Samsung

Hi. I brought a Samsung Refrigerator from Home Depot on 2019 , Nov 25th . But the panel board & Circuit board is not working & not making any Ice too. 00 . But when I brought I paid $1,900/- How I can treats this Samsung’s products ?

In less 15 months , I lost the credibility of Samsung company . I am attaching a the model # , Details & new work order invoice below . Can u please vdonthe needful action. Thank you .

I purchase a brand new Samsung dryer that came damage the heat of the dryer does not work. I call Samsung and they send a technician to fix the the dryer but unfortunately it did not get fix the dryer have the same issue does not dry.

Samsung decide to give me a E-coupon for refund of the damage dryer . The same day i decide to use the E-coupon some one from Samsung call me to offer me a 40% off when i purchase any item but i will have to wait 4 day to get the 40% off and they will call me to give me the discount.

A week pass and i was waiting for the call to get the discount. The next week i call to see why they have not call me to give me the discount and no one had a answer . I decide to purchase the item with no discount .

com and put the item in the cart and go to the checkout to…

Brought a new 55” Samsung Q80A TV home on 21 June. Didn't get blue screen and prompts when it was plugged in. Called Samsung support and after 1 1/2 hrs it was determined that I needed a service call. (Didn't take it back to Best Buy because store that was 1 1/2 hrs away).

Service appointment was set for 29June. On 28 June was told that Samsung would replace TV rather than service it in-home. Then on 30 June was told that Samsung would refund the purchase price. Spent the next 30 days making numerous calls to Samsung Care being misinformed about what I needed to do to get my refund.

All in all a horrible experience. 58. 58. I believe that the people I spoke with genuinely wanted to help but were just incapable.

I bought a new fridge. When it was delivered, one of the delivery guys became belligerent, yelled, screamed and cursed me out. I felt threatened and thought i would have to defend myself physically. The fridge was not set up correctly and it was damaged. I was offered 300$ for the damaged door and the damage that was done to my house. But, i told them i wanted the door replaced, the amount went down to 150$. What an insult.

I have called several times and told them what happened several times. Every time I call back for an update and give them the ticket numbers they gave me, I'm told that number can't be found and does not work and have to tell my story all over again.

I have spoken to 4 different people and can't seem to get any answers. I need service to come out and fix my fridge and…

Purchased a QLED 80 TV and HW Q60T/ZA soundbar as a bundle at Bestbuy in Feb. In July the soundbar had issues, Samsung had me ship it to NJ on July 9th. They could not repair it and told me I would recieve a new on, the next model up.

Never got any confirmation email and never heard from them again. I called today and they told me they didn't have any soundbars in stock and I needed to send them my proof of sale reciept. I sent the reciept and a statement from Bestbuy indicating the current price.

The case manager said he would give me what I paid for it which was almost $200 less than what it is going to cost me to buy it now ( when I purchased it it was on sale and got the bundle discount). So, they think I should take the money and go buy something less than what I had originally…

This company has been giving me the run around since July 1st. My Active 2 watch broke and they had me send it into them to be fixed. They were not able to fix it. I have now called 1800 Samsung at least 12 times and had at least 5 different ticket numbers that they keep on changing.

There isn't one person that knows what it going on. I have spoken with case management several times and two supervisors from case management. I still have not received my refund/compensation for my watch. This is the most unprofessional/disorganized business I have ever had to deal with.

I will NEVER buy another item from Samsung again!!! I will also be reporting them to the BBB and Department of Consumer Affairs. They have been giving me the run around for over a month!!! I'm disgusted!!!

I just wanted to tell you how disappointed I am that you decided to sell me a $1200 phone that doesn't come with a charger! Seriously? All I got was a cord that is not compatible with any of the 100 Samsung chargers I've accumulated over that past 10 years buying your products! Not cool!

For $1200 I should have gotten a charger and a set of ear buds! My whole family switched to iphones but I stayed loyal to the Samsung galaxy! Been rocking them since 5! Please do your customers better and throw the charger in the box! Thank you!

