Samsung

We've bought a Samsung refrigerator/freezer 11 months ago. A month ago my freezer compartment stopped working. I've reached out to Samsung since we're still under the 1 year warranty. They've tried to tell me I wasn't covered any longer. I bought it April 8, 2020. It's only March 2021.

I asked them to do the math. An hour on the phone with Samsung customer service as he was typing up the report only for him to tell me to contact the store I bought it from. I told him I did and they referred me to Samsung as we're still covered under the 1 year.

He asked me to provide receipt, which I did. It has all the information of my purchased and when item was to be delivered. He than asked if he can see the payment method I used to pay for this.

The email confirmation I have shows my order and…

I bought the refrigerator Samsung and it was working in my home for only three weeks. The refrigerator had an issue with the motor and the maintenance department took action to change the motor, depending on the manufacturing issue, and this took 2 weeks.

However, the refrigerator was still not working properly after one week and I called the maintenance department who informed me that there are new issues that need maintenance and they have taken the refrigerator. While it was being taken to the van, the refrigerator scratched the wall and they have informed me it will take time to resolve the issue.

I contacted customer service in Jordan to try to change the refrigerator but they told me there is no option to change it. So, please, I need someone to resolve this issue and change the…

My son purchased a refrigerator and it doesn't work and he cannot get any help on repairs or a comparable replacement. They want to give him a crappy replacement.

Our Samsung refrigerator was issued a Service Bulletin. Our Home Warranty Company will not accept a repair order because they deem the problem as a manufacturers defect because a Service Bulletin was issued. Prior to this, the Home Warranty company sent several repair technicians to repair the refrigerator, but none fixed the problem of the ice maker leaking into the tray under the vegetable/fruit bins, and

then water leaking onto our floor, which could cause a whole house flood if we did not keep emptying the tray that collects the water. We called Samsung and were issued a one time accommodation to cover the Labor and parts, and were sent an email confirmation of this from Samsung Electronics America.

However, when we spoke with Case Management to help us find a Samsung Certified…

12 Carnelli Court Poughkeepsie, NY 12603

August 16, 2020 Samsung:

re: Samsung refridgerator model: RF263BEAESG serial: 0AJC4BBJ602546 Sirs:

On August 12th I had service on my Samsung refrigerator provided by eeFix of New Windsor, NY. at a cost of $253.80.

The problem was that the refrigerator would not cool to the set temperature and that there appeared to be ice in the air duct at the rear of the interior. After thawing with steam, the technician confirmed that the fan, coils and duct were totally iced up. This, he explained, was because the drain was clogged allowing water to build up on the floor of the refrigerator and freeze on the coils.

His advice was that these drains (for refrigerator, freezer and ice maker) need to be cleaned “every couple of years”. We pulled the…

ive called Samsung 6 times today. 5 times yesterday and 8 times the day before in regards to my refrigerator not cooling. condensation accumulates behind the panel and eventually becomes ice. at some point the ice will over take the fan and it will stop cooling the fridge. twice already its ruined alot of food and even caused mold on the food and fridge. when i took out the drawers for the fruit. water had formed on the bottom with mold on top. all my products are Samsung! i brought my washer and dryer. which the washer had a recall. fixed the dryer with my own money, once. the stove which is Samsung. the knob broke off. and now the fridge. Home depot pushed these items and i brought them all. and everyone of them is having a problem.

Stay away if you can....

BRIAN ROBINSON I HAVE A NOTE 10 PLUS MAILED TO SAMSUNG FOR REPAIR.TERRIBILE SERVICE CAN NOT GET A STRAIGHT ANSWER INCOMPLETE INFORMATION VERY FRUSTRATED.I NEED A RESPONSE TO THIS COMPLAINT TICKET NUMBER 4158034108

This place is a damn scam! Shipped my Laptop to them with no scratches or damage to the unit. When I received a call from a woman by the name of Cristina about the cost of repair to what was causing my unit not to come on she stated that my unit had scratches all over the unit. I told her, "I took pictures of my unit prior to shipping and it was no scratches on my Laptop. I sent picture of my unit showing no scratches, and she stated she can't tell because the picture need to be up real close in which I told her "I took the picture of my unit up close" and how close do I need to be.

Cristina and her coworker were very rude and stated I need to contact Samsung and Fedex to file a claim. When I told her that the shipper looked my unit over prior to shipping and noticed no scratches or…

i have had problems with your samsung 78inch tv for the last 2 years ,WHAT WITH SWITCHING CHANNELS LOSIONG SIGNAL CHRIST I ST I COULD GO ON WITH MORE PROBLEMS TO NUMEROUS TO SAY

On 8/102020 at 8:15am/EST (USA) I contacted the product service line to obtain assistance with getting repair for my Samsung refrigerator freezer which was not working. The refrigerator is less than 3 years old. The agent took my information and began scheduling for service.

