Samsung

I have been waiting for a refund for my defective refrigerator for 2 months now and have been having nothing but trouble. I have supplied all the info. that was asked of me and still no refund. the ice maker is defective and the refrigerator is only 8 months old and paid for.

00 refund request number is 4165344584. I am currently reporting this to the Nevada Attorney Generals Office in Nevada for fraud. If you want to reply contact me thru e-mail or home phone 702-613-4270 --1085 bunkhouse court mesquite nevada 89034 or send check to this address.

I must have spoken to at least 20 people either from the Caribbean, Dominican republic or the Philippines with no help.

I reported my new 55" smart samsung TV faulty on 16th May to Samsung on 31 st May I managed to get a reverence no. 4256609751 , and to date no response from Samsung. Worst Service company in South Africa

Chatted with Samsung this morning. Then called this evening. The tech support agent stated he got hung up on by the sales department. Then he transferred me and I got disconnected. Then I called back and got disconnected again. I have never been a big fan of Apple products, but I think Samsung has changed my mind.

Three hours of my life I will never get back, and more hours I am sure I will lose.

I purchased Galaxy Buds on the Samsung website in late 2020. I have NEVER used these until today (5/22/2022). When I went to set these up for use, the left bud will not work. I contacted Samsung support and did not get ANY solution or help.

I was actually transferred to a recording to complete a survey. I am an avid Samsung purchaser and I am VERY disappointed in this product and the customer service rep. I paid over $100 for these buds and got no use out of them!

We bought a Samsung package- fridge, microwave, double oven and dishwasher in November 2019. We did not buy the extended warranty as I had no money left in the budget. I also (stupidly) trusted that with brand new appliances, I shouldn’t have to worry.

The first day turning on the dishwasher had lights flashing (THE FIRST DAY). I had to have the electronic board replaced by Samsung. Since then Ive had nothing but issues. The dishwasher does not clean the dishes properly (I am very careful there is not residue on them).

And this morning (as well as many others) it leaked all over my floors to where my boards have buckled. I am at wits end. I also am so lucky to be having a repair man coming on Wednesday to fix my fridge as it has stopped cooling.

It will not go below 48 degrees. I have…

I have purchased a renewed phone which was sent out on April 29. I received an email from FedEx that my phone would be delivered on Monday, May 2. I then received another message telling me that there was a delay and it would be delivered on Tuesday, May 3.

Package according to their website said it was in Ohio. By the next day it was back in Texas and wouldn't be delivered till Thursday. It has been delayed again and it is Friday for delivery. I have contacted customer service many times and all I have gotten is rude, ill-mannered people who provide no help.

I'm just trying to get a phone delivered. It isn't brain surgery. Ralph Lamonda

I purchased a brand new 42 inch Samsung television three months ago and it just stopped working after a month! No sound coming out of the TV at all. Samsung sent someone out to my home to try to fix it, and when they came out the television appeared to then be working OK, however a week later the sound on the television went out again.

I called Samsung customer care to see if they would send someone out again, and was told they only do that one time. So from what I can tell, it sounds as if Samsung should be replacing the apparent "lemon" of a television that I purchased via Target.

I have been going back and forth with Samsung now for the past three weeks, getting a bunch of runaround about a defective television that I purchased with my hard earn money. Now Samsung is telling me it…

I ordered my bespoke 4 door refrigerator in January of 2022 I received it in February of 2022. My husband had issues getting the delivery they kept saying they were not available. We finally got it and realized we didn’t like the color of the panels.

But that was not a problem since you have a 90 day return for a different color policy, so we did. They had XPO come pick up the old panels, they took pictures and drove off with the panels. It is now April 29th of 2022 and we have a panel-less fridge, we have spent a total of 18 hours on the phone getting transferred to and from different department to figure out where our new panels are, I’ve asked to speak with management they say they will call me back within 24 hours and

I NEVER got a call, it has been 3 months, and I have no panels for…

Samsung knows they had a design flaw and redesigned a part on their icemaker to direct condensate drips away from the ice bin. Without that new part, the icemaker chronically freezes up and won't dispense. Their authorized service wants $150 to install this redesigned part and Samsung should pay the cost - but won't.

