Samsung

trying to replace fridge under warranty, which Samsung promised to do , been on the phone for a month still no fridge

BUY ANY OTHER DEVICE JUST NOT SAMSUNG i wuld rather go to LG then stay with this irresponsible people I AM DONEEEE

Bought a Galaxy S10E 9 months ago. The included Earbuds stopped working a couple weeks ago and are still under warranty. I contacted the company to get them replaced, and they sent me an older pair (the kind included with the S8). I contacted them again to explain, and was told numerous times over the course of three hours that these were the same earbuds (they are not). Finally after speaking with a supervisor I was told they would have someone contact me within 72 hours regarding the matter and that the correct Earbuds would be sent. Lo and behold, no contact for over a week. Called again, was told that they couldn't do anything to help me.

Employees were Swathi K and Praveen D.

I called customer service today regarding the back sensor on my galaxy watch. +. I don't understand why the cost for something that is still under warranty. 00 charge. ) After 1 hour and 19 minutes of wasted time I got nowhere with repair of my watch.

While being transferred to the repair department I was "cut off" or hung up on. Come on Samsung!!! It is really frustrating to buy a device for a higher price and not even have it last for more then a few months!!! however no more!!

I need a new cell phone, but now considering an Apple!! Which I can't believe I'm saying!! Is there anything I can do to get my back sensor cover fixed without having to pay for something I did not abuse in wearing?

If I did abuse while wearing I would understand a charge!! I strongly believe its the adhesive…

My parents (80 Years old) purchased a soundbar. The thing quit working and still had 15 days before the warranty was up. They took it to the store where it was purchased and the store has been trying to assist them in getting it repaired.

They have called AND emailed Samsung to get a mailing label. Samsung is UNCOOPERATIVE. The soundbar has been SITTING, waiting on a label for TWO WEEKS. This is the worst customer service I have ever encountered.

“Dear Sirs, I am writing to complain about the defective Samsung washing machine, S/N 01GD57AM801095Pthat we purchased from your distributor, the Home Depot. I have called your warranty service line several times and as they are fully aware, since installing the brand new washer on January 2, 2020 the unit has had multiple problems and we have not been able to use it for more than two consecutive days.

We have been more than inconvenienced for this defect and have had resort to go to friends’ houses in order to do our laundry. We have asked several times that the unit be replaced but you continue to refuse to replace it even though it is clear to everyone that it has significant flaws and that we will continue to have issues and be further inconvenienced.

I have had to wait for your…

When we moved from NJ to Florida 4 years ago, I purchased 4 new televisions for our home. Unfortunately, they were all Samsung products. Three were "smart" tv's and one was a regular TV. The smart TVs were not worth the money since they continually lose the signal and stop in the middle of a Netflix movie.

The "dumb" tv was for our bedroom. The other day while it was on, it started to scroll through all the channels as if it were re-programming the signals through the cable, but it never stopped. It would go up to the 900's and then start at channel 2 again.

I called Samsung tonight, and the agent tried to get me to reprogram the remote. I was on the phone with her for some time without any success.

Finally, she said she could do no more and that the set needed service, but since it was…

This will be 3th time going to a MTN shop to swop my Samsung A30 for a new one. It's not even a month that this 'brand new' phone is a dissapointment. 1st phone just went off and the screen is pitch black. They told me it's the lCD, I got a new phone another Samsung A30. Again pitch black screen my phone never fell no nothing just black screen.

I'm very disappointed and extremely angry.

Before one Month i have bought Samsung.Model num. Sm-M307F Seriol Number. Rz8MA26JY9R.Mobile is Over hiting at Calling Time.I have visit my Nearest Service center (Ashok vihar) Delhi - 52.But till phone problem is not shourt out.kindly take action

I would like to complaint your customer service assistant staff, her name is Ms Lai from customer service center butterworth penang Malaysia ( her h/ p +6012 4950986) her service is badly, not friendly, not responsible at all and lousy service. She refused give help/ advice and request me to settle my own with the shop dealer about my washing machine out of order complaint.

