Sam's Club

I came in tonight to get fuel at the gas station. I got there 20 minutes to closing. There were five cars in front of me. The lane that I was in had two functioning pumps. The lane to the left of me had one.

There were two cars in front of me when the pump to the left of me went out she closed the lady closed the line. Then the pump in front of me had problems she messed that one up couldn't get it running and then told the guy that was in front of me to take the spot that I would have normally taken.

Then the pump started shutting down early so she said which would have been 10 minutes early. Had they not shut down early I would have been able to fill my car. Unfortunately because they shut down the car in front of me got filled and I got sent home real nice along with about 15 other…

I placed an order on Sams Club (Order #9830307339) - once i finished my order i had the option to choose pick up at store or delivery. I choose delivery. I placed the order on Saturday, February 26th after visiting the Sams Club on Preston Hwy and finding that they were out of several items i needed.

The order was suppose to be delivered on Monday, Feb 28th between the hours of 4 pm and 6 pm. The order was never delivered - when i signed into my account, only thing i seen was that the order was still being processed.

I contacted someone on chat and was told i would have to contact the Jeffersontown Store the next day. I contacted them today and was told i would have to contact 888-746-7726 which i did. This first young lady i spoke with tried to tell me that i did not place a delivery…

Sam's Club auto renewed my membership and took funds out of my account without my permission. Contacted corporate office and no one could tell me who made this decision without my authorization.

My cash rewards disappeared from my account so I went to Bogart, GA store to find out why. My wife and I were treated very rudely by the customer service manager (probably because we are senior citizens). She said it would probably be June or July before I can claim them but last week they told me I could claim them today. Can you help me? Member 69010100014556154.

The bar code on our membership cards were abraded so we requested an associate at Sam’s club, in Zanesville Ohio, to issue new cards for both of us.

Also, while there, I requested to remove the Center United Methodist church from our account due to my resignation from the church. Unfortunately, the associate told us that she can’t take CUMC off of our account, which, to be honest, I do not understand why such a simple task should be a problem, but instead our membership was canceled without our consent!!!

We have no idea why anyone would do such thing to the committed members of 18years. We were enrolled in automated withdrawals for membership fees and that was canceled, as I mentioned above, without our consent. With every purchase we made I always heard -“Welcome valued customer” so…

I went to the Sam’s optical at at 3:45 pm MST (El Paso texas, pellicano location) the lady working at the moment refused to help me told me to come back tomorrow then I asked her what time they were closing she stated at 4PM which she had sufficient time to even hear what I had to say then I told her she still had 15 minutes to close then

she said that I could give her my name phone number and they would contact me tomorrow I left my broken frames with her but she was in such a hurry to close that if it wasn’t for me telling her that she would not even had gotten my name nor my issue. This is unacceptable customer service.

My. Omplaint is that i have been trying to resolve an issue about my TV that has been going on since November 2021. I had to buy a new tv because my issue has taken so long. I had to ask my father to lend me money to buy a new one.

I lost my job in late September 2021 and i haven’t found a job yet. I also have to pay my father back for this TV, so I’m really desperate to get my refund to pay him back. Thanks for your help. Adolfo

long story short me and my mom got 2 things and checked out and you know you have to show your recite before you leave my mom likes to hold on to carts she had a bad fall at home and just likes something to hold onto not that it anyone concern we only had 2 things in the cart but I don't see why that would matter but I wanted to leave it by the carts we didn't need to leave it or take it all the way outside its on the way out nice thing to do anywho long story short the lady who checks your stuff this was yesterday checks our stuff seemed nice enough BUT

THEN go and says will you need any assistance taking your cart out like a smarty with a big smile on her face I really thought that was rude and not funny at all I did not say anything back to her but I want to let you guys know because…

I’m very very horrified for what happens in February 13 in the Sams club location in El dorado . I ordered a pizza in the Cafeteria I waited and they give my pizza to someone else I understood that everybody make a mistake so I waited more for the next pizza .

He scream my name and says it’s my pizza . I was walking away with my pizza almost in the exit door when this man approach me calling me “ hey you motherfucker bitch that’s my pizza the employee told me you stole my pizza fucking bitch I’m gonna fuck you up “ Then

he tried to touch me and my pizza I told him to back off and he keep calling me names because your employee told him I stole the pizza and he should run after me and take the pizza !!!

He told him to run after me and take the pizza away from me !!! I just can’t believe an…

It would better serve customers if experienced people were hired for the car wash in Spfd Mo. South -side location. I have been sitting here in a holding pattern for 32 minutes 4 deep from the actual car wash doors.

