Samsung

00 dollars, it is incredibly upsetting that both these companies would not take responsibility for the way they do business and victimize the consumer. My story is I purchased a phone directly through Samsung, the phone was shipped to by their shipping partner FedEx, on Nov.

15th, FedEx sent me notification that my package has been delivered, there was no package at my front door (there is a security camera that did not capture anyone coming to my door at the said time of delivery). I contacted Samsung and FedEx and explained my package was not delivered, Samsung customer serviced requested a police report be made indicating package was stolen, I advised package was not stolen is was misdelivered by their shipping partner FedEx and

that proof can be show in the form of a photo the…

in Juky of 22. It has been the worst purchase I have ever made as a Samsung user 30 yrs. had no use of it for 6 months, having returned to the purchase place three times for help. it is not in my control.

It says I live in Orlando with a Linux phone. Truly a crazy and upsetting experience all the way. Iphone. Too much money spent for such atrocious experiences. Yes, I worked on things with several calls to Samsung. Amazingly, CS tried to help. Ellen Callnan

I have been trying to buy a 85 inch 4k neo qled tv for 6 days on 36 months credit, no interest payments $66 monthly. I cannot get a finance link to buy. This place has the worst setup to buy something.

I'm a 100 % disabled Vietnam Vet and this last 6 days have been my worst.

Body flip for phone within 12 days of having it hinges defected causing the screen to peel off one sent to Samsung they said they did not cover that under manufacture warranty and made some bullshit up about it had a scratch or something on it which I did not it was reviewed by two AT&T employees to verify

My z4 flip only 2 months old the screen split and broke u can clearly see it's where it folds that the screen broke. The authorised samsung dealer has assessed the phone and r saying that the phone has a couple of scratches on the back that weren't there when I dropped the phone off they r clearly bias with Samsung to rip people off that r trying to claim repairs under warranty. The screen broke through a fault with the design of the screen and I want it repaired under warranty pls

Samsung's has to have the worst repair service ever. Samsung puts out a software update that brickd my phone. Now the phone is a worthless piece of trash. Their answer? Spend $400 and buy a new one. Time to take these morons to court and set the straight.

I bought a Samsung phone (Galaxy A33). A representative in Samsung Bahrain called (Calender) called trying to convince me that the phone is not very hot and the battery drain is OK.. my experience with Samsung was different with all previous and even my other new phone. I felt the product faulty, slow and convenient with its current battery situation.

The agent in Bahrain tries not professional in the way he talk and the depth of understanding the problem.

Mohamed

Previously absolute loyal Samsung customer. Bought the Zflip in rose gold for $1300. ) Touchscreen wouldn't work properly. Used my insurance to get a replacement device. So I'm still paying every month for the new phone that I got but I'm used a reconditioned phone in black, not the rose gold I purchased.

The replacement device, less than 3 months later, started having the same issues with the touchscreen. Called the insurance back and was told that I needed to go through AT&T. AT&T sent me back to the insurance people.

Finally someone sent me to Samsung bc the phone is still under warranty. Although to use that warranty I have to send my phone to Texas. My only phone, I have no home phone. It has to be sent because there isn't a local Samsung repair place.

So, they said that they would…

I would like to start off by saying my entire experience with purchasing my new Bespoke washer and dryer has been horrible. Purchasing issues with trying to place the order and make sure I had everything required. Constant delays with delivery including them rescheduling less than 1hr prior to delivery time.

The inconvenience of being without a washer and dryer for almost of month was ridiculous. When they finally delivered the units, we told them they would need to be stacked they told us they couldn't because the stacking kit wasn't included.

So again had to contact customer care for a 4th time to get a resolution. After 3 days I was finally able to order the kit, which didn't arrive until the following Wednesday 11/16. Had to call customer care again to ensure the installation team…

Worst customer experience, They are simply cutting the call in between

I got defected items 4 times in a row still they are not helping me in right way

My remote for brand new tv stopped working. A remote request (Remote Control request # 4167399113) was created 9/16/2022 - and remote control was said to be shipped 9/20/2022 TAT, and was to be received in 10-20 bus days. After a month passed, and I the remote was not received, I contacted Samsung again to make another request.

It is going on 3 months, and I have not received the remote. Please advise! Terrence Daley 404-917-9395

I have been a loyal Samsung user for many years now, never wanted to change, love everything about the brand. I recently bought a new phone, much needed for at least a year or more. Get my new phone... it literally comes with nothing anymore, no charging block (unless additional purchased) no ear buds, wireless or not(without additional purchase) no deals to bundle such accessories even. Cases have went up 25% (not surprised cause so has everything else)

I understand that's sacrifices need to be made but when your paying over 1,000$ for a phone it shouldn't be just a phone. IPhone offers free premium ear buds, a wireless charger, depending on the plan a free watch or iPad, and free tv/app (Disney, hulu, Netflix, Amazon ect) for 6 months.

