Spectrum

At the present time I am on hold to talk to someone about my phone number. On 11/13/19 I called to port my number and didn’t receive my change back to my old number that I have had for over 30 years. On 11/26/19 I called again about my phone number that was to have the number ported, again as of today still nothing. Since I am unable to cancel my U-verse until number is ported,I have received a new monthly bill. Where do I send this bill to at Spectrum to pay for this since it is your company’s fault . Ticket# 30737014 Ticket# 30853681

Jack Corder

Distorted picture on cable when raining which I've been battling over a year. Techs. Excuse is their hands are tied and last techs plane out lied to me.. they all came during dry weather and said I'm going to have to complain when it rains.

I did and they gave me an appointment for next week so I'm having no cable again while it rains. Just send a tech out now. Why wait. Getting angry!!

I have been a customer of Time Warner/Spectrum for over 10 years. I never missed a payment. I lost my credit card 6 weeks ago and my automatic payment was declined. When I tried to update it and pay my bill with my new card I was blocked.

I am still blocked from paying with credit cards or debit cards. I don't have a checking account and cannot go into their offices to pay every month. I have been trying to get this resolved with them for ONE MONTH now and have had no help.

They finally admitted it was their mistake but here I am STILL unable to pay. I am on hold with them now AGAIN. This time 20 minutes. I wish I had another option. Absolutely disgusting and appalling. AND they are very expensive.

I pay over 200 dollars every month to these idiots.

I closed my business and wanted residential services only and read about a bundle deal at a great price for internet/cell/TV.. I( pixel) Instead of informing me, they sent me the bill for the internet and TV and it had barely changed without the cell service. 99.

I immediately sent back the TV boxes and went down to internet alone. 99 plus the $5 Wi-Fi fee. When I called they said that's the best they could do so they basically just lied to me. AT&t is laying lines as we speak so as soon as it is here I am switching over.

I'm sure they're just as bad but maybe they'll give me a better rate for basic internet.

I think Spectrum doesn't have a clue whats going on in that location. The people you (SPECTRUM) are supposed to service are being treated like trash. These are the same people that pay your salary. I (Kevin Coughlin 29 Spring Street Chicopee, MA 01013) have been there twice in the past 3 weeks.

on October 26 I returned my cable tv equipment and told this loud obnoxious with slick back Black hail. that wears cologne you can smell in the hallway of the building Spectrums office is in. I am sorry, but that morning I stood with four (4) older peop[le and one was a Vet, the other a frail older man and two middle-aged women.

about 1 minute prior to Spectrum opened there doors. A middle-aged gentleman walks into where use 4 people and I were waiting for the door opens at 9 AM the five of us got…

We have been customers for over 20 years and have gone from Time Warner, Brighthouse and now Spectrum. In March of this year, we finally had to switch over to Spectrum since we still had a package from "BrightHouse". We did a package with internet, tv and phone and was told by the representative who helped us create a package that the price would be good for a whole year.

You can imagine when this pass month we had an increase! We called and your reps were like robots, repeating what went up (as if we hadn't seen it in our bill) and saying they could not do anything for us.

Your TV commercials talk about other companies charging "hidden" fees and you do the same to your customers. I know that "business" accounts generate more money for you, but individual customers are truly your "bread &…

I called in on September 24 or 25 to move my service. I was told that one account would be closed and another one opened. I asked for my service to be closed at 304 Wilson street on 9/28/19. The day after I called in my request, my service was disconnected.

I called back in and my service was restarted at 304 Wilson St.. I began my new service at 2175 N. US Hwy 360 apt 513 on the 9/27/19. I returned my old equipment as requested. I had issues with getting my internet and cable service to work at the 2175 address.

I made several calls to get the service working. I payed my bills as I received them. I place a call on 11/1419 concerning a bill that I received for my 304 address. I found that the service was never canceled.

I was told that the service would be disconnected and a refund would…

We canceled our TV and phone service in the middle of a billing cycle. We expected a credit for the services not used and did not find out until the next billing cycle that no credit is given. Their justification is all they had for do was post a notice of this in a billing statement.

No mention was made of this when we canceled. I feel it was very poor customer service to not mention this. We would have waited to cancel until the end of the billing cycle. As it is we lost half a month of payment which we cannot afford.

That was the whole purpose of canceling the service. I would highly recommend you not get involved at all if possible with this company. I have been a good customer for many years and this is what they do to you. Stay away from spectrum.

