Sam's Club

My complaint is my son was working for the Madison Heights store in Michigan he had been their for 9 month's he contracted Covid a couple month's ago so he missed work for like 5 day's until he was negative he went about it and contacted the people at the store and told them.

He ended up getting point's for that and they fired him last month. I don't agree with this because he said he was talking to other store employees and they said they had 50 point's and nothing happen to them.

So I feel that they pick and choose the wrong people to fire. I just think this is so bad for the business.

Dealing with camping world in Burlington wa. problem is it does not Work consistently. Trying to get some help from them so norcold would pay for warranty work. I never even got to use it one time. Bad customer service. Never again

The associates here at the vestal NY Sam’s club were not very polite to us costumers. My daughter went to get a sample and before she could take one she was asked if she was with someone and her age.

My daughter responded by pointing at me and stating “yes I’m with her and I’m 22 years old”. Why was it necessary to ask her if her age and her company? The lady this interaction was with was Terry. As we were leaving with our receipt we encountered Barbra where we had two separate orders because my daughter bought her own items and they were in one cart and we explained that to her, and

she went to scan the items and I thought I would help so I picked up an item for her to scan and she not so nicely said “no just leave it, leave it in the cart, next time you should make it easier for me…

Visited sams club huntsville,AL holmes Ave location. Store only had 4 handicap carts 1 was broke can't charge,1 no display to see charge, 1 went dead as soon as I got on it, 1 in use in store. Left went to national Blvd location there set 10-12 carts fully charged ready to go.

I think there is some bad management at Holmes Ave location and the regioninal Manger should be contacted asap about this situation.

I went to Sam's club in Columbia. I asked this women where I could find something. She was so rude to me. Her name was Alisia and she had a boy hair cut and a bandana on. I understand she was busy but if you don't like you're job move on

Sams Club #4831 Nightmare So today, Thursday, 11 August 2022 I make a trip to Sams to get a chicken, a couple of bags of blue corn chips and a 3 pack of Toastitoes Cheeze Dip. 98. 48. So the help person at the self check out lane says go ahead and finish and the difference will come out at the end. Guess What, It didn't. 48. 98.

So then she calls someone on the phone and talks with them for a few minutes and says for me to go to the service desk and take the store tag with me and they will make an adjustment. Okay, So I go to the service desk line and stand in that line for over 30 minutes.

I told the lady that helped me she should give me a gift card for me standing in line for 30 minutes to get something corrected that was a store error. Of course she said she couldn't do that at her…

I wanted to file a formal complaint against an elderly female employee by the name of Doe, located at Sam's club Riverdale who was working the morning shift this morning around 9 am.

My wife and I spent about an hour shopping and had quite a large order. Several of the sale items were not showing the appropriate discounts on our Scan and Go checkout.

I asked a short, hispanic cos for assistance. She was very professional and kind. She stated that she could not correct the pricing on the app, but if I would walk with her to the register she would manually override and correct the pricing.

She introduced me to a sales associate by the name of Doe and told her to ring me up and override the incorrect items. The cos then left to work on something else. Instead of doing as the cos had…

The older lady who works with the food shes really rude

A fraudulent order was made on my account I contacted Sam’s within 2 hours and my order was not cancel. It was shipped. I received emails and redirected the order to be returned to shipper . The Oder returned has not been credit to my account.

I returned all other products to Sam’s in West Little Rock today.. , they were all courteous and with great customer service .. I feel this entire thing could have been avoided with a cancellation button. My case number 13778785 and 220721017319. And 220721032292..

I ask that you look into refunding me for the 15 pairs of shoes and this isn’t a bank problem it is a Sam’s problems. The order case #137787885 should have cancelled order. ,

I was charged 45$ on my debit card on 7/01/22. I do not know what this is for and I did not authorize this transaction. I do not go to Sam's club, I do not know any one that does.

I would like a refund and any further charges stopped. Thank you Nancy McCarty

56 in charges. I am not a member of Sam's Club and because of that their customer service department refused to speak to me. After calling back numerous times I spoke to a supervisor who told me there is nothing they can do but I can have the bank call them but refused to give me a number but said the bank should know.