My machine is 2 years plus usage. She claim not under warranty but i will paid the service what i told her. I really disappoint about samsung lousy product and your customer service staff.

I brought Samsung A50s mobil 4 months back. 2 days before it switched off automatically even if charge was there. I connected charge and indication suddenly went up from0% to 48% and I switched on. Now I got battery capacity only 5 to 6 hrs.

Before it I was getting 1 and half day. And it was fast charging before . 30 hrs for full charge. What should I do. It s 4000 mah battery

I bought a S8+ phone a couple years ago and after a few months the charger stopped working, it was replaced the first time and the second time the charger did the same thing. After being busy with work and borrowing someone else's charger, I called a little over a year later and samsung wouldn't replace their broken charger because it was out of warranty. So they caused a broken charger and wouldn't replace it and now I'm out of a charger.

I have lodged a complaint for Refrigerator on 18th Jan 2020 at the shop Attinkara Electronics (Kozhencherry, Kerala, India) and further online. But till date no one attended the Complaint. My Ref# 3704586059 and again Ref#4298639275. Could you be kind enough to resolve this matterat the earliest.

I sent my phone for repair under warranty due to lines appearing across my screen. Samsung in UAE refused to repair because they claim there are clear dents on the phone. I have checked my phone and there are no visible dents to the naked eye.

These are just excuses not to fix my phone. The phone has always remained in its protective case. Please forward this email to CEO in Korea because Samsung in UAE are not honoring Samsungs warranty commitments. I have been a Samsung user for many years and this experience has been a terrible disappointment which may result in me reluctantly buying iPhone next time.

My fridge hasnt been repaired for last 3 months

Type C Charger Adapter does not work Mobile does not charge

Bad stove oven always down.

I have given consent for change of part . of a lound notice coming from it as soon as I start it which was not earlier . What to get the issue resolved also the engineer before leaving not got the job sheet signed from me .

my device become worse now. Mobile : 9839088174 Call no 4298473225

I am purchase refrigerator Samsung 415 litter 1-6-2016 then after 1-8-2017 cooling problems i am calling complain customer care then change pcb and cencer then after 15-10-2019 again cooling problem and also i am complaining customer car then engineer visit my home and check product and answer me again same pcb problem My question is that 3.5 years for purchase this product and 2 times for change pcb then not solve the problem i am not satisfied for purchase this product

My name is Abhijeet, i am from Bangalore India, today i am reaching out to you to complain against the entire level of service escalations i could speak with in a matter of resolution of a 55 inches smart TV which broke down after 3 months of purchase and i was denied warranty claim.

Here are the details I purchased a 55 Inch smart TV on 30th Sept 2019, and yesterday on 25th Jan 2020 the display of my TV is broken with lines across the screen vertically and horizontally. I called up customer care and they sent out an expert to assess the TV and provide a solution.

To my surprise the Service expert came and turned on the TV and very nonchalantly concluded that the display was broken due to external damage which he could not see. I spoke with him that there is no damage and there is not a…

Samasung A5OS charger is became unusable within 10 days and not replaced properly

I have problems to find a technical manual on my fridge rt32**, a button is jumped inside and there no place to ask for, they want to send me a technician, which I must pay. In internet I was impossible to find a proper manual.

The user manual is garbage, really I am disappointed with this brand. For the price paid was expecting a much better service and coverture. I need the technical manual of my fridge not the worthless "user's manual" Morales

After visiting a Samsung service centre we were told we needed to pay $30.95 to replace a battery in a 16month old smart watch. We received a call to tell us the motherboard, battery and lcd needed to be replaced, totally nearly $500. When I asked if they would meet me part way as the watch was only just out of warranty I as told to call customer service and they would t refund the fee despite no repair being compete.

