Samsung

I bought a Samsung Ao2 phone from Metro Pcs. it scrolled and typed all on its own. Metro would not help and told me to consult Samsung. So I did. I was told the phone is in warranty and to ship it and they will gladly repair it.

I NEVER EVEN USED THE THE PHONE. SO ANY DAMAGE IS A LIE. AS SOON AS I REALIZED IT WAS USELESS TO USE I PUT IT BACK IN ITS BOX. I RECENTLY DECIDED TO SEE WHAT COULD BE DONE AND THATS WHEN THIS FIASCO STARTED.

FOR 85 DOLLARS I COUKD BUY A NEW PHONE. HOW DARE YOUR COMPANY DO THIS TO PEOPLE. ITS YOUR JUNK, FIX IT. AND I WILL TELL EVERYONE THIS STORY. GARBAGE PEOPLE GARBAGE PRODUCT!!

I've been begging staff to assist me to get into my Samsung account. My number changed so 2step verification isn't working. No help after speaking to 3 different staff members.

I have never been as livid as I am today. Last month I bought 2 new stoves. I plugged them in. after I wiped them down , as per instructions I tried to turn on the oven. Guess what, they do not work. The stove top works but not the oven. I went back to the store I bought them from. They told me that I have to contact Samsung customer service because this is an on going problem with this model.

So I contacted customer service and what a nightmare. I spoke to the rudest, condescending manner. Trust me, I would love to use more explicit words. I was treated like I was some stupid, yes I did say stupid, woman who knows nothing about appliances. This is a man who should be fired. I would never try to get some one fired. This man ignored what I said, talked over me and when I requested to talk…

I purchased a Samsung S22 on 8/18/22 and the visual voicemail has not rebooted after one of Samsung's network updates, I have been to my carrier (Xfinity) who insists it is a glitch in your system. Have spent hours at Xfinity with them working through the various steps and they have determined it is a glitch in your system.

As a hearing impaired person who teaches and relies on my phone to communicate with other teachers in the buildings, I purchased this phone because of the of visual voice mail option and it worked for approximately three months when a Samsung update wiped out my Comcast Xfinity email and my visual voice mail. Xfinity store in my community was able to reset my email to my phone but has been unable to reinstate the visual voice mail. So as a hearing impaired teacher who…

Bought a Samsung washing machine from a local supplier with the understanding that if anything went wrong it was their shop that would sort it out but unfortunately this has not been the case!!! Told I had to contact Samsung Support when machine starting to malfunction after couple months.

Rang number given & finally got to speak with lady who had very little English but after an hour she told me I would be contacted shortly. Months later I’m no further on have never had a more frustrating experience with a company in my life.

When I finally get through to personnel with poor grasp of English language I’m given endless tasks to preform on machine & then cut off without any response & have to start all over again. At my wits end!!! I will never buy anything from Samsung ever again.

I…

Need a phone wiped. None of the authorized Samsung dealers know how to wipe a phone.

I’ve owned Samsung TVs for years. Brought a new one a year and a half ago. The picture went out today and then the sound. Called for support. He was horrible . I had to keep repeating the spelling of my name and model number.

He never trouble shoot anything . Told me to either fine someone local or buy a new tv. I asked to stay on the line so I could do the survey and was cut off. I will never buy another product again.

So very disappointed and until today you had me as a customer for life Annette Goehring 260-804-6153

I would have given less than a 1 if I could.

I will Never buy a Samsung product ever again!

I purchased a new phone for my disabled son for his birthday. The phone worked for almost two weeks then locked up. I called to have the phone unlocked several times and the technicians said they couldn’t help for one reason or another. They finally sent another phone after several phone calls and hours on the phone just for them to say they couldn’t activate that phone. Now we had two dead phones. When I called again, they said another phone was on the way in apx 10 days. We waited, a phone never came. I called again just to go through all the factory resets with the original phone. Nothing worked to unlock it. They said nothing they could do and we weren’t eligible for a refund cuz we’re over…

Called Samsung (8007267864) on January 5,2023 for help with Samsung TV. Person that tried to 'help' me was rude and abusive when I did not understand what he meant when he wanted me to open g something. Sigh. I stumbled along and after hanging up managed to fix the problem myself in spite of what I was told.

I opened up settings, tv size and fixed it! Tech told me problem was cable box and it was not. I did not appreciate his condescending abusive manner.

