Spectrum

We ordered Spectrum internet , cable and landline to be installed on Friday, November 15, 2019. When the installers arrived they successfully installed the internet and cable services.

However, when they attempted to activate the AT&T phone number they were informed that the number had not yet been transferred to the new Spectrum account. We were told the porting of the number would be switched by Wednesday, November 20th.

I heard nothing on the 20th. On November 21st I called customer service and said I had not received phone confirmation that the number had been permanently switched, nor had the AT&T service been discontinued. I then asked if there was an update.

I was told that i should wait a few more days for the portal to be completed. Hearing nothing again I called on November…

This summer we cancelled Spectrum and went to AT&T. A week later cancelled them and went back to Spectrum. We had to get a ne phone number and Spectrum gave us 9375308066. The problem is when I call Spectrum it says you have 2 accounts. We don’t.

They tacked on ‘‘this new number account plus our old one. s that has this number. No one can get another persons account with this phone number off of mine. Spectrum gave us this number and it is not right that they say we have 2 accounts.

It is stressing me out every time I have to call Spectrum. Thank you. I hope someone can help us.

, He said they would just e mail information on their offer and I could review it and accept or decline it. ” I was assured I was not but If I did want the service the price he quoted me was locked in.

He wanted me to give him my DOB which I told him I was not comfortable with and just gave him the year. He said I did not sound like an 80 year old. He transferred me to another person and again I asked same questions about not signing up for your services and again was assured I was not.

Again I declined to give DOB. A few minutes later I received an e mail welcoming me as a new customer and my equipment would arrive 1/17. # for questions and after being on hold forever talked to Bj and he cancelled the order.

This AM I received notice that equipment was being sent, receiving it 1/17.…

Very very angry with your service .We pay $175.00 a month for cable service and you cancel my outdoor channel ?.I,m mad fix it or I go somewhere else for service and spread the word to others

Went to local Spectrum service center. Was told they couldn't help me gave me number to call. 3 hours later after talking and getting hung up on several time a nice lady helped me in a few minutes. This level of service is not acceptable in any kind of business and as you might expect their issues is now costing us more money until I can find an alternative.

My family waited for years to be able to have access to spectrum. They finally got all the wires up on our road and we received a business card from a spectrum sales rep. I immedistely called him and was told we were ready for installation and made an appointment for saturday, Jan 4, 2020 at 10am.

Being we were finally switching to spectrum I cancelled my direct tv account, scheduled for shut off the same night spectrum was being installed so my kids wouldnt be without tv. At 10: 36am on 01/04/2020, the installation tech called from (716) 261-7124.

He asked if our driveway was connected to another driveway, I told him no. He said he was looking for our house so i described it as best I could to him. I stepped out to take my stepson to basketball down the road and my husband watched out…

Spectrum internet might be the best in the south but the subparperformance of the sales and installation team is absolutely piss poor. Each one stated something diffent from Shaquanda, to Quatavia at the the Lagrange location. I will make it one of my life missions going forward to advocate against your services within my community.

Get your people on the same page. It is a little thing we did when we was little have them read. How can two house on the same street in the same phase of building be on two separate zones when we a literally next to each other.

I once had service with spectrum in NY enjoyed the customer support. Bit in the south I would recommend Hughes net all day long. Let it be known IG I could give you negative five star for customer service I would.

In November I sincerely regret calling charter about my internet service. I ended being sold on a tv service that since been a costly nightmare. I was sold on combing TV and internet service with three apple devices and a box with DVR etc.

A couple day later I received the apple box and was told once they are opened, I would own them, more that 10 days later I’m still waiting for the DVR to show up, so I went to the local store to inquire about the DVR equipment. So, they had to set up for a service person to come me to install that unit.

All was well up until this point. After the install 2 days later I was not happy, December 5, I went to the local cable company to return the DVR and the unopened box of apple tv told them I did not want the service just my internet. Agent told me he…

This is the SHITTIEST internet provider i have EVER dealt with, words cannot describe how bad their service is not to mention the fucking internet itself. there could be only 2 devices connected and the wifi will act like youre asking it to build a fucking rocket ship. save yourself from ever using this disgraceful internet service provider

Piss Poor service for years.........

I had cable and internet and phone ( I never should have had phone as I have not had a landline in 15 years and did NOT ask for that bundle, but that's a whole other complaint) I cancelled the cable and phone on 12/3/19, the next bill I received was for the billing period of 12/3/19-1/2/20 on which they still billed me for the whole month because they "sent out the bills" on the 2nd!