I have disputed the charges with the bank but they cannot credit my account until Sam's Club releases the charges which I am told could take up to 10 business days. My kida and I cannot wait 10 daya to eat because one of their members drained my account.

The mortgage people also want there money! Ssms Club provides the worst customer service. I will never be a member there and will tell anyone who is to let their membership expire and go to Costcos!!! Sam's Club doesn't…

The cleaner named ricky with the big eyeball kept getting in my way and causing tragic jams it also scared my kids anf gave them nightmare s.

Ft Smith AR store I have tried for 4 weeks to order a 3 tier or 2 tier cake. Always told they don’t have the top little tier so can’t make one. I have called other Sams Clubs and they inform me they have no problem getting the tier cakes!

The bakery personnel espicially Mario that I spoke with is very rude and hateful about it. Told me it is not Sams club problem that they don’t have it and the managers are fully aware of situations and it wouldn’t do any good to speak them.

And of course bakery manager is never there when I stop by to check to see if cake tier have arrived.

I have been a member for many years and always have been satisfied until today. My experience was humiliating to say the least. I had $135 worth of stuff in my cart and wasn't able to pay for them due to the check out.

I always use my debit card as credit so I sign for my purchases. Not now. I had to walk out of the store empty handed while people thought I was broke. My card was good because I just used it at Walmart.

00 to shop at costcos.

I wanted to exchange 2 boxes of MM diapers for a different size. I didn’t have the receipt. 98 b/c if you return w/o a receipt you get the sale price. I wasn’t returning, simply exchanging for size. 98. 14 on me.

I would like that amount credited to me or a gift card or something. This was horrible business practice. just different size.

I wish I could give 0 stars. I had the worst in store experience getting a business membership. I called corporate and spoke with a supervisor and it’s almost been a week and nothing has been done.

Hi, and good afternoon from Augusta Maine, I am a frequent shopper and Rewards member of Sams Club i store #64620in Augusta Maine. I am one who has never complained about my experiences with Sams Club, but most recently i have been very discouraged about the Scan and Go system at this store..

Most people want to scan their items , then get their recept and go out the exit with their items. Once you go through the first process at checkout, you have to get checked again by an attendant at the door.

I believe this is absolutely unnesesary for the customer. This just takes to long for all members waiting in line. This is Scan and Go with receipt not Scan my receipt again . I also believe much more Mgmt Services Supv,s needed, and much more attention being paid to the customers at the Front…

I want to report Ivan Soto an employee who was working at the membership desk. The first time he wasn't at the membership desk, he was chatting with another employee and when I approached the desk with a return he screamed at me "how can I help you" twice in a very rude manner.

I was taken back at his hateful demeanor. Today July 24th I had a return of 4 cases of peas,5 corns and 2 wolf brand chili's. He said he would only give me credit for 3 corns. I got annoyed at his cocky attitude and questioned him and he responded "I'm not your child" and started laughing in my face.

A very polite MSL named Mary was also standing and witnessed the entire incident so I told him I didn't want him to help me. He continued to laugh at me and when I ask for a manager he looked at me and start shaking…

I purchased 2 racks of ribs for dinner, whilst eating my son found a worm in it an bought it to my attention. Need less to say, we had to get something else for dinner. The next day. I tried calling the store to inform them, after 45 mins of constant calling, someone in the Tyre dept answered.

I told him my issue and before I can finish speaking, he put me on hold. I only realized I was holding when the music came on. I waited an additional 35 and no one came on the phone, I eventually hung up.

I then went to the store to take the 2 rotten ribs with worms to get my money back. The cashier took it and asked with an attitude if I want my money back on the card, I said yes.

I asked her if there's any compensation for the inconvenience, and with an attitude replied NO. Mind you, I made a…

I was in your Saginaw MI store and was waiting for a rotisserie chicken for 10-15 minutes. When they finally came out of the oven the girl packaged probably 45 chickens, put the lid on all of them, stickered all of them and was placing on a cart.

By this time me and a 80 yr old man had been waiting forever. I asked if i could take a package off the cart and she said NO! You have to wait until i put them in the case. Really!