I bought a Samsung washer Jin April2018 and after several calls-no one wants to work on these as they r JUNK!Repairman from Sears(where I bought this) came out and it would cost $380 more for labor and part.This is ridiculous!!!I chose to buy a new washer vs the high repair cost and am praying my Samsung dryer does better?!Word of mouth will continue to get around and I will never buy a Samsung again!JUNK!!!!

Purchased a new TV 8 months ago and now it's broken... service so far has taken 3 weeks. I shouldn't have to keep a TV that broke within 8 months.

All Agreed they had never experienced This type of problem. I found someone at a higher level at Samsung, who sent two Technicians from Barrett's. after about 25 minutes the person on the phone said nothing wrong with tv even though the technicians were sweating and my air Condishen was running.

vent is One and a half feet from the right side Of the tv. My tv manual says tv should not exceed 104 degrees.

AT&T SAMSUNG CELL PHONE A71 5G BATTERY. MY BATTERY WAS DAMAGE FROM HAVING CANCER AND HAVING MY PHONE IN MY BACK POCKET. I HAVE THE RUNS 9 TO 10 TIMES A DAY. I CONTACTED SAMSUNG DIRECTLY AS WELL AS J& J INTERNATIONAL BOTH SAID THEY DO NOT HAVE THE BATTERY.

THE PHONE IS ONE YEAR OLD AND OUT OD WARRANTY. 00 FOR THIS PHONE AND I AM RETIRED WITH A FIXED INCOME. PLEAS HELP

I bought a 70 inch tv in April 2021 all of a sudden my TV won't turn on, I have tried new cords etc but still nothing. I called Samsung they set up the repair company 2 week's ago, the repair company called and asked what was going on, I told them and they were going to order the parts.

I hadn't heard anything so I called today and they canceled the service call because they are booked. I didn't even receive a email telling me they canceled it. So now they offered me a refund of $692 when I paid $779.

99 on their website the same tv I have is more then $692 so now I have to come up with more money to replace my tv. But they will send someone out to pick up the tv but they don't have anyone to come fix it??? Makes sense, not. I'm beyond pissed.

very unhappy with the stove and microwave. after 2 1/2 years the microwave stopped working . Now we need to purchase a new microwave.. It will not be a Samsung. Never will buy another Samsung product. I will inform others of our dissatisfaction.

We have a Samsung Washing Machine at my parents house (Mr R P Chitkara) whose address is House No. 85, Sector-14, Sonepat, Haryana, Pin code- 131001, India. The fully automatic washing machine (Model WA82V4GEC/XTL) was working very fine, unless they suffered a power outage and a low voltage problem where the machine was damaged.

We raised an online customer complaint and a technician by the name of Vaneet, Mobile No. 82955 85105 attended the complaint as per my complaint logged with Samsung. This person had visited our home and has done some repairs, however the machine is not fully repaired as the main panel is damaged.

This person had taken some advance from us and he promised to get the panel from Samsung in next few days.

However it has been more than 2 months and the panel has…

To whom this may concern,

I have filed three claims on my Samsung refrigerator, model number RS27T5200, S/N 0B2G4BAN402272E. The issue we are having with our refrigerator is; the ice maker not making enough ice for just daily use for me and my wife. We have to go out to buy ice when we have guests. The ice maker has been reset three times and it only makes very little ice. The other issue we are having is; on the refrigerator side of the unit, all of the food that is placed in the back of the unit freezes. We have had to throw out a lot of food items due to them freezing. We have followed the trouble shooting directions given by the service center to fix the issue, and nothing has worked. We called again this morning and did not have a very good experience with the service rep. The…

I am truly disappoint in the tech support I received from over 7 different personal within a 24 hr period. It started with me being unable to retrieve messages from voice mail. stopped the process. I phone Spectrum to see if I could get some help.