So even though I cancelled on the first day of the billing period they still charged me for the full months amount. I called to have them fix it and was told that's their new policy which is to blatantly Rob me and everyone else for services not rendered.

And this is legal how??!!

First you take away epix channels without reducing my bill, then try to tell me I can pay for them. Now you take away outdoors channel, still no reduction in my bill, and the rep says I can have it back for $5. So how about reducing my bill for all the channels being taken away from me?!

Regarding Mobile Spectrum-- I can install the Spectrum PROFILE from the Spectrum App on my Apple iPhone 6S. It works well and enables me to join Spectrum WiFi spots while I am traveling. Unfortunately the PROFILE , after a while, disappears without my taking any action and has to be reloaded. Repeatedly.

I contacted APPLE regarding this issue. Their engineers investigated the problem for one week. I did a network reset and the iPhone 6S is up to date on software. APPLE's conclusion is that the iPhone 6S is working as it should and that the problem lies with the Spectrum PROFILE itself.

I called Spectrum tech support yesterday to report the issue and as hard as I tried to explain the issue to the person I was speaking with he had no understanding of what a PROFILE is and kept referring to…

I am a total Spectrum customer: telephone, television, internet, and recently mobile phone. All products are outstanding. The mobile service coverage and pricing is the best. I have one issue regarding the Spectrum Mobile profile that customers install on their cell phones to access Spectrum WiFi spots when on the road.

When i install the profile it works great but then it disappears after a while and has to be repeatedly reinstalled. I worked with Apple technical support and they say this issue is with the profile itself. I called Spectrum technical support yesterday and the person i spoke to could not grasp the “profile” concept.

I just want the profile not to keep disappearing. I have an Apple Phone 6S. Apple support checked my phone out and it is working perfectly and has the latest…

spent endless of time for the waiting of the phone to be transferred to the other department, I spent almost 2 hours but no one answer my phone after the transfer.

Too many garbled weather alerts every ten min sometimes in spanish i live in tn also screws up sound on my samsung tv m watching nfl on my ota antenna

When I was pitched to come to spectrum mobile from Verizon I was told it was the best deal anyone could offer. It did sound as though this was the case.

However, I was misled by your representative as to cost and fees. I was told that my internet and mobile package combined would be $152 a month. This was a blatant lie and a bait and switch tactic. We were offered 2 new iPhone 11s with 1 gig of data each for a 1 time $24 charge.

This is not the case at all. As I type this I am on the phone with your CS department who is telling me now that the phones are $700 each on an installment plan. I WAS LIED TO PURPOSELY.

This is not what I was told. The 1st representative said that the phone was $24 for being a new customer, $12 a month each for insurance, and “just tell me the color you want”.…

I went in to return my brothers TV box today, Jan 10, 2020 and close his account. He has had a severe heart attack, and is in the hospital, not expected to survive. I have his power of attorney. Your local office in Palm desert, CA where we both live. Said that I couldn't return the box or close his account with out his permission. Spectrum had already accepted my check for full payment on his account, but then refused to take the box and give me closing papers. I left the box there with the store Mgr. ( Yisela Rodriguez ) Is this just another way to get more money out of old sick people? His acc't. is: 8448 41 072 0290208 Maywood Donley My acc't is: 8448 41 072 0104854 Richard Donley

Please Advise, Is his account closed?

I called this morning to have my service moved to my new apt. 00. Needless to say I'll be looking for a new server, I would work on Lolly because she really sucks at her job,

On numerous occasions I have had issues with your service. It’s extremely frustrating that information can’t be found on your website. The most useful information is nonexistent or so deeply hidden from customers it cannot be found. The option to call for anything is to speak to a robot with long wait times to speak with a person.

You have the mindset that we should correct issues via your website on our own. For subscription information, only promotional rates and bundles are listed. You have neglected to list your corporate email or customer service email, as well who is in charge of various departments making it impossible to resolve issues other than phone or chat which are both woefully insufficient as a robot only helps with general issues from a list of limited topics.

Any attempt…

2020) that our house, and 3-4 others were out. The term he used was dead. 2020) was also told if it turns into an outage you would have a team here right away. 2020. Was told by dispatcher it's a first come, first served system. Her words not mine.

So it's only important enough to get it fixed if its considered an outage. Well I consider this an outage!!!!!!! I want to know why it's now a 3 flippin day wait!!! I have tried calling and that's useless. Will be looking for a new provider ASAP.

I guess being a very long term customer means crap. I have been with this company since it was Falcon.