She couldnt have just handed me and this man our chickens. Very poor customer service. Hes 80 im diabetic and needed to eat quick but just wanted my chicken .

Your Sam’s club charged my account 100 dollars renewal membership without authorization . One employee said she saw the charge while two supervisors said they did not. Janice and Cindy once I told them I had already paid my membership they did not see a charge.

I did not know that Sam’s automatically takes money out of peoples accounts without there consent. This is crazy that I have to go through something like this.

A week in advance my family called the Sam’s Club in Oxnard to request a birthday cake and they rejected our request due to a family dispute between my family relative (who’s the cake was for) and an employee that was informed of this request. It was very unprofessional for our request to be rejected when it should have been handled like for any other customer.

The part that was more disappointing is the fact the manager was aware and allowed it for being friends with this employee. This Sam’s shows to revolve around gossip and their employees need to be trained more continuously on how to have and maintain proper customer service and to not involve personal matters in a work setting.

I went to Sam's Club at 10 a.m. My bill was for 117.00 dollars I tendered the clerk 200 dollars. Sams Club had no change in the entire building

I was in sams club in Daytona beach Fl And was going to buy a patio set and asked if they deliver the manager canyon said no but as I was leaving the club an other person bought the patio set and he told them he would deliver it for them when he gets out of work seen him load it on this truck Why it it ok to have a manager do this for them and not me Brent

Allowing more than 2 gas cans to be filled at a time at the pump. The Lemay Ferry location in St. Louis, MO allows customers to fill more than 2 cans I have see up to 6 cans at a time.

I'm sorry but I just want to get gas and go waiting for several cars to fill multiple gas cans is unfair to us that just want to get gas and go. Please put a limit on this.

I purchased Sam's Club membership online #101 42100461717267 on beginning of July, 2022. I only used it for that one time. After that a few days, I came back to Sam's Club and they told me my membership was ended.

I have no idea who ended it and why. I paid full membership for ONE YEAR, and only could use it ONE TIME! I asked the customer service agent at the Club and she told me if I bought it online, I have to contact the online phone number.

So since that day, I have been trying to call Sam's Club Customer Service 4 times. They either told me to wait on the line and then hang up on me; or told me that they having a technical problem and advised me to call back another day.

The last time: they told me they could not help me or giving me any information; and just hung up on me. This is…

I ordered toilet paper to be delivered to our home, which we have done many times. The money was taken from our account immediately and we got confirmation that we would receive the item on July 9. As of today’s date July 18 we have still not received the item, nor have we heard anything concerning what the issue is with delivery of this item.

I have since had to go purchase this item elsewhere because I could not depend on this order. I want my order ASAP or I want my money returned. We pay extra for our membership for faster delivery and I am now done with this nonsense.

I will no longer recommend ordering from you to friends after this experience!!!

I was at the Sam's club on beach blvd in Jacksonville florida today 7/16/2022 An employee that was pushing carts by the name of Thomas the supervisor would not give me his last name.. but his name was Thomas everyone is standing outside it is pouring rain I have a newborn baby with me waiting for a car to come so we could load our things as well as 50 other people..

Thomas came up to us and told us we could not stand there and wait and proceeded to tell me to take my baby and stand in the rain!!!! Then Thomas got into my husband's face and told him if we didn't move he was going to physically put his hand on us and make us move!!! This us absolutely ridiculous!!

We have a small baby with us he wanted us to take and stand in the rain and did not tell anyone else that they couldn't stand…

On July 15, 2022 at approximately 6:00pm, I was shopping inside Sam’s club located at 3122 Dick Wilson Blvd Tallahassee, Fl. I decided to buy a bottle of Jameson whiskey, from your liquor department. I discovered your selves were out of the larger bottles.

I then discovered that your department had entire pallet on a second selves. I asked you team member if someone was available to retrieve a bottle for me, I had a party to attend and needed to bring this. I asked her if she had anyone available to get the bottle for me.

She looked at me and said NO. Without explanation, I asked her why, she said we don’t do that and walked away. Very unprofessional in all area.