Samsung Products doesn't live up to its name. The TV's washers dryers,Refrigerators are worthless from my exoerience if they last a year it would be a miracle. My daughter is a diable ceteran and she loves Samsung the 65 inch TV she just purchase 1 year a 1 month ago just went out.

She did not get a stire warranty and were advise to contact Samsung we were told that she qualified for a board and since they did not have a board they gave her an exchange ticket that didn't last long . I have every text and my daughter witness the conversation of hope to hear out of every other call that was hopeless.

She is still without a TV. My problem is that each representive says different. They call but No results i think this would be a great story to expose on channel 9 news with Diane. The reviews…

I have purchased Samsung Tv extremely dissatisfied. I call in to Samsung cannot speak with people that speak English to resolve issue. I have called 30 times get no where. Please have someone contact me that speaks English asap

9373055162

Pissed Customer

My new Samsung refrigerator is missing a part... I called customer support It took me 11 phone calls and still I was not able to get my problem resolved several disconnections and being passed around and around and then my phone call was hung up on.... m.

Eastern Time I'm on the west coast why didn't someone tell me and the first 11 phone calls that the parts department was already closed... Worst customer service ever

I PURCHASED THE SAMSUNG GALAXY Z FOLD THE SCREEN WENT OUT IN 5 MONTHS AND NOW I AM HAVING A PROBLEM WITH THEM REPLACING THE PHONE WHO PAYS 2000 DOLLARS FOR A PHONE FOR THEM TO FIX IT HELL NO ITS 5 MONTHS OLD THEY NEED TO SEND ME A NEW PHONE I HAVE BEEN GETTING THE RUN AROUND THERE IS NO SUPERVISOR TO SPEAK WITH I HAVE BEEN TOLD I WOULD RECEIVE A NEW PHONE ON 11/17 TO MY HOME AND

NO PHONE I AM TIRED OF SAMSUNG I TRADED A NEW NOTE 20 ULTRA FULLY PAID FOR FOR THIS PHONE THAT I AM PAYING ON AND THE CUSTOMER SERVICE AT SAMSUNG IS HORRIBLE THEY ARE NOT ACCOUNTABLE FOR THEIR PRODUCTS NOT WORKING PROBPERLY I WAS TOLD THAT THIS PHONE IS NO GOOD AND TO GET OUT OF IT AS SOON AS I CAN

my Samsung flip 3 stopped working one day. Was not dropped or in water and with it being under warranty, I am told that it cannot be repaired. I paid a lot of money for it and now am left with a paper weight.

I am looking for an alternative to Samsung for my next phone because of this. I don’t think Samsung stands behind it’s products. My 1 year is dec 2022.

Got Z Fold. Have had it for 7 months. Interior screen has split and failed. Called Samsung, had to fight with them for over and hour to get anywhere. Finally was sent a text message from Samsung with the address to go to. An Authorized Samsung repair shop. Once I arrived, as it was close and I STILL HAD the representative form Samsung on the phone, the authorized repair shop stated 2 things to both me AND DIRECTLY to the Samsung Rep. This phone is unrepairable and does not have any user damage. The representative asked the Repair Shop to hand me back the phone. Once I was given the phone, I was accosted by the Samsung CUSTOMER SERVICE person. The Rep asked me why I was at the repair shop and who told me to go there???

She then stated to me that the Repair shop said they did not have the…

Three strikes and your out.

If you’re thinking of filing a complaint with Samsung don’t waste your time. Several years ago I purchased the most expensive 32 inch color television offered in the United States the suggested retail was approximately $2499.99.

Strike one. I am a dedicated channel surfer as soon as the pharmaceutical commercials start I jump to a new channel. When I did this the Samsung Tv would lose sound. Yes the Samsung TV lost the sound. I called the Samsung Service Center at 800 we don’t care. They told me I was the first to report it. Samsung never provided a software update for this serious software bug.

Approximately five years later I gave the television away.

Strike two. I purchased a Samsung Blue Ray player. During a routine lens cleaning it stopped playing blue…

SAMSUNG GALAXY Z FLIP 3. THE PHONE HAS STARTED CRACKING AND BUBBLING IN THE FOLD. A NUMBER OF PPL ARE HAVING THE SAME ISSUE. SAMSUNG WILL NOT TAKE OWNERSHIP IN THE FACT THAT THE FLIP AND FOLD PHONES ARE HORRIBLE.

