Sears

1. A month after 3 years of purchase of Elite refrigerator, compressor quit working and this unheard of . 2. Labor repair cost was outrageous, compressor replacement in our area average $100-200 and I was charged $406.60 with tax. 3. Customer service is terrible, I’m getting no where with customer service calls.

I gave them 2 stars because repair was completed as they promise.

My experience with Sears is a 1. I am very upset because their call center is in the Phillippines and communication is a problem. I was promised a delivery date for a washer on the 18th of November by an Alonna..

00 for the day because I was home waiting for them and they didn't show up. So I took the day off for nothing. They changed the delivery date to November 23rd. PM I needed the washer. I made the purchase order on the 12th of November and did not receive it until the 23rd of November.

Do you see how long I had to wait? I paid for a stainless steel hose. I did not receive it. I asked the installer where was it. He said it was not in the packaging. 99 for one and have not received it.

I trust you understand all the mishaps with this purchased order. They have contracted workers…

failure to refund my money on a returned weed eater acc no477622908 order placed 7 11 2019.Ill never order again.

This refers to case #6445198. I have a model LFC25770SB/01 LG bottom freezer refrigerator, covered by warranty number 073622797700033. At the end of July this year, the freezer stopped working (specifically, it shut off, things started defrosting. At at some point it came back on and then became impossible to open -- it was completely frozen shut.

At some point it went off again, causing the upper part of the fridgerator to get warm, then froze again and could not be opened. This problem has happened a couple of times before, like about once a year. This time, I could not get a repair appointment until Aug. 20.

When the serviceman came, he discovered he had to order new parts. They arrived within a few days but I could not get another service appointment until Septmeber 10. At that time,…

I am writing this letter to express my dissatisfcation with you repair service.

Specifically:

In Mid July I called your 800 number (1888-577-4342) to discuss a problem that I was having with my refrigerator.

The problem was that the freezer section was icing up, and the refrigerator section was not getting cold. The Technician said this was a common problem and can be fixed by removing the items that may be preventing circulation from the freezer section to the refrigerator section. I did so and by blowing hot air into the freezer the ice disappeared. Two weeks later the problem reoccurred.

On about August 3 I called back the same 800 number to ask for a service technician to come and check out my refrigerator, and the earliest appointment I could get was August 14.

On August 14 the…

I purchased a Kenmore Elite refrigerator October 7, 2018. Today is August 24, 2019, and it is broken. Customer service said they won't reimburse for spoiled food. I have to wait 2 weeks for a repair guy. I can't go food shopping because it will continue to spoil.

I spoke with customer service a handful of times, and they said they can't help in any other way.

I've always purchased appliances from Sears and covered them with their protection plan. Today I took the day off for the annual appliance inspection by Sears technicians for all of my appliances. Two appointments were from 9am to 1pm. No one called nor did I receive any notification that they weren't coming.

I called at 12:40 in the afternoon and asked what was going on. A representative who identified himself as Sam checked and said that one technician was handling all the appliances. He indicated he would be by this afternoon. After hanging up I checked emails confirming the appointments and saw one technician was handling all of the five appointments.

In the past a Technician was sent specialized in a specific appliance. Dishwashers or fridges. Not one for everything. I checked my…

2 months ago I called for service for my refrigerator. Someone came out and said they fixed it but they didnt. I called for another appointment and when the man came to the house he said he needed to order parts.

The parts came and another man came to the house. He said the wrong parts were ordered and he ordered more partes. One of the parts we had to pay for. Those parts came and so did another man and he said the wrong parts were ordered.

He ordered more and I am waiting again. I have enough parts to build another refrigerator. This is insane. ,

I have bought a french door Kenmore three years ago that I'm still paying on, I have called 3 technicians that do not want nothing to do with this refrigerator, Sears will come out charging you a $100 service call, not including your part plus a fee for labor that is not waived if they repair , it's been a month since I've had no refrigerator, so we have looked on the website with the model number and we have not been able to find this refrigerator, the model number does not come up anywhere.