I am unable to get a refund of my membership fee that I canceled. People keep trying to call me and of course I'm working so I cannot answer the phone and I was on hold almost 45 minutes trying to talk to a manager with no results why is it so

hard to issue your credit on the same credit card number that they automatically renewed my membership fee and I even called them immediately when it was a pending item and told them not to charge it to reverse it and now they're needing a credit card number in order to issue your credit but they didn't need a credit card number when they issued a debit this has been going on now for 3 weeks I will never ever recommend Sam's Club to anyone and

you have to go to all kinds of Hoops to get my $48 refund

Purchased gas at Sam's Club on Main St. Lewisville, TX in June 2022. Shortly after driving away, the car starting sputtering, kind of stalling. Car was perfectly fine prior to. We (me & children) had just come from driving on the interstate where the car was driving normally.

Saw Sam's Club and decided to supposedly get a good deal on gas. After a being in a long line waiting my turn, I finally filled up with Sam's gas, but now have a problem. Seems as though there must have been bad gas at Sam's.

I wondered if other Sam's customers have experienced this? Tried calling the store several times over a few days, but Sam's phone would just ring, and ring, no answer. Tried another time and phone rang a long time again, but then finally an associate answered and said she would transfer me to…

Sams Club member 10142100801211756 I had an unfortunate experience last week returning an automotive battery. prior to bringing it in I called to ask if they would find the receipt in my file. they said sure. when I got their they searched and couldn't find it.

the tag on the battery said three year carry in replacement. they refused to replace it because they couldn't find it in my file. I know I wasn't imagining things so I said cancel my membership. I went home and searched through all my files and luckily I found the receipt I went back and the battery was replaced.

I think if your bookkeeping is marginalized you would think you would have deffered to the member and replaced the battery the 1st time around. I enjoyed being a member since 2005 and preferred shopping at same club…

My 85 year old mother renewed her card but only wanted basic the girl assumed her she’d get refund at service. Went to service the issued her a gift card! She is 85 only shops there every 3 months and is on a fixed income.

So now she is holding a card for three months. They should have given the cash back , how many other elderly people are being given gift cards? I’m very unhappy!! com

This new shop and scan sucks.

COMPLAINT - Only Customers with regular membership pay $4 to use Free Pick-up Service Dear Membership or Customer Service; I have a complaint. I have been a member of Sam's Club for a long time using the regular membership. Pick-up service was given as an option to all members that ordered online.

Now, there's a $4 fee only for nonplus members. I'm tired of Sam'sClub experimenting with ideas and then when it benefits both types of membership, they decide how to make additional money from it and start charging the regular membership holders.

Both memberships should be valued during their online shopping experience. In the beginning, when something is offered FREE to both types of memberships like the PICK-UP SERVICE, it should stay that way! It makes the customers feel valued and want to…

Mold on a iteam

Incident # 220623-006913 & 220531-011753 (same issue but 2 separate incident #). Patio furniture ordered in May. I cannot get a response at all from the shipping company as well as I keep receiving the exact email from a supervisor by the name of Jay.

This is also sold out now so I cannot replace the order and have no idea if I will even receive it by the end of summer. I understand shipping constraint this time but I’m very discouraged with the lack of communication from the customer service supervisor.

I call and email every 3-4 days. Any answers or assistance would be greatly appreciated.

I sent my granddaughter to Sam’s Club in Houston on Richey Road to pick up a gift for my daughter for her birthday. I cannot get out due to being eighty-eight and have not been feeling well. Delores in the perfume refused to help my granddaughter because it was not her name on the card.

Why should she care who I ask to do my shopping for me? I am upset by this issue, enough to cancel my membership as well as my family canceling theirs. I do not care for the harassment my granddaughter received from an employee of Sams. Ms. Hanks

I was in el dorado friendswood tx location at customer service I started to make a question and this employee had a really bad attitude start making faces and rolling eyes her name KM that shows on her name tag this bad experience with the same person is not the first time…..looks like she doesn’t want to be there working….. I’m a little restaurant owner and for sure this is unacceptable

I was searching an item online to order it when it came up it gave the price. But when you click on it to add quantity and to click add to cart it gives a much higher price. There is 2 item numbers for the product.