Spectrum customer service is the absolute worst!!!!! I spoke with 3 people today and all 3 told me different things. I called in because my internet kept going in and out I kept resetting and it worked just wanted to see if it was a permanent fix !!!

I was told my services are suspended!!!! Absolutely not I’m watching tv I wish I could take a picture and after I reset again my WiFi is back working! Your agents need to learn cust service and companies products they all were useless !

I mean this was by far the worst cust service I have ever experienced not from one agent but 3 same company! The President should be a shame

U customer service representative was rude and cut me off why I'm trying to explain what going on.i couldn't get extend couple days been hospitalized.i been loyal customer and always paying my bill on time.for u guys to treat ur customer like this is wrong.im going to start looking for another provider

Valentine have account with spectrum I, pay my cable spectrum bill at spectrum cable billing company with is locate on 125 street in Harlem, the problem I am address is that spectrum employee are very rude and disrespectful to us as customer, yesterday on 1/8/20 , I ms. valentine when to spectrum to pay my bill the employee told me to use the automatic machine, I told him, I did not wanted to use the machine, he told me if I did not need any changes ,for me to use the machine, once again I told him I don't like using any automatic payment machine, he told me that he was not going to serve me, I to told him look if I don't want to used the machine its my privilege to do so, anyway to make a long story short spectrum need to teach your employee customer service , because this is not the…

Spectrum is the worst provider for cable and internet. Since March of 2018 I have worked with them in correcting the constant freezing and pickling. I couldn't ever watch even a 30 minute show. When I called 4 weeks ago I was yelled at by a customer service woman that I owed 2 months I said no ma'am I paid my bill and that isn't the reason I'm calling.

I am calling about the problem with the service. She screamed at me and I told her we will end the service now. She in a loud voice we can do that. I hung up and said that'll be great.

Now after being called several times a day. I was told by Josh, oh you can't just cancel your service. Really!?!???

I had been a happy Time Warner Cable subscriber for more than 5 years in the interim Time Warner Cable was bought out by Spectrum.

Because my bill was at a manageable rate I was given the choice to stay with TWC or switch. In addition Spectrum agent stated once I moved from TWC I could not move back, and that my current rate was lower than Spectrum.

But after about a year the bill began to climb and it was very difficult to manage. Still not able to get into another promotion. When my bill became more then $225.00. I started calling into to Spectrum to get a promotion. I was getting promotional mailings but Spectrum wouldn’t allow me to switch, even after conducted a face to face with personnel at the Huntersville, NC store. This exchange was even more frustrating because the treatment I…

Your customer service department doesn't understand customer service.

How can I cancel my service and not be charged for the balance of the month. It's unfair to charge me for something I am not using and you are not providing.

I hope you don't think you can get away with that type of service going forward. If you truly are looking to be the best service provider you need to change your ways.

I will never use you again out of spite. 1 angry customer equals 10 angry customers with the fact that we talk about our bad service. You will eventually pay for your bad customer service and your need to rob every day people of their hard earned wages. Nice profit making on your part.

Have been waiting over an hour at spectrum store to drop offbox and change service why would i possibly go to a ups store to drop it off and why does this have to be done in person?

My phone and some of the TV features were turned off due to someone calling in and changing my account. I did not authorize these changes, but Spectrum is making me suffer for it all the same. I have not been able to get anyone that can or will assist me in restoring my services.

On top of all of that I am constantly having to deal with poor service. I am tired of this garbage and I am about to cancel everything and go somewhere else. On the big scheme of things they probably would not even care an iota.

I have been a Time Warner cable for over 20+ years and ever since Spectrum has taken over my bill continues to rise, I cant ever get a break or discount for that matter and when you talk to a supervisor about trying to get a better rate its always there is no better rate than the one you have right now.

I am just trying to understand why it should cost $200 for cable when my only premium channel is starz and you are basically watching the same thing over and over again. I really only have it for one show for real(POWER), I have one box and two of those little adapters things in my bedrooms and I pay too much $$.

I have neighbors who have 2 and 3 boxes paying less then me. I know starz couldnt be the reason my bill is so high! they continue to treat me as if I just opened an account they…

I did nor even get a 1! I have tried for 3 hours to sign up with nomorobo and could not get it to allow me to do so! I verifyed my service 7 times thru spectrum ! Got robot after robot, dish service for sales got on the line 3 times. i made many calls to the dumb robot! It would help you to know how much it IRRITATES a person!!! 10 calls all went to a ROBOT.... And calling any number offered all led to the dumb robot that was going to check this and that and cut off my service probably when i requested a tech. I had no problem she could solve! I get hackers calls and robot calls up to at leas 15 times a day! I have requested help two year ago and SPECTRUM just said OH WELL!