Thursday April 21,2022. Palo Nikci, Owner of Maniputech, purchased Samsung Galaxy S21 Ultra 5G 256GB and received the 128GB model. Roughly 30 minutes after receiving the item from FedEx, I realized the item received is the 128GB and not the 256GB model I had ordered for work.

One 4 seperate occassion from 4:00pm - 5:33pm EST (New York) I have been been hung up by the representatives and transfers to the automated survey at the end of the call without any notice, acknowledgement, or warning, and especially without resolving the issue which was Samsung's mistake. After 4 differnet agents spoke to me on the phone and all of them haning up, it is clear that Samsung does not want to honor their own mistake and replace my phone with the correct item that I actually ordered.

This is the first…

This has been a terrible experience. I recently purchased a 2400 refrigerator from Samsung. Within the first week the ice machine and camera were not working. I spoke with customer service and it was explained that only a repair can happen initially and not a replacement.

After two repair technicians the refrigerator still does not deliver ice. After speaking with customer service the only thing I receive is an apology for a faulty refrigerator and the wait of another technician visit. This is unacceptable customer service for such an expensive refrigerator.

Please do not purchase from this company.

I just called Samsung customer support about my Samsung A02S. I got nothing but arguments and buck passing. Not one person at Samsung will take responsibility for producing a way sub standard product. I have been a loyal Samsung customer for years. Not anymore. I'm DONE!

Last Name : Rogers Email Id : Lpnrogers@yahoo.com Contact Number : 314 933 6865 Request type :New Product Installation, Service engineer visit request, Technical advice require, etc Product Model Number : SM-F926U Product Serial number : R3CT20E284N Address : 112 Autumn Pine Drive Apt. 2 Fairview Heights IL. 6220i

I had the worse experience of my life with sa.sung. corporation and AT&T. My new Galaxy Fold 3. Became Defective. I called AT&T to see if I could get a new phone. AT&T said it was still covered and to bring it to a AT&T location so they can do the paperwork and I will mailed the old device to Samsung and I will get a new phone in 7 business days. 7 days passed and I did not get my new phone. I called Samsung. They rep. Said they been trying to call. On the device I turned in. I…

My refrigerator broke after 2 years and 4 months, I called Samsung customer service and they did not even try to help me, they gave me two phone numbers and assured me that the Samsung representatives would walk me through troubleshooting after calling each number the representatives were clueless and rude, called Samsung again they said they could not help me - Samsung is very dishonest!

And rude Iber $1400 for a fridge that only lasts a little over two years I am going to sue Samsung! My Appt wormy my attorney is April 14

repair on my phone nobody knows where my telephone is nobody can give me a straight answer Please I need help I’m a handicap person I’ve been run around for a month now I need some help Thank you Zach

Samsung Dual door oven. NE59M6850SS. Less than three years old. 00 to repair. Door locked and wouldn't open. Oven stopped heating. Two new latches and heating part. It is almost impossible to find a repair person for Samsung. Technician had to return next day because door locked again and error code showed up.

Had to order another part. Waiting on that now.

I called customer service to speak with someone in the USA about my TV and get somebody in the Philippines. I don't want that, I want a USA representative. I am actually due for a new tv and you can be sure I won't be purchasing another Samsung if I can't get somebody in the USA!!!

Washer with no water does not clean clothes. Stupid idea stupid design. Will never buy another product from this company.

Induction cooktop not working. Ran troubleshooting procedures as provided by Samsung, to no avail. Called Samsung support to schedule service call. , just not our specific units serial number. The PROBELM, the serial number is on the underside of the induction cooktop which means we have to remove the cooktop from our counters (as non-professionals) in order to get the serial number just for Samsung to schedule a service call request.

meaning any damage or impact to our property ends up being on their effort vs. something us "lay" owners would not mess up. Highly frustrating and tells much about the company; product focused NOT customer focused. arghhh.

A Samsung representative promised me that a trade in situation would be taken care of honoring the original amount of offered for the trade in. During their extensive delay purpose program my Z fold 3 begin to dilemma 8 on the big screen due to a warranty defect as I arrived at the Samsung service center between exchanging the phone to be inspected the phone fell cracking the outer screen I explained this to the representative a Mr. Erickson I asked Mr.