She indicated the soonest they could schedule was for 8/12/202 and provided me with this number 706-494-6444 to call directly to schedule for service in hopes of getting in sooner. She advised that repairs would be under warranty. I disconnected and called the service number provided.

It was a number not in service. at 8:25am/EST I called back. This agent started asking me for the same information I had provided 5 minutes prior. She advised that there was no number I could call for service and that instead a ticket…

I am not sure if I am in the right place to lodge a warranty refund complaint. I have been waiting 5 weeks for my refund. I have called support (6 or more times, hours and hours on HOLD) and requested a status on my refund. I have been told the following; "6 to 10 days", "3 to 5 days", "72hrs" and "it has been approved and it will be in your account today"(that was 2 weeks ago). I feel like I am being scammed!

I sent a damaged monitor to be repaired. They said they could not fix it and they did not have a replacement model. I told them that I would take a different model and pay the difference. They stated that they did not have a replacement model for me. They further stated they would deposit the refund in my bank account. They offered me $450 and the monitor cost $499 plus tax. (it is…

Ordered washer and dryer over a month ago. Received confirmed delivery date, failed to deliver, rescheduled, failed to deliver, and now I have no idea if or when the $1800 order will show up.

Hello Samsung,

I am following up a $3000 order for a refrigerator and your service staff absolutely sucks. The first person had little to no knowledge and was supposed to help, but just abandoned me to the service tree again. And the 2nd person was worst then the first, had a crying baby in the background and actually referred me to the wrong people when she tried to switch who could help me.

I spent 1 hour on the phone and got NO WHERE. You either need to hire real people who know what the hell they are doing or use better robots who can retrieve information.

This was the worst experience next to dental procedures.

Call me back so I can complain more.

Sincerely, Abe Wolcott

I purchased a cellphone on the samsung website on Jun 30th. I received the device on July 3rd. About a week later I started having issues with the phone like kicking me out of applications, restarting on its own etc.

I called the 1-800-samsung number on Saturday July 11th. The employee told me that I had to send the device back and they will give me a refund and I had to re-purchase the phone online. I couldn't be without a cellphone due to work so I didn't send it back that Saturday.

On Monday the 13th I called the same number and an employee did a troubleshoot on my phone but the device still didn't work, he told me to contact Google and see if they could fix it since the issue was with the applications, he also told me if I still had issues with the phone I had until the 16th to…

20 July 2020 Ordered samsung mobile M31 and made the full payment, delivery date was on 16th July but no response from them

Regerater Repair Reference # 4153325 2312

Dear Service Dpt We purchased a Samsung Refrigerator, microwave, cooktop, & dish washer in November 2018 at Home Depot in Avondale, AZ.The Samsung Refrigerator ice machine keeps freezing and we called a technician from Samsung to repair it.

The technician came out to repair ice machine but after two hours, he was unable to repair it. The Technician directed us to call the Service Dept on Monday July 13 and they informed us that it cannot be repaired and there seems to be default in the design. They said they would replace the refrigerator. We said great.

We just got a call from the Service Department, Today, July 15, 2020, and they said they will give us a $1500 refund amount instead of replacing as they originally stated.

We are extremely…

have a refrigerator that is getting water in the bottom of it and also in the crisper drawers. have made several calls that has not solved my problem. was told to contact Service Quick did that only to wait a half hour for a recording to come on and say that someone would get back to me within 30 min.

that has been 26hours ago and still no return call, everything that I have done and the service I have received only tells me that never buy another Samsung product. We purchased a complete kitchen of range ,microwave, dishwasher, and refrigerator.

I am just hoping that none of the other appliances goes bad and have the same problem

I paid $200 for or galaxy A E 10 smartphone...it by far the biggest piece of junk I've ever bought.... a $12 flip phone was better ...this phone freeze on home screen it flip through apps it lags there nothing worth the price thos phone ...ITS JUST JUNK........

Is there a star less than one? I’ve been fighting with Samsung about my washer that I bought 8 months ago and already the pump went. I’ve have been on the phone for two weeks trying to get my machine survived as we approach the day it’s scheduled to be fixed no one shows. ” Really?

