Sam's Club

tried to reopen account at sams in calummet city. the lady at the desk was very rude. said must do online even though am a registered customer. when asked againg to sign us up, she said , what are you deaf. next

My daughter purchased a Habit river shirt in Conroe Tx. and gave to me for Fathers Day. It was an XL which is too large for me. I called the Hot Springs, Ar. store and told the lady I spoke with that I would like to exchange it but I did not have a receipt.

She said that was OK, I could exchange it and if I could not find the correct size, they would issue me a Sams Club gift card in the amount of returned item. I took the shirt to the Sams Club in Hot Spring this morning and was told by the person at the return counter that they would not accept any returns without a receipt. Which is correct? What is your policy?

Some one at the Hot Springs store is incorrect. Thanks Jack Latta

Took my truck in to get the valve repaired on a tire I purchased there. They fixed the valve, but then told me they couldn’t get the sensor back in and so my light would stay constantly on. Really not acceptable when the tires have been installed by your company.

Selection of meat, seafood and produce was sub-par. Baked goods were few and far between. Staff was helpful and polite as always… that never seems to fail.

I have been a member for years.

However today I got there early to provide a fruit tray for my job. I paid 45 for my membership. I was than informed that I couldn’t enter due to not being a plus member. During hard times I am expected to pay double the price of the membership to enter before 10am.

I am aware that special members receive discounts I accept that.

However to not be able to shop until 10am is late. Very disappointing and discriminatory due to not having extra funds to upgrade. I will be looking to other stores due to this poor policy.

We went to your store on Two Notch Road in Sandhills today. The store was playing rap music out of a boom box. My husband wears hearing aids and it was so loud and obnoxious that we left without purchasing anything.

I hope you will remedy this or we will have to join Costco......

Arrived to SAMs at 9:53am. Was told I had to wait until 10 am as I was not the right kind of person per front individual. There were 20 people who were waiting for the privilege of getting in to spend money.

I was going to the service center for tires and knew I always had to wait. It would have been 10 minutes before someone would wait on me.

Finally at 10 I was let in. Had to wait more because no one at the tire service center.

Finally was able to address tires. I spoke to the manager - not impressed. You could tell she didn’t care. I was just an aggregation. This SAMs is poorly run. There are few checkouts for people to help you and lines are long.

Only 1 attendant at self checkout. There is always something wrong with registers so lines build up as only 1 attendant. You then have to…

Only have two employees working at the food stand. Most of the sodas were outbof syrup and all you had were hotdogs and nothing else. Freaking rediculus.

This past Saturday (05/22/2021) I went to the sams club on Richey Rd in Houston Tx I went thru the self check out line. I was told by one of the sam’s employee that I had to scan my items and transfer over to the cart left there by the customer in front of me.

Then for me to leave my shopping cart there for the customer behind me. I ask why do I have to transfer to anther cart. I was told because they need to see me scan everything because customers steal. I ask why are you assuming that I am stealing.

This is not the first time this has happened. It happens every weekend. I go once a week.

Second I don’t fill comfortable grabbing the cart that another customer just left there. COVID is still around that is a safety thing cause no one wipes down the cart. So if I am going to continue…

I got a credit card from Sam's recently. My credit score fell 80 points after the inquiry on my credit and issuance of a sams credit card. I have tried calling the credit card company and they cannot take a payment to pay it off because I have not received my credit card.

I am a 70 year old vietnam vet and I love buying from Sam's but this really hurts. I would appreciate someone helping me. Thnks, John Miles.

Your stores advertise Summerville Pergola for a sale price of $799 but the online price is almost double that amount $1249 there is NO shipping costs for plus members of which I have been for more than 20yrs and it’s ridiculous that you don’t honor your in store prices online!

It’s also ridiculous that you don’t offer ship to store of which I would have been willing to pick up. I feel this is such a scam

I feel like every time I need to do a pickup order at Sam's it's nothing but trouble. I only like shopping here for the bulk and it's close to my home. If I could go in and shop myself I would rather do that and do the scan and pay the deal with the incompetence of their employees.

My husband was a little late today picking up online order dude his car battery dying. He sat there and waited for over 30 minutes. When he finally called the store they acted like they didn't know what the problem was or what was going on.

The lady came to bring out the order and stopped at the car that came in after him to drop off their order first. I called corporate thinking I could just do a complaint through them. But calling them was the same as dealing with the boys in the store.