In my entire life I have never been through this, and I don't know what to do since I still owe my credit card. So my advice to anyone don't buy anything until you do your homework, because looking for the corporate number I found tons of complaints that I wished I would have read before buying.

I have been waiting two plus months for parts and service for my water heater. The technician did come but did not have the correct parts to complete the repair. Other parts were order but not delivered. No contact from Sears since! NO HOT WATER FOR OVER TWO MONTHS>

Paul Ronningen 701-400-1827 pronningen@hotmail.com

My Kenmore REFRIGERATOR,01750U3000 has been serviced 3 times due to ice maker not working properly and every technician says that this is an on going problem for this model. But Sears is still selling this model! WHY? I would like another model!

we just delt with the most rude and obnoxious service teck in my life. He accused us of sabotaging our A/C unit that he fixed a month ago.He sat in our home and accused us numerous times of sabotaging the unit. He also refused to give us his and his supervisor's name and number.very unprofessional of the teck I really would prefer not to have that teck back to my home.

A repairman was at my house on June 19,2019, to fix my ice maker in my refrigerator. He ordered the part and it has not even been shipped yet. I have spent hours on hold with different departments trying to find out what is going on.

Each department transfers me to another department and I sit on hold there. I have been told this morning that my part is in the warehouse waiting to be shipped by UPS, but they can't tell me when it will be.

I have a maintenance agreement on this refrigerator and I need to know what is going on and when I will get my ice maker fixed. I am not a happy customer! Dottie Carroll Phone: 903-896-1407 This is a land line.

If I am not at home, please leave me a number that I can reach you directly.

I had a scheduled appointment for July 5, 2019, between 8am - 6pm, for a Kenmore Central AC preventive maintenance check. The service technician called me at 3:45pm on July 5 telling me that he could not make the appointment because it was raining and lightening and he was wet. I informed him that it had been raining all day and he could have called me earlier if he was unable to meet the appointment. Plus, I wouldn't have had to miss a whole day of work.

After the service technician called me about not being able to come, I called your customer service department around 4pm on Jul 5 and reported the situation to them. I had previous called twice on July 5 to ensure the technician was still coming and confirmed that he would be here. The customer service representative rescheduled my…

Called 7:00 A M Appointment set for 8:00-5:00 7:00 PM no one arrived. Tried CHAT online, "Sorry" no chat! Called put on hold 39 minutes, asked to speak to supervisor, held on for total of 1 hour, and almost another minute, hung up!

No live person after first one put me on hold! Man finally came and said we were an add on as of 3:00PM and last client. I told the first person at 7:00 AM what part was broken and type of machine.

Worker not told, didn't have the part. Now I am told even when part gets here in a couple of days, no appointment until the 19th. The worker lives 3 miles from my house! He's willing to replace the part as soon as it arrives.

We are a family and can't wait until 19th. I have already paid for everything $325+ and now I can't get any one else to fix the issue. I want…

I am having numerous problems making orders and canceling orders. If you try to cancel an order just 1 or 2 minutes after placing I cant. If you try on line it states the order has already been placed. If I call right away I cant get through for over an hour.

If you finally get an answer the representive always tells you it is already done and I will have to receive the package and then send it back for a refund. I have lost points and free cash that I received due to your mistakes.

I really would like a response this just is not right! com 1-303-594-6974

I was satisfied until about a week ago. I had a blower but could not be repaired due to all the repair shops being closed in this area, I received a call last we and they rewarded me $310. and instructed me to go to the nearest Sears store, which was Hoover AL.

This was an hour 17 minute drive for me. I called and they said they would have to order it on line. My question is why do I have to drive to have them place an order for me. I called the phone numbers today that was provided about 6 times and they said to call back in 2 hours this went on all day.

I am not sure what to do. they only gave me 90 days, No Sears stores close to me. Phone number 334 285 4000.

Bought A refrigerator January 2019. Have had service calls due to the unit growling both day and night (wakes be up a night. Service person states this is normal for this type unit. I wish someone would pick it up and refund my purchase price $700.