So why when we’ve talk couldn’t you have informed me? You wait until a holiday weekend to tell me after I’ve made multiple phone calls and waited talked for at least an hour each call? And the best you can do is a refund that will take a month to receive?

This is what you call Survice? Look at your ratings clearly you’re doing something wrong!

they offered me free screen repair after i sent it twice they refused to fix my phone and they won't even send it back to me , i made a lot of calls and chat as well and no body help , they look like they stolen my phone and i will make a police report tomorrow , there is no body to talk to him or file a complaint even , worst customer service in USA , they hang up on us and

no body listen to me , they are getting more worse when they are working from home . i will file a complaint in low enforcement department as well ! i will never buy or fix anything with this fake company i will tell my friends and family about my experience as will

bought side by side refrigerater at lowes within a year freezer door seal bad keeps freezing up called came out once said seal was bad came 2 weeks later coundnt fix seal seen a bug under fridge said it devalidated warrantee came back 3 weeks later replaced freezer door been having to defrost it every month called them back said warrantee exspired talked tocase management first time yesterday said I qualified for replacement fridge called back today said another lady mary very rude told me cant do anything I would have to pay for repair told her don't want no more repairs bought it new and

had nothing but stress and headaches over it we love the fridge but this one had original defects to the freezer JUST WANT IT REPLACED mary bowen 20048 se 111th ave inglis fl. 34449 708-638-4976 if we…

Don't buy Samsung products, they sent my phone a sofware update and now my phone does not work. Hrs. on the phone with them and I was lied to many times. DON'T BUY!!!!

Customer support on fridge warranty. Our fridge is 5 year old and our compressor is broken (it under warranty for 10 years). Day 1. Called Samsung, told me that someone will contact me D2. The company under Samsung approval called me, and they can't do the service un my area D3. Called Samsung again about the same issue D7. The company called me and same issue, no service in my area D8. Called Samsung to ask for solution, asked me to send by email a work order to proof that it was a issue with the compressor D11. Still no news D14. Called Samsung and ask me to find another provider with a quote

After 2 weeks with no fridge and kids at home I decided to order another fridge but this time not a Samsung anymore.. I'm done with this company and very sad about the their customer service and…

Purchased a washer and dryer from lowe little past 90 days dryer stop drying. Been waiting 2 week for repairman come from out of state. 00 for the set I'm old and dont have money to throw away. Just getting the run around by samsung service department .

1662 7192499 my number . I even told Samsung to give me half my money back and pick this junk up but still was told to be patient someone will call me for repairs.

i purchased a samsung A 51 mobile on date 9 march2020. after 3 months mobile touch not working so i visit samsung service center (metro plaza, meerut,uttar pradesh)for check. they said me that water marks in mobile. i m using this phone and never go in water may be some drop of Perspiration goes calling time.

they refuse for repair under warranty. staff behaviour is very poor.

I AM PURCHASE ONE NEW SUMSUNG A30 10 MONTH AGO AT ASANSOL RELIANCE STORE,BUT NOW ONE MARK WE FOUND DISPLAY,SO WE NEED TO REPLACE ,PLEASE SUGGEST HOW WE GET IT BACK UNDER WARRANTY,

Purchased a Samsung Refrigerator model # RF323TEDBSR/AA S/N #V35343CC401658X in Dec. 2012. Top (Upper) ice maker poorly designed. Ice maker was repaired once under warranty which lasted 3 months. Top ice maker has not functioned properly since. Numerous calls to Samsung and numerous Ticket numbers all in vain.

All Samsung says is: Too bad, refrigerator is out of warranty and they could care less. I do not recommend buying any Samsung product that has a top (Upper) ice maker, you'll regret it. Respectfully asked Samsung service center for a cash credit toward a new appliance which they refused.

Defective 75" $4,000 OLED purchased 4 months ago , uncoordinated repair setup, communication between Samsung and Repair Company cost me time and money. Panel was suppose to come from New Jersey then changed to California, delayed repair further. The new Panel used to repair TV was installed and Service Techs claimed they tested it twice.

After I paid to have it remounted and turned it on the new screen was also defective, when calling in for 2nd repair I was bounced back and forth between Personal and Business units 4 times totaling almost 4 hours straight on phone. They kept telling me I had a business account.