Samsung has the absolute worst customer service in the world! I have gotten nothing but a run around from this company for a month.Each department has no idea what the other is doing! Absolute shit company.The appliances came with brand new condo I bought .I would have no t bought the condo if I knew had bad the appliances were beforehand!

If I can rate 0 stars I will. I was advised on Samsung website to purchase a refrigerator filter that was not the correct part for my appliance. I wasted my coupon codes that discounted my parts to 2 cents.

I have called and spent 3 hours with Samsung support and e commerce. I spoke with over 8 people. One was a supervisor and one a manager. The manager failed to solve the issue so without warning transferred me back to technical support.

I asked to be sent back to the manager. The subordinate stated that I already spoke with her and that I am unable to speak with the manager. I am so angry. I am wondering what they are doing in the Philippines and what kind of customer service this is.

I wasted my time and money. This is terrible. This seriously makes me not want to touch another…

Hi, We have been on the phone for hours with Samsung representative about my z fold 3. It had been cracking for a week and the crease of the phone turned black. They are telling me it was physical damage.

There is a class action law suit in New York for the same problem I am having. I am from Iowa and we contacted our senator here in Iowa and he's in the phone with nightly news. I have read all the claims that people are having the same issues as I am having and Samsung won't honor their year warranty.

I spent $1,800 on this phone and it should last longer then 9 months. My name is Amy Hirschfeld and been buying Samsung products for years.

For nearly 2 weeks I have been trying to obtain a Shipping label so that I can return a defective Samsung product for service. I have spoken to 3 different support staff on 3 separate occasions in a futile attempt to arrange the receipt of this Label.

I have been promised an email containing the label on all 3 occasions. On the last communication I was asked to hang up because she needed to check on something before emailing me and she would call me back in 15 minutes.

Needless to say I never heard from her again. My Samsung account number is 390445 and the JOB O/N is 4362478029 I have spent 3 hours on the phone to support staff in the last fortnight trying to arrange a shipping label.

This is unbelievable for such a menial task. I have never, ever experienced such poor customer service…

YOU Keep on sending a sign in but you dont send me a fucking code number at all .So how can I sign in??.......????

I have been charged on three different CCs for washer/dryers. I canceled one Samsung one LG(is also Samsung) I iam having difficulty getting refunded. I went with another horrible company Appliance Connection that does not offer anything like customer service.

I just want my money back.

Purchased a Samsung TV and Surround Sound almost a year ago. For the past five months the surround sound doesn't work!! Called customer service a dozen or more times and sent the unit in twice and it still doesn't work!!

I have 9 work order numbers from them??? Keep getting the spin that they are forwarding my problem to another department that will call me?? NEVER HAPPENS!! Can't get ahold of the company and the service techs say they have no numbers that I can call!!

I purchased a Samsung French door refrigerator four years ago and have had nothing but trouble with the icemaker. Luckily, we bought a warranty, and have had a service technician out here twice. The service we are getting from Samsung.

customer service is horrible and we’ve now been without the icemaker for two weeks. They were supposed to have an appliance company, contact us, but failed to do so twice. We are disgusted completely with Samsung!!!!!

I have always been Samsung's biggest fan however I have had my X flip 3 for 11 months, used for around 9 months to find while watching Netflix a black circle appear at the top of the screen with a green line down the middle, at the place the black spot is it has left a tiny pin hole - Strange? I agree!

As far as I can tell the pixels have gone wappy and burnt a hole through the screen. I sent the phone off to be basically told I caused the damage. This was very upsetting so I tried to raise a complaint to be told that would be a waste of time.

The person I spoke to told me my best option would be to contact ofcom to tell them I have been sold a phone via Tesco that's not fit for purpose? I also have to sell Samsung products and feel an integrity issue when doing so.

I have been unable…

I bought a brand new washer and dryer set and within a month it destroyed itself and a technician took 2 days to come out and look at it 2 days to get back to me about it and then it's gonna take another like 20 days for me to get a replacement how am I supposed to wash and dry my clothes.

And they don't offer anything for the fact that I have to go to a laundromat or take time off work for this to get fixed. I will never buy Samsung again.

In March of this year, I upgraded to the Samsung 21 FE. The phone App started saying camera failed almost immediately. I consulted with my service provider, who recommended numerous ways to troubleshoot the problem. None of these have worked, so, as a last resort, I tried a factory reset.