I got nothing but an…

I was in line for gas 05/17/2021 at 7am at Fayetteville NC. 15am a white car pulled up in the line next to me, an associate told her that was for Employees only and told the lady to pull in front of me, had I not stopped my car, there could of been an accident.

there was 3 long long long lines of cars in the sams parking lot at this time. When I asked the associate why she did that as I was waiting since 7 am, she looked me in my face and said the lady was in line, the car in front of me and behinded me both told the associate the lady had just pulled up.

The associate walked away saying "well I don't know". I am so disgusted the associate did not apologize, I told her she was wrong and that was probably her family member or friend and asked her name, (shenika) (not sure if it is spelled…

My name is Joseph Customer service Jeddery and I have ten years working for Walmart, Sam's club, and Hypermart USA. There's several thousand ideas and suggestions that are used in some of your Walmart corporation branches and not in use in other branches when you can make and save billions of dollars and improve your customer service drastically.

One example is that in Bentonville, Ar. you have trash can in the parking lot here in El Paso, TX. you do not. business.

I live in the Kansas City metro area. My nearest location and my home store is Raymore, MO. WHY is the gas price at this location twenty cents higher than at two other KC-Metro locations; North Oak and near Liberty, MO.

I've asked the CSR people as well as the pump attendants and no one really knows why.

If I could give it zero stars, I would. 99. 99. This was at the East Fwy Sams Houston and the managers name is Laura.

The Kansas City, Mo. store is really going downhill! This store is dirty, the shelves are going empty, and the customer service is terrible! Your employees are more interested in using their cell phones, than actually working, or helping customers.

Frozen and cold foods should not be left out on the floor on pallets for an hour, while the employees stand around talking and laughing! I am seriously thinking of ending my membership, as this has been going on for a few months now.

Stop Rasim ad in Sam's Club "Instant Savings" book 19 May - 13 June. 99% OF THE AD'S FEATURES ONLY BLACKS. ARE BLACKS NOW THE ONLY RACE ON THE PLANET? HAVE WE FORGOTTEN EVERY OTHER RACE THAT'S HAD A HARD TIME FOR THOUSANDS, AND THOUSANDS OF YEARS?

IS SAM'S CLUB NOW ONLY CONCERNED THAT BLACK TRIBES SOLD THEIR BEATEN TRIBE INTO SLAVERY A COUPLE HUNDRED YEARS AGO, AND THAT BLACKS HAVE BEEN COMPLAINING ABOUT IT EVER SINCE. COMPLAIN TO THE AFRICANS THAT SOLD YOU... NOT TO THE WHITE PEOPLE WHO BROUGHT YOU TO AMERICA AND GAVE YOU BETTER LIVES, THAN YOU WOULD HAVE EVER HAD IN AFRICA.

EVERYONE HAS A HARD LIFE, NOT JUST BLACKS. PEOPLE (INCLUDING BLACKS) CAN BE SUCCESSFUL IF THEY WANT TO WORK HARD ENOUGH TO BE SUCCESSFUL, OR YOU CAN BE A PITY POT (LIKE MOST POOR BLACKS) AND BLAME EVERYONE ELSE FOR…

Om 5/1/21 I went to the MWC Ok Sams Club tire center and ordered a set of tires for my car. I payed $713 up front for the tires using my debit card.

however they came in 11 days later. Ok stuff happens I can live with that. I was given an appointment for 5/12/21 @ 1:00. So on my lunch break 1145-1245 I went to drop my car off. The young man I spoke with asked my name, I provided it and he pulled my info up on a little iPad and started naming off the tires and am paid.

He then asked is this you? I said yes as he already had my DL and Sams Card. He then asked for the receipt. I replied I wasn't sure what I did with the receipt. His whole demeanor changed and he advised me he couldn't put the tires on my car without the receipt.

I said but I payed for those tires. He advised without…

You are worthless. I ordered a Gazebo On 3/117/2021 with assembly. And they keep canceling assembly. I have called your support no less than 12 times.

Received a brochure in the mail to join the family and to receive a $45 gift card. I took it to the store to rejoin and never received my gift card. Called corporate and the issue has not been resolved a week later after speaking to 2 managers and 4 staff members.

I am tired of explaining this situation.

I have a Sams Club in Valdosta, Ga, within 37 miles of my home. I have bought bread/pizza flour, 25 pound bags, from them for many years. For some reason this store stopped carrying this flour after 12/2019. I have asked about them stocking it and they tell me it is a seasonal item.

How the heck is bread flour a seasonal item? They carry self rising and all purpose flour. So now I have to drive 96 miles to Tallahassee,Florida, which is a 2 hour trip one way. Could you please check into this issue for me.