I cam be contacted at 81-229-8142 for any reason, I AM EXPECTING A CALL CVOCERNING THIS UNIT!!

we bought a lawn tractor in july of last year,used it 3 times,started it up in april it wouldn't start had done all maintenance,called sears they sent a tech out he said I needed a new motor,waited 3 weeks for motor and tech, another tech came out said I didn't need a motor that the first tech screwed up belt,he fixed it ,next day started tractor wouldn't go forward or backward tech came out again adjusted something ran tractor and

left,tractor ran for 20 minutes tech came out today said I needed another belt. gonna take another 2 wks wow

My name is Joe Simmons III, I contacted your complaint department on Monday June 10th in reference to a technician that worked on my snow blower and riding tractor. I was told I would be receiving a complaint confirmation by email which has not appeared.

In December I went to use my snow blower and it would not start. A technician was sent out to service the blower. He drained the old gas and put fresh gas in (I had already replaced spark plug) and it started.

I went to use it later that week and it did not start. I checked everything and proceeded to check the gas tank, it was empty. I filled it up and it started right up. A week later I went to use it and it would not start.

I checked the gas tank and it was empty. I knew my garage had a heavy gas smell and what was happening was the gas…

If I could rate zero I would. Our refrigerator is 24 years old purchased from Sears 9/95. It served us well and we probably had 2 visits from the repair man. Two years ago, we received a call to renew our warranty for 2 years.

The representative pointed out that the appliance was very old and that replacement would seem like a good place to be, meaning the repairman needed to verify is was unrepairable before replacing it. It finally conked out and it has been beyond painful scheduling as we were informed we would have to wait 9 days.

Meanwhile, medicine and food would be spoiled but that did not have any impact on my frustration to them. They said they would give us up to $300. I expressed that the reason we purchased a warranty was to get extra perks ....

such as covered repair, etc.…

I order a 2 bagger CM42 on March 23, 2019. I was not made aware I only had 45 days in which to return the bagger, if I had, I would have put the bagger together to see if it fits the lawn mower.

I was told when I ordered the bagger that it would fit my Craftsman riding lawn mower so I was not worried about that. On May 29, 2019 I put the bagger together because our mowing season just started. I was shocked to discover that the bagger did not fit my Craftsman mower.

I immediately called Sears Parts they gave me another number (800) 349-4358. After speaking with this department they told me I only had 45 days in which to return the bagger (unused) and they would not return the bagger. So I am stuck with a brand new bagger that does not fit my Craftsman lawnmower.

00 bagger I cannot use.…

Greetings, My name is Janice McMoore and my order number was 41551056. On Friday, May 25, 2019, I had an appointment to meet with a Service Maintenance Representative from Sears. The appointment was scheduled for 1pm. I had been communicating back and forth on the Sears’ “Chat” to get a better idea of when the service person would arrive although I had a window of 1-5pm, and needed to run out for a short period.

The last Chat Rep that I spoke with when asked about how much notice I would get before the maintenance rep arrived could not be specific but indicated that I would get a call between 15-30 minutes before the rep arrived, after the service was completed on the last job. I received a text at 12:48pm stating the rep was on his way and he arrived at the house at 12: 50pm. The…

Ordered two 1/4 in socket sets and was suppose to get these sent to my home. Sears order said they do not ship to P.O.Boxes, but that's where it was sent and Post Office wanted to charge me extra for handling so I sent them back. How do we solve this problem?

La manager no me atendió vien de moreno valley mall. y me lastima mi pie está mal cosido . Pero la manejadora me llegó de mala actitud y me empezó a hablar muy grasera y en tono alto . Lla me estaba cambiando los zapatos y cambio de actitud y dijo que no q ese es mi problema que por qué Llo tenía que ver los zapatos antes y Llo no los mire .

además me sentí como discriminación por ser mexicano

YOU ARE NOT ABLE TO FIX THE DISHWASHER AND HAVE NOT BEEN ABLE TO USE IT IN THREE MONTHS! ITS A LEMON!!!!! WE ARE FILING SMALL CLAIMS COURT AND LETTING THE JUDGE DECIDE ON THIS STREESFUL MATTER THAT SEARS DOES NOT WANT TO DEAL WITH ANY LONGER !