There are MULTIPLE cars behind me and the young attendant employee had to be fetched from his sitting position by the fuel pumps by a poor man at the very front of the line,

Been trying to get a return label for an online order for three weeks. They keep telling me that they can’t get a hold of the vender. Talked to a supervisor,he sent me an email that he wasn’t able to contact them either.

That he would do manual one and email it to me. Never got the email when I called back a few days later they had closed out my case. Still waiting for a reply. I’ve talked to four different people the last one when I asked to speak to a different department she put me on hold.

After a few minutes phone rang to another number it was answered by a voicemail. I left a message still no call back.

What has happened to Members Mark French Vanilla cappuccino? It has been out of stock for months. It is my MUST drink !!!

The manager and a worker treated us like criminals stopping us at the door and going through EVERY item on the $400 receipt taking over 30 minutes. Was promised a free 45 gift card for signing up and never received it.

Given a $10 off ur order if you do a self check out and never got it because I should have scanned all my items on my phone. Terrible first experience.

I joined as a member recently, nothing I want to order is available for anything. I feel like I wasted my money.

I ordered a whole pizza waited 20 min then went up there and they had not mad it had to wait another 20 min no sorry nothing from satff

I ordered some tires online (order # 9820956895) on January 24th. I received an e-mail that they were available for pick up. This morning I drove to the store at 8050 N 124th St in Milwaukee to have them mounted. They did not have any record of the order. The tire department sent me to customer service which was no help (they couldn't even find my account) I left the store extremely upset and returned to my office. I checked online and there was my order "READY FOR PICKUP" I called the corporate phone number and got the run around and was told someone would contact me in 36 to 72 hours.

I expect (DEMAND) to be compensated for my time (about 3 hours) and travel

PLEASE CANCEL THIS ORDER as I will buy someplace else

My membership # 101159100722814290

Extremely upset Pat Niles Downtown…

Joined Sam's Club January 14, 2022 and paid $100. for a plus membership in order to get groceries delivered. Had to cancel within hours because I found they will not deliver some things that I need. Received an email to verify but now the person contacted responded saying no membership and I have not seen a refund in my credit account.

Thy give Walmart Company a bad name especially since I am a long time customer with Walmart and I have a Membership with them for both online and local store delivery. People are more pleasant and efficient when dealing with customer service.

If I join another club it won't be Sam's Club.

My McDonald’s coffee pods and my dunks decaf pods were left out in the pouring rain. Deliveries have always been left on the front porch these were not they were on the bottom step. Both inner and outer boxes were soaking wet.

The pods were sitting in rainwater. I would like a refund. Thanks for your attention to this matter Susan Baxter

Hi Sams Club,

I would like to file a complaint or issue. I ordered tires online on Dec 4, 2021 during the sale. At checkout there was not a option to pay now or anything that told me I would not get the sales price. The tires came in and were installed on 1/17/2022. I did not get the sales price ($80 off) because I was told I had to come into the store after I ordered the tires online and during the sale (Dec 4-5, 2021) and pay for the tires to get the sale price.

I was told I received an email after my online purchase that provided me with the details in order to receive the sales price. I was told this information during a phone conversation with the tires manager who also informed me "many customers have this same issue and I can't give them all the sales price". This phone…

I am a former employee, when I was hired I did orientation 11/17/21 with 1 person (danyelle) she told me orientation is suppose to be with the all the coaches, but no one else was there to do it. She was pretty confused about the orientation after she was the one that set it up.

she only talked to me about the uniform, gave me my vest and badge, and we set up my direct deposit. I was terminated 1/20/22 due to having 10 points. I didn’t know anything about a point system when they called me into the office that was my first time hearing anything about a point system going on.

They gave me points for going home early because I was I’ll and failed the health screen and was told I would have to bring back a negative COVID test to come back to work. I called off until I received my results.…

I have already filed a complaint ( incident # 211231-002734). This complaint as far as I can tell has not been taken seriously. This complaint is on the Gen Mgr ( Phil Julian) of the Marion IL Sams Club Store.

His harassment of the employees of this store is uncalled for. He is not the only Mgr in this store guilty of this but he is the main problem. What I witnessed by watching in the background was unexceptable, was like being on a gradeschool playground watching a bullys behavior.

The only response I have received regarding this is from the Mgr himself that I complained on sending me an e-mail. Do you really think this is the way to solve the problem?? Your company should have some sort of Ethics training and if it does, this Mgr needs to be re-trained.