Well, that didn't work either. I called Samsung support, who then recommended all of the troubleshooting fixes I had already tried. When I told them none of them worked, they said to take it to their authorized service provider for repair, which I did.

After 8 hours, they confirmed that one of the cameras is defective and that I should call Samsung support back. When I did, I was told that I would have to mail my phone in to the service center to let their technicians repair it or determine that I could…

Bought a TV and didn't have it for 2years...and it's on it's way to the trash. I will make it everyone's business about your products.. I think it's ashamed to be putting out products that don't work properly..I will also be talking to a lawyer to see about a civil suit..you haven't heard the last of me...I will make sure your sales drop significantly..

On 04th Dec-22, I visited your Samsung Service centre as a few cracks appeared on my display.

After changing the display of my phone, My phone was not charging properly, then 2nd time when we inform to your service centre they just did some rework and tighten the connection (as informed to us by your service centre),

But after two day only again issue were seen in charging, then 3rd time when I contacted your service centre then they informed me that it's motherboard is not ok and I need to pay to replace its mother board. This is really shocking for me how my OK phone is now totally wasted. And your representative is demanding money for replacing MotherBoard,

Why should I pay for the issue created by your service centre?

Today again I received a call from Samsung Office and a new…

I am being harassed by one of your employees. As of this writing, I have had 19 orders "canceled" by this person. I have called numerous times in an attempt to locate an address to send legal correspondence, as I have plans to take this issue to court.

Later this morning, I will also be contacting the local media about any assistance they may be able to render in resolving this issue. Should you choose, you can reach me at 724 – 237 – 1301.

TO WHOM IT MAY CONCERN,

I'm Brian Morgan. I'm filing a Complaint against “Samsung for the "Lack of Customer Support they Fail to Provide to Their Customers". I purchased a “Samsung OLED TV” from “Military NEX Exchange Store” on Base in San Diego Ca. I'm a “Retired Navy Vet” and I do a lot of my shopping on base. I can't recall the date of purchase but I have to say around “September of 2022” I bought this TV.

Any way's I had the unit less than "Two Months” and the Unit stop working.

I Contacted “Samsung Customer Support” at the following “Number 1-800-SAMSUNG”. After waiting a very long time over the phone someone finally answer the call. The “Samsung Agent” was nice. The “Samsung Agent” “Asks how could I help you” and I told the “Samsung Agent” what had happened to my “Samsung 65" OLED…

Delivery of my Washer, Dryer and stacking kit has been rescheduled 4 times. My 1st Delivery date was scheduled for Nov 23, 2022. My 2nd Delivery date was rescheduled for Dec 13, 2022. My 3rd Delivery date was rescheduled for Dec 16, 2022.

My 4th Delivery date was rescheduled for 19, 2022. My 5th Delivery date is scheduled for December 21, 2022. I had to take time off work for all of these days. This is unacceptable customer service! Requested a refund and that will take another month or more based off their track record.

India support has run me around on my phone which developed a dead pixel after trade on my Fold3 in Oct. They maintain after IbreakUfix could complete a replacement screen I must mail to Samsung in Texas. Spent two and a half hours on 3 separate calls and then the texting began for 3 days.

They are useless, total run around. I finally said fine, if I must mail it I have to now buy a new phone and transfer data to new phone, change carriers to get the phone, get repair back and sell Fold4 at a loss and it's financed through Samsungs finance partner as I bought both phones direct.

No one can mail in a phone and be without. I own an insurance Brokerage. I cannot be without a phone. Need replacement. India support just sends me around in circles. Dead in the water as they won't send me a…

O star rating from me.I was told my dishwasher would be exchanged.This has been going on for 2 months.When they call me for to give me the exchange date they then say it's not under warranty.So this keeps happening. MY TICKET#4168794851 please Help Me.Thank Yiu!

I'm still waiting for my dishwasher exchange my phone number is 2162187785.I was told it would be exchanged for A new dishwasher.But instead of getting A date for the exchange I keep having my ticket get canceled.No reason Just keep getting the run around.

