Sears

in my case NOTHING. I rec. an e-mail from you and when I answered it I had the understanding it would be answered in 24-48 hrs. It is still not answered! It has been that many weeks almost! I send you a e-mail every month about this and still no even an answer from you.

Are you afraid to mess with Sears? At least e-mail me back sense I e-mail you every month and tell me you don't want to mess with it or something!

I purchase a washer/dryer combination about 7 months ago. 5 weeks ago, the washer broke down. I called sears because it was still under warranty. They sent out a service guy a week later. He said you need this part and it was ordered.

Made an appointment for another service call in another week. Another service man came out said that wasn't the part that was needed and that I had a very complicated machine and he couldn't fix it but that he did not know what it needed.

He later called and said that he contact the first service man and that man thinks it may need a different part which was ordered. Another appointment for service was set up a week later, but the part didn't come so another appointment had to be set up a week later.

Another service man showed up for that appointment and well…

I am still waiting for an answer to my complaint from 4/11/18. The site stated that I would hear back within 24-48 hrs and it has been that in days!!! Do they only answer complaints that are no a problem for them.

I have a exceptional complaint and still no answer. What are these sites good for?

I was just at Sears wasilla alaska in the tool department the guy at the counter was on the phone what seemed forever I finally asked if he was open he said “it will be a minute” and kept talking on the phone He never acknowledged we was even infront of him so we walked to front of the store As we were leaving he had to have the last say Anyhow it was 7:00 alaska time Very unhappy with the rudeness from him

I am writing to you today, because I have a story to tell you that I think will be of interest to you. Let me start off by saying that I have been a loyal Sears customer for many, many years.

When I purchased my first home, all of my appliances were Kenmore.

However, even prior to that, I had a relationship of sorts with Sears, as I had worked for Kellwood Company. Which, at one time was partially owned by Sears. During that time I grew to appreciate the emphasis that Sears put on quality products and exemplary customer service.

As the years progressed and I moved forward in my career as a Home Furnishings designer, I even had one of the best-selling comforters at Sears, by the name of Candlewood – back in the 1990s, when I worked for a company by the name of Perfect Fit. But I digress. I…

I purchased a part on 2/15/18 from the Sears Home Central Parts and Repair Center located at 7353 NW Loop 410, San Antonio, TX 78245. I have tried calling them about 30 times over the past 6 weeks and nobody there answers the telephone.

The number appears to be valid. Can you find out if the number is correct and if so, why nobody answers the phone there? The number on the invoice I have is I have is (210) 523-3469. Thanks.

I needed a HVAC system so I contacted several places for bids and decided to go with Sears. One company told me they could start on a Friday which was perfect so I made sure Sears could also start on Friday.

Well Friday at noon I didn't hear anything and the salesman made all kinds of excuses so he would try to see if Saturday was doable, if not, Monday first thing. I had a friend house sit so I didn't have to take off work again because I took off Friday thinking the job would be done.

Well my friend call me that the installers showed up around 9am but the HVAC equipment was not there yet. My friend called me back and At noon still no equipment. I tried to call my salesman and his office but couldn't get a hold of nobody, so I decided to take off work again and come home.

The installer…

We waited all day on Friday for the service department to come fix our ice maker. They told us we would be rescheduled for Monday sometime. Waited all day Monday, not phone call, nothing. It is now Tuesday and we finally called service department and have been put on schedule for Thursday. I had no idea.

Its probably the worst day and I would not have chosen it but they probably wont come anyway. I seriously will never buy another Sears product ever and that is a loss to them because my whole kitchen is Kenmore.

Never again and I will understand when Sears goes out of business!

This is third time for the same issue. I called back in early march, the 9th to beat the rush for my annual service on my riding mower. m,. and at 10:55 I was notified that the repair would be between 12:30 & 2:00 p..

This did not work for me since I have my own business and needed to get to the office . I rescheduled for March 16 and the repair man never showed or called. I call the servicing number to find out that when they cancelled the first apt, they also canceled the second apt, so I reschedule for April 9-7-11 am again.