They couldn't and gave me a number to reach Samsung tech. Around 3:43 Jul 9, 2021 I explained to tech the problem I was experiencing. He wanted to go inside my phone using Smart Tutor and backing up my files.

After several attempts the tech was unable to resolve the problem. He wanted to research and get back with me within a couple hours. kept getting message Samsung had timed out with too many emails/attempts. He then forwarded me to another tech which still couldn't clean the problem.

It then was suggest I go to a Samsung Service Center.…

Purchased Samsung 4k un55nu6900 Oct/ 18. Sound died summer of 2019. Sound died again a few months later. Now the picture has dark areas on both sided ,about 20 %on each side. Called Samsung, they would do nothing .I was escalated to their Executive customer relations department and after waiting day for a response i was told they would do NOTHING. This TV is garbage, its 21/2 years old and is headed to the landfill.

Samsung make a lot of products and our family will NEVER purchase another

Just purchased a new Samsung clothes washer. Model Number WA50R5200AW.

The problem is that it has a low frequency harmonics issue. When it is operating it makes a low frequency beat that is very similar to what you feel when there is a car several cars away with very powerful bass. It goes through you and is very annoying. in fact, it almost makes me nauseous because of the frequency and pulsations.

Imagine someone outside your home with a stereo system in their car that is able to vibrate you. That's what it is like except it is more drawn out and the pulses are longer in duration.

Not sure if this is a unique issue with this washer or if they all do it but I need to contact Samsung because every wash cycle leaves me with a slight headache and nausea. Never had a washer that did this…

I am extremely disappointed with my Samsung refrigerator (Model No. RF263TEAESR) which I purchased at Lowe's in January 2019. The ice maker started freezing up after only 18 months. We have to use a hairdryer to melt the ice about every 3 weeks.

I saw online where many, many people have complained about this issue, but yet you will not do a recall.

Also, the main freezer has been freezing up for the last several months. The setting is where the booklet says and it continues to freeze. I am sick and tired of having to take everything out of the freezer in order to clean out the ice and wiping everything off before putting it back. It's exhausting!

I will not pay for a technician to come to my house to check it out and then it only works for a short time or doesn't work at all, according…

74$ US to Samsung to repair my note 20 ultra screen.

Also got the Samsung Care Plus. It's been over a week and now Samsung states I didn't make the full payment to repair my phone which I have my ticket number and bank statement to prove my payment. I've only had Samsung phones and I think this is the last of it.

I am a loyal customer for Samsung with all new models of your 65" Smart tv, Galaxy 21 phone.

I purchased an accessory bluetooth keyboard for ease with the smart tv and typing on the S21 phones small keyboard.

Exactly 1 yr and 6 days after the warranty the unit was defective.

I returned the defective unit to Samsung with your UPS return shipping label on 6/8/21, received on July 9, 2021 at 1:18p confirmation e mail. At 1:23P I get another e mail stating they are returning the defective unit UNREAIRED. I call Samsung and the supervisor at Care Management cancels the return since she processed an exchange, which never happened. Since then you have my unit, no one knows where my property is located to even return my defective unit to me.

Numerous tkt #'s, numerous texts from Samsung and e…

I got all my kitchen appliances from Samsung about 6 years ago. My stove model # NX58H9500WS has knobs that are poorly made. They are made out of plastic therefore they break very easily. I have had to replace them 3 times already.

They are very expensive and not worth replacing them especially being that they break so often. If I add up the cost that I have to keep paying for these knobs I might as well get a new stove. I feel that since this was an expensive stove and the knobs are made so poorly Samsung should make them out of steel or some sort of metal and they should either replace them at no cost or at a much cheaper cost.

The replacement knobs are over $100. At the end of the day you are all customers just like me and I know you would not be happy to be in this situation. I hope…

I purchased a z-flip Samsung phone a whole back, the phone stated cracking at the place it folds, I talked to sprint, the carrier with whom I have my phone with, send the phone in, they charged my insurance even when it wasn't my fault for what happened to the product and they replaced it with another one, same style, the Z-flip.