They can ship the plain or self rising but shipping is not an option for the bread flour my phone number is 912-816-0504 I am attaching my receipt to prove that I do in fact purchase this flour. Thank you

So for the past month I've had problems with my car battery. I had to continuously get a jump. I finally had it looked at by a mechanic who checked out the battery and alternator. He assured me it was the battery.

I went to Auto Zone because I shop there a lot and they checked the battery said it was bad but they don't sell that battery. He said you got it from Sam's Club. I went online pulled up my receipt and took the battery to Sam's Club.

I was told we don't have the battery the truck will be here Monday. Monday comes and I take the battery to Sam's again. Now they tell me the battery didn't come in, the truck only comes on Mondays and they don't know what battery's will be on the truck.

In other words Sam's Club doesn't give a damn if I get a battery or not. Even after I cried I…

Jenifer Kennedy 4349 Harris Road Ellerslie, GA 31807 706-563-3537

To Whom It May Concern:

I have been a Sam’s club member since Nov 1991. I have annually renewed my membership; even gotten a Sam’s Mastercard in the past couple years. I have not had an issue with Sam’s that I can remember, until now. At first, I was going to write and then decided against it. My decision changed because the whole situation still weighs on my mind, especially when I get an email from Sam’s or I see a Sam’s sales ad, etc…Therefore, I have decided to let you know about my very poor customer experience. Running errands on Saturday, Feb 15, I filled up my car at the Sam’s gas station. I then went into the Walmart in Columbus, GA that is near our local Sam’s Club. While shopping, I received a text from my bank…

This happened at Sams'Club in Fort Walton Beach, FL. I went this afternoon to purchase a computer for my son. We found an HP on clearance for $509 (originally $699). Per the card next to the computer it said take to a cashier, which I did.

When she scanned the card it showed for the original price and the total came to $748. When I questioned it she said for me to put in my debit card that the clearance amount would be the actual charge.

I was hesitant, questioned again, which annoyed the cashier, and she told me just to enter my pin. I did. I was charged $748. She then told me to take the card over to customer service where they would give me the difference and that's where I needed to pick up the computer.

So off to customer service i go where this lady tells me no that's incorrect…

The store is fine, however, correct operating hours are not posted on the store website as well as the telephone general number that becomes the phone number of the store. Suspect these are the old COVID period numbers and they should be updated.

The store at the very least should show its members the courtesy of posting correct operating hours. Not a good policy now that COVID is on the wain, to make it impossible/difficult for a member to directly contact his or her store.

Sams also should have offered Prime Members some type of rebate due to the COVID situation restricting the 'early hours' they paid for. Seems you made an agreement with members when they paid for 'extra' hours and they did offer them.

Sure the COVID situation was certainly an extenuating circumstance.

However, I…

The online service canceled my TV order and did not notify me via email or phone. The price and TV no longer exists. They should honor the price that I originally purchased.

I have been to Sam's on 2 occasions to purchase a product you feature according to your associate you have 64 of this item loreal Revitalift and no one can seem to find this product one told me at would be stocked overnight other was no helpful at all so I ordered online to pickup at store 3 days later and guess what not available in call store and ask to speak to manager and he/she in meeting after waiting 20 to 30 minutes on phone what service order #6541379098

i recently renewed my Sam's Club membership after a 5 months lapse. I cannot believe how disorganized the whole store has become . From chaos in the gas station line ( 30-45 minutes wait time) to the Customer service department that takes upward of 30 minutes to help someone in making a return or renewing their membership.

And these are knowledgeable employees - not inexperienced newbies. There is no more ' I ' anymore that can solve a problem - there is only 'Team' which has no 'I' in it. IMO the company needs some '' Outside Eyes'' to make recommendations to improve the quality of service; and certainly improve the speed that it takes to get something accomplished.

I don't know if my suggestion will make it past the eyes of a low level employee that can move this suggestion up the…

Hello, I am a faithful Sam's club shopper and purchase the Member's Mark cooking spray at your Little Rock, AR and Texarkana, AR location.

However within the last months I've been unable to purchase this item at either location. Can you advise me it you still carry this item. I bake cakes and this spray allows my cakes not to stick to the pan. LOVE THIS ITEM!!!

Theresa is lady that checks receipt when leaving the store she used her hands to treat me like a child to get me to pull buggy up 6 inches to scan items refusing to move a inch she doesn’t acknowledge you as a person in any way rudest person I have ever encountered in work place definetly rethinking our membership for our company can spend money anywhere without attitude

REF #210414-025607 I cannot seem to get a bill mailed to me to renew my membership for 2021. Member for 21 years. Problem started in 2019, no bill. Member Services helped. Got bill for 2020. Now 2021, no bill. I don't think this is asking too much. Membership expires 5/15/21.