, not what I scheduled for. This is redicules and I am so sorry that I own any sears products. I have been as loyal as I can BUT I AM DONE WITH SEARS PURCHASED PRODUCTS. I am tired of your customer service procedures and the fact that sears tolerates this…

Made an on-line appointment to get my oil changed at Sears Fairfield, CA location. Appointment made yesterday (4/02/2018) for 10am today (4/03/2018). Arrived 15 minutes early to check in. Handed the service writer my car key and a discount coupon for the service. The order was written up, but did not include the discount coupon. Had to have the service writer rewrite the order. He was not happy. Once the order was completed, we asked when the work would be done and were told it would be completed within 1 hour. Left the service writer with our cell phone number, and indicated we would be back in 1 hour, but could be called if there was a problem.

Returned approximately 75 minutes later. Our vehicle had not moved. Went inside, and was told (after he asked the techs in the garage) that they…

, checked in at 10:05, told would take 45 min to 1 hr. waited for service for 1hr 15 min. car was still parked in same place, went to office, they said it was because they were to busy to handle the load of customers. m. well see.

this all reverts back to feb 19 th when I went to sears for oil change and tire rotation. at that time was told that thur the22nd was first available, I declined because of time delay ( my choice). so went to jiffy lube for oil change figured to come back to sears for rotation!.

that puts us to present, so its been a month sense first attempt to rotate tires. this is not first time having problems with automotive dept. as I recall waited over 6 hrs at store when this set of tire was installed, not to mention to dunboggle over transmission fluid, which left me…

I purchased a Kenmore HE washing machine about 2yrs or so ago. When I purchased the machine I was asked if I would like a warranty and bought that too. Our washing machine began to leave clothes wet after a cycle and would not discharge all the water out.

I contacted my local Sears in Leesville La and I was given a number to contact the warranty department to set up an appointment for repairs. I called on either January 30 or 31st and they told me that it would be the 14th of February before a service tech could look at my washer.

The tech came and diagnosed the machine and ordered parts. I received the parts I believe on the 22nd February. Repairs were made on the 24th of February. This did not fix my washing machine so once again parts were ordered and I did not receive them until 6…

In 2015 I bought a Kenmore Elite top-loading automatic washer, Model #796.3162#31#. In Nov 2017 the Valve Assembly, Inlet part # 5221EA1008F had to be replaced. This repair cost me $352.73. The appliance repair man said this part should have lasted 10 years or longer. I buy Sears products because they are suppose to be a good quality product for the amount I paid. I am very upset about spending that much money on a part that should have lasted another 8 years. I also spent another $30.00 dollars going to a laundry mat to wash my cloths while waiting on the parts to come in and be installed. Because of this I will probably take my business elsewhere when I need a new product.

Robert W Cox

I was expecting a refrigerator to be delivered within the time window texted. I received 2 additional texts delaying delivery. When checking Sears website, more time delays were added. When I tried calling the delivery service phone number I was lied to( told they were there & when asked time so I could check my security camera footage was told to call back tomorrow) .

When I contacted Sear Customer Service was told that delivery ceases at 9 pm. I advised the representative that sears website indicated 9:48pm delivery time. Nothing was accomplished. Upon another call from CS the sale was canceled. Total confusion, no help and no resolution other than canceling sale!

What is your Puerto Rico stores policy on military discount. In Jan 18, I visited a Sears store in the Belair, MD area and I was given a 10% military discount. This weekend in your Plaza Las Americas Sears store, I inquired about the discount and was told none was available.

I have always been a loyal customer of your tools and appliances. Please advise why the discount does not apply in Puerto Rico, Thanks.

I bought the washer and dryer from Sears, my washer is not working. I called Sears technician 3 times in for repair. Nothing was done. Now I was told that I have to call the plumber to disconnect the gas line in order of Sears technician to get to washer computer.