I received the new Z-Flip and in couple of months it did same thing, cracked at the folding . I talked to Samsung customer service and they told me to send the phone to them for a repair. They opened a ticket and send me a box to mail it in.

I erased all on the phone per their instructions, received the box and mailed the phone on June 10 2021, via Fed ex. I called last week to see the status of my phone and was told that the ticket was canceled , and today I…

Purchased a Samsung S7 tablet on 05/21. Now, for at least a week the screen goes black and it shuts down. It happens very frequently an when it does come back all the info I've been working on is gone.

Sometimes this will happen up to 10 or 12 times in a row or stay off for a day or more. My tablet is about useless! I spent over 2 hours on the phone with customer service. Their idea of a fix is for me to mail my S7 to them to be repaired.

) would be open to theft. The rep's could not guarentee my informations safety! , would be lost. Asked for a tablet to be sent to me so I could down load my data to it clean thr broken one and send the broken one to them. No go. 00 paper weight!

I purchased a Samsung soundbar it didn't work I shipped it out had it repaired and it still doesn't work also I bought a 55" television that the pitcher's gone and I don't know what to do Please help me

Our new phones broke after only 5 moths. Both my phone and my husbands. After not having them for a month, they both went to Texas for repair. My husbands phone came back to us, it still doesn’t work. They did not repair it.

They have lost my phone. We are elderly, many medical problems. We need our phones! This has been the worst customer service we’ve ever had. We are not being helped at all. Samsung is horrible, I’ll get the word out!

I will never buy a Samsung product ever again They don’t know what they are doing on the phone I called them about my Refrigerator they give me a e-coupon that you can’t use just on line I order a refrigerator but they don’t deliver in my area so I am out of a refrigerator DO NOT BUY FROM SAMSUNG !!!!!!!!!!

Samsung refrigerator bought back in 2017 and complained multiple times rf28jbedbsg french door fridge and ice maker kept freezing up and had to buy a separate ice machine. Please include us in the lawsuit Teresa and Kevin mills 2235 Cannon Bottom Rd Belton, SC 29627

Purchased a Ac,after 2months not working.Need replacement. Due to this suffering from hit and hampering work.

I purchased a samsung galaxy a20 cell phone over a year ago. The device has a proximity sensor to keep the settings from changing when using the phone. It didnt work. While on the phone i had complete apps uninstall calls being made while phone was in my pocket or case.

The phone has a trusted location setting to keep it unlocked when in your trusted location mine being my home. It has not worked. About 1 out of 30 times it might work. Samsung is near impossible to get support from.

When you do get the right dept in my case the issues were not solved. Google chrome will not update nor has it for over a year. I schedule apts for support but only 1 time have they contacted me. I trued text support.

Two days i send a text receive text asking my name then nothing. I sat 2 hours yesterday…

Our new Samsung TV has never worked properly. Samsung has looked at it and even sent it and the soundbar to be looked at this causing Amazon to decline refunding it because Samsung held it past my 30 days!. 12, 12 customer support calls and one home service and it still sits there.

Samsungs repair tech stated it looked like I was sold a refurbished TV. Google not Samsung continually avoids this. 63 years old and this is the most bizzare situation. Working for one of the three major news networks I will remove both off our vendors list and we will no longer buy from them in my specific area. BUYER BEWARE!

Avoid these companies for your sanity

I purchased a Samsung Side by Side refrigerator at Home Depot at the end of February 2021. Two (2) months later it developed a very loud and intense clicking noise which created a concern about leaving it on for fear of an electrical fire.

Home Depot naturally deflected this to Samsung under their general warranty. After fumbling through two customer service assistants with less than a command of the English language, I was finally able to get some service scheduled. Although somewhat timely for a service call, the visiting tech changed out the mother board and replaced ice maker component and additionally damaged the interior liner of the freezer in the process.