Erickson to please send me an email which he did however in the email he merely stated he was the person I worked with and he wants to be there for my future needs Once the new phone arrived I recalled Samsung's service center and a gentleman named Alexander answered the phone and explained to me that no notation had been made to the…

The best

If I could give less than a one star, I would. Samsung sucks. The customer service is poor. I bought my brand new washer/dryer set in July of 2021 and here we are almost April 2022 and still no resolution!!!

Either exchange me or give me my money back, not that hard!!! I spend hours a day dealing with these people and all they do is transfer me and they never call me back when they say they will.... just poor!

As a loyal Samsung customer, all phones I buy are Samsung from j-3 to s10. I paid $1200 for the flip z because it's a waterproof and one of the most durable phones. Within 2 months it starts leaking from inside the phone by the crease.

I might have a little wear and tear. But that is your newest phone, I had it 40 days. I never had a problem like this with you before, than u charge me 182 to fix it. Then a week later j want 600 and now my phone doesn't work at all.

When I send it to you I could still see the screen now the phone is inoperable. Is this how you treat a loyal Samsung customer. That flip z is my months rent, but you don't care as long as you sell more phones.

I will let the world know. And my tv, washer, dryer all registered Samsung products. If you do not help myself or my…

Your chat line is ridiculous. It doesn't help anything at all. except frustration. not acceptable.

Bought a brand new z flip 3 in Aug. 2021, it broke through no fault of my own Jan. 2022, inner lcd break by their techs reasoning and they say it's out of warranty.... so I was held hostage for a phone company for buying a product and paying to have it repaired while it was verified to still be under 1 year warranty of a clear internal defect...

last Samsung product I will own ever.

I placed an order on February 7th, 2022. I was lied to by the agent who I placed my order with she offered me a 5% discount off the price of the phone and an additional $50 off the price of the phone as soon as it shipped.

She never follow through, I thought the phone came with the charger I found out on the 15th that it did not. I called because the phone was supposed to be delivered around that time and it wasn't and was talking to a man it's Samsung and he told me the phone did not come with a charger give me a promo code oh, he ordered the charger for me a $40 wireless charger I have gotten the charger already and

it's not compatible with my phone. I had to take the charger back and wait in line at FedEx for 20 minutes to return it and now I ordered two more Chargers from Samsung…

On first year warranty refrigerator would not cool. Continued service calls could not fix/failed to show up entirely. Samsung insists on more service calls going on a month of no fridge. It took an outside bender 30 minutes to open the panel and replace a couple of parts.

Samsung refuses to reimburse the $644 it cost to fix their “on warranty” appliance after 3 weeks of trying. A horrible experience.

We purchased a French door Samsung refrigerator and after it was installed it was then deemed to be defective. As such it was returned. Samsung told us it would be 6-8 weeks delay before we would have a new refrigerator?

We told them we have a 10-year-old daughter and couldn’t be without a refrigerator for nearly 2 months? A supervisor called us and told us he found a replacement refrigerator for us and it would be installed in only one more week’s time.

We received an email offering us free installation because of our inconvenience. The second refrigerator was then delivered but they refused to install it! Despite the email that I have showing free installation they refused to install it as a courtesy and left the refrigerator with us not installed!

So we now have a refrigerator in our…

I have been working on this for months. I was sold an overseas phone by an authorized dealer that has since gone out of business. My first complaint I was promised my overdue update of an S 2 Ultra. After I mailed in the Note 10 Slim which I did.

But my new phone never arrived. I would call, text Samsung every couple days hoping for an agent that could understand me and my situation. That never happened either. Yesterday I got through to an agent using samsung complaint dept number.

I was directed to purchase gift cards which would be immediately posted back to my account. $ 2100 total in values of $300. My still overdue upgrade promised was S 21 Ultra. It was to come in overnight mail through FedEx.

This morning I received an email supposedly from FedEx with a message for me I couldn't…

I was going to buy the S22 ultra phone in which I have the note 20 ultra so I placed an order for the phone through the Samsung website so the problem is that the address that was on the information for me was the the wrong delivery address not the correct one so I called to have the address changed to the right delivery address I was told that the address had been corrected.