So why I have to pay for plumber twice to disconnect and then to connect the line gas line, if the washer is not working. My phone is 917-328-9731

1star - cause it wouldn’t let me pick 0 stars, I order 2 washers on line from sear.com on Jan 3, 2018 A day before the delivery, I canceled the order. As of Feb 1 2018 I still haven’t received my refund. It’s been hell ever since I canceled the order. No one knows anything and I get different answers Every time I call, and I get the same email saying

It’s a no- reply email TOO! “Dear member,

Thank you for shopping at Sears.com!

We have received your request for refund for the canceled order. As we have limited access, would request you to please contact the home delivery team.

Home Delivery Team - 1800-732-7747 Mon - Sat 6:00am - 11:00pm, Sun 6:00am - 11:00pm.

If you have any comments or questions, please chat with us now for assistance.

Thank you,”

Four years ago, I purchased from Sears in Hunt Valley, MD, which has since closed, a top-rated Samsung clothes dryer. I take good care of my appliances; I live alone, and have several appliances that are more than 30 years old.

Approximately six weeks ago, my dryer stopped working. I called Sears repair on Dec 3 and on Dec 4, a very nice technician, Donovan O'Neill, came here. He said my dryer needed a new heating element, which he ordered. 82.

It is now a month later, dozens of phone calls, several schedule changes (I have had to re-organize my time) and it turns out that the part is simply not available. I've spent hours on the phone, getting rerouted to people in the Phillipines.

No department seems to communicate with another. When, in exasperation, I called headquarters today, an…

I have Sears Home Warranty, my dryer was not working, made an appointment which was weeks out, after a week I called to see if anyone can come sooner, was given the option of an outside source AIrtech, who came out in a couple of days (last week). The dryer was fixed but by the end of the week was not working again.

I called sears this weekend to have someone come back out I was given a confirmed appointment for today between 4 and 6 pm, no one showed up. I called sears and was told that it is up to me to call Airtech and confirm a time and date.

I asked so now I have to deal with this company even though I am paying Sears and what would it take to get Sears involved. I was told I had to contact Airtech they will give me an appointment since they started the repair if they can not fixed it…

My complaint with Searshomepro is very poor customer relationship and communication. I had a very small kitchen countertop project that (please see attached pictures)approximate start date was 2-5 wks and completion date was approx. 1 wk from that. It was 12 wks later and the CT vendors said Sears plumber was going to hook up sink and Sears plumber said the CT vendors were supposed to hook it up.

The consultation was on Aug 12th 2017 and Nov 9th I ended up had to get my own plumber to complete the job that Sears did not finish after Sears plumber completely destroyed my cast iron sink and left it on back step saying "glad it was not his problem"that they original said would be okay to keep with an undermount.

00 coupon that was supposed to be honored, reimbursement for plumbing cost and…

I ordered two sweaters online, Instead of sweaters, I received some child's blue jeans, but with the correct packing slip, After spending 40 minutes with online customer service, and shifted to three different people, no one could even send me a packing slip to return them. I was told I must go down to the store, and it would be resolved.

I am elderly, handicapped, but can drive. I order online because shopping is very difficult for me. Nonetheless, I went way down to the Richardson Square Mall, in Richardson, Texas. After 20 minutes, no one could refund my money. It is only 14 dollars, but I need the money as I am on a very fixed income. So, sadly. I went back home.

It was a pretty day today, so I ventured back to the store, hoping a manager could actually help. Do you not have some…

I am at wits end with Sears. In August, Sears came to my home to repair an elliptical. That was a 15 minute call. I was told the tech would arrive within a 4-8 hour period -- which was the case with every subsequent visit and was hugely inconvenient with my work.

The service technician diagnosed the problem as being a faulty console, so I paid by credit card for a $95 service visit plus over $400 for the console. When the parts arrived, I scheduled a followup visit -- another 15 minutes on the phone.