In spite of the lengthy effort, once plugged back in, the original noise continued. The Tech departed with the intent of having…

My mobile some functions not working so request for replacement. No one bothered to reply me

Customer service does not support its product by providing technician support. They do not follow up and lie about doing so. The reps are condescending and disrespectful and refuse to provide a supervisor.

The condenser fan was replaced twice and is acting up again, the water line freezes up and doesn’t dispense water, the ice maker is frozen the door shut and won’t dispense ice! I’m seeing this as a defect in the product and so many other people having the same issue!! This makes me really sad after all the money I spent in this appliance!

On may 13, 2021 I purchased a Samsung Gapacy S20 Fe and received it on Friday last Week... Then decided over the weekend it wasn't the phone for me...I was going to order the Z flip instead but they were not in stock. I got the return authorization from them along with the shipping lable, I returned it on Monday.. I had the phone for 3 days.

On Wednesday I received An email stating they received my return and would process the refund in so 4-10 business days.

On Friday I received another email stating The refund would not take place because it was "unsent" and they would send it back..

I spoke to CS via phone, and I received another updated email stating the same thing today about no refund because item was unsent. I checked both with fed x to verify item was delivered they confirm yes…

Dear Samsung Team,

I would like to express my concern and disappointment for an experience that I went through after a purchase I made from one of the stores of Samsung Egypt. The After Sales and Customer Service were of no help to me and has only added to my dissatisfaction. To clarify, a couple of months ago on 6th of November 2020, I purchased a washing machine from Samsung Egypt with the intent to have it installed later as the renovations that I’m having in my house is not complete. Sharing my concern about when the warranty period starts the salesperson confirmed that it starts, with a period of a month, when someone from the installation team comes in for installation.

On the 1st of April 2021 I called Samsung for them to send someone for installing the machine. However, after two…

I purchased a note 20 on april16,2021. Two days after said purchase the spen quit working. Two days after that the battery will only charge to 50%, and only past an hour. Then yesterday the sim card went out. I've called every day for two weeks.

Have requested supervisors, and am always given an excuse. Then when I talk to customer support. I get blown off, hung up on, and sometimes the representative will just sit there and say or do nothing! But, constantly telling me to do their job for them.

What's the point in customer service if one doesn't have the capability, or ability to perform such a job. com 817-353-3567

My name is Valicia Starks, I purchased a Samsung refrigerator and stove from Homedepot on 11/11/2015; with a five year warranty. I am thankful I purchased a five warranty: 1) icebuild up. 2) 1/23/2016 ice build 3) 1/28/2016 the same problem. 4) 6/8/2016the same problem.

5) 7/7/2017 the same problem. 6) 7/25/2018 the same problem. 7) 7/30/2018, 8/3/2018, and 8/30/2018 Elite Appliance came to our home for all repairs. At that time I requested a new refrigerator. During that time, my oven became a hazardous Appliance, which led me to call our gas company, who then called the fire department.

I was told not to use my brand new Appliance, due to the gas output.

On January 01 2018, I bought Samsung Energy Star Refrigerator Item# 854-0474F / Model # RF25HMEDBSG/AA at the JCPenney Store in Killeen, TX. Unfortunately your product has not performed well because the Ice maker is frozen constantly, about four time a year.

I am very disappointed and frustrated because is very expensive product, to resolve the problem I would like some kind of adjustment for the cost of the item your company has to do something. I look forward to you reply and a resolution to the Samsung Item Problem. Sincerely Liz Tolbert

I ordered a Samsung Galaxy 21 and I wasn't happy with it I was approved the return and the manager or supervisor wrote a note that I could get a phone before I had to send this one back but I'm having problems I've been on the phone for 2 days and nobody seems to know what they're doing I need help or either I'm giving all the stuff I've done ordered from Samsung back and

I'm going to put a bad review because this isn't fair I shouldn't have to do without a phone just because I didn't like the first one as soon as I get the phone I will send this back please help

I am so saddened by the service I received. I love my Samsung tv and watch. But unfortunately the horrible service I received with my Samsung phones, Yes 2 phones, Has ruined my love for Samsung. I gave up after two Samsung note 20’s and switched that phone to an iPhone.