Service Center call clarity and English were horrible. Managers in Call Center were like Robots, completely unsympathetic and compassionless. I requested to just replace TV and…

from wal mart... com PLEASE GET somebody THAT CAN...... they said they could not fix it,ok then they said they would send a new one, that did not happen, ok then they said they would send a refund, they are not making good on anything they say, i dont understand why this is so difficult.…

Dear bad service team, Your service and your responsibility very less only selling product and service providing is very poor Your product purchase for Feb-20 month and still install pending who are install washing machine. Address -Lakhimpur Kheri Pin code 262701 Mo. 9730460652

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Tried calling tech support the tech that should have been helping me was very rude and short with me and told me that the issue wasn't her problem and hung up on me before I even got to tell her what the actual issue was. I call again a second time and get the same person before I even get anything out she cuts me off and laughs and goes "oh you again what's the chances" then

hung up immediately again this is completely unacceptable SO i call a third time and ask for a supervisor or manager I get connected to one and he pretty much tells me there's nothing he can do about the way I was treated didn't even apologize and then hung up too is this how samsung trains it's employees to treat people I've already sent a complaint to the BBB and another organizations

I called about my tv about a month ago. I have had a repair man here twice . 1st time he had no parts 2nd time he was here for 4 hrs. the tv still does not work. I was then told I would get a store credit to get another tv.

but the guys at your service department keep putting me off. I'm am so tired of this. I have a Samsung refrigerator, washer dryer and a Samsung phone. I WILL NOT BUY Another Samsung product again if this is how your company treats customers!!!

I recently called Samsung repair because one of our phones broke after being dropped. It has been fixed and is on it's way back. The problem is that when I checked my UPS app to find out the estimated delivery, I noticed a notification within the app about 30% off for first responders.

I clicked on the notification and saw that first responders also were able to get a free repair of their phone. I called Samsung to see if I could get that deal since my husband is in Law Enforcement. I was told it was too late since the order and repair was finished.

If you are going to have a special, such as this one, then customer service should let the customer know it is available, otherwise why even have it. Unless it's to make the company appear caring without actually having to do anything.

We…

Purchased a samsung 43 inch smart tv. Just as covd19 affected south Carolina my tv started to turn on and then off by itself. I could not get geek squad since the store was basically closed. I waited a few weeks and was able to get a tech to look at.

He had parts ordered and received but could not install due to Samsung could not give the okay on the weekend. Today may 13th the tech cam back got per mission and changed the circuit card. Ribbon cables to the new screen.

But when powered up the screen was shattered. There was NO indication on Theodore any damage. Now I have to wait again for another week or more. With all the parents had to replace and now another week why was my complete tv replaced with a NEW TV.

PITIFUL,I NEED MY WASHER DUETO THE FACT IM A NURSE DEALING WITH COVID I NEED TO WAS CLOTHES DAILY AND DONT HAVE THE TIME TO GO TO THE LAUNDERMAT -I AM DUE A PHONE CALL my number is 617-899-4174

just hope you don't have any issues with them. Their customer service staff if horrible, possibly the worst I have ever dealt with and I have years of retail experience. In three calls I have been "getting transferred then instead have gotten hung up on.

The people that I did speak to had "broken English" at best and were unable to communicate the issues I was having then transferred me to a dead line. If Samsung has another customer complaint phone number I would sure like to know what that is...

I ordered a 55" TV for a new home I'm moving to in 10 days. I asked first if I could delay shipping to the new address (which is unoccupied) until my move and was assured that it was possible by using FedEx's "manage delivery" feature to delay delivery.

However, when I received the FedEx tracking number and attempted to delay delivery, FedEx told me that Samsung had restricted my ability to make delivery changes. I called Samsung to find out that they did, indeed, do that because someone has to be there to sign for the delivery of an expensive TV.

They didn't seem to care that no one lives at that address at this time. The only solution is to make FedEx deliver the item (and try 3 x) before returning it to Samsung, which will refund my money and I can start the entire process over again…

There is absolutely no supervisors to help. Customer service pawns off to each department. It's very convoluted and disorganized.

I purchased a refrigerator and a microwave from Brandsmart at the time the sale rep told me that the were running a promotion "Spring for something new", I was told that my purchase qualifies. I also made a third purchase (stove)at Best Buy.

After applying for the promotion I was told that the receipt that i provided does not show two Samsung products. I called your company and was advised by one of your sales reps that this was an error and I will be getting $100 for the purchase of refrigerator and the microwave.

After some time went by and I have not received the $100 I called your company a second time and at this time I was advised that the microwave does not qualify. I am a loyal Samsung Customer I have never owned any other appliance, phone etc.

I a disappointed that there was no…

On the evening March 26th 2020 I lost my SIM card tray. The following is what happened when I had exhausted all avenues and approached Samsung to get a replacement. And just as a backdrop this is during the current global health crisis on a weekend where the Government is seriously considering a lock down and rumour has it it will occur Sat 28th March or Sunday 29th March. I am in high risk being 57 and face the possibility of lock-in with no means of effective communication.