On. Along customer drive their only solution was to replace the watch and seem concerned I was upset that I had to replace a $500 watch after 16 month.

They pick up the phone but the responses are robotic, no warranty no help.

Quite disgustedd

We purchased a Samsung 10 On Thanksgiving. They put a screen protector on it for us. We followed the instructions to not place in a purse or pocket for 24 hours. It has never fit properly, dust and other stuff was under it.

Called the store and was told they guarantee it for a week. Told the sales person that she is the one who put it on and it has never fit properly. They agreed to replace. Well it is doing the same thing, Have there been other people with this issue?

I bought a samsung tablet at christmas,so not had it long. Took it back to Argos where I bought it as the charge point is damaged,they have informed me that is not covered by warranty,is that correct. Vivienne Laing

Accidently deleted an important folder on my files. Now i cant recover it. Samsung service center do not provide help to recollect my files

Twice my Samsung tv has stopped working properly. The 1st time, a week ago, after more than an hour on the phone with service people, it began to work. an hour and a half and they could NOT get it working properly.

Messages sent to Samsung last week resulted in replies saying they'd be in touch in two days. Never happened. This is a TERRIBLE company with an AWFUL product!!!!!

wasing machine khrab ho gya tha dry wala tu main complane kiya tu waha se mistri aye usne check kiya tu motor khrab btaya tu mistri ne order kr diya motor ka or mistri ne bola 1 wasar lgega jiska charge alg btaya kreeb 200 se 250 lgega extra tu manie bola thk h h jb motor aya or jo saman ka bole the wo bhi laye tu kgane ke bad mustri ne 1028 ka bill diya jisme se 413 ka service charge hua or 615 bcha mistri ne muje btaya tha ke apko 200 se 250 dena hoga lkn jb saman lg gya tu usne mre se 615 le liya jb bad me maine call kiya mistri ko tu bole galti se jyada ka bill kt gya h apko wapas kr diya jayega lkn ab tk wapas nhi kiya h unko motor lagye hue 12 din ho gye 13/01/2020 ko hi lga kr gye the

Samsung never gives me a straight answer when I call. I bought a washing machine that doesn't wash clothes. They sent out 2 technicians from 2 separate companies and the technicians both said there was nothing wrong with the machine.

The techs said that they get complaints all the time about Samsung washing machines not washing clothes properly. Samsung refuses to give me an exchange on the machine after they told me that they need to send out 2 techs from different companies before they can make a decision like this.

I have been very compliant in their wishes however they keep giving me the run around. I even sent pictures of clothing items in after washing showing that they were still dirty. My one year old daughter had some banana on her shirt and the machine didn't even wash the…

Bought Samsung A50s on 3rd Jan 2020 and the display went black on 18th Jan. Submitted the phone to the service center and informed that there is an internal damage and I need to pay 4000 to fix it. Why I pay when the phone us just 15 days old and when it has not fallen or no pressure was applied?????????

It is horrible that Samsung is not fixing the issue and trying to convince me that it's my fault.. i need a replacement or give my money back. I am attaching a pic of my brand new phone taken after giving it to the service station

My experience with the piece of garbage I purchased from Samsung has left me with nothing but distain for Samsung. It is obvious from my items poor design that Samsung was aware of the failure mode I experienced, but did little to address it.

Thus it was inevitable it would fail! It is also obvious that Samsung (and Magic Appliance) only care about profits made from selling their garbage, and not about customer satisfaction, and I will go to my grave having nothing but

ill feelings for Samsung and a hope both companies go bankrupt so that other unwary customers don't experience the same! Samsung is a stain on the reputation of the long legacy of Asian product quality for which companies like Honda, Toyota and Sumitomo have long strived to retain!