I pay over $200 a month for slow service, 1 DVR and channel tiers a monkey does not need, and have had this sorry…

KATHY WAS RUDE N UNPROFESSIONAL

The Spectrum retail location is managed by an idiot named Scott Hackleton. His retail associate Christopher Soard is a complete moron. 50. 49. I caught this mistake the same evening and returned to the Ormond Beach location to get this resolves.

Christopher had already left for the day but Manager Scott was still at the store. 00 back to my debit card. This was on January 2nd. It is now January 4th and this matter has not been resolved. I’ll be filing a formal complaint tomorrow!

Will never use Spectrum ever again!

I am being charged close to $200 per month for cable & internet service and have been a customer for many years, but the customer service rep tells me there is nothing they can do to lower my bill which keeps creeping up and up, yet new customers get all kinds of promotional deals. What kind of customer service is that?

i went to Subway 11737-0. I ordered the same thing I always order. i order the chicken/bacon spinach wrap. i always ask them to heat the wrap just a little bit before anything is put on the wrap. I was told they could not do that because it would cause the wrap to expand.

All the other times I have ordered this wrap they have had no problem heating the wrap. I explained it to them. They would not do it for me so I told them to forget it I didn't want it.

They barely put anything on the subs. I constantly have to ask for more. When they put stuff on the bun you have to ask for them to spread it out so it reaches both ends of the bread.

Phone service is not good. Many times could not make calls.

From hard copy letter en route Mr. Rutledge via US postal service

Dear Mr. Rutledge:

Problem: T.V. signal to various exercise pieces of equipment at the West Cabarrus YMCA in Concord, NC, (just north of Charlotte) unreliable, sporadic, and unpredictable.

Impact: Member satisfaction at our facility as well as other gyms in the Spectrum service area. Spectrum ‘street cred’ – when our members complain and we start with the phrase “Spectrum is our provider…” they immediately stop us and reply, “Say no more.”

Efforts thus far: Over one (1) year of dogging this problem to no avail. Various technicians come out and address signal strength, point to the “daisy chain” of equipment cabling, fault the equipment, etc., etc. – yet no solution offered or achieved.

Simple Request: Please provide us…

I had Spectrum disconnected on 12-28-19. The new bill for services 12/27/13-01/26/20 came out and now you want me to pay $194 for 2 days of service. I am not paying that much for just not even a whole 2 days.

Something has got to be done about this. I bet I won't be able to get free service but you want me to pay for service not used. This is not a week or two of none use but 28 days of none use of service.

If you had an early termination fee, that would be different but you don't.

Espn been cutting out for days now called your rep send new signal rebooted still doin it all other channels are fine. Finally just turned rose bowl off. How bout just cuttin off espn and refund what I pay for it.

Everything. First, you roll out your product with generic passwords giving any high schooler the chance to hack the WiFi-- which my account was. Inside your instructions should be a separate sheet on red paper telling customers to immediately update their password and personal info.

Second, your customer service script gives any Joe blow access -- questions:. What is your name?? What is your address?? What is the telephone number linked to the account. Any criminal could get this info... Questions they should ask. What is your pin, the name of your pet, the email address on the account! Things no one else would know....STUPID!

Third, stop updating your website until all the kinks are out. The mySpectrum app is a marketing tool for your cellphone which I would never ever buy....and to…

98 to get my service restored he tells me theres no record of a payment I made in cash on 12/18/2019 I lost my receipt but obviously they have a record of it. 5 hours of calls I got my service restored NO APOLOGY he asked me what they said on the 800 number ???

Why not go by the notes on you're computer screen ??? He clearly seen what the issue was but went out of his way to NOT help a paying customer I'm sure we are not alone in this matter wheres the management?????

And why can't we have a contact to solve a issue ?

00 every month after. He continued going over the bill and I told him I knew what the bill said and the late fee he said he hadn’t got to it yet so nothing could be worked out that I just payed 268.??

Cents and when that service I paid for is up to just cut my service off and he said he can’t schedule a disconnect for that date I had to call back and do it so I asked for a super viser and he told me it was no supervisor there so I told him just get one of tecnitions to come fix my line that spectrum cut to hook their service too to feed my 4 tv’s and

just cut my service off but it went south from that point. I was going to keep spectrum internet and just go back to Dish network witch is the wire they cut and tied into that went to my 4 tv’s.