I have had your internet service for a tear now and in that time we have had 23 techs out two construction crews that did the worst job ever replace gear many times, overcharged and treated like a non human I am a united states navy vietnam era war vet with severe PTSD,OCD,MANIC DEPRESSIONand have been under the care of mental health from the Veterans hospital for 35 years my dr is Dr Me Hause of the Loma Linda Veterans hospital which is a four hour and

60 dollar round trip from the 7,500 feet I live in the mountains Its hard next to impossable for me to go out or be around a crowd I leftmyhouse 1x in the last two months we set up face to face meetings with my shrink on line which all 12 of them failed because your wifi cant stream ten feet in my house this has left me so depressed and…

I'm trying to watch TV but my program keeps getting interrupted by a black screen that says "please wait". For the amount of money we pay every month {$260.00+) I should be able to expect a much better level of service. This is shameful of your behalf.

service (particularly the phone) has really deteriorated. I would like to speak with someone of authority about this situation. Mu number is 407-788-2289. Thank you.

HORRIBLE CUSTOMER SERVICE . ALWAYS GIVE YOU RUN AROUND . WENT UP ON BILL AND NEVER INFORMED PRIOR TOO . THIS IS LITERALLY THE WORST COMPANY EVER AND NEED TO BE SHUT DOWN .

Been trying to get my mom phone repaired when you call her the phone automatically goes to a recording to a 870 number. I had numerous technical support people from your company and I repeat no one can tell me the problem or fix the problem.

Her number is 518 273 0714. She is 99 years old and needs to be able to talk to someone if someone calls her. Currently she can call out but no one call her in. We have had techs at her house and making adjustments on her phone daily.

If you are such a technical superior company where is the intelligence behind the name. You can

I am being harassed by one of your salesmen. in New York City. He continues to send constant unsolicited emails without an unsubscribe feature. I have reported this to the FTC. He has not stopped. Allen Lee. com. 212-420-4866 O | 917-280-5388 M

My daughter moved out of her house on 10/2/19 and cancelled her internet through Spectrum that day, returned the cable modem on 10/4/19. We received a bull for the full month of October and when I called Customer Service the rudely told me since we did not cancel before the billing cycle began on 9/27/19, they do not prorate and will not credit her bill. So basically they are billing customers for services they did not provide, illegal!

I went to the Spectrum office in Melbourne, Florida on 11/19/2019, to turn in one of my cable boxes (Receipt #6991579). When my turn came the employee (#00358551) said "next customer" as is customary. I walked up to his window.

" while lounging on the counter and never looked at me. I don't remember if I said anything. ". I told him what I was doing. He did his thing on the terminal, snatched the box from the counter, and placed it in the service bin behind him.

He returned, did something else on his terminal and printed a receipt. He told me to sign and separated the yellow copy. He tossed the copy toward me and continued to look at the computer. ". He said…

99/mo. for low speed internet for over 2 years AND CLOSER TO 3 YRS! I was told it was NEVER to be raised. It was Time Warner, then it turned into Comcast and now Spectrum. 99/mo! This is not what is suppose to happen!!

99 2 OR 3 YEARS AGO!!!!! noting they could do about it. I was told there was NO ONE THAT I COULD TALK TO ABOUT IT EITHER. AFTER CONTINUED pressure from me, the man told me he would get his Supervisor.

I WAS PUT ON HOLD AND NO ONE EVER PICKED UP!!!!! I AM FURIOUS THAT YOU DISRESPECT THE CUSTOMERS sO EASILY!!! I AM ON A FIXED INCOME. AND EVERY PENNY…

Have been without e-mail service for one week I know they are working on it, but still after a week.....

99/mo. for low speed internet for over 2 years AND CLOSER TO 3 YRS! I was told it was NEVER to be raised. It was Time Warner, then it turned into Comcast and now Spectrum. 99/mo! This is not what is suppose to happen!!

99 2 OR 3 YEARS AGO!!!!! noting they could do about it. I was told there was NO ONE THAT I COULD TALK TO ABOUT IT EITHER. AFTER CONTINUED pressure from me, the man told me he would get his Supervisor.

I WAS PUT ON HOLD AND NO ONE EVER PICKED UP!!!!! I AM FURIOUS THAT YOU DISRESPECT THE CUSTOMERS sO EASILY!!! I AM ON A FIXED INCOME. AND EVERY PENNY…

I believe that Spectrum still owes me $78 for a returned router; however, after multiple efforts,I have been unsuccessful in gaining resolution. Before I submit a written explanation and supporting documents I want to be sure that the person on the other end of this email is the appropriate person to handle this issue.