Can I at least get a reply? Very disappointed in Member Services. No one has the courtesy to reply. Thank you.

My wife and myself went to Roseville (California) Sam's club (extra 20 minutes drive, compare to the closest one we have here) for cigarettes. That is the only club that carry them now days around here. The section was closed, nobody was available.

We have been told, it's been closed at 3:30 that day and there are certain days of the week it's open. There is only one person that is authorized to cell them, and she comes and goes only a few times a week. ).

We spoke with the manager over there - who told us she can sell them to us, but refused to do that, due to a need to stand there by the exit route and they are short staffed. I have noticed, there was plenty of staff around everywhere!

And it would've taken just 5 minutes for her to do that.. Very unpleasant…

I purchased Over $80 worth iof babyback ribs today. Got them ready tk brine and smoke tonight and they are SPOILED!!!! THE STORE WANTS men TO DRIVE AN HOUR TO SHOW THEM THE RECEIPT. I feel like taking them the rotten meat.

Why can't I send a screen shot of the receipt. Not to mention I have 10 guests coming tomorrow fir dinner. Let's just say the person I spoke to at the Muncy store was quite RUDE.

I have always purchased the 5 ozs cups from Sam’s. I go out of my way when I need them. I recently purchased again. I believe they use to be Dixie Cups. Now are SAMS BRAND. I have no problem with Sam’s brand EXCEPT THESE DONT HAVE WAX COATING & THEREFORE ARE VERY FILMSY. I HAVE TO USE 2 EACH TIME FOR A DRINK. IM VERY DISAPPOINTED.

I WILL NOT REPURCHASE. SAD. I LOVE SAMS.

My business account with them expired in January. I opened a personal account on March 3, 2021. On March 18, 2021. they charge me to renew my business account. Sent an email, got no reponse. Spoke with 3 different customer service reps today and was told they can mail me a check which will take 8 to 10 weeks to process.

They said the account was on auto renew. What a bad experience this has been.

The Sam’s club 201 Golden Triangle Blvd Keller, TX 76244 United States

I am handicapped, and need to use handicap electric carts to shop.

I drive approximately 30 miles round trip to shop at this store. I drive pass Costco shop at Sam’s Club. But Ever time I go to this store, I have to use a handicap cart, and the cart’s wheels are defective. Like driving over road with pot holes.

The other issue with this location is the carts are never charged enough to enable me to shop the entire store. The last 4 times I have gone to this store, the battery dies before I can shop and make it back to check out.. Just yesterday, there were only 2 carts to choose from. All other carts were in parking lot . I picked 1 of 2 cart inside and plugged in. Showing fully charged. The first cart died before I…

I received a damaged packed, I called for a return, the women told me to throw the item away, she will be issuing me a refund in 5-7 days and I’ll receive a new product I spoke with SEVERAL people after about my refund and it has been 3 weeks and I still have not received my refund.

I was told my 3 people I was getting my refund and now they keep telling it it’s going another person. I’ve never had an issue with Sams club like this.

I use the cafe just about every time I shop which is at least once a week. I buy both hot dogs and pizzas. Neither is as good as they use to be! The new pizza crust is just plan bad. Cisco has a far superior crust therefore if I want pizza I shop at Cosco that day.

Your hot dogs have taken a dive as well.

But the reason that made me write this is that I stood in line for them minutes just to be told that they had no hot dogs. I asked why they didn’t put up a sign saying “no hot dog”. The young lady told me that they were not allowed to put up a sign. I then went over to the checkout area to complain to a manager. But there was not a manager to be found!

Cosco is just looking better every time I turn around.

By the way I can’t seem to be able to buy eggs without one to three broken eggs…

Damage to my vehicle during installation of all four tires. All four chrome wheels on my truck have been ruined do to in experience installer and not using proper equipment to remove and reinstall new tires. The damage is completely obvious.

Your people forwarded the damage complaint to claims and they have called the damage "ALLEGED" which is far from the truth. Employee knew the damage happened and tried to blame it on the vehicle make. Any experienced tire shop or dealer I have contacted confirmed that improper equipment was used and caused the damage.

The pictures I forwarded to the claims agent were very clear. Have not heard back from him and will not take my return calls for the last two weeks.