Net. Saamdhit ke liye mere phone me Net. Nhi chal ra ha

Samsung doesn’t honor Refunds

On November 24, 2023 I purchased a 65" Class S95B OLED 4K Smart TV from Samsung.Com’s First Responders Offer Program store website. Price includes $1000 instant savings - 36% off a (2022) TV that was priced at $2,799.99 on sale $1,799.99 Save of $1,000.000 They also offer 0 financing until the TV was paid off. As a member of ID Me I would receive a additional discount on this TV that would bring my total price to $1,492.99 Our TV was delivered on December 07, 2022 by Nippon Express my wife had to help the carrier bring the TV into the house just through the front door. The carrier dropped and ran. When I got home from work there was a hole in the bottom of the box apparently from a forklift. After unpacking the TV sure as behold the TV was damaged. My wife…

Samsung doesn’t honor Refunds

On November 24, 2023 I purchased a 65" Class S95B OLED 4K Smart TV from Samsung.Com’s First Responders Offer Program store website. Price includes $1000 instant savings - 36% off a (2022) TV that was priced at $2,799.99 on sale $1,799.99 Save of $1,000.000 They also offer 0 financing until the TV was paid off. As a member of ID Me I would receive a additional discount on this TV that would bring my total price to $1,492.99 Our TV was delivered on December 07, 2022 by Nippon Express my wife had to help the carrier bring the TV into the house just through the front door. The carrier dropped and ran. When I got home from work there was a hole in the bottom of the box apparently from a forklift. After unpacking the TV sure as behold the TV was damaged. My wife…

1 of the printers has been out of cartridges for the whole month and nothing is been done about it to date. My second one had a paper jam and was told we "deliberately" broke the printer. Up until I requested they come check their printer, after checking there's nothing wrong with it.

The company isn't taking my calls or responding to my emails. Up until I requested to cancel the contract,due to the sick service I'm getting. I am honestly not happy as is we sitting with a printer that isn't working.

In short I do not want to work with this company at all. Could you please try assist in either getting a better company using your brand or canceling my contract.

I have a Samsung oven just 3 years old. This October whilst baking a cake at 350 I smelled burning and saw that the broiler of the oven had come on and the temperature read 600 degrees - I tried to switch it off and couldn't. In the end I had to cut the power to the whole house to switch it off. This has happened 4 times since and I am now afraid to leave the kitchen whilst cooking in case the broiler suddenly comes on and and could cause the unit to burst into flames.

I have been called Samsung to let them know that this unit is dangerous and I need it replaced or have someone fix it - Apparently the part is hard to get (the control panel) and Samsung have left me high and dry with a dangerous appliance in the house - I am disgusted!

One of the worst experiences with Samsung Egypt agent. I bought the twin Cooling refrigerator model “RSG5KURS”, Serial number “D83043BD200023W” 9 years ago, and it was and still the most expensive type of Samsung they produce and the highest category, and now it has reached 60,000 EGP!!!!

And during this period, whether the warranty or periodic maintenance, is with the company and within their system, and the warranty is valid until now on the motor because it is (inverter) and has a warranty of 10 years.. On 27/11/2022 it started to fall and not freezing and I contacted the company and they sent the technician on 30/11/2022 and he did something on the screen to know the error and

it displayed the defect, according to his words, and he told me that this is a very simple thing, just a…

Unfortunately LG stopped making phones... mine finally broke after 3yrs of very rough use. Forced to buy another, I made the mistake of samsung! I WILL buy another brand now after less than 1month..?! S.! ONLY PROBLEMS

Can't book a repair. Called in 3 times and did a live chat. You get asked the same questions over and over. Haven't been able to use my machine in 6 weeks as it floods my kitchen. I've tried all the trouble shooting solutions and none work.... absolute disgraceful service.

The live chat took 40 mins just to log my damn address. It's clear they are talking to other customers at the same time.

I bought Samsung washer dryer from Home Depot. That is not works , I don’t want these products, really this is my last product from Samsung I will never ever bought anything from Samsung, poor service nobody listens you, it’s almost two months I spent money and Iam washed my clothes outside in laundry, technician came and see then again reschedule but not resolve the issue ,seriously poor service

We have been a loyal Samsung family for many years and decided to equip our new home and in-law guest home with all Samsung appliances and televisions. All units installed in OCT, we moved in NOV and washing machine tub stopped turning after 6 loads of laundry.

No service in Montana, so "accommodation" is a refund. so after our unit refund it will cost us an additional $794 for a new washer! This is unacceptable and Samsung staff could care less. The "Extra Care" and "Customer Care" staff are aloof at best, generally rude with a don't give a "S" about the customer.