SAMSUNG HAS GOTTEN PEOPLES MONEY AND THEY ARE NOT TRYING TO FIX THE ISSUE. SO PEOPLE LIKE ME ARE LEFT WITH A MESSED UP PHONE AND CANT AFFORD TO GET A NEW ONE. SAMSUNG IS WRONG FOR TREATING PEOPLE LIKE THIS.

THEY WIL NOT FIX THE PHONE THEY HAVE YOU TAKE TO A PLACE AND THE PLACE TELLS YOU IT IS PSYICAL DAMAGE AND THEY CAN NOT REPIAR IT.

I wish there was -0 because I would prefer to give Samsung under 0 for their customers service. The worse customer service from Samsung which I never expected it, especially big company as them. Samsung CANNOT support or provide their customers with the accurate information with their products and zero care factor.

Absolutely disappointing service, I had to wait 3 weeks for someone to fix my TV which stopped working the first day. Without Tv for 3 weeks and I had to involve consumer affairs for a TV unavailable.

Samsung need to get trained on customer services from scratch every one of them including and especially the managers.

My tv has a black screen. Reported this and got a one time accommodation. It could not be fixed. Needs a panel. So now my ticket # 4168093495 has been canceled. I bought my tv 3/31/2021. Not very old and it doesn’t work. They won’t replace it.

The part could be ordered, but that didn’t happen. Please help me. I’m a senior and live on social security. Stand by your products. Thank you, Santi Reeder 615-485-6412

I bought a Samsung refrigerator four years ago from Lowes. The refrigerator is four years old. The ice maker stopped working four months again. The freezer stopped working three days ago and now the refrigerator is not working. I lost all my food.

Called Samsung for repairs and because the refrigerator was manufactured in 2017 and I purchased it on 2018 they will not come to service my appliance. I have been on the phone for three day and multiple hours to just get this fine piece of information.

Do Not Buy Samsung unless you want a bunch of problems when it stops working. No one local works on this product.

If I could give a negative star I would! Samsung warranty and customer support is absolutely horrible! I sent my phone in for repair under manufacture warranty. It took a while to get there (I am not sure why) and they cancelled my ticket before it even got there.

I had to tell them it was on the way and to reopen the ticket. I received an email a while later stating that it would not be covered under warranty because it was a hinge issue. I called to dispute this as if the hinge was defective it should be covered.

Possible it had a crack in it from manufacture that finally gave out? I am not sure, but I always take good care pf my phone and it’s in a case because they are expensive. When I called to dispute this I asked to speak to a manager.

The manager said that he would contact tech…

My Galaxy Z Flip 3 5G was sent in to the Samsung facility (ticket number 4168230514) for a warranty screen protector replacement and without asking me or my approval, it was reset to factory default after the replacement of the screen protection film. I lost all my pics, docs, apps and passwords. I don't backup to any clouds or storage areas except my phone and eventually my computer. I find it unacceptable that nobody mentioned to me the phone will be reset, so I can save my settings and files. I am very unhappy with this because I can't remember all the passwords and accounts. Please address my concern with the lost data. The customer service specialists could not help with that.

Eugenia Bulisache.

Claim Number 4168095336

New Fridge/Freezer bought on 5/23/22, adn Failed on 10/27/22. CS initiated service with local tech who could not see me for 2-3 weeks. I had to complain. CS found another local tech who ended up needing to order parts that 'might' work. A week later, he installed adn found he had to order more parts. waiting another week.

Why can't they send out a 24/7 repair company. Also lost $600 in food due to failure

Over two hours on the ‘phone to Samsung to ask how to arrange for a reversible door on a fridge ordered can be arranged. No one able to tell me how to do that or how much it would cost.

Put on hold numerous times and transferred back and forth between departments who contradicted each other constantly. Incredibly frustrating and the worst customer service experience I’ve encountered for many years.

We purchased a dishwasher 2 years ago. Purchased a 5 year warranty. They have fixed it three times. This last time the water leak damaged our floor badly. They make excuses and said they've only been one time. Same thing happened last time.

Either way it's time to get an attorney because talking to their customer service is like talking to the wall. Samsung customer service is not going to help you. They don't care about their customers.

I have ordered the Samsung smartphone at one months ago with exchange offer ..my exchanges is still not picked by the samsung.and they continuously not understanding my concern..so what to do..my order no is-11001311084

I purchased a Z fold 3 one year ago. I had the device two (2) months before I turned it on. Two days ago I woke up with a think black line down the fold area of the phone. The next day it had spread. 00?