Turns out the console didn't fit my machine, so the correct model was ordered. When it arrived, I scheduled a third visit -- another 15 minutes on the phone. Tech person arrived, turns out the console wasn't the problem. Rather, it was one of three other parts -- all of which got ordered. It…

I will not rate Sears at even a one star, I purchased a front load washer and dryer in June. Something broke the inner drum and water ran all over the floor. It took over 9 full weeks to get parts and repair.

In less than 2 weeks the washer was shaking all over so I called repair services again on the 3rd week of use, repair returned a week later to look at it and order parts, I was told not to use the washer so it does not cause more damage.

It has been another 2 weeks waiting for parts so I called to find out where the parts were and was told they are backordered for up to 30 days. So I have owned a Kenmore washer for 7 months and the washer has been broken for 3 months, 42% of the time I have owned the set they have been broken.

I tried to speak to a supervisor and got nowhere. Sears…

In late 2014 we contracted with Sears for a kitchen cabinet refacing project. We specifically chose Sears because of the lifetime warranty that was promised and the quality brand that we associated with Sears. We paid a premium price for the job (>$12,000) The contractor who executed the job, Mr John Waranauckas, was a very nice man and performed the job to our satisfaction.

Unfortunately, it has only been three years and we found a few problems that require repair (photos attached): a) The laminate is separating in a few places including a significant bubble (paint separation) on one of the cabinet doors. b) One of the drawers is opening only one third of the way

We have made several attempts to seek resolution and have been extremely disappointed with the manner in which Sears is…

Hello I purchased a laundry center on December 4th received it used it not satisfied with the wash and the noise i have made calls regarding getting it returned or exchanged i was told what i need to do.

first have a technician come out on December 30 2017 i made the call technician arrive on Jan 12 2018 checked it out but im still very unsatisfied with it all i want to exchange it for a different kenmore 41262/dryer 91182 with needed parts to stack. call several department they are telling me about the 30days i was told that if i was to call tech before the 30days and it show in the system when the tech come to look at it still not satisfied i was able to return or exchange dont want money back i fell thats not right .

i could have just request for pickup when i call on Dec 30 now im…

Have been waiting on a part for my dishwasher for approximately one month and that was on back order. The service made without the part that was suppose mailed and/or shipped to our home with know that the part was here.

Waited to speak with someone anyone that spoke English for 30 minuets until my husbands cell phone was disconnected for your service. When going your chat line saw that you sign up for a free trial. Really don't think that should be a free service and not charged for, we have been sears loyal sears customers since 1983 and I am wondering why

Dear Sir or Madame,

Last year after Christmas I purchased pajamas for gifts this year. Before the clothing was rung up I mentioned that these will be gifts for Christmas this year (2017). I asked the cashier if for some reason, like not the correct size world they be able to be returned. I was told yes. as long as the tags were still on the garment and they had a receipt. While getting these pajamas ready for wrapping I noticed that I had some wrong sizes. I did replace the wrong sizes a few days earlier. I took the wrong size PJ's back to Sears Bensalem, PA today and was told their return policy is 30 days. I said I have the receipt and the tags are still on. I was still told no and also by a manager. I didn't create a scene and explained what I was told last year, that there would be no…

00 I bought washer and dryer from the sears store in st Louis. I paid cash, They picked up them both. I have been waiting three weeks. Many telemarketers have said the check is the mail. I WANT MY MONEY !!!!!!!!!

My wife bought me a pair of hiking boots on August 21, on sale, to give to me on Christmas. She was assured if I was not satisfied with them, the boots could be returned within 30 days AFTER Christmas.

I found the boots in an upstairs bedroom in September, and asked her about them. She said they were a Christmas present but now that I found them I could wear them now. I told her I had already purchased a pair of hiking boots a few months before and did not need them.

We took them back to the store only to be told it was day 33 after the sale and we could not return them or get our money back. Sears policy is no returns accepted AFTER 30 days. We explained to the salesperson and the supervisor

Purchased new Kenmore Elite refrigerator July , 2015. We took delivery of it spring 2016 and we installed it in the new house nov. or early Dec. 2017. It completely quit working September 2, 2017, not even a year after it was first used.

