiration date…

they were disgusting, stuffed with what???? Some kind of creamy filler garbage... I am a customer of Sam's since the original store on Hilton Head Island, SC, also have a Sam's Club credit card... I have been a great supporter and fan since the beginning, but I see the quality going downhill fast!!!!

or will welcome an Aldi, or Trader Joe's, etc. Your management is snooty and un-friendly, your staff is un-polished, to say the least. It is truly a discount experience, now defective food is also offered... your bananas are also over-ripe in a day, and just not worth buying.

just look at my total purchases each month. Jacquelyn Riggins Hilton Head Island, SC

Although the staff waited on us were very courteous, they were totally not helpful. I am severely disappointed in Sam's Club return policy.

The original lift chair was purchased in October 2015, by February 2018 it quit working. Upon going to the store in Jefferson City, we were given an exchange. The original chair was no longer in stock so a substitution was made. We now have Hampton Powerlift chair. There is supposed to be a seven year warranty. Well, the lift mechanism quit this month, October 2019. My elderly, 92 year old father needs that lift mechansm. Sam' Club employees told me that "corporate" was tightening up the return process and there was nothing they could do since it was past the 90 day return window. When investigating the manufacturer's warranty online, I discovered…

I received an email dated 9/18/2019 from Sam's Club stating that I needed to update my membership and that if I made an on line purchase by 10/20/2019 I would receive a $15 credit. I can send you the email if you give me an email address to send it to.

However your website also refers to this offer. I renewed my membership- in fact upgraded to Plus - and subsequently made the purchase on Monday 10/14/2019. Order number 3592999033 refers. Whilst doing the order I saw that the credit was not reflecting so called customer service.

The lady told me to process the order and then phone back to get the credit processed. I did this and the person I spoke to took some time trying to find out about the offer which she was unable to do.

As far as was concerned it did not exist. As a result I…

I went to Sam's Club in Elmonte to have them patch one of the tires that I bought to your company the guy told me it would be less than an hour I sit there for 2 1/2 hours waiting for him to patch my tire why because he took other people ahead of me because I wasn't paying for the patch repair that's one of the worst this freaking things you could do to me next time I buy tires COSTCO here I come better service more professional people I'll never buy tires or any TV sets or anything from your people again if this is the type of service I can expectI don't know what kind of people you hire but

you need to train them better customer service is a priority I'm going to relay my experience to my family friends and coworkers to make sure they don't get caught in the same situation I did

I went to Sam's Club in Elmonte to have them patch one of the tires that I bought to your company the guy told me it would be less than an hour I sit there for 2 1/2 hours waiting for him to patch my tire why because he took other people ahead of me because I wasn't paying for the patch repair that's one of the worst this freaking things you could do to me next time I buy tires COSTCO here I come better service more professional people I'll never buy tires or any TV sets or anything from your people again if this is the type of service I can expectI don't know what kind of people you hire but

you need to train them better customer service is a priority I'm going to relay my experience to my family friends and coworkers to make sure they don't get caught in the same situation I did

I called Sam's Club, Tinley Park, Monday morning 10/14/2019 to see if I could buy 4 tires, and have them installed. They gave me a 1:00 pm appointment. I got there approx. 12:30 pm. My Sam's Club card was active and in good standing, but would not register in the other system that the Tire Dept.

has, which creates work orders. They attempted over and over again, to register my work order but it would not take my card. I had to walk over to their customer service desk to see if they could do anything, because the tire dept.

couldn't call up there from their phone. There was no problem, with my card in the store's system. I told the customer service rep that my card was the only one that doesn't register in the Tire Dept. system. The other customers and an employee had no problem, putting…

Just Absurb in order for one to shop as a member before 10 they have to upgrade to the plus. I have tried that plus membership before did not benefit from it's use. Sad Sam Club is lossing money due to an add on of a plus membership. Not getting the membership today cost you 50.00 plus dollars of shopping. You may want to rethink how you are treating your memebers who has declined your plus membership to their card. Plus I am a credit card holder. I may consider during away with your credit card and your membership card and use Costco or another warehouse in my area.

Unhappy Customer..

I have been a business Member since you opened your Latham, NY location. I have always been a big supporter of your Store, however, recent changes and now hours changes I No Longer a FAN !

First, as a supplier for Business/Restaurants You no longer sell any Frozen Eggplant at all! You no longer sell the pre -cooked chicken fingers or the Tyson Chicken frozen patties ( no breading ) You no longer sell Slenda in large size bags, just box of individual packets!

When I renewed my membership In December 2018 I was told in order to have early entrance to the store @7:00 AM I had to upgrade my Membership, which I did do, Now effective 10/1/2019 I no longer have access till 9 AM , which doesn't work for me , early morning is when I'm available to do my shopping during the day I run a business.…

I was in Sam's club in Edison, NJ . Just cause my mother want e to pick Sensodyne tooth paste for her. But I also need some candies for my clinic. So pick extra items. As I paying for the items. Michele in the cashing line mishandled the candy bag and spilled over. I want 4 bags & told her will t try to pick another. Unfortunately can not find the items so I went bag. As soon as I came she ask me if I intentionally open it. I immediately said " excuse me". She just left the counter. The lady was left and ask me if there is any item I open. Showed a grimace of disgust. She was going to put the item and step back. Again ask if I open another item. So I left. I do not nned to be insulted by 2 low level employee.