VERY UNFAIR TO A GOOD CUSTOMER!

Thanks, James w. Suggs,can you please send me a booklet ? order # 894917245. James W. Suggs 3679 Pee Dee Hwy Conway, SC 29527 843-798-2063 Salescheck # 093001262747 Mfr# 25587 Part# 07125587000 KSN: 5610168 UPC: 043033584772

On oven #2 due to #1 unfixable. Now#2 broken. Both ovens have had repairs. I want a full refund to purchase something else elsewhere. I’m reporting you to bbb. Rated 2 zeros for both machines.

What a joke!!!! There is a reason Sears has filed chapter 13 over and over again. Purchased a service agreement. Can't get our appliance properly serviced in a timely manner. To order a waterpump it is going to take a week to 10 days!!

I can go online and order it overnight and have it hear. They will NOT do that. This is the third time this has happened Save yourself the money and save away from SEARS.

Sears delivery team brought the WRONG refrigerator to my house. I paid 2600 for that refrigerator. They were advised that's the wrong refrigerator. They immediately took it back with them and advised me someone will contact me soon. It has been 6 hours and no one has contacted me yet.

I have reach out to customer service several times and received nothing but POOR service with plenty of lies. Please will someone contact me regarding this matter. I took off from work so I could be at home to get my refrigerator but look what happen, I don't have any refrigerator.

I thought Sears was top of the line but they service toady is beyound HORRIBLE AND SAD.

On February 21st ,2019 ,Sears technician came to service my washer machine,as of March 24,2019,Sears states they are still looking for the parts. I have called sears twice Sears not once have called me to give me an update,what must I do next. I go to the laundrymat weekly spending money need help thanks.

George Anderson

My Kenmore French Door Bottom Freezer is rusting on the back panel with ice forming on the out side of the fridge Model 253.70319214 series:4A34822628. This Kenmore is made by Frigidaire who have issues with this! The refrigerant line/coil is within 1 mm of touching the metal and is a manufacturing defect. A Sears tech came out and knows about this particular problem and only could provide a patch for the problem not a fix. there are many complaints on line with this problem, so why aren't you recalling it. This product should be recalled since there is not a fix for it. I do not want to have to buy a fridge every few years because the manufacturer cannot produce a quality product.

This will be my last purchase at Sears!! do you wonder that you are going out of business. I will not…

I had service on my washer , yesterday, Feb. 12th. My washer could not be fixed. 34. for the appt. I need to have a receipt as soon as possible, with all the information on the receipt, as to why the washer couldn't be fixed.

I need the service provider's name, business address and business phone number. The make of my washer, serial number. It all has to be stated on the receipt. 34 and I will be getting a nice amount from the company I am dealing with to get a new washer.

I need to have all the information as soon as possible so I can get my new washer. I will be purchasing one at Sears. I don't understand why I have to wait so long to get a receipt, and all the information I need.

Waiting 1 week is ridiculous. Please see what you can do for me, and rectify this, so that I can have my…

tech out 3 times for dish washer. removed part to be refurnished nobody knows where par is 215-493-6769

1.0 Details 1 comment My Sears Home Warranty number is 99073846. This is an URGENT matter I am a 79 year old lady that needs her medicine refrigerated.

It is unacceptable to have to wait over 1 month for a repair. This is a major appliance this is a necessity for living. I need someone to help me.

My entire refrigerator and freezer is not working. My first service call was on 12/19, my freezer and ice maker were not working, my service order #SCCLCVQX7Z.

The service technician said I needed a new motor, I waited 1 week for a new motor to arrive, then it took another 2 weeks to get an appointment for installation. On 1/9 the service technician installs the new motor and leaves, since he was going back and forth to his vehicle I had no idea that he even left. My freezer and ice maker are…

handle on dryer came off. Technician came to fix it on 1/11/19, service order # 42103194. Technician did good job, no problems with him. Problem is charges. He was here for a half hour or less, fixed the handle and checked whole machine.