I can only receive calls while the phone is closed. I emailed the CEO's office because that's what is listed online and I sent a picture. 5618 ex 34480 called me and stated the only thing he could do for me is to continue to inconvenience me and have me send my phone in and Samsung would fixed the device. 00?

I stated that I had just gotten out of the hospital and the phone is my only means of communication. I asked was there a local place I could take the phone? He said no! 00 for that device and your only answer is to further inconvenience me as a customer.

He said if you change you…

Iv had this Samsung s22 since May and its absolutely useless. Have gmhad nothing but problems since the day I received it. Unable to download or text using text message. Even Unable to send pictures. My odd Samsung was better and I could do everything.

I'm very disappointed as this was a birthday present. Iv always used Samsung but I'm on the verge of going for a new phone brand altogether. I'm not even able to download my work schedule which is really important. I would sell this tomorrow of I could.

Absolutely gutted to be honest. I even have trouble to get in touch to help with my issues. I feel the company just want my money. This phone was 800 on contract and I'm certainly not getting my moneys worth.

Very disappointed with this phone and I certainly would not recommend getting…

If I could give this company a 0 star review I would. long story short a 2 month old $ 2500 fridge is been sounding super loud. I had a technician coming over to fix the fridge they changed the fan then they came again bc the fridge kept having the same noise said the noise was normal.

Spoke with multiple supervisors which were unable to give me any solution. Escalated the issue to the presidential office they said they will reach out to me within 24-48 is been a week and nothing yet. I decided to call today again supervisor told me they could not do anything about it so they will transfer me over to a case manager, waited 20 min to be connected got connected to Priscilla employee # 3443 super rude did not listen to what I was saying, 0 customer support empathy like not even trying.

This…

Bought new refrigerator on 10/11/2022 for my granddaughter. Put in new house on 10/24/22. Refrigerator froze everything in it by morning of 10/25. Samsung sent Ross Tech Soulations in Bakersfield, Ca. to check it out on 10/26 and he determined it was problem with control board.

Tech said they had to order new control board but it was on back order and they did not know when it would be in. Samsung people kept telling me it was in but Tech company kept saying it was not.

Finally they got new board and on 11/03/22, the Tech came out and installed new board. I asked if he was going to come back in a day to check it and he said no. They had installed new board so he had to close ticket out.

The original ticket number is 4168053513. Now on afternoon of 11/04, my granddaughter comes home and…

Purchase a Samsung refrigerator second time it’s broke down on us. Nobody could help us. We did not inquire the warranty because we were told by the sales person that those refrigerators is one of the best.

I am a d always have preferred everything about a Samsung they look spectacular the ade always on the cutting edge always sooo expensive. But you aren't interested in my business or appear to care about it . This discount program is open to very few.

And yet you feel inclined to send me ads listing prices that for me are very inaccurate it been too long since I have had the opportunity to upgrade but my Samsung is too old to be very useful. That's ok and heartbreaking worse the insult of your discount program does not include me and I'm damned eick of your sites assuming and your pr constantly reminding me I'm not important

This is the worse company I’ve ever done business with. Samsung is the worse! I called to schedule a service appointment for a gas stove that I’ve been having issues with. They schedule my appointment and after a week the day before the appointment they canceled it because they order a part that hadn’t arrived.

They order a part without coming to see the stove first and without consulting me on the price of the part. I wanted a tech to come see the stove first and let me know how much it would cost for the part not just order it without my authorization.

When I called to keep my appointment for the tech to come see the stove they said I had to reschedule two weeks out because they had no more appointments. I mean the worse experience, the worse customer service. The worst company ever

I purchased my Samsung Galaxy Z Flip 3 in December 2021 as a Christmas gift. In September My screen internally started turning black whenever I pressed a number, etc. I took my phone back to AT&T and I was informed it was a manufacturer defect with the screen as my phone had no other physical damage and I need to send it back to Samsung for repair.

On September 13 I sent my phone back to Samsung. After receiving my phone I was informed that I will need to pay over $200 to get it fixed. I didn’t understand why I had to pay if it was a manufacturer defect and I haven’t had my phone a full year.

I was informed my warranty was voided because the screen needed repair. I called and spoke with 6 different reps who all stated the same thing. I declined paying that much money to get my phone…

i purchased a Samsung zfold 3 5g in April 2022 for $1400 - by october the middle of the screen has begun to buckle making it hard to see and type on. I contacted Samsung who told me i had to take it to Best Buy to fix it which is over an hour away.

I did and they told me they cannot fix it and this will only get worse. Said they do not have the parts to fix it and Samsung has not been sending them. I contacted Samusung again and they said i would have to ship my phone to them and would not have it back for 2 weeks - i asked for a replacement or one i could borrow as i work and that is the only phone i have.