Then we started playing the hold game for me…

I REQUESTED NEW SERVICE THE DATE OF THE SERVICE HAS BEEN MOVED 5 TIMES WITHOUT ANY COURTESY CALLS. I ONLY KNEW THIS AS I CALLED WHEN EACH APPOINTMENT WAS MISSED. I ACTUALLY DON'T EVEN BLAME YOUR HORRIBLE SERVICE AS THE ENTIRE WORLD KNOWS SPECTRUM HAS THE WORST HISTORY FOR FULFILLING COMMITMENTS AS SCHEDULING AND SERVICE.

THE GENERAL CONSISTENCE IS DON'T USE SPECTRUM ONLY AS A LAST RESORT. I PERSONALLY WOULD HATE TO BE A PART OF A COMPANY WITH SUCH A HORRIBLE REPUTATION. WHAT IS MORE MIND BOGGLING IS WITH THE INTERNET AND SOCIAL MEDIA ONE WOULD TRY AND CLEAN UP THEIR REPUTATION SO THE CAN GAIN MARKET SHARE NOT CONTINUE TO LOSE IT.

FOR ME THIS IS A HUGE LEARNING EXPERIENCE, I WOULD HOPE SOMEONE MIGHT READ THIS AND TRY AND MAKE SOME POSITIVE CHANGES.

Cut my cable TV service after over 25 years of service due to high cost but kept my internet. 99 month for internet. They also cut my TV service off two days early. I'm now using YouTube and searching for another internet provider. Loyalty means nothing.

Transferred service for my elderly parents cable, wifi, phone and four mobile phone lines from us cellar, 20 yr loyal customers, to spectrum. Spectrum offered $100 trade in for phones above trade value, and then spectrum required purchase of three new phones to use their service.

Spectrum agent in store also reassured my parents that $500 balance left on phone contract with US cellar would be taken care of. Upon my return this week, i have discovered although dad went to store three times for trouble with reception with phone, nothing was done..

Old phones were brought to store however no credit given as promised. My mother submitted a form given to her many times and spent many hours on phone only to be passed off to someone else. I myself have spent three days on the phone and then…

Spectrum sucks. Phone was out 3 times recently, internet is slow or stalls completely and now all stations above 20 are out and have been for hours. You charge your long term customers an outrageous fees, do not allow us any promotions yet the service absolutely sucks.

I can’t wait to dump you for good.

Hello. I purchased the Spectrum Mobile service in September 2019 and purchased a new iPhone 7 with this purchase The price was good for both the new phone and service but the data transferring was terrible. I was told I could go to the Newtown CT store location and they would be able to transfer the data for me as this had always been the process with my prior cell phone carrier.

What a disaster that was. There was one person in the Newtown CT store who had gone to class to learn the data transfer process and I happened to be the first person to try it on. They were not able to transfer the data and eventually I had to call Spectrum mobile back to get instructions from them to do the transfer.

It wasn't too bad but it was always something that the other carriers did for their customers.…

I am paying for 100Mbps and after running different internet tests at different times throughout the day both hardwired and through WiFi, I am not able to get above 45Mbps.

I signed up For Spectrum in 12/04/19 and there has been issues since my first appointment scheduled. In your companies defense I called back in to change my first appointment from 1pm Sat to 4-5pm on Sun 12/8/29, but then I received a voicemail on Saturday evening saying my appt was for Mon between 4-5pm.

I had to call & beg and explain that I would never make an appt on a work day during work hours. Then I started having buffering issues and no I didn’t call in the first day they started I didn’t call in until after about the forth day of having the service when I finally connected the Roku stick.

I called in and spoke to 2 people. The first one reset everything and said she would call me back but didn’t the problem persisted (buffering) called back and spoke to another technician the…

I have been more than patient with you. I have tried 6-8 times to get instalation of wifi and internet in my apartment. I have called over and over again! I don't understand why you can't keep your promise to come out and install.

there are many others here in "veterans housing" that have wifi issues. A supervisor was supposed to come out and fix whatever was wrong and finally install my service. no service yet!! What is the deal? I cannot call on my phone because you have not installed it yet! WTF? still no call! PLEASE DON'T APOLOGIZE ANYMORE! 99/mo. WI-FI internet service! My address: 4343 S. Lincoln Blvd.

#102, Marion IN 46953 Ronny Dale Wolfe is my name. PLEASE COME ASAP