No Mgr should feel they are…

Sam's Club on 13360 Cortez Boulevard needs New Management I've been a Sam's Club member for 25 years this is the first year I'm thinking about not renewing now the latest at the Sam's Club is the closed cafe because they don't have enough employees again it goes to management hopefully somebody in corporate can resolve this situation or a suggestion sell the building and property to Costco. I am a very unsatisfied member

On January 6 I placed order #9816120251. When I arrived home yesterday (January 13), the package was sitting in my garage with the top completely open & with some damaged goods. The original label was still on the package with an additional "re-label" sticker placed over it with a date of 1-11-22 and a time of 12:41 PM. I thought I should bring this to your attention, let me know how you'd like to proceed from here. Please refer to the attached 5 photos for clarity. Thank you.

Sharyl Herrboldt Sam's account #101 34240 536519259

On January 11, 2022, around 5:45 pm I arrived at Sam's for gas as I have countless times. After waiting in line for about 5 minutes, I got out of the car and went to tank, got my wallet to get my card only to discover I did not have my card on me. I proceeded to the attendant to explain my situation and asked him could he start the tank. He said no, and suggested that I ask someone at the tanks if I could use their card. I know that he could have started the pump or called Member Service to verify my membership. I did not.

I pulled away and went inside to complain to the manager, he was not in, but spoke to an assistant. (Isiah) He was very professional and offered to assist me by taking me to member service. I was completely frustrated, not at the assistant but the guy at the pump so I…

I placed a curbside pick up for Tuesday at 10am.. My order was fulfilled at past 7 pm. Store closes at 8 pm. You see, I've waited for my order since 10am. Well, if an order is fulfilled at 7pm.

That should be the time that should be counted for you to pick up. Thdy say 24 hours. But online it states 2 days. Well my order was canceled at 1 pm. Really I work. It has not been 24 hours.

I spoke to a manager at the store. He did nothing. I was furious. And I'm more furious because I have to wait 5 to 7 days to get my money. Fuck I'm pissed. Really. I'm sure I am not the only one that that has happened.

Since 10am I waited, fulfilled at 7pm, and canceled at 1 pm. And it's been 5 days and no money. Fuck!!!!

On Friday, January 31, 2022, I purchased a rather large amount from Sam's in North Little Rock. 00. I checked to make sure it came out of my bank account and it did. But then, it apparently disappeared from my account and was not taken out again by Sam's until Wednesday, January 5, 2022.

The point of using a debit card is because the money comes out immediately and that is the reason I don't write checks because checks often don't get deposited for days. The be honest, this has caused me a real problem because since I had actually seen it on my bank account I knew it was out of my account.

Of course, I now know that was not correct and it caused me to overdraft my account. You have your money because the bank let it go through even though I don't have overdraft protection. 00. But, I had…

I was bullied and Treated like a criminal by sams club employee Sun 1/2/2022 6:47 PM I have been going to sams club by my house for l long time I often go into the other door by the pharmacy to use the restroom before I shop. The first time I did it I wasn’t sure I was allowed to go in that way I didn’t see any sign on the door and no one ever said anything to me so i figured it was allowed.

Today was different there was a man employee that yelled at me , You cant come in this door you have to go to the other door, I was shocked and scared I said I was going to the pharmacy I kept walking , Hey you, you have to go back out and go through the other door. He just kept yelling ,, I was so scared and shocked He had a line of costumers trying to get out everyone was staring at me and I went…

I regularly shop at the Big Flats, NY store, usually every week for years. New York State has a mask mandate and this store is not compliant. I left the store without finishing my shopping because I saw servers people without masks shopping in the store.

None of these people had visible masks. The store was obviously not enforcing the state mandate. This is an area with a very high infection rate and a very low vaccination rate. I will be thinking twice before shopping at you store again.

I will also be sharing this information

I rec"d order today of members mark green beans 1/2/2022 It had 4 cans that were vdented due tom inside box

torn open also outside box 3 sides torn..Question how long can I keep denred cans before using?

I purchased an ipad from Sam's Club on line. It was delivered by FedEx 12/23/21 completely damaged. Since that time, I have been on the phone with Customer Care. I requested something very simple. I wanted a return shipping label and a refund, since they could not supply a replacement as it was out of stock.

I never experienced such incompetence and poor service in dealing with an on line service. I spoke with a multitude of representatives over several days. Each promised to resolve the problem, but did nothing. The last rep. m. He promised to resolve the problem and phone and email me within 24 hours.