They stated that is not part of their warranty and i would have to find a replacement to use while it is being repaired.

ABSOLUTELY SHIT SERVICE!!! YOU DONT EVEN HAVE THE RIGHT EMAIL FOR SUPPORT, BESIDES YOUR 1 YEAR PERSON IN CUSTOMER SERVICE!!!!! I WANT SOMEONE WHO KNOWS WHATS UP I HAVE BEEN EMAILING FOR 2 DAYS NOW AND ADRESSS CANT BE FOUND!!! AM REALLY PISSES!!!!!!!

I have many Samsung products in my home. I have owned a refrigerator for over ten years. It started leaking my floor. I called repair. Over the course of three months, three separate repair persons came to fix it, all the while leaking all over the dining room and kitchen floor.

They finally determined it was not repairable. 00. Samsung sent me a coupon code for the refund. com and use the coupon. I spend over three (3) hours today on the phone with Samsung, getting transferred all over the place, getting cut off on three separate occasions.

A nice lady offered to help me find a new refer. I went on line and sent over a dozen possible choices, one at a time. On every single request, the response was "not available in your area". I was not able to order a new refer.

Please note that my…

I want to raise a complaint . I bought Samsung uhd tv - model tu7000 on 25 sept 2022. Within a month the tv is not able to play any high definition video on any app or browser or even while casting from phone or roku.

When I call customer care they talk for hours and made me do steps like resetting the tv and other things . Then disconnected the call . No one called me back . Then I tried connecting with message support.

when I said it still did not work , he simply messaged ‘I haven’t heard from you in a while. ’ . I replied on top of that and he stopped replying . I am stuck with this useless television which does not work within a month and the customer service is just horrible. Very bad Samsung .

Bought a galaxy A03s comes without a charger first of all butafter the battery was low I tried to charge it it would not charge and still will not charge!

I bought a combo laundry on February 2022, the laundry machine was defective since the beginning, I called Samsung support and they approved to send a technician. The first technician didn't know much to do, so they send a second technician around two weeks later and he reported to Samsung that I was putting a lot of detergent and Samsung closed the case without let me know.

After that diagnosis Samsung customer service became as my enemy they didn't want to do anything for me and my nightmare started with Samsung, every time that I called them they just stated that I was putting a lot of detergent.

Finally after 3-4 months of fighting and bitter communications with Samsung they approved to send another technician and when he arrived to my house he told me that the machine wasn't under…

I want this order canceled

I have had the run around about a phone repair. They lied about what was wrong with it I ask for pictures and got no results . I just have endless text messages and phone calls. I am sick to my stomach about all this .

I need help I have got no where with them just harassment

I bought a microwave warranty on November 2021 for the new Product I purchased. I’m having an issue with it and I have bee trying to get help but they just keel giving me the run around. The serial # is OC267WNA01657H Model# ME16K3000AS

I have always thought s amsung phones were the best. I have told so many people to buy Samsung phone because the customer teck Suport was so great. Tonight I had a series of tecks who were rude and did not want to help.

The manager Ramsel was the worst. So rude.

Also, she sent me a map to find help. Anyone from greater Boston would think it was nuts. All that greater Boston traffic. It would take so many hours to get to those places and back. She needs to be retrained and demoted at best.

Later a found a good guy named Carlos who very easily fixed my phone so I could answer the phone again Rona Scott

When I received my Samsung dishwasher, the kick plate was bent (almost 2 years ago). They sent me a replacement part, but it came without the screws. I called them and complained and was assured that they would expedite my order. Of course it was never expedited. But when I finally received the order, they sent me another plate MINUS THE SCREWS again. This has happened a number of times.

I wouldn't recommend this company to my worst enemy!!

I’m having issues with a washer that I bought on August 1,2022, it never finishes a cycle, keeps rinsing and wasting water nonstop, does not spin and if it does it never finishes. I tried doing all the troubleshooting and nothing works.

I asked for personal to come look at it and it says there’s no service in my area. What the hell? They should have told me since the beginning they couldn’t come out here. I want my money back

My refrigerator stopped working. I tried to get it repaired multiple times by PC Richards using the extended warranty. They could not repair it so I was given the option of replacing the refrigerator. Given that the refrigerator was broken, my food went bad.

I was told i had to contact Samsung for a refund towards the food. Every single time I called I was given different information. No one has record of my previous calls or conversations. I feel like I’m not even talking to real people.

Then I tried to get a supervisor on the line and they wouldn’t allow that either. My whole experience with Samsung customer service has been a nightmare!!!!