Further, do you have the authority to approve a $78 refund as nobody seems able to approve more than $10. Please advise. Thank you, Gary Fybel

In August of 2019 my neighbor had trees taken out after the big storm. They had to have the spectrum cable disconnected since the ground would be dug up. The technician cut our cable by mistake and left us without internet. Another tech came out and found the mistake but had to connect us to another box toward the back of our property.

We also had trees taken out at this time and our yard was torn up so it was a perfect time to bury the cable. The lines and utilities were marked and a young guy came out to bury it and said he couldn't because it was on a different box (?). He said he would have the right people come out to do it. After a couple of months and the lines was still not buried I called to set up someone to bury it. A person came and marked where the line should go but no one…

I was in a TV, Internet and home phone bundle a couple years ago. 00 a month. 00 a month which extremely helped financially. No, I do not have a TV anymore which I do not miss. 99 a month home phone cost - NOTE: home phone cost has not changed (all costs are estimated).

I was told a while back by a spectrum customer service rep. 00 a month bill I felt no need to call. 99 for home phone service. I keep home phone service as cell service where I live is extremely poor.

00 a month decrease and enter into another yearly promotional contract but have been told that those offers are only for new customers and what the customer service rep. told me a while back is not true. Frankly, Spectrum should take care of their already established customers in my opinion.

99 a month for spectrums basic…

This past weekend we discontinued our cable TV with Spectrum. We have had cable TV with Time Warner, now Spectrum, for 32 years. In that time, rates have continued to skyrocket, even for the basic cable service. Spectrum seems to forget about the people who have continued to support this service in favor of acquiring new customers.

There are never any "breaks" for long-term customers, only rate increases. " We still use your Internet access since it is the only one available where we live. If something changes and allows us to use another provider, we will cancel that, too.

I’ve haven’t had this service a week and have been lied to multiple times when I got the service I was told I had the highest speeds but the technician said I didn’t we couldn’t even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what I’m paying for just internet I’ve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so

I could get the promotion the last man I spoke to even told me the price I would be paying after they changed the promotion just for me to get on the phone and the department tell me it’s no way for it to be changed and it was nothing they could do advised me to go into the store I’ve been on the phone with…

Fraud stolen social security number Came home found equipment dropped off on my porch Called to get it picked up since I never ordered service. I am happy with current direct tv service. Told it was a problem that I opened a box.

Opened it because its christmas. Get stuff from family out of town. Saw it was a cable box. Called spectrum. To get their unordered un requested equipment returned. Spent 1 hr and 45 min of my day my time trying to get their equipment back to them.

Only to be told had to cancel my account I never set up so I wouldn't be billed. What the F. Some door to door sales person stole my info so they would get credit for a sale and now I have to spend my day dealing with Spectrums F up.

How are you going to compensate me for this crap. You guys suck reporting to state…

A spectrum rep told me I had to buy their cell phone because my iphone 7Plus could not be used into their system. He said I could save money if I bought their iphone 8Plus with 1 GB data usage, he assured that it would be enough for what I needed.

The 8Plus often times had static, an echo of my voice, I did not hear complete sentences, and often times disconnected me with whom i was talking with. Spectrum's 1GB data is a joke. I'm spending more money with Spectrum's cell service than with Straight Talk or ATT and their service is better.

The rep told me to bring the phone to Apple and test it, I did that and the hardware is perfect. It is Spectrum's network and their customer service that's the problem. I have tried to get Spectrum reps to take the phone back and they refused.

I spoke…

I really frustrated with Spectrum have been poor service like internet why I pay too much 175.00 a month last time 139.00 in two years ago seem kept hiking rising cost more. There something wrong with that.

Service cost continue to go up while your service goes down. That not right... But my complaint is I've had more interruptions on my Tv and more times then not being able to stream through my cable boxes to use my computer, iPad or phone in the last couple of months! WHY?

The company is expanding while what you have doesnt work. but I am frustrated. The company offers special rates to bring new people in and once were in, you raise the prices and services gets worse. My comments are redundant...

but son is your service not working. I would like to get the service I pay for or be reimbursed when I am not getting the service. Please pass the information on and find out why interruptions continue to happen and make the corrections.

Thank you for your time.

I downgraded my tv service 1 week into billing period yet still was billed for full service for 3 weeks that I wasn’t receiving that service. When I called I was told no credit would be given. This is pure extortion.

Nowhere was it explained to me that this would happen. Nor was I advised to wait until end of billing period to change service. I have never liked Spectrum but this just shows the type of company they are, Straight up EXTORTIONIST.