I was told about the $99. diagnostic fee in advance, and I figured there would be a parts charge. 44. 91. Outrageous amount. Long time Sears appliance customer, never got hit like this before. Will think twice before using this service again.

Ordered items from sears.com. Nine of the items were to be delivered before christmas and 9 items were to be picked up at the store in Kennesaw.

Items to be picked up at store (9 in total):

7 items were picked up just fine. 2 of the items were unable to be found by the store. They refused to process a refund. They said I had to mail in some receipt they gave me in order to receive a refund for one of those items. The other item, was located a week later and they wanted me to make another trip to the store to pick up the missing item.

Items to be delivered (9 in total).

4 items were delivered. 1 item was a pair of brown boots but in the box there was just a left boot. No one know what happened to the right boot. Contacted SEARS Customer service and all they could do was offer a refund.…

Water filter for Kenmore refrig. Ordered 2, specified for said refrig. Neither will fit. Called Sears Parts, rude response, said right part, nothing we can do. Repairman just left, said nothing wrong with refrig. assembly, filters are wrong. So Sears is obviously shipping a different filter under the same # and seem to have no knowledge or won’t admit the design differences on the filter head which won’t allow insertion.

Had other, many, issues with Sears products and personnel, not too difficult to see why they are closing stores and nearly bankrupt.

Hello,

I am so irritated about my shopping experience in your store last night that I had to take time out to write this letter. I am a loyal patron of your store. I am also a cardholder of your Sears Card and Sears MasterCard. In the past I have enjoyed my shopping experiences in your store, but as of late the customer service at the Sears Livonia Michigan Store (7 Mile and Middle Belt Rd) has left me with a bitter taste.

Let me explain, and I'm sure you will understand my frustration. I went in your store to do some Christmas shopping with some surprise points that I earned on Black Friday. I browsed your store, selected items to purchase and waited in a really long line to cash out. When I reached the register and the salesperson began to ring up my items, I noticed that the cold…

Purchased washer and dryer. Sears cancelled delivered during the delivery time frame and rescheduled for 5 days later. ON delivery day they were 5 hours late and then bought the wrong dryer. I'm still waiting the correct dry. Called 3 different customer service numbers. One said my order did not exist. Second said it might be delivered in next 2 days but no sure. Third said the dry model is not offered by Sears. .I could barely understand any of the because of the thick accents. Email to customer service and CEO go unanswered.

Use to buy all my major appliances from Sears along with all car tires and batteries. Will never shop at Sears again.

I sent a complaint and have never heard back, one last try or I am taking my business elsewhere. On 07-28-2018 at 01:35 PM I dropped off my 2018 Toyota Camry to have the oil changed. Invoice number IN6120906 CRDEATED BY 674184.

This car had 20,000 miles on it. Still new. They called me to tell me the car was ready. I went to pick it up. When I got out to the car the mats where all dirty with grease on them.

I went back in and told the gentleman and he came out looked at them and then proceeded to clean them with mineral oil. So, please keep in mind I live in Shelton Nebraska. I have been taking my cars, truck, vans to Sears in GI till you closed the automotive.

I take my car to this Sears in Lincoln Nebraska so I am a good 2 hours away. Anyway I leave your store and go to my daughters…

Just got a delivery and I have to return these shoes. And you don't have this size in stock because I don't want the pair you sent. And the censor is on the shoe! I thought it was a joke!

, I purchase a DIE HARD battery with warranty in 2016 of February. I purchase the battery at the Deptford New Jersey store. I have went their four times explaining to them the battery is no good, I have a mechanic who explained to me and gave me paperwork showing according to their diagnosis that the battery in discharging which is actually locking me out of my vehicle.