Sear has not repaired it and they have not replaced it. they do not have the parts, which is the compressor and all elated parts of the thing. I understand their policy is - if they cannot repair it in 30 days they will replace it.

they have not done so and the customer service has been ineffective at best.

I have been trying to get a garbage disposal that was purchased from Sears since 8/30/17. the first appointment was scheduled for 9/15 and that was for maintenance until I had to keep resetting and I changed the appointment to a repair.

They were suppose to comeout on 9/15/17 and that was cancelled by Sears and the second apointment was scheduled for 9/28/17 along with a range. The range was fixed by the techian at 8:00. I had someone in the house all day only to be told that at 3:00 when I called to find out when they would be there that no one was coming.

I talked to a Jennifer that hung up on me and then I asked for a supervisor and someone by the name of Christine came on the line to tell me that I could not get anyone ther because of a scheduling error which was why the first…

Hello: I bought a Nordic tract stationary bike. It was damaged on delivery we paid for and set up. I was told we need a new one and the office would Hello: I bought a Nordic tract stationary bike. It was damaged on delivery we paid for and set up.

I was told we need a new one and the office would set a new appointment. We talked and your customer service hung up on me. I returned the bike to the store today. Under your guide lines with no hassle.

I was not only hassled, Sears has my bike and didn't want to credit me the full check amount. Sears has the old bike and no new bike and a credit for set up we never had. With that said, I was told that I had to set it up with your outside venders when I purchased it in the store.

I am asking for a new bike and set up, a new bike and credit on set…

I placed and PAID for order # 854859640 on Aug. 26. Sears cancelled the order on Aug. 31, and unlike my immediate payment to YOU, I'm still waiting for my refund. OUTRAGEOUS service. Will NEVER shop at Sears again...

I bought a riding mower in 2015 I bought a service agreement with it for 5 years. I has been deemed unfixable, I havent had a mower in months. My sons have been helping mow. We have had nothing but a run around with Sears.

They told me on August 25th that they would resolve the matter and get me a new mower. They had till the 31st of August. My case number is 5163772. I need this resolved. I would rather get a refund, and go elsewhere.

I need a mower desperately. Is someone going to step up and take care of this? I am really dissappointed because I really trusted Sears. My home phone is 812-623-4424 or my cell 812-363-5097 Could someone please call me ASAP.

I am very stressed and can't take much more

I brought my lawnmower in the Annapolis Mall Store for warranty repair. The service guy took it promptly and told me to get a refund. It was over a month, and the cashier told me she had to call the manager.

He came over in about 15 minutes and explained I couldn't get a refund, only a repair. He went to the back and came back in 45 minutes and said it would be 4 - 5 days. It's been over a week and the mower isn't fixed.

I called the repair number and they said to call back in a week. My lawn needs cutting now. Can you speed up the process??

I had an appointment to have a service technician come out today (August 25, 2017) between the hours of 1:00-5:00 PM. After waiting until 4:55 PM, I call the 1-800 number to find out why no one had showed up.

I was informed that someone had changed the time to 5:00-7:00 PM. I asked the young lady why had no one at least called and let us know there would be a delay. She didn't have an answer and went on to say that the technician would call with an updated timeframe.

At 7:30, after not hearing from the technician, I called again, spoke to another customer service rep, told him that since that particular technician was NOT professional enough to contact the me as noted above, I didn't want he/she coming in my home. I then asked him to give me an new date.

After waiting on hold for five…

My A/C went out 8/19/17. I purchased A/C Unit (90+degrees outside) on 8/21/17. I was informed Sears didn't make installation, contracted out. Installation Company called 8/22/17 and said the installation date would be Friday, Sept. 1, 2017. GIVE ME A BREAK!

