Sam's Club

First you make it sooo difficult to even file a complaint!!! No personal service. Complaint- as a plus member I now realize how cheated customers are when using their bonus money. You are taking that off the total and not the amount of purchase!! Including taxes is WRONG!

The amount of savings should be taken from the customers purchase not the total bill!!!!!

I pay 100 dollars a year. I don't understand why the Cafe is closed everytime I come in. And if it's open they are always out of everything. Very frustrating. Citrus heights location

I and my husband opened a membership two days ago. The staff Denyce in Avondale who enter the wrong phone number. She was very impatient. My husband is unable to use his phone number to verify his membership on his phone.

He tried to use his email to verify, but never received the email. We went a Sam’s Club store today. The customer service told me she unable to change it, we need to call 18004622996 for customer service. We just called, it a credit card department.

Please let me know what can I do to active the membership?

June 16th I had a 3pm appointment to get 4 tires changed at the Brooklyn store. I waited about an hour for them to tell me they couldn't do it due to the fact that I had spiked lugnuts. I changed out the lugnuts and tried calling the store to see about getting my tires changed.

Went to a call center, waited about a half hour then was hung up on, tried again this morning and got the same thing. I also don't know if they took the charges off of my card, was just handed my keys, no paper work except for when I paid for the tires

Sam's Club homepage logo ChatMute sound. Print the Transcript Terminate the Chat Disconnect Status: Connected Luis (Listening) Luis: Hi, my name is Luis with Sam's Club. I'm here to help you. Jody Bays: tening) Vladimir: Hi, my name is Vladimir with Sam's Club.

I'm here to help you. Jody Bays: I have tried two dozen times to reach store and been on three chats now Jody Bays: still not resolved Jody Bays: very frustrating Vladimir: I'm sorry to read about the inconvenience Jody, may I have the reference number for the last chat interaction?

Jody Bays: Jody Bays 2679 Suann Ave Grove City Ihio Jody Bays: Where would I find it Vladimir: They should have provided a reference number for the interaction, I tried checking the record from my end but there is interaction showing before Jody Bays:…

Personnel is rude They yell at customers and fight with customers Some old lady in their 70s with a radio in hand was demanding id like she. Was police a officer cause my dad wanted to Buy beer she wanted to see all families Id and being rude they treated us poorly even though we're supposedly vip members who By the way all this happened at 9461 Sam's club webb chapel

I ordered a 70 inch tv online on May 12. Today is June 10th. June 1st the company AIT was supposed to deliver it and called to cancel the delivery. They rescheduled for June 4 between 3:00 -7:00 and someone has to be home to receive it.

They never called or showed and after being on the phone with sams and AIT for hours they said they would deliver yesterday between 3-7 100% guaranteed. Again no show no call!!!! I was on the phone over 2 hours yesterday an Sams nor AIT could give any details as to where my tv was or when I would receive.

I’m on the phone again this morning for an hour already and again nobody can tell me anything!!! Do not order anything from Sams! I’ve always been a Sams customer and wondered the difference between Sams and Costco. I have now learned customer service…

First of all I just want to say I have always been happy with online service. 4 cu ft. Item #980265116 Black. I wanted to purchase it for my daughter bday this coming sat. But I have had nothing but problems with the incompetent people I have spoken to.

I even went to the store yesterday and they said they couldn't help me that it was all on line. The problems is that it says can't deliver to the address but the people I speak too they say yes it can be deliver and that its a technical issue.

I just don't understand why can't anybody just order it for me on line! I'm just so upset with service. Bad services

Every time we go to sams thay are always out of something. To day I went to get a full pepperoni pizza to take home and I was told thay can not do that. Thay had a full pepperoni pizza in the show case to buy buy the piece.

We did get on made half and half but not know.

I ve have been trying to resolve a issue an get my refund since March 2022 its now June customer service is poooor

I visited the Lake Charles, LA store today and while checking out my son was sitting in the large section of the buggy and stood up to help me because my daughter who was sitting in the child seat of the buggy was screaming. So we we were trying to get out in a hurry.

Two workers YELLED at us for him to sit down. He bent down and up again just handing me items and they yelled again. If the items in my buggy weren’t things I absolutely needed I would’ve left it there and walked out.