Though from my observation of Korean…

Hi I'm trying to claim free watch, and I am unable to get proof of purchase as I have to phone and I'm working the same hours as their open, and will get sacked if I take phone calls in work, all I have is emails from company and screen shots of delivery note and nothing else! Please help, I feel very frustrated and unable to email provider or mobilephones as they do not have email addresses Yours annoyed Natalie

Refrigerator literally broke in back draining into drain pan that was overflowing. Could not see the the damage it was causing until I stepped onto my water soaked bedroom carpet. It had drained onto the floor under the refrigerator under a wall unto the bedroom carpet.

Had to replace floor in bedroom . Called SamSung and they gave me instructions to send pics and estimates which I did but, never heard back from them. When i called them back they told me that the time between the occurence and the sent items was too long.

) They had closed my case after giving me a case/claim number and still never heard anything from them. Claim # 3101824638. pics and estimates sent 3 - 4 times when requested!

I am actually so frustrated now with this promotion as I really feel it is a scam, I am going to attach the messages I am getting from Vodafone as they are not willing to issue anything else. I will also attach letter I did receive from them, and the confirmation I received when I bought.

If you are holding an offer in conjunction together surely you are cooperating regarding information required. This is exhausting and really bad advertisement for business

Range model NE59J7630 is known to have a common and wide spread problem with the display panel failing. After a period of 6-12 months of use, the display will begin to flicker and display random garbage. The Samsung Customer forums are filled with customers asking about this issue and seeking help.

I don;t see much help from Samsung at this time.

2 days before I buy a sumsung galaxy m30s phone...but the battery power is vry poor battry drained fastly.....am not happy with thiz mobile bttry....plz tell me the solution

one star only because its the lowest you can rate them Customer service is does not exist. You are kept on hold listening to there annoying product adverts. The first time is ok but listing to many follow up calls really pisses you off.

No one has clue- If and only IF you do speak to a human they just always pass you on to someone and then put on hold (key adverts) E-mails take 2 days to reply to I was promised / a priority call back - Never called me- Really rubbish service - Sansung should be rennamed SAMSUCKS

Dt. so call him. Why I call to the 2nd person Still am waiting for engg My valuable time is spoiled. Dt.

I have samsung notes. Error Message it keeps stopping. I have info that I cannot see. Please fix.

I would like advice about recovering some of my purchase cost for a Samsung SM-J737VZKAVZW phone purchased in October 2018. It had many keypad problems that could not be solved.

The Verizon support staff could not solve these problems. The Samsung support staff directed me to a local service center. The problems persisted and once again I took it to the local service center. Factory resets were performed each time. Finally, the support staff determined that the phone should be sent back to Samsung for a factory repair.

In August 2019 I switched to T-Mobile and a cheap Alcatel phone. I had intended to switch back to using the repaired phone. In numerous phone calls to Samsung, I was unable to learn if the repaired phone would appear to be a Verizon phone or an unlocked phone. At the end…

My husband and I purchased a Samsung double wall ovens last year. The unit was less than 10 months in use and is now NOT working. We contacted the place of purchase and had to wait a week before someone came to look at it.

Then we’re told the part would have to be ordered in which we haven’t heard anything about that yet and that will be a week tomorrow. So I have a $3700 Appliance that’s less than a year old and it’s out of use!

This is totally unacceptable and I am outraged! Totally ridiculous for this to have happened! Not a happy customer! Unless something miraculous happens, I will NEVER buy another Samsung product!!!

I am having problem with water running down the back side of the freezer and freezing. I call customer support and was told that I need to level my refrigerator. I have had 4 refrigerators setting in the same spot for years with not one problem other than getting old.

If it was obvious that it's leaning in one direction I could understand, it's not. The agent is telling me that it has to be (perfectly) level. My refrigerator is 10 month old. I can see some 90 year old guy crawling around on the floor trying to level it.

I can only assume I need too return it to Home Depot and purchase another make. Thank you SAMSUNG,

TV break down. Unable to contact through the numbers of customer care

The same defective part on the washer keeps falling apart . Bought the washer in 2016, it's been falling apart every year since. The rubber seal. 00. For parts and labor. Its ruined my clothing. The email sent stating they would repair. 00 to fix.