Why is Sears selling A/C units if they can't finish the sale??? Taking 10-days to schedule an installation? Why does a person purchase an A/C unit? BECAUSE IT'S HOT AND THEY NEED COOLING??? POOR PR WORK FOR SEARS AND THEY NEED ALL THE HELP THEY CAN GET!

sears committed fraud by refusing to honor there warranty for my garden tractor with less than 3 hours on it spent 4 days with pleas to corporate head quarters with only empty promises I am a elderly handicapped man with the highest regard for sears forever in the last 30 years of loyalty to same,but over this last purchase have lost all thrust in sears,will shortly cancel by credit card and never recommend your products to anybody again unless someone wants help with my problem.my phone#478-668-3475

I found the gas grill of my dreams at Sears store on sale. The sales clerk was wonderful, but that is where my great experience ended.

First she told me that the delivery team would hook up my propane tank. NOT TRUE! Then delivery was set up for 8/1/17. CANCELLED AS MERCHANDISE NOT AVAILABLE! Then rescheduled for 8/7/17, JUST CANCELLED AGAIN, MERCHANDISE NOT AVAILABLE! Yet, I was called on 8/5/17 stating that my gas grill was being assembled in preparation for delivery, but there was a "blemish" on the tray.

I was assured that it was a "discoloration" only. Not wanting to wait for another grill, I decided to accept it, only to have delivery cancelled again. I will NEVER purchase from Sears again except to use my reward points, which truly are NOT worth this aggravation.

I will be…

My bad , ongoing experience with Sears started in August this year. We had purchased a small dining room table and chair set. We were told it would take approx. 4 weeks to arrive which was fine. The table and two trestles did arrive in 4 weeks without the chairs.

We returned 1 trestle and waited another 2/3 weeks for the chairs to arrive. We had also got rid off our existing set prior to the chairs arriving, not good.

However, these things do happen, we then purchased a sofa, mattress and box spring. These were due to arrive on Saturday 22nd. Never happened, even though we had an automated confirmation of delivery! Apparently the computer system had deleted our order? So our sales rep.

contacted us and had to refund and then deduct once more from our credit card, strange. Our delivery was…

I ordered a part for water heater. It was warranted and could have gotten it from manufacturer free, but could not get it soon enough. Sears told me they could get it to me between 4 and 6 pm the next day. When it did not arrive I obtained one that day and installed it. The next day I called and canceled the order and was told that it had been canceled. that evening it arrived and I called to ship it back. The people I spoke with seemed to be helpful. I was told I would receive an E-mail with a printable shipping label. I waited five days and after receiving no E-mail I called today and was told that. I would have to 4.95 for the shipping label.

This would have been fine except they were not going to refund the $18 I paid for expedited shipping. Sears finally decided to refund part of the…

I first ordered a weed eater with a visa gift card of two hundred dollars my realtor gave me when I bought a new house, the remaining balance of $58.68 I paid with my credit card. I waited 20 days for my order to arrive at Pasadena TX, Sears. When I got to store to pick up the manager said it did not come in and refunded my money on a sears gift card. So I went online at another sears store and ordered the same weed eater to come to my house, after 11 days I still have no weed eater and checked tracking and apparently it was sent to wrong address in Baytown. I live in LA Porte TX.

Apparently Sears cannot supply a weed eater even. I want my money back on my credit card, and do not wish to deal with Sears ever again nor recommend this store to anyone. So please refund my money to my credit…

This has been the worst experience ever with Sears. I have been a customer since 1987 and never have I had the level of incompetency as I have recently experienced. I will try to break out the time frame. Around August 12 I placed an order in store at Clarksville, TN to be delivered to Greenville, NC. It was a two week delivery which put it at August 26th. When the delivery arrived it was the correct size but the deliver guys said the set was too small that the bed was a queen instead of a full, what was really going on was that the slats needed to be placed on the bed, anyway they took the set away but had my son sign a manifest saying it was delivered.