I will be canceling my service and would recommend them to no one. If I could give no stars I would.

I would like somebody to contact me and tell me why you keep raising the bill for crappy service..

I needed to replace a remote so I went to the Geneva, NY Store on 11/14 at approximately 3:30PM, the line was to the door and only 1 representative was there. I left and called Spectrum support and had them arrange delivery of a remote.

Absolute worst customer service at their Dayton Mall location.

Good afternoon, I've been a customer for a few years pay my bill on time. I've called to get a special because I can't afford to pay $205 a month on cable. I do enjoy all the programs spectrum offers.

Well Lorenz I believe was the gentleman that answered my call today. After he said I could take off my premium channels for take $20 of my bill. I told him how does it work to cancel service. He didn't try to keep me as a customer he just said call at the end of the month so no new bill sends out.

And we don't prorate anymore. Well that us horrible and bad name to your business. Unbelievable

I have requested on multiple occasions over the past 3+ years to be removed from Spectrum's mailing list. What a waste of good resources. I will never order services from this company, without exception. Spectrum is just another example of a Corporate Bully who talks a lot but does not listen!

Our planet is running short on resources, but Spectrum continues to insist on mailing me offer after offer without regard to my many requests to stop! My address is 830 W. San Antonio St. 78644. Our home is not interested now or ever in any of your products or services, without question.

Please respect my request to be removed from all future mailings including those marked: or current residence!

also please recognize that the previous own was: Launa White and has not owned this property…

Went to walmart in wimauma fl around 7:30pm with my family . I split from my family and went my way to do my shopping and was approached by a female spectrum sales person who was so rude to me when i told her i was not interested.

At first she complemented my shirt then she walked away and said my shirt was ugly once i told her i wasn't interested. 5 min later she approached my wife and my wife also said she wasnt interested She then looked at my wife from top to bottom and said it looks like she needs all the help she can get.

My wife went off on her and they both began to argue other customers agreed with my wife of how rude that sales person was. I dont know her name but she was working in the walmart at wimauma fl around 7:30 pm on 11-12-2019.

It was just her and another gentleman.…

When you suspend your service it must be for 60 days and you are required to give a service back on date (as opposed to just notifying when your ready to turn back on). Spectrum does not prorate so you pay for the whole month.

Most annoying Spectrum does not provide any reminder that service is going back on. In my case as soon as I received the notification that my service was back on I call to explain I would not be returning for another month.

Too bad, they explain that their system is not capable of reminders and my service must remain on and I will be billed for the full month. Seasonal pauses should not require a specific return to service date. Customer should be able to notify spectrum when they want service back on.

Seasonal pauses should be prorated by the day not by billing…

1. Was told by Mz Diaz that my Samsung phone was unlocked . She checked the IMEI # and that there was no problem . This was FALSE 2. Was told by Customer Service that all the number was locked and that all I had to do was to get the unlock code and put it in the phone. This was FALSE.

Att will only unlock phone online and it takes 2 DAYS. Since they cancel the line immediately on request of it to be unlocked, I cannot reinstall the Att sim card because it will not work. I asked the customer support person (who was handling it well) to speak to a supervisor.

His supervisor (Dale Smith) refused to speak with me and told the support rep to tell me to call att and tell them to reactivate the line so I will have service for 2 days. Is this the kind of supervisor you Hire?

So now I am without…

Terrible customer service. My father-in-law was transferring his telephone only from a residential account (included cable and internet) to a retirement home(bulk billing now). It took over 9 hours on the telephone and 3 days (after my father-in-law had made the initial request) to get his TV and telephone to work.

He is 93 and my mother-in-law is 90. They could not have done this alone with their cell phone and limited hearing. Customer service were pleasant to speak with but feckless, inefficient and unhelpful. Their solution was a continual transfer to another person, where someone would finally say it will work and hang up.

Use a call center in India and then the customer knows, no solutions will be offered. Donald R in bulk repair and Melissa C in bulk billing need a raise and to be…

I’m totally disgusted with spectrum. They don’t invite them when they change their processes. We had a huge outage and someone cut the fiber octave cable in the ocean and caused all of Kaua’i to be out for a few days and not fully operational for several days.

Some of us are still experiencing issues to date. Now they’re changing the use of the controller because they updated the programming with no advance notice or how to use the controller to record to access your DVR or anything else.

I am personally set it

Our WiFi/Internet is intermittently. This is like everyday . A year ago or so ...Spectrum did a change that service for internet is supposed to be faster but it become more worst.there is no day that it doesn’t go off and then on and go off and on..it’s very frustrating and we pay so expensive every month for cable and Internet.