I understand not having people stand in buggies due to liability but your works need a little lesson in basic customer service and how to treat and speak to people. Actions like this make me want to non renew my Sam’s club card because if I don’t pay for people to be rude to me.

I can go else where and be…

Ordered two large patio deck boxes for pick up at store. Arrived at store at time told to pick up. Two hour delay. Left got text it was ready two hours later. Drove back to store and noted on invoice sent only one was at store other on back order.

Texted arrival and then waited another 25 minutes to get one box from delivery area. So wasted much of my Saturday to get 1/2 of what ordered. Never again with sams

55499842 I have been a member for 20 years club and roadside assist. I cannot get signed in. I get the message invalid user name/password. I have reset my password several times and get the message that it was successful and when I try signing in I get the same invalid message.

This site has been useless to me. Either get it fixed so I can sign in or I want my money back Ray Miller

I went into the Sam’s club 3 times about ordering cake and cupcakes. I was told ai had to wait till 2 days before my event to order. Your bakery refused to take my order . ”complete BS! The millennials you have working there just don’t want to do the job you’re paying them for.

The store has gone downhill. Zero cash registers. Zero customer service. Waste of my time!

Used the scan n go my financial institution shows it being charged but it doesn’t show on the scan n go, went and wait another hour basically for customer service to see the manager, waited another 30 min and he shows up, we explained the situation and all he can say is “I can’t let you go because it doesn’t show on the scan n go”.

Sams Club you can do better and stop inconveniencing the customers, once or twice is fine, but not almost all time I go shopping. Try emailing the receipt as well so if it’s not the scan n go on the mobile app at least it’s on the email receipt.

We received damaged patio furniture a week ago. I called the day it was delivered requesting a pick up for a full refund. It has been 9 days of calling customer service and still have yet to have anyone help me.

They keep documenting my complaint and stating someone will call me back before end of day to get it scheduled and here we are going on day 10 still with no call back and no one seems to be able to help. I am waiting on a $2,500 refund and have a ginormous box blocking my garage that is causing such a headache for us and has been a huge inconvenience for a week.

I will never shop sams club again. The worst customer service I have ever received!

Ordered canned chicken no packing material and a can busted. Numerous cans dented as well

The Hawaiian teriyaki chicken dinner was not what we got in the package. The picture in the catalog and the picture on the packaging did not match the actual food. It looked like someone's left over food at the bottom of the pot .

we were very disappointed . The picture did not reflect the actual food item. Very disappointed.

I am requesting to have my Sam's card replaced. I went to customer service in the store Daphne Alabama and they told me they are no longer issuing cards all is done on phone. My Sam's account somehow was hacked and I was mailed a new card and was told to destroy my current card which I did. I took the new card into the Daphne Al store and showed them and they said the card I received belong to someone else and that is how I found out about my account hack. My husband and I are 74 years old and I can do the phone but he cannot and I am also afraid if I should lose my phone we have no way to shop at Sam's. Please understand my situation as it was not my fault this happen to my card. I am still getting fraudulent emails from Sam's. I just want my card replaced.

Thank you in advance for your…

Issue getting drlivery of my new appliance. Paid for installation when I bought it.

Finally delivered a week late, but no installation ordered. Terrible customer service.

Sam's Club Daytona Beach/Tire Service Department: What's the current status of tires/2 ordered last week Tuesday & (we were told) they'll be in by Thursday/Friday. The challenging part is when calling that department,which clearly is having phone issues/you call it rings 20-25 ×'s then hangs up,after 3 attempts/Thursday and Friday-we called the main line then you're placed on hold while they page (tire services department) via their loud speaker system.

Once connected-it's confirmed "Not in yet", Repeated call to check status-Thursday-Friday-Saturday. *Every cowboy needs a horse,we need our car to be road safe. Todsy is Tuesday May 31st,2022,we'll call again today & "Prayerfully" it will not fall on deaf ears-for a lack of better works!

/whom does this form go to?

The manager shannon and the other manager sam are disrespectful and are flippant on on how the helped. 89 refund because they were out of fountain drinks. Told them to put up signs that drinks are out and shannon stated we do not have to do that.

Both managers did not care one bit. I want a reply.