He is 19 so when an adult asks him to sign something he did blindly. After it was determined that the delivery was correct they had…

I bought a Craftsman 2 stroke weed wacker and trimmer in August 2015 (13 months ago). I purchased the Edger attachment barely a month later. I also bought several spare parts, including a spare blade for the Edger attachment. Sears never shipped that blade and when I tried following up they were extra ordinarily unhelpful and that issue was never resolved. Today I learned that Sears provides no more repairs, no cleaning and no servicing once this weed wacker is out of warranty.

I find it very hard to believe that I just spend close to $300.00 for something this company refuses to service after only one year. When I asked where else I could get this weed wacker serviced they refused to provide me with a contact. They shrugged and said: "Sorry, can't help!" We will not ever shop at Sears…

I have many Sears complaints so I will start listing them now.

First, a failure of initial product (upright freezer) to perform.

Second, a failure of Sears to deliver selected replacement upon stipulated date.

Third, a failure of Sears to offer amenable solution beyond the 30 day lag in delivery. Fourth, a loss of food stored above and beyond maintenance agreement. And finally, a failure of Sears to stipulate that an additional delay will not occur.

Sears Garage Doors of Warrenton Mo some garage door work for me back in May time frame (2016). I was promised, by John Robinson, a refund of $600. Over the last several months there have been emails back and forth with Mr. Robinson where he promised to mail or bring the check by. He has been repaid by Sears for the refund but has failed or refused to give me my money. I have left several recent emails with no response.

In addition the work was poorly done. He has promised to fix it but refuses to respond to my emails or set a time to fix the subpar work.

My expectations are that Sears will honor the promises to provide the refund and fix the poor work done by Robinsons workers. I would expect that I would receive the refund quickly. I will be happy to supply the emails from Robinson…

I purchased a sear power washer last june and tried to use it and it wouldn't work so I took it back and got another one. I used it 1 time and tried to start it and it would run so I took it to my local sears store who told me they weren't a drop off point anymore so I had to drive to Savannah Georgia.

I live in Beaufort SC. So I dropped it off and asked the technician to call me if he could get it working while I did some shopping. Understand that it is 3 hours round trip to do this. I missed a call and called back.

Your center in India told me it was sent out for repair. When I got home the technician called again and said it was ready. So why would someone tell me it was sent out when I could have swung by and picked it up.

It has been 3 weeks and I continuously call asking it to be…

I purchased a leaf blower approx. a year ago and it died on me. I took it back and the store at country side mall replaced it. I brought the new one home did everything the instruction said used it for 10 minutes and it shut off and never started again.

I took it back to countryside which is an hour from my home and got my money back with no problem. While I was there another customer brought his back for the same reason. I would suggest whom ever is making these for sears is ruining there reputation.

I bought a craftsman on there reliability and I guess that all went away. I went out and purchased another brand and will not recommend your lawn equipment to anyone anymore. No wonder sears and K-marts are closing all over the US.

22 August 2016

Sears 3333 Beverly Rd Hoffman Estates, Il 60179 Attn: Customer Service

Dear Sir or Madam:

I have always thought of Sears as my place to go for major appliances. When I think of the Kenmore name I think of a high quality product. When our Kenmore hot water heater went out the first place I thought of replacing it was Sears. Our closest Sears is located at 3450 W Camp Wisdom Rd, Dallas,Tx. I like to have choices and see what I buy before I buy it. I was surprise to see Sears had ONLY 1 hot water heater ON DISPLAY in an open area, but the size didn't fit my needs. I went searching for a clerk. It was hard determining who was a clerk and who was a customer. Why can't the store identify their clerks? I finally found Sergio who was one of two clerks on the entire floor. He was…

On August 08/2016 I went to SEARS Store# 03138 in MANTECA CA. to buy a Microwave GE JMV3160DFBB, I previously checked on line and the info. was that they have it at this Store.. after several calls with the clerk ..

he said to talk to the manager... I called him up... : 08/23/2016.. I have been waiting . and of course... today is he's day off!.. the clerk said that I have to come to the STORE to get my refound!! (0 stars for SEARS)