I call store and all she would say is manager is out there on floor next to donuts this was at 1015 am Sunday she told me to come to store and talk to manager I want to order online Just trying to resolve an human error. The item is seasoned ground beef patties 1/4 lb. 98.

The other item number is 990005804 same results. 98 please help

I Live in clearlake ca And I have many complaints starting with the alwaysclosing early every time they decide they want to and next is I have been harassed by multiple employees there which they accuse me of shoplifting and yet have no proof they can't show me any proof they they even refuse to show me any proof yet they have ripped off my bag off of my armand gone through it without permission and

still had not found anything which led to them dislocating and fracturing my elbowthey are guilty of homeless profilingand many many more things that I and probably yourselves do not have time to discuss right now . so what I am basically saying is everyone at this store extremely unprofessional store and unless you want me to video everything that happens at the store and blow it all up on…

Deli either out of icecream before they even open or the machine is tore up. It has been out of order for 2 months straight. Produce out of salads for a month straight. Dairy out of skim milk for two weeks then when they put some out it's already out of date.

Store manager says there's nothing he can do about it. Store 6572

I am tired of going into Sam's and dealing with rude, disinterested employees, who truly don't care if you shop there or not. I ordered tires for the twentieth time over my life as a member. This was one week ago.

I didn't hear back so I went in to ponder why I hadn't heard. I was told the tires were never ordered. I said how were they not ordered? I paid for them. The tire guy looked at me, shrugged his shoulders with the typical vacant expression one is so accustomed to getting at Sam's, and says do you want them or not.

If you do I'll have to order them again. I responded no, just refund the purchase with the added response, whatever. We fortunately now have a COSTCO and our membership is expiring soon. My last visit to this store. In case your wondering its the Evansville Indiana…

I bought a gazebo at Sams on May 6. I bought the delivery and installation package also. Due to work load of the company(go configure) they were not able to start installation till today June 30. Found out they sold my purchased gazebo to someone else.

How can they do this if I already purchased it.

I couldn't find any other place to post this. 6/26/22 at Sam's in Des Plaines, IL on Oakton my husband left his wheelchair pad on an electric scooter he used at Sam's. I returned 30 minutes later to retrieve it.

Through the efforts of 3 chart guys and one women inside (unfortunately I did not get any names accept David) they were able to located it. It was a very busy day and near to closing but these people took the time and effort to find the chair pad.

They are kind and assets to your work force. Thank-you.

The customer service at the Customer Service Desk and Management of the Sam's Club on American Blvd in Bloomington is less than helpful to the members. About 3 months ago I was in this club,. I only had 2 items, so I went to the customer service desk as I have done many times before. No one was in line waiting for assistance, so I as the clerk if she would ring up my items. I was told that I have to go to the registers (for which each line was 5 deep with customers) they only do "returns" and exchanges,'

Today, June 28, 2022, I stopped in to pick up a donation per the message from Eric, one of their managers. He left a message on my cellphone saying that a $25.00 gift card would be given for the foundation's event and to ask for Kim if he was isn't there. As I had been in the day before…

I ordered a TV online and when I checked the tracking number it said item was not found. I have been waiting for the TV for over a week and a half. You guys have it in Raleigh but I live in Fayetteville NC .

When can I expect my TV. Please can you help me out George Ross.

Yesterday I went shopping at Sam's Club. Several of the employees were standing around, shouting profanity and insulting the customers. I went to the counter and found out that my card had expired, and went to the Customer Care Center to get it renewed. The lady there did her job, but the two gentleman in the vegetable section were still loudly insulting me.

I am glad that some of the staff took the time to do their job, but people do not buy groceries to hear the staff offer loud derogations of the customer's personal lives.

I hope future visits to Sam's Club will involve fewer assaults on my identity. All I came for were some chickens and fruits!

The line to get out of this place is always super long and I guess the slowest scanner gets that job! Why would you not have more people getting customers out the door. No instead they all hangout and stand around talking to each other with not much to do!

Went to deli and purchased hot dogs. No condiments available. Don't you sell them? This is just slack.