Racism

Was visiting Sams Yuma, AZ on Friday May 27, 2022 at 6:30 pm after doing some weekend shopping I headed to order a whole comp pizza the lady at counter stated she had already made combo pizza for the day and I couldn't order it anymore I could only order a slice, off course i was a little up set but I was not going to make a fuss about.

I don't understand why the issue was but please can someone explain this to me... From disappointed children and mom,Seeley, CA

I purchased three items, on Wednesday, online.

When I went to pick up the items I was met with hostility and a combative demeanor, from one of your Associates. I show her my email confirmation but she told me oh, no your items have not been paid for! It showed her my confirmation email and told her the money has already been taken out of my account. I didn't understand why she was acting so unprofessional and comparative!

She told me, oh no, you haven't paid for anything! I must download Sam’s app to prove that had paid for the items! This was extremely frustrating, unprofessional, and horrible experience! I have purchased many via online and have never been treated in this matter!

A Trace Johnson called me today for me to give her a callback, I asked to speak with her them I was put on…

I AM SO MAD RIGHT NOW!! THIS IS THE SECOND TIME I HAVE EXPERIENCED TERRIBLE SERVICE AT THE BRANDON, FLORIDA SAMS CLUB. I JUST SPENT MY ENTIRE LUNCH HOUR WAITING FOR GAS AT THIS LOCATION AND THE LINES WERE NOT THAT LONG.

THE PROBLEM IS THEY TURN OFF PUMPS AND CREATE LINES!!!! I WAS STUCK IN THE OUTSIDE LANE AND WHILE I WAS WAITING THEY TURNED OFF THE TWO OUTSIDE PUMPS LEAVING THE LINE I WAS IN NOWHERE TO GO BUT ONE PUMP.

CUSTOMERS THAT CAME IN BEHIND US WERE FILLING UP LONG BEFORE ANYONE IN MY LINE DID, BECAUSE THEY HAD MORE THAN ONE PUMP AS AN OPTION. I CALLED AND COMPLAINED TO THE MANAGER, AND THE ONLY THING THAT HAPPENED WAS AN OLD MAN CAME OUT AND LOOKED AT THE PUMPS AND WENT BACK INSIDE HIS HUT.

IT WASN'T UNTIL I HAD FINALLY GOTTEN TO A PUMP THAT HE CAME BACK OUTSIDE AND TURNED THEM…

Concerns! I am contacting you regretfully about the Sam's Club that I am an employee in at this time. Today was a very disappointing and frustrating day in our club.

First, I was rudely confronted at my register in front of customers about why I wasn't offering the members the Mastercard. The fact of the matter was, I had asked every single customer today except for the one right before this confrontation because she did not speak English.

I told the front-end leader confronting me that I had been and that she was the only one that I hadn't and why. She then said that I had not because she hadn't heard me. So not only did she do this in front of customers, but she in essence called me a liar.

I was then told that it was corporate policy to ask every single customer that comes through. If…

To whom it may concern, My name is Christopher Rasco (member number 10196520565056215). I walked into my local Sam’s club in Brownsville Texas today, 5/19 to exchange a Serta Manager’s office chair (item # 47951) that had fallen apart. The frame was broken, thus you could not lean back or you would fall over.

It actually happened to me. I know that the weight limit said 250 lbs. I am right at about 205, so it’s not a weight issue. I feel as though this chair is just poorly manufactured. The leather or pleather (modified leather) is cracking and falling apart also.

I have had the chair for over a year and I feel that for the price I paid for the chair, this should not have happened. I would actually rather switch it out for a different brand. So, the manager shows up. She wasn’t rude, but…

Automatic renewing my membership without my authorization. Keeping an auto renewal on my account without my approval, deducting $100. Out of my account, I always renew in store. Refusing to return my money in a timely manner. Very unsatisfied, it should not take 15 days to return my funds expeditiously, technology is more advanced in this world today.

I look forward to hearing from you.

We have 3 restaurants over the last 17 years and still have 2!!! They are call Babes Boys Tavern's and Top of the Hill Restaurant. We have shopped at the Waldorf Store for the hole time and it's getting to the point that we are going to have to change supplier's.

No one controlling the front lines, cashier's attitudes nasty. Constantly out of products. Day old bread at bakery.