This was the last of several lies. I would never use Sam's on line service again and will let everyone that I know about this experience. I ended up with no Christmas present for my wife…

I purchased a new battery for my 2011 Toyota Tundra on July 4, 2021. The battery has a bad cell and will not keep a charge for more than 7 days if I don't drive the truck. ) I have had 3 qualified individuals render the opinion the battery has a bad cell.

Twice I have been back to the club in an attempt to resolve the issue. Evidently, the $106 battery means more than a 15+ year business relationship. They offered no solution whatsoever.

I went into Sam's prior to Christmas and had a basketful of items or I would have left immediately. I asked to use my Sam's Club Mastercard Cash Back Rewards and was very rudely told that I had to be some type of elite member to use any kind of reward points..... Really????

That is definitrely not what the letter I had with me said.... Granted I know it is busy prior to Christmas, however I waited patiently in line in customer service to talk to someone.... As you can see by my attitude that didn't work.

On top of that when I checked out, again, after waiting in line, your credit card reader would not accept my card. I called the credit card company immediately after I left, and it turns out my card was fine, but your reader was not accepting the card for some reason.

I ended up using my…

I purchased a container of Honey Crisp sliced apples at the Sam's Club in Sharpsburg, Ga. on Fisher Rd. on December 19, 2021 with a use by date of December 29, 2021. My granddaughter asked permission to open and consume some.

I granted her permission and a few hours later she became quite ill. I later decided to eat some of these same apples and immediately noticed after eating one that it felt slimmy and soft. The apples where bad. After trying to contact the store where I bought these (December 20,2021) I was NEVER able to speak with a customer service agent.

I followed all the prompts as directed and the call wouldn't go through. I continued on and finally someone picked up and placed me on hold for 10-15 minutes, never returning to the call at all. I eventually hung up.

I couldn't…

I need to speak with a live person to file this complaint. 2407271098

I went to sam club today and the service was so horrible they treat me like s*** sorry for the bad word but that's how they make me feel my husband is the one that has the membership but he was not feeling well today so he told me just go and ask for the temporary card I even took his ID but the guy who was in the service he was kind of rude mean I thought he speaks Spanish but

he was like I don't talk Spanish so I talk to him in English she's playing everything but he didn't care he was so rude and I told him to call the manager the manager came she helped me and everything she told me all you can go shop and everything can I use the membership of the store then I went to the register and everything the cashier was so

rude also she was angry because I didn't have the membership and…

I ordered these sheets on Nov 28th and to this day, I have not received the shipment and Have been charged. I have contact the online team who has escalated this their support team. The support team was supposed to email me the status of my shipment being there was no tracking information on my order.

I just called back today and asked for a refund. They told me it could take 24 to 72 hours. Let’s see if they will do what they say!

I recently was at the Sam's Club in Jeffersonville, KY and made a large purchase. I also needed gas and pull up to a gas pump around 1:00 PM local time. Once out of my jeep two associated approached me and said I had pulled into the lane the wrong way as a sign above indicated DO NOT ENTER.

I said a car just pulled out of this space going the exact same way and that the gas cap is on the side facing the pump. I went on to say if I entered the other say the gas hose is not long enough to reach.

They said that wasn't their problem that I needed to enter from the other direction. I went on to say that if they had longer hoses like Costco it wouldn't be a problem. They smarted off and said then get your gas at Costco because you're not getting it here and went into the outside shack and shut…

I have purchase a television from Sam's item # 990000139, order # 9804503463. I have been very patient regarding the delivery, I have worked through the on-line inquires to your customer service, I have taken it upon myself to try an communicate with the carrier for delivery. This was suppose to be delivered on Dec 6th 2021. The carrier does not respond, the customer service at Sams tell me they cannot do anything. This is now unreal, can someone communicate with me and assist in this matter. This is no unacceptable business practice. Thank you.

Rob Seaton 321-301-2263

I’ve filed a complaint with the attorney generals office prior to this complaint, on December 11th 2021 Saturday morning after the devastating tornado took everything from us in bowling green sams club in bowling green was involved in price gauging. An extension cord priced 35 dollars on the app was 66 dollars in store. You all should be ashamed of yourselves!

Placed an order 3 weeks ago, it was cancelled. STILL waiting on a refund, and have gotten 3 different incident numbers.

I have been a Sams Club member over 27 yeras. On Dec 10,2021 I visited Sams in Salisbury, MD. I was severely disapointed. I needed full size, half size and 1/3 size aluminum pans. There were none of any size.