On demand the 9 episode of Greenleaf on OWN network is missing. This was for October 28. That episode is missing. Can you please add this. Thank you.

Why do service techs not have more boxes on their truck?? Have 3 old boxes that arent working tech has to go try to round some up, also all TVs are pixelating on cable channels, tech says Corp knows about it but will not send maintenance out until they have 10 different complaints!!

I pay dearly for cable service here and am extremely upset with service! Tech also stated I could take old boxes in and switch in town, should've not then be paid for switching them all out myself? I pay for this service, ugh!!

I closed a account;I received a overpayment in the for of a credit card with a number to activate, the number is not in operation that I called ...not happy with your service!

WE ARE SNOWBIRDS WHO VISIT FLORIDA EVERY WINTER. WE ARE SIGNED UP WITH SPECTRUM FOR SERVICES. 00 A MONTH TO PUT OUR SERVICE ON HOLD. EVERYTIME WE ARRIVE HERE, OUR TV IS NOT WORKING AND IT TAKES ALMOST A HOUR TO FINALLY GET CONNECTED WITH A TECHNIAN TO HAVE IT OPERATING.

FURTHERMORE THIS YEAR OUR PHONE WAS NOT WORKING. EVERYTIME YOU DIALED OUT YOU GOT A "RESTRICTED CODE" MESSAGE. ONCE AGAIN WE PHONED AND WAITED A GOOD HALF HOUR TO GET IT WORKING. 00 A MONTH AND HAVE TO GO THROUGH THIS NONSENCE EVERY YEAR.

I called in today in Spanish and spoke to a representative(Jennifer) in regards to my need to reduce my expenses. I explained to her that I needed a plan that would included the following Spanish Channels 21-22-23-12-10 where my wife watches her soap operas.

I also informed her that I needed Fox channels 32,33 and 34 available in the Riverside County area. I agreed to her offer of 82 channels in Spanish and 22 English Channels that included the ones listed above. 85 plus tax.

85 package we agreed upon. A couple of hours later I turned my TV on and noticed a message indicating that I didn't have Fox channel 32 and that I would need to click a button to a accept adding this channel for a higher fee.

I called again and spoke with Joanne in Spanish and explained my situation. She stated…

November 11, 2019 Dear Sir, We are writing to you to tell you of the experience we had with the Lincoln, NE Spectrum office. We have been customers with Spectrum for many years but the past two years have been one problem after another.

We finally ended with the top of the line DVR but all the problems remained. After careful thought we decided to go with another provider. On Friday, November 8, 2019 we returned all Spectrum devices. We asked for a pro rated adjustment but were told that they had changed the policy and had a statement on the May 2019 bill.

The statement was under “Spectrum News” but failed to highlight the paragraph as they had done with others. If this was a significant policy change we believe it should have been highlighted and made more noticeable to the clients. We…

November 11, 2019 Dear Sir, We are writing to you to tell you of the experience we had with the Lincoln, NE Spectrum office. We have been customers with Spectrum for many years but the past two years have been one problem after another.

We finally ended with the top of the line DVR but all the problems remained. After careful thought we decided to go with another provider. On Friday, November 8, 2019 we returned all Spectrum devices. We asked for a pro rated adjustment but were told that they had changed the policy and had a statement on the May 2019 bill.

The statement was under “Spectrum News” but failed to highlight the paragraph as they had done with others. If this was a significant policy change we believe it should have been highlighted and made more noticeable to the clients. We…

Spectrum mobile apparently the phone customer service and store customer service are 2 different companies that can not get it together. they would rather loose a customer than over ride or escalate a issue to provide customer service. rude store people that could care less and prefer not to help.

online/ phone have one set of rules and the store has another. their system do not match and they are rude to each other even, ill just get screwed by a better service and not give then my business. all I will say is they lie and I would never recommend this service or company to anyone, they would not deal with each other to solve the issue they would rather loose customers.

the poorest industry service for customers by far, stay away

When your service work it is good but it goes out every weekend and then when u call the technicians on the line don’t help fix and when they set appointment u have to keep calling to get someone out here just to tell u it’s in Spectum’s end and u have to wait longer because the technician they send out can’t do anything because house equipment is running fine from tests they do but no signal coming from line I want to know why this happens every weekend

I called to connect services and I had the worst customer service experience! With a supervisor where he did not sound like one he was very unprofessional his name Paul and representative #f57 he rejected services because other people that have lived there owe money and he said because of them I can't get services and straight out told me he wasn't going to help with anything unless I paid