I feels this employee has no right to insult me. I take time from my schedule to…

This Sams club has long had customer service issues, from manager to manager it doesn't change much. In particular you have several areas (Pharmacy, Photo, Optical and Automotive) in your store that SHOULD have associates trained in that area with good customer service skills because these associates have more personal interaction than other areas.

The one that is ALWAYS lacking in this store is Photo. The two assigned associates do pretty good. The problems is it is never manned. Their hours are cut or they assign them to another area across the store. I guess the opinion is that it is a low skill area and that the machine does it all and that is simply not true.

I have vast photo lab experience from commercial pro photo labs throughout county and also in the Walmart space. This is very…

I went to Sam's Club on SE 29th in Oklahoma City yesterday, Oct 15, 2019. 00 bill. We got our 62 cents change. When we got to the door my daughter showed the receipt to exit then when we got through the door she said look at this receipt. 62.

That left $30 unaccounted for. I went back into the store to the lady unloading the carts onto the conveyer to the checkout person. She said it will all work out and all is OK. I called Corporate @ 1-888-746-7726.

Someone named Jason said there really wasn't much that could be done. Never asked for receipt number, checkout number, time, or a damned thing. ). Seemed unconcerned as well. If there is common knowledge of employees covering up cash overrings of 20-30 dollars at a transaction for 10 or 20 times per shift, that spells blatant theft to me…

I went to Sams Club he moneth of October 2019, i bought many items, one being chocolate covered almonds, that night, as i was eating a few, i bit into a piece, of silver metal, which looked like some type of rivet, almost broke my tooth, i called sams, sand she said they would be getting back to me, they take these complants seriously, that was a few weeks ago, have heard nothing from them

I’ve been going the same club it’s dirty I seen the same merchandise open on aile for two weeks in the cooler department I smelled the same mouse for two weeks they’re selling a couch it’s been around my forklift with metal sticking out of it on the L I talk to the Store manager Sandra and I told her this she said if you don’t like it don’t come at least when the other manager was there it was clean and I wanted to come there I had a problem getting around I’m handicap would you please look into it I like that Sams but

it looks like nasty thank you

On October 14, 2019 I went to your Battle Creek Michigan store (12737 6 mile Rd, Battle Creek, MI 49014) with intentions of purchasing a membership. I was the only person in the members services line and there were two employees on the outside of the customer service desk and one behind the desk.

After standing for 3 to five minutes and being ignored by all three employees I was joined by my fiancée who proceeded to ask why I was not being helped. " I proceeded to tell this lady that I would like a membership and asked the cost of such.

" Now I was under the impression that there are a number of memberships such as basic, or business but there was no information posted about any cost of membership at the desk and I was offered no other options so I assumed that my information was wrong…

I have paid for a plus membership so I could enter Sams Club at 7 am. Now I am being told that I can no longer enter until after 9 am so the online purchases can come in from 7-9.

Why am I paying the extra money if I can’t enter. Are you online purchases paying the extra money to enter early? I do believe that everyone who has paid for the plus and business memberships should be refunded their money.

And shame on you for complying to your own rules

I went into the Evanston, Illinois sams store ordered four tires. After ordering the tires they said it would take seven days for the tires to come. Eight days later, When I showed up for my appointment no one knew where the tires were.

Eventually, the workers realized there were only three tires delivered. No one called to tell me the tires did not come in. I spoke to Pallo the bill was 1200. I was refunded the installation fee (60) and set a new appointment.

then the new appointment comes and I am there to drop the car off and a team member named Honaz was very rude. He helped everyone else except me. I ended up getting my tires three weeks after the order.

I am very dissatisfied because I spent 1200 and was mistreated.

Waited in long line... paid for a laptop only to be told no more available. Customer service took even longer to give refund with another long line. Complete waste of time

Hi, I purchased string lights online and decided to return them since I was about to move and wasn't sure I'd be able to utilize them at my new house. I never even opened the item. I went to print out the label before I moved and my printer was out of ink so I decided to take them to a store instead.

My new house isn't ready yet so I'm staying at an Airbnb and I don't have a printer. I went to the Warehouse at 17099 Brookhurst St. Fountain Valley, California 92708 Thursday evening at approximately 7:15 pm. The first young lady Elaine was very kind and professional trying to help me since the computer system was saying that it was already returned since I originally opted to do so online.

I showed her my emails and credit card account so she could see I hadn't and explained the situation..…

Hello Sam's Club, My account was setup on Auto-pay. 00 on 9/28/2019. I was forced to renew again in the store on 10/09/2019. 00 again. Then I spent over an hour to "attempt" to resolve the issue online and by phone. Not a happy customer!! Kevin Anderson