I asked to speak to a manager but was told he is in a meeting. I have a 2008 X5 BMW, and I have had it completely checked out. because their equipment says its good i'm turned away immediately. My mechanic explained that if the battery is not put under a load test, their equipment will not read nor give the actually voltage.

My warranty is up in February of 2019 and that's coming fast. My original address when battery…

Purchased a range hood on 5/9/18, installed and did not work. A ticket was placed, a technician was contacted, came to my home 3 times, still did not work so I hired an electrician to install a separate circuit to ensure that the voltage was at zero and

it had it own breaker box as they thought perhaps voltage was preventing the mother board to be faulty. Upon completion a technician returned and it still does not work. My last contact to the Spencer Sears office where the purchase was made on July 31st and have not heard from them as to what can be done.

My kitchen still has an open exposed range hood above my stove since May. I would like a working range hood please.

my microwave oven was purchased at sears. i also purchased themaster protection agreement for the microwave at the same time. as of this date 08-07-2018 this microwave has been not working most of the time that i have had it.

the technications that are sent out to repair the micro. end up telling me that is needs a part. fine, but the parts usually take two weeks to get back. this has happen three times. on 04-30-2018 they came out, ordered parts and since then every other week a part goes and it is the same thing all over again.

i am now waiting for a part and it has been since 06-01-2018. this is a bit much. i would like to cancel the master protection agreements that i have on all of my appliances. can this be done. i am very disatified with this company.

this includes the…

i will never purchase a sears, craftsman, or kenmore tool, or appliance again. getting parts is too hard ordering and time consuming. no easily accessible store to acquire parts. no real customer service. i will not buy you clothes tools or appliances in the future the only thing that you have done right is today version or your repair services on major appliances and it is a pity i will soon no longer need them.

first off i buy a fridgerater ,and washer and dryer,2 weeks handle on frigs breaks,call parts dept,they say they don't make the part its to new,the send a specialist to the house to see if its broken,i had to laugh at that,specialist comes out tells me my handles broken,he'll have to get the part,i tell him they don't make the part yet ,he calls looks at me and says they don't make the part,i'll have to put a report in,and they'll get back to you in 2 days,5 days go by no call,i call again ,they say they'll look into it,get back to me in 2 days ,still haven't heard,it the mean time i order a couch and

love seat on line,they delivered it,they both were broken ,i called sears ,totally useless,they said will refund your credit in 10 days,i'm really not trusting that,i also found out that…

I purchase Tractor Lawmn Mover in January 2017 paid in full including 4 y. waranty. Upon delivery in February /2017 I notice that Tractor wa unpacked and IT WAS A Wron Model. I contacted Sears and was reassured that since Sears did not have that tractor(Craftsman 42 ) they send me Craftsman 46.

At 1st try we have problems that tractor NOT STARTING. We call and Sears send repair person. Batery was replaced and almost immediately after another use Battery was DEAD again. We have to call Every Month and battery was replaced evry time and we been sugested that there is Alternator if the Battery new is been dying after ONE TIME/ Each TIME USE.

In August we finally got Battery from Craftsman by same tech. After Hurricane Irma we been using Tractor until March 2018 where suddenly Tractor stop ,…

in my case NOTHING. I rec. an e-mail from you and when I answered it I had the understanding it would be answered in 24-48 hrs. It is still not answered! It has been that many weeks almost! I send you a e-mail every month about this and still no even an answer from you.

Are you afraid to mess with Sears? At least e-mail me back sense I e-mail you every month and tell me you don't want to mess with it or something!

I purchase a washer/dryer combination about 7 months ago. 5 weeks ago, the washer broke down. I called sears because it was still under warranty. They sent out a service guy a week later. He said you need this part and it was ordered.

Made an appointment for another service call in another week. Another service man came out said that wasn't the part that was needed and that I had a very complicated machine and he couldn't fix it but that he did not know what it needed.

He later called and said that he contact the first service man and that man thinks it may need a different part which was ordered. Another appointment for service was set up a week later, but the part didn't come so another appointment had to be set up a week later.

Another service man showed up for that appointment and well…