Requested manager call back and missed their call with a message "this is a manager" - no name, no phone or notification of a call back, just another 48-hours before a call back. I will NEVER purchase a Samsung unit, will tell…

22, 2022. 1st. 28th. 8th. 1st since my old units have failed. RXO delivery says their truck is full. Can anyone help or is this normal Samsung service.

Horrible service stove heated up by itself and melted led light on hood then caught fire burning my cabinet I have been trying since first part of October to get resolved they just keep sending out different people to look. Horrible I will never buy anything with the Samsung name on it!!!

I bought a Samsung stove from home Depot which was delivered on 11/4/22. On 11/23 the stove got all scratched with deep scratches in the glass. This is a is manufactured default. Samsung would not do anything for me

Am buying Only one new battery waiting for 3 hrs ,no responsible,No staffs,all cutomers waiting for minimum 1 hrs for any complaint,

00 on my Samsung credit card your a terrible company and I will make sure no-one buys your products

My range motherboard is not good and a private repair supplier service my range because it happened the day BEFORE Thanksgiving. Leaving me with having to cook our families Thanksgiving dinner 2 hours away. Now, since Friday 11/25/2022, I have spoken to your call center staff at Dominican Republic 6 times and the Quick Center 3 times.

When I asked for a supervisor at the quick center during Monday's call, they hang up and closed the ticket. Although the range is under 5 years warranty for the motherboard, an agent told me that I can get the range repaired.

I submitted the work order that my technician gave me to avoid another technician. Now, the Quick Service Center told me that I had to pay for the technician and I could not just get the part that is needed to get my range working.…

Let me start off by saying that I love the Samsung products. I have had only Samsung cell phones since the Samsung Galaxy S III. For years I have told everyone I know that they need to have Samsung. I've told them that the Android operating system is better and more user friendly than IOS.

As well as I've told them that Samsung is the best Android of any other out there. I've actually convinced three people to upgrade from Apple to Samsung. They love it and will not be going back to Apple. I'm not telling you this for praise or for your appreciation....

rather I'm telling you this so you understand the love and appreciation I have for your products. Besides the phones I've also had two pairs of the Samsung buds, three tablets, three watches, and a Samsung chrome book. The chrome book is…

the worst customer service in the world my phone was supposed to be delivered on 28/11 and up to now I can not get any news from samsung australia

purchased stove NX60T8111SS on 10/7/20.

First knob broke on 2/21/21. unable to find at this time. Then three more cracked . Thanksgiving dinner was a sketchy situation using one knob and praying not to break it. These inferior made knobs should be recalled and replaced by SAMSUNG! No if,ands or buts.

I have attempted to explain this to Samsung . They only wish to sell u more inferior knobs. My frustration only leads me to buy a different Brand from now on. Now using needle nosed pliers to turn on oven . mostly grilling now.

I've purchased a Z fold 3 cell phone from Spectrum (carrier), and the screen has went out on it for the 4th time.....so I've had 4 Z fold 3 phones since Feb, March. Samsung don't want to fix this issue so I'm going higher until I get someone to help me. Only thing I wanna do is get the Galaxy S22 in an exchange cause this cell phone SUCKS!!!

This company has the worst customer care ever! I have to keep calling to get an update on my replacement for the dishwasher that they installed that wasn’t even working. Once they finally confirmed the replacement (which took 5 calls and multiple transfers and requesting a manager, then they finally confirmed it).

Now I am having an issue having it delivered and it took 2 months since the replacement was confirmed!!!! When I call, they keep transferring me more than 6 times each call and then I keep waiting then they send me to the survey and they hang up!

I got an email as well confirming my address for the delivery and they never answered back after 2 weeks!!! Terrible terrible customer service.

My One Connect for my Samsung TV QN75QN800AFXZA is need of a back up. I have called J&J (800 627 4368). They did not have inventory and directed me to call Samsung 855 726 8721 which intern told me call Home Electronic at 800 726 7864. None of the calls were fruitful. I spent the morning on the phone with Samsung. The reason I need a back up is that I purchase the Curve model,UN65HU9000, sometime back. When the One Connect was not functional and I tried to replace it;I was told that Samsung stop making that type One Connect. Therefore I was on the hook for an expensive TV and could not get replacement part. To avoid Samsung stop production of the BN96-52966A, I would like to order now. Pls let me know how to do this and or a possible substitute.

Thank You, William Smith