Cashier had an awful attitude. I called the store 4 times let phone ring 15 or more times no answer,called different depts. let it ring NO ANSWER. I don't expect a great deal of attention these days,but this cashier acted like she could care less.

I could shop at Costco they are great with customers and are only 5 miles from my house,Sam's is at least 10 miles. C

Went to buy Barton 1 litre vodka, price on shelf was $5.98---once we went to check out it rung up as $6.48. Checkout lady was very rude and wouldnt honor shelf price, then proceeded to tell me its against the law to change price on liqour. I would like an explanation as to why your trying to steal from the public thats spending money at your club, and on top of that allowing your employees to treat people rude and disrespectfully.

"Manager," very rude as I was checking out. She was standing at the end cap of the row nearest the entrance and apparently was directing traffic (there was none) to specific lines. I was standing in a line a row over from her.

She did not greet me nor tell me I needed to go to a specific line or what not. She allowed someone to go in front of me which I was not aware she had allowed until I tried to tell them I was next in line.

" she had this point had turned away as soon as I said there should be a sign and immediately just said "no," curtly and turned away. I moved myself to the self check out line and another employee came over to ask me about opening a credit card.

I said I would not be opening a credit card and asked who the woman was and what her name was. I told her I wanted to…

I am a member and I had planned on renewing anyway, but when I saw on my bank account that Sams had already deducted $45.00 from my account. I never agreed to an automatic deduction, what if I had not planned on renewing. Please think about the customer before you take from us and not your company.

Today, May 11, I received a call from the Sams Club in Fayetteville NC that my tires which I had ordered online were in. I said that I would come to the sams club in about an hour for installation. I arrived at the club at 1:45 PM , paid for the tires and left the keys for installation. About an hour later I was asked to come to the garage. The vehicle had special lug nuts. But they had the right adaptor and said they would proceed. That was around 3:00 PM . I shopped some more, waited and waited. The vehicle was finally finished at 6:45. What is amazing is the tire department did not seem busy at all after 3:00 PM. Five hours to install a set of tires? In times past I have found the service slow. This was ridiculous.

Phone 910-740-7782

Hard to continue to justify staying with Sam's Club vs going with Costco. For some reason, you've gotten rid of 4 items I routinely buy at your Ames Iowa store: Lea Perrin worsteshire sauce, LTD Canadian Whiskey, Persil laundry detergent and Weber Chicago Steak seasoning!

My wife picked up a click n go order on May 7th 2022 at approx 12:00 noon. The young lady that brought the order out stood by and watched as my wife (Shelly) lifted bags of sod into our vehicle.

” trying to get the worker to help. There was even a point where the wind pushed an empty box away from the vehicle and Shelly had to grab it as the employee still did nothing. I called at approx 12:25 pm asking for the club manager (Club 8172 in Fargo, ND) and was on hold for 10 minutes before I gave up.

No one answered the phone, not the club manager, and assistant manager or even a dept lead. This is a market club and they can’t get anyone on the phone within 10 mins? This is completely unacceptable! There’s a Costco in Fargo for Gods sake…

After waiting for too long in a customer service line, I informed the representative that I was returning a spring salad mix that I found a live, crawling caterpillar looking creature in and offered to show her pictures. Of course she declined but did offer to replace the salad mix.

I promptly declined as I’m currently scarred for life thinking how easily I could have digested this creature or if I have accidentally eaten one in the past since I purchase this mix almost weekly. Of course she claims this has never happened before.

I kept the receipt for this purchase transaction so I was refunded, but was immediately told no when I asked for reimbursement for the tomatoes, grilled chicken, Asian chopped salad mix (all purchased on a different occasion from Sam’s) that I had used along…

I am due a refund for a defective product that could not be returned to a store. I was told on 4/12/2022 that my refund was being processsed. It has now been 16 days & I still have not been credited.

I have spent hours of my time calling & emailing to get an answer. All I have gotten is a bunch of lame excuses from lazy, incompetent employees. I will never shop at Sam’s again.

Come here an hour earlier than appointment time and was told that i had to wait 30 minutes for another appointment that a guy had already missed on top of that , they were very rude , ignored me on purpose and walked off while i was talking to them

I recently had new tires purchased and put on at Sams Club Knoxville TN, soon after my wheel sensors were alerting my car that there was an issue. Cruise control did not work, my ABS system failure light came on so I broughtit to the local Jaguar service center and they went in and noticed that the wheel sensor was not connected properly on the driver side and

my brake line was also caught in there, they were clearly moved/disconnected and not connected where they should have been! The brake line was pushed back and rubbing against the front tire toward the back. This damaged the sensor and brake line!