And once again when I placed the order the same address was on the information and it had not been changed the the right delivery address so I called back and spoke to a young lady and I explained to her the situation she told me that he could help me but once again the address had not been changed to the right address I asked her to help me so

I was told that she had to cancel the order and that they would ship me…

I bought a brand new A52s last dec 15,2021 at Samsung Sm City Pampanga. And the phone shut down at jan 02,2022. I returned it at Jan 04 and was told that it will be assessed after two weeks. after 2 weeks of waiting i went there again personally since i am not getting any feedback on what happen I was told that they will going to process for replacement.

i have been calling your customer support so may times and have talked to different specialist and supervisor but until now I do not have my phone yet. Do i need to filed a legal complaint to get my monedy back or to have my phone replaced?

This latest upgrade is terrible. My phone contacts no longer have alphabet on right side. I hate the new calendar and can not find a way to get my classic calendar back. Why are you always making changes without offering an option to keep the the original format.

It's horrible with these constant adjustments.

Samsung Pro agents Lied about the accommodations. Opened a service ticket on Feb. 5, 2022, Service technician lied about providing support and closed my service ticket. Samsung agent promised accommodation because of the incident. Waited 2 days and Samsung did not reach out to me.

Called back Samsung pro agent, they told me that the agent lied about the accommodations and they will not provide accommodations. Samsung then opened another service ticket I waited 3 days service center cannot do home service because of covid.

Samsung opened another service request ticket and service center cannot provide service. Now Samsung wants me to work with the service center that has lied about the repair. What kind of service does Samsung provide?

I purchased a Samsung refrigerator and it has been problems. Samsung sent technicians 3-4 times, but they said they could not repair it. Samsung finally agreed to exchange my refrigerator in early Jan and approved the exchange of it.

However, Samsung called me to inform the disability of exchange. They approved the second exchange on Feb 4, but they repeated the same process as they did in Jan. I have been dealing with the same issue for four-month since October.

Samsung customer service pretends that they care about their customers, but they always speak what they need. This is insane that I am suffering from the same problem for four months.

com. I had the worst experience with Samsung's home appliance online order and delivery service. I ordered a washer and a dryer back in December 2021. The order shipped quickly but the washer was damaged upon arriving. Customer service told me to request a refund of the damaged washer and order a new one instead.

I did what they told me, and here comes the worst part: -Still haven't gotten my full refund for the first washer after 2 months. -Contacted support numerous times and they promised to escalate the situation but nothing is done.

-I was told that the new order was also damaged during transit, and a replacement was requested by the shipper. It has been over a month since the replacement notice. -Still no washer, no refund. -Been living at my place without a washer for over 2…

I ordered a water Spencer from your company on August 2021. I asked a service for a replace the broken one with a new one they told me the labor cost is between $200 to $300. I bought. Y refrigerator on April 2017.

I sent my device for repair to Samsung almost 17 days ago. Support team does not what is status my device till now. I was calling to support team from past two weeks 10 to 15 times, share me is incorrect information.

Still waiting in call hours together

I purchased a refrigerator through Costco. The service, delivery and installation were fine.

HOWEVER, at the bottom of the refrigerator you had a safety tape. I can only assume it was to protect the bottom from scratching or other damage. This strip DID NOT come off. It required an hour of scrubbing with an abrasive sponge, a can of WD40 and a putty knife.

As a result the bottom of the refrigerator is scratched anyway. It was a horrible design. This will be the last Samsung product I will ever purchase and I will make sure all my friends and family know about my experience,

Ordered a refrigerator and they use XPO logistics to ship and install. After weeks of calls and trying to get my order xpo finally brings it and it’s so badly dented in along front left side and door it was not usable!

They you get stuck re ordering and wait time starts over from beginning but now your paying the bill for something you don’t have and the warranty is running along with the return time if you ever get one that you can accept with out physical damage… now another one is sitting g at xpo hub and I’m told they have no delivery date available!!

Not acceptable business practice, I’m sorry I ever ordered from Samsung!