On 4/3 my family and myself decided to purchase a few things at Sam’s. We first went to the tire area and waited at the register for at least 55 minutes with only one customer at the counter and one employee.

Very annoyed as this is not the first time I’ve shopped at Sams and stood in the Customer Service line for darn near 1hour to become a member. After all this shopping and aggravation we we were hungry and decided to grab something to eat.

So to avoid standing long I had my eldest son stood in the line at the restaurant while I was at the register checking out. As the cashier checked me out I proceeded to restaurant line where my son was next in line.

At this time the line was wrapped around the corner. I ordered my food rather quickly and ordered for a family of 7.

However there’s…

The location is Tucker Ga. There is always a long line to get checked out because there are not enough associates and their is always a long line at self check out because half of the equipment is broken. The line to get outvthe door takes forever because their is only one person checking customers receipts.

This Club is a mess I don't even want to shop there because of this but it's close to me. Please please please look into this situation and fix it. Thank you very unhappy in Tucker

We have been shopping at Sam’s Club for years and our experience has become so bad with the lack of employees to check out and the management that we are planning to ask for a membership refund. The store address is Sharpsburg, GA.

The manager today told us that not only should we ask for a membership refund but we could go across the street to COSTCO. We are members there and we did go across the street to a store that cares about their customers.

I intended to buy $73 worth of product, but my Sam's Club credit card was denied, despite the fact that I had made a payment 6 days earlier, and the payment had been taken from my checking account. The first time I called the credit card customer service, after finally getting ahold of a real person, she again put me on hold for at least 15 minutes.

When she finally returned she cut me off. Therefore I had to return all of what I intended to buy and go home. I called again later and was told my payment was on hold because I had paid more than the amount due.

) It will not be credited to my account for ANOTHER 3 DAYS!!! This really sucks. This bank is getting interest on this payment, and after I pay, I cannot charge on my account for 9 days after payment.

Catonsville Baltimore: 5702 Baltimore Pike, Club#06651

Friday 2021-03-26: My wife had taken the car to get the tire pumped she left and arrived at 9:53 the first time. When asked was the car done it was, but when she checked the front passenger tire it was the same as before nothing had changed. She then had to wait another two hours for the car tire to fix, they found a hole in tire, but they did not have a tire to replace it even though we have a warranty on the tire. Overall this experience was not the best even throughout the 20 years of being a member with Sam’s Club.

I was told TWICE that a certain product would be in stock. It wasn't. So today, after driving there, and it was still out-of-stock, I spoke to a supervisor wearing a green vest. So he checked on HIS phone, and it showed out of stock, and zero being ordered.

So I told him the name of the girl who originally said it would be in stock, but she was in a meeting. THAT'S FINE, I understand orders don't always show up, and it's not Sam's Club fault. BUT - rather than call her out to help straighten this confusion (as to why HER phone showed ordered, but HIS phone showed out of stock), he made me wait 20 MINUTES until their meeting was over.

And not only that, he snidely said, "I've talked to you BEFORE about this item". Well, so what? That was a different problem, a different day, even a…

Good afternoon. On February 9th, I visited the Sam's Club- Morrow, Georgia Optical Center to order new prescription eyeglass lenses for my personal frames. I have been wearing the same frame for several years, always having my new prescription lenses filled at the Sam's Club (Morrow, GA).

To date and after 5 attempts of the lab filling the prescription, it has still not been completed. I've spoken with the manager, Audrey, several times by phone (March 12th). As well, I went into the Club to speak with her (March 19th). Audrey stated it was the lab's 4th attempt to process my prescription. She finally refunded my money but quickly said she would contact the lab to process the prescription and rush the order. Until now, I have never had a problem with getting my eyeglass prescriptions…

Hung up on me called back then no one would answer.

I was write just to let you guys know how good of an employee kevin the cart guy was ...very positive and always willing to help .yes I know its his job but he does a great job ... just wanted that to be recognized bc its not often..

This is reference to order 5903161224. I don’t have a baby. I use the baby soap I ordered because I have very sensitive skin. If I use the wrong soap or allow soap to stay on my skin without washing it off almost immediately my skin is damaged to the point of bleeding.

It is a hard way to live and your ineptitude in this delivery did not making it any easier. Let’s start at the beginning on your end. The idiots at your fulfillment center packaged the Johnsons Baby Head to Toe Wash Shampoo Item 980269127 laying down in the bottom of the box.

Then placed 12 inches of packing material (which should’ve been wrapped around the item) in the rest of the box. They also managed somehow to open one of the containers of soap causing it to leak inside the box on the product packaging, the interior…