They told me they had lids, fine, what am I suppossed to put them on? Next went to get Ragu Old World Style spagetti sauce with tomato, basil and onion. It comes in a 3 jar pack. None. I inquired and was told they have changed up and they now only carry Prego, traditional, plain (no added tomato, onion or basil) That was not what I wanted.

it was a good seller. Then went to get fresh ground 90% hamburger, only to find that all the packs in the bin (about 15 or so) were all outdated (Sell by a day or two ago) Yuk! I went and had to wait 5 minutes to get the attention of the meat…

I was hired October The 14th, 2021. In the Training room Is where it started. Suzanne the Training Manager During my first day of training I notice that Suzanne Did not speak clear English while training the new hired people.

Honestly some things was hard to understand. But after we finished the rest of training on the computer, Which I helped 3 others new hire on computer because you could not get a manager to come upstairs to help us on the computer so i did.

We were left alone for along long period of times without anyone checking on us, in the computer Room. Than i went looking again for a supervisor. And I found Supervisor Nicklolas who than came upstairs to help. Once I finished every work training on the computer, I went downstairs where the supervisors are.

I told Danielle and…

Fed ex left order in the rain because she was too damn lazy to put on the porch. I had to pay a neighbor to bring it inside for me.

I came in to get a simple battery replacement. The guy named Lou at the counter didn’t even look up when I arrived at his register. After having to get his attention, I asked about a battery replacement and he said “we don’t have time for that today” while the guy working in the back said we do.

The guy in the back came to the register to assist. When the guy asked Lou a question, he made it clear it was an inconvenience to even speak to us. He mostly didn’t look up at my husband and I, and then he skipped us and began speaking to the white customers behind us.

I have never experienced this bad of service at sams. Needless to say, I will not be coming back to see Lou

I called the Sam's Club in Colonial Heights. Va. On Friday afternoon around 3pm. I wanted to speak to someone in produce to ask if you carried the Cosmic Crisp apples. I tried 4 different times. Each time the phone rang numerous times, then someone picked up the phone and directly hung it back up.

The first time was customer service. The 2nd time bakery answered, transferred me to produce. Same thing happened. I tried customer service again. Hung up on me. Then I opted for the pharmacy and told Casey I wanted to speak to a manager.

I was on hold twice for about 5 to 6 minutes each time. The manager never picked up. (Reese was not working this day). Casey transferred me to the fresh department and once again I was hung up on. I'm sorry but I do not consider this good customer service.

If…

Sam’s Club corona pharmacy technician Stephanie was food and came off smug and try to make me feel stupid because I was mixed up on what day of the week it was. I don’t expect to be spoken to by anybody like that maybe she was having a bad day but I had to leave your store emotionally upset and I would now moving my business to another pharmacy and

will begin using Costco which is just up the street unless something is done. I already have poor health issues and when I left there she had my blood pressure is so elevated but I began to sweat and felt faint I’m sure that’s not what you ask if your employees

Ask for return for 9800530821. Incident #211-128-006-284. Got incorrect return labels . After being on phone with Sam's twice about:30 mins each time Just need return tags from federal express for the balance bike never ordered coffee from sams. com. 2527145550.

Amazon is a lot easier to deal with

I bought a piece of jewelry online. It did not look like the picture and was not appropriate for the person I bought it for. Website said I could return it in the store. I could not. I was told I would receive instructions via email. I did not.

Chatting on line with customer service the person did not properly read or respond to my message. Wasting time asking the same question over and over again. It's been 30 minutes already and still no resolution. The return process is not as advertised and customer service agents DON'T listen on the phone and DON'T Read online.

Service is terrible and I will never use the online store again.

TRICARE pharmacy benefits is primarily for veterans. Why did you cancell TRICARE. It seems to me you are discrimanating against veterans

Please refer to my membership # 690 10120 314788661

i am a disabled senior with multiple medical conditions. What I experienced today is harassment of senior. What I experienced on 8/7/21 shows that you are way behind in technology.

I went today 11/21/2021 to Reno, Nevada Sam's club at about noon. Store manager Joanne would not even give her pen to me so I could write her name on the receipt. She was very rude and must be disciplined. Also saying that she was not there on 8/7/21 meaning she is not team player and she is afraid in taking responsibility for the acts of her employees. I dnot know how Sam club is hiring that kind of incompetent mgr.

1. I made a return on 8/7/2021 and the person gave me a poor quality paper gift card of $129.90. Sam club did not send me email receipt whereas…