This caused a very expensive bill and could have been very dangerous. Sams Club service center was the only time I had anyone near my tires, or under my car. I was told at the time of my…

I went to Sam's 4-1-22, I had a full basket and when I got to the cashiers, I started to unload some of my merchandise. The girl (Sowel (sp)) just stood there looking at me, I fell last august and have a fracture vertebrae, cannot lift heavy articles.

I asked her if she would please help me to unload the cart, she looked at me and said 'THAT'S NOT MY JOB", I was literary shocked. I told her it wasn't my job either and she could scan the rest in the cart, as I wasn't unloading anymore.

I asked to talk to a supervisor so she "smirked" and went to get one. The cashier was the rudest person I've every come across, and did tell her she was a very rude person, the supervisor wasn't much help, said she'd look into it but haven't heard back from anyone.

Usually when I go to Sam's or Costco they…

They allowed someone who was removed from my membership to come in act like me and get herself a new card under my membership. They deactivated my card to her her one. They will not return my calls. I have called the local and corporate.

Never received a phone call back. Be aware they allow people to steal your identity to keep from having to put everything she went shopping for and her card didn’t work because she was removed from the account that I pay for.

Terrible membership services and corporate isn’t any better. Would not recommend

My car was down in the parking lot of Sams Club in Hodgkins, Il. I went inside the tire and battery center after calling 3xs with no answer to see about 4 men inside doing nothing. I stated my case and the gentleman working came up with every excuse as to why he couldn’t help me out and nevertheless I just left to return to my car with no help.

What’s the point of having a tire and battery center when the workers aren’t willing to help? They won’t even answer the phone.

Bought hamburger at des plaines il store. It had red slim, thought that was illegal now. Sad

I ordered a storage shed for $1740 on 2/11/22 and it was delivered without packaging. When I contacted them for a replacement that I would like a replacement because I could not confirm all components were there they did not have another.

I have been awaiting and working with them to figure out how to process the return, pick it up, and refund my money since March 3 two days after delivery. I have been told two separate companies would be picking it up and today 3/22/22 nobody has contacted me to schedule a pick up.

On March 12 I was told the refund had been processed and would return to my account in 3 to 5 days. Today is day 10 and I called and was told it would not be refunded until pick up is completed.

I have asked for a corporate number numerous times and they have avoided…

Placed a pickup order, waited over 45 minutes for the order to come to vehicle. I also went into the store to tell them 2 times that I was parked outside waiting.

I applied for membership on line January 27 2022 as of today March 17 two months later still do not have now I’m 2 months into my membership also I was suppose to get r card worth 45.00 in my email that didn’t happen went to calumet city location and was told they didn’t have any cards called case number220218022953 still no help my sister had a membership and I hope they are not trying to combine them she didn’t renew so I decided too also filing complaint with bbb

I did not receive a delivery today and spoke with three different reps who insisted it was delivered - the first two hung up on me after being in hold numerous times. I am requesting a refund to my original payment method.

This is absolutely ridiculous that I must go thru all these measures for my money that is being stolen from my account. I DID Not receive the delivery and this is the first company that I have had this issue with as I receive deliveries at my address almost weekly.

Very dissatisfied with the service I received.

I have called SAM'S CLUB 3 times today-March 15th, 2022 and spoke to 2 Supervisors regarding 2 separate orders (March 3rd and March 8th) that Sam's Club canceled and DID NOT NOTIFY ME in any way!! When I spoke to the corporate office, they were not helpful at all, just said that my case has been escalate to the "BACK OFFICE" and it will take over 24 hours to get an answer!!

I asked to speak to someone in the "BACK OFFICE" and the lady said she was not permitted to send my call back there and I would have to wait for email correspondence! Everyone that I spoke with acknowledged that this was NOT MY FAULT and it was something on the SAM'S warehouse end!!

This is a multi-million dollar corporation and your telling me that the right hand doesn't know what the left hand is doing?? I also…