I purchase a refrigerator and need replacement Gasket for it and every where I look it says it discontinued that is a very bad customer service ,What am i suppose to do with it trow it away and buy a new one I do not have the money to buy one .could you please help me.Thanks.

Washer less than 3 years old. Computer board went out. No parts to replace. No warranty. Out $900. Customer service is unresponsive. Service tried to steal $140 for doing nothing.

I just called customer service. Man was RUDE and hung up on me. I have bought Samsung Galaxy phones for myself and my husband for many years now but I can tell you this - I will be turning our phones in for IPhones!

An automatic update wiped out everything on his phone. I had to take it back to Verizon. They could not even fix the problem that your stupid update did! Samsung can take these phones and shove them!

After 3 days it broke again same problem . And now is on service 40+ days. I want my money back and Samsung tell me to wait. I have waiting 40+ days All was on Samsung Greece

Just after 1 year warranty period(1year +40days) my S20+ phone display indicating a green line on the display. I request to change the display free of charge due to manufacturing defect but refused to change. I am highly disjointed for response from Sri Lanka customer care center.

I sent in a Samsung Fold for a screen issue, under warranty on Dec1, 2021. Heard nothing further then received an email from Samsung that the phone was delivered and returned to me on Dec7th,2021. Sounds good except my video door bell did not record any deliver and the door bell was never rung. There was no phone.

I notified UPS and Samsung and unless I call, I get nothing except they are 'investigating' . I have never been called nor can you get a straight answer from anyhow. You can't even get to UPS since the moment the tracking is entered it says the shipment is on the way and disconnects.

Samsung has been called as much as I can, each call is an hour or more task, and you never get an answer or someone who seems to know what to do. No supervisor or manager is ever available. They…

Samsung customer service is the worst I've ever experienced. I'm waiting on a refund since Dec 26 2021. Keep getting texts that it's approved but when I call they tell me it will be done next Tuesday. It's now January 14 2022. No change. So so frustrating.

Something and someone needs to desperately change their system it is definitely BROKEN.

I paid Samsung $150. I sent in the receipt to show that I paid a Samsung technician $150. I Samsung Technician came to my home and picked up my defective TV but did not deliver the new exchange television. I’ve spent over two months, 11 hours of phone calls and have had my 12 tickets escalated to managers.

The last three managers promised that I would have a 75 inch 4K 2021 television delivered and then all I was waiting on his logistics to schedule the date. I still have not received exchange television. The model number that I was provided is UN75AU800DFXZA .

I was told by three different supervisors that I was definitely going to be shipped this television and here it is January 13 of 2022 and I have been without my television for over two months and I keep calling in to mail exchange…

It would be impossible to write all my problems with Samsung and just how bad this experience has been. I feel starting at the end first might be a good place. At 3 PM today I was told the rep was placing my info on his supervisors desk and to expect a call within an hour.

4 hours later I decide to call back and not only did he just decide not to call me he had canceled my ticket and was sending the phone back unfixed. This is at least the 6th time I have been promised a call back that never happened.

You s21 phone has a major issue where it stops seeing the sim card. I have owned 2 now and for the majority of the year I have owned them they have not worked. I am now going on a one man war against Samsung.

I am not paying for any product of yours that II have financed. Good luck coming…

I called Samsung because my 70” Smart TV stated turning itself off and on and there was no picture. It was within warranty still by 2 days. The customer service assured me it was in warranty. They put in a ticket with a repair company in my area.

After 6 days and me leaving multiple voicemail messages with the repair company no one ever contacted me. Then Samsung canceled the repair due to “no response “. When I called Samsung back they said now it was not under warranty anymore.

I explained that it was when I put in the order and it was the repair company that never responded. “Dennis”, the customer service client said he would put it in as under warranty. When I called the service provider they said it wasn’t under warranty, and I would be charged.

I called Samsung for the 5th time…

Horrible Customer Service. Warranty claim for 75" Samsung Frame TV. Customer service rep unfriendly and useless. Wont fix the TV now even though they have been to the house to inspect. Wont provide a replacement nor give a proper refund in order for me to go and buy a new 75" Samsung Frame.

Shameful service from a big company. Too bad Apple doesn't make TV's wouldn't have this issue!!!