But the rest of the experience, particularly as we are in the midst of a devastating virus, has been nothing short of disgusting. As you yourself noted the experience i had was not what Samsung expects, yet the same level of unfeeling, at times annoyance towards myself and my situation that i encountered with all…

I sent my cell phone via UPS to Samsung repair center on February 18, 2020. They never received it. After tracking the package, UPS admitted they lost my package and issued a claim to Samsung for it. I have been on the phone over 15 hours total with Samsung trying to resolve this issue.

UPS advises that I have to resolve this with Samsung since UPS has paid the claim to them. I have been told several various stories by Samsung. They asked for a bill of sale for the phone and I provided that.

I purchased the device originally on Amazon in October of 2019. The receipt for the purchase clearly states it was for a Samsung Galaxy S9 Active. So Samsung said that was perfect and I would receive a replacement in 15 business days.

That was over 25 business days ago. This last Friday April 3 they…

We ordered my son a phone for his birthday and it was supposed to be ordered by March 17th. We called and used the chat feature 3 times, my husband has spoken to 5 different people so far. They said it is back ordered, they didn't know when it would be in and we would just have to wait with no other details. This is completely unacceptable!!

SAMSUNG TOP LOAD WASHER WA50M7450aw

Was sold a fake sumsung a50s from a different shopp

Your Samsung dryer failed after only having it for one year. It started making a lot of screeching noises. Had it fixed so I thought but that was not the case. One and half years later the dryer started with the same screeching sounds. When I used it.

Ever time I used ,the machine made the loud screeching noises. The repair man replaced drum rolls because they were out of round, so he said. But that did not correct the problem. So I had to purchased a new dryer but not a Samsung.

I only owned the Samsung for a total of 3-4 years. How ugly is that your company makes a lousy product. I give you guys an " F" and no stars for the products made.

I porcher a refrigerator a year ago and from day1 a have a problem whit the ice makers it freezes all over the please and in hone moment you stop to have water an ice into you defrost the fridge and now is not working complete the frozen parat is defrosted completely Ruin all the frozen stuff They I do for shopping Sunday all my meat I messed up

I purchased a dishwasher that lasted 2 days before throwing an error code. I called the service center and they advised they would contact me back with a repair date. 3 days later, they advised they would have to replace the unit.

I started that process and after a week was told it would have to be a refund only because Samsung did not have the model that I bought on 01/31/20. Home Depot later advised they could have it in stock on 03/13/20.

Samsung then offered to ship a replacement dishwasher to my home only to advise me the following day that a refund would be the only option. After sending in the documentation required for my refund I received another email advising my replacement would be shipped out and I would receive it on the 13th.

I sent emails to Samsung advising that they…

I have a Galaxy Watch which was purchased 18 months. Recently the battery ran out of charge and I could not reboot the watch. The watch was taken to Samsung's Carousel Store on Saturday, February 15, 2020. I was required to show proof of purchase which was provided.

The Store advised the watch will be availble to be picked up within 24-48 hours (Monday or Tuesday) and I would recieved SMS accordingly. By Tuesday I had not received any communications and contacted Samsung who advised I should be contaced shortly.

On Wednesday I received an email from Samsung requesting proof of ownership. I responded advising Samsung it was provided to them on Saturday but alos included a copy of ownership in the email. Telephoned Samsung on Thursday to obtain update and was advised the delay was due to…

Purchased a refrigerator from lowes,,,have had nothing but problems,,,,takes forever for Lowe's to take care of issues,,,door handle repeatedly loosens,,,and the inner deal on the large door keeps tearing,,,and it is only my husband and myself,,,and we are very careful!!! And after purchasing the extended warranty most things aren't covered, we are still told we have to wait extended periods of time for parts,,,,very unhappy customer!!

c. Samsung Complaints Department, The Brick, Better Business Bureau, CBC Marketplace, Various social media sites 14 February 2020 BUYER BEWARE Bought this Samsung refrigerator from 'The Brick', paid in full, waited over 2 weeks for delivery, had it only 2 weeks & it stopped working, spoiled all our frozen food & some perishables in the refrigerator part.

Contacted 'The Brick', said we had to contact Samsung. ) Finally they agreed to have a local appliance service business contact us. Local appliance dealer upon examining it determined it was the Compressor. Said he would order part. A week later appliance dealer phoned to say part would be in couple days.

Those couple days passed, we contacted repair…