Because of my love for my watch we tried to keep the Samsung 20+5G. And boy was that a mistake. It has had issues since day 1 and now after 8 months of trying to get it to work right I am paying my extended warranty to send me a replacement because Samsung, even with the notes in my account refuses to fix it unless I pay $600.

When I asked for someone else to speak to there was no one higher. When I asked where I could make a complaint they said there wasn’t anywhere to make a complaint. Really, nowhere. Spent over…

My problem is with the Samsung French door fridge. It leaks water Into the drawers and also leaks out onto the floor. it also doesn't hold the temp at what it is set consistently getting up to 45 or 50.

I keep insulin in one of the drawers & twice had to throw them out because they go bad at the higher Temps. I also lived with a non working ice dispenser for years. I had it fixed once & the tech told me this was a common problem & would happen again.

When it did, I could not pay several hundreds of dollars again so I didn't fix it. Then I learned this was a defect in design & Samsung would fix it if I called them. I did and they did.

I was so fixated on the ice dispenser, though, That I did not mention that 2 Them so that they would include it on the ticket. However, when the technician…

In summary Samsung technical support team has deemed my range unrepairable, ticket # 4158698234. The range is under warranty. The offer your executive customer service member made was for the purchase price plus applicable tax. My issue with this is that I purchased over $7000 in Samsung appliances at a single time; therefore was provided a product rebate per appliance.

The offer made was for $1520 plus tax. 89. The original invoice from the retailer shows this amount. I believe this is fair as I will have to pay delivery on my new range, approximately $100, as well as losing out on the range extended warranty I purchased.

My request is not unreasonable as I am not asking for anything more than I feel entitled to in order to replace my range with the same comparable unit. I have been…

Bought 55 inch two yrs ago and picture is going. Sad

We placed an order for service # 4158744913 on our dishwasher on 4/8/21 and were charged $278.30 before we scheduled the appointment. Today 4/9 we cancelled the appointment and were told the credit to our Visa would not be returned?

I bought a Samsung oven less than a yr ago and they won't honor the warranty. Tech came out and stated he could not determine the issue but Samsung still will not repair/ replace!

audio problems. Sent someone out to check. Told there is nothing they can do. Have shown them video of the problem, they agree there is the problem and can do nothing to help.

I have purchased a TV set 55 inch LCD ultra curved on MAY 13-2020, unfortunately on 03/2021 as sudden appearance of black shading on the screen occurred. Upon communicating the maintenance service in Egypt, their response was as follows: -They set a maintenance visit on 18/03/2021 to check the defect on the screen.

- Then they requested me to send them a video for the defect. - Then they informed me that the maintenance visit is canceled since they assume that the defect appears to be form my usage, and it requires a complete change in the panel.

- I contacted them again on 25/03/2021, to proceed in changing the panel and confirmed with them the mentioned cost of this change. - They set another maintenance date for completing this action on 27/03/2021. - Unfortunately, no one showed on…

If i could give a 0 for the rating i would. I purchased a Samsung Note 10+. I purchased April 2020. And my samsung not to much later. I had to send them both to be repaired. The watch has a crack on the back and the phone wont turn on.

They sent me back the watch and did not fix it. I have insurance on both. Never asked me about what I want to do with the watch . Just sent it back to me broken and not able to use will not work. Bad very bad service.

But what more disturbing is I never got my Note 10+ plus back. They lost it and decided not to tell me, never. Till I called 5x. I paid alot of money for these items and was going to trade my note 10+ for the newest note.

I think I may just call a lawyer. I lost alot of business without my work. I am very very upset with the service or…