The same model on sale at lowes for$ 500. Every year it the same part. It could have started a fire if I wasnt checking on it is not

Customer service manager very aggressive and argumentative . Too busy arguing vs listening to customer concern

My name Shivu Recently I have Visit this Service centre regarding display Some issues I will handover to technical department Samsung authorised dealership he will ask display gone It will be cost around 5000 rs and my give a Permission to replacement the display then its working fine 5850 rs bill payment everything is done And dealer given display warranty also I think six-month Ihave Bill also after 15 days again same Display problem repeated No damage no scratch nothing again i visit to same Authorised service centre' but

nobody not response He will ask not covered under warranty sir If you want chargeable basis so Really I am not happy with your response worst experience worst service centre This is authorised service centre or fake company I don't know Please Looking this matter ....…

Ordered an S10 Samsung Galaxy on December 29 2019 and paid it in full immediately. Got an email saying delivery Jan 14. Jan 14 came and went- no phone. No email with update. Chatted with customer service rep: "large volume of orders' "apologize inconvenience""will send response within 2 business days" Jan 17. No phone. No definitive delivery data.

If I had known this before I would NOT have ordered a phone from Samsung. What type of professional company treats its customers like they are totally unimportant?

Hello, I am writing to make a complaint about a refrigerator we purchase 3 years from best buy. We got the 5 year warranty and learn that the main part that make the refrigerator work is 1 year. I do not understand that at all. That like me selling you a car with a 5 year warranty but the engine only cover for one year. Having 1 year on parts that makes the refrigerator tells me that i have nothing to worry about. How can I stand behind your product.and have had issues since I bought it and now 3 companies are involved nobody no any body.

Well since we bought it we had issue with it. Ice maker, the back keep freezing over and now the freezer doesn't freeze at all. We have been out of a freezer the week before New Years and have been getting the runaround. I called best buy who contacted a…

আমি 2014 থেকে স্যামসাং প্রোডাক্ট ইউজ করছি কিন্তু স্যামসাং প্রোডাক্ট কিনে আমি স্যাটিস্ফাইড হতে পারিনি কারণ আমি এর আগে একটি এলইডি টিভি কিনেছি 23 ইঞ্চি সেটিও নষ্ট হয়ে গেছে এরপরে আমি স্যামসাং জে সিক্স ফোন কিনেছিলাম সেটিও নষ্ট হয়ে গেছে ডিসপ্লে তারপরে এখন বর্তমানে আমি একটি স্যামসাং 32 ইঞ্চি স্মার্ট টিভি কিনেছি মডেল নাম্বার 32 k4300সেটিও খারাপ হতে চলেছে এবং ঠিকঠাক ভাবে কাজ করছে না তাই আমি স্যামসাং এর প্রোডাক্ট একদম সবাইকে বলব স্যামসাং এর প্রোডাক্ট কেনার জন্য আর আপনাদের সবকিছুতেই টাকা চার্জ টা বেশি দেখুন আমরা কষ্ট করে আপনাদের স্যামসাং প্রোডাক্ট কিনি আমি আগে স্যামসাংকে খুবই ভালবাসতাম কিন্তু আমার বাড়িতে যখন সিআরটি মনিটর ছিল সেটাও আমার বাড়িতে আছে স্যামসাংয়ের ফ্রিজ আমার বাড়িতে আছে কিন্তু রিসেন্টলি 2014 থেকে প্রোডাক্ট আপনাদের একটা ভালো হচ্ছে না আমাদের কি পয়সার কোন দাম নেই আমি সবাইকে বলবো ফোনের…

Your charging ports suck they are the eorsed this is my 4 samsung phone and because of this shitty product this is my last samsung phone and Im goung to tell every one on the internet and have already convinced 6 people not to get your phone and Im good at convincing others just letting you know That I will spend the rest